Cisco Headset 700 Series Administration Guide · CONTENTS CHAPTER 1 About the Cisco Headset 700...

Cisco Headset 700 Series Administration GuideFirst Published: 2020-02-03

Last Modified: 2020-12-08

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C O N T E N T S

About the Cisco Headset 700 Series 1C H A P T E R 1

About the Cisco Headset 730 Series 1

Cisco Headsets Mobile App 1

Connect the Cisco Headset 730 to a Bluetooth Device 2

Deploy the Cisco Headset 700 Series on Cisco IP Phone 8800 Series 3

Related Documentation 4

Cisco Webex Help Center 4

Cisco Headset 700 Series Documentation 5

Cisco IP Phone 8800 Series Documentation 5

Cisco Unified Communications Manager Documentation 5

Cisco Webex Desk Series Documentation 5

Cisco Headset 700 Series Administration on Cisco Unified Communications Manager 7C H A P T E R 2

Headset Management Overview 7

Workflow: Configure Headset Serviceability 7

Activate Cisco Headset Service 8

Prepare Your Headset COP Files 9

Configure User Profiles for Headset Users 10

Apply User Profiles to End Users 10

Firmware Management 11

Headset Template Management 11

Configure a Headset Template 15

Headset Inventory Management 16

Headset Inventory Settings 16

View Headset Inventory 17

Headset Inventory Summary 17

Cisco Headset 700 Series Administration Guideiii

Get an Aggregate Summary of Your Deployed Headsets 18

Configure Cisco IP Phones for Headsets on Cisco Unified Communications Manager 18

Cisco Headset 700 Series Parameters on Cisco Unified Communications Manager 19

Set Up a Group of Phones for Headsets 19

Set Up a Single Phone for a Headset 20

Headset Management on Cisco Unified Communications Manager Version 12.5(1) or Older 21C H A P T E R 3

Headset Management on Older Versions of Cisco Unified Communications Manager 21

Download the Default Headset Configuration File 23

Modify the Default Headset Configuration File 23

Install the Default Configuration File on Cisco Unified Communications Manager 25

Restart the Cisco TFTP Server 26

Headset Administration in Cisco Webex Control Hub 27C H A P T E R 4

Headset Management in Cisco Webex Control Hub 27

View Headset Inventory in Cisco Webex Control Hub 27

Delete a Headset from Cisco Webex Control Hub 28

Delete a Group of Headsets from Cisco Webex Control Hub 28

Generate a Headset Inventory Report in Cisco Webex Control Hub 29

Cisco headset 700 Series Troubleshooting 31C H A P T E R 5

Troubleshooting Overview 31

User Can't Use the Headset with a Cisco IP Phone 31

Headsets Don't Work with Cisco Jabber 32

Headsets Don't Show Up in Cisco Unified Communications Manager Administration Inventory32

Poor Audio Quality 32

Submit Logs Through the Cisco Headsets App 33

Update Your Headset Firmware With a Cisco IP Phone 33

Check Your Headset Firmware on On-Premises Phones 33

Update Your Headset Firmware on Cisco Jabber 34

Check Your Headset Firmware on Cisco Jabber 34

Update Your Headset With the Cisco Headsets App 34

Check Your Headset Firmware in the Cisco Headsets App 35

Cisco Headset 700 Series Administration Guideiv

Contents

Submit Logs Through the Cisco Headsets App 35

Open a TAC Case Online 35

Your Headset Serial Number 36

Find Your Serial Number in the Cisco Headsets App 36

Find Your Headset Serial Number on a Cisco IP Phone 36

Find Your Headset Serial Number in Cisco Jabber 37

Cisco Headset 700 Series Administration Guidev

Contents

Cisco Headset 700 Series Administration Guidevi

Contents

C H A P T E R 1About the Cisco Headset 700 Series

• About the Cisco Headset 730 Series, on page 1• Connect the Cisco Headset 730 to a Bluetooth Device, on page 2• Deploy the Cisco Headset 700 Series on Cisco IP Phone 8800 Series, on page 3• Related Documentation, on page 4

About the Cisco Headset 730 SeriesThe Cisco Headset 730 is a wireless headset that uses Bluetooth connectivity to pair with Cisco soft clientsand Cisco IP Phones. The headset features full call control and music playback capabilities in addition topowerful noise cancellation and ambient audio enhancement systems for use in a busy office environment.The Cisco Headset 730 supports call integration with Cisco Jabber, Webex, Cisco Webex Meetings, CiscoIP Phones, and Cisco Webex Desk Devices.

The Cisco Headset 730 comes with a USB Adapter for use with devices that don't offer a reliable Bluetoothsolution. The headset can also connect to devices via the included 3.5 mm cable and USB-C to USB-A cable.The USB-C cable also acts as a charging cable and can connect to any USB power adapter.

The Cisco Headset 730 supports these deployment options:

• Cisco Unified Communications Manager (Unified CM)—You can fully deploy and administer the CiscoHeadset 730 through the USB cable on Cisco Unified Communications Manager Software Release11.5(1)SU7 or later and 12.5(1)SU1 or later.

• Cisco Webex Control Hub—Use Cisco Webex Control Hub to deploy and manage the Cisco Headset730 when it connects to Webex. Headset inventory is available through both Bluetooth and USB cableconnections.

Headset administration features aren't available through the USB Adapter or the 3.5 mm cable.Note

Cisco Headsets Mobile AppThe Cisco Headsets mobile app gives users the power to adjust equalizer settings, customize headset features,upgrade their headsets, and troubleshoot issues directly from their mobile device. When you deploy andadminister your headsets, keep in mind that users can update their headset firmware from the app as well as

Cisco Headset 700 Series Administration Guide1

from Cisco Unified CM and Cisco Webex Control Hub. You can restrict the headset update source throughCisco Unified Communications Manager Administration.

Cisco Headsets is available for Apple iPhone and Android devices.

Related TopicsHeadset Template Management, on page 11Update Your Headset With the Cisco Headsets App, on page 34

Connect the Cisco Headset 730 to a Bluetooth DevicePut the Cisco Headset 730 into pairing mode to make it discoverable to other devices.

The Cisco Headset 730 can save up to eight different Bluetooth devices andmaintain simultaneous connectionswith up to two devices at once.

If the headset already has two active Bluetooth sources, you must disconnect one before you can add anotherBluetooth device to the headset.

Note

Procedure

Step 1 Slide up and hold the Power/Bluetooth switch for two seconds until the Bluetooth LED blinks.


About the Cisco Headset 700 SeriesConnect the Cisco Headset 730 to a Bluetooth Device

Step 2 Enable Bluetooth on the intended call device.

You can enable and disable Bluetooth from the Settings menu on most call devices.

