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Application Modernization: la modernizzazione applicativa a supporto della trasformazione dei processi

Application Modernization a supporto delle soluzioni Smart Work in ambito applicativo

PROCESS: BPMAutomated, dynamic, optimized

PEOPLE: CollaborationConnected, natural, real-time

PORTFOLIO: Application ModernizationBusiness aligned, service-based

Il ruolo chiave della modernizzazione applicativa a s upporto del BPM

…Legacy Application da vincolo ad asset distintivo in ottica BPM

Legacy Modernization

ERP Implementation

Process Improvement/Certification

Application Quality Initiatives

Shared Services Development

Consolidation of ESPs

Creation of PMO

ASP/SaaS Adoption

Portfolio Rationalization

Others

None of the Above

User Priorities for Application Initiatives for the Next Two Years

2.0%

2.0%

25.7%

30.0%

31.2%

35.3%

38.5%

40.2%

45.2%

47.5%

50.4%Legacy Modernization

ERP Implementation

Process Improvement/Certification

Application Quality Initiatives

Shared Services Development

Consolidation of ESPs

Creation of PMO

ASP/SaaS Adoption

Portfolio Rationalization

Others

None of the Above

User Priorities for Application Initiatives for the Next Two Years

2.0%

2.0%

25.7%

30.0%

31.2%

35.3%

38.5%

40.2%

45.2%

47.5%

50.4%

2.0%

2.0%

25.7%

30.0%

31.2%

35.3%

38.5%

40.2%

45.2%

47.5%

50.4%

Top Application Initiatives

Top Business Initiatives

“Business Process Improvement” ranked #1 da Gartner tra le Top Business Initiatives

Il portafoglio applicativo e le architetture esistenti sono adeguate a supportare la trasformazione dei processi di business in ottica Smart Work?

Le issues indirizzate dalla modernizzazione applicati va e i risultati attesi

Velocità nella trasformazione della portafoglio applicativo per rispondere alla dinamicità di mercato

Business ArchitectureLimitata capacità di allineamentodinamico del portafoglio applicativo al variare dei modelli di business

Adattabilità delle applicazioni ed automazione dei processi per recupero efficianza operativa

Business ProcessesBusiness rules/logic incorporatenelle singole applicazioni e difficili da modificare o automatizzare

Flessibilità delle architetture e facilità di integrazione tra piattaforme tecnologiche

Application ArchitectureArchitetture non standardizzate con elevata complessitàinterfacce punto a punto

Application PortfolioRiuso e coreografia dei “servizi”comuni a supporto della trasformazione dei processi

Limitato riuso di “servizi”applicativi e conoscenza applicativa difficilmente trasferibile

Issue ricorrenti Risultati attesi

L’approccio IBM di Application Modernization è compost o da fasi progressive di trasformazione applicativa a supporto de l BPM

Business ProcessesBusiness Architecture

Application Portfolio Application Architecture

Legacy Asset Analysis

Application Portfolio Analysis

Process/Information Modelling

Component Business Model

Application Renovation

Service Model Definition

SOA Governance

SOA Architecture Implementation

Le fasi “top-down” di componentizzazione dei process i e d’identificazione dei “servizi” target in logica BPM

Deliverables• Business Architecture

Decomposition

• Target Operating Model

IBM Accelerators• Industry Framework

• CBM - Component Business Model

Bus

iness Dev

elop

men

t

Finance & Risk M

anagement

BusinessInfrastructure

Production

Interaction

OperationalServices

CustomerSales & Servicing

Planning

CustomerSales & Servicing

Oversight

EmployeePayroll & Tax

EmployeeBenefits

Administration

WorkforceTraining &

Development

EmployeeAssessments(Recruitment)

Employee Status& ReferenceInformation

EmployeeTravel &Expenses

Human ResourcesOversight

Human ResourcesPolicies &Planning

Employee Assignment & Usage analysis

Worker Qualification& Certification

Al liancesPlanning &Analysis

Al liancesOversight

Al liancesAdministration

Business Unit Planning

Business UnitAdministration

Business UnitOversight

Business Strategy& Enterprise Planning & Analysis

General Ledger(Financial Statements)

CorporateLegal

Services

Business SystemsPlanning

Business SystemsOversight

Business &Systems

Architecture

SystemsOperations

KnowledgeExchange

Systems Development and

Deployment

Production Assurance(Help Desk)

