CIMB Bank Berhad (197201001799 (13491-P)) CIMB Islamic Bank Berhad (20041032871 (617380-H)) 1 CIMB Bank Berhad (197201001799 (13491-P)) CIMB Islamic Bank Berhad (20041032871 (617380-H)) 17th Floor Menara CIMB No 1 Jalan Stesen Sentral 2 Kuala Lumpur Sentral 50470 Kuala Lumpur Malaysia Telephone +603 2261 8888 Facsimile +603 2261 8889 www.cimb.com CIMB@WORK TERMS AND CONDITIONS FOR PETROLIAM NATIONAL BERHAD [20076-K] Definitions a. “CIMB Bank” means CIMB Bank Berhad. b. “CIMB Islamic Bank” means CIMB Islamic Bank Berhad. c. “The Bank” means collectively CIMB Bank Berhad and CIMB Islamic Bank Berhad d. “CIMB@Work Customer” means an individual who has fulfilled the CIMB@Work eligibility requirements set by The Bank and who has been accepted by The Bank as a CIMB@Work Customer. e. “PETRONAS” means Petroliam National Berhad f. “CIMB PETRONAS Benefits Programme” means a benefits programme designed by The Bank for customers receiving salary from Petroliam National Berhad to enjoy features, benefits and rewards on products and services offered by The Bank herein which may be offered to CIMB@Work Customer from time to time exclusively. g. “Eligible Customer(s)” means CIMB@Work Customers that has qualified the criteria and mechanics to enjoy the CIMB PETRONAS Benefits Programme h. “Bonus Points” means points awarded to CIMB@Work Customers in relation to product enrolment, product usage as well as monthly product sign-up. i. “Payroll Account” means a savings or current account of CIMB@Work Customers maintained with CIMB Bank/ CIMB Islamic Bank. j. “POS enabled Debit Card” means The Bank Debit Mastercard that may be used to perform Point of Sale (POS) transactions via the Mastercard network. 1. CIMB@Work PETRONAS Programme 1.1 CIMB@Work is offering Petroliam National Berhad [20076-K](“PETRONAS”) an exclusive programme for employees of Petronas herein referred to as (“PETRONAS Benefits Programme”). 1.2 The Bank reserves the right upon giving prior notice of twenty one (21) calendar days set or imposes further terms and conditions in relation to the PETRONAS Benefits Programme. 2. Eligibility 2.1 To be eligible for consideration by The Bank as a CIMB@Work Customer to enjoy the PETRONAS Benefits Programme, the customer must fulfill the following criteria: (a) A customer that has his/her monthly payroll crediting into a CIMB Bank or CIMB Islamic Bank Current or Savings Account (“CASA/CASA-i”) from PETRONAS The condition 2.1 (a) are hereinafter collectively referred to as the (“ Participating Criteria”) and new or existing customer of The Bank who met the Participating Criteria is referred to as the (“ Eligible Customer(s)”) 3. Benefits & Mechanics 3.1 The Eligible Customer(s) are required to present proof of employment at PETRONAS by producing a staff identification card at CIMB Bank and CIMB Islamic Branches to be eligible for the benefits. 3.2 The Eligible Customers(s) shall be entitled to the following PETRONAS Benefits Programme upon meeting all the qualifying criteria(s) as stipulated in Clause (2).
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CIMB Bank Berhad (197201001799 (13491-P)) CIMB Islamic Bank Berhad (20041032871 (617380-H))
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CIMB Bank Berhad (197201001799 (13491-P))
CIMB Islamic Bank Berhad (20041032871 (617380-H)) 17th Floor Menara CIMB No 1 Jalan Stesen Sentral 2 Kuala Lumpur Sentral 50470 Kuala Lumpur Malaysia
CIMB@WORK TERMS AND CONDITIONS FOR PETROLIAM NATIONAL BERHAD [20076-K]
Definitions
a. “CIMB Bank” means CIMB Bank Berhad. b. “CIMB Islamic Bank” means CIMB Islamic Bank Berhad. c. “The Bank” means collectively CIMB Bank Berhad and CIMB Islamic Bank Berhad d. “CIMB@Work Customer” means an individual who has fulfilled the CIMB@Work eligibility
requirements set by The Bank and who has been accepted by The Bank as a CIMB@Work Customer.
