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Christmas Unwrapped 2018 AU MARKET ANNUAL WEBINAR Review of the Golden Quarter including Black Friday, Cyber Week and Christmas Retail Period
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Page 1: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

Christmas

Unwrapped 2018AU MARKET

ANNUAL WEBINAR

Review of the Golden Quarter including

Black Friday, Cyber Week and

Christmas Retail Period

Page 2: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

Agenda

1. What happened in online retail overall?o Retail turnover & retail foot traffic

o Shopping & Classifieds industry visits

o Daily total visits across the key sales events of 2018

o Key sale day visitation compared 2018 vs 2017

2. How did brands perform in key sales?o Click Frenzy – Impact on local retailers vs. other sales events

o Black Friday – Hot products & key search concepts

o Boxing Day – Conversion rates & hour-by-hour traffic

o Amazon AU one year on – Who is buying?

Page 3: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

Understanding the digital consumer for over 20 years.

Measure

Benchmark your performance against the competition by

audience, visits, and conversions.

Discover

Understand the online behaviors of your consumers, and

pinpoint new segments to acquire.

Optimise

Get the best return on investment for paid and organic search, content, media, and

affiliates.

Lift

Track and improve your campaign

performance through daily, audience-first

analytics.

About Us

Page 4: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

About the Speakers

Christmas Unwrapped Webinar

Craig HeavenHead of Sales, Hitwise

Grant ArnottPublisher of Power Retail

Page 5: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

1.

What happened in online retail overall?

Key events in November boosted sales.

Amazon continues to grow.

Boxing Day is still the main shopping event

of the Christmas period.

Page 6: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

* Source: ABS - Retail Trade, Australia, Nov 2018

Seasonally Adjusted TurnoverYoY Change

Key shopping events (Click Frenzy, Black Friday, Cyber Monday) boosted

retail sales in November (0.4% MoM and 2.8% YoY).

20,000

21,000

22,000

23,000

24,000

25,000

26,000

27,000

28,000

29,000

30,000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Re

tail

Turn

ov

er

($ M

illio

ns)

Retail Spend - 2016 Retail Spend - 2017 Retail Spend - 2018

0.44%

1.24%

-0.53%

0.33%0.43%

Oct Nov Dec

2017 2018

Seasonally Adjusted TurnoverMoM Change

Total Retail Turnover Seasonally Adjusted

1.8%

2.9%

2.4%

3.6%

2.8%

Oct Nov Dec

2017 vs 2016 2018 vs 2017

However, the YoY and MoM increase in Nov 2018 was smaller than the previous year, indicating

that Nov 2018 did not have the same impact that Nov 2017 did.

Page 7: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

In-store traffic was down as online traffic increased.

Source: ABS - Retail Trade, Australia, Nov 2018

Source: Weekly in-store foot traffic provided by Shoppertrak, www.shoppertrak.com

0%

1%

2%

3%

4%

5%

6%

7%

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

On

line

Re

tail

Turn

ove

r

Total Online Retail Trade As a Share of Total Retail Turnover

Retail Spend - 2016 Retail Spend - 2017 Retail Spend - 2018

6.6% of all retail turnover came from online sources in November 2018,

highlighting the increasing growth of digital shopping.

Page 8: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

Source: Hitwise, Monthly Visits to Shopping & Classifieds industry

Source: ABS - Retail Trade, Australia, Nov 2018

Online traffic was up 2% in Q4 2018 compared to Q4 2017.

Total Visits vs Retail TurnoverMonthly Visits

Nov 2018 saw the lowest growth in both traffic and turnover on both a YoY and MoM basis.

However, traffic growth rebounded in Dec 2018. Will this be reflected in the Dec 2018 sales

figures?

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

0

200

400

600

800

1,000

1,200

Jan

-16

Feb

-16

Ma

r-1

6

Ap

r-1

6

Ma

y-1

6

Jun

-16

Jul-1

6

Au

g-1

6

Se

p-1

6

Oc

t-1

6

No

v-1

6

De

c-1

6

Jan

-17

Feb

-17

Ma

r-1

7

Ap

r-1

7

Ma

y-1

7

Jun

-17

Jul-1

7

Au

g-1

7

Se

p-1

7

Oc

t-1

7

No

v-1

7

De

c-1

7

Jan

-18

Feb

-18

Ma

r-1

8

Ap

r-1

8

Ma

y-1

8

Jun

-18

Jul-1

8

Au

g-1

8

Se

p-1

8

Oc

t-1

8

No

v-1

8

De

c-1

8

Re

tail

Turn

ove

r ($

Mill

ion

s)

