Date post: | 31-Jul-2015 |
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Business |
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“If keeping someone’s attention in a lecture was a business, it would have an 80% failure rate.”
—Dr. John Medina, Brain Rules
“The rational approach to managing organizations always competes with, and can be dominated by, continually changing, grounded, ad hoc, trial-and-error approaches—that is, by muddling through.”
—Jones and Pendlebury (2010: p28)
“Today’s problems come from yesterday’s ‘solutions’.”
—Peter Senge, The Fifth Discipline
“The easy way out usually leads back in.”
“Dividing an elephant in half does not produce two small elephants.”
“Some problems are so complex that you have to be highly intelligent and well-informed just to be undecided about them.”
—Laurence J. Peter
Adaptive problems
“Your goal shouldn’t be to buy players. Your goal should be to buy wins. In order to buy wins you need to buy runs.”
Strategic Triangle
public value aims
operational capacity
authorising environment public
manager
—Moore, Creating Public Value (1995)
“Financial performance is understood as the means to an end rather than an end in itself.”
—Moore, 2003
Public value scorecardMeasures of creating
public value
Org vision & missionStrategic goalsOutputs that create outcomes
Org outputsProductivityEfficiencyFinancial integrityStaff morale & capacityOrg learning & innovation
Funder relationsVolunteer relationsRelations with govt & regulatorsReputationCredibility
Measures of expanding support & authorisation
Measures of building operational capacity
“When a measure becomes a target, it ceases to bea good measure.”
as re-stated by Marilyn StrathernGoodhart’s Law
—Evans, 1999
“Governments try to avoid accountability to the maximum extent, that is, they try to avoid public exposure of their blunders and misdeeds and rewards to friends, because such exposure may erode public support, or at least public acquiescence, of their holding office.”
“Information, while the essential ingredient of account-ability, alone does not ensure accountability.”
—Funnell, 2003
Community Budgets: complex families in Little Hulton
£0
£40,000
£80,000
£120,000
£160,000
Now Future?
Welfare BenefitsPlannedReactive