e. “PETRONAS” means Petroliam National Berhad f. “CIMB PETRONAS Benefits Programme” means a benefits programme designed by The Bank
for customers receiving salary from Petroliam National Berhad to enjoy features, benefits and rewards on products and services offered by The Bank herein which may be offered to CIMB@Work Customer from time to time exclusively.
g. “Eligible Customer(s)” means CIMB@Work Customers that has qualified the criteria and mechanics to enjoy the CIMB PETRONAS Benefits Programme
h. “Bonus Points” means points awarded to CIMB@Work Customers in relation to product enrolment, product usage as well as monthly product sign-up.
i. “Payroll Account” means a savings or current account of CIMB@Work Customers maintained with CIMB Bank/ CIMB Islamic Bank.
j. “POS enabled Debit Card” means The Bank Debit Mastercard that may be used to perform Point of Sale (POS) transactions via the Mastercard network.
1. CIMB@Work PETRONAS Programme 1.1 CIMB@Work is offering Petroliam National Berhad [20076-K](“PETRONAS”) an exclusive
programme for employees of Petronas herein referred to as (“PETRONAS Benefits Programme”).
1.2 The Bank reserves the right upon giving prior notice of twenty one (21) calendar days set or imposes further terms and conditions in relation to the PETRONAS Benefits Programme.
2. Eligibility 2.1 To be eligible for consideration by The Bank as a CIMB@Work Customer to enjoy the
PETRONAS Benefits Programme, the customer must fulfill the following criteria:
(a) A customer that has his/her monthly payroll crediting into a CIMB Bank or CIMB Islamic Bank Current or Savings Account (“CASA/CASA-i”) from PETRONAS
The condition 2.1 (a) are hereinafter collectively referred to as the (“Participating Criteria”) and new or existing customer of The Bank who met the Participating Criteria is referred to as the (“Eligible Customer(s)”)
3. Benefits & Mechanics
3.1 The Eligible Customer(s) are required to present proof of employment at PETRONAS by
producing a staff identification card at CIMB Bank and CIMB Islamic Branches to be eligible for the
benefits.
3.2 The Eligible Customers(s) shall be entitled to the following PETRONAS Benefits Programme
upon meeting all the qualifying criteria(s) as stipulated in Clause (2).
CIMB Bank Berhad (197201001799 (13491-P)) CIMB Islamic Bank Berhad (20041032871 (617380-H))
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CIMB Bank Berhad (197201001799 (13491-P))
CIMB Islamic Bank Berhad (20041032871 (617380-H)) 17th Floor Menara CIMB No 1 Jalan Stesen Sentral 2 Kuala Lumpur Sentral 50470 Kuala Lumpur Malaysia
mentioned. The validity of the code will end on 31 Dec 2020,
11.59pm.
Eligible Customer(s) are required to purchase SOMPO Travel Plus
via CIMB Cards or CIMB Clicks to be eligible for this offer.
Eligible Customer(s) who purchases SOMPO Travel Plus during the Campaign Period will also be entitled RM10 OFF on Stamp Duty if the premium payment is made via CIMB Cards, or CIMB Clicks
This product is underwritten by Berjaya Sompo Insurance Berhad
under Registration No: 198001008821 (62605-U)
7. SOMPO Motor
Insurance
Effective 5th
March 2020-
31st December
2020
Eligible Customer(s) will receive complimentary One (1) year
coverage of Snatch Shield Plus with purchase of SOMPO Motor
Insurance on The Bank’s website with the Promotional Code of
“PETMSS”
Eligible Customer(s) must key in the relevant promo code
mentioned. The validity of the code will end on 31 Dec 2020,
11.59pm.
