Advancing Technology with Personal Commitment

IP Talk VoIP Solutions

January 7, 2009

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Voice over IP

Voice over IP (VoIP) technology enables an Enterprise to converge their data and voice to one circuit, allowing telephone calls to be made via a broadband connection versus a traditional TDM phone line.

What’s driving demand for VoIP? Network consolidation and simplification Usage expense reduction Capital expense reduction Improved scalability Unified dialing plans Service provider consolidation

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CIMCO IP Talk Platform

CIMCO has been providing IP Talk VoIP solutions since 2005 as a natural progression from TDM based services

CIMCO fully owns and manages a feature server with industry leading Broadsoft equipment

Distributed architecture includes physical server, data center and network redundancy– 18 fully redundant servers in two CIMCO data centers have

capacity for 50,000 subscribers. Added redundancy includes:

• Hardware• Drives• Chassis• Power • Network • Core Network• Session Border Controller (SBC)

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CIMCO Network

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CIMCO Network Details

Superior carrier grade network:– Lucent Compact Switch– Cisco core routing technology– Acme Packet Session Border Control– Broadsoft Feature Server

Redundant processors Redundant power with multiple power gridsCIMCO-managed fiber & SONET distribution throughout the metropolitan footprintDual voice and data routes throughout the network with multiple entrance facilitiesDual voice switching facilities and data centersT1 monitoring through to customer premise—24x7x365Redundancy provided by Tier 1 carriers

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The Basics of IP Talk…CIMCO’s VoIP Offerings

IP Talk Hosted – Fully managed data and voice service offering

with robust calling features and web-based management. Serves as replacement for traditional PBX and other phone equipment as well as Centrex service.

IP Talk Trunking– Provides analog or PRI connectivity and

network services that complement existing premise equipment such as PBX, IP PBX and Key Telephone systems. Dynamically allocated service delivery over integrated IP access networks utilizing existing PBX or phone equipment.

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CIMCO IP Talk Hosted

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What Drives Businesses to Consider IP Talk Hosted?

Legacy phone systems are complex to operateManagement burden of PBX and phone equipment strains already limited resourcesInefficient use of costly access linesIT resources are precious and limitedUsers miss out on benefit of advanced featuresCurrent access lines are costly and inefficiently utilized

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Benefits of IP Talk Hosted

End to End Solution

Delivers single system and network for voice, data

and videoManaged service allows you to focus on core

business and not the phone system

Cost Efficiencies Offers scalable, predictable monthly expenseProvides reduction in capital cost compared

to investment in new PBX or phone equipment

Reduces expenses due to free interoffice andlocal calling

Business Continuity

Carrier grade performance allows for improved scalability, survivability and redundancy

Enhanced productivity

Improved user accessibility with robust feature set and web portal

Ease of use and administration empowers employees and promotes productivity

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How IP Talk Hosted Works

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Key Components of IP Talk Hosted

Bandwidth Connection

Dynamically allocated broadband to support your solution

User Licenses Choice of user packages based on business needs

Local Site and/or Enterprise Administrator

Ability to manage solution by individual location or overall enterprise and make simple changes via web portal

Auto Attendant

Capacity to have auto answer/redirect based on variety of needs

Receptionist(optional)

Robust receptionist functionality is accessible via PC and/or phone (optional)

Queue(optional)

Basic queuing functionality and historical reporting

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Broadband Connection

Dynamic T1 allocation puts data and voice on one easy-to-manage circuit

Three different bandwidth packages include a CIMCO Access T1 with up to 4.5 Mb and a managed router. Additionally, you have a choice of a CIMCO managed firewall and switch.

Quality of Service (QoS) ensures freedom from network congestion, jitter and latency

Local and National footprint allows coverage for your business virtually anywhere

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IP Talk Hosted User Licensing

Three IP Talk Hosted user licenses provide functionality for multiple applications.

Basic License – Applications: Warehouse, Lunchroom, Lobby

Enhanced License – Applications: Office Worker, Professional Staff

Enhanced Plus Mobility License – Applications: Executives, Mobile Workers, Disaster

Recovery

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Basic License Features & Functionality

Long distance included (1,000 minutes) Basic Call Log (on phone) Directory (on phone) Speed dial from directory on phone Call Forwarding Always Call Forwarding Busy Call Forwarding No Answer Call Forwarding Not Reachable Call Return Call Transfer Call Waiting Last Number Redial Three-Way Call Caller ID with Name and Number

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Enhanced License Features & Functionality

Alternate numbers Anonymous Call

Rejection Automatic Hold/Retrieve Automatic Callback Do Not Disturb Speed Dial 100 Automatic Hold/Retrieve Busy Lamp Field Call Forwarding Selective Call Notify Directed Call Pickup

Multi-Way Call (maximum 6 parties, including originator)

Priority Alert Privacy Push to Talk (intercom) –

on Polycom phone Selective Call Acceptance Selective Call Rejection Shared Call Appearance

