Cisco IP Phones 6040sccp

8/8/2019 Cisco IP Phones 6040sccp

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Corporate HeadquartersCisco Systems, Inc.170 West Tasman DriveSan Jose, CA 95134-1706USAhttp://www.cisco.comTel: 408 526-4000

800 553-NETS (6387)Fax: 408 526-4100

Cisco Unified IP Phone 7960G and7940G for Cisco Unified CallManager

5.0 (SCCP)

INCLUDING LICENSE AND WARRANTY

Phone Guide

http://www.cisco.com/






Copyright © 2006 Cisco Systems, Inc. All rights reserved. Cisco, Cisco IOS,Cisco Systems, and the Cisco Systems logo are registered trademarks of CiscoSystems, Inc. or its affiliates in the U.S. and certain other countries. All other

brands, names, or trademarks mentioned in this document or Web site are theproperty of their respective owners. The use of the word partner does notimply a partnership relati onship between Cisco and any other company.(0501R)

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Quick Reference

Cisco Unified IP Phone7960G and 7940G forCisco UnifiedCallManager 5.0 (SCCP)

Softkey Definitions

Phone Screen Icons

Phone Screen Icons

Common Phone Tasks

Softkey Defini

AbbrDial Dial using

number

Answer Answer a

Barge Add your

line

CallBack Receive n

extension

Cancel Cancel an

without a

cBarge Add your

line and e

CFwdALL Setup/can

Clear Delete rec

ConfList View con

Confrn Create a cDelete Remove c

when usin

Dial Dial a ph

DirTrfr Transfer t

EditDial Edit a num

EndCall Disconnec

Exit Return to

GPickUp Answer a

group

iDivert Send a ca

messaging

Join Join sever

single line

MeetMe Host a M

more Display a

NewCall Make a n

Common Phone Tasks

View online help

on the phone

Press or twice

quickly.

Place a call Go off-hook before or after

dialing a number.

Redial a number Press Redial.

Switch to the

speaker or

headset during a

call

Press or , then hang

up the handset.

Mute your

phone

Press .

Use your call

logs

Choose to choose

a call log. To dial, highlight

a listing and go off-hook.

Edit a number Press EditDial, << or >>.

Hold/resume acall

Press Hold or Resume.

Transfer a call to

a new number

Press Transfer, enter a target

number, then press Transfer

again.

Start a standard

conference call

Press more > Confrn. Dial a

number, then press Confrn

again. Repeat for each party

i



OPickUp Answer a call ringing in another

group that is associated with

your group

Park Store a call using Call Park

PickUp Answer a call in your group

QRT Submit call problems to the

system administrator

Redial Redial the most recently dialed

number

Remove Remove a conference participantResume Resume a call on hold

RmLstC Drop the last party added to a

conference call

Save Save the chosen settings

Search Search for a directory listing

Select Select an item on the screen

Transfer Transfer a call

Update Refresh content

VidMode Choose a video display mode

<< Delete characters to left of cursor

>> Move through entered characters

Phone Screen Icons

Call State

Call Forwarding enabled

Call on hold

Connected call

Incoming call

Off-hook line

Outgoing call

Shared line in use

Secure Calls

Authenticated call

Encrypted call

Critical Calls

Priority call

Medium priority call

High priority call

Highest priority call

Selected Device

Handset in use

Headset in use

Speakerphone in use

Button Icons

Other Features

Busy

Idle in

Speed

unkno

Messa

Video

Optio

Featu

Messa

Servic

or Help

Direct

Settin

Speak

Mute

Heads

i



Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SCCP) v

Contents

Getting Started 1

Using this Guide 1

Finding Additional Information 2Accessing Cisco Unified IP Phone 7960G or 7940G eLearning Tutorials 2

Safety and Performance Information 2

Accessibility Features 12

Connecting Your Phone 13

An Overview of Your Phone 16

Understanding Buttons and Hardware 16

Understanding Phone Screen Features 19

Cleaning the Phone Screen 19

Understanding Feature Buttons and Menus 20

Understanding the Help System on Your Phone 20

Understanding Lines vs. Calls 21

Understanding Line and Call Icons 21

Understanding Feature Availability 21

Basic Call Handling 22

Placing a Call—Basic Options 22

Placing a Call—Additional Options 23

Answering a Call 24

Ending a Call 25

Using Hold and Resume 25

Using Mute 25

Switching Between Multiple Calls 26

Viewing Multiple Calls 26



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Transferring Calls 27

Forwarding All Calls to Another Number 28

Making Conference Calls 29Understanding Types of Conference Calls 29

Starting and Joining a Standard Conference 30

Starting or Joining a Meet-Me Conference Call 31

Advanced Call Handling 32

Speed Dialing32

Picking Up Redirected Calls on Your Phone 33

Using a Shared Line 34

Understanding Shared Lines 34

Adding Yourself to a Shared-Line Call 35

Preventing Others from Viewing or Barging a Shared-Line Call 36

Storing and Retrieving Parked Calls 36Making and Receiving Secure Calls 37

Tracing Suspicious Calls 37

Prioritizing Critical Calls 38

Using Cisco Extension Mobility 39

Using BLF to Determine a Line State 39

Using a Handset, Headset, and Speakerphone 40

Obtaining a Headset 40

Using AutoAnswer 41

Using Phone Settings 42

Customizing Rings and Message Indicators 42Customizing the Phone Screen 43

Using Call Logs and Directories 44

Using Call Logs 44

Directory Dialing 45

Using Corporate Directory on Your Phone 45Using Personal Directory on Your Phone 46



Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SCCP) vii

Accessing Voice Messages 48

Customizing Your Phone on the Web 49

Accessing Your User Options Web Pages 49

Configuring Features and Services on the Web 50

Using Personal Directory on the Web 50

Using Your Personal Address Book on the Web 50

Configuring Fast Dials on the Web 51

Using the Address Book Synchronization Tool 52

Setting Up Speed Dials on the Web 52

Setting Up Phone Services on the Web 53

Controlling User Settings on the Web 54

Controlling Line Settings on the Web 55

Using Cisco WebDialer 57

Understanding Additional Configuration Options 59

Troubleshooting Your Phone 61

General Troubleshooting 61

Viewing Phone Administration Data 62

Using the Quality Reporting Tool 62

Cisco One-Year Limited Hardware Warranty Terms 63

Index 65



Cisco Unified IP Phone 7960G and 7940G for Cisco Unified CallManager 5.0 (SCCP) 1

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read itcompletely for a solid understanding of your phone’s capabilities, or refer to the table below forpointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press or on the phone when you need assistance.

Review safety information See the “Safety and Performance Information” section on

page 2.Connect your phone See the “Connecting Your Phone” section on page 13.

Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 16.

Learn about the phone buttons See the “Understanding Buttons and Hardware” section onpage 16.

Learn about the phone screen See the “Understanding Phone Screen Features” section on

page 19.Make calls See the “Placing a Call—Basic Options” section on page 22.

Put calls on hold See the “Using Hold and Resume” section on page 25.

Mute calls See the “Using Mute” section on page 25.

Transfer calls See the “Transferring Calls” section on page 27.

Make conference calls See the “Making Conference Calls” section on page 29.

Set up speed dialing See the “Speed Dialing” section on page 32.

Share a phone number See the “Using a Shared Line” section on page 34.

Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” sectionon page 40.

Change the ring volume or tone See the “Using Phone Settings” section on page 42.

View your missed calls See the “Using Call Logs” section on page 44.

Listen to your voice messages See the “Accessing Voice Messages” section on page 48.

See softkey and icon definitions Refer to the Quick Reference Card in the front of this guide.

i



Getting Started


Finding Additional InformationYou can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this

URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

You can access the Cisco website at this URL:


International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Accessing Cisco Unified IP Phone 7960G or 7940G eLearning Tutorials

Cisco Unified IP Phone 7960G or 7940G eLearning tutorials use audio and animation to demonstratebasic calling features. You can access eLearning tutorials online (for several phone models) from yourpersonal computer. Look for the eLearning tutorial (English only) for your phone model in the

documentation list at the following location:http://cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html

Safety and Performance InformationRead the following safety notices before installing or using your Cisco Unified IP Phone:



http://cisco.com/en/US/products/hw/phones/ps379/products_user_guide_list.html






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Warning IMPORTANT SAFETY INSTRUCTIONSThis warning symbol means danger. You are in a situation that could causebodily injury. Before you work on any equipment, be aware of the hazardsinvolved with electrical circuitry and be familiar with standard practices forpreventing accidents. Use the statement number provided at the end of eachwarning to locate its translation in the translated safety warnings thataccompanied this device. Statement 1071

SAVE THESE INSTRUCTIONS

Waarschuwing BELANGRIJKE VEILIGHEIDSINSTRUCTIES

Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie dielichamelijk letsel kan veroorzaken. Voordat u aan enige apparatuur gaatwerken, dient u zich bewust te zijn van de bij elektrische schakelingenbetrokken risico's en dient u op de hoogte te zijn van de standaard praktijkenom ongelukken te voorkomen. Gebruik het nummer van de verklaringonderaan de waarschuwing als u een vertaling van de waarschuwing die bijhet apparaat wordt geleverd, wilt raadplegen.

BEWAAR DEZE INSTRUCTIES

Varoitus TÄRKEITÄ TURVALLISUUSOHJEITATämä varoitusmerkki merkitsee vaaraa. Tilanne voi aiheuttaa ruumiillisiavammoja. Ennen kuin käsittelet laitteistoa, huomioi sähköpiirienkäsittelemiseen liittyvät riskit ja tutustu onnettomuuksien yleisiinehkäisytapoihin. Turvallisuusvaroitusten käännökset löytyvät laitteenmukana toimitettujen käännettyjen turvallisuusvaroitusten joukostavaroitusten lopussa näkyvien lausuntonumeroiden avulla.

SÄILYTÄ NÄMÄ OHJEET



Getting Started


Attention IMPORTANTES INFORMATIONS DE SÉCURITÉ

Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une

situation pouvant entraîner des blessures ou des dommages corporels. Avantde travailler sur un équipement, soyez conscient des dangers liés aux circuitsélectriques et familiarisez-vous avec les procédures couramment utiliséespour éviter les accidents. Pour prendre connaissance des traductions desavertissements figurant dans les consignes de sécurité traduites quiaccompagnent cet appareil, référez-vous au numéro de l'instruction situé à lafin de chaque avertissement.

