COMPUTER OPERATORS
VISUAL DESIGN
PROGRAMMING & DEVELOPMENT
Graphic Design Web Site Design
System Analysts
Web Site Design
● Computer Foundations
● IC3 Global Standard
● Security Essentials
● Outlook
● Word
● Excel
● Keyboarding
● Learning Office
● Learning Windows
● Strata IT Fundamentals
● MTA Networking Fundamentals
● MTA Security Fundamentals
● Windows Server 2008 MCITP:
Enterprise Administrator Series
● Routing & Switching Professional
● Wireless/VoIP Administrator
● Exchange Server
● Project Server
● SharePoint Server
● JavaScript Fundamentals
● MTA.NET Fundamentals
● MTA Developer
ADMINISTRATORS
Support Specialists
Network or System Administrators
IT Service Management Database Administrators
Security Specialists
● A+
● Network+
● Law Compliance - Legal Series
● Law Compliance - Protection Series
● Safety Compliance Series
● Communication Series
● Project Management Series
● Customer Service Series
● Telephone Collections Series
● Know Your Talents
● Leadership Series
● Executive Leadership Series
● Successful Management Series
● Team Development Series
● Communication Series
● Diversity Series
● Efficiency Series
● Productivity Series
● Jobs Online
● Learning Online
BUSINESS MANAGEMENT
SAFETY & COMPLIANCE
LEADERSHIP & MANAGEMENT
● MTA Security Fundamentals
● CISSP Series / CISSO
● Hacking Revealed
● Wireless Network Security
● CompTIA Security+
● Advanced Security Practitioner Certification (CASP)
● Windows Server Series
● Telephone Communication Series
● Customer Service Series
● Database Specialist Design
● SQL Server
● Project Management Professional (PMP)
● Windows Server 2008 MCITP:
Enterprise Administrator Series
● MTA Database Administrator
Fundamentals
● Dreamweaver
● HTML Fundamentals
● Certified Java Associate
● JavaScript Fundamentals
● Illustrator
● InDesign
● Acrobat
● Premiere
● CIW Foundations
● Web Site Design
● Dreamweaver
● Photoshop
● HTML 5 Fundamentals
● Flash
● Fireworks
Sales Support
Administrative Specialists
OFFICE SUPPORT OFFICE ADMINISTRATION
CUSTOMER SUPPORT
Accounting & Finances
● Excel - Macros
● Access
● Crystal Reports
● Quickbooks
● Efficiency Series
● Financial Literacy
● Productivity Series
● Communication Series
● Diversity Series
● Security Essentials
● Photoshop
● Acrobat
● Expression Web Basics
● PowerPoint
● InDesign
● Premiere
● SharePoint
● Helping Customers through Quality Service
● Project Management Professional
Receptionist
● Better Business Writing
● Working as a Team
● Better Business Communications
O�ce Manager
● Calming Upset Customers
● Call Center Success
● Conneting with Customers through
Customer Service
● Giving & Receiving Criticism
● Excellence in Supervision
● Handling Conflict & Confrontation
● Coaching Employees to
Deliver Their Best
● Effective Meeting Skills
● Managing Change at Work
● Mentoring
● Motivation and Goal Setting
● Working as a Team
Call Center
● Calming Upset Customers
● Better Call Center Success
● Connecting with Customers
through Customer Service
● Working as a Team
OFFICE INFORMATION SYSTEMS
PROFESSIONAL DEVELOPMENT
COMPUTER & NETWORKING TECHNOLOGIES
● IC3 Global Standard
● Helping Customers through Quality Service
● Telephone Courtesy
● Sexual Harassment
● Successful Negotiation
Area of Expertise
Career Tracks
LearnKey Course Direction●
● ITIL® Foundation
Administrative Support
● Know Your Talents
● Efficiency Series
● Productivity Series
● Telephone Communication Series
● Customer Service Series
● Helping Customers through
Quality Service
● Project
● Sharepoint
● Preventing Sexual Harassment
● Computer Fundamentals
● IC3 Global Standard
● Security Essentials
● Learning Windows
● Learning Office
● Know Your Talents
● Access
● Excel
● Outlook
● PowerPoint
● Publisher
● Word
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