Tota

l V

isits

(Mill

ion

s)

Total Visits - Shopping & Classifieds Retail Turnover - Total

Q4 Q4 Q4

7.2% 7.1%

9.2%

5.2%4.4%

0.0%

2.0%

4.0%

6.0%

8.0%

10.0%

Oct Nov Dec

MoM Change - 2018

Total Visits Total Turnover

2.7%

1.3%

2.2%

3.8%

3.3%

0.0%

1.0%

2.0%

3.0%

4.0%

5.0%

Oct Nov Dec

YoY Change - 2018

Total Visits Total Turnover

Page 9: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

Department Stores (+16%), House & Garden (+13%), Grocery & Alcohol (+15%), Music

(+11%), & Automotive (+10%) saw double digit growth.

Total Visits to Key CategoriesQ4 2018 vs Q4 2017

Source: Hitwise, total visits to top Shopping & Classifieds sub-industries, Q4 2018 vs Q4 2017

16%

2%

-5%

13%

5% 5%

-15%

15%

5%

-1%3%

11%

-11%-15%

10%

-3%

3%0%

8%

3%

-40%

-9%

-50%

-40%

-30%

-20%

-10%

0%

10%

20%

0

50,000,000

100,000,000

150,000,000

200,000,000

250,000,000

300,000,000

350,000,000

400,000,000

450,000,000

Q4 2017 Q4 2018 Q4 18 vs Q4 17

The large declines in Toys & Hobbies and Baby Products was due to the failure of

Toys R Us, with a large share of those visits now going to Department Stores.

Page 10: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

Amazon AU saw 88% YoY growth in Q4 2018

-5% -4%

18%

-5%

17% 15% 18%

88%

24%

-10%

27%

13% 14%

-12%

16%22%

0%

45%

12%

26%

18%

1%

19% 20% 18%

-20%

0%

20%

40%

60%

80%

100%

0

50,000,000

100,000,000

150,000,000

200,000,000

250,000,000

300,000,000

350,000,000

Total Visits to Key Websites in Shopping & ClassifiedsQ4 2018 vs Q4 2017

Q4 2017 Q4 2018 Q4 18 vs Q4 17

Amazon’s growth was largely due to its targeting of Black Friday but it still remains behind

the largest players in this category.

Source: Hitwise, total visits to top Shopping & Classifieds websites, Q4 2018 vs Q4 2017

Page 11: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

Boxing Day(s) is still the key sales day in the AU market.

Click Frenzy and Black Friday mark the start of holiday shopping period.

Source: Hitwise, total visits to top Shopping & Classifieds websites, Q4 2018 vs Q4 2017

0

10,000,000

20,000,000

30,000,000

40,000,000

50,000,000

60,000,000

70,000,000

Total Visits to Shopping & Classifieds

Click FrenzyDay 1: 39.0M VisitsDay 2: 38.8M Visits

Black Friday43.6M Visits

58.1M 43.6M

42.8M 41.3M 41.0M

39.0M 38.3M 38.7M

38.4M

38.3M

Cyber Monday

41.3M Visits

Boxing Day58.1M Visits

Page 12: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

Boxing Day and Black Friday saw the strongest YoY growth (+7.5%).

Cyber Monday and Click Frenzy Day 2 also recorded relatively strong growth rates.

Source: Hitwise, daily total visits to Shopping & Classifieds industry, key sale dates 2016 - 2018

0

10,000,000

20,000,000

30,000,000

40,000,000

50,000,000

60,000,000

70,000,000

Click Frenzy

Day 1

Click Frenzy

Day 2

Black Friday Cyber

Monday

Christmas Day Boxing Day Boxing Day 2

Key Sales Days

Total Visits - 2016 Total Visits - 2017 Total Visits - 2018

-5.0%

4.3%

7.5%

5.4%

0.9%

7.5%

0.2%

-6.0% -4.0% -2.0% 0.0% 2.0% 4.0% 6.0% 8.0% 10.0%

Click Frenzy Day 1

Click Frenzy Day 2

Black Friday

Cyber Monday

Christmas Day

Boxing Day

Boxing Day 2

2018 Change

Page 13: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

2.

