Cisco Collaboration Mid-Market architecture with BE6K and BE7K · • Ready-to-activate, easy to...

C97-728752-01 © 2013 Cisco and/or its affiliates. All rights reserved. 1

Cisco Collaboration Mid-Market architecture with BE6K and BE7K Simple. Affordable. Scalable. Radoslav Tsochev Systems Engineer [email protected]


Sophistication Meets Simplicity

ON PREMISE

Unified Communications

TelePresence Collaboration

Applications

Customer Collaboration

ON PREMISE

TelePresence Collaboration

Applications

Customer Collaboration


Collaboration Your Way

Delivering Better Together

Communications and

Collaboration Services

for All users

Complete

• End-to-end collaboration

capabilities for all users

Affordable

• Right-priced, right-sized

packaged design

Simple

• Ready-to-activate, easy to

deploy, manage, and use

Interoperable

• Third-party applications

and devices supported

Scalable

• Built-in ability to grow and

change with the business

Highly-Available

• Redundancy for business

continuity and peace of mind


Base solution

Applications

Endpoints

Management

Services


Medium Density (MD) Server: up to 4 UC applications + 1 Management application, 1000 users, 1200 devices

High Density (HD) Server: up to 8 UC applications + 1 Management application, 1000 users, 2500 devices

Cisco ISR G2 routers for PSTN and SIP gateways, SRST and distributed conferencing


Call Control

CUCM

Voicemail

Unity Connection IM &

Presence Cisco Expressway

Conductor Contact

Center CCX Provisioning

PCP

Emergency

Responder

CER

Paging

1000 Users 1000

VM/UM

Users

30 MCUs 100

Agents 100 sessions

50 Users /

Group

1000 IM&P

Users All Devices

1000

Phones

Jan 2014

Jan 2014 New

New

Cisco Unified

Communications

Virtualization Hypervisor


IP WAN

PSTN

Branch

1

Branch

49

Central

Site

Centralized

Deployment Model

. . . • Capacity

− 1,000 users

− 1,200 or 2500 endpoints

− 100 CC agents

• Redundancy

− Two BE6K nodes may be deployed for redundancy/high availability

− Branch routers with SRST

• Sites

− Up to 50 total sites (central site and up to 49 branch/remote sites

ISR

router

ISR

Router with SRST


• Business Edition is designed with redundancy and high availability in mind

• High availability is accomplished with the underlying clustering mechanism that is present in most Cisco UC applications

Zero cost for HA

HA License

Geographically

separated



On Premises Cloud Hybrid

Cisco Unified

Communications

Manager

Voice

Video

Security

Presence

Session

Management

Mobility

Industry-leading, feature-rich IP Communications solution

Enterprise class Telephony features

Native Video & Mobility

Integrated IM & Presence services

Extensive protocol support for network and device interoperability


Native Call Queuing Contact Center Express Attendant Console

• Native call queues in CUCM

• Personalized greeting and waiting announcements

• Agent login/logoff in the queues

• Reporting in the CDR

• Customer call is answered by an attendant who directs the call with the help of a desktop GUI

• Client-server application

• Web based server less attendant console

• Full featured, multichannel contact center

• Voice

• Email

• Webchat

• Integrated IVR

• Sophisticated reporting

New

New

http://images.google.com/imgres?imgurl=http://www3.hants.gov.uk/agent2&imgrefurl=http://www3.hants.gov.uk/hantsdirect/why_a_contact_centre.htm&usg=__eiLoWGTWD0_xAgc4im9n5f3-Rwc=&h=150&w=225&sz=24&hl=en&start=5&sig2=vorkMWT4BIQA64f-NXFLjQ&um=1&tbnid=nZpjFKx2iy3Y1M:&tbnh=72&tbnw=108&ei=KXJOSeb5CJbGtgev1uSgDg&prev=/images?q=contact+center+agent&um=1&hl=en&rlz=1T4SUNA_enUS271US277


• Work effectively, wired or wireless

• Single business number reach, single voice mailbox

• Desktop and cell phone pickup

Seamlessly move calls between mobile devices and desktop phones

• Mobile collaboration

Extension mobility

• IP phone VPN clients for remote workers

WIRED WIRELESS


Advanced Emergency Notification Optional, Licensed

• Point to Point and Group Live Audio

Paging to / from Cisco Unified IP

Phones

• Unlimited groups / zones of endpoints

as configured by administration

• Maximum of 50 endpoint devices per

group

• Paging between sites supported

(Multicast on WAN is required)

• Pre-recorded / scheduled broadcasts

(e.g., school bells / work shifts)

• Notification to Cisco Jabber IM

• Notification to Social Media

(critical for Higher Education)

• Communication with mobile / remote users

• Triggered notification to / from other

systems; M2M input / output

(panic buttons, door locks, lights, etc.)