Step 3 Select your headset from the device list.

The headset will appear in the device list as Cisco HS 730 followed by the last three digits of the headsetserial number.

Deploy the Cisco Headset 700 Series on Cisco IP Phone 8800Series

The Cisco Headset 730 can connect to these Cisco IP Phones with the included USB cable:

Phone firmware 12.7(1) or later is required to support the Cisco Headset 730.Note

• Cisco IP Phone 8851

• Cisco IP Phone 8851NR



• Cisco IP Phone 8865NR

Procedure

Step 1 Connect the USB-C end of the USB cable into the port on the bottom of the left ear cup.Step 2 Connect the USB-A end of the cable into a USB port on the Cisco IP Phone.


About the Cisco Headset 700 SeriesDeploy the Cisco Headset 700 Series on Cisco IP Phone 8800 Series

Step 3 On the left ear cup, slide the Power/Bluetooth switch up to turn on the headset.

Related DocumentationUse the following sections to obtain related information.

Cisco Webex Help CenterFor support articles for Cisco Webex products, go to the following URL:

https://help.webex.com/


About the Cisco Headset 700 SeriesRelated Documentation

https://help.webex.com/

Cisco Headset 700 Series DocumentationRefer to publications that are specific to your language, headset model, and call control system. Navigatefrom the following documentation URL:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/headset-700-series/tsd-products-support-series-home.html

Cisco IP Phone 8800 Series DocumentationRefer to publications that are specific to your language, phone model, and call control system. Navigate fromthe following documentation URL:

https://www.cisco.com/c/en/us/products/collaboration-endpoints/unified-ip-phone-8800-series/index.html

The Deployment Guide is located at the following URL:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/unified-ip-phone-8800-series/products-implementation-design-guides-list.html

Cisco Unified Communications Manager DocumentationSee theCisco Unified Communications Manager Documentation Guide and other publications that are specificto your Cisco Unified Communications Manager release. Navigate from the following documentation URL:

https://www.cisco.com/c/en/us/support/unified-communications/unified-communications-manager-callmanager/tsd-products-support-series-home.html

Cisco Webex Desk Series DocumentationRefer to publications that are specific to your language, model, and firmware release. Navigate from thefollowing documentation URL:

https://www.cisco.com/c/en/us/support/collaboration-endpoints/desktop-collaboration-experience-dx600-series/tsd-products-support-series-home.html


About the Cisco Headset 700 SeriesCisco Headset 700 Series Documentation



https://www.cisco.com/c/en/us/products/collaboration-endpoints/unified-ip-phone-8800-series/index.html








About the Cisco Headset 700 SeriesCisco Webex Desk Series Documentation

C H A P T E R 2Cisco Headset 700 Series Administration onCisco Unified Communications Manager

• Headset Management Overview, on page 7• Workflow: Configure Headset Serviceability, on page 7• Activate Cisco Headset Service, on page 8• Prepare Your Headset COP Files, on page 9• Configure User Profiles for Headset Users, on page 10• Apply User Profiles to End Users, on page 10• Firmware Management, on page 11• Headset Template Management, on page 11• Headset Inventory Management, on page 16• Configure Cisco IP Phones for Headsets on Cisco Unified Communications Manager, on page 18

Headset Management OverviewThis chapter assumes that you have already deployed the Cisco Headset 700 Series to your users. For moreinformation on headset deployment see About the Cisco Headset 700 Series.

In Cisco Unified Communications Manager (Unified CM) Administration, you can:

• Remotely configure default settings such as sidetone and noise cancellation.

• Define and control the headset firmware.

• Get a detailed inventory of all the headsets in your deployment.

These features are only available through the Cisco Headset 730 USB cable.Note

Workflow: Configure Headset ServiceabilityUse the following workflow to guide you through the setup of your Cisco Headset Serviceability feature.


h700_g_cisco-headset-700-series-hardware.xml

After you complete this workflow, you can configure headset settings, maintain headset latest firmware loads,headset association to users, enable headset-based Extension Mobility, and maintain inventory.

Procedure

PurposeCommand or Action

Turn on Cisco Headset Service in CiscoUnified Serviceability.

Activate Cisco Headset Service, on page 8Step 1

Make sure you install and upgrade the latestheadset firmware using a COP file.

Prepare Your Headset COP Files, on page 9Step 2

If you haven't yet configured User Profiles, usethis procedure to set up profiles for your users.

Configure User Profiles for Headset Users, onpage 10

Step 3

If all User Profiles are configured, you can skipthis task.

Assign User Profiles to your end users. If you'vealready assigned User Profiles, you can skipthis task.

Apply User Profiles to End Users, on page 10Step 4

Configure default settings and firmware for aCisco headset template. Associate User Profiles

Configure a Headset Template, on page 15Step 5

to the template such that users whom use thatUser Profile are assigned to this headsettemplate.

Check that you can see your deployed headsetinventory through the Cisco Unified CMinterface.

View Headset Inventory, on page 17Step 6

Activate Cisco Headset ServiceBefore you can begin administering Cisco Headsets through the Cisco Unified CM Administration interface,turn on Cisco Headset Service in Cisco Unified Communications Manager Serviceability.

Cisco Headset service should be activated on all the Unified CommunicationsManager nodes wherever CiscoCallManager service is already running. Ensure that you activate the Cisco Headset service on the UnifiedCommunications Manager nodes where you want to administer headsets using the Cisco Unified CMAdministration interface. The Cisco CallManager service will be automatically activated when you enablethe Cisco Headset service. Deactivate the Cisco CallManager service if you do not need it.

Note

Procedure

Step 1 From Cisco Unified CM Administration, navigate to Cisco Unified Serviceability and click Go.Step 2 Select Tools > Service Activation.


Cisco Headset 700 Series Administration on Cisco Unified Communications ManagerActivate Cisco Headset Service

Step 3 Check the Cisco Headset Service check box from the CM Services section and select Save.

What to do next

Prepare your Headset COP Files.

Prepare Your Headset COP FilesYou can install and upgrade the latest headset firmware using a COP file. A headset COP file contains all thefirmware versions of different headset models along with their configuration data.

Ensure that the Cisco Headset service is up and running before the COP file is installed.

Ensure that the headset COP file is installed on all nodes of Unified Communications Manager.

Note

1. Install or upgrade the COP file to the Unified CommunicationsManager system before you can start usingyour Cisco headsets.

When you connect your headset to the endpoints, the headset template configuration changes are applied. Ifyou make any updates to the headset template configurations on Unified Communications Manager, theendpoints apply these configuration updates on the connected headsets.