CONSERVEZ CES INFORMATIONS

Warnung WICHTIGE SICHERHEITSHINWEISE

Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, diezu Verletzungen führen kann. Machen Sie sich vor der Arbeit mit Geräten mitden Gefahren elektrischer Schaltungen und den üblichen Verfahren zurVorbeugung vor Unfällen vertraut. Suchen Sie mit der am Ende jeder Warnungangegebenen Anweisungsnummer nach der jeweiligen Übersetzung in denübersetzten Sicherheitshinweisen, die zusammen mit diesem Gerätausgeliefert wurden.

BEWAHREN SIE DIESE HINWEISE GUT AUF.

Avvertenza IMPORTANTI ISTRUZIONI SULLA SICUREZZA

Questo simbolo di avvertenza indica un pericolo. La situazione potrebbecausare infortuni alle persone. Prima di intervenire su qualsiasiapparecchiatura, occorre essere al corrente dei pericoli relativi ai circuitielettrici e conoscere le procedure standard per la prevenzione di incidenti.Utilizzare il numero di istruzione presente alla fine di ciascuna avvertenza perindividuare le traduzioni delle avvertenze riportate in questo documento.

CONSERVARE QUESTE ISTRUZIONI



5 OL-8133-01

Advarsel VIKTIGE SIKKERHETSINSTRUKSJONER

Dette advarselssymbolet betyr fare. Du er i en situasjon som kan føre til skade

på person. Før du begynner å arbeide med noe av utstyret, må du væreoppmerksom på farene forbundet med elektriske kretser, og kjenne tilstandardprosedyrer for å forhindre ulykker. Bruk nummeret i slutten av hveradvarsel for å finne oversettelsen i de oversatte sikkerhetsadvarslene somfulgte med denne enheten.

TA VARE PÅ DISSE INSTRUKSJONENE

Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você está em uma situação que poderáser causadora de lesões corporais. Antes de iniciar a utilização de qualquerequipamento, tenha conhecimento dos perigos envolvidos no manuseio decircuitos elétricos e familiarize-se com as práticas habituais de prevenção deacidentes. Utilize o número da instrução fornecido ao final de cada aviso paralocalizar sua tradução nos avisos de segurança traduzidos que acompanhameste dispositivo.

GUARDE ESTAS INSTRUÇÕES

¡Advertencia! INSTRUCCIONES IMPORTANTES DE SEGURIDAD

Este símbolo de aviso indica peligro. Existe riesgo para su integridad física.Antes de manipular cualquier equipo, considere los riesgos de la corrienteeléctrica y familiarícese con los procedimientos estándar de prevención deaccidentes. Al final de cada advertencia encontrará el número que le ayudaráa encontrar el texto traducido en el apartado de traducciones que acompañaa este dispositivo.

GUARDE ESTAS INSTRUCCIONES

Varning! VIKTIGA SÄKERHETSANVISNINGARDenna varningssignal signalerar fara. Du befinner dig i en situation som kanleda till personskada. Innan du utför arbete på någon utrustning måste du varamedveten om farorna med elkretsar och känna till vanliga förfaranden för attförebygga olyckor. Använd det nummer som finns i slutet av varje varning föratt hitta dess översättning i de översatta säkerhetsvarningar som medföljerdenna anordning.

SPARA DESSA ANVISNINGAR

G i S d



Getting Started




7 OL-8133-01

Aviso INSTRUÇÕES IMPORTANTES DE SEGURANÇA

Este símbolo de aviso significa perigo. Você se encontra em uma situação emque há risco de lesões corporais. Antes de trabalhar com qualquerequipamento, esteja ciente dos riscos que envolvem os circuitos elétricos e

familiarize-se com as práticas padrão de prevenção de acidentes. Use onúmero da declaração fornecido ao final de cada aviso para localizar suatradução nos avisos de segurança traduzidos que acompanham o dispositivo.

GUARDE ESTAS INSTRUÇÕES

Advarsel VIGTIGE SIKKERHEDSANVISNINGER

Dette advarselssymbol betyder fare. Du befinder dig i en situation med risikofor legemesbeskadigelse. Før du begynder arbejde på udstyr, skal du væreopmærksom på de involverede risici, der er ved elektriske kredsløb, og duskal sætte dig ind i standardprocedurer til undgåelse af ulykker. Brugerklæringsnummeret efter hver advarsel for at finde oversættelsen i deoversatte advarsler, der fulgte med denne enhed.

GEM DISSE ANVISNINGER

Getting Started



Getting Started




9 OL-8133-01

Getting Started



Getting Started


Warning Read the installation instructions before you connect the system to its power source.

Warning Ultimate disposal of this product should be handled according to all national laws andregulations.

Warning Do not work on the system or connect or disconnect cables during periods of lightningactivity.



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Warning To avoid electric shock, do not connect safety extra low voltage (SELV) circuits totelephone network voltage (TNV) circuits. LAN ports contain SELV circuits, and WANports contain TNV circuits. Some LAN and WAN ports use RJ-45 connectors. Use cautionwhen connecting cables.

Caution Inline power circuits provide current through the communication cable. Use the Ciscoprovided cable or a minimum 24 AWG communication cable.

Using an External Power Supply

The following warnings apply when you use the external power supply with theCisco Unified IP Phone:

Warning This product relies on the building's installation for short-circuit (over current)protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC,10A international) is used on the phase conductors (all current-carrying conductors).

Warning The device is designed to work with TN power systems.

Warning The plug-socket combination must be accessible at all times because it serves as themain disconnecting device.

Warning The power supply must be placed indoors.

Caution Only use the Cisco-specified power supply with this product.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.If there is an interruption in the power supply, Service and Emergency Calling Service dialing will notfunction until power is restored. In the case of a power failure or disruption, you may need to reset or

reconfigure equipment before using the Service or Emergency Calling Service dialing.

Getting Started




Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded againstunwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phonesor two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you takeone or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

Cisco cannot guarantee the performance of the system because Cisco has no control over the qualityof external devices, cables, and connectors. The system will perform adequately when suitable devicesare attached using good quality cables and connectors.

Caution In European Union countries, use only external speakers, microphones, and headsets thatare fully compliant with the EMC Directive [89/336/EC].

Accessibility FeaturesA list of accessibility features is available upon request.



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Connecting Your Phone

Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IPtelephony network. If that is not the case, refer to the graphic and table below to connect your phone.

Adjusting the Footstand

To change the angle of the phone base, adjust the footstand while pressing the footstand button.

1 DC adaptor port (DC48V) 5 Access port (10/100 PC)

2 AC-to-DC power supply 6 Handset port

3 AC power cord 7 Headset port

4 Network port (10/100 SW) 8 Footstand button

AUX

DC48V

10/100 SW 10/100 PC

+

1 1 3 6 5 6

2

8

3

4

5

67

1

Connecting Your Phone




Adjusting the Handset Rest

Cisco recommends adjusting the handset rest, particularly when wall-mounting the phone, as this willensure that the receiver will not readily slip out of the cradle. See the table below for instructions.

Registering with TAPS

After your phone is connected to the network, your system administrator might ask you toauto-register your phone using TAPS (Tool for Auto-Registered Phones Support). TAPS might be usedfor a new phone or to replace an existing phone.

To register with TAPS, pick up the handset, enter the TAPS extension provided by your systemadministrator, and follow the voice prompts. You might need to enter your entire extension, includingthe area code. After your phone displays a confirmation message, hang up. The phone will re-start.

Headset InformationTo use a headset, connect it to the headset port on the back of your phone.

Although Cisco Systems performs some internal testing of third-party headsets for use with theCisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors.Because of the inherent environmental and hardware inconsistencies in the locations whereCisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for allenvironments. Cisco recommends that customers test the headsets that work best in their environment

before deploying a large number of units in their network.In some instances, the mechanics or electronics of various headsets can cause remote parties to hearan echo of their own voice when they speak to Cisco Unified IP Phone users.

1 Set the handset aside and pull the square plastic tab from the handset rest.2 Rotate the tab 180 degrees.

3 Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab.Return the handset to the handset rest.

1 2 3

1 2 0 5 2 1



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Cisco Systems recommends the use of good quality external devices, like headsets that are screenedagainst unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as cell phones and two-way radios, some audio

noise may still occur. See the “Using External Devices” section on page 12 for more information.The primary reason that a particular headset would be inappropriate for the Cisco Unified IP Phoneis the potential for an audible hum. This hum can be heard by either the remote party or by both theremote party and you, the Cisco Unified IP Phone user. Some potential humming or buzzing soundscan be caused by a range of outside sources, for example, electric lights, being near electric motors,large PC monitors. In some cases, a hum experienced by a user may be reduced or eliminated by usinga local power cube. See the “Using an External Power Supply” section on page 11 for moreinformation.

Audio Quality Subjective to the User

Beyond the physical, mechanical and technical performance, the audio portion of a headset mustsound good to you (the user) and to the party on the far end. Sound is subjective and Cisco cannotguarantee the performance of any headsets or handsets, but some of the headsets and handsets on thesites listed below have been reported to perform well on Cisco Unified IP Phones.

Nevertheless, it is ultimately still the customer's responsibility to test this equipment in their own

environment to determine suitable performance.For information about headsets, see:

http://www.vxicorp.com/cisco

http://www.plantronics.com

An Overview of Your Phone

http://vxicorp.com/cisco

http://plantronics.com/

http://plantronics.com/

http://vxicorp.com/cisco





Your Cisco Unified IP Phone 7960G or 7940G is a full-feature telephone that provides voicecommunication over the same data network that your computer uses, allowing you to place andreceive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, andso on.

In addition to basic call-handling features, your phone can provide enhanced productivity features that

extend your call-handling capabilities. Depending on configuration, your phone supports:• Access to network data, XML applications, and web-based services.

• Online customizing of phone features and services from your User Options web pages.

• An online help system that displays information on your phone screen.

Understanding Buttons and HardwareYou can use Figure 1 and Figure 2 to identify buttons and hardware on your phone.

Figure 1 Cisco Unified IP Phone 7960G

1

4

5

1617 15 6 8 5 6 1

3

9

7

6

2

1011121314

8



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Figure 2 Cisco Unified IP Phone 7940G

Item Description For more information, see...

