Cisco Confidential 1© 2010 Cisco and/or its affiliates. All rights reserved.

Entreprise Licence Manager (ELM)

Nom de code: 29min-2012-07-Entreprise Licence Manager (ELM) Juillet 2012

“Many of the products and features described herein remain in varying stages of development and will be offered on a when-and-if-available basis.  This roadmap is subject to change at the sole discretion of Cisco, and Cisco will have no liability for delay in the delivery or failure to deliver any of the products or features set forth in this document.”

Stéphane Buvat

29’

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How Does ELM Address Business Challenges?

Business Challenges• Software compliance• License management across products and clusters• React to dynamic collaboration asks from business

• Consistent commercial and product license – UCL and CUWL

• Centralize/pool UC licenses• Simple fulfillment, reporting, overage

Solution

• Dramatically decrease operational licensing effort• NO license blockage to install, upgrade, add, trial/demo• Reduce sales cycle – wizard gives you licenses to order!

Business Value

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Enterprise License Manager

• What's ELM

• Pre-Migration Checklist

• License Migration Overview

• License Migration Utility

• License Count Utility

License Upgrade

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What is ELM?• Licenses are now managed by an Enterprise

License Manager (ELM)

• ELM can run on a separate server or co-resident with product

• ELM stores all the licenses the enterprise/SP purchased for the UC solution.

• ELM tracks the "feature usage" of each product registered for license management and then evaluates the overall license status of the features under use. 

• Based on the feature usage evaluation and the availability of licenses for the features, each product is notified of its license status i.e., whether or not the product is in compliance.

• UC products (UCM, UC, BE5K, BE6K) will be supported in 9.0 as well CUP via UCM and HCS.

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UCMCluster 1

VOS

UCMProcess

ELM (active)

ELM client

Enterprise License Manager

License Manager - co-resident or on its own server

Potential for: Automated license delivery License over-allocation

Back Office

Internet

CustomerCisco

SWIFTERP

FNO(Flexera)

manual license request

Connection

VOS

Connection Process

ELM (Not

Installed)

ELM client

UCMCluster 2

VOS

UCMProcess

ELM (Not

Installed)

ELM client

Automated License Reporting Tiered License Substitution and Reallocation

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Exemple: ELM Standalone installation

ELM Standalone

SOAP/https

UCM

UCM

Network

Unity Connection

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Install – Upgrade• Installed by default with UC product deployments

UCMCUCBusiness Edition 5000Business Edition 6000

• Available as a standalone installation – Enterprise License Manager deployment

• Installable on all MCS hardware supported by the product (CUCM, CUC)

• Installable on VMWare using any OVA supported by the product (CUCM, CUC)

• Upgradable using Cisco Unified OS Administration Software Upgrades GUI

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Install – Upgrade

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Licensing Operational Modes• Products will initially run in demo mode until ELM is configured to

manage product and a license file is loaded.

• Once a product is associated with an ELM, license usage will be reported to the ELM. The ELM will reconcile usage against license availability and report licensing status (compliance or non-compliance – overage) back to product.

• Customers will have 60 days to operate in overage before a license must be obtained and uploaded.

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License Synchronization• The ELM will periodically query the license usage of each product

– once a day by default.

• License usage information for all products will be totaled and compared against the installed licenses to determine compliance.

• License synchronization can occur on demand as well.

CCM EnterpriseLicenseManager

Product

ELM Client

License Sync Request/Response

License Usage

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• If the ELM and the ELM Client are not able to synchronize due to lost communication,

• The product synchronization problem is tracked at the ELM and the ELM administrator is provided appropriate warnings.

• The product will be informed of a license violation (reason=communication loss) and the time since detecting the communication loss

• It will be up to the product how to handle communication loss license violations

• During this period, licenses will become available to products that are accessible.

• Once communication is restored, license counts will be synchronized and the product will be informed of the cleared license violation.

ELM

Product

ELM Client

Lost Communication

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What happens during demo mode? • Each product determines how they enforce demo mode.

• For UCM,• There are NO restraints placed on the use of the system during demo mode.  All

features can be configured and the number of users and phones is not limited. 

• For CUC, • All features can be configured however the number of users is limited. 

• Demo mode never expires.

• Upgrading does not reset the product to demo mode.

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What happens during overage mode? • Each product determines how they enforce overage mode.

• For UCM, the overage period is limited to 60 days. Upon expiration,

• The system will remain operational with provisioning restrictions

• Additional users and phones can not be provisioned

• Existing users and phones can not be de-provisioned

• For CUC, the overage period is limited to 60 days. Upon expiration,• The system will no longer be operational.

• No voicemail may be left or retrieved.

• Upgrading does not reset overage.

