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CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA...

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Page 1: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

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CISCO SPARK POWERED BY

Page 2: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

CONTENT

2

• TATA GROUP AT A GLANCE

• ABOUT TATA COMMUNICATIONS

• GLOBAL SIP CONNECT FOR CISCO SPARK

• TATA’S BUNDLE FOR SPARK

• VALUE PROPOSITION FOR ENTERPRISES & CUSTOMERS

• PROCESS, SUPPORT AND TATA’S SERVICE ADVANTAGE

Page 3: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

A global business group with products and services in

over 100 countries

More than 140 years experience

Over 600,000 employees

Group revenue of $108.78bn (32 percent India; 68

percent rest of the world)

A global leader in several sectors (including IT,

banking, healthcare and manufacturing)

WE ARE PART OF THE TATA GROUP

3

TATA GLOBAL BEVERAGES

TATA TELESERVICES

TATA CHEMICALS

TATA POWER

TATA STEEL

TATA MOTORS

TATA CONSULTANCY SERVICES

JAGUAR LAND ROVER

TAJ HOTELS

TITAN

TATA COMMUNICATIONS

Page 4: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications
Page 5: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

GLOBAL SIP CONNECT FOR CISCO SPARK

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Global SIP Connect for Spark Call provides

a suite of basic PSTN calling features with

a single, flat-rate for domestic calls.

Allows even smaller businesses to access

to the Tata Communications worldwide

network and international calling rates

normally only available to the largest

multi-national enterprises.

Page 6: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

GLOBAL SIP CONNECT INFRASTRUCTURE

APAC

EUROPE

U.S.A

CANADA

London

FrankfurtMadrid

Mumbai

Chennai

Hong Kong

Singapore

Sydney

MontrealToronto

New Jersey

New YorkLos Angeles

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SOUTH AFRICA

Cape TownJohannesburg

US PSTN

APAC

PSTN

CANADA

PSTN

EUROPE

PSTN

Inbound/Outbound

Terminations

Inbound/Outbound

Terminations

Inbound/Outbound

Terminations

Inbound/Outbound

Terminations

Inbound/Outbound

Terminations

SOUTH

AFRICA

PSTN

VOICE SWITCH LOCATIONS

Page 7: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

TATA’S BUNDLE FOR SPARK CALL

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(subject to Tata Communications’ Fair Use Policy) inbound/outbound calling to/from 50 states in U.S

• $8.95

¥ € $

* Subject to Tata Communications’ Fair Use Policy

International outbound price list

Page 8: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

VALUE PROPOSITION FOR ENTERPRISE CUSTOMERS

8

Simple and cost effective:

• Simple flat-rate monthly fee of $8.95

for unlimited* domestic calling

• Save costs between 30% to 80%** on

international calls

Global reach:

• Take advantage of Tata Communications’ market

leading, global reach with SIP outbound across 50

countries, full PSTN replacement in 22 countries

and local number service and toll-free service

covering 94% of the world’s GDP.

• Subject to Tata Communications’ Fair Use Policy

• **Cost savings may vary based on traffic and pattern

Page 9: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

GLOBAL SIP CONNECT VOICE COVERAGE

Universal

Freephone (UIFN)Local Number

International

Toll Free (ITFS)

Relationship

with over

1600 carriers

Largest international voice

provider with

52 billionvoice minutes

Domestic Service

9

110+ countries

Specific number format per

country

Free of charge for caller

45+ Countries

Unique format: IAC 800 xxxx

xxxx (One number covers many countries)

Free of charge for caller

57+ countries

(300 cities)

Specific format per origin city

Caller pays for Local portion of

the call

22 countries

(full PSTN replacement)

Local, National and International

Calling

Number porting, Emergency

Calling, E911 service

ENABLING VOICE

Page 10: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

VALUE PROPOSITION FOR ENTERPRISE CUSTOMERS CONTD.

10

Enterprise grade service

• Stringently regulated interconnected

VoIP services provider

Fraud protection

• Proactive monitoring and processes prevent and

mitigate fraudulent calls

Page 11: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

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PARTNER VALUE PROPOSITION

Page 12: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

VALUE PROPOSITION FOR PARTNERS

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• Partnering with Tata Communications helps you

to sell not only PSTN for Spark Call but also

access numbers (ITFS, LNS, UIFN, DID) and

network services (DIA, MPLS, Ethernet)

globally.

• Expand your market reach to offer domestic

voice services in 22 countries, SIP outbound

across 50 countries, local number service and

toll-free service covering 94% of the world’s

GDP with Tata Communications network

Opportunities for global services expansion beyond Spark Call

Page 13: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

VALUE PROPOSITION FOR PARTNERS CONTD.

13

High quality, cost effective calling

solution for your customers

• Tata is able to deliver high quality, cost

effective solution because of its world’s largest

international voice network and integration

with over 1600 carrier partners, 780 mobile

providers and 700 VoIP operators globally

• Commissions paid monthly on domestic bundles

and quarterly on international calling

Premium partner compensation /commissions

Page 14: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

PROCESS AND SUPPORT

14

Page 15: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

PROCESS FLOW BETWEEN CUSTOMERS, PARTNERS, CISCO, AND TATA COMMUNICATIONS

15

Partner

Cisco CCMP

Portal

Payment

Received

End Customer

Create

Customer

Account

End Customer

Send Service

Agreement and

Billing Account

32

1

Agreement

Signed via

DocuSign

4 Service

Authorized

End Customer

Services

Enabled

5

6

Orders Processed

Services Configured

and Provided

2x

Partner Configures

Service Orders

End Customer

Note: Orders Can Be Configured At Any Point After

Account Created, But Order Not Processed Until

Agreement Signed

7 8

Commission

Paid

Invoice Sent

via E-mail

Partner

9TATA

COMMUNICATIONS

TATA

COMMUNICATIONS

Page 16: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

CUSTOMER CONNECTIVITY TO CISCO SPARK NETWORK IS MANAGED BY CUSTOMER OR PARTNER/RESELLER

TATA COMMUNICATIONS CONNECTIVITY IS TO CISCO SPARK, NOT DIRECTLY TO CUSTOMER

SