Cisco Collaboration Solutions for the SMB - Business Edition 4000
Andy Hickman, Product Manager
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Business Edition 4000 - What is it?
Office communications platform
supporting up to 200 devices
Proven Voice over IP (VoIP) telephony
and voicemail solution
Simple cloud-hosted management portal
with deployment in under one day
Support for a broad range of the latest
Cisco® 7800 and 8800 Series IP Phones
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BE4000 appliance at a glance
Dedicated voice appliance (not an ISR, no CLI)
2x Gigabit WAN/LAN ports
2x NIM slots for connecting to
FXO, FXS, PRI, and BRI trunks
Supports 3-way audio conferencing
SIP support – 100 sessions*
(no CUBE licenses required)
Capacity for up to 120 hours of voicemail
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Choosing the Right Solution
EN
T(1
000+)
MID
(250+)
SM
B(<
100)
On-Premises Cloud
BE4000
BE6000
BE7000
Cisco Spark meetings
and messaging
+Spark
Calli
ng f
eatu
res,
scala
bili
ty,
flexib
ility
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Business Edition 4000 – calling features
• Presence (busy light)
• Call park
• Speed dials
• Intercom
• Paging
• Call hold and transfer
• Call forward
Phone features
• Hunt groups
• 3-way audio conference
• Music on hold
• Class of restriction
• Single-number reach
• Night Service
System features
• 120 hours of voicemail
• Voicemail to email
• Group voice mailboxes
• Auto attendant
• Distribution lists
Voicemail
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BE4000 security and privacy
• All admin logins secured with
two-factor authentication
• Multitenant architecture with
segregated customer data
• Highly restricted and monitored
Cisco and partner access
Restricted access
• Hosted on Amazon Web
Services in U.S.
• Compliant with Article 26(2) of
Directive 95/46/EC
Compliant data centers
• Data encrypted at rest (AES-
256)
• Secure VPN connection
between BE4000 and BE
Management
• Web traffic secured by HTTPS
Strong encryption
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Cisco IP Phone 7800 series
CP-7811 CP-7821 CP-7841 CP-7861
Replaceable bezel
Screen384 x 106 mono
(3.28 in.)
396 x 162 mono
(3.5 in.)
396 x 162 mono
(3.5 in.)
396 x 162 mono
(3.5 in.)
Ethernet switch 10/100 10/100 10/100/1000 10/100
Programmable line keys – 2 4 16
Programmable soft keys 4 4 4 4
Headset port –
EHH support (AUX) –
Full-duplex speakerphone (narrowband)
Wideband audioAvailable with optional
wideband handset
PoE class 1 1 1 1
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CP-8811 CP-8841 CP-8845 CP-8851 CP-8861 CP-8865
Display800 x 480
Grayscale (5 in.)
800 x 480
WVGA (5 in.)
800 x 480
WVGA (5 in.)
800 x 480
WVGA (5 in.)
800 x 480
WVGA (5 in.)
800 x 480
WVGA (5 in.)
Ethernet switch 10/100/1000 10/100/1000 10/100/1000 10/100/1000 10/100/1000 10/100/1000
Programmable line keys 5 x 5 5 x 5 5 x 5 5 x 5 5 x 5 5 x 5
Programmable soft keys 4 4 4 4 4 4
Headset port (RJ9)
Electronic Hook Switch
(EHS) support
Full-duplex speakerphone
Wideband audio
Integrated Bluetooth
USB
Key Expansion Module support (2) (3) (3)
Wi-Fi
External audio port
HD 720p video
Power over Ethernet (PoE) class 2 2 3 4 4 4
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Cisco IP Phone 8800 series – voice/video phones
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CP-8821* CP-8831 8800 KEM ATA 190*
Screen 240 x 320 color (2.4 in.) 396 x 162 mono (3.5 in.)