1 Handset light strip Indicates an incoming call or new voicemessage.

Accessing Voice Messages,page 48

2 Phone screen Shows phone features. Understanding Phone ScreenFeatures, page 19

3 Model type Indicates your Cisco Unified IP Phonemodel.

Understanding Lines vs. Calls,page 21

4 Programmablebuttons

Depending on configuration,programmable buttons provide access to:

• Phone lines (line buttons)

• Speed-dial numbers (speed-dial

buttons, including the BLF speed-dialfeature)

• Web-based services (for example, aPersonal Address Book button)

• Phone features (for example, a Privacybutton)

Understanding Phone ScreenFeatures, page 19

5 Footstand button Allows you to adjust the angle of the

phone base.

Adjusting the Footstand,

page 13

6 8 5 6 2

1

4

10111617 12131415

5

9

7

8

2

6

3





6 Directories button Opens/closes the Directories menu. Use itto access call logs and directories.

Using Call Logs, page 44

7 Help

buttonor

Activates the Help menu. Understanding the Help Systemon Your Phone, page 20

8 Settings button Opens/closes the Settings menu. Use it tochange phone screen and ring settings.

Using Phone Settings, page 42

9 Speaker button Toggles the speakerphone on or off. Whenthe speakerphone is on, the button is lit.

Using a Handset, Headset, andSpeakerphone, page 40

10 Mute button Toggles the Mute feature on or off. WhenMute is on, the button is lit.

Using Mute, page 25

11 Headset button Toggles the headset on or off. Using a Handset, Headset, andSpeakerphone, page 40

12 Volume button Controls the volume and other settings. Using Phone Settings, page 42

13 Services button Opens/closes the Services menu. Customizing Your Phone on theWeb, page 49

14 Messages button Auto-dials your voice message service(varies by service).

Accessing Voice Messages,page 48

15 Navigation button Allows you to scroll through menus. Using Call Logs, page 44

16 Keypad Allows you to dial phone numbers, enterletters, and choose menu items.

Basic Call Handling, page 22

17 Softkey buttons Each activates a softkey option (displayedon your phone screen).

Understanding Phone ScreenFeatures, page 19

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Understanding Phone Screen FeaturesThis is what your main phone screen might look like with an active call and several feature menus

open.

Cleaning the Phone Screen

Gently wipe the phone screen with a soft, dry cloth. Do not use any liquids or powders on the phone.Using anything other than a soft, dry cloth can contaminate phone components and cause failures.

1 Primary phoneline

Displays the phone number (extension number) for your primary phone line.

2 Programmablebuttonindicators

Programmable buttons can serve as phone line buttons, speed dial buttons,phone service buttons or phone feature buttons. Icons and labels indicate howthese buttons are configured. For an icon reference, see the “Phone ScreenIcons” section in the quick reference card at the front of this guide.

3 Softkey labels Each displays a softkey function. To activate a softkey, press the softkey button

4 Status line Displays audio mode icons, status information, and prompts.

5 Call activityarea

Displays calls per line, including caller ID, call duration and call state for thehighlighted line (standard view). See the “Understanding Lines vs. Calls”section on page 21 and the “Viewing Multiple Calls” section on page 26.





Understanding Feature Buttons and MenusPress a feature button to open or close a feature menu.

Understanding the Help System on Your Phone

Your phone provides an online help system. Help topics appear on the phone screen


Open or close a featuremenu

Press a feature button:

Messages

Services

or HelpDirectories

Settings

Scroll through a list ormenu

Press the Navigation button.

Go back one level in afeature menu

Press Exit. Pressing Exit from the top level of a menu closes the menu.


View the main menu Press or on your phone and wait a few seconds for the menuto display.

Learn about a button orsoftkey

Press or , then quickly press a button or softkey.

Learn about a menu item Press or then quickly select the menu item on the phone

screen. Or, press or twice quickly with the menu itemhighlighted.

Get help using Help Press or twice quickly (without first selecting a menu item).

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21 OL-8133-01

Understanding Lines vs. CallsTo avoid confusion about lines and calls, refer to these descriptions:

• Lines—Each corresponds to a directory number that others can use to call you. TheCisco Unified IP Phone 7960G supports up to six lines and the Cisco Unified IP Phone 7940Gsupports up to two lines. To see how many lines you have, look at the line area of your phonescreen. You have as many lines as you have directory numbers and phone line icons.

• Calls —Each line can support multiple calls. By default, your phone supports four connected callsper line, but your system administrator can adjust this number according to your needs. Only onecall can be active at any time; other calls are automatically placed on hold.

Understanding Line and Call Icons

Your phone displays icons to help you determine the line and call state.

Understanding Feature Availability

Depending on your phone system configuration, features included in this Phone Guide might not beavailable to you or might work differently on your phone. Contact your support desk or systemadministrator for information about feature operation or availability.

Icon Call State Description

On-hook line No call activity on this line.

Off-hook line You are dialing a number or an outgoing call is ringing.

Connected call You are connected to the other party.

Ringing call A call is ringing on one of your lines.

Call on hold You have put this call on hold. See the “Using Hold and Resume”

section on page 25.Remote-in-use Another phone that shares your line has a connected call. See the

“Using a Shared Line” section on page 34.

Authenticatedcall

See the “Making and Receiving Secure Calls” section on page 37.

Encrypted call See the “Making and Receiving Secure Calls” section on page 37.

Idle line (BLF) See the “Using BLF to Determine a Line State” section on page 39.

Busy line (BLF) See the “Using BLF to Determine a Line State” section on page 39.

Basic Call Handling




Basic Call Handling

You can perform basic call-handling tasks using a range of features and services. Feature availabilitycan vary; see your system administrator for more information.

Placing a Call—Basic OptionsHere are some easy ways to place a call on your Cisco Unified IP Phone.

Tip

If you make a mistake while dialing, press << to erase digits.

If you want to... Then...For more information,see...

Place a call using the handset Pick up the handset and enter a number. An Overview of YourPhone, page 16

Place a call using the

speakerphone

Press and enter a number. Using a Handset,

Headset, andSpeakerphone, page 40

Place a call using a headset Press and enter a number. Or, if is lit, press New Call and enter a number.

Using a Handset,Headset, andSpeakerphone, page 40

Redial a number Press Redial to dial the last number. Using Call Logs, page 44

Place a call while another callis active (using the same line)

1. Press Hold.2. Press New Call.

3. Enter a number.

Using Hold and Resume,page 25

Dial from a call log 1. Choose > Missed Calls, Received Calls, or Placed Calls.

2. Select the listing or scroll to it and gooff-hook.




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Placing a Call—Additional OptionsYou can place calls using special features and services that might be available on your phone. See your

system administrator for more information about these additional options.

If you want to... Then... For more information, see...

Place a call while another callis active (using a differentline)

1. Press for a new line. The firstcall is automatically placed onhold.

2. Enter a number.


Speed dial a number Do one of the following:• Press (a speed-dial button).

• Use the Abbreviated Dial feature.

• Use the Fast Dial feature.

Speed Dialing, page 32

Dial from a corporatedirectory on your phone

1. Choose > CorporateDirectory (name can vary).

2. Enter a name and press Search.

3. Select the listing or scroll to it andgo off-hook.


Dial from a corporatedirectory on your personalcomputer usingCisco WebDialer

1. Open a web browser and go to aWebDialer-enabled corporatedirectory.

2. Click the number that you want todial.

Using Cisco WebDialer,page 57

Use Cisco CallBack to receivenotification when a busy orringing extension is available

1. Press CallBack while listening tothe busy tone or ring sound.

2. Hang up. Your phone alerts youwhen the line is free.

3. Place the call again.

Your system administrator

See if a line associated with aspeed-dial is busy beforeplacing a call to that line

Look for Busy Lamp Field indicators. Using BLF to Determine aLine State, page 39

Make a priority (precedence)call

Enter the MLPP access number, thenenter a phone number.

Prioritizing Critical Calls,page 38

Basic Call Handling




Answering a CallYou can answer a call by simply lifting the handset, or you can use other options if they are available

on your phone.

Dial from a Personal AddressBook (PAB) entry

1. Choose > PersonalDirectory to log in.

2. Choose Personal Address Bookand search for a listing.

Using Personal Directory onYour Phone, page 46

Place a call using a billing ortracking code

1. Dial a number.

2. After the tone, enter a clientmatter code (CMC) or a forcedauthorization code (FAC).

Your system administrator

Place a call using yourExtension Mobility profile

Log in to the Extension Mobilityservice on a phone

Using Cisco ExtensionMobility, page 39


Answer with a headset Press , if unlit. Or, if is lit,press Answer or .

Using a Handset, Headset, andSpeakerphone, page 40

Answer with thespeakerphone

Press , Answer, or . Using a Handset, Headset, andSpeakerphone, page 40

Switch from a connectedcall to answer a ringing call

Press Answer or, if the call is ringingon a different line, press for theappropriate line.


Answer using call waiting Press Answer. Using Hold and Resume,page 25

Send a call directly to yourvoice messaging system

Press iDivert. Accessing Voice Messages,page 48

Auto-connect calls Use AutoAnswer. Using AutoAnswer, page 41

Retrieve a parked call onanother phone

Use Call Park. Storing and Retrieving ParkedCalls, page 36

Use your phone to answer acall ringing elsewhere

Use Call Pickup. Picking Up Redirected Calls onYour Phone, page 33

Answer a priority call Hang up the current call and press

Answer.

Prioritizing Critical Calls,

page 38




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Ending a CallTo end a call, simply hang up. Here are some more details.

Using Hold and ResumeYou can hold and resume calls.

Tips

• Engaging the Hold feature typically generates music or a beeping tone.

• A held call is indicated by the call-on-hold icon:

Using MuteWith Mute enabled, you can hear other parties on a call but they cannot hear you. You can use mutein conjunction with the handset, speakerphone, or a headset.


Hang up while using the handset Return the handset to its cradle. Or press EndCall.

Hang up while using a headset Press . Or, to keep headset mode active, press EndCall.

Hang up while using the speakerphone Press or EndCall.

Hang up one call, but preserve anothercall on the same line

Press EndCall. If necessary, remove the call from hold first.


Put a call on hold 1. Make sure the call you want to put on hold is highlighted.

2. Press Hold.

Remove a call fromhold on the current line

1. Make sure the appropriate call is highlighted.

2. Press Resume.

Remove a call fromhold on a different line

Press for the appropriate line.

If a single call is holding on this line, the call automatically resumes. If

multiple calls are holding, scroll to the appropriate call and press Resume.