How did brands perform in key sales?

Click Frenzy was a success for Australian retailers

Black Friday was Amazon’s most successful day of

the year

Boxing Day was key for traditional retailers, with

research beginning after Christmas lunch

Page 14: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

Click Frenzy – Slightly better than Black Friday for official participants

Top 30 Click Frenzy ParticipantsTotal Visits

Source: Hitwise, total visits to selected retailer websites on selected dates

Barclaycard Research Oct 2018

2,170,623 2,307,776 2,223,329

3,985,883

3,545,080

3,949,678

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

3,000,000

3,500,000

4,000,000

4,500,000

Click Frenzy - Tuesday Click Frenzy - Wednesday Black Friday

Ch

an

ge

(Ke

y E

ve

nt

Da

ys

vs

Sa

me

Da

y o

f P

revio

us

We

ek)

Tota

l V

isits

(Ke

y E

ve

nt

Da

y)

Total Visits - Same Day of Previous Week Total Visits - Key Event Day Change vs Previous Week

84%

54%

78%

Click Frenzy Day 1 drove slightly more traffic (~36,000 visits) and had a slightly

higher growth rate than Black Friday.

Page 15: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

Click Frenzy – Strong performances from smaller Australian retailers

Source: Hitwise, total visits to selected retailer websites on selected dates

Top 30 Click Frenzy Participants

Total Visits

Larger sites such Big W, Catch, and Myer saw larger increases on Black Friday.

New Balance, Under Armour, Canningvale, and Boozebud all recorded extremely large growth

during Click Frenzy.

-500%

-300%

-100%

100%

300%

500%

700%

900%

1100%

1300%

1500%

0

2,000,000

4,000,000

6,000,000

8,000,000

10,000,000

12,000,000

14,000,000

16,000,000

Ch

an

ge

(Ke

y E

ve

nt

Da

y v

s Sa

me

Da

y o

f P

revio

us

We

ek)

Tota

l V

isits

(No

v-1

8)

Nov-18 Total Visits Click Frenzy Tue vs Previous Tue - Change Click Frenzy Wed vs Previous Wed - Change Black Friday vs Previous Fri - Change

Page 16: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

Black Friday – Amazon AU targeted Black Friday heavily

Source: Hitwise, total visits to key websites, Black Friday (23rd Nov) vs Previous Friday (16th Nov) 2018

Black Friday Top Retailers

Total Visits

Black Friday was Amazon AU’s 2nd largest traffic day, only behind its launch day in December

2017 – Boxing Day was slightly behind in 3rd place.

36%

-10%

155%

186%

52% 43%67%

-8%

92%

15%

116%

165%

46%

76%

190%

-35%

12%

138%

7%

42%

85%67%

150%

71%

32%

-250%

-200%

-150%

-100%

-50%

0%

50%

100%

150%

200%

250%

0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

3,000,000

3,500,000

4,000,000

4,500,000

Ch

an

ge

(Bla

ck F

rid

ay v

s P

rev

iou

s Frid

ay)

Tota

l Vis

its

Total Visits - Black Friday Change vs Previous Friday

Page 17: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

17

Amazon AU Snapshot – Black Friday Retail Analytics

Christmas Unwrapped Webinar

Video Games, Electronics, and Computers were the most popular categories on Amazon AU on Black Friday.

Source: Hitwise, total page views on Amazon AU (Top 500 Products), 23rd November 2018 (Black Friday)

681,513

273,934

131,273

60,115

53,924

43,694

43,537

39,278

36,898

33,107

31,812

30,237

26,866

24,872

21,381

Video Games

Electronics

Computers

Kindle Store

Kitchen & Dining

Movies & TV

Amazon-Home

Sports, Fitness & Outdoors

Clothing, Shoes & Accessories

Lighting

Health, Household & Personal Care

Toys & Games

Amazon-Ereaders

Home Improvement

Baby

Total Page Views - Top 500 Products

#1#2 #3

Page 18: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

Black Friday – Gaming is a key category on Amazon and JB Hi-Fi

Source: Hitwise, search terms used within key marketplaces, 23 November 2018

Top Products Searched in Amazon – Black Friday

“Nintendo Switch” and “PS4” were the hot products on Black Friday.