Business Policies &Procedures

IntellectualProperty

Maintenance

Audit &Legal

Compliance

Business DevelopmentPolicies & P lanning

Segment Planning& Analysis

Market &CompetitorAnalysis

MarketResearch

Business DevelopmentOversight

Market ResearchManagement& Oversight

ProductDeploymentOversight

ProductPortfolio P lanning

Product Development

Product DesignOversight

ProductBundling

ProductDeployment

Fund/Market Asset Planning& Development

Fund & Debt/EquityInstrumentOversight

CustomerPortfolio P lanning

AcquisitionPlanning

(Adv/Ext/Int)

CampaignOversight

(Adv/Ext/Int)

CustomerBehaviorModel ing

AdvertisingExecution

External CampaignExecution

CustomerReferenceInformation

CustomerPortfolioOversight

Corporate RelationsPolicies &Planning

CorporateRelationshipManagement

CorporateRelationship

Administration

Corporate& Institutional

Communications

StakeholderInvestmentRelations

External (Investor) Relations

Internal CampaignExecution

SalesSupport

Administration

Product/SalesInventoryDistribution

CustomerReviews, Surveys

& Research

Training &Awareness

Faci litiesMaintenance& Operations

Fixed AssetRegister

Faci lityAdministration

Faci lities &ProcurementPolicies & Planning

Procurement

Facil ities &ProcurementOversight

CustomerAgreements

CustomerContact/Event

History

CustomerCredit RatingExecution

Case & ExceptionHandling

Agreement &RelationshipOversight

CustomerTransaction Consolidator

Entitlement& Sales

CustomerRelationshipManagement

BrokeredProductSales

Underwriting

CorrespondentBank

Administration

CorrespondentPlanning &Oversight

Branch

Non-cashInventory

Administration

Channel Operations

NetworkOversight

OperationalServicesOversight

Fai lsHandling

Operations Planning

CounterpartyAdministration

MarketData/FeedOperation

Market AssetMaintenance(Corporate Events)

Reference andDirectory DataMaintenance

MarketInformationMaintenance

External Data (IP) Planning &Assessment

Information Provider

Oversight & Administration

Agency / BrokerCommissions Administration

Agency &Broker

Oversight

ProductionPlanning &Analysis

ProductionOversight

Correspondence(incl. statements)

DocumentManagement& Archive

Wire Room

Financial Operations

(A/C Receivable)

CollateralAdministration

Collections& Recovery

Credit/MarginPol icy & Planning

Credit/MarginOversight

Market RegulatoryRelations

Administration

EnterprisePortfolioTracking

Cash Flow/Maturity LadderMaintenance

AssetSecuritization

EnterprisePortfolioOversight

EnterprisePortfolio Planning

MarketRisk & Scoring

Models

EnterprisePortfolio

Management

Treasury Operations

OperationalR isk

Management

RegulatoryCompl iance

GuidelineCompliance

Market Information(switch) Operation

Trader/BookOversight

MarketTrading

MarketExecution

ProgramTrading

AutomatedTeller

Customer ContactRouting

CustomerStatus

Customer ContactHandler

Call Center(VRU)

CustomerCounter/Teller

Self ServiceWeb

Market Asset/TrustCustodial Services

Clearing andSettlement

ShareholderServices

Fraud/AMLDetection & Resolution

CustomerAccounting Oversight

AccountReconciliation

RewardsAdministration

Market AssetValuation & Pricing(Mark to Market)

Position/BalanceManagement

ConsumerAccounting

CorporateAccounting

Cash & CurrencyHandl ing

InvestmentFinanceServices

ConsumerCredit FacilityManagement

EntitlementProcessing

Payments (InclFee & Bil ling)

TaxationAdministrative

Services

DepositoryReceipts

Stock Lending& Repos

Market Making

Funds/Market Asset

Administration

Unit Trust

Mutual Fund

Hedge Fund

InvestmentPortfolio

Management

InvestmentPortfol io

Administration

InvestmentPortfolioPlanning

Portfol ioPerformanceAnalysis

ConsumerBanking

TrustServices

ConsumerLending

Authorizations(cards)

eTradingPortfolioServices

CardsFul fil lment

Lock-boxOperations

ConsumerProcessingOversight

BrokeredConsumer Product

Coordination

CheckProcessing

Funds Transfer& Remittance

Services

FinancialCapture (Cards)