• Integration to existing, overhead paging

systems

• Text / audio to Cisco Unified IP Phones,

other endpoints

• Broadcasts to IP speakers

• 911 / emergency calls

Basic Paging No Cost


Cisco Jabber

One-one One-to-few Real-time

All-in-one UC Application

Presence and IM

Voice, video, voice messaging

Desktop sharing, conferencing

Collaborate from Any Workspace

PC, Mac, tablet, smart phone

On-premises and Cloud

Integration with Microsoft Office


Inside firewall (Intranet)

Collaboration

Services

UCM

Internet

DMZ Outside firewall

Jabber @

SFO, LHR

or PVG

Jabber @

Home

Jabber @

the café

Jabber @

work

Expressway

Automatic location discovery

Authentication,

Provisioning, and

Configuration via

Unified CM

Support for service delivery of

on premise and Cloud combined

Core collaboration inside and outside

the organization

Device / OS agnostic architecture

Expressway

E

Expressway

C

Jan 2014


DMZ Customer Network

• Expressway E is the traversal server installed in DMZ; Expressway C is the traversal client installed inside the enterprise network

• Expressway C connects via the firewall to a specific port on Expressway E with secure login credentials

• Once the connection has been established, Expressway C sends keep-alive packets to Expressway E

• When Expressway E receives an incoming call, it issues an incoming call request to Expressway C

• Expressway C then initiates connection through CUCM to the endpoint

• The call is established and media traverses the firewall securely

UCM

Firewall Expressway

E

User B Firewall Expressway

C

Internet

User A

Public Network


• Jabber clients for iPhone /iPad, MAC, Windows, Android

• DX650 and future DXs

• All Cisco video endpoints with TC software

Zero cost

• B2B video calls

• Lync 2013 Interoperability

• Jabber Guest

Reach Media license



BE 6000 MD

IP Phone

IP Phone

PSTN gateway

IP-IP gateway

VPN concentrator

PVDM resources PSTN

VPN

connection

Internet

UC App Prime Unified CM

Optional

UC App IM&Presence

Support for:

• Base Telephony features

• IM&Presence services

• Ad-hoc audio conferencing

• 2 - UC Applications (UCCX, Attendant Console and VoiceMail)

• Simplified provisioning

Architecture:

• Unified CM for endpoint registrations and call control

• IM&Presence server for multiplatform Jabber clients

• Support for multiple UC applications

• VPN for remote workers

• PVDM3 for ad-hoc voice conferencing

• Provisioning via Prime Collaboration Provisioning

Jabber


ISDN

H.320

Internet

IP Phone EX, MX, SX,

C series

B2B Connectivity

BE 6000 MD

Prime Unified CM UC App

Optional

EX, MX, SX,

C series

Exp E

H.323 Endpoints

GK

Exp C

Support for:

• Point-to-point video

• Multipoint video (EX, SX, C series Multisite)

• Collaboration Edge

Home office remote workers

Business-to-business

• H.323 and third party interoperability


Architecture:


• Multisite used for conferencing

• Expressway Core for NAT traversal client and trunk support for H.323 and Lync

• Expressway Edge for NAT traversal server, B2B calls and remote mobile pass-through support

• H.320 gateway for legacy H.320



ISDN

H.320

Architecture:


• Conductor for conference management, vTS for conferencing

• Expressway Core for NAT traversal client and trunk support for and Lync

• Expressway Edge for NAT traversal server, B2B calls and remote mobile pass-through support

• H.320 gateway for legacy H.320

Support for:


• Multipoint video Ad-hoc and Rendezvous





• Simplified Provisioning

Internet

IP Phone EX, MX, SX,

C series

B2B Connectivity

BE 6000 MD

Prime Unified CM EX, MX, SX,

C series Exp C Exp E Conductor

vTS

May 2014


ISDN

H.320

BE 6000 HD

UC App

Optional

UC App

IP Phone

Prime Unified CM

Internet

Architecture:

• Unified CM for endpoint registrations, IM&P and call control

• Unity Connection for voice mail and unified messaging

• PVDM3 for ad-hoc voice conferencing

• Conductor for conference management, vTS for conferencing

• Expressway Core for NAT traversal client and trunk support Lync

• Expressway Edge for NAT traversal server ,B2B calls and remote mobile pass-through support


Support for:

• Base Telephony features

• Voicemail and unified messaging

• Scheduled audio and web conferencing

• 2 UC Application (CER, Attendant Console or UCCX)


