I just downloaded the app for the first time and does not see the option in the device settings to for location services. Why? Q Q A: You need to be prompted by the Chick-fil-A App to allow it use location services. 1. On the home screen, select “Rewards.” 2. The app will then prompt to allow Chick-fil-A to access location services, they can now navigate it in your device settings. I saw the offer but then it disappeared. How can I find it? A: If you are still in the geo-fence, you can locate the offer by: 1. Closing out the app and opening it again. 2. Tapping Rewards at the bottom of their screen. 3. Then, tapping News at the top of the screen. The offer is in this section. 4. Once they claim it, the offer will move under My Rewards. Q When I open the app, the offer doesn’t appear why A: You must be inside of the geo-fence, be using, the latest version of the app, and have location services enabled for the app in order for the ability to claim the offer to appear. How do I know if my has location services enabled? Q A: For Apple iPhone, navigate to your device’s settings. Scroll down to locate the Chick-fil-A App, Set “Location” to “While Using” or “Always”. Chick-fil-A ® 'AND ONE' Mobile Giveaways Official Partner of the Memphis Grizzlies Below are solutions to common troubleshooting scenarios that you may encounter when engaging with a market level offer.
Transcript
I just downloaded the app for the first time and does not see the option in the device settings to for location services. Why?
Q
QA: You need to be prompted by the Chick-fil-A App to allow it use location services. 1. On the home screen, select “Rewards.”2. The app will then prompt to allow Chick-fil-A to access
location services, they can now navigate it in yourdevice settings.
I saw the offer but then it disappeared. How can I find it?
A: If you are still in the geo-fence, you can locate the offer by:
1. Closing out the app and opening it again.2. Tapping Rewards at the bottom of their screen.3. Then, tapping News at the top of the screen. The
offer is in this section.4. Once they claim it, the offer will move under My
Rewards.
Q
When I open the app, the offer doesn’t appear why
A: You must be inside of the geo-fence, be using, the latest version of the app, and have location services enabled for the app in order for the ability to claim the offer to appear.
How do I know if my has location services enabled?Q A: For Apple iPhone, navigate to your device’s settings. Scroll down to locate the Chick-fil-A App, Set “Location” to “While Using” or “Always”.
Chick-fil-A® 'AND ONE' Mobile GiveawaysOfficial Partner of the Memphis Grizzlies
Below are solutions to common troubleshooting scenarios that you may encounter when engaging with a market level offer.
When I open the App, the offer does not appear, why?Q A: You must be inside of the geo-fence, be using, the latest version of the app, and have location services enabled for the app in order for the ability to claim the offer to appear. Additionally, for Android OS version 6.0 and above, you must enable location permission for the Chick-fil-A app.
A: If you are still in the geo-fence, you can locate the offer by: 1. Closing out the app and opening it again.2. Tapping Rewards at the bottom of their screen.3. Then, tapping News at the top of the screen. The
offer is in this section.4. Once they claim it, the offer will move under My
Rewards.
Q
How do I know my Android OS version?Q
Q How do I know if my has location services enabled?
A: Navigate to your device's settings and look for the section labeled "About Phone" or "About Device". You might have to select a category labeled "System", "Phone", or "About". Then find the setting labeled "Android version"
A: Navigate to your device's settings and select the "Location" section, then make sure the location switch is enabled and labeled "On".
Q How do I know if device my has location permission enabled?
A: Navigate to your device’s settings. Locate the “App Permissions” section, which be within the "Privacy" or "Security" section. Locate the “Location” option and then set “Location” to “On” for the Chick-fil-A App. If you Android OS version is less than 6.0, you can skip this step.
I saw the offer but then it disappeared. How can I find it?
Chick-fil-A® 'AND ONE' Mobile GiveawaysOfficial Partner of the Memphis Grizzlies
Below are solutions to common troubleshooting scenarios that you may encounter when engaging with a market level offer.
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