MerchantRelations &Operations

RealEstate

MerchandiseFinancing

CorporateProcessingOversight

SyndicateMaintenance

& Administration

CorporateM&A & Advisory

Services

TradeFinance Services

InternationalTradeServices

CorporateLending

Bank Guarantees

CashManagement

Services

Prime BrokerageServices(Buy Side)

InstrumentIssuance

Debt/Equity

IPOPrivatePlacement

Financial MarketAnalysis

Financial MarketAnalysisOversight

QuantitativeAnalysisServices

Market Order& ServicesOversight

TradeConfirmation& Allocation

OrderManagement

Investment/Trading

Policies & Planning

Debt

EquitiesFX/MM

Derivatives &Off-Balance

sheet

Commodities

Business UnitTax

Administration

FinancialPlanning

Finance & R iskManagementPlanning

Finance & R iskManagementOversight

Business UnitFinancial

Administration

Financial Control& ReportingOversight

Business UnitAccounting

Business UnitFinancialOperations

Information Dissemination

e-channel

Product Performance Oversight

Account Services Planning

Direct Control Execute Instantiated Components

Components responsible for providing strategy, planning & direction

Components responsible for monitoring and exercising control over execute components

Components that execute to produce outcome of business services

Execute components that behave similarly in different instantiation

Bus

iness Dev

elop

men

t

Finance & Risk M

anagement

BusinessInfrastructure

Production

Interaction

OperationalServices

CustomerSales & Servicing

Planning

CustomerSales & Servicing

Oversight

EmployeePayroll & Tax

EmployeeBenefits

Administration

WorkforceTraining &

Development

EmployeeAssessments(Recruitment)

Employee Status& ReferenceInformation

EmployeeTravel &Expenses

Human ResourcesOversight

Human ResourcesPolicies &Planning

Employee Assignment & Usage analysis

Worker Qualification& Certification

Al liancesPlanning &Analysis

Al liancesOversight

Al liancesAdministration

Business Unit Planning

Business UnitAdministration

Business UnitOversight

Business Strategy& Enterprise Planning & Analysis

General Ledger(Financial Statements)

CorporateLegal

Services

Business SystemsPlanning

Business SystemsOversight

Business &Systems

Architecture

SystemsOperations

KnowledgeExchange

Systems Development and

Deployment

Production Assurance(Help Desk)

Business Policies &Procedures

IntellectualProperty

Maintenance

Audit &Legal

Compliance

Business DevelopmentPolicies & P lanning

Segment Planning& Analysis

Market &CompetitorAnalysis

MarketResearch

Business DevelopmentOversight

Market ResearchManagement& Oversight

ProductDeploymentOversight

ProductPortfolio P lanning

Product Development

Product DesignOversight

ProductBundling

ProductDeployment

Fund/Market Asset Planning& Development

Fund & Debt/EquityInstrumentOversight

CustomerPortfolio P lanning

AcquisitionPlanning

(Adv/Ext/Int)

CampaignOversight

(Adv/Ext/Int)

CustomerBehaviorModel ing

AdvertisingExecution

External CampaignExecution

CustomerReferenceInformation

CustomerPortfolioOversight

Corporate RelationsPolicies &Planning

CorporateRelationshipManagement

CorporateRelationship

Administration

Corporate& Institutional

Communications

StakeholderInvestmentRelations

External (Investor) Relations

Internal CampaignExecution

SalesSupport

Administration

Product/SalesInventoryDistribution

CustomerReviews, Surveys

& Research

Training &Awareness

Faci litiesMaintenance& Operations

Fixed AssetRegister

Faci lityAdministration

Faci lities &ProcurementPolicies & Planning

Procurement

Facil ities &ProcurementOversight

CustomerAgreements

CustomerContact/Event

History

CustomerCredit RatingExecution

Case & ExceptionHandling

Agreement &RelationshipOversight

CustomerTransaction Consolidator

Entitlement& Sales

CustomerRelationshipManagement

BrokeredProductSales

Underwriting

CorrespondentBank

Administration

CorrespondentPlanning &Oversight

Branch

Non-cashInventory

Administration

Channel Operations

NetworkOversight

OperationalServicesOversight

Fai lsHandling

Operations Planning

CounterpartyAdministration

MarketData/FeedOperation

Market AssetMaintenance(Corporate Events)