All configuration updates depend on the version of the headset template in the COP file. If the headset templateversion is higher in the latest COP file, the configuration file on Unified CommunicationsManager is updated.If the configuration file in the COP file is upgraded, the headset template version in Unified CommunicationsManager is updated irrespective of the version of the template and vice versa. The following list shows thevarious template version update scenarios after a COP file upgrade:

• If the Unified Communications Manager is currently installed with the headset template version 1-10and you upgrade your Unified Communications Manager server that has headset template version 1-12,then the chosen headset template version is 1-12. Unified Communications Manager opts for the higherheadset template version.

• If the Unified Communications Manager is currently installed with the headset template version 1-10and you upgrade your Unified Communications Manager server that has headset template version 1-9,then the chosen headset template version is 1-10. Unified Communications Manager opts for the higherheadset template version.

• If the Unified Communications Manager is currently installed with the headset template version 1-10and you install a COP file that has headset template version 1-12, then the chosen headset templateversion is 1-12. Headset template installed with the COP files is the preferred option.

• If the Unified Communications Manager is currently installed with the headset template version 1-10and you install a COP file that has headset template version 1-9, then the chosen headset template versionis 1-9. Headset template installed with the COP files is the preferred option.

• If you had a COP file installed that has headset template version 1-12 and you upgrade your UnifiedCommunicationsManager server having headset template version 1-10, then the chosen headset templateversion is 1-12. Unified Communications Manager opts for the higher headset template version.


Cisco Headset 700 Series Administration on Cisco Unified Communications ManagerPrepare Your Headset COP Files

Configure User Profiles for Headset UsersIf you haven't yet configured User Profiles for your users, use this procedure to set up profiles. Your headsettemplates will be assigned to users via their User Profile. If you've already configured User Profiles, you canskip this task.

Configure multiple User Profiles for different groups of users as per your deployment needs. By default, allUser Profiles get assigned to the System default headset template. You can assign them to customized templateswhen you configure your headset template.

Note

Procedure

Step 1 From Cisco Unified CM Administration, choose User Management > User/Phone Add > User Profile.Step 2 Click Add New.Step 3 Enter a Name and Description for the user profile.Step 4 Assign a Universal Device Template to apply to users' Desk Phones, Mobile and Desktop Devices, and

Remote Destination/Device Profiles.Step 5 Assign a Universal Line Template to apply to the phone lines for users in this user profile.Step 6 If you want the users in this user profile to be able to use the self-provisioning feature to provision their own

phones, do the following:a) Check the Allow End User to Provision their own phones check box.b) In the Limit Provisioning once End User has this many phones field, enter a maximum number of

phones the user is allowed to provision. The maximum is 20.

Step 7 Click Save.

Apply User Profiles to End UsersAssociate your users to the User Profiles that you've created. The User Profile must be associated with theend user, and the MAC of the device must be added under the controlled devices to apply the headset templateconfiguration changes.

If you've already assigned all users to the appropriate User Profiles, you can skip this task.Note

Procedure

Step 1 To add a new end user to the Unified Communications Manager database manually, perform the following:a) In Cisco Unified CM Administration, choose User Management > End User.


Cisco Headset 700 Series Administration on Cisco Unified Communications ManagerConfigure User Profiles for Headset Users

b) Click Add New.c) Enter the User ID and Last name.d) Choose the User Rank from the drop-down list.e) Complete the fields in the End User Configuration window. For field descriptions, see the online help.f) Click Save.

Step 2 To associate the end user with the device, perform the following:a) In Cisco Unified CM Administration, choose Device > Phone.b) Select the Cisco IP Phone or device.c) Under Device Information, select User as the Owner and select the Owner User ID.d) Click Save and Apply Config for the configuration changes to take effect.

Firmware ManagementMost phones and devices connected to the Unified Communications Manager support the Cisco Headset 500Series and Cisco Headset 700 Series. Install the latest phone firmware release and device package beforeconnecting your headset to a phone. When the headset first connects, it downloads the required firmware andbegins the upgrade process.

For a given headset model, the following two firmware options are supported:

• Remain on current version—Choose this option if you want the headset to remain on the existingfirmware version (that is, the headset firmware version is not upgraded to the latest system firmwareversion).

• Latest—Choose this option to upgrade or downgrade the headset. The system installs and runs the chosensoftware, even if that firmware is an older release from what the headset currently has.

For example, if you choose 1-5-1-10 as the latest, that firmware will be installed on the headset regardlessof whether the headset currently has 1-5-1-9 or 1-5-1-11.

Firmware Considerations

• Users assigned to the standard headset template will always receive the latest headset firmware andsettings.

• Settings shown in the Headset Template Configuration (both Standard and Custom) are always set to theLatest firmware for all headset model series.

Headset Template ManagementYou can assign headset templates to user profiles in Cisco Unified Communications Manager (Unified CM)to configure default headset settings for your users when their Cisco IP Phone resets. Users may override theirindividual headset settings from their Cisco IP Phone. Unified CM supports two types of headset templates:


Cisco Headset 700 Series Administration on Cisco Unified Communications ManagerFirmware Management

Standard Default Headset Configuration Template

This is the system default template that contains the factory default settings for all of your headset models. Itcontains the headset settings supported by the latest headset firmware installed on your system. You cannotedit the default settings, but you can change the profile configuration setting.

The Standard Default Headset Configuration template is created only when the Cisco Headset Service isactivated in Cisco Unified Serviceability. For more information, see Administration Guide for Cisco UnifiedCommunications Manager.

Note

By default, all User Profiles are associated to the standard headset template unless you associate a profile toa customized headset template. To make a customized templace, you copy a default template and change theparameters. You can make copies of the standard default headset template to create custom template withcustomized values of the parameters including the headset firmware version.

System Generated Custom Headset Template

Before Cisco Unified Communications manager Release 12.5(1)SU1, you controlled headsets with thedefaultheadsetconfig.json file. But as of Unified CMRelease 11.7(1)SU7 or later, and 12.5(1)SU1or later, the defaultheadsetconfig.json file is part of the System Generated Custom Headset Template inthe Cisco Unified CM Administration interface.

Custom Headset Configuration Template

You can create a customized headset template as per your deployment needs. You can assign different headsetparameters to different models in the same template. You can also assign different firmware loads to differentheadset models. The custom headset settings can be assigned to specific sets of users by associating a UserProfile to the Custom Headset Template.

For more information about the headset template configuration settings, see the Headset Template Configurationfield descriptions in the Cisco Unified Communications Manager Administration Online Help.

The following table describes the parameters in each headset template.

Table 1: Cisco Headset 500 Series Parameters

NotesDefaultRangeParameter

Controls the level of sound in the headset. 0 isvery low while 15 is loud.

Configure this setting based on the ambientnoise in the office environment.