Eligible Customer(s) are required to make SOMPO Motor
Insurance premium payment via CIMB Cards or CIMB Clicks to be
eligible for this offer
The SOMPO Snatch Shield Plus will offer the following benefit:
Snatch Shield Plus - Personal Accident Benefit
Sum Insured Plan B
Accidental Death (due to snatch theft or attempted snatch theft)
RM25,000
Permanent Disablement (due to snatch theft or attempted snatch theft)
RM25,000
Snatch Theft (lump sum payment/one incident during policy period)
1,000
The Snatch Shield Plus policy will be awarded to Eligible
Customer(s) seven (7) working days via email from the day the
SOMPO Motor Insurance has been successfully purchased
Eligible Customer(s) who purchases SOMPO Motor during the Campaign Period will also be entitled Six (6) Months’ Installment Payment with 0% Interest / finance charges for SOMPO Motor Insurance, Applicable to CIMB Credit Card Payment mode with minimum gross premium* of RM 600. Eligible customer(s) must select the option at the payment stage before completing the transaction.
* Gross Premium is defined as Premium Amount after deduction of No Claim Discount (NCD) and addition of premium for Extra Coverage amount.
CIMB Bank Berhad (197201001799 (13491-P)) CIMB Islamic Bank Berhad (20041032871 (617380-H))
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CIMB Bank Berhad (197201001799 (13491-P))
CIMB Islamic Bank Berhad (20041032871 (617380-H)) 17th Floor Menara CIMB No 1 Jalan Stesen Sentral 2 Kuala Lumpur Sentral 50470 Kuala Lumpur Malaysia
By participating in this offer, the Eligible Customer(s) is deemed to have consented that their personal information (including but not limited to the information relating to their status as employee of PETRONAS) collected and held by The Bank may be held, used, and disclosed by The Bank to individuals or organizations related to or associated with The Bank, Berjaya SOMPO Insurance Berhad or any selected third party (within or outside of Malaysia, including reinsurance and claims investigation companies and industry associations/federations) for one or more of the following purposes: (i) to assess, process and/or issue the policy for SOMPO Snatch Shield Plus; (ii) to provide subsequent service(s) for SOMPO Snatch Shield Pluspolicy; (iii) for fulfilment purpose(s) of this Campaign; and/or (iv) for any other purpose(s) relating to this Campaign and/or the SOMPO Snatch ShieldPlus policy.
This product is underwritten by Berjaya Sompo Insurance Berhad
under Registration No: 198001008821 (62605-U)
8. Lazada
eVoucher for
purchase on
selected Sun
Life Malaysia
Assurance
Berhad /Sun
Life Malaysia
Takaful Berhad
Life Insurance
/ Family
Takaful
Effective 5th
March 2020-31st
December 2020
The Eligible Customer(s) will enjoy the Lazada eVoucher based
on the table below:
Reward Family Takaful Life Insurance
RM300
Lazada
eVoucher
• Sun Inspirasi
• Sun Ultimate
Coverage-i
(Regular
Contribution)
• Sun Signature
Life
• Sun Wealth
• Sun Prestige
Health
• Sun Income
Secure Max
RM20
Lazada
eVoucher
• SunLink
Istismar Plus
• Takaful Suria
Plus
• Takaful Mulia
• Sun EduSmart
• Sun
SaveAssured
• SunLink Max
Sun Life Malaysia Assurance Berhad (197499-U) an insurer
registered with Bank Negara Malaysia under the Financial Service
Act 2013 and Sun Life Malaysia Takaful Berhad (689263-M) a
Takaful Operator registered with Bank Negara Malaysia under the
Islamic Financial Services Act 2013 shall herein collectively be
referred to as (“Sun Life Malaysia”)
The Eligible Customer(s) is only entitled to receive the Gift(s) if the
CIMB Bank Berhad (197201001799 (13491-P)) CIMB Islamic Bank Berhad (20041032871 (617380-H))
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CIMB Bank Berhad (197201001799 (13491-P))
CIMB Islamic Bank Berhad (20041032871 (617380-H)) 17th Floor Menara CIMB No 1 Jalan Stesen Sentral 2 Kuala Lumpur Sentral 50470 Kuala Lumpur Malaysia
application for the Participating Product(s) are accepted and
issued by Sun Life Malaysia latest by 15th January 2021.