Reference andDirectory DataMaintenance

MarketInformationMaintenance

External Data (IP) Planning &Assessment

Information Provider

Oversight & Administration

Agency / BrokerCommissions Administration

Agency &Broker

Oversight

ProductionPlanning &Analysis

ProductionOversight

Correspondence(incl. statements)

DocumentManagement& Archive

Wire Room

Financial Operations

(A/C Receivable)

CollateralAdministration

Collections& Recovery

Credit/MarginPol icy & Planning

Credit/MarginOversight

Market RegulatoryRelations

Administration

EnterprisePortfolioTracking

Cash Flow/Maturity LadderMaintenance

AssetSecuritization

EnterprisePortfolioOversight

EnterprisePortfolio Planning

MarketRisk & Scoring

Models

EnterprisePortfolio

Management

Treasury Operations

OperationalR isk

Management

RegulatoryCompl iance

GuidelineCompliance

Market Information(switch) Operation

Trader/BookOversight

MarketTrading

MarketExecution

ProgramTrading

AutomatedTeller

Customer ContactRouting

CustomerStatus

Customer ContactHandler

Call Center(VRU)

CustomerCounter/Teller

Self ServiceWeb

Market Asset/TrustCustodial Services

Clearing andSettlement

ShareholderServices

Fraud/AMLDetection & Resolution

CustomerAccounting Oversight

AccountReconciliation

RewardsAdministration

Market AssetValuation & Pricing(Mark to Market)

Position/BalanceManagement

ConsumerAccounting

CorporateAccounting

Cash & CurrencyHandl ing

InvestmentFinanceServices

ConsumerCredit FacilityManagement

EntitlementProcessing

Payments (InclFee & Bil ling)

TaxationAdministrative

Services

DepositoryReceipts

Stock Lending& Repos

Market Making

Funds/Market Asset

Administration

Unit Trust

Mutual Fund

Hedge Fund

InvestmentPortfolio

Management

InvestmentPortfol io

Administration

InvestmentPortfolioPlanning

Portfol ioPerformanceAnalysis

ConsumerBanking

TrustServices

ConsumerLending

Authorizations(cards)

eTradingPortfolioServices

CardsFul fil lment

Lock-boxOperations

ConsumerProcessingOversight

BrokeredConsumer Product

Coordination

CheckProcessing

Funds Transfer& Remittance

Services

FinancialCapture (Cards)

MerchantRelations &Operations

RealEstate

MerchandiseFinancing

CorporateProcessingOversight

SyndicateMaintenance

& Administration

CorporateM&A & Advisory

Services

TradeFinance Services

InternationalTradeServices

CorporateLending

Bank Guarantees

CashManagement

Services

Prime BrokerageServices(Buy Side)

InstrumentIssuance

Debt/Equity

IPOPrivatePlacement

Financial MarketAnalysis

Financial MarketAnalysisOversight

QuantitativeAnalysisServices

Market Order& ServicesOversight

TradeConfirmation& Allocation

OrderManagement

Investment/Trading

Policies & Planning

Debt

EquitiesFX/MM

Derivatives &Off-Balance

sheet

Commodities

Business UnitTax

Administration

FinancialPlanning

Finance & R iskManagementPlanning

Finance & R iskManagementOversight

Business UnitFinancial

Administration

Financial Control& ReportingOversight

Business UnitAccounting

Business UnitFinancialOperations

Information Dissemination

e-channel

Product Performance Oversight

Account Services Planning

Direct Control Execute Instantiated Components

Components responsible for providing strategy, planning & direction

Components responsible for monitoring and exercising control over execute components

Components that execute to produce outcome of business services

Execute components that behave similarly in different instantiation

Business Analyst

Solution Architect

Data Modeler

Process Modeler

Project Manager

Information Framework (IFW)

Data Models Process Models Services Models

Model Repository

Process/Information Modeling

Component Business Modeling

Service Model Definition

Deliverables• Process Models

• Data Models

• Information Flows

IBM Accelerators• IFW - Information Framework

Workbench

• Websphere Business Modeler

Deliverables• Service Model

• Selected Services List

IBM Accelerators• WebSphere Service Registry

& Repository

• WebSphere Integration Developer

Le fasi “bottom-up” di mappatura del portafoglio appli cativo e d’implementazione dei “servizi” oggetto di trasformazi one