This parameter applies to all headsets in theCisco Headset 500 Series.

70 – 15Speaker Volume


Cisco Headset 700 Series Administration on Cisco Unified Communications ManagerHeadset Template Management


Gain controls how loud the user sounds to otherpeople on the call. Softer means users soundquiet while Louder means users sound muchlouder.

Configure this setting based on the ambientnoise in the office environment.


DefaultSofter – LouderMicrophone Gain

Controls how much of a user's own voice theycan hear through their headset.Off turns off thesidetone while High means that users receivemuch more feedback from their headsetmicrophones.


LowOff – HighSidetone

Controls the Equalizer settings.Warmer settingsmean users hear more bass in their headsets,while a brighter setting means users hear moretreble.


DefaultWarmest – BrightestEqualizer

Controls the Digital Enhanced cordlessTelecommunications (DECT) codec in the CiscoHeadset 560 Series.

In a dense DECT environment, set the field toNarrow Band to limit the Cisco Headset 560Series to the G.726 codec.

WideBand

Wide Band, NarrowBand

Audio Bandwidth

Controls the use of Bluetooth on the CiscoHeadset 560 Series with Multibase. When thisparameter is set to Off, the base deletes alldevices paired with it.

You can disable Bluetooth if yourusers are operating in anenvironment in which informationsecurity is at a premium.

Note

OnOn, OffBluetooth

Controls the use of the conferencing feature onthe Cisco Headset 560 Series. Conferencingallows up to three guest headsets to pair withthe same base at once.

See Cisco Headset 500 Series User Guide formore information on conferencing.

OnOn, OffConference




Controls the headset's firmware upgrade source.

By default, users can upgrade their headsetthrough a Cisco IP Phone connected to UnifiedCommunications Manager or through CiscoJabber for Windows or Mac. You can restrictyour headsets to only accept firmware changesthrough a Unified Communications Managersource.

AllowfromUCM orCiscoCloud

Allow from UCM orCisco Cloud (firmwarewill upgrade only),Restrict to UCM only(firmware mayupgrade or downgrade)

Firmware Source

Controls the maximum distance between theCisco Headset 560 Series and its base.

By default, the bases have a DECT range ofover 330 feet (100 meters) in ideal conditions.If you configure the DECT radio range toMedium Range or Short Range, the headsetbase consumes less power but users can't moveas far from the base while on a call. ConfigureDECT radio range to Short Range for highdensity headset deployment.

For more detailed information on DECTdeployment, refer to the white paper on CiscoHeadset deployment, How to Deploy DECT atWork for the Cisco Headset 560 Series.

MediumRange

Autorange, MediumRange, Short Range

DECT Radio Range

Table 2: Cisco Headset 700 Series Parameters


Controls the headset's firmware upgrade source.

By default, users can upgrade their headsetthrough a Cisco IP Phone or Cisco Jabberconnected toUnifiedCommunicationsManager,or through the Cisco Headsets app. You canrestrict your headsets to only accept firmwarechanges through a Unified CommunicationsManager source.

AllowfromUCM orCiscoCloud

Allow from UCM orCisco Cloud (firmwarewill upgrade only),Restrict to UCM only(firmware mayupgrade or downgrade)

Firmware Source

Controls how much of a user's own voice theycan hear through their headset. Off turns offsidetone whileHigh means users receive muchmore feedback from their headset microphones.Adaptive turns on the adaptive sidetone feature.When adaptive sidetone is active, the headsetautomatically adjusts the sidetone level basedon how loud the user talks.

MediumOff, Low, Medium,High, Adaptive

Sidetone



https://www.cisco.com/c/dam/en/us/products/collateral/collaboration-endpoints/headset-500-series/white-paper-c11-743032.pdf

https://www.cisco.com/c/dam/en/us/products/collateral/collaboration-endpoints/headset-500-series/white-paper-c11-743032.pdf


Controls how much noise cancellation a theheadset . Off turns noise cancellation off while100% means users have much more noisecancellation. Adaptive turns on the AdaptiveNoise Cancellation feature. When AdaptiveNoise Cancellation is active, the headsetautomatically adjusts noise cancellation basedon the surrounding environment.

100%Off, 0% – 100%,Adaptive

Active NoiseCancellation

Configure a Headset TemplateUse this procedure to configure a headset template with customized settings that you can apply to Ciscoheadsets. You can create a customized template or use the system-defined Standard Default Headset Template.

The Standard Default Headset Configuration Template is a system-defined template. You can assign newUser Profiles to the Standard Default Headset Template but you can't edit the template. By default, all userprofiles are assigned to this template. To disassociate a user profile from this template, you must assign theprofile to a new template.

Note

Procedure

Step 1 From Cisco Unified CM Administration, choose Device > Headset > Headset Template.Step 2 Do either of the following:

• To edit an existing template, select the template.• To create a new template, select any existing template and click Copy. The existing settings are appliedto your new template.

Step 3 Add a Name and Description for the template.Step 4 Under Model and Firmware Settings, assign any customized headset settings that you want to apply to this

template. To add a new setting, click the Add button and configure the settings.Step 5 Use the up and down arrows to move the User Profiles that you want to assign to this template to theAssigned

Uers Profiles list box. All users whom are assigned to those profiles will also be assigned to this headsettemplate.

Step 6 Click Save.Step 7 Use the Set to Default button to return to the default template settings.Step 8 Click Apply Config.

For a Standard Default Headset Configuration Template, theApply Config button takes effect for the following:

• Devices owned by users you added to the Assigned User Profile list

• Anonymous devices


Cisco Headset 700 Series Administration on Cisco Unified Communications ManagerConfigure a Headset Template

For a Customized Headset Configuration Template, the Apply Config button takes effect only for devicesowned by users you added to the Assigned User Profiles list.

Headset Inventory ManagementCisco IP Phones send headset inventory data to Unified Communications Manager whenever the headset isin a connected or disconnected state. Unified Communications Manager stores the inventory data so you cangenerate an Inventory Summary Report or Custom Inventory Report for all headsets deployed in this server.

Report information includes: headset serial and model number, docking station details, firmware, configurationtemplates used, vendor details, and headset connection status to devices.

Headset Inventory SettingsFrom Cisco Unified CM Administration, use the Device > Headset > Headset Inventory window to view afull list of all headsets deployed on your server. You can use this information to generate reports for alldeployed headsets. If you click the Serial Number of the device, you can view details of individual headsetsin a pop-up window.

Table 3: Headset Inventory Settings

DescriptionField

Serial Number of the headset. This number is unique for every individual headset.

For non-Cisco headsets, the Device Name is used as the Serial Number.Using the same non-Cisco headset with multiple phones createsduplicate headset records.

