Welcome toCoaching for Managers
Alan Adair
Extra Dimension
Taking your managers to another level
To help you to establish the next steps indeveloping your organisation’s coaching capability
Objective
Agenda
• Introductions• What the survey said• So what?
Break
• 10 min coaching demo• What can managers coach?• Meet the Motivation Review• Make today matter
Break
• Case study
Introductions
•Brief introductions round the table
•What is coaching? - a skill, a style, a process or something else
•Why is coaching important? - for leaders - for the organisation
Why is coaching important
•Very few people are motivated by a directive manager•We need staff to take on responsibility•We need leaders to lead
What is coaching
•Many skills (endless) – primarily active listening•An effective leadership style •An amazing development tool
Brief roundup of recent survey
Valerie Anderson, Charlotte Rayner, Birgit SchynsPortsmouth Business School
Survey remit
•Cross-industry•What is the current coaching capability level•What are the obstacles to success
Who took part, questions
•12 diverse organisations, 500+ responses•People managers•Questions based on the use of behaviours
Key survey findings
•Gap between use of primary coaching characteristics - development orientation - performance orientation - giving effective feedback
and mature coaching characteristics - using other people’s ideas - team-based problem solving - engagement / empowerment
•Success requires mutual respect between manager & staff
What does this mean for you?
There appears to be two levels of coaching capability
•It is relatively easy to create a basic coaching capability
•It is harder to develop the mature coaching characteristics
•The latter is where the best results lie (in my opinion!)
Do you have the right leaders?
Find the balance - formal coaching, coaching style, mentoring
Access the online tool
So what?
•What can you do to develop your managers’ coaching skills?
•What are the critical success factors for your organisation?
•What are the obstacles to success?
RE-discover…….
a refreshing coaching technique
What can coaching do for managers?
•Free up their time to lead•Motivate the individuals and the team *•Develop a highly effective team (do more for less)•Gain the respect of the team and peers•Develop their successor•Build confidence
Performance at Work
DIRECTION
SKILLS MOTIVATION
Key Symptoms of Poor Motivation
CHURN- recruitment- training- sales ABSENCE
- stress- reactive- effectiveness PRESENTEEISM
- productivity- procrastination- customer satisfaction
PERFORMANCE
%
MOTIVATION %
Benefits
• More loyal staff• Retention of good staff• Reduced ill health & sickness• Greater productivity
• Increased customer satisfaction
• Increased sales/revenue• Happier culture• Improved inter/intra team communication• Facilitates manager/team/individual discussion• Development of role in line with motivators
BUILDER seeks money, material satisfactions, above average living
DIRECTOR seeks power, influence, control of people/resources
EXPERT seeks expertise, mastery, specialisation
FRIEND seeks belonging, friendship, fulfilling relationships
DEFENDER seeks security, predictability, stability
STAR seeks recognition, respect, social esteem
SEARCHERseeks meaning, making a difference, providing worthwhile things
CREATORseeks innovation, identification with new, expressing creative potential
SPIRIT seeks freedom, independence, making own decisions
The 9 Work Motivators
Team Audit
How you can use this?
• Write down 3 things you will take away• What support do you need?
- internal / external
- key people• What is the one thing you can start tomorrow
that will make a difference?
Thank youWe welcome your feedback, please keep in touch.
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