Toggle Mute on Press .Toggle Mute off Press .

Basic Call Handling




Switching Between Multiple CallsYou can switch between multiple calls on one or more lines. If the call that you want to switch to is

not automatically highlighted, use the Navigation button to scroll to it.

Viewing Multiple CallsUnderstanding how multiple calls are displayed on your phone can help you organize yourcall-handling efforts.

In standard viewing mode, your phone displays calls as follows for the highlighted line:

• Calls with the highest precedence and longest duration display at the top of the list.

• Calls of a similar type are grouped together. For example, calls that you have interacted with aregrouped near the top, and calls on hold grouped last.

You can use these additional methods to view multiple calls on multiple lines:


Switch betweenconnected calls on oneline

1. Make sure the call that you want to switch to is highlighted.

2. Press Resume.

Any active call is placed on hold and the selected call is resumed.

Switch betweenconnected calls ondifferent lines

Press for the line that you are switching to.

If a single call is holding on the line, the call automatically resumes. If multiple calls are holding, highlight the appropriate call and press Resume.

Switch from aconnected call toanswer a ringing call

Press Answer or, if the call is ringing on a different line, press for theline that you want to switch to.

Any active call is placed on hold and the selected call is resumed.


View calls on anotherline

Press or .

Immediately press the line button .

Switch to call overviewmode

Press for the highlighted line.

The phone switches to call overview mode, displaying only one call perline. The displayed call is either the active call or the held call with thelongest duration.

To return to standard viewing mode, press or , then immediatelypress the line button.

i

i



27 OL-8133-01

Transferring CallsTransfer redirects a connected call. The target is the number to which you want to transfer the call.

Tips

• If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or pressTransfer and then hang up.

• If on-hook transfer is not enabled on your phone, hanging up without pressing Transfer againplaces the call on hold.

• You cannot use Transfer to redirect a call on hold. Press Resume to remove the call from holdbefore transferring it.


Transfer a call withouttalking to the transferrecipient

1. From an active call, press Transfer.

2. Enter the target number.

3. Press Transfer again to complete the transfer or EndCall to cancel.

Note If your phone supports on-hook transfer, you can alternatelycomplete the transfer by hanging up.

Talk to the transferrecipient before transferringa call (consult transfer)

1. From an active call, press Transfer.

2. Enter the target number.

3. Wait for the transfer recipient to answer.

4. Press Transfer again to complete the transfer or EndCall to cancel.

Note If your phone supports on-hook transfer, you can alternatelycomplete the transfer by hanging up.

Transfer two current callsto each other(direct transfer) withoutstaying on the line

1. Scroll to highlight any call on the line.

2. Press Select.

3. Repeat this process for the second call.

4. With one of the selected calls highlighted, press DirTrfr. (Todisplay DirTrfr, you might need to press more.)

The two calls connect to each other and drop you from the call.

Note If you want to stay on the line with the callers, use Join instead.

Redirect a call to your voicemessaging system

Press iDivert. The call is automatically transferred to your voicemessage greeting. You can use iDivert with a call that is active, ringing,or on hold.

Basic Call Handling




Forwarding All Calls to Another NumberYou can use Call Forward All to redirect incoming calls from your phone to another number.

Tips

• Enter the call forward target number exactly as you would dial it from your phone. For example,

enter an access code or the area code, if necessary.

• You can forward your calls to a traditional analog phone or to another IP phone, although yoursystem administrator might restrict the call forwarding feature to numbers within your company.

• Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is notenabled, the call will ring as usual.

• Your system administrator can change call forwarding conditions for your phone lines.


Set up call forwarding on yourprimary line

Press CFwdALL and enter a target phone number.

Cancel call forwarding onyour primary line

Press CFwdALL.

Verify that call forwarding is

enabled on your primary line

Look for:

• The call forward icon above the primary phone number: .

• The call forward target number in the status line.

Set up or cancel callforwarding remotely, or for anon-primary line

1. Log in to your User Options web pages. (See the “Accessing YourUser Options Web Pages” section on page 49.)

2. Access your call forwarding settings. (See the “Controlling LineSettings on the Web” section on page 55.)

Note When call forwarding is enabled for any line other than theprimary line, your phone does not provide you withconfirmation that calls are being forwarded. Instead, you mustconfirm your settings in the User Options web pages.

M ki C f C ll



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Making Conference CallsYour Cisco Unified IP Phone allows you to join three or more people into one telephone conversation,

creating a conference call.

Understanding Types of Conference Calls

There are two types of conference calls: Standard and Meet-Me.

Standard Conference Calls

You can create a standard conference in different ways, depending on your needs and the softkeysavailable on your phone:

• Confrn—Use this softkey to establish a standard conference by calling each participant. Standardconference calling is a default feature available on most phones.

• Join—Use this softkey to establish a standard conference by joining several calls already on oneline.

• cBarge—Use this softkey to add yourself to an existing call on a shared line and to turn the callinto a standard conference call. This feature is available only on phones that use shared lines.

See the “Starting and Joining a Standard Conference” section on page 30 for additional instructions.

Meet-Me Conference Calls

You can create a Meet-Me conference by calling the Meet-Me phone number at a specified time.

See the “Starting or Joining a Meet-Me Conference Call” section on page 31 for additional

instructions.

Basic Call Handling

St ti d J i i St d d C f




Starting and Joining a Standard Conference

A standard conference allows at least three participants to talk on a single call.


• Create a conference bycalling participants

• Add new participants toan existing conference

1. From a connected call, press Confrn. (You may need to press themore softkey to see Confrn.)

2. Enter the participant’s phone number.

3. Wait for the call to connect.

4. Press Confrn again to add the participant to your call.

5. Repeat to add additional participants.

Create a conference by joiningtwo or more existing calls

1. Make sure that you have two or more calls on a single line.

2. Highlight a call that you want to add to the conference.

3. Press Select.

The selected call displays this icon .

4. Repeat this process for each call that you want to add.5. From one of the selected calls, press Join. (You may need to press

the more softkey to see Join.)

Note The active call is automatically selected.

Participate in a conference Answer the phone when it rings.

Create a conference bybarging a call on shared line

Highlight a call on a shared line and press cBarge. (You may need topress the more softkey to display cBarge.)

See the “Using a Shared Line” section on page 34.

View a list of conference par-ticipants

1. Highlight an active conference.

2. Press ConfList.

Participants are listed in the order in which they join theconference with the most recent additions at the top.

Get an updated list of partici-pants While viewing the conference list, press Update.

See who started the confer-ence

While viewing the conference list, locate the person listed at thebottom of the list with an asterisk (*) next to the name.

Drop the last party added tothe conference

Press RmLstC.

You can remove participants only if you initiated the conference call.



31 OL-8133-01

Tips

• Calls must be on the same line before you can add them to a conference. If calls are on differentlines, transfer them to a single line before using Confrn or Join.

• Depending on how your phone is configured, if you leave a conference after creating it, theconference might end. To avoid this, transfer the conference before hanging up.

Starting or Joining a Meet-Me Conference Call

Meet-Me conferencing allows you to start or join a conference by dialing the conference number.

Remove any conferenceparticipant

1. Highlight the participant’s name.

2. Press Remove.You can remove participants only if you initiated the conference.

End your participation in aconference

Hang up or press EndCall.


Start a Meet-Me conference 1. Obtain a Meet-Me phone number from your system administrator.

2. Distribute the number to participants.

3. When you are ready to start the meeting, go off-hook to invoke adial tone, then press MeetMe.

4. Dial the Meet-Me conference number.

Participants can now join the conference by dialing in.

Note Participants hear a busy tone if they call the conference before theinitiator has joined. In this case, participants must call back.

Join a Meet-Me conference Dial the Meet-Me conference number (provided by the conferenceinitiator).

Note You will hear a busy tone if you call the conference before theinitiator has joined. In this case, try your call again.

End a Meet-Me conference All participants must hang up.

The conference does not automatically end when the conferenceinitiator disconnects.


Advanced Call Handling






Advanced call-handling tasks involve special features that your system administrator might configurefor your phone depending on your call-handling needs and work environment.

Speed DialingSpeed dialing allows you to enter an index number, press a button, or select a phone screen item toplace a call. Depending on configuration, your phone can support several speed-dial features:

• Speed-dial buttons

• Abbreviated Dialing

• Fast Dials

Note • To set up speed-dial buttons and Abbreviated Dial, you must access your User Optionsweb pages. See the “Accessing Your User Options Web Pages” section on page 49.

• To set up Fast Dials, you must have access to the Personal Directory feature. See “UsingPersonal Directory on the Web” section on page 50.

• Alternately, your system administrator can configure speed-dial features for you.


Use speed-dialbuttons

1. Set up speed-dial buttons. See the “Setting Up Speed Dials on the Web”section on page 52.

2. To place a call, press (a speed-dial button).

Note If your phone supports the Busy Lamp Field (BLF) feature, you can see if the speed-dial number is busy before dialing. See the Using BLF toDetermine a Line State, page 39.

Use AbbreviatedDial

1. Set up Abbreviated Dialing codes. See the “Setting Up Speed Dials on theWeb” section on page 52.

2. To place a call, enter the Abbreviated Dialing code and press AbbrDial.

Use Fast Dial 1. Create a Personal Address Book entry and assign a Fast Dials code. See the“Using Personal Directory on the Web” section on page 50.

2. To place a call, access the Fast Dial service on your phone. See the “UsingPersonal Directory on Your Phone” section on page 46.

Picking Up Redirected Calls on Your Phone



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Picking Up Redirected Calls on Your PhoneCall PickUp allows you to answer a call that is ringing on a co-worker’s phone by redirecting the call

to your phone. You might use Call PickUp if you share call-handling with co-workers.

Tips

• Pressing PickUp and GPickUp connects to the call that has been ringing for the longest time.

• Pressing OPickUp connects you to the call in the pickup group with the highest priority.

• If you have multiple lines and want to pick up the call on a non-primary line, first press forthe desired line, then press a Call PickUp softkey.


Answer a call that is ringing onanother extension within your callpickup group

1. Do one of the following:

• If the PickUp softkey is available, press it.

• If the PickUp softkey is not available, go off-hookto display it, then press PickUp.

If you phone supports auto-pickup, you are nowconnected to the call.

2. If the call rings, press Answer to connect to the call.

Answer a call that is ringing onanother extension outside of yourgroup


• If the GPickUp softkey is available, press it.