Network connectivity 802.11a/b/g/n/ac/r 10/100 Ethernet
Full-duplex speakerphone
Programmable soft keys 2 4
Headset port (3.5 mm) –
Wideband audio
PoE class – 3
Protocols SIP SIP
Expansion optionsFR battery, belt clip, leather
case, magnetic charger
2 wired/wireless mics,
2 base units
7832, 8832, 8821 and ATA 190 on roadmap Q1CY2018 (subject to change)
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Other Cisco IP Phones and devices
*
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Cisco Business Edition 4000Architecture Overview
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InternetDMVPN Tunnel
Optional SIP Trunk
Customer Edge/
VPN
VPN
Remote User
PSTN
SIP
Provider
Cisco
BE4000 Cloud
PortalSwitch
Analog
phones
Cisco IP Phone
88XXCisco IP Phone
78XX
FXS NIM’s
(optional)
Digital /
Analog
NIMs
(optional)Cisco BE4000
Appliance
DHCP
Server
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DMVPN Tunnel
Business Edition 4000 requires permanent access to the internet for deployment and management and also relies on a Dynamic Multipoint VPN (DMVPN) outgoing connection from the network.
You can use this network assessment tool to help validate the appropriate ports are open:
https://portcheck.be4000.cisco.com/
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Deployment – PSTN
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Using up to two of the network interface modules in the Cisco BE4000, you can directly
connect to your PSTN provider.
• 1-, 2-, and 4-port T1/E1 cards
• 2- and 4-port BRI cards
• 2- and 4-port FXO cards
• 2- and 4-port FXS cards
• 2-port FXS, 4-port FXO combo card
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Deployment – SIP Trunk – Two Methods
• Main Interface Only: Gi 0/0/0
In this scenario, it is assumed that all traffic
sent to the Internet will be subject to Network
Address Translation (NAT).
Secondary Interface: Gi 0/0/1
SIP traffic uses secondary interface to connect
to an ITSP provided router/E-SBC.
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Offer structure example
Smart Net Total CarePhonesAppliance Subscription
List Price:
$4995per Appliance
7821 List Price:
$255per Phone
1 Year MSRP:
$21per Seat
1 Year NBD:
$599per Appliance
Operational expensesCapital expenses
Business Edition 4000 qualifies for the Collaborate Everywhere - Midmarket Acceleration
Smart Licensing
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Country Orderability
Goals for the next 90 days
• Belize
• Bolivia
• Bulgaria
• Croatia
• Cyprus
• Finland
• Honduras
• Iceland
• Malta
• Netherlands Antilles
• Nicaragua
• Latvia
• Lithuania
• Luxembourg
• Romania
• Sweden
Available now (as of January 18th)
Cisco Business Edition 4000 Release
Notes -> Supported Countries
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What Happens Next?Partner Deployment Flow
• Collect customer
configuration details
• Partner adds the Customer to
the admin portal
https://be4000.cisco.com
• Follow the setup Assistant to
configure the site
• Production config is generated
with tunnel and management
addressing
• Scan the QR code using a
mobile device to log into the
deployment portal
• Associate configuration with
BE4000 appliance
• Follow Deployment Prompts
• Cable Connections
• Verify slot cards
• Power on Device
• Deploy Configuration
• The Phones auto-register
• Field Tech uses Extension
Assigner to assign user
extensions to devices
Pre-Deployment
(Partner)
Day of Deployment
(Field Tech)
Day of Deployment
(Field Tech)
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Partner PortalPartner access is authorized using Cisco
Partner Self Service (PSS) portal
After, PSS authorization, use a two-step
authentication method to access the
Business Edition 4000 portal:
• Single Sign On (SSO) with Cisco.com
• One Time Password (OTP)
Business Edition 4000 portal:
https://be4000.cisco.com
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Single Sign On (SSO) with CCO
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One Time Password
• Enter the device name of the OTP client
• Sample OTP Clients
• Google Authenticator(Android)
• OTP Auth (IOS)
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Partner Admin Portal
• Add and mange customers and sites
• Customer is the business. Each customer has one or more locations. Each location has a BE4000.
• Real time monitoring
• One view for all customers and locations
• Day 2 Configuration Management for MACs
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Setup Assistant
• Used to create a complete configuration for your BE4000 – before the day of deployment.