In the event the Eligible Customer(s) withdraws or cancels the
Participating Product(s) during the application, processing stage
or any other stages on or before the Free-Look Period, or should
the application of the Participating Product(s) be unsuccessful due
to underwriting issues, the Eligible Customer(s) shall not be
entitled to any of the Gift(s).
the “Free-Look Period” is defined as a period where the policy/certificate owner is given a Free-Look Period of fifteen (15) days from the policy/certificate delivery date to review the suitability of the newly participated plan. If the policy/certificate is surrendered within the period, the full premium/contribution less the medical examination expenses incurred, if any, will be refunded to the policy/certificate owner.
Fulfillment of the Gift(s) for the purchase of Sun Life Malaysia Assurance Berhad/Sun Life Malaysia Takaful Berhad articipating Product(s) set out in the Table B as stated in Clause 6 will be as per schedule below:
Policy / Certificate Issuance Date
Policy / Certificate must be in-force as at
Fulfillment Schedule
1st March 2020 – 31st March 2020
30th April 2020
Within 60 working days from 30th April 2020
1st April 2020 – 30th April 2020
31st May 2020
Within 60 working days from 31st May 2020
1st May 2020 – 31st May 2020
30th June 2020
Within 60 working days from 30th June 2020
1st June 2020 – 30th June 2020
31st July 2020
Within 60 working days from 31st July 2020
1st July 2020 – 31st July 2020
31st August 2020
Within 60 working days from 31st August 2020
1st August 2020 – 31st August 2020
30th September
2020
Within 60 working days from 30th September 2020
CIMB Bank Berhad (197201001799 (13491-P)) CIMB Islamic Bank Berhad (20041032871 (617380-H))
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CIMB Bank Berhad (197201001799 (13491-P))
CIMB Islamic Bank Berhad (20041032871 (617380-H)) 17th Floor Menara CIMB No 1 Jalan Stesen Sentral 2 Kuala Lumpur Sentral 50470 Kuala Lumpur Malaysia
CIMB Enrich World Elite Mastercard credit card during Campaign Period as a principal cardholder at CIMB Bank or CIMB Islamic Branch; AND
(b) the credit card must be successfully approved by The Bank by 4th January 2021 and the credit card must be activated within sixty (60) days from the Card Approval Date .“Card Approval Date” shall mean the date as stated in the card carrier that is sent together with the CIMB credit card to the Applicant(s)
The Annual Fee Rebate will be credited to the Eligible Participants’ CIMB Enrich World Mastercard OR CIMB Enrich World Elite Mastercard account (“CIMB Account”) within sixty (60) days from the date that the card is charged.
The Eligible Participant will receive notification of the Annual Fee Rebate, through the respective credit card statement that follows the date of the crediting of the Annual Fee Rebate.
Each Eligible Participant is entitled to receive Annual Rebate once for each card applied and a maximum of Ringgit Malaysia One Thousand Two Hundred and Eighty-Eight (RM1,288), throughout the Campaign Period, provided that the Eligible Participant(s) met the clause of 3.2 10(a) and 3.2 10(b)
3.3 The PETRONAS Benefit Programme is subject to the application of the terms and conditions of the relevant or respective Bank products or services, which are separate from the terms, and conditions herein. All product benefits allocated as part of the CIMB@Work Features, Benefits & Rewards must be read in conjunction with the terms and conditions governing the respective product or services.