• If the GPickUp softkey is not available, go

off-hook to display it, then press GPickUp.• Enter the group pickup code.



Answer a call that is ringing on

another extension in your group orin an associated group


• If the OPickUp softkey is available, press it.• If the OPickUp softkey is not available, go

off-hook to display it, then press OPickUp.




Using a Shared Line




Using a Shared LineYour system administrator might ask you to use a shared line if you:

• Have multiple phones and want one phone number• Share call-handling tasks with co-workers

• Handle calls on behalf of a manager

Understanding Shared Lines

Remote-in-Use Icon

The remote-in-use icon appears when another phone that shares your line has a connected call.You can place and receive calls as usual on the shared line, even when the remote-in-use icon appears.

Sharing Call Information and Barging

Phones that share a line each display information about calls that are placed and received on the sharedline. This information might include caller ID and call duration. (See the Privacy section forexceptions.)

When call information is visible in this way, you and coworkers who share a line can add yourselvesto calls using either Barge or cBarge. See the “Adding Yourself to a Shared-Line Call” section onpage 35.

Privacy

If you do not want coworkers who share your line to see information about your calls, enable thePrivacy feature. Doing so also prevents co-workers from barging your calls. See the “Preventing Othersfrom Viewing or Barging a Shared-Line Call” section on page 36.

Note The maximum number of calls that a shared line supports can vary by phone.

Adding Yourself to a Shared-Line Call



35 OL-8133-01

Adding Yourself to a Shared Line Call

Depending on how your phone is configured, you can add yourself to a call on a shared line using

either Barge or cBarge.

Tips

• If a phone that is using the shared line has Privacy enabled, call information and barge softkeyswill not appear on the other phones that share the line.

• You will be disconnected from a call that you have joined using Barge if the call is put on hold,transferred, or turned into a conference call.


See if the shared line isin use

Look for the remote-in-use icon .

Add yourself to a callon a shared line using

theBarge

softkey

1. Highlight a remote-in-use call.

2. Press Barge. (You may need to press the more softkey to display Barge.)

Other parties hear a beep tone announcing your presence.

Add yourself to a callon a shared line usingthe cBarge softkey

1. Highlight a remote-in-use call.

2. Press cBarge. (You may need to press the more softkey to displaycBarge.)

Other parties hear a tone and brief audio interruption, and callinformation changes on the phone screen.

Add new conferenceparticipants to a callthat you have barged

Barge the call using cBarge, if available.Unlike Barge, cBarge converts the call into a standard conference call,allowing you to add new participants. See the “Making Conference Calls”section on page 29.

Leave a barged call Hang up.

If you hang up after using Barge, the remaining parties hear a disconnecttone and the original call continues.

If you hang up after using cBarge, the call remains a conference call(provided at least three participants remain on the line).


Preventing Others from Viewing or Barging a Shared-Line Call




Preventing Others from Viewing or Barging a Shared Line Call

If you share a phone line, you can use the Privacy feature to prevent others who share the line from

viewing or barging (adding themselves to) your calls.

Tips

• If the phone that shares your line has Privacy enabled, you can make and receive calls using theshared line as usual.

• The Privacy feature applies to all shared lines on your phone. Consequently, if you have multipleshared lines and Privacy is enabled, coworkers will not be able to view or barge calls on any of your shared lines.

Storing and Retrieving Parked CallsYou can park a call when you want to store the call so that you or someone else can retrieve it fromanother phone in the Cisco Unified CallManager system (for example, a phone at a co-worker’s deskor in a conference room).

Note You have a limited amount of time to retrieve a parked call before it reverts to ringing at theoriginal number. See your system administrator for details.


Prevent others from viewing orbarging calls on a shared line

1. Press Private .

2. To verify that Privacy is on, look for the feature-enabledicon next to the line button .

Allow others to view or barge calls

on a shared line

1. Press Private .

2. To verify that Privacy is off, look for the feature-disabledicon next to the line button .


Store an active callusing Call Park

1. During a call, press Park. (You may need to press the more softkey tosee Park.)

2. Note the call park number displayed on your phone screen.

3. Hang up.

Retrieve a parked call Enter the call park number from any Cisco Unified IP Phone in yournetwork to connect to the call.

Making and Receiving Secure Calls



37 OL-8133-01

Making and Receiving Secure CallsDepending on how your system administrator has configured your phone system, your phone might

support making and receiving secure calls.Your phone is capable of supporting these types of calls:

• Authenticated call—The identities of all phones participating in the call have been verified.

• Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation)within the Cisco IP network. Encrypted calls are also authenticated.

• Non-secure call—At least one of the participating phones or the connection does not support thesesecurity features, or the phones cannot be verified.

Note There are interactions, restrictions, and limitations that affect how security features work onyour phone. For more information, ask your system administrator.

Tracing Suspicious CallsIf you are receiving suspicious or malicious calls, your system administrator can add the Malicious CallIdentification (MCID) feature to your phone. This feature enables you to identify an active call as

suspicious, which initiates a series of automated tracking and notification messages.


Check the security level of a call Look for a security icon in the top right corner of the callactivity area, next to the call duration timer:

Authenticated call

Encrypted call

Neither security icon appears if the call is non-secure.

Determine if secure calls can bemade in your company

Contact your system administrator.


Notify your systemadministrator about asuspicious or harassing call

Press MCID.

Your phone plays a tone and displays the message, “MCID successful.”


Prioritizing Critical Calls




gIn some specialized environments, such as military or government offices, you might need to make and

receive urgent or critical calls. If you have the need for this specialized call handling, your systemadministrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

Keep these terms in mind:

• Precedence indicates the priority associated with a call.

• Preemption is the process of ending an existing, lower priority call while accepting a higherpriority call that is sent to your phone.

Tips

• When you make or receive an MLPP-enabled call, you will hear special ring tones and call waitingtones that differ from the standard tones.

• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.

If you... Then...Want to choose a priority (precedence)level for an outgoing call

Contact your system administrator for a list of corresponding precedence numbers for calls.

Want to make a priority (precedence)call

Enter the MLPP access number (provided by your systemadministrator) followed by the phone number.

Hear a special ring (faster than usual)or special call waiting tone

You are receiving a priority (precedence) call. An MLPP iconon your phone screen indicates the priority level of the call.

Want to view priority level of a call Look for an MLPP icon on your phone screen:

Priority call

Medium priority (immediate) call

High priority (flash) call

Highest priority (flash override) or Executive

Override callHigher priority calls are displayed at the top of your call list.If you do not see an MLPP icon, the priority level of the callis normal (routine).

Want to accept a higher-priority call Answer the call as usual. If necessary, end an active call first.

Hear a continuous tone interruptingyour call

You or the other party are receiving a call that must preemptthe current call. Hang up immediately to allow the higher

priority call to ring through.

Using Cisco Extension Mobility



39 OL-8133-01

g yCisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your

own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features,established services, and web-based settings. Your system administrator must configure EM for you.

Tips

• EM automatically logs you out after a certain amount of time. This time limit is established byyour system administrator.

• Changes that you make to your EM profile (from the User Options web pages) take effect the nexttime that you log in to EM on a phone.

• Settings that are controlled on the phone only are not maintained in your EM profile.

Using BLF to Determine a Line State

Depending on configuration, you can use the Busy Lamp Field (BLF) feature to determine the state of a phone line associated with a speed-dial button on your phone. You can place a call to this line,regardless of the BLF status. This feature does not prevent dialing.


Log in to EM 1. Choose > EM Service (name can vary).

2. Enter your user ID and PIN (provided by your system administrator).

3. If prompted, select a device profile.

Log out of EM 1. Choose > EM Service (name can vary).

2. When prompted to log out, press Yes.


See the state of aspeed-dial line

Look for one of these indicators next to the line number:

Line is in-use.

Line is idle. BLF indicator unavailable for this line.

Using a Handset, Headset, and Speakerphone

Using a Handset, Headset, and Speakerphone




g p p

You can use your phone with a handset, headset, or speakerphone.

Obtaining a HeadsetYour phone supports four- or six-wire headset jacks. For information about purchasing headsets, seethe “Headset Information” section on page 14.


Use the handset Lift it to go off-hook; replace it to go on-hook.

Use a headset Press to toggle headset mode on and off. If you useAutoAnswer, see the “Using AutoAnswer” section on page 41 forexceptions.

You can use the headset in conjunction with all of the controls onyour phone, including and .

Use the speakerphone Press to toggle speakerphone mode on or off.

Many of the actions you can take to dial a number or answer a callwill automatically trigger speakerphone mode, assuming that the

handset is in its cradle and is not lit.Switch to the speakerphone orheadset (from the handset)during a call

Press or , then hang up the handset.

Switch to the handset (from thespeakerphone or headset)during a call

Lift the handset. There is no need to push any buttons.

Adjust the volume level for acall

Press during a call or after invoking a dial tone.

This action adjust the volume for the handset, speakerphone, orheadset, depending on which device is in use.

Press Save to preserve the volume level for future calls.

Using AutoAnswer



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You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others. Your system administrator configures AutoAnswer to work with either your speakerphone orheadset. See the table below for details.

If you... Then...

Use AutoAnswer with aheadset

Keep headset mode active (in other words, keep illuminated) evenwhen you are not on a call.

To keep headset mode active, do the following:

• Press EndCall to hang up.• Press NewCall or Dial to place new calls

If your phone is set up to use AutoAnswer in headset mode, calls areautomatically answered only if is illuminated. Otherwise, calls ringnormally and you must answer them manually.

Use AutoAnswer with thespeakerphone

Keep the handset in the cradle and headset mode inactive ( (unlit).

Otherwise, calls ring normally and you must answer them manually.

Using Phone Settings

Using Phone Settings




You can personalize your Cisco Unified IP Phone by adjusting the ring tone, background image, andother settings.

Customizing Rings and Message Indicators

You can customize how your phone indicates an incoming call and a new voice mail message. You canalso adjust the ringer volume for your phone.


Change the ring tone perline

1. Choose > Ring Type.

2. Choose a phone line or the default ring setting.

3. Choose a ring tone to play a sample of it.

4. Press Select and OK to set the ring tone, or press Cancel.

Change the ring pattern perline (flash-only, ring once,beep-only, etc.)


