8/2/2019 Chpt 5 Listening

1/18

Chapter 5

Listening

8/2/2019 Chpt 5 Listening

2/18

Difference between listening and

hearingListening and Hearing are not the same Hearing is the process in which sound

waves strikes the eardrum and causevibrations that are transmitted to the brain

Listening occurs when the brainreconstructs these electrochemical

impulses into a representation of theoriginal sound and then gives themmeaning

8/2/2019 Chpt 5 Listening

3/18

Stages of Listening

I. Hearing

II. Attending the act of paying to a signal

III. Understanding the process of makingsense of a message

IV. Responding giving observable feedback

to the speakerV. Remembering

Research has revealed that people only rememberhalf of what they hear immediately after hearing it

8/2/2019 Chpt 5 Listening

4/18

The truth about listening

Listening is not a natural process

Listening requires effort

Not all listeners receive the samemessage

8/2/2019 Chpt 5 Listening

5/18

Overcoming challenges to

listeningFaulty listening behavior

Although we cant listen effectively

all the time, most people possessone or more habits that keep themfrom understanding truly important

messages

8/2/2019 Chpt 5 Listening

6/18

Overcoming challenges of effective

listening

Pseudolistening

imitation of the real thing

employ polite faade

Selective Listening

respond only to parts of aspeakers remarks that interest them,rejecting everything else

8/2/2019 Chpt 5 Listening

7/18

Overcoming challenges of effective

listening

Defensive listening

take innocent comments as personal

attacks

Ambushing

listen carefully but only because theyare collecting information to attackwhat you have to say

8/2/2019 Chpt 5 Listening

8/18

Overcoming challenges of effective

listening Insulated listening

opposite of selective listening

avoid and rather not deal with it Insensitive listening

People who dont receive anotherpersons message clearly

Stage hogging sometimes calledconversational narcissists try to turn thetopic of conversations to themselves insteadof showing interest in the speaker

8/2/2019 Chpt 5 Listening

9/18

Reasons for poor listening

Effort

Message overload

Rapid thought Although we are capable of understanding

speech at rates up to 600 words per minute,the average person speaks between 100

and 140 words per minuteWe have great deal of mental spare timeto spend while someone is talking

8/2/2019 Chpt 5 Listening

10/18

Reasons for poor listening

Psychological noise We are so wrapped us in personal

concerns that are more immediatelyimportant to us than the messages othersare sending us

Physical noise

We live in a world full of distractionmaking it difficult for us to concentrate

Fatigue, stuffy rooms etcs

8/2/2019 Chpt 5 Listening

11/18

Reasons for poor listening

Hearing problems

most obvious of physiological noise

tragedy if hearing lost go undetected

Faulty assumption

we often give others a mental brush-off because we assume their remarksdont have much value

8/2/2019 Chpt 5 Listening

12/18

Reasons for poor listening

Talking has more apparent advantages

Cultural differences

Germans youth favored action-oriented approach

Japanese other the other handfavored indirect approach

Media Influences influence of contemporary massmedia, especially television and radio

8/2/2019 Chpt 5 Listening

13/18

Listening style

Not everyone listens the same way.

Communication researchers identify

four styles of listeningi. Content - oriented

interested in quality of message

seek detail useful when looking at issues that requiresmore information

8/2/2019 Chpt 5 Listening

14/18

Personal listening styles

ii. People - oriented

concerned with creating andmaintaining positive relationships

less judgmental easy to become overly involved with othersfeeling

III. Action - oriented

concerned with task at hand concerned is to figure out what sort ofresponse is required by a message

attitude beneficial for taking care of business

8/2/2019 Chpt 5 Listening

15/18

Personal listening styles

iv. Time - oriented

concern with efficiency

time is view as scarce andvaluable commodity

8/2/2019 Chpt 5 Listening

16/18

Three types of listening

I. Informational listening

appropriate when the goal is

to understand another personsside

information can be best gain

with active approach to listening

can be done through questioningor paraphrasing

8/2/2019 Chpt 5 Listening

17/18

Three types of listening

II. Critical listening

appropriate when the goal is to

judge the quality of idea critical analysis is appropriatewhen listeners ensures correctunderstanding of message before

passing judgment, when the speakerscredibility is taken into account, when thequality of supporting evidenceis examined, and when the logic ofthe speakers argument is examinedcarefully

8/2/2019 Chpt 5 Listening

18/18

Three types of listening

Empathic listeners

the aim is to help the speakers not

the listeners

various helping response is included