(10) Voice messaging

Voicemail to Email wav (30 min)

Message waiting indicator Voicemail notification via

email

Includes All Basic License Features plus…

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Enhanced Plus Mobility License Features & Functionality

Voice Portal Calling CIMCO Navigator Toolbar Personal Mobility

CIMCO Anywhere Call Forwarding (Always, Busy, No Answer,

Not Reachable) CommPilot Call Manager CommPilot Express Multiple Call Arrangement Outlook Integration Remote Office Diversion Inhibitor Sequential Ring (Find Me/Follow Me) Shared Call Appearance (5) Simultaneous Ring Personal

Includes All Basic and Enhanced License Features plus…

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IP Talk Hosted Local Site Administrator License

The Local Site Administrator is the individual appointed as the sole manager of the IP Talk Hosted solution at each site. All users at the site go to the Local Site Administrator for assistance.

Local Site Administrator functionality (One login per site):Incoming Calling Plan Outgoing Calling PlanEnhanced Outgoing

Calling PlanSeries CompletionChange greetings on Auto AttendantChange music on hold/messageChange scheduling (holiday, time of day)Create group-wide or enterprise

hunt groups

Password reset Change phone

numbers Authorization

Codes

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IP Talk Hosted Enterprise Administrator License

The Enterprise Administrator is the one individual at your organization who has sole authority to make system wide changes and requests. This individual oversees the whole IP Talk Hosted solution including all users and local site administrators.

Enterprise Administrator functionality includes all Local Site Administrator functionality plus:Assign numbers to GroupsAssign services to GroupsManage inter-Group dialing plans

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IP Talk Hosted Auto Attendant

Auto Attendant allows businesses to answer/redirect calls automatically without personal intervention. One Auto Attendant license is provided per location at no charge.

Auto Attendant functionality:Dial by NameDial by ExtensionTime of Day

Additional Auto Attendant licenses may be purchased for an additional fee.

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IP Talk Hosted Receptionist

Fully support the live receptionist/operator with an optional receptionist package. This option is available at an additional charge and includes an enhanced license. Access is via PC and phone with a Sidecart extension panel.

Receptionist functionality (one license per login):Switchboard panelContact Directory panelControl panel (Executes call actions)

The receptionist package can also fully integrate with the Auto Attendant for complete coverage.

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IP Talk Hosted Queue

While hunt groups are available, sometimes the call flow and call management functionality can be limiting. The Queue provides the next level of ACD functionality and call queuing. This option is available at an additional monthly charge.

Queue functionality: Ability to route and

hold calls48 hour history of

basic call statisticsDaily email report

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CIMCO IP Talk Hosted PhonesCIMCO IP Talk offerings utilize Polycom phones which feature:

Best speakerphone quality in the marketHigh definition (HD) voice on phonesSmarter infrastructure—in the unlikely event the network or server has issues, the call will stay up because the phone does not require rebootingPhones can run on Power over Ethernet (PoE) or Power Cubes10/100 or 10/100/1000 network connection (depending on phone model)Common interface across all phones

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CIMCO IP Talk Hosted Phones

Polycom® SoundPoint® IP 330 and 320– Excellent sound quality and an enterprise-

grade feature set– Two-line entry-level phones – Superb sound quality and full-duplex

speakerphone performance with Clarity by Polycom™ acoustic technology

– Easy to configure and use – Integrated Power over Ethernet (PoE)

support Features and Benefits

– Full-duplex IEEE 1329 Type 1-compliant speakerphone with Clarity by Polycom™ acoustic technology

– 102 x 33-pixel graphical LCD – Integrated 802.3af PoE support – Two-port 10/100 Ethernet –switch –

SoundPoint IP 330 (Single 10/100 Ethernet port - SoundPoint IP 320)

– Small footprint

Application: Warehouse, Lobby, Lunchroom

Polycom® SoundPoint® IP 450– Mid-Range desktop phone with Polycom HD

Voice and high-resolution, backlit display– High-resolution backlit LCD with support of

multiple languages and Asian characters – Fully enabled to run the Polycom

Productivity Suite – Three lines for a moderate volume of calls

Features and Benefits– Polycom HD Voice™ technology, including

support of G.722 wideband codec, Acoustic Clarity Technology 2, and systems design optimized for Polycom HD Voice

– Advanced functionality, including shared lines, busy lamp field, presence, and XHTML Microbrowser

– Backlit 256 x 116-pixel multi-layer, grayscale graphical LCD

– Integrated IEEE 802.3af Power over Ethernet (PoE) support (Class 2)

– Two port 10/100 Ethernet Switch – Dedicated RJ-9 headset port

Application: Cube, Call Center

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CIMCO IP Talk Hosted Phones

Polycom® SoundPoint ® IP 550– Cutting-edge SIP feature set meets Polycom®

HD Voice™ technology– Four-line manager’s phone – Cutting-edge SIP features – Backlit, easy-to-read LCD with support of