2. Access your call ring pattern settings. (See the “Controlling LineSettings on the Web” section on page 55.)

Note Before you can access this setting, your system administrator might

need to enable it for you.Adjust the volume level forthe phone ringer

Press while the handset is in the cradle and the headsetand speakerphone buttons are off. The new ringer volume is savedautomatically.

Change the way that thevoice message light on yourhandset works


2. Access your message indicator settings. (See the “Controlling Line

Settings on the Web” section on page 55.)

Note Typically, the default system policy is to indicate a new voicemessage by displaying a steady l ight on the handset light strip.

Customizing the Phone Screen



43 OL-8133-01

You can adjust the characteristics of your phone screen.


Change the phonescreen brightness

1. Choose > Brightness.

2. To make adjustments, press Up, Down or .

3. Press Save, or press Cancel.

Adjust the phone screento accommodate your

viewing angle

1. Choose > Viewing Angle.



Change the backgroundimage

1. Choose > Background Images.

2. Scroll through available images and press Select to choose an image.

3. Press Preview to see a larger view of the background image.

4. Press Exit to return to the selection menu.

5. To make adjustments, press Up, Down or .6. Press Save to accept the new image, or press Cancel.

Change the language onyour phone screen


2. Access your user settings. (See the “Controlling Line Settings on theWeb” section on page 55.)

Change the line textlabel 1. Log in to your User Options web pages. (See the “Accessing YourUser Options Web Pages” section on page 49.)

2. Access your line label settings. (See the “Controlling Line Settings onthe Web” section on page 55.)

Adjust contrast foryour Cisco Unified IPPhone Expansion

Module 7914 (if applicable)

1. Choose > Contrast.



Using Call Logs and Directories





This section describes how you can use call logs and directories. To access both features, use theDirectories button .

Using Call Logs

Your phone maintains records of your missed, placed, and received calls.


View your call logs Choose > Missed Calls, Placed Calls, or Received Calls. Each storesup to 32 records. To view a truncated listing, highlight it and press EditDial.

Erase your call logs Press , then press Clear. Doing so erases all records in all logs.

Dial from a call log

(while not on anothercall)

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Select the listing or scroll to it.

3. If you need to edit the number, press EditDial followed by << or >>. Todelete the number, press EditDial followed by Delete. (You may need topress the more softkey to display Delete.)

4. Go off-hook to place the call.

Dial from a call log

(while connected toanother call)

1. Choose > Missed Calls, Placed Calls, or Received Calls.

2. Select the listing or scroll to it.

3. If you need to edit the number, press EditDial followed by << or >>. Todelete the number, press EditDial followed by Delete. (You may need topress the more softkey to display Delete.)

4. Press Dial.

5. Choose a menu item to handle the original call:

• Hold—Puts the first call on hold and dials the second.• Transfer—Transfers the first party to the second and drops you from the

call. (Press Transfer again after dialing to complete the action.)

• Conference—Creates a conference call with all parties, including you.(Press Confrn again after dialing to complete the action.)

• End Call—Disconnects the first call and dials the second.

Directory Dialing



45 OL-8133-01

Depending on configuration, your phone can provide corporate and personal directory features:

• Corporate Directory—Corporate contacts that you can access on your phone. CorporateDirectory is set up and maintained by your system administrator.

• Personal Directory—If available, personal contacts and associated speed-dial codes that you canconfigure and access from your phone and User Options web pages. Personal Directory iscomprised of Personal Address Book (PAB) and Fast Dials.

– PAB is a directory of your personal contacts.

– Fast Dials allows you to assign codes to PAB entries for quick dialing.

Using Corporate Directory on Your Phone

You can use a corporate directory to place calls to coworkers.

Tip

Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation buttonon your phone to move between input fields.


Dial from a corporatedirectory (while not onanother call)

1. Choose > Corporate Directory (exact name can vary).2. User your keypad to enter a full or partial name and press Search.

3. To dial, press the listing, or scroll to the listing and go off-hook.

Dial from a corporatedirectory (while onanother call)

1. Choose > Corporate Directory (exact name can vary).

2. User your keypad to enter a full or partial name and press Search.

3. Scroll to a listing and press Dial.

4. Choose a menu item to handle the original call:• Hold—Puts the first call on hold and dials the second.

• Transfer—Transfers the first party to the second and drops you fromthe call. (Press Transfer again after dialing to complete the action.)

• Confrn—Creates a conference call with all parties, including you.(Press Confrn again after dialing to complete the action.)

• End Call—Disconnects the first call and dials the second.


Using Personal Directory on Your Phone

Th l i f i l Add k ( A ) d i l Thi




The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials. Thissection describes how to set up and use Personal Directory on your phone. Alternately, see the “UsingPersonal Directory on the Web” section on page 50.


Access PersonalDirectory (for PABand Fast Dial codes)

1. Choose > Personal Directory (exact name can vary).

2. Enter your Cisco Unified Call Manager user ID and PIN, then pressSubmit.

Search for a PABentry 1. Access Personal Directory, then choose Personal Address Book.2. Enter search criteria and press Submit.

3. You can choose Previous or Next to move through listings.

4. Highlight the PAB listing that you want and press Select.

Dial from PAB entry 1. Search for a listing.

2. Highlight the listing and press Select.

3. Press Dial. (You may need to press the more softkey to see Dial.)

4. Enter the participant’s phone number

5. Highlight the number that you want to dial and press OK.

6. Press OK again to dial the number.

Delete a PAB entry 1. Search for a listing.


3. Press Delete.

4. Choose OK to confirm the deletion.

Edit a PAB entry 1. Search for a listing.

2. Highlight the listing and press Edit to modify a name or mail address.

3. If necessary, choose Phones to modify a phone number.

4. Press Update.Add a new PAB entry 1. Access Personal Directory, then choose Personal Address Book.

2. Access the Search page by choosing Submit. (you do not need to inputsearch information first.)

3. Press New.

4. Use your phone keypad to enter a name and email information.

5. Choose Phones and use the keypad to enter phone numbers. Be sure toinclude any necessary access codes such as a 9 or 1.

6. Choose Submit to add the entry to the database.

Assign a Fast Dial 1. Search for a PAB entry.




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Tips

• Your system administrator can provide you the user ID and PIN that you need to log in to PersonalDirectory.

• Personal Directory automatically logs you out after a certain amount of time. This time limit canvary. Ask your system administrator for more information.

• Use the numbers on your keypad to enter characters on your phone screen. Use the Navigation

button on your phone to move between input fields.

gcode to a PAB entry

y


3. Press Fast Dial.

4. Highlight the number that you want to dial and press Select.

5. Highlight the Fast Dial code that you want to assign to the number andpress Select.

Add a new Fast Dialcode (not using a PAB

entry)

1. Choose > Personal Directory > Personal Fast Dials.

2. Press Fast Dial.

3. Highlight a Fast Dial code that is unassigned and press Select.

4. Press Assign.

5. Enter a phone number.

6. Press Update.

Search for Fast Dialcodes

1. Choose > Personal Directory > Personal Fast Dials.

2. You can choose Previous or Next to move through listings.3. Highlight the listing that you want and press Select.

Place a call using aFast Dial code

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select.

3. Press Dial.

4. Choose OK to complete the action.

Delete a Fast Dialcode

1. Search for a Fast Dial code.

2. Highlight the listing you want and press Select.

3. Press Remove.

Log out of PersonalDirectory

1. Choose > Personal Directory (exact name may vary).

2. Choose Logout.

Accessing Voice Messages

Accessing Voice Messages



Cisco Unified IP Phone 7960G and 7940G for CiscoUnified CallManager 5.0 (SCCP) 48

To access voice messages, use the Messages button .

Note Your company determines the voice message service that your phone system uses. For the mostaccurate and detailed information, refer to the documentation that came with your voicemessage service.


Set up and personalizeyour voice messageservice

Press and follow the voice instructions. If a pop-up messages menuappears on your phone screen, choose an appropriate menu item.

See if you have a newvoice message

Look for:

• A steady red light on your handset. (This indicator can vary. See the“Customizing Rings and Message Indicators” section on page 42.)

• A message waiting icon and text message on your phone screen.

Listen to your voicemessages or access thevoice messages menu

Press .

Depending on your voice message service, doing so either auto-dials yourvoice message service or provides a menu on your phone screen.

Send a call to your

voice message system

Press iDivert.

The iDivert feature automatically transfers a call (including a ringing orheld call) to your voice message system. Callers will hear your voicemessage greeting and can leave you a message.

Customizing Your Phone on the Web



49 OL-8133-01

Your Cisco Unified IP Phone is a network device that can share information with other networkdevices in your company, including your personal computer. You can use your computer to log in toyour Cisco Unified CallManager User Options web pages, where you can control features, settings,and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons fromyour User Options web pages.

Accessing Your User Options Web PagesThis section describes how to log in and select a phone device.

If you want to... Then do this...

Log in to your UserOptions web pages

1. Obtain a User Options URL, user ID, and default password from yoursystem administrator.

2. Open a web browser on your computer, enter the URL, and log on.

3. If prompted to accept security settings, click Yes or Install Certificate.

The Cisco Unified CallManager User Options main web page displays.From this page you can choose User Options to access User Settings,Directory features, a Personal Address Book, and Fast Dials.

Or, to access phone-specific options, select a device (see below).

Select a device afterlogging in

1. After you have logged in to your User Options web pages, choose UserOptions > Device.

The Device Configuration page displays.

2. If you have multiple devices assigned to you, verify that the appropriatedevice (phone model or Extension Mobility profile) is selected. If necessary,choose another device from the Name drop-down menu.

From the Device Configuration page, you can access all of the variousconfiguration options available for your phone (other pages might notprovide access to all options).

– Choose User Options to access User Settings, Directory, PersonalAddress Book, and Fast Dials.

– Choose toolbar buttons to access phone-specific options, such as linesettings, phone service settings, and speed dials.

To return to the Device Configuration page from another page, choose UserOptions > Device.


Configuring Features and Services on the WebThe topics in this section describe how to configure features and services from your User Options web




p g y ppages after logging in. See the “Accessing Your User Options Web Pages” section on page 49.

Using Personal Directory on the Web

The Personal Directory feature set that you can access on your computer consists of:

• A Personal Address Book (PAB)

• Fast Dials

• Cisco Unified CallManager Address Book Synchronizer

Note You can also access PAB and Fast Dials from your phone. See the “Using Personal Directoryon Your Phone” section on page 46.