• Rebooting can extend expiration by 1 day.

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• The ELM provides various reports including:

•Associated product instances

•License usage - product instance

•License usage – enterprise

•Licensing compliance status

•Product instance synchronization status

ELM Reporting

Example License Usage Report

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Backup - Restore

Integrated with Disaster Recovery

Cross launch capabilty from ELM GUI to Disaster Recovery

Uniform user experience

Consistent CLI with other VOS-based products

ELM “seed” administration account name and password set during installation

ELM CLI can be used to change the ELM account name and/or password

Account Management

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Pre-Migration Checklist

Prior to UC 9.0 migration:

Fulfill any unused license PAKs*

Install all licenses*

Use Cisco License Count Utility (UCT) to plan UC 9.0 CUCM license requirements

Order UC 9.0

*IMPORTANT NOTE: Unused PAKs and/or licenses from pre-9.0 versions cannot be fulfilled once migrated to version 9.0

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UC 9.0 License Migration

UCM (sub)

UCM (pub)ELM

Unity Connection

9.0

9.0 9.0

STEP 1: UC 9.0 Migration Upgrade UC Applications and UCM to Version 9.0• Reference the SRND at www.cisco.com/go/uc

STEP 2: Install ELM 9.0ELM Version 9.0 installed – with product or as standalone server•Reference the ELM User Guide at www.cisco.com/go/uc

STEP 3: Connect ELM to UC 9.0 productsAdd UCM (pub), BE6k/BE5k, Unity Connection products to ELM inventory• Reference the ELM User Guide at www.cisco.com/go/uc

SOAP/https

SOAP/https

Customer

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UC 9.0 License Migration (cont’d)

ELM

STEP 4: ELM Migration UtilityUse ELM Migration Utility to Plan then Order then Install migrated licenses• Reference the ELM User Guide at www.cisco.com/go/uc

STEP 5: Generate Migration RequestGenerate Migration Request creates the required information for license migration.• Reference the ELM User Guide at www.cisco.com/go/uc

STEP 6: Request License MigrationFrom www.cisco.com Product License Registration portal – Get New – Migration License – Unified Communications 9.0•www.cisco.com/go/license

Customer www.cisco.com

STEP 7: Install LicenseInstall UC 9.0 License file (.bin) in ELM. Use License – Install License File•Reference the ELM User Guide at www.cisco.com/go/uc

step 4 step 6step 5

step 7

Plan

Order

Install

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Migration Complete

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License Count Utility (UCT)• (optional) May be used for planning migration to UC 9.0 licenses

for CUCM instances.

• Allows a customer to view CUCM license requirements for all CUCM devices and to plan for unused DLU allocation to UC 9.0 licenses.

• Cisco License Count Utility may be downloaded from the www.cisco.com software download site

(Cisco Unified Communications Manager 8.6 utilities Unified Communications Manager / CallManager / Cisco Unity Connection Utilities )

License Count Utility (UCT)

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UCT

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License Count Utility (UCT)

Use for pre-purchase planning

Connect and generate license report

Review current license usage

Plan unused DLU license allocation

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Questions / Réponses ….Nous souhaitons partager avec vous !

Pendant un mois, nous souhaitons recueillir toutes vos questions. L’intervenant apportera une réponse à chaque question. Un document Q&A regroupant l’ensemble des questions et des réponses sera disponible en ligne le mois suivant.

Pour une meilleure gestion, les questions seront posées uniquement par email en respectant les deux points suivants.

1. L’email sera envoyé à l’intervenant du 29 minutes, en copiant Stéphane Buvat systématiquement.

2. Le sujet de l’email sera « obligatoirement » sous le format: QA-29min-Année-Mois-’’nom de code de la présentation’’ (voir sur la première page de la présentation).

Exemple: QA-29min-2011-01-UC ON UCS

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Email de l’intervenant

Copie Stéphane Buvat – stbuvat@cisco.com

Respecter le format suivant:QA-29min-année-mois-’’nom de code de la présentation’’

*** Exemple: QA-29min-2011-01-UC on UCS ***

Questions / Réponses email ….

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Les indispensables ……..

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Chez Cisco !

Qui pour m’aider ????

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Cisco vous aide et s’engage au quotidien

ProjetsAvant Vente

Production

P P D I O O

QUI: Partner Helpline Channel Account Team

QUOI: Toutes Technologies

QUI: PDI HelpDesk

QUOI: Collaboration uniquement

QUI: TAC / Advanced Services

QUOI: Toutes Technologies

AVANT VENTE ETUDE - PLANNIFICATION - INTEGRATION

SUPPORT

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Partner Helpline

Pour qui ? Partner Helpline (PH) est un outil mis à la disposition des

ingénieurs avant-vente des partenaires Cisco.