Note

Serial Number

Model number of the headset.Model

Displays vendor details.Vendor

Indicates the type of headset connection: Wired, DECT Wireless, or Unknown.Type

Displays the most current firmware load of the headset.Firmware

Displays information of the end user using the phone or device.User

Display the name of the headset configuration template.Template

Displays the status of the headset activities. It can be: Connected or Disconnected.Status (since)

Displays the type of docking model station.Dock Model

Name of the device to which the headset is connected to.Device Name

Displays the Cisco IP Phone or Cisco Jabber model number. For example,CP-8865 is a Cisco IP Phone model. CSF is a device type for either Cisco Jabberfor Mac or Cisco Jabber for Windows.

Device Model


Cisco Headset 700 Series Administration on Cisco Unified Communications ManagerHeadset Inventory Management

DescriptionField

Displays the latest version of the software used. It can be a phone firmware or aJabber software version.

Software Version

Displays the age of the headset. If the record is deleted, the headset age is reset.Headset Age (days)

View Headset InventoryYou can view a full list of all headsets deployed on your server. You can use this information to generatereports for all deployed headsets.

Procedure

Step 1 From Cisco Unified CM Administration, choose Device > Headset > Headset Inventory.Step 2 Do either of the following:

• Select Find to see a full list of headsets deployed on your server.• Enter a one or more search criteria into the search box and select Find.

Headset Inventory SummaryFrom Cisco Unified CMAdministration, you can use the Device > Headset > Headset Inventory Summarywindow to view an aggregate summary of your deployed headsets in the Headset Inventory Summarywindow.

Headset Inventory by Model

DescriptionField

The headset model number.Headset Model

Lists the number of headsets for each model type in your deployment.

Click the link in the Quantity column to navigate to the detailedHeadset Inventory page, filtered by model type.

Note

Quantity

Headset Inventory by Status

Click the hyperlinks in the Headset Model, Active, Inactive, or Unassigned columns to navigate to thedetailed Headset Inventory page for each status.

DescriptionField

The headset model number.Headset Model

The headset has connected within the last 30 days.Active


Cisco Headset 700 Series Administration on Cisco Unified Communications ManagerView Headset Inventory

DescriptionField

The headset hasn't connected in the last 30 days.Inactive

The user ID doesn't exist in the system or the inventory record doesn't have auser ID mapping.

Unassigned

Get an Aggregate Summary of Your Deployed HeadsetsYou can view an aggregate summary of your deployed headsets in theHeadset Inventory Summarywindow.

Procedure

In Cisco Unified CM Administration, select Device > Headset > Headset Inventory Summary.

You can view a breakdown of headset inventory by model or by headset status.

Configure Cisco IP Phones for Headsets on Cisco UnifiedCommunications Manager

Most Cisco IP Phone 8800 Series phones connected to Cisco Unified Communications Manager support theCisco Headset 700 Series.We recommend that you install the latest phone firmware release and device packagebefore connecting your headset to a phone.When the headset first connects, it downloads the required firmwareand begins the upgrade process.

Make sure that the phones on Cisco Unified Communications Manager are properly configured for use withheadsets.

The following table describes the fields that control functions related to Cisco Headset 700 Series on CiscoUnified Communications Manager.

For more detailed information on all the Cisco IP Phone configuration fields in Cisco Unified CommunicationsManager, see the Feature Configuration Guide for Cisco Unified Communications Manager.

Table 4: Product Specific Configuration Fields for Headsets in Cisco Unified Communications Manager

Cisco Headset 700 SeriesConfiguration Field Name

ApplicableSide USB Port

(Cisco IP Phone 8851, 8851NR, 8861, 8865, and8865NR only)

ApplicableBack USB Port

(Cisco IP Phone 8861, 8865, and 8865NR only)


Cisco Headset 700 Series Administration on Cisco Unified Communications ManagerGet an Aggregate Summary of Your Deployed Headsets

Cisco Headset 700 SeriesConfiguration Field Name

ApplicableBluetooth

(Cisco IP Phone 8845, 8851, 8861, and 8865 only)

The Cisco Headset 730 does not appear in the Cisco Unified Comunicationa Manager inventory when itconnects with Bluetooth or the USB Adapter.

Note

Cisco Headset 700 Series Parameters on Cisco Unified CommunicationsManager

The following table describes the fields in the Product Specific Configuration Layout pane that need to beconfigured for headset use.

Table 5: Product Specific Configuration Fields for Headsets

Description and Usage GuidelinesDefaultField Type orChoices

Field Name

Controls the ability to use the USB port on the sideof the Cisco IP Phones 8851, 8851NR, 8861, 8865,and 8865NR.

The side USB port or the back USB port must beenabled for users to connect the USB cables to theirheadsets.

EnabledDisabled

Enabled

Side USB Port

Controls the ability to use the USB port on the backof the Cisco IP Phones 8861, 8865, and 8865NR.

The side USB port or the back USB port must beenabled for users to connect the USB cables to theirheadsets.

EnabledDisabled

Enabled

Back USB Port

Enables or disables the Bluetooth option on the phone.If disabled, the user can't enable bluetooth on thephone. Supported on Cisco IP Phone 8845, 8851,8861, and 8865.

Phones that don't support this feature don't displaythe field.

EnabledDisabled

Enabled

Bluetooth

Set Up a Group of Phones for HeadsetsYou can configure a group of phones for headset support.


Cisco Headset 700 Series Administration on Cisco Unified Communications ManagerCisco Headset 700 Series Parameters on Cisco Unified Communications Manager

Procedure

Step 1 Sign into Cisco Unified Communications Manager Administration as an administrator.Step 2 Select Device > Device Settings > Common Phone Profile

Step 3 Locate the phones.Step 4 Navigate to the Product Specific Configuration Layout pane and set the fields.Step 5 Check the Override Enterprise Settings check box for any changed fields.Step 6 Click Save.Step 7 Click Apply Config.Step 8 Restart the phones.

Set Up a Single Phone for a HeadsetYou can configure a single phone for headset support. To configure a group of phones, use the CommonPhone Profile.

Procedure

Step 1 Sign into Cisco Unified Communications Manager Administration as an administrator.Step 2 Select Device > Phone

Step 3 Locate the phone associated with the user.Step 4 Navigate to the Product Specific Configuration Layout pane and set the fields.Step 5 Check the Override Enterprise/Common Phone Profile Settings check box for any changed fields.Step 6 Click Save.Step 7 Click Apply Config.Step 8 Restart the phone.