Using Your Personal Address Book on the WebThis section describes how to use your PAB from your User Options web pages.

If you want to... Then do this after you log in...

Add a new PAB entry 1. Choose User Options > Personal Address Book.

2. Click New.

3. Enter information for the entry.

4. Click Save.

Search for a PAB entry 1. Choose User Options > Personal Address Book.

2. Specify search information and click Find.

Edit a PAB entry 1. Search for a PAB entry.

2. Click a name or nickname.

3. Edit the entry as needed and click Save.Delete a PAB entry 1. Search for a PAB entry.

2. Select one or more entries.

3. Click Delete Selected.

Configuring Fast Dials on the Web

This section describes how to assign Fast Dials from your User Options web pages.



51 OL-8133-01

Tips

• You can create up to 500 Fast Dial and PAB entries.

• You can create a new Fast Dial entry without using a PAB entry. Such Fast Dial entries are labeled“raw” in the User Options web pages and do not display a configurable text label.

If you want to... Then do this after you log in...Assign a Fast Dial codeto a PAB entry

1. Create a PAB entry. See the “Using Your Personal Address Book on theWeb” section on page 50.

2. Choose User Options > Fast Dials.

3. Click Add New.

4. Change the Fast Dial code, if desired.

5. Use the Search Options area to find the appropriate PAB entry.6. Click a phone number in the Search Results area.

7. Click Save.

Assign a Fast Dial codeto a phone number(without using a PABentry)


2. Click Add New.

3. Change the Fast Dial code, if desired.

4. Enter a phone number.

5. Click Save.

Search for a Fast Dialentry


2. Specify search information and click Find.

Edit a Fast Dial phonenumber


2. Search for the Fast Dial entry that you want to edit.

3. Click on a component of the entry.

4. Change the phone number.

5. Click Save.

Delete a Fast Dial entry 1. Search for a Fast Dial.




Using the Address Book Synchronization Tool

You can use Cisco Unified CallManager Address Book Synchronizer to synchronize your existingMicrosoft Windows Address Book (if applicable) with your PAB Entries from your Microsoft




Microsoft Windows Address Book (if applicable) with your PAB. Entries from your Microsoft

Windows Address Book will then be accessible on your Cisco Unified IP Phone and User Options webpages. Your system administrator can give you access to Cisco Unified CallManager Address BookSynchronizer and provide detailed instructions.

Setting Up Speed Dials on the Web

Depending on configuration, your phone can support several speed-dial features:

• Speed-dial buttons

• Abbreviated Dialing

• Fast Dials

Note For help using speed-dial features, see the “Speed Dialing” section on page 32.

Tip

You can set up a speed-dial button for each programmable button on your phone that is not reservedas line button. Alternately, use Abbreviated Dial or Fast Dial.

If you want to... Then do this after you log in. ..

Set up speed-dialbuttons

1. Select a device.

2. Click Speed Dials.

3. Enter a number and label for a speed-dial button (programmable button)on your phone.

4. Click Save.

Note Your phone uses the ASCII Label field if the phone does not supportdouble-byte character sets.

Set up AbbreviatedDialing

1. Select a device.

2. Click Speed Dials.

3. Enter a number and label for an Abbreviated Dialing code.

4. Click Save.

Set up Fast Dials See the “Configuring Fast Dials on the Web” section on page 51.

You can also set up Fast Dials on your phone. See the “Using Personal Directoryon Your Phone” section on page 46.

Setting Up Phone Services on the Web

Phone services can include special phone features, network data, and web-based information (such as



53 OL-8133-01

stock quotes and movie listings). You must first subscribe to a phone service before accessing it on yourphone.


Subscribe to a service 1. Select a device.

2. Click Phone Services.

3. Click Add New.

4. Choose a service from the drop-down list and click Next.5. Change the service label and/or enter additional service information, if

available (optional).

6. Click Save.

Search for services 1. Select a device.

2. Click Phone Services.

3. Click Find.Change or end services 1. Search for services.



Change a service name 1. Search for services.

2. Click on the service name.

3. Change the information and click Save.

Add a service to anavailableprogrammable phonebutton

1. Select a device.

2. Click Service URL.

Note If you do not see this option, ask your system administrator toconfigure a service URL button for your phone.

3. Choose a service from the Button Service drop-down list.

4. If you want to rename the service, edit the label fields.


5. Click Save.

6. Click Reset to reset your phone (necessary to see the new button label

on your phone).Access a service on yourphone

Press on your phone. Or, if you have added a service to aprogrammable button , press the button.


Controlling User Settings on the Web

User settings include your password, PIN, and language (locale) settings.




Tip

Your PIN and password allow you to access different features and services. For example, use your PINto log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to login to your User Options web pages and Cisco WebDialer on your personal computer. For moreinformation, ask your system administrator.


Change your password 1. Choose User Options > User Settings.

2. In the Browser Password area, enter information.

3. Click Save.

Change your PIN 1. Choose User Options > User Settings.

2. In the Phone PIN area, enter information.

3. Click Save.

Change the language (locale) foryour User Options web pages

1. Choose User Options > User Settings.

2. In the User Locale area, choose an item from the Localedrop-down list.

3. Click Save.

Change the language (locale) foryour phone screen

1. Go to the Device Configuration page by choosing UserOptions > Device.

2. Choose an item from the User Locale drop-down list.

3. Click Save.

Controlling Line Settings on the Web

Line settings affect a specific phone line (directory number) on your phone. Line settings can includell f di i i di t i p tt d li l b l



55 OL-8133-01

call-forwarding, voice message indicators, ring patterns, and line labels.

Note • You can set up call forwarding (for your primary phone line) directly on your phone. Seethe “Forwarding All Calls to Another Number” section on page 28.

• To learn about phone settings that you can access directly on your phone, see the “UsingPhone Settings” section on page 42.


Set up call forwardingper line

1. Select a device.

2. Click Line Settings.

3. If you have more than one directory number (line) assigned to yourphone, verify that the appropriate line is selected or choose a new one.

4. In the Incoming Call Forwarding area, choose call forwarding settingsfor various conditions.

5. Click Save.

Change the voicemessage indicatorsetting per line

1. Select a device.


3. If you have more than one directory number (line) assigned to your

phone, verify that the appropriate line is selected or choose a new one.4. In the Message Waiting Lamp area, choose from various settings.

Note Typically, the default message waiting setting prompts your phone todisplay a steady red light from the handset light strip to indicate a newvoice message.

5. Click Save.


Change the ring patternper line

1. Select a device.

2 Click Line Settings







4. In the Ring Settings area, choose a setting to tell your phone how toindicate an incoming call on the selected line.

5. Click Save.

Note The “idle” ring setting pertains if you receive an incoming call when the

phone is idle. The “consecutive” ring setting pertains if you receive anincoming call when the phone is active.

Change or create a linetext label that appearson your phone screen

1. Select a device.



4. In the Line Text Label area, enter a text label.

5. Click Save.


Using Cisco WebDialer

Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts byclicking items in a web browser Your system administrator must configure this feature for you



57 OL-8133-01

clicking items in a web browser. Your system administrator must configure this feature for you.


Use WebDialer withyour User Optionsdirectory

1. Log into your User Options web pages. See the “Accessing YourUser Options Web Pages” section on page 49.

2. Choose User Options > Directory and search for a coworker.

3. Click the number that you want to dial.

4. If this is your first time using WebDialer, set up preferences and clickSubmit. (See the last row in this table for details.)

5. If the Make Call page appears, click Dial. (See the last row in this tableto learn how to suppress this page in the future, if desired.)

The call is now placed on your phone.

6. To end a call, click Hangup or hang up from your phone.

Use WebDialer withanother onlinecorporate directory(not your User Optionsdirectory)

1. Log into a WebDialer-enabled corporate directory and search forcoworkers.

2. Click the number that you want to dial.

3. When prompted, enter your user ID and password.

4. If this is your first time using WebDialer, set up preferences and clickSubmit. (See the last row in this table for details.)

5. If the Make Call page appears, click Dial. (See the last row in this table

to learn how to suppress this page in the future, if desired.)

The call is now placed on your phone.

6. To end a call, click Hangup or hang up from your phone.


Log out of WebDialer Click the logout icon in the Make Call or Hang Up page.

Set up, view, or change Access the Preferences page.





WebDialer preferences

p g

The Preferences page appears the first time that you use WebDialer (after youclick the number that you want to dial.)

To return to Preferences in the future, click the preferences icon from theMake Call or Hang Up page.

The Preferences page contains the following options:

• Preferred language—Determines the language used for WebDialer

settings and prompts.• Use permanent device—Identifies the Cisco Unified IP Phone and

directory number (line) that you will use to place WebDialer calls. If youhave one phone with a single line, the appropriate phone and line areautomatically selected. Otherwise, choose a phone and/or line. Phonesare specified by host name (To display the host name on your phone,choose > Network Configuration > Host Name.)

• Use Extension Mobility—If selected, prompts WebDialer to use theCisco Unified IP Phone that is associated with your Extension Mobilityprofile (if available).

• Do not display call confirmation—If selected, prompts WebDialer tosuppress the Make Call page. This page appears by default after you clicka phone number in a WebDialer-enabled online directory.

Understanding Additional Configuration Options



59 OL-8133-01

Your system administrator can configure your phone to use specific button and softkey templatesalong with special services and features, if appropriate. The table below provides an overview of someconfiguration options that you might want to discuss with your phone system administrator based onyour calling needs or work environment.

Note You can locate User Guides and other documents listed in this table from the following URL:http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

If you... Then... For more information...

Need to handle morecalls on your phone line

Ask your system administrator toconfigure your line to support morecalls.

Talk to your system administratoror phone support team.

Need more than onephone line

Ask your system administrator toconfigure one or more additionaldirectory numbers for you.

Talk to your system administratoror phone support team.

Need more speed dialbuttons

First make sure that you are using allof your currently available speeddial buttons.

If you need additional speed dial

buttons, try using AbbreviatedDialing or subscribing to the FastDial service.

Another option is to attach theCisco Unified IP Phone 7914Expansion Module to your phone.

See the:

• “Speed Dialing” section onpage 32

• Cisco Unified IP PhoneExpansion Module 7914Phone Guide

Work with (or work as)

an administrativeassistant

Consider using:

• The Cisco Unified CallManagerAssistant service

• a shared line

See the:

• “Using a Shared Line” sectionon page 34

• Cisco Unified CallManagerAssistant User Guide

Want to use oneextension for severalphones

Request a shared line. This allowsyou to use one extension number foryour desk phone and lab phone, forexample.