3.4 The Bank reserves the right to revise, modify, suspend, cancel, terminate or withdraw the
CIMB@Work Features, Benefits & Rewards in whole or part, by giving the CIMB@Work Customer(s) prior notice of twenty one (21) calendar days. For the avoidance of doubt, any termination, cancellation, amendment, modification, revision, restriction or suspension of all or any of the CIMB@Work Features, Benefits & Rewards shall not entitle the CIMB@Work Customer and/or any person to any claim or compensation against The Bank for any losses or damages suffered or incurred by the CIMB@Work Customer and/or any person as a direct or indirect result of the act of termination, cancellation, amendment, modification, revision, restriction or suspension unless the same is due to the gross negligence or willful default of The Bank
3.5 The Bank may at any time and from time to time offer features, benefits and rewards on products
or services offered to CIMB@Work Customer(s). The full list of the features, benefits and rewards can be viewed at The Bank’s website at www.cimb.com.my
4 Bonus Points
4.1 All CIMB@Work Customers are eligible to redeem Bonus Points under the CIMB Member Rewards Programme, which can be accessed from The Bank’s website at www.cimb.com.my
4.2 To be eligible to earn Bonus Points, the CIMB@Work Customer must comply with the following:- a. has a valid POS Enabled Debit Card; and b. his/her entitlement to enjoy or use the CIMB@Work Features, Benefits & Rewards in accordance with the terms and conditions herein have not been terminated.
4.3 The CIMB@Work Customers shall be entitled to earn Bonus Points upon product sign-up and product usage in accordance with Section 3 of the Member Rewards Catalogue under the CIMB Member Rewards Programme, which can be accessed from The Bank’s website at www.cimb.com.my
5. Termination 5.1 The CIMB@Work Features, Benefits, & Rewards of a CIMB@Work Customer shall be deemed
terminated upon occurrence of any of the following event a. Discontinuation of PETRONAS monthly payroll crediting into the CIMB@Work Customer’s
Payroll Account for four (4) consecutive months; or b. Resignation, termination, or cessation of employment of the CIMB@Work Customer resulting
in the discontinuation of monthly payroll crediting as mentioned in Clause 5.1a; or c. Withdrawal by the CIMB@Work Customer’s employer in this case Petroliam National Berhad
from payroll crediting via BizChannel@CIMB, resulting in the discontinuation of monthly payroll crediting as mentioned in Clause 5.1a.
5.2 Notwithstanding Clause 5.1, The Bank reserves the right to suspend or terminate the CIMB@Work Customer’s PETRONAS Benefits Programme entitlement to enjoy or use the CIMB@Work Features, Benefits & Reward upon giving prior notice of twenty one (21) calendar days to the CIMB@Work Customer.
5.3 Upon termination mentioned in Clause 5.1 and 5.2, the CIMB@Work Customer shall immediately cease to enjoy or use all features, benefits and rewards offered under the CIMB@Work Features, Benefits & Rewards.
5.4 The Bank shall not, under any circumstances, be held liable for any loss or damage suffered or incurred by the CIMB@Work Customer or any other party, in respect of (i) the CIMB@Work Customer’s enjoyment and/or non-enjoyment and usage and/or non-usage of the CIMB@Work Features, Benefits & Rewards; (ii) The Bank’s action in terminating or suspending the CIMB@Work Customer’s entitlement to enjoy or use of the CIMB@Work Features, Benefits & Reward unless the same is caused by The Bank’s willful default or gross neglect.
6. Important Notices 6.1 The CIMB@Work Customer(s)’ enjoyment and usage of the CIMB@Work Features, Benefits &
Rewards shall be deemed as the CIMB@Work Customer’s agreement to the CIMB@Work Terms & Conditions and the CIMB@Work Customer(s) agree that the decision of The Bank in relation to every aspect of the CIMB@Work Features, Benefits & Rewards shall be final, binding and conclusive.
6.2 The CIMB@Work Customer(s) hereby confirm that the they have read, understood and agreed to be bound by the CIMB Group Privacy Notice (which is available at www.cimb.com.my) and the clauses herein, as may relate to the processing of the CIMB@Work Customer(s)’ personal information. For the avoidance of doubt, the CIMB@Work Customer(s) agree that the said Privacy Notice shall be deemed to be incorporated by reference into the Terms and Conditions herein.