Cisco Headset 700 Series Administration on Cisco Unified Communications ManagerSet Up a Single Phone for a Headset

C H A P T E R 3Headset Management on Cisco UnifiedCommunications Manager Version 12.5(1) orOlder

• Headset Management on Older Versions of Cisco Unified Communications Manager, on page 21• Download the Default Headset Configuration File, on page 23• Modify the Default Headset Configuration File, on page 23• Install the Default Configuration File on Cisco Unified Communications Manager, on page 25• Restart the Cisco TFTP Server, on page 26

Headset Management on Older Versions of Cisco UnifiedCommunications Manager

If you have a version of Cisco Unified Communications Manager older than 12.5(1)SU1, you can remotelyconfigure your Cisco Headset 700 Series settings for use with on-premises phones.

Remote headset configuration on Cisco Unified Communication Manager version 10.5(2), 11.0(1), 11.5(1),12.0(1), and 12.5(1) requires you to download a file from the Cisco Software Download website, edit the file,and then upload the file on the Cisco Unified Communications Manager TFTP server. The file is a JavaScriptObject Notification (JSON) file. The updated headset configuration is applied to the enterprise headsets overa 10 to 30-minute time frame to prevent a traffic backlog on the TFTP server.

You can manage and configure headsets through Cisco Unified Communications Manager Administrationversion 11.5(1)SU7.

Note

Note the following as you work with the JSON file:

• The settings aren't applied if you are missing a bracket or brackets in the code. Use an online tool suchas JSON Formatter and check the format.

• Set the updatedTime setting to the current epoch time or the configuration is not applied. Alternatively,you can increase the updatedTime value by +1 to make it larger than the previous version.

• Do not change the parameter name or the setting will not be applied.


https://software.cisco.com/download/home/286323239/type/286323289/release/1.0(2)

For more information on the TFTP service, see the "Manage Device Firmware" chapter of the AdministrationGuide for Cisco Unified Communications Manager and IM and Presence Service.

Upgrade your phones to the latest firmware release before you apply the defaultheadsetconfig.jsonfile. The following table describes the default settings you can adjust with the JSON file.

Table 6: Cisco Headset 700 Series Parameters and Default Settings


Limits the download source00 (UCMand Cloud)– 1 (UCMOnly)

Upgrade Source

Controls the Auto Mute feature in the Cisco Headset730. When Auto Mute is active, users canautomatically mute active calls when they take offtheir headsets. Mute automatically turns off whenusers put their headsets back on.

10 (Off) – 1(On)

Auto Mute

Controls the Auto Play feature in the Cisco Headset730. When Auto Play is active, users canautomatically pause music playback when they takeoff their headsets. Music playback automaticallyresumes when users put their headsets back on.

10 (Off) – 1(On)

Auto Play

Controls the AutoAnswer feature in the CiscoHeadset730. When Auto Answer is active, users canautomatically answer incoming calls when they puttheir headsets on.

10 (Off) – 1(On)

Auto Answer

Controls how much of a user's own voice they canhear through their headset. 0 turns off sidetone while3 means users receive muchmore feedback from theirheadset microphones. 4 turns on the adaptive sidetonefeature. When adaptive sidetone is active, the headsetautomatically adjusts the sidetone level based on howloud the user talks.

00 (Off) – 4(Adaptive)

Sidetone

Controls how much noise cancellation a the headset. 0 turns noise cancellation off while 5 means usershave much more noise cancellation. 6 turns on theAdaptive Noise Cancellation feature.When AdaptiveNoise Cancellation is active, the headset automaticallyadjusts noise cancellation based on the surroundingenvironment.

50 (Off) – 6(Adaptive)

ActiveNoise Cancellation


Headset Management on Cisco Unified Communications Manager Version 12.5(1) or OlderHeadset Management on Older Versions of Cisco Unified Communications Manager

Download the Default Headset Configuration FileBefore configuring the headset parameters remotely, you must download the latest JavaScript Object Notation(JSON) sample file.

Procedure

Step 1 Go to the following URL: https://software.cisco.com/download/home/286325098.Step 2 Choose Headset 700 Series.Step 3 Select your headset series.Step 4 Choose a release folder and select the zip file.Step 5 Click the Download or Add to cart button, and follow the prompts.Step 6 Unzip the file to a directory on your PC.

What to do next

Modify the Default Headset Configuration File, on page 23

Modify the Default Headset Configuration FileNote the following as you work with the JavaScript Object Notation (JSON) file:

• The settings aren't applied if you are missing a bracket or brackets in the code. Use an online tool suchas JSON Formatter and check the format.

• Set the "updatedTime" setting to the current epoch time or the configuration is not applied.

• Confirm that firmwareName is LATEST or the configurations will not be applied.

• Do not change a parameter name or the setting will not be applied.

Procedure

Step 1 Open the defaultheadsetconfig.json file with a text editor.Step 2 Edit the updatedTime and the headset parameter values you wish to modify.

A sample script is shown below. This script is provided for reference only. Use it as a guide as you configureyour headset parameters. Use the JSON file that was included with your firmware load.{"headsetConfig": {"templateConfiguration": {"configTemplateVersion": "1","updatedTime": 1537299896,"reportId": 3,"modelSpecificSettings": [{


Headset Management on Cisco Unified Communications Manager Version 12.5(1) or OlderDownload the Default Headset Configuration File

https://software.cisco.com/download/home/286325098

"modelSeries": "530","models": ["520","521","522","530","531","532"

],"modelFirmware": [{"firmwareName": "LATEST","latest": true,"firmwareParams": [{"name": "Speaker Volume","access": "Both","usageId": 32,"value": 7

},{"name": "Microphone Gain","access": "Both","usageId": 33,"value": 2

},{"name": "Sidetone","access": "Both","usageId": 34,"value": 1

},{"name": "Equalizer","access": "Both","usageId": 35,"value": 3

}]

}]

},{"modelSeries": "560","models": ["560","561","562"

],"modelFirmware": [{"firmwareName": "LATEST","latest": true,"firmwareParams": [{"name": "Speaker Volume","access": "Both","usageId": 32,"value": 7

},{"name": "Microphone Gain","access": "Both","usageId": 33,


Headset Management on Cisco Unified Communications Manager Version 12.5(1) or OlderModify the Default Headset Configuration File

"value": 2},{"name": "Sidetone","access": "Both","usageId": 34,"value": 1

},{"name": "Equalizer","access": "Both","usageId": 35,"value": 3

},{"name": "Audio Bandwidth","access": "Admin","usageId": 36,"value": 0

},{"name": "Bluetooth","access": "Admin","usageId": 39,"value": 0

},{"name": "DECT Radio Range","access": "Admin","usageId": 37,"value": 0

}{

"name": "Conference","access": "Admin","usageId": 41,"value": 0

]}

]}

]}

}}

Step 3 Save the defaultheadsetconfig.json.