• Use template files to collect and upload direct dial telephone numbers and user configuration
• Some information can only be configured using the Setup Assistant – Look for the yellow fields.
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Telephone Service Trunks
• The following steps are required to create and configure a SIP or ISDN trunk in Setup Assistant:
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Add DID list for each
service (trunk)
Add SIP trunk or ISDN Port.
Assign to service
Select regional dial
plan
Configure inbound
mappings
Configure outbound caller ID
mappings
Note: FXO Ports have a separate process
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Adding a new customer location
• Click on “Add Customer” upper right or the customer list
• Use the setup assistant to create a customer location
• Setup Assistant Functional Areas:
• Connectivity
• Dial Plan
• Stations
• Call Routing
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Add Customer
• Add the customer name (a customer can have more than one location)
• Location is where the new BE4000 will be located
• The customer admin has elevated privileges to manage their service
• Contact name and number are shown in the UI only
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LAN Network
• The BE4000 is attached to the customer LAN
• The LAN must have Internet access
• The management tunnel uses the following ports:
• UDP 4500 Most common
• UDP 500 / ESP 50 Possible if NAT is not used, so unlikely.
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LAN Network (cont.)
• The voicemail IP address is the LAN IP address of the voicemail module
• The BE4000 and Voicemail addresses have to be in the same subnet
• The ISP field is used for quick referencein the partner view, it’s not validated or
used anywhere within the BE4000
• The SMTP server is configured in for voicemail to email feature
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Direct Dial Numbers
• Use the template provided to upload direct dial numbers for each service (trunk).
• Warning: If you use Excel for editing the CSV template, ensure that cells are formatted as text – especially if your numbers have a leading zero!
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SIP
• The SIP trunk can use Gi0/0/0 or Gi0/0/1 interface (reference Architecture section in the slide deck for
more information). Gi0/0/1 may ONLY for the SIP trunk.
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NIM-2FXS/4FXS
• FXS ports as extensions
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NIM-2FXO/4FXO
• The FXO ports are placed into one of two trunk groups
• Inbound Only
• In and Outbound
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NIM-1/2/4MFT-T1/E1
• PRI T1/E1 configuration for a single port
• Support for additional ports in Roadmap
• DIDs are universal at this time. In a near term release they will become service specific.
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Region Settings
• Country is used for the BE4000 language selection (phone localization and voicemail)
• The BE4000 only supports one language per unit.
• Country is also used for dial plan selection.
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System Settings
• System default settings
• Send to voicemail is used to send calls directly to voicemail
• Intercom extensions are automatically created for every extension with the selected pre-fix
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Regional Dial Plans
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Number of digits required to dial a local number
Area code added back when dialling out
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Stations• Type – User or Public
• First Name – Extension Name and Label
• Last Name – to be used by voicemail dial by name feature
• Display Name – Phone Description
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• Email – self service access and voicemail to email
• Extension Number
• COR – Class of Restriction
• SNR – E.164 phone number for single number reach
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Business Hours
• Add open and closed hours for each day of the week.
• Holidays may be added –closed all day
• Only one open period per day
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Call Routing: Hunt Groups
• Number to access Hunt Group - the pilot number
• Add at least two group members. Search results as type, or pick from directory list.
• Queuing not currently used (call hunting only)
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Call Routing: Auto Attendant
• Auto Attendant provides treatment for incoming calls.
• Welcome prompt always played first
• Multi-level, configurable menus available for both open and closed hours.
• Custom prompt files must be inG.711, 8KHz, 8 bit, Mono format
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Night Service
• Define out of hours service for Night Service.
• Service code allows manual enable disable of service
• Holidays may be added
• Note: closed period cannot exceed 24 hours.
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Inbound Call Routing
• Map direct dial numbers to internal resources as required.
• Each service can nominate a default mapping
• If the service provider sends fewer digits (ISDN subscriber number only for example), use “Provider Send Digits” to specify length. Otherwise, leave this option as maximum
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Outbound Caller ID
• Set caller ID mappings for internal numbers.