6.3 The CIMB@Work Customer(s) agree that they shall not hold The Bank liable and/or responsible for any loss or damage which the they have incurred or may incur directly or indirectly arising out of or in connection with their enjoyment and usage of the CIMB@Work Features, Benefits & Rewards including but not limited to breakdown or malfunction of the computer, its terminal
CIMB Bank Berhad (197201001799 (13491-P)) CIMB Islamic Bank Berhad (20041032871 (617380-H))
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CIMB Bank Berhad (197201001799 (13491-P))
CIMB Islamic Bank Berhad (20041032871 (617380-H)) 17th Floor Menara CIMB No 1 Jalan Stesen Sentral 2 Kuala Lumpur Sentral 50470 Kuala Lumpur Malaysia
connection lines, data processing system or transmission line or any other equipment whether or not belonging to The Bank, attempted or actual acts of terrorism, outbreak of epidemics, war, riot, strike, lockout, industrial action, fire, flood, technical or system failures, any Act of God or any circumstances or event beyond The Bank’s reasonable contro
6.4 The Bank reserves the rights upon giving prior notice of twenty one (21) calendar days to vary
(whether by addition, deletion, modification, amendment or otherwise howsoever) (“the Amendment”) any of the CIMB@Work Terms & Conditions. Notification to CIMB@Work Customer(s) in respect of the Amendment shall be effected at The Bank‘s absolute discretion through any one of the following means of communication, namely, by ordinary mail to the CIMB@Work Customer(s) last known address or by posting a notice regarding the Amendment at each of The Bank’s branches or by effecting an advertisement regarding the Amendment in one newspaper of The Bank’s choice, or via The Bank’s website or in any other mode as The Bank’s deems fit and the Amendment shall be deemed as binding on the CIMB@Work Customer as from the date of notification of the Amendment or from such other date as may be specified by The Bank in the notification.
6.5 The CIMB@Work Terms and Conditions, as the same may be amended from time to time pursuant to Clause 6.4, shall prevail over any provisions or representations contained in any advertising or promotional materials pertaining to the CIMB@Work Features, Benefits & Rewards.
6.6 Time shall be of the essence but The Bank's failure in exercising or delay in exercising or enforcing its rights, powers, privileges or remedies against the CIMB@Work Customer shall not operate as a waiver thereof nor shall any partial exercise of any rights, powers, privileges or remedies prejudice or affect The Bank's rights to subsequently act strictly in accordance therewith.
6.7 The illegality, invalidity or unenforceability of any CIMB@Work Terms and Conditions shall not affect the legality, validity or enforceability of any other CIMB@Work Terms and Conditions herein.
6.8 CIMB@Work Terms and Conditions herein shall be subject to, governed by and construed in accordance with the laws of Malaysia and the rules, regulations and guidelines of Bank Negara Malaysia, the Association of Banks in Malaysia and other relevant bodies, in force from time to time. The CIMB@Work Customer agrees to submit to the exclusive jurisdiction of the Courts of Malaysia.
6.9 Notwithstanding anything herein, The Bank's rights and entitlement under this CIMB@Work Terms and Conditions shall continue to remain in force and effect and shall survive any termination or suspension of the CIMB@Work Features, Benefits & Rewards by The Bank.
6.10 The CIMB@Work Terms and Conditions herein shall continue to be valid and binding notwithstanding any merger, amalgamation, transfer or assignment of business, operations, assets or liabilities of The Bank or any change in The Bank or any company by which the business of The Bank may for the time being be carried on.
6.11 The CIMB@Work Terms and Conditions herein stated shall be in addition to and not in derogation of any specific arrangement with regards to the use or enjoyment of the
CIMB Bank Berhad (197201001799 (13491-P)) CIMB Islamic Bank Berhad (20041032871 (617380-H))
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CIMB Bank Berhad (197201001799 (13491-P))
CIMB Islamic Bank Berhad (20041032871 (617380-H)) 17th Floor Menara CIMB No 1 Jalan Stesen Sentral 2 Kuala Lumpur Sentral 50470 Kuala Lumpur Malaysia
CIMB@Work Features, Benefits & Rewards now or hereafter subsisting between The Bank and the CIMB@Work Customer or any terms and conditions as may be specified in any letter or notice given by The Bank to the CIMB@Work Customer from time to time.
