Chelsea Martin & Susanne Rattay, March 2012
IMC Plan• Executive Summary• Situational Analysis• 4 P’s Brand Extension iKey• Product + SWOT Analysis • Price & Place• Promotion
• Objectives• Promotional Mix + Strategies
• Budget• Future suggestions• Implementation + Control
Apple Inc.Executive Summary:PAST: Founded April 1976 by Steve Jobs, Steve
Wozniak & Ronald WayneSold hand built Apple 1 Computer Kit2001 the first iPod
Apple Inc.PRESENT: iPod holds 70% market share
Stock up almost 500% in last 10 years“the P.C alternative”Post Steve Jobs, CEO Tim Cook = increase
in charitable donationsEnd of 2012 = highest iPhone/iPad sales
ever
Apple Inc.FUTURE: Apple’s product compatibility and
design superiority have created a loyal customer base
Aim of new product maintain core customers grow customerbase
Situational AnalysisPolitical
Taxation lawsEurope’s universal charger regulations (2011)
EconomicGFC Immerging Markets (BRICS as of 2011, Mac iOS had less than 2% market share)
Situational AnalysisSocio-Cultural
Immerging nation markets Increasing technology demand (80% world population have a mobile phone) Over 75% of SP (smart phone) users will email, text or browse the web each day
Target customers Home users, small/medium business, students,
younger generation, creative “Mac users”
Situational AnalysisProfound Customer Profile
Wheel of Consumer Analysis• Affect & Cognition• Behaviour• Environment decision process
Identify characteristics, buying patterns, influential factors on a country-by-country basis for different target groups and general market situations
Situational AnalysisInternal Apple Inc
• Review past (strategies + success)• Re-evaluate collaboration with ad agencies• Assess overall promotional capabilities• Maintain Brand Image throughout promotion
iKeyTouch, share, live. In a whole new way.
ProductIntroducing the Apple iKey
‘A revolutionary device that allows you to do, see and share in a whole new way’
Amazing innovationMinor product extension (peripheral)Product compatibility = core customersVersatile = broad target audience
Product• Appearence • Dimensions 10 cm x 5 cm• Colors (black, silver, white)• Weight 100 grams
• QWERTY layout + Screen Projection• Lifespan > 5-10 years• Battery charge via devices• Laser + light technology : translates finger
movement into keystrokes
Product
(Park, Milberg & Lawson, 2001)
7 pitfalls (Quelch & Kenny, 2000)
3 argumentsConvenienceHealthSustainability
Why product?
Convenience
• Portability• Multiple gadget use• Multifunctional• Input (keyboard + mouse• Screen (movies + pictures)• Decoration
Promising Outlooks
Health & SustainabilityConventional keyboards = toxic (Five Winds International, 2001)
• Brominated flame-retardants• PVC (Poly Vinyl Chloride)
E-Waste: incineration forms dioxins
Health & SustainabilityConventional keyboards = toxic (Five Winds International, 2001)
• Brominated flame-retardants• PVC (Poly Vinyl Chloride)
E-Waste: incineration forms dioxinsIncrease in multiple-user PC areas• Lack of hygiene• Transfer of potentially pathogenic bacteriaMain target (students): (Anderson & Palombo, 2009)
100 % PC access, 91,2% regular internet use 73,3% regular e-mail use
SWOT AnalysisStrengths
• Innovative• Multifunctional• Consumer-oriented
(convenience, ease-of-use)• Compatibility + diversification• User Interface enhancement PDAs (word processing + spreadsheet use)
• Differentiation
SWOT AnalysisWeaknesses
• Immature technology• Increased production costs• High market/consumer research• Mere Apple compatibility• Inflexibility (USB plug-in) + battery• Premium price• No groundbreaking device + adjustment period
but: huge practicability
SWOT AnalysisOpportunities
Launch New Technology (projection)Home cinema movementEncourage Apple device purchasePartnerships (collaboration)Multiple-user computer areas
(universities, companies, hospitals)
SWOT AnalysisThreats
Laser technologyNew field (projection technology)Movie theatresDownward pricing pressureDifficulty market expansionCompetition
Competitive AnalysisProducts• Wireless keyboards, fold-up keyboards, thumb
boards, virtual keyboards
Competitive AnalysisMajor companies• Experience in projection technology
Competitive AnalysisMinor companies• Experience in projection technology
Competitive Analysis• In-depth examination• Primary competitors (Samsung, Google)
Strengths + Weaknesses• Segmentation• Targets• Strategies (positioning + promotional)
• Contemplation of partnerships• Major or minor companies
Competitive AnalysisVirtual Keyboards
VKB Inc
Canesta
Virtek
DifferentiationSo far… • Laser only• Simplistic
(Keyboard + mouse)• One size, simple sound• Battery recharge (240 min.)
• Universal connectivity (Bluetooth, Wifi)
• Inconvenience (errors)
Differentiation… Aim• laser + light combination• Keyboard PLUS
(Screening)• Size + sound regulation• No charging time• Exclusive connectivity
(Apple Socket)• Convenience (error-free)
So far… • Laser only• Simplistic
(Keyboard + mouse)• One size, simple sound• Battery recharge (240 min.)
