DESKTOP SHARE

Colin Flaherty (coflaher) | Cisco

CONTENTS

INTRODUCTION:...................................................................................................................................................3

WEBEX SHARE.......................................................................................................................................................4

EXPLAINATION:.................................................................................................................................................4

HOW TO ESCALATE USING JABBER: OPTION 1.................................................................................................4

HOW TO ESCALATE USING JABBER: OPTION 2.................................................................................................5

POP-UP SHOWN TO OTHER USER:....................................................................................................................5

LOADING SCREENSHARE:..................................................................................................................................5

SCREENSHARING TOOL:....................................................................................................................................6

SCREEN THAT OTHER USER SEES:.....................................................................................................................6

IM ONLY SHARE....................................................................................................................................................7

EXPLAINATION:.................................................................................................................................................7

HOW TO ESCALATE USING JABBER:..................................................................................................................7

POP-UP SHOWN TO OTHER USER:....................................................................................................................7

SCREEN THAT OTHER USER SEES:.....................................................................................................................8

PORT RANGES:..................................................................................................................................................8

SCREEN THAT OTHER USER SEES:.....................................................................................................................9

HOW TO DISABLE:.............................................................................................................................................9

EXPLAINATION:...............................................................................................................................................10

HOW TO ESCALATE USING JABBER:................................................................................................................10

SCREEN THAT OTHER USER SEES:...................................................................................................................10

NO POP-UP SHOWN TO OTHER USER:............................................................................................................11

PORT RANGES:................................................................................................................................................11

HOW TO DISABLE:...........................................................................................................................................11

STANDARD WEBEX MEETING.............................................................................................................................12

EXPLAINATION:...............................................................................................................................................12

HOW TO ESCALATE USING JABBER:................................................................................................................12

Colin Flaherty (coflaher) | Cisco

INTRODUCTION:There is 4 types:

1. Webex share – Available when BFCP or IM only is not available2. BFCP Share – Available when on a call3. IM Only Share – Available when chatting over IM.4. Escalate to a meeting and share

Colin Flaherty (coflaher) | Cisco

WEBEX SHAREEXPLAINATION:

This type of share is the default share type if BFCP and IM Only share is not available. When the other integrations are disabled or if you are sharing with a user that doesn’t have those capabilities, then it will default to this share. It can also be started by the first two options that I outlined below. The user experience is similar to the Webex connect client

HOW TO ESCALATE USING JABBER: OPTION 1 (WHEN OTHERS TYPES ARE ENABLED)

Colin Flaherty (coflaher) | Cisco

HOW TO ESCALATE USING JABBER: OPTION 2 (WHEN OTHERS TYPES ARE ENABLED)

Colin Flaherty (coflaher) | Cisco

Colin Flaherty (coflaher) | Cisco

HOW TO ESCALATE USING JABBER: OPTION 3 (WHEN OTHERS TYPES ARE DISABLE/OTHER USERS DOESN’T HAVE THE CAPABILITY)

POP-UP SHOWN TO OTHER USER:

Colin Flaherty (coflaher) | Cisco

LOADING SCREENSHARE:

SCREENSHARING TOOL:

SCREEN THAT OTHER USER SEES: (NO RED-LINE AROUND IT)

Colin Flaherty (coflaher) | Cisco

IM ONLY SHARE

EXPLAINATION:

IM Only share is point to point. To initiate an IM only share, you need to open a chat window with someone and select “Share screen”. The person sharing will see a red line around their screen. See below. The port range is huge so so some customer firewalls will have it blocked.

HOW TO ESCALATE USING JABBER:

Colin Flaherty (coflaher) | Cisco

POP-UP SHOWN TO OTHER USER:

SCREEN THAT OTHER USER SEES:

Colin Flaherty (coflaher) | Cisco

PORT RANGES:

SCREEN THAT OTHER USER SEES:

Colin Flaherty (coflaher) | Cisco

HOW TO DISABLE: (VIA JABBER-CONFIG)

Colin Flaherty (coflaher) | Cisco

BFCP SHARE

EXPLAINATION:

BFCP goes through CUCM. Has a similar user experience to IM only share. To initate a BFCP share, you need to be a call and then select “Share screen”. See below.

HOW TO ESCALATE USING JABBER:

Colin Flaherty (coflaher) | Cisco

SCREEN THAT OTHER USER SEES: (RED BOX AROUND IT)

NO POP-UP SHOWN TO OTHER USER:

If you escalate in a call, there is no pop-up and it goes straight to a desktop share.

PORT RANGES:

HOW TO DISABLE: (VIA JABBER-CONFIG)

Colin Flaherty (coflaher) | Cisco

STANDARD WEBEX MEETINGEXPLAINATION:

This is a standard webex meeting. You can escalate to a meeting and then share your screen like a normal meeting.

HOW TO ESCALATE USING JABBER:

Colin Flaherty (coflaher) | Cisco