BEYOND SCREEN UX for the Internet of Things

UX New Zealand | October 2015

Chris JacksonService Innovation Director DNA www.dna.co.nz www.northwards-design.co.uk @northwardsdsSlide deck on Slideshare

I HAVE A DREAM.

CHIPBOARDS OF ALL COLOURS PLAY

TOGETHER.

COMPANIES COLLABORATE IN

NEW WAYS.

APPLICATIONS & OPERATING SYSTEMS

DON’T MATTER.

I NEED YOU. (CRAZY FOOLS)

WHAT IS THE INTERNET OF THINGS?

“The internet of things is a global network of computers, sensors and actuators connected through internet protocols.” Cuno Pfister: Getting Started with the internet of things

THE INTERNET OF THINGS.

EXAMPLES.

WE’RE CONFUSED ABOUT THE DIFFERENCE BETWEEN THE INTERNET OF THINGS AND ‘SMART’.

Sensors/Actuators Markers

Consumer Interface

Is it iot? No

No

No

Yes

No

No

No

Yes

Yes(eg; wearables)

Yes

Yes(eg; bergcloud)

Yes

What is it then? Apps Hardware Middleware

API(Developer interface)

Cloud service

Local data collection(Mobile or gateway)

Automation(Industrial or

otherwise)

source: @iotwatch

WHERE ARE WE IN THE IOT TIMELINE?

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WHAT AM I LEARNING?

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IOT WGTN.

DEVELOPERS. DEVELOPERS. DEVELOPERS.

UNCLEAR VALUE PROPOSITIONS.

SMALL TEAMS LOCATED

GLOBALLY.

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WE DON’T KNOW WHAT WE’RE DOING.

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IT’S HARD.

PEOPLE

SYSTEM

PRODUCT

SERVICE

IOT

SOFTWARE DATA

HARDWARE DESIGN

DESIGN

ʭ Service ʭ UX ʭ Industrial ʭ Graphic

HARDWARE

ʭ Materials ʭ Manufacturing ʭ Logistics ʭ Certification

SOFTWARE

ʭ Code Everywhere ʭ Across Everything

DATA

ʭ Security ʭ Privacy ʭ Sensemaking

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TEAMS NEED TO OWN THE UX.

UXA person’s perception and responses that result from the use or anticipated use of a product, service or system.– ISO 9421

UX FOR IOTIs the person’s perception and responses that result from the use or anticipated use of the product, service and system.

WHY ELSE IS UX FOR IOT DIFFERENT?

EXPERIENCE CAN BE IN THE SERVICE.

IT’S NOT THE INTERNET.

NO COMMON STANDARDS.

INTEROPERABILITY.

INTERUSABILITY.

WHAT ARE THE OTHER OPPORTUNITIES BEYOND SCREEN?

VUI.

SIRI, CORTANA, OK GOOGLE.

WEARABLES.

KEEP IT SIMPLE, KIRK OUT.

TANGIBLE INTERACTIONS.

DIALS.

SWITCHES.

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SURFACES & TEXTURES.

LANDSCAPE CAMERA.

JAWBONE.

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GESTURAL INTERFACES.

PROJECT SOLI.

NEST PROTECT.

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HOW CAN YOU HELP MAKE MY DREAM COME TRUE?

GET INVOLVED & START PLAYING.

HELP YOUR COMPANY DO A PROJECT.

ATTEND A MEETUP, HACKATHON OR JAM.

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WHY SHOULD YOU CARE?

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IT’S COMING.

MORAL OBJECTS, SERVICES & EXPERIENCES.

HE TANGATA. HE TANGATA. HE TANGATA.

“If we don’t stitch connected devices together properly, there’s a real danger that the real world will become more difficult to use and more obstructive to our daily tasks than helpful.” Clare Rowland Designing Connected Products, O’Reilly

THANK YOU.