What to do next

Install the default configuration file.

Install the Default Configuration File on Cisco UnifiedCommunications Manager

After you edit the defaultheadsetconfig.json file, install it on Cisco Unified CommunicationsManager using the TFTP File Management tool.


Headset Management on Cisco Unified Communications Manager Version 12.5(1) or OlderInstall the Default Configuration File on Cisco Unified Communications Manager

Procedure

Step 1 From Cisco Unified OS Administration, choose Software Upgrades > TFTP File Management.Step 2 Select Upload File.Step 3 Select Choose File and navigate to the defaultheadsetconfig.json file.Step 4 Select Upload File.Step 5 Click Close.

Restart the Cisco TFTP ServerAfter you upload the defaultheadsetconfig.json file to the TFTP directory, restart the Cisco TFTPserver and reset the phones. After about 10–15minutes, the download process begins and the new configurationsare applied to the headsets. It takes an additional 10 to 30 minutes for the settings to be applied.

Procedure

Step 1 Log in to Cisco Unified Serviceability and choose Tools > Control Center - Feature Services.Step 2 From the Server drop-down list box, choose the server on which the Cisco TFTP service is running.Step 3 Click the radio button that corresponds to the Cisco TFTP service.Step 4 Click Restart.


Headset Management on Cisco Unified Communications Manager Version 12.5(1) or OlderRestart the Cisco TFTP Server

C H A P T E R 4Headset Administration in Cisco Webex ControlHub

• Headset Management in Cisco Webex Control Hub, on page 27• View Headset Inventory in Cisco Webex Control Hub, on page 27

Headset Management in Cisco Webex Control HubUse this chapter for information on how to monitor, analyze, and troubleshoot Cisco Headsets in CiscoWebexControl Hub. This chapter assumes that you have already deployed the Cisco Headset 500 Series Cisco Headset700 Series to your users. For more information on headset deployment see About the Cisco Headset 700Series, on page 1.

In Cisco Webex Control Hub, you can:

• View headset firmware on headsets connected to Webex.

• Get a detailed inventory of headsets connected to Webex, Cisco Webex Meetings, and Cisco WebexDesk Series devices.

View Headset Inventory in Cisco Webex Control HubUse headset inventory information to efficiently deploy headsets to your users. You can view and sort throughindividual headsets connected toWebex, CiscoWebexMeetings, and the CiscoWebex Desk Pro. Each headsetpage displays headset model serial number, firmware version, connection status, and how long the headsethas been connected.

You can sort your deployed headsets by model, status, or user.

When you click on a headset in Control Hub, you can view the device details. The following table shows thedisplayed information.

Table 7: Headset Page Contents in Cisco Webex Control Hub

DescriptionField

The last device or soft client connected to the headsetConnected To


DescriptionField

Workspace user assigned to the deviceBelongs To

List of tags applied to the deviceTags

Headset serial numberSerial Number

Current headset firmware versionSoftware

Type of headset connectionConnection Type

List of recent headset connection eventsConnection History

Procedure

Step 1 From the customer view in https://admin.webex.com/, go to Devices.Step 2 Optional: In the search bar, type Headset to only show the headsets in your inventory.Step 3 Select a headset from the inventory.

Delete a Headset from Cisco Webex Control HubYou can delete an individual headset from Control Hub if, for example, a user leaves your company and theheadset is no longer in use.

Procedure

Step 1 From the customer view in https://admin.webex.com, go to Devices.Step 2 Click on the headset you want to remove from the inventory.Step 3 Click Delete and confirm the action in the popup window.

Delete a Group of Headsets from Cisco Webex Control HubIf a group of headsets aren't needed, then you can delete them from Control Hub.

Procedure

Step 1 From the customer view in https://admin.webex.com, go toDevices and select the headsets you want to delete.Step 2 Click Delete Devices and confirm the action in the popup window.


Headset Administration in Cisco Webex Control HubDelete a Headset from Cisco Webex Control Hub

https://admin.webex.com/

https://admin.webex.com

https://admin.webex.com

Generate a Headset Inventory Report in Cisco Webex Control HubYou can generate a customized report of headsets in your inventory as a CSV file.

Procedure

Step 1 From the customer view in https://admin.webex.com/, go to Devices.Step 2 Optional: In the search bar, type headset to only show the headsets in your inventory.Step 3 Select the headsets you want to include in your inventory report.Step 4 Click Export as CSV.Step 5 Select the device attributes you want to include in your inventory report.Step 6 Click Export.


Headset Administration in Cisco Webex Control HubGenerate a Headset Inventory Report in Cisco Webex Control Hub

https://admin.webex.com/


Headset Administration in Cisco Webex Control HubGenerate a Headset Inventory Report in Cisco Webex Control Hub

C H A P T E R 5Cisco headset 700 Series Troubleshooting

• Troubleshooting Overview, on page 31• Update Your Headset Firmware With a Cisco IP Phone, on page 33• Update Your Headset Firmware on Cisco Jabber, on page 34• Update Your Headset With the Cisco Headsets App, on page 34• Open a TAC Case Online, on page 35• Your Headset Serial Number, on page 36

Troubleshooting OverviewYou may experience issues related to the following scenarios:

• A user's headset cannot communicate with their selected call device.

• Users experience poor audio quality.

• The headset or phone firmware is incompatible.

User Can't Use the Headset with a Cisco IP Phone

Problem

Your user has difficulty connecting or updating their Cisco Headset 700 Series to a Cisco IP Phone.

Solution

• Check the user's phone firmware.

• Check the connection between the phone and the headset.

• Disconnect and reconnect the headset.

See the Cisco Headset 730 User Guide for other troubleshooting solutions that the user can perform at theirdesk.


Headsets Don't Work with Cisco Jabber

Problem

Cisco Jabber for Windows or Mac does not work with any Cisco headset models.

Solution

Make sure that Jabber on Cisco Unified CommunicationsManager has been properly configured for headsets.Check the jabber-config.xml file on the TFTP server to make sure that the parameterEnableAccessoriesManager is set totrue. This parameter enables call management functionality in connecteddevices, including headsets.

Refer to the On-Premises Deployment for Cisco Jabber for detailed information about on how to modify andupload the jabber-config.xml file to your TFTP server.

See https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_on-premises-deployment-for-cisco-jabber-12/cjab_b_on-premises-deployment-for-cisco-jabber-12_chapter_01111.html

For more detailed information on all the Cisco Jabber configuration fields in Cisco Unified CommunicationsManager, see the Parameters Reference Guide for Cisco Jabber at https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_parameters-reference-guide-for-cisco_12.html.

