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© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID 1 Cisco Advisory Services January 2009
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
Cisco Advisory Services
January 2009
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
What is Advisory Services
Customer Priorities
Needs & Challenges
Advisory Services Approach
Engagement Example
Agenda
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
Advisory Services: Who We Are
Enterprise and Network Architects:
Business Analysts:
Program Managers:
Principals:
Highly skilled Cisco® IT architectsFormer CTOs/CIOs of enterprise organizationsExperienced senior consultants (McKinsey, Accenture, Cambridge, IBM)Certified project managers
With relevant business/industry
Advisory Services team includes vertical industry experts
With extensive business and technology expertise architecting and implementing enterprise networks
With complex programs/project management experience
With SME analysis and business case development experience
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
Advisory Services: What We Do
CTOCIO CFO CXO
Advisory Services aligns Cisco’s®
technology solutions with customers’ business strategies, applications, and processes, by architecting solutions and integrating our products and services.
Healthcare | Public Sector | Manufacturing | Retail | Financial Services
NetworkedInfrastructure
CoreStorage
SecurityWireless
IP Telephony
Applicationsand Services
ERP E-SalesSupply Chain ManagementE-Learning
Business Processes
Manufacturing
HR Sales
Finance
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
TIS TIS
Advisory Services
Plan & DesignService Bundles for Advanced Technologies
Smartnet
Remote Operate Services
Focused Technical Support (FTS)
Cisco Optimization Services (NOS)
Prepare Plan Design Operate Optimize
TIS
Implement
Assessments
Advanced Services
Remote Operate Services
Technical Support Services
AuditsNetwork Availability Improvement Support (NAIS)
End-to-end accountability
Advisory helps align technology strategy with business objectives, offering Strategy, Architecture
& Planning at the Prepare and Plan Phases
Advisory Services: Where we FitTe
chno
logy
B
usin
ess
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
CXO Challenges
Lower total cost of ownership Increased productivityDecreased operational riskIncreased business agility/flexibility
Faster time-to-marketImproved resiliency
Real time business intelligence
Employee mobilityTransparent view into operations
GlobalizationEnhanced Customer Experience/ Satisfaction
Priorities for business leaders in all industries…
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
Working with Cisco Services
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Lifecycle Services: Emphasis on Preparation and Planning
OptimizePrepare Plan Design Implement Operate
Coordinated Planning & Strategy
Assess business strategy Assess
readiness to support the proposed solution
Evaluate Preparedness
Create a detailed design to address business and technical requirements
Design the Solution
Achieve operational excellence through ongoing improvements
Operational ExcellenceMaintain network
health throughday-to-day operations
Maintain Network Health
Implement the Solution Deploy the new technology without disrupting the network
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
Business ChallengesBusiness Needs
Aligning Business and IT Processes
Business agility
Customer responsiveness
Cost-effective strategy for business process transformation
Too many layers, too many systems
Costly and lengthy custom development and systems integration
Poor resource alignment
Many enterprises do not think of the network in these terms.
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10
Advisory Services Approach:Enable Business Transformation
People Processes Technology
Network Is the
Platform
Business Transformation requires integration
between people, processes and technology; the network is the strategic
platform that needs to align with business
strategy
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Value of the Services:Applied Knowledge and Experience
Solutions Value PropositionScalable architecturesOperational best practices and innovation
Business Value PropositionEnhanced competitive advantageAccess to transformation expertise
Innovation, productivity, optimization, and assuranceImproved return on investment
IT Value Proposition
Technology and Services
Business Needs
Risks and Benefits
Design and Architecture
Implementation
Costs, Savings,and ROI
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12
Strategic ServicesAdvisory Strategy, Architecture & Planning
We provide strategic assessments of enterprise environments and work with our clients to define an overall architecture that best supports their business and financial objectives.This offer includes services such as Network-IT Architecture & Strategy, Evergreen Network Refresh, Collaboration Strategy & Planning, Mergers & Acquisitions Strategy & Planning
Advisory and Management ServicesWe provide services that may include an embedding a senior architect, creating a Strategy & Architecture Office or establishing a Program Management Office
Business Architecture ServicesWe work with our clients to establish enterprise architecture leading practices and provide organizational / governance design to help move new solutions through implementation and deal with operational challenges
Adv
isor
y S
ervi
ces
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13
Engagement Example: Business Technology Strategy & Architecture Planning
Current State:Business and Technology
Context
Transformation Plan: Prepare to
Launch Initiatives
Future State:Network
Vision and Value Proposition
Gap Analysis: Assess Gaps
and Build Plan
Outcomes:The business, application, and technology infrastructure is aligned with the business strategy A shared roadmap for global enterprise network for the next 3-5 yearsA model for ongoing management and refresh of the planned technology architecture
Finance
RelationshipArchitecture
Operations
Ramp-Up
80–120 Days
1
2 3
4
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14
Services to Achieve Your Objectives
Lower Total Cost of Network
Ownership
Improve Business
Agility
Increase Network
Availability
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
