Date post: | 18-Nov-2014 |
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Technology |
Upload: | cherwell-software |
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Cherwell Announces Native Android™ App
Built-in Business Intelligence, Gesture Recognition, & Advanced Vocal Searching
© 2014 Cherwell Software, LLC All Rights Reserved www.cherwell.com
© 2014 Cherwell Software, LLC All Rights Reserved www.cherwell.com
Cherwell Software At-a-Glance
• Leading, worldwide vendor in IT Service Management software, addressing IT service desk and help desk needs with a powerful platform to automate business processes across the organization
• Award-winning, innovative, and scalable Service Management software suite that can be used for application development across your organization
• 99.5% customer satisfaction (2013)
• Gartner Magic Quadrant, Forrester Top 3 SaaS Vendor, SDI Best Vendor Customer Service
• $25M venture capital investment from InSight in 2012
• Double and triple digit revenue growth since 2007
• More than 200% SaaS growth
© 2014 Cherwell Software, LLC All Rights Reserved www.cherwell.com
Cherwell Timeline
• 2004: Cherwell Founded
• 2007: 1st Cherwell Non-Beta Sale
• 2007: Apple introduces iPhone
• 2008: Google introduces Android
• 2009: Cherwell Browser Client introduced
• 2010: Higher Education becomes largest vertical for Cherwell
• 2011: Cherwell introduces Mobile Client and native iOS app
• 2013: Cherwell created team of developers dedicated to mobile applications
• 2014: Cherwell introduced native Android™ app
© 2014 Cherwell Software, LLC All Rights Reserved www.cherwell.com
Mobile Strategy
• Comprehensive mobile solutions family with multiple mobile applications
• New native Android™ App, native iOS® App, and mobile browser
• Built-in business intelligence and dashboards for all users—no extra licenses required!
• Innovative Android app consumerization features: Gesture Recognition Advanced Vocal Search Pinboards
© 2014 Cherwell Software, LLC All Rights Reserved www.cherwell.com
The New Normal
Mobile device usage by the enterprise is growing year-over-year…..
How can IT leverage mobility within the Service Desk?
© 2014 Cherwell Software, LLC All Rights Reserved www.cherwell.com
Mobile Device & App Statistics
• According to a 2013 Sophos Labs survey, the average person worldwide now carries 2.9 mobile devices.
• According to Gartner, 2013 worldwide smartphone sales increased 45.8% over 2012.
• IDC reports that worldwide tablet revenue will increase by 22% in 2014.
• Google’s Android operating system is projected to grow to claim 45% of all new devices sold in 2014, up from 38% in 2013.
© 2014 Cherwell Software, LLC All Rights Reserved www.cherwell.com
Cherwell Mobile™
• Make decisions on the move using any mobile browser, native Android™ app, or native iOS app.
• Choose the right app for your specific business requirements and work anytime, anywhere.
• Deliver actionable business intelligence and dashboards to everyone in your organisation—without consuming a license.
• Leverage the full power of Cherwell Service Management® optimized for mobile users in different roles—across your entire business.
• Give us any device, and we’ve got your high-performance mobile app!
© 2014 Cherwell Software, LLC All Rights Reserved www.cherwell.com
Cherwell Mobile™ for Android
• The newest Cherwell Mobile application for Cherwell Service Management® • Mobile dashboards and built-in business intelligence, Map View and location
awareness, user-configurable mobile alerts, OnDemand Reporting™, quick search, camera-oriented features and barcode scanning.
• For the first time in the service management industry, the native Android application delivers unique consumerization features such as: Gesture Recognition (which allows the app to instantly interpret touch gestures
and other common user gestures); Enhanced Voice Search, and Pinboards (which allow customers to create their
own Pinboards and pin tasks, search results, or other items of interest).
• Cherwell Mobile also provides advanced integration and high performance, taking advantage of all features of the latest Android market devices.
© 2014 Cherwell Software, LLC All Rights Reserved www.cherwell.com
Cherwell Mobile™ - Benefits
Real-time dashboard access
• Review and act on live trends• Create custom on-the-go KPIs
© 2014 Cherwell Software, LLC All Rights Reserved www.cherwell.com
Cherwell Mobile™ - Benefits
Real-time record editing, attachment, and actions from anywhere
• Use out-of-box actions against a record• Create custom actions using Cherwell One-Step™
workflow.
© 2014 Cherwell Software, LLC All Rights Reserved www.cherwell.com
Cherwell Mobile™ - Benefits
Camera and barcode scanner integration
• Scan barcodes of assets stored in the CMDB and attach to records
• Take pictures of devices, people, etc., and attach to records
© 2014 Cherwell Software, LLC All Rights Reserved www.cherwell.com
What does this mean for you?
• Access anytime, anywhere via mobile browser or native apps to manage your business
• Increase efficiency and performance with interactive, location-aware apps
• Drive decisions with business intelligence and dashboards on the go
• Improve customer service
• React instantly with the best ITSM data access in the industry
Questions?
© 2014 Cherwell Software, LLC All Rights Reserved www.cherwell.com