eBay has a slightly different skew, with “dyson” products ranking quite highly, but electronics

are still key

Search Term Black Friday

nintendo switch 2.95%

Ps4 1.06%

Nintendo 0.88%

playstation 4 0.50%

tv 0.45%

lego 0.40%

red dead redemption 2 0.36%

ps4 pro 0.33%

bose 0.33%

pokemon 0.27%

samsung 0.26%

headphones 0.25%

tablet 0.23%

spiderman ps4 0.23%

bluetooth earphones 0.23%

bose quietcomfort 35 ii 0.22%

xbox 0.22%

sony wh1000xm3 0.22%

xbox one 0.21%

coffee machine 0.20%

Search Term Black Friday

pokemon 0.15%

dyson 0.09%

airpods 0.09%

xbox one x 0.09%

ps4 0.09%

tv 0.07%

switch 0.07%

dyson v10 0.07%

ipad 0.06%

queen mattress 0.05%

chromecast 0.05%

micro sd card 0.05%

chair 0.05%

iphone 8 0.05%

wireless headphones 0.05%

camera 0.05%

speakers 0.05%

battlefield v 0.05%

speaker 0.05%

playstation 4 pro 0.04%

Product Black Friday

ps4 1.75%

nintendo switch 1.12%

fitbit 1.01%

nintendo 0.90%

switch 0.78%

laptop 0.72%

samsung 0.71%

xbox 0.70%

garmin 0.63%

headphones 0.59%

dyson 0.53%

ipad 0.52%

apple watch 0.45%

iphone 0.44%

go pro 0.42%

gopro 0.39%

oppo 0.39%

tablet 0.35%

apple 0.35%

monitor 0.34%

Top Products Searched in eBay – Black Friday

Top Products Searched in JB Hi-Fi – Black Friday

Page 19: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

Black Friday – Shoppers want help with navigating all of the deals on offer

Website Search Share

Black Friday 5.74% 12%

Black Friday

Australia

5.30% 16%

Black Friday

sales

4.33% 22%

Black Friday sales 2018 Australia

1.48% 23%

JB HiFi Black Friday

2018 1.40% 36%

Source: Hitwise, search terms variations and downstream websites, week ending 24 November 2018

Amazon bid aggressively on “Black Friday” terms to capture most of this search traffic.

News sites were key recipients of (mostly organic) “Black Friday” search traffic. This is an

opportunity for publishers to create content to help people find the best deals.

7.58%

3.92%

3.68%

3.62%

3.23%

2.97%

2.13%

1.92%

1.84%

1.71%

1.71%

1.61%

1.40%

1.35%

1.30%

1.28%

1.20%

1.09%

1.06%

0.97%

Amazon.com.au

Finder.com.au

news.com.au

Catch.com.au

TechRadar

JB Hi-Fi Australia

www.latestcatalogues.…

YouTube

The Good Guys

Myer

Facebook

Lifehacker Australia

Wikipedia

Harvey Norman -…

EB Games Australia

Kogan

Amazon.com

Big W

OzBargain

Apple (Australia)

63%

8%

1%

28%

0%

15%

57%

2%

6%

41%

1%

0%

0%

13%

0%

14%

1%

7%

0%

54%

Website Paid Rate

Paid RateSearch Share

Variations of "Black Friday"

“Sale/s” and “Deal/s” were the most searched “Black Friday” keywords in the

top 25 list

Page 20: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

Boxing Day – Traditional Retailers saw the largest growth

Source: Hitwise, total visits to key websites, Black Friday (23rd Nov) vs Previous Friday (16th Nov) 2018

Boxing Day Key Retailers

Total Visits

JB Hi-Fi, Harvey Norman, Myer, The Good Guys, and David Jones all doubled or almost doubled

their traffic compared to the previous Wednesday.

17%

194%

6%

288% 298%

39%

104%62%

30%

271%

38%1%

35%

114%

59%

153%

18%

-30%

145%

77%

187%

30%

97%

154%

-26%

-500%

-400%

-300%

-200%

-100%

0%

100%

200%

300%

0

500,000

1,000,000

1,500,000

2,000,000

2,500,000

3,000,000

3,500,000

4,000,000

Ch

an

ge

(Bo

xin

g D

ay v

s P

rev

iou

s W

ed

ne

sda

y)

Tota

l Vis

its

Boxing Day - Total Visits Change vs Previous Wednesday

Page 21: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

Boxing Day – Research begins on Christmas afternoon (~2pm).