Asian characters Features and Benefits

– Polycom HDTM Voice technology, including support of G.722 wideband codec, Acoustic Clarity Technology 2, and systems design optimized for Polycom HD VoiceTM technology

– Advanced functionality, including shared lines, busy lamp field, presence, and XHTML application

– Backlit 320 x 160-pixel grayscale graphical LCD

– Integrated IEEE 802.3af Power over Ethernet (PoE) support

Application: Professional Staff

Polycom ® SoundPoint® IP 560– A future-proof phone that combines

Gigabyte Ethernet (GigE) support and the Polycom HD Voice™ technology experience

– Four lines – Cutting-edge SIP features – Engineered to make installation and

upgrades simpleFeatures and Benefits

– Supports seamless migration to GigE-based network infrastructure, today or tomorrow

– Allows for fast data and application transmission between the network and user’s computer

– Delivers unrivaled, lifelike audio experience, powered by Polycom HD VoiceTM

– XHTML micro-browser for Web application – Shared call/bridged line appearance – Busy lamp field – Presence and buddy list

Application: Professional Staff

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CIMCO IP Talk Hosted Phones

Polycom® SoundPoint® IP 650– High-performance IP phone with Polycom HD

Voice™ technology– Six-line executive phone – Cutting-edge features and applications – Expandable to support three Polycom

SoundPoint IP Expansion Modules Features and Benefits

– Six lines (stand alone) / 12 lines (with the SoundPoint IP Expansion Module)

– Polycom HD VoiceTM technology, including support of G.722 wideband codec, Acoustic Clarity Technology 2, and systems design optimized for Polycom HD VoiceTM technology

– Advanced functionality, including shared lines, busy lamp field, presence, and XHTML applications

– Backlit 320 x 160-pixel grayscale graphical LCD – Integrated IEEE 802.3af Power over Ethernet

(PoE) support – USB port for future applications

Application: Executive, Receptionist

Polycom® SoundPoint® IP 670– Color display delivers rich voice, visual,

and applications for easier viewing and navigation

– Revolutionary voice quality with Polycom HD VoiceTM technology

– Integrated Gigabit Ethernet (GigE) switch to enable bandwidth-intensive applications

– Six lines in stand-alone mode and 34 lines with three Polycom SoundPoint IP Color Expansion Modules

– Built-in USB port to support applications, such as Local Call Recording from the Polycom Productivity Suite

Features and Benefits– Backlit 320 x 160 pixel color display

delivers a rich visual experience – Unparalleled voice quality and clarity

that make every call efficient and productive

– Integrated GigE support that future-proofs your network infrastructure investment

Application: Executive, Receptionist

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CIMCO IP Talk Hosted Phones

Polycom® Sidecart

Sidecart is the receptionist addition to a Polycom® 650 or 670 phone that allows a receptionist to easily and efficiently route calls to other users.

Sidecart simply slides onto the side of the 650/670 and will automatically be configured.

Additional lines can be managed simply by sliding another Sidecart onto the end.

Up to 3 Sidecarts can be used to manage up to 48 lines

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CIMCO IP Talk Hosted Phones

Polycom® SoundStation® IP 6000– Next-generation IP conference phone designed for small to

midsize rooms– Polycom HD VoiceTM technology for outstanding clarity – Acoustic Clarity Technology for seamless voice conferencing – Integrated Power over Ethernet (PoE) – Breakthrough price/performance

Features and Benefits– Polycom HD Voice for high-fidelity calls at up to 14 kHz -

conference calls that sound as natural as being there – Polycom's patented Acoustic Clarity Technology - delivering the

best conference phone experience with no compromises – 12-foot microphone pickup - 20% greater than previous

generations of IP conference phones – Strong, robust software - leveraging the most advanced endpoint

software in the industry, with advanced call handling, security, and provisioning features

– Robust interoperability - compatible with a broad array of call platforms to maximize voice quality and feature availability while simplifying management and administration

– High-resolution display - enables robust call information and multi-language support

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CIMCO Navigator Portal

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CIMCO Navigator PortalCIMCO Navigator, our robust web-based portal, is available to end usersNavigator provides access to all of the features and functionality that users require to simply and efficiently use their IP phones. Features do vary by license.

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CIMCO Navigator Portal

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CIMCO Navigator Portal

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CIMCO Navigator ToolbarAvailable with Enhanced Plus Mobility License

The CIMCO Navigator Toolbar is the distinctive component of the Enhanced Plus Mobility License and allows users the flexibility to easily manage their enhanced calling features via phone, blackberry, or other mobile device. Features include:

CIMCO Anywhere Call Forwarding (Always, Busy, No Answer, Not

Reachable) CommPilot Call Manager CommPilot Express Multiple Call Arrangement Outlook Integration Remote Office Diversion Inhibitor Sequential Ring (Find Me Follow Me) Shared Call Appearance (5) Simultaneous Ring Personal

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CIMCO Administrator Portal

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Thank You!

We Look Forward to Working With You.