Pourquoi ? Pour l’accès à une base de connaissances sur les produits Poster des questions nouvelles dès que cela est nécessaire. Obtenir une assistance complémentaire Aucun quota sur le nombre de « case » ouvert

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http://www.cisco.com/web/partners/tools/helponline/index.html

Note : L’url pour le site en Français. (Nous recommandons d’utiliser en priorité la version Anglaise)http://www.cisco.com/web/partners/tools/helponline/prh/index_fr.html

Partner Helpline site

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PDI Helpdesk

Pour qui ?

PDI Helpdesk (PDI-HD) est un service de support proactif mis à la disposition à l’ensemble de nos partenaires Cisco.

Pourquoi ?

Répondre à des questions sur des tâches complexes de planification, de conception et de mise en œuvre des solutions de Collaboration Cisco (uniquement).

Obtenir des documents pour répondre à un appel d’offre(Cliquer sur le lien Steps to Success dans Related links)

Aucun quota sur le nombre de « case » ouvert

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http://www.cisco.com/web/partners/tools/pdihd.html#~one

PDI Helpdesk site

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PDI Helpdesk: ContactsHeure d’ouverture

Service ouvert : 5j/7 du lundi au vendredi de 7h à 19h Fermé les jours fériés Cisco

Ouvrir un “Case” par internet

Cliquer sur le lien: http://www.cisco.com/go/pdihelpdesk

Ouvrir un “Case” par téléphone

France Numéro : 0800 770 400 ou +33 (0)1 58 04 58 58 La liste des numéros téléphones des autres pays est disponible sur le site

Consulter les Questions/Réponses

Cliquez sur le lien: https://supportforums.cisco.com/index.jspa

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Online *(TAC Service Request Tool)

E-mail(tac@cisco.com)

Telephone **

Comment ouvrir un case

Case de sévérités 1 ou 2 (ex. Coupure totale de la téléphonie).

France tel : 0800 770 400

Case de sévérités 3 ou 4

Toutes demandes d’ouverture de Case

* TAC Service Request Tool : http://tools.cisco.com/ServiceRequestTool/create/launch.do

** Liste des numéros de téléphone : http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html#telephone

TAC

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• Suivre le statut d’un Case• Mettre à jour un Case avec

des informations complémentaires

• Ajouter des fichiers au case• Consulter les Case fermés

depuis 18 mois.

Note: Mise à jour d’un Case par email• Envoyer email à l’ingénieur en charge du Case• Mettre le numéro du Case dans le titre• Copier attach@cisco.com

TAC Service Request Tool : http://tools.cisco.com/ServiceRequestTool/create/launch.do

TAC Site

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Collaboration: Liens utiles (1)Newsletter CPI France : http://www.cisco.com/web/FR/unified_partners/subscribe.html

CiscoMag : http://www.cisco.com/web/FR/solutions/CiscoMag/2010/04.html

Portail d'Interopérabilité : http://www.cisco.com/en/US/netsol/ns728/networking_solutions_program_category_home.html

Sizing Tool : http://tools.cisco.com/cucst/faces/login.jsp

Applications UC virtualisées : http://docwiki.cisco.com/wiki/Unified_Communications_Virtualization

Design Guides : http://www.cisco.com/en/US/netsol/ns742/networking_solutions_program_category_home.html

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Collaboration: Liens utiles (2)

Dynamic Configuration Tool : https://apps.cisco.com/qtc/config/jsp/configureHome.jsp

Order Status Tool : http://tools.cisco.com/qtc/status/tool/action/LoadLandingScreen

Extranet Partenaires France : http://www.cisco.com/web/FR/unified_partners/unified_home.html#~tab-a

Partner Education Connection (PEC) : http://www.cisco.com/web/learning/le36/learning_partner_e-learning_connection_tool_launch.html

Marketing Library : www.cisco.com/web/go/marketinglibrary(Vous y trouverez les templates powerpoint Cisco, les images des produits en différentes définitions voir avec fonds transparents)

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Portails partenaires FranceCollaborationhttps://ciscosales.webex.com/ciscosales/portal/548557

Borderless-réseau: https://ciscosales.webex.com/ciscosales-fr/portal/654262

Borderless-sécurité :https://ciscosales.webex.com/ciscosales-fr/portal/393322Ethttps://ciscosales.webex.com/ciscosales-fr/portal/356922

Borderless-wifihttps://ciscosales.webex.com/ciscosales-fr/portal/266522

Borderless-management de réseauhttps://ciscosales.webex.com/ciscosales-fr/portal/311927

Datacenterhttp://cisco.webex.com/meet/akounine mot de passe ciscoDC

Thank you.