• Universal connectivity (Bluetooth, Wifi, USB)
• Inconvenience (errors)
Product – Branded House
Does the Master Brand Contribute to the Offering?
Associations Enhancing the Value PropositionHaving the Apple logo and “i” product linkage would make the product more appealingCustomers would associate positives of other Apple products with the new product (e.g. quality and compatibility)
Visibility Apple product launches given worldwide press coverage
Product - Brand ExtensionBenefits:
low risk (already have the customers)cheaper than a new brandnew product has mutual benefits with
existing productsin line with past brand extensions (minor
extension – peripheral product)
PriceUS$150 (€120)*optimum of perceived customer valuein line with current pricing schedules
*subject to production cost fluctuations.
PlaceiKey will be stocked in
Apple storesApple online storesApproved resellers
Know your aim Brand Positioning toolLink the brand to the slogan RepetitionAlways use slogans Creativity
Reinforces Brand ImageEncourages Brand Loyalty
Consistency Brand ConceptBrand Link
a la coeur.
bis zum kern.
hasta el corazón
Objectives• Marketing
Sales, profits, market share, margins
Objectives• Marketing
Sales, profits, market share, margins
• IMCAwareness, belief, perceptions, behavior change,
positioning, image purchase decision
Objectives• Marketing
Sales, profits, market share, margins
• IMCAwareness, belief, perceptions, behavior change,
positioning, image purchase decision
• MediaBroad reach + frequency
Objectives• Marketing
Sales, profits, market share, margins
• IMCAwareness, belief, perceptions, behavior change,
positioning, image purchase decision
• MediaBroad reach + frequency
Promotional Mix
Promotion
Advertising
che
Soccer specific ads during FIFA World Cup international coverage less adverts but with more impact run competitions to win iKey in conjunction with another sponsor (Coca-cola, McDonalds etc)
(cheaper and broader audience than the super bowl)
Target audience: working people
house parentsfamilieschildren“fat-finger-syndrome” people
Why TV: medium allows expression of time/place/emotionbase for other mediums
TV Templates• Pictorial Analogy:
Replacement Version
• Interactiveexperiment
• Extreme Consequence
Specific target
follows conventionparticular magazines
Why print: large reachlower cost
can be targeted
Billboard
Why billboard: very cost effectiveno
customer buy-in
broadest reception
constant exposure (24/7)
Vivistitial doesn’t interrupt the customer
Model: Pure Affect - Feel
Model: Pure Affect - Feel
Values (Pollay, 1983)
• Practicality• Family• Modern• Unique• Technological• Productivity• Leisure• Youth• Security
PR/Publicity• Internet Network explosion effect
• Website + special online advertising• Press Conferences• News/Press Releases
• Product Placement• Pixars• Upcoming movies
• Secondary Sources: Things• Sponsorships (e.g. health-related)• Special events (e.g. Soccer World Cup 2014)
Sales Promotion• Consumer-oriented
Create incentives• Student discounts• Packages• Christmas promotions
Sampling
Use Consumer Sensitivity to promotional deals
Personal Selling• Direct contact• Special occasions (exclusive)• Feedback opportunities
• In store initiative communication flexibility (tailor message)
Model: Low-involvement
CEA : Think Do Feel
Brand leveraging
• Genius Bar• Celebrities• Health Experts
• Country (Origin)• Apple Store• Internet
• Events: Soccer World Cup 2014
• Sponsorships
• Alliances(Infocus, Benq, etc.)
• Co-branding? (Apple + Samsung)
Time FrameProduct to launch June 2nd 2014
2 weeks of minimal advertising (media buzz)
launch full scale advertising between June 12th & July 13th – FIFA Cup
mix iKey back into accessory advertising after July 20th
BudgetCampaign: in the last four years Apple has spent less than
1% of profits on advertising.In 2012 Apple spent $1billion on advertising.Plan for iKey: 10% of advertising budget
Television: 50%during FIFA cup: 25%normal prime time: 25%
Print Adverts: 25% Outdoor Ads: 15% Product Placement: 10%
BudgetSpending: Fixed Costs: Product:
production (1. salary/employees 2. material 3. facilities)testing (of product)packaging
Market Research: (1. Customer surveys 2. focus groups)Media:
advertising (1. TV 2. billboard 3. print)IMC tools (PR, Internet etc)
Savings:brand placementmedia buzz
CostsResearch and Development (R&D):Annual R&D Budget overview
2009 2010 2011 20120
2
4
6
8
10
12
AppleGoogleMicrosoft
Apple R&Dless than half of competitors budgetat least 40% of budget spent on iPhone developments
iKey suggestion is 12% of budgetsecondary device (other products required)
Future suggestions• PR expansion• Gradually decrease reliance on stealth approach
• Sponsorships• Address children• Target elderly• International expansion• Asia• Developing Countries
ImplementationCustomer Care:
closely monitor customer responses24/7 phone lines/online communicationprovide promotions to core customer areas (e.g. student receive a half price iKey when they purchase a iPad valued over $500)
Control: We will come together once a month until one month before launch (and then once a week for the following three months) to discuss issues, evaluate and strategise.
ControThank you for hearing our presentation
Does anybody have a question or comment?