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Release Notes for Cisco Registered Envelope Service Engine Update 8.0

Published: June 22, 2020Encryption Service Engine Update Version - 8.0.1-017

Contents • What’s New In This Release, page 2

• Related Documentation, page 3

• Service and Support, page 3

• Obtaining Documentation and Submitting a Service Request, page 4

2Release Notes for Cisco Registered Envelope Service Engine Update 8.0

What’s New In This Release

What’s New In This ReleaseNew Date Format for Easy Open Custom Email Notification Template

From this release onwards, you can modify the expiry date format of the Easy Open Custom Email Notification template.

When the Easy Open feature is enabled, you can configure the following variables in the Email Notification Custom template:

• ${PORTAL_EXPIRATION_MONTH} (To display the month in text format)

• ${PORTAL_EXPIRATION_DAY} (To display the day of month with timestamp)

and the email expiry date appears as June 09, 2020 01:17:44 PM UTC.

This new setting will not impact the existing default templates. The default template uses the ${PORTAL_EXPIRATION_DATE} variable and the email expiry date appears as 06/09/2020 01:17:44 PM UTC.

Important:

• (Cisco Email Security appliance users) If you are using the Easy Open feature of Cisco Registered Envelope Service on the Cisco Email Security appliance, you need to update PostXEngine version to the latest one that supports the two new variables available in the custom template.

3Release Notes for Cisco Registered Envelope Service Engine Update 8.0

Related Documentation

Related Documentation• Cisco Email Encryption Compatibility Matrix

• Cisco Registered Envelope Service Open Source Documentation

Service and SupportFor the best support experience, we recommend that recipients first check the FAQ page to find answers to commonly asked questions. If the issue cannot be resolved, we recommend you to use the Instant Messenger support or send an email to the Cisco Registered Envelope Service support team (see the contact information below). For urgent issues, recipients should contact the Cisco Registered Envelope Service support at support@res.cisco.com. Use the following steps to resolve support cases.

New Improved User Interface for recipient login

Using the PostXEngine 8.0.0 update, recipients can now see a new, improved user interface when accessing secured messages or registered envelopes sent using the Email Security appliance.

The following web pages also have a new improved user interface:

• Secure Message or Registered Envelope

• CRES WebSafe portal

• New User Registration process

• Forgot Password flow

Note If JavaScript is disabled on your web browser, the functionality of some of the web pages will not work.

Note If you are using Internet Explorer to access the web pages, it might cause alignment issues. It is recommended to switch to any one of the following supported browsers:

• Google Chrome• Mozilla Firefox• Safari (for MAC operating system)

For more information, see the CRES 6.0 Recipient Guide.

Custom Footer Branding Enhancement

As a CRES account administrator, you can customize the following footer links per corporate account for a registered envelope:

• Copyright text

• About

• Terms of Service

• Privacy Policy

For more information, see the CRES 6.0 Account Administrator Guide.

4Release Notes for Cisco Registered Envelope Service Engine Update 8.0

Obtaining Documentation and Submitting a Service Request

Step 1 Use the ‘Frequently Asked Questions’ webpage—most issues with registration and envelope opening can be quickly resolved by seeing if your question is answered on the following webpage:

http://res.cisco.com/websafe/help?topic=FAQ

Step 2 Recipients can obtain support by clicking the Chat Online icon and speaking with the Live Agent 24 hours a day, seven days a week. The web chat is available at:

https://res.cisco.com/websafe/help?topic=ContactSupport

Step 3 Contact Cisco Registered Envelope Service Recipient Support through email—any issue that is not resolved by the FAQ page must be emailed to the Cisco Registered Envelope Service support (support@res.cisco.com). An end-user can expect a response within 24 business hours after submitting the email.

Obtaining Documentation and Submitting a Service RequestFor information on obtaining documentation, using the Cisco Bug Search tool (BST), submitting a service request, and gathering additional information, see What’s New in Cisco Product Documentation at: http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html.

To have a list of all new and revised Cisco technical documentation delivered directly to your desktop using a reader application, subscribe to What’s New in Cisco Product Documentation as an RSS feed by clicking the RSS icon on the What’s New page. The RSS feeds are a free service.

This document is to be used in conjunction with the documents listed in the “Changes in Behavior” section.

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