Deliverables• Application Mapping to

business components

• Application Analysis Report

• Application Renovation Scenarios

Elementi differenzianti• “Application Portfolio

Assessment” Method

• “Business Application Modernization” ROI Tool

Deliverables• Inventory and Software Quality

reports

• Application Component Map

• Candidate Service List

Elementi differenzianti• “Service Oriented Modeling &

Architecture” Method

• Rational Asset Analyzer

• Other Application Mining Tools

Deliverables• Business Rules Report

• Extracted Business Rules

• Services Coreography

Elementi differenzianti• “Legacy to SOA” Method

• Rational Application Developer

• Websphere ILOG

• WebSphere Process Server

• WebSphere Lombardi

Legacy Asset Analysis

Application Portfolio Analysis

Application Renovation

Renovate

Restructure

Data Collection and Verification

Data Analysis

OpportunityIdentification

Planning and

Discovery

PrioritizedRecommendations

Application Portfolio Assessment

Client’s– Current Application Portfolio – Business & IT Strategy – Technical Architecture & Standards– Current & Target Enterprise Architecture

Rationalize

Reprioritize

Relocate

inpu

ts

2

PortfolioManagement & Transformation

Framework for Management & Governance

Business Business

Logic Logic

ServiceService

UI

IP

Data AccessI/O I/O

RoutinesRoutines

DatabaseDatabase

Web Services

Interfaces

UIControlData

App Mngt.App Mngt.

ServiceService

Rich ClientRich Client

UI ServicesUI Services

Workflow Business Rules

La fasi d’implementazione dell’architettura target e d i governance a regime dei “servizi” / processi automatizzati in ottica BPM

SOA Governance / Run Time

SOA Architecture Implementation

Deliverables• SOA Target Architecture

• SOA Implementation Patterns

Elementi differenzianti• “Service Oriented Modeling &

Architecture” Method

• SOA Reference Architecture

• WebSphere Enterprise Service Bus

Deliverables• SOA Governance Model

• KPI Measurement System

Elementi differenzianti• “SOA Governance

Management” Method

• Metrics Measurement Framework (MMF)

• WebSphere Business Monitor

CRM System

Workflows & Decision MakingCustomer Access

Bank Staff

Case

Managem

ent

Other

Cam

paign M

anagement

Channel Integration Business

Perform

ance A

nalysis &

Reporting

Audit &

R

egulatory C

ompliance

Custom

er C

are

Banking Integration Platform

OLAP

Data Marts

Business Process ManagementBusiness Rules Management

MediatonMash up

ETL...

Ext Networks

Customer Insight

Ext Events

Service Management

Email MobileBranchWebATM Call Center

AcctOpening.

AcctAccess.

AcctMgmt. Other.

Security Control,

Enforcement

Continuous Availability

Management

Config, Change & Release

Management

Trusted Identity Management

SecureApplication

Development

Problem & Incident

Management

Core SystemsD

eposits

Cred

it Card

s

Loans

Oth

er

Operational Data� Portfolios, etc

Unstructured Data�Customer comm.

Master Data� Customers, etc.

Fee & Charges

Interest AccrualsPricing Optimization

Analytics & Control Systems

Planning &Control

Risk Mgt Accounting

Other

Audit

ProcurementB2B

Regulatory.

HR

InformationWarehouse

E

urosig

GES

Enterprise Service Bus

CRM System

Workflows & Decision MakingCustomer Access

Bank Staff

Case

Managem

ent

Other

Cam

paign M

anagement

Channel Integration Business

Perform

ance A

nalysis &

Reporting

Audit &

R

egulatory C

ompliance

Custom

er C

are

Banking Integration Platform

OLAP

Data Marts

Business Process ManagementBusiness Rules Management

MediatonMash up

ETL...

Ext Networks

Customer Insight

Ext Events

Service Management

Email MobileBranchWebATM Call Center

AcctOpening.

AcctAccess.

AcctMgmt. Other.

Security Control,

Enforcement

Continuous Availability

Management

Config, Change & Release

Management

Trusted Identity Management

SecureApplication

Development

Problem & Incident

Management

Core SystemsD

eposits

Cred

it Card

s

Loans

Oth

er

Operational Data� Portfolios, etc

Unstructured Data�Customer comm.