Headsets Don't Show Up in Cisco Unified Communications ManagerAdministration Inventory

Problem

Your deployed headsets connected to a Cisco IP Phone or Cisco Jabber don't show up in the Inventory pageon Cisco Unified CM Administrator.

Solution

• Make sure your users have phone firmware 12.7(1) or later, or Cisco Jabber version 12.8 or later.

• Make sure that the headset connects to the phone through the USB cable. Cisco Unified CMAdministratordoesn't register headset inventory through Bluetooth or through the USB Adapter.

• Make sure that Cisco Headset Service is active.

See Activate Cisco Headset Service, on page 8.

• Make sure that you have Cisco Unified Communications Manager 11.5(1)SU7 or later, or Cisco UnifiedCommunications Manager 12.5(1)SU1 or later.

Poor Audio Quality

Problem

Your user experiences poor audio quality.


Cisco headset 700 Series TroubleshootingHeadsets Don't Work with Cisco Jabber

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_on-premises-deployment-for-cisco-jabber-12/cjab_b_on-premises-deployment-for-cisco-jabber-12_chapter_01111.html



https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_parameters-reference-guide-for-cisco_12.html

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_parameters-reference-guide-for-cisco_12.html

Solution

• Unplug and reconnect the headset to the desired call device.

• Turn the headset off then on again.

• Disconnect other paired Bluetooth devices from the headset.

• Disconnect Bluetooth and connect to the desired call device with the USB or 3.5 mm cable.

Submit Logs Through the Cisco Headsets AppHeadset logs provide Cisco engineers with valuable diagnostic information that help us improve the CiscoHeadset 730.

Procedure

Step 1 Open the Cisco Headsets mobile app.Step 2 Select Support and tap Send Logs.

The Cisco Headsets app opens your preferred email app with a new message that contains a prefilled subjectline and log files attached.

Step 3 Describe your problem in the email, add any other relevant attachments, and tap send.

Update Your Headset Firmware With a Cisco IP PhoneYou can update your headset software on any supported Cisco IP Phone.

Procedure

Step 1 Connect your headset to a Cisco IP Phone.

You can only upgrade the Cisco Headset 730 on IP Phones through the USB cable.Note

Step 2 If the headset does not automatically begin to update, restart the phone. The phone downloads the latest headsetversion file when the phone restarts and uploads it to the headset.

Check Your Headset Firmware on On-Premises PhonesYou can check your headset software on any supported Cisco IP Phone.


Cisco headset 700 Series TroubleshootingSubmit Logs Through the Cisco Headsets App

Procedure

Step 1 Press Applications .Step 2 Select Accessories.Step 3 Highlight Cisco Headset and press Show detail.

Update Your Headset Firmware on Cisco JabberYou can update your headset software on any computer running Cisco Jabber version 12.5 or later. Jabberautomatically begins the update process if a new firmware release is available.

Jabber version 12.9 or later displays the headset update progress.

Procedure

Step 1 Connect your headset via the USB cable to a computer running Cisco Jabber.Step 2 Follow the on-screen instructions.

Check Your Headset Firmware on Cisco JabberYou can check your Cisco headset firmware on Cisco Jabber version 12.8 or later.

Procedure

Step 1 In Cisco Jabber, click the gear icon and select Settings > Audio.Step 2 Under the Speaker slider, click Advanced Settings.

Your headset model, serial number, and current firmware version displays at the top of the window.

Update Your Headset With the Cisco Headsets AppUsers can update their headsets through the Cisco Headsets mobile app. A notification appears at the top ofthe screen when a new firmware load is available. New firmware versions automatically appear on the appand take about 7–10 minutes to complete.


Cisco headset 700 Series TroubleshootingUpdate Your Headset Firmware on Cisco Jabber

Procedure

Step 1 On your mobile phone, open the Cisco Headsets app.Step 2 Tap the blue notification at the top of the screen.Step 3 Follow the on-screen instructions.

Check Your Headset Firmware in the Cisco Headsets AppYou can check your current firmware load in the Cisco Headsets app.

The app will send you a prompt when a new firmware version is available.Note

Procedure

Step 1 On your mobile device, open Cisco Headsets.Step 2 Select Settings > Device Info.

Submit Logs Through the Cisco Headsets AppHeadset logs provide Cisco engineers with valuable diagnostic information that help us improve the CiscoHeadset 730.

Procedure

Step 1 Open the Cisco Headsets mobile app.Step 2 Select Support and tap Send Logs.

The Cisco Headsets app opens your preferred email app with a new message that contains a prefilled subjectline and log files attached.

Step 3 Describe your problem in the email, add any other relevant attachments, and tap send.

Open a TAC Case OnlineIf you have additional questions about troubleshooting your headset, you can open a support case with theCisco Technical Support Center (TAC) online.


Cisco headset 700 Series TroubleshootingCheck Your Headset Firmware in the Cisco Headsets App

Procedure

Step 1 Go to https://www.cisco.com/c/en/us/support/collaboration-endpoints/headset-700-series/tsd-products-support-series-home.html.

Step 2 Click on Open a TAC Case Online and follow the instructions.Step 3 You can also open a case by sending an email to [email protected].

Your Headset Serial NumberYou can find your Cisco Headset 730 serial number in the following places.

• On the outside of the box your headset shipped in.

• On the interior of the left headband.

• In the Cisco Headsets mobile app.

See Find Your Serial Number in the Cisco Headsets App, on page 36

• On a connected Cisco IP Phone.

See Find Your Headset Serial Number on a Cisco IP Phone, on page 36

• In Cisco Jabber for Windows or Mac.

See Find Your Headset Serial Number in Cisco Jabber.

Find Your Serial Number in the Cisco Headsets AppYou can find your Cisco Headset 730 serial number in the Cisco Headsets mobile app.

Procedure

Step 1 On your mobile device, open Cisco Headsets.Step 2 Select Settings > Device Info.

Find Your Headset Serial Number on a Cisco IP PhoneYou can find your headset serial number on any Cisco IP Phone.

Procedure

Step 1 Press Applications .Step 2 Select Accessories.


Cisco headset 700 Series TroubleshootingYour Headset Serial Number



Step 3 Highlight Cisco Headset and press Show detail.

Find Your Headset Serial Number in Cisco JabberYou can find your Cisco headset serial number on Cisco Jabber for Windows and Mac, version 12.8 or later.

Procedure

Step 1 In Cisco Jabber, click the gear icon and select Settings > Audio.Step 2 Under the Speaker slider, click Advanced Settings.

Your headset model, serial number, and current firmware version displays at the top of the window.


Cisco headset 700 Series TroubleshootingFind Your Headset Serial Number in Cisco Jabber


Cisco headset 700 Series TroubleshootingFind Your Headset Serial Number in Cisco Jabber

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