Source: Hitwise, hourly total visits to selected retailers, 24-28 December 2018

Traffic on Boxing Day is elevated from as early as 6am and spikes at 10am.

0

100,000

200,000

300,000

400,000

500,000

600,000

700,000

12:00:00AM

1:00:00AM

2:00:00AM

3:00:00AM

4:00:00AM

5:00:00AM

6:00:00AM

7:00:00AM

8:00:00AM

9:00:00AM

10:00:00AM

11:00:00AM

12:00:00PM

1:00:00PM

2:00:00PM

3:00:00PM

4:00:00PM

5:00:00PM

6:00:00PM

7:00:00PM

8:00:00PM

9:00:00PM

10:00:00PM

11:00:00PM

22/12/18

23/12/18

24/12/18

25/12/18

26/12/18

27/12/18

28/12/18

12am 1am 2am 3am 4am 5am 6am 7am 8am 9am 10am 11am 12pm 1pm 2pm 3pm 4pm 5pm 6pm 7pm 8pm 9pm 10pm 11pm

Top Retailers

Total Visits

Page 22: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

22

Boxing Day – Boxing Day is the top sales day but independent sales days also drive

significant traffic.

Christmas Unwrapped Webinar

Source: Hitwise, total visits & conversion rate to online purchase section of selected retailers, 26 December 2018

Source: Hitwise, websites visited before Myer Online Purchase section, 26 December 2018

0

5,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000 Total Visits to Online Purchase Pages - Selected RetailersDavid Jones

Harvey Norman -

Australia

JB Hi-Fi Australia

Myer

The Good Guys

0.60% 0.66% 1.00%

2.68%0.13%

David Jones Harvey Norman -

Australia

JB Hi-Fi Australia Myer The Good Guys

Online Purchase Sections - Boxing Day

Total Visits

Conversion Rate

Myer Online Purchase

Upstream Websites –

Boxing Day

Upstream

Share

Google 43.06%

Google Australia 7.41%

YouTube 4.13%

David Jones 3.72%

Facebook 3.12%

Daily Mail 2.56%

Gmail 2.35%

OzBargain 1.94%

Cash Rewards 1.73%

The Iconic 1.43%

Myer has the strongest conversion rate on Boxing Day.

Search is responsible for over 50% of the conversions on Myer on Boxing Day.

Social, and Rewards (OzBargain and Cash Rewards) sites were also key, with some comparison shoppers even converting directly after visiting David Jones.

Page 23: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

Amazon AU Snapshot – Over 621,000 (14.7%) visitors made a purchase in Q4.

621,353

114,651

3,593,825

5,814,466

Amazon AU Amazon

Unique Users

Purchasers Browsers

0

20,000

40,000

60,000

80,000

100,000

120,000

140,000

Online Purchase - Unique Users

Amazon AU - Online Purchase Amazon - Online Purchase

Amazon US sees more visitors than Amazon AU but fewer purchasers.

The ban on Australians purchasing from the US site has played a role, as have key events

such as Prime Day, Black Friday, and Boxing Day.

Prime Day

Black Friday

Boxing Day

AU Ban

Ban Reversal

Source: Hitwise, unique users to Amazon AU and Amazon, 13 weeks ending 29th Dec 2018

Page 24: Christmas Unwrapped 2018 - Hitwise · o Black Friday –Hot products & key search concepts o Boxing Day –Conversion rates & hour-by-hour traffic ... the YoY and MoM increase in

24

Amazon AU Snapshot – Purchasers are still researching competitor offerings

Christmas Unwrapped Webinar

80% of Amazon AU purchasers visited eBay AU and over 50% visited JB Hi -Fi.

Their main reasons for online shopping are the range, multitude, and uniqueness of products

available.

100%

83%

80%

57%

54%

48%

45%

43%

40%

38%

38%

37%

37%

34%

34%

33%

32%

32%

31%

30%

28%

www.amazon.com.au

www.amazon.com

www.ebay.com.au

www.gumtree.com.au

www.jbhifi.com.au

www.ebay.com

www.bunnings.com.au

www.officeworks.com.au

www.harveynorman.com.au

www.woolworths.com.au

www.bigw.com.au

www.kogan.com

www.kmart.com.au

www.target.com.au

www.finder.com.au

www.productreview.com.au

www.thegoodguys.com.au

www.etsy.com

www.myer.com.au

www.catch.com.au

play.google.com

What % of the Amazon AU Purchase audience also

visited:

Reasons to choose shopping online

As a % of Amazon AU

Purchasers Index

Free shipping 63.73% 103

Lower prices 55.92% 104

Delivery options 45.68% 104

Sales / Deals 32.93% 109

Good reviews 26.71% 109

Range of products available 26.33% 116

Flexibility of payment methods 21.67% 106

Brand prestige / recognition 11.51% 111

Website is easy to use on a mobile 10.68% 97

Quality customer service 10.64% 104

Uniqueness of products 9.01% 117

Rewards program 8.07% 102

Multitude of products (all-in-one-place) 7.61% 119

Also has a bricks-and-mortar store 5.52% 90

Other 4.24% 80

Source: Hitwise, Amazon AU Online Purchase audience, 13 weeks ending 29th Dec 2018

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108

101

119

111

125

103

28.66%

28.23%

31.60%

7.99%

18.02%

5.55%

25

Amazon AU Snapshot – Amazon Purchasers are Influencers and Early Adopters

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This audience is also likely to play an instrument, enjoy the arts (theatre, galleries, concerts,

festivals), play games (video and board), stream videos online, and enjoy photography.

Source: Hitwise, Amazon AU Online Purchase audience, 13 weeks ending 29th Dec 2018

Shopping Attitudes As a % of Amazon AU Purchasers Index

I usually make all the important purchase decisions in my

household : Somewhat agree

I usually make all the important purchase decisions in my

household : Strongly agree

I usually make recommendations about products/services to

others : Somewhat agree

I usually make recommendations about products/services to

others : Strongly agree

I usually try new products/services before most people I know :

Somewhat agree

I usually try new products/services before most people I know :

Strongly agree

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Amazon Australia Online Shopper Engagement

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According to research undertaken by Power Retail 12 months after Amazon launched in

Australia, less than half of online shoppers have visited Amazon Australia.

Source: Power Retail Spotlight Series, Amazon Australia: Year One

2%

20%

48%

25%

6%

I have never heard of

Amazon AU

I have heard of Amazon but have

not visited Amazon AU

I have visited Amazon AU but have never purchased from it

I have purchased some things from

Amazon AU

I have purchased many things from

Amazon AU

31% of online shoppers have

made at least one purchase on

Amazon Australia, with only 6% becoming regular Amazon AU

shoppers.

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Amazon Australia Shopper Characteristics

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Amazon AU shoppers spend more

online than average online

shoppers, with 42% spending

more than $250 a month

online.

Source: Power Retail Spotlight Series, Amazon Australia: Year One

Male Spend more than $250 a month on online

shopping

Last online purchase was over $250

55%

43%

36%

42%

19%

28%

Average online shoppers

Amazon AU shoppers

After 12 months, Amazon Australia customers are predominantly male (55%), compared

with the average online shopper who is more likely to be female (57%).

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Anticipated Amazon AU Market Share in 12 Months Time

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Most retailers (61%) predict Amazon to own less than 10% of market share this time next

year.

Source: Power Retail Spotlight Series, Amazon Australia: Year One

Under 5% 5% 6-10% 11-15% 16-25% Over 25%

15%

25%

21%

19%

12%

8%

57% of retailers surveyed say

that Amazon AU delivered no

significant change on overall

market competition.

Watch this space…

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3.

Key Takeaways

Top stats and considerations for 2019

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SummaryKey points, challenges & opportunities

Industry Trends

• The online sales events of Click Frenzy, Black Friday and Boxing day all had a positive impact on

Sales.

• Boxing Day continues the tradition as the most successful day for the bricks and mortar retailers

with research kicking off after lunch on the Christmas day.

Amazon Analysis

• Amazon AU is growing but still needs to grow 4x to reach eBay AU visit share

Brand Strategy

• Brands need to devise a strategy across each of the sales events, not just discount but look at

how they can tap into the mentality of the shoppers mindset that’s shop in November

Audience Approach

• Use each separate day to prioritise key audiences or stagger the right products/verticals to

promote over each of the sales event days

Partnering Possibilities

• Partner with publishers to get the message out there, finder, lifehacker etc are where shoppers

are looking for not just deals but the ‘best deals’ of these sale events

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31

www.powerretail.com.au

www.hitwise.com

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Christmas

Unwrapped 2018AU MARKET

www.hitwise.com [email protected]


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