• Each trunk has its own default
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Features:Music on Hold (MoH)
• Audio file is the only supported method for MoH
• Max file size 10,000 KB
• .au or .wav file in G.711
• Mono, 8 bit, 8-khz data rate
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Maintenance Schedule
• Portal ensures that all software is kept up to date
• Backups of configuration and voicemail are maintained.
• Nominate daily maintenance window and backup day(s)
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Licensing
• BE4000 Subscriptions use Cisco Smart Licensing.
• Purchase subscriptions and assign to virtual account in the Smart Licensing Tool
• Create a 6 month registration token in the same virtual account and paste here.
• Licensing will be activated soon!
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Apply Config
• Applying configuration locks the site and makes it ready for deployment.
• Click no and close the Setup Assistant if you need to come back to make more changes before deployment.
• Save as template allows most configuration (except DIDs and stations) to be reused for subsequent configurations. Templates apply at either the customer or partner level.
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Deployment
• Secure zero touch deployment
• Scan QR code on bottom of BE4000 appliance (preferred).
• Or manually deploy at: https://be4000.cisco.com/deploy
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Deployment: Step 1
• Select the Customer Name and Site to be deployed.
• Only customer configuration that are “Ready to deploy” are listed.
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Deployment: Step 2
• Verify that the Line Cards shown match the type and slot on the BE4000 router.
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Deployment: Step 3
• Prior to beginning the process, verify
• The BE4000 has been cabled correctly.
• The Device is powered up and ready to be deployed
• Click on “Deploy Configuration” to start the provisioning process.
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Deployment: Step 4
• After confirming connection, Deployment starts. Next step, “Seeking Device” will check the connectivity with BE4000 device through SSH.
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Device Online
• At this step, the device is online and activation emails for BE4000 Management Customer and end user portal logins will be sent.
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Local Admin Interface
• Provides status information and access to local configuration options.
• Configure initial IP address
• Reset ISDN interfaces
• ...and more!
• Use console or connect PC to GE0 then SSH to 169.254.100.1
• Username “status” password “go” if prompted.
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Customer Admin Email
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End User Registration
Login at: myphone.cisco.com
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My Settings
• The user can change their portal password
• They can also update their name
• User’s extension name will be changed when ‘display name’ is changed.
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My Extensions
• Update Single Number Reach phone number
• Configure call forwarding settings
• Reset the voicemail PIN
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My Phones
• Change the device name
• Edit the key layout
• Configure
• Speed Dials
• Presence Speed Dials (BLFs)
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In Service Management
• After deployment, various management options available.
• Redeploy factory resets the BE4000 before provisioning again. Use this option with care!
• RMA allows a new serial number to be associated with the site –deployment will restore the last backup.
• Inventory updates the portal with the current device state.
• Use Manage Site for MACs
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Moves, Adds and Changes
• Configure various services from the pop-out side panel.
• Most configurations follow that same approach as the Setup Assistant
• Line card management used to add or remove NIM cards and their services.
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Next Steps
• Customers
• Visit: cisco.com/go/be4000
• Contact your Cisco partner
• Partners
• Visit us at the World of Solutions
• Review the Partner Guide
• Training in Sales Connect
• Not for Resale (NFR) kits available
• Check the release notes (updated every ~3 weeks)
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Cisco BE4000 resources
Latest news and updates,
subject matter experts
Ordering guides, quick pricing
tool, proposal templates
Marketing assets, collateral,
videos, and demo guides
Technical information, deployment
guides, and training
BE Partner Community:
Sell BE 4000
Customer Site:
cisco.com/go/be4000
Sales Resources:
SalesConnect
Training Materials:
BE4000 Training
Product Support:
Documentation and Guides
© 2018 Cisco and/or its affiliates. All rights reserved. Cisco Public
Cisco Spark
Questions? Use Cisco Spark to communicate with the speaker after the session
1. Find this session in the Cisco Live Mobile App
2. Click “Join the Discussion”
3. Install Spark or go directly to the space
4. Enter messages/questions in the space
How
cs.co/ciscolivebot#BRKCOL-1056
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