Master Data� Customers, etc.

Fee & Charges

Interest AccrualsPricing Optimization

Analytics & Control Systems

Planning &Control

Risk Mgt Accounting

Other

Audit

ProcurementB2B

Regulatory.

HR

InformationWarehouse

E

urosig

GES

Enterprise Service Bus

Esperienza di Application Modernization in ambito ins urance

Obiettivi del progetto� Automatizzare il processo di gestione degli

atti di citazioni giudiziaria

� Ridefinire gli strumenti di controllo del

contenzioso giudiziario, incrementando

l’efficienza e l’efficacia attraverso l’automazione

� Adottare nuova architettura applicativa (basata

su BPM) per abilitare una nuova piattaforma di

gestione dei sinistri

Benefici Ottenuti :� Capacità di monitorare il workflow del

processo di contenzioso giudiziario

� Riduzione costi derivanti da casi di gestione in contumacia

� Controllo dei dati finanziari in termini di valore delle riserve e di costi dei fiduciari

Modalità di realizzazioneAttuazione di un progetto di Application Modernization,

articolato sulle seguenti attività:

� Identificazione dei “servizi” di business da

realizzare ed analisi componenti applicative

� Sviluppo dei “servizi” (web services) su

architettura SOA a partire dal codice legacy

� Coreografia dei “servizi” e automazione/

monitoraggio del processo tramite suite

WebSphere

Esperienza di Application Modernization in ambito ban king

Obiettivi del progetto� Automatizzare il processo di caricamento

casse automatiche / rendicontazione tra

gestione back-office e filiali

� Ridurre il lead time dalla disponibilità della

richiesta in filiale all’effettuazione

dell’operazione nei sistemi della Banca

� Aumentare la produttività sul processo per

fronteggiare aumento dei volumi

Benefici Ottenuti� Riduzione significativa dei tempi di

caricamento casse

� Integrazione con Service Provider esterni

� Aumento del livello di disponibilità del servizio per l’utente finale

Modalità di realizzazioneAttuazione di un progetto di Application Modernization,

articolato sulle seguenti attività:

� Realizzazione “servizi” di sottomissione

automatica al Service Provider delle richieste di

caricamento ATM

� Automazione verifiche su rendicontazione e

contabilizzazione

� Sviluppo di un cruscotto integrato di misurazione

e controllo del processo per verifica stato degli

ATM (guasti o da caricare)

Esperienza di Application Modernization in ambito reta il

Obiettivi del progetto� Rendere più flessibili processi core di Supply

Chain Management e ridurne il lead-time

� Mappare componenti applicative critiche per

rimuovere vincoli di tipo tecnologico

� Identificare i “servizi” candidati rispetto ai

requisiti di evoluzione funzionale

� Ridurre la rigidità architetturale a “silos” e la

complessità delle interfacce

Benefici Ottenuti� Riduzione dei tempi di set-up sistemi IT

per apertura nuovi centri di distribuzione

� Evoluzione verso una base dati integrata e flessibile di gestione Supply Chain

� Introduzione di interfaccia grafica avanzata per utenti

Modalità di realizzazioneAttuazione di un progetto di Application Modernization,

articolato sulle seguenti attività:

� Analisi d’impatto delle componenti applicative

tramite suite Rational

� Migrazione tecnologica verso piattaforma

standard (VSAM to DB2)

� Revisione architettura applicativa in ottica SOA e

web enablement del front-end

� Renovation funzionale tramite sviluppo e riuso di

“servizi” comuni

PORTFOLIO - Application Modernization

IBM mette a disposizione specifici Business Value A ssessment peridentificare ed avviare iniziative di BPM-Applicatio n Modernization

PEOPLE - Collaboration

PROCESSES - BPM

3 Business Value

Assessment

1. BPM Visioning & Roadmap

2. Application Portfolio Assessment

3. Enterprise Architecture Assessment

Legacy Asset Analysis

Application Portfolio Analysis

Process/Information Modelling

Component Business Model

Application Renovation

Service Model Definition

SOA Governance

SOA Architecture Implementation

Legacy Asset Analysis

Application Portfolio Analysis

Process/Information Modelling

Component Business Model

Application Renovation

Service Model Definition

SOA Governance

SOA Architecture Implementation

Grazie

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