• Multipoint video (Conductor and vTS) Ad-hoc and Rendezvous






Exp C Exp E EX, MX, SX,

C series

EX, MX, SX,

C series

B2B Connectivity

Cond

vTS

PSTN gateway

VPN concentrator

PVDM resources PSTN

CUC IM&P

Jabber

IP Phone

VPN

connection



Tele-presence IP Phones Jabber for Mac/

Win Personal Video Jabber for Mobile


3900 Series

Basic

Communication

Advanced

Communication General

Communication

Advanced

Professional Media

Advanced

Collaborative Media

8800 & 8900 Series

9900 & DX600 Series

7900 Series Cisco IP Phone

7800 Series

EX, MX, SX10, SX80

MX700, MX800 Series

Cisco Jabber on Any Device

New!

New!

© 2014 Cisco and/or its affiliates. All rights reserved. 26

MX200 G2

42’’

MX300 G2

55’’

MX700

55’’

MX800

70’’

TX9000

65’’

Quiet Room Small Room Medium Room Large Room Training/

Board Room/

Immersive Room

SX20 SX80 SX10

New Collaboration Room Portfolio

SpeakerTrack

http://www.google.com/url?sa=i&rct=j&q=Cisco+SX20&source=images&cd=&cad=rja&docid=mYJliTdiCbDD2M&tbnid=v_mV-mhODZVO2M:&ved=0CAUQjRw&url=http://www.flickr.com/photos/cisco_pics/6494251711/&ei=PPJlUab3McGg0QWVmoCYCg&bvm=bv.45107431,d.ZG4&psig=AFQjCNFtRRHegt9bmSiU3imTv2jkoYewyg&ust=1365721948162135


Simple plug and play with installation in 10 minutes or less

Ideal for small huddle or team spaces

Business quality experience at the cost of a PC for scale

Supports any industry standard screen

Powered over Ethernet

All-in-One TelePresence Solution

Cisco SX10 QuickSet Cost-effective, Scalable Video


General Business Communications

Ideal for Light to Highly Active Voice Users

High-Quality Wideband Audio

Backlit graphical grayscale displays

Integrated full duplex speakerphone

Integrated two port switch

PoE

Energy Efficient

IPv6 support

Cisco IP Phone

7821 (2-line)

Cisco IP Phone

7841 (4-line)

Cisco IP Phone

7861 (16-line)

Cisco IP Phone 7800 Series Voice-Focused Solution


Enterprise

Call Control

Contact

Search

Rich

Presence

Instant

Messaging,

Group Chat

User Management

& Authentication

Business

Video

Web/Desktop

Collaboration

Conferencing

Visual Voicemail

App Integration

(MS Office) Remote Access

Medianet

(MSI)


Third-party applications approved by Cisco are

supported on both Business Edition 6000

server models

Three third-party applications/ VMs per host

Six third-party applications per deployment



Provisioning and Day-2

with Cisco Prime

Collaboration

Cisco Unified

Configurator for

Collaboration

End-user Self-care and

Self Provisioning

Factory configured HW

Preloaded SW


Admin/Partner: Set Templates &Sync Users from

corporate directory

User/Partner:

Plugs in phone or installs

Jabber

User:

Dial Self-Provisioning IVR.

Enter the DN.

Done! Start Collaborate!

Empower Users to Provision Their Own Phone: As Easy as

Less Work + Higher Efficiency

•Zero Touch to add user once set up

•Instant service enablement for user

•Voice or text user interfaces

•Multiple languages support

UCM 10.0

Jan 2014



• Competitive PBX Displacements

• Installed-base Upgrades (Drive to Collaboration)

• Attractive discount for every new BE6K

• Discount applies also to IP Phones, UC Gateways and selected video terminals

• Accelerate Video Adoption

• Cisco Video Velocity Starter Kit

• Cisco EX Series Endpoints

Collaboration Breakaway PLUS Promotion

Midmarket Collaboration Promotion

Video Collaboration and Reach Promotion

Video Velocity Starter Kit– 5 Rich Media Sessions for Expressway C and E with virtual Telepresence Server

for multiparty conference with 6 HD calls

Cisco EX Series Endpoints – very attractive discount for EX 90 and EX60 personal video endpoints

Valid till July

2014

http://www.cisco.com/go/cbplus

http://www.cisco.com/go/cbplus

http://www.cisco.com/go/mmcollabpromotion

http://www.cisco.com/go/mmcollabpromotion

http://www.cisco.com/web/partners/incentives_and_promotions/cisco_video_collaboration_promotion.html

http://www.cisco.com/web/partners/incentives_and_promotions/cisco_video_collaboration_promotion.html


Thank you!

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