6.12 The CIMB@Work Terms and Conditions herein shall be binding upon the heirs, personal representatives and successors-in-title of The Bank and the CIMB@Work Customer respectively and the rights and obligations of the CIMB@Work Customer herein cannot be assigned for any reasons whatsoever.
6.13 The CIMB@Work Terms and Conditions herein are in addition and subject to the agreement and/or rules and regulations governing the operation, services, benefits and privileges in relation to and /or arising under the account(s) of the CIMB@Work Customer maintained with The Bank. These Terms and Conditions are to be read in conjunction with the prevailing terms and conditions of the respective product(s) and service(s) offered by The Bank in addition to the Term and Conditions herein.
6.14 Unless otherwise specified herein to the contrary, all notices and communications by The Bank in relation to CIMB@Work Privileges & Rewards may be given by The Bank in any one of the following manners:- a. By A.R registered post to the CIMB@Work Customer’s last address in The Bank Islamic's
records; b. By ordinary post to the CIMB@Work Customer’s last address in The Bank 's records; c. By facsimile, e-mail or other forms of instantaneous communication to the CIMB@Work
Customer’s last known contact number, mobile number or e-mail address in The Bank 's records;
d. By display at The Bank 's premises, including those of its branches; e. By display on the screen upon access to The Bank’s web site(s) at www.cimb.com.my f. By any other manner as The Bank deems fit.
All notices and communications sent by The Bank to Customers, shall, unless otherwise specified herein or in the said notice or communication, be deemed to have been received and effective, as follows:-
a. If by A.R registered post; upon receipt of a duly signed A.R card; b. If by ordinary post, two (2) days after posting for peninsular Malaysia and five (5) days after
posting for Sabah & Sarawak and places outside of Malaysia; c. If by facsimile, e-mail or other instantaneous communication, when despatched; and d. If by display (whether at The Bank's premises or on The Bank’s website) upon such display
being made.
6.15 Where the context so admits, word importing the singular number shall include the plural number and vice-versa, words importing the masculine gender shall include the feminine and neuter genders and vice-versa.
6.16 In the event of any inconsistency, conflict, ambiguity or discrepancy between the English version or any other versions of the CIMB@Work Terms and Conditions herein, the English version shall prevail. Notwithstanding the aforementioned, where request is made by CIMB@Work Customer for the Bahasa Malaysia version of the CIMB@Work Terms and Conditions and it is noted and acknowledged by The Bank in its records that the Bahasa Malaysia version of the CIMB@Work Terms and Conditions shall govern the CIMB@Work Features, Benefits & Rewards, then the Bahasa Malaysia version of the CIMB@Work Terms and Conditions shall
CIMB Bank Berhad (197201001799 (13491-P)) CIMB Islamic Bank Berhad (20041032871 (617380-H))
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CIMB Bank Berhad (197201001799 (13491-P))
CIMB Islamic Bank Berhad (20041032871 (617380-H)) 17th Floor Menara CIMB No 1 Jalan Stesen Sentral 2 Kuala Lumpur Sentral 50470 Kuala Lumpur Malaysia
prevail. 6.17 In the event of any complaints relating to enrollment as a CIMB@Work Customer and/or any
other matters relating to the CIMB@Work Features, Benefits & Rewards, CIMB@Work Customer may contact The Bank's Customer Resolution Department bearing the following address, telephone, email and facsimile numbers (or bearing such other address, telephone, email and facsimile numbers which The Bank may change by notification to the CIMB@Work Customers):
Contact Number : +603-6204 7788 Email Address : [email protected] Address : Customer Resolution Unit (CRU) P.O Box 10338, GPO Kuala Lumpur, 50710 Kuala Lumpur
6.18 In the event there are any enquiries, please visit any of The Bank’s branches nationwide, or
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