See the “Using a Shared Line”section on page 34.

Understanding Additional Configuration Options

Share phones or officespace with co-workers

Consider using:

• Call Park to store and retrieve

Ask your system administratorabout these features and see the:

If you... Then... For more information...






calls without using the transferfeature.

• Call Pickup to answer callsringing on another phone.

• A shared line to view or joincoworkers’ calls.

• Cisco Extension Mobility toapply your phone number anduser profile to a sharedCisco Unified IP Phone

• “Advanced Call Handling”section on page 32

• “Using a Shared Line” sectionon page 34

• “Using Cisco ExtensionMobility” section on page 39

Answer calls frequentlyor handle calls onsomeone’s behalf

Ask your system administrator to setup the AutoAnswer feature for yourphone.

See the “Using AutoAnswer”section on page 41.

Need to make videocalls

Consider using Cisco Unified VideoAdvantage, which enables you tomake video calls using yourCisco IP Phone, your personalcomputer, and an external videocamera.

Contact your systemadministrator for assistance andsee the Cisco Unified VideoAdvantage User Guide andCisco Unified Video AdvantageQuick Start Guide.

Determine the state of aphone line associated

with a speed-dialbutton on your phone

Ask your administrator to set up theBusy Lamp Field (BLF) feature for

your phone.

See the “Using BLF to Determine aLine State” section on page 39.

Want to temporarilyapply your phonenumber and settings toa sharedCisco Unified IP Phone

Ask your system administratorabout the Cisco Extension Mobilityservice.

See the “Using Cisco ExtensionMobility” section on page 39.

Troubleshooting Your Phone



61 OL-8133-01

This section provides troubleshooting information for your Cisco Unified IP Phone

General TroubleshootingThis section provides information to help you troubleshoot general problems with your phone. For

more information, see your system administrator.

Symptom Explanation

You cannot hear a dialtone or complete a call

One or more of the following factors might apply:

• You must log into the Extension Mobility service.

• You must enter a client matter code or forced authorization code afterdialing a number.

• Your phone has time-of-day restrictions that prevent you from usingsome features during certain hours of the day.

The Settings button isunresponsive

Your system administrator might have disabled on your phone.

The softkey that youwant to use does notappear

One or more of the following factors might apply:

• You must press more to reveal additional softkeys.

• You must change the line state (for example, go off-hook or have aconnected call).

• Your phone is not configured to support the feature associated withthat softkey.

Join fails Join requires multiple selected calls. Be sure that you have selected at leastone call in addition to the active call, which is selected automatically. Join also requires the selected calls to be on the same line. If necessary, transfer

calls to one line before joining them.Barge fails and resultsin a fast busy tone

You cannot barge an encrypted call if the phone you are using is notconfigured for encryption. When your barge attempt fails for this reason,your phone plays a fast busy tone.

You are disconnectedfrom a call that youjoined using Barge

You will be disconnected from a call that you have joined using Barge if thecall is put on hold, transferred, or turned into a conference call.

Cisco CallBack fails The other party might have call forwarding enabled.

Troubleshooting Your Phone

Viewing Phone Administration DataYour system administrator might ask you to access administration data on your phone fortroubleshooting purposes.




Using the Quality Reporting ToolYour system administrator may temporarily configure your phone with the Quality Reporting Tool(QRT) to troubleshoot performance problems. You can press QRT to submit information to yoursystem administrator. Depending on configuration, use the QRT to:

• Immediately report an audio problem on a current call.

• Select a general problem from a list of categories and choose reason codes.

If you are asked to... Then...

Access networkconfiguration data

Choose > Network Configuration and select the networkconfiguration item that you want to view.

Access status data Choose > Status and select the status item that you want to view.

Access phone modelinformation

Choose > Model Information.

Access phone call andvoice qualityinformation

Choose > Status > Call Statistics.

Cisco One-Year Limited Hardware Warranty Terms



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There are special terms applicable to your hardware warranty and various services that you can useduring the warranty period. Your formal Warranty Statement, including the warranties and licenseagreements applicable to Cisco software, is available on Cisco.com. Follow these steps to access anddownload the Cisco Information Packet and your warranty document from Cisco.com.

1. Launch your browser, and go to this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm

The Warranties and License Agreements page appears.

2. To read the Cisco Information Packet , follow these steps:

a. Click the Information Packet Number field, and make sure that the part number78-5235-02F0 is highlighted.

b. Select the language in which you would like to read the document.

c. Click Go.

d. The Cisco Limited Warranty and Software License page from the Information Packet appears.

e. Read the document online, or click the PDF icon to download and print the document inAdobe Portable Document Format (PDF).

Note You must have Adobe Acrobat Reader to view and print PDF files. You can downloadthe reader from Adobe’s website: http://www.adobe.com

3. To read translated and localized warranty information about your product, follow these steps:

a. Enter this part number in the Warranty Document Number field:

78-10747-01C0

b. Select the language in which you would like to view the document.

c. Click Go.

The Cisco warranty page appears.

d. Read the document online, or click the PDF icon to download and print the document inAdobe Portable Document Format (PDF).

You can also contact the Cisco service and support website for assistance:

http://www.cisco.com/public/Support_root.shtml.

Duration of Hardware WarrantyOne (1) Year

Cisco One-Year Limited Hardware Warranty Terms

Replacement, Repair, or Refund Policy for Hardware

Cisco or its service center will use commercially reasonable efforts to ship a replacement part withinten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actualdelivery times can vary, depending on the customer location.

Ci h i h f d h h i i l i d


http://www.adobe.com/



http://www.cisco.com/public/Support_root.shtml

http://www.cisco.com/public/Support_root.shtml






Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.

To Receive a Return Materials Authorization (RMA) Number

Contact the company from whom you purchased the product. If you purchased the product directlyfrom Cisco, contact your Cisco Sales and Service Representative.

Complete the information below, and keep it for reference.

Company product purchased from

Company telephone number

Product model number

Product serial number

Maintenance contract number

Inde




Index

A

Abbreviated Dialing 52

answering calls

24ASCII label field support 52

audio, quality of 15

authenticated calls 37

AutoAnswer 41

B

barge

and privacy 36

and shared lines 34

using 35

BLF 39

Busy Lamp Field 39

C

call activity area, viewing 19

call forwardingconfiguring from web page 55

configuring on phone 28

call logs

erasing 44

viewing and dialing from 44

call overview mode 26

call park 36

call waiting 24

CallBack 23

caller ID 19

call-handling, advanced 32

call-handling, basic 22

calls

answering 24

barging 34

compared to lines 21

conference features for 29

ending 25

forwarding 28, 55

handling multiple 26

holding and resuming 25

icons for 21

multiple parties on 29

multiple, switching between 26

muting 25

parking 36

placing 22, 23

prevent barging of 36

prioritizing 38

redirecting while ringing 24

reporting problems with 62

secure 37

selecting 21

storing and retrieving 36

transferring 27

using Join with 30

viewing

19,

26

D

device configuration page 49

dialing, options for 22, 23

di i b d i i f 18




viewing 19 26cBarge

See also barge

using 35

Cisco Extension Mobility 39

Cisco Unified CallManager Address Book

Synchronizer

52Cisco Unified IP Phone

adjusting height of 13

connecting 13

description of 16

documentation for 2

feature configuration for

20,

21,

59illustration of 16

online help for 20

registering 14

securing handset rest 14

web-based services for 49

Cisco Unified IP Phone Expansion Module7914 43, 59

Cisco Unified Video Advantage 60

Cisco WebDialer 57

conference calls

Meet-Me 29, 31

standard

29,

30corporate directory

dialing from web page with 23

using from web page 57

using on phone 45

directories button, description of 18

directory

corporate 45

dialing from web page with 23

personal 45, 46

using from web page

57using on phone 44, 45

documentation, accessing 2

E

EM

39encrypted calls 37

ending a call, options for 25

Extension Mobility 39

log in 39

log out 39

extension numbers, viewing

19

F

Fast Dials

configuring from web page 51

using on phone 46

feature buttons

directories 18

help 18, 26

messages 18

services 18

settings 18



M

Malicious Call Identification (MCID) 37

Meet-Me conferences 29, 31

messages

buttons for 17

description of 21

viewing 19

phone screendj i f




messages

indicator for 48

listening to 48

messages button, description of 18

missed calls, records of 44

MLPP, using 38

multiple calls, handling 26

mute button, description of 18

mute, using 25

N

navigation button, description of 18

network configuration data, locating 61

O

online help, using 20

P

PAB


using on phone 46

password, changing 54

Personal Address Book, see PAB

Personal Directory


using on phone 46

phone lines

padjusting contrast of 43

changing language of 43

cleaning 19

features of 19

phone services

configuringsee also User Options web pages

PIN, changing 54

placed calls, records of 44

placing calls, options for 22, 23

prioritizing calls 38

privacyand shared lines 34

using 36

programmable buttons

description of 17

labels for 19

Q

QRT, using 62

Rreceived calls, records of 44

redial 22

remote-in-use icon for shared lines 34

resume, using 25

ring patterns, changing 55

ringer

indicator for 17

volume 42

labels 19, 52

using 23

status data, locating 61

status line, viewing

19b i ti f h i 53



69 OL-8133-01

S

safety, warnings 2

secure calls 37

selecting calls 21

services button, description of 18

services, subscribing to 53

settings

using 42

settings button, description of 18

shared lines

and remote-in-use icon 34

description of 34

with barge 35

with privacy 36

softkey buttons

description of 18, 19

labels for 19

speakerphone

answering calls with 24

button, identifying 18

hanging up with 25

mode, using 40

placing calls with 22

volume 42

speed dial

buttons, configuring 32

buttons, identifying 17

configuring 52

gsubscriptions, for phone services 53

suspicious calls, tracing 37

switching calls 26

T

TAPS, using 14

text, entering on phone 20

Tool for Auto-Registered Phones Support 14

transferring, options for 27

troubleshooting, data for 61

U

User Options web pages

accessing 49

configuring features and services with 50

subscribing to phone services with 53

V

voice message indicator

changing setting for 55

voice message indicator, identifying 48

voice message service, using 48

volume

adjusting 42

volume button, description of 18

W

warnings, safety 2

WebDialer 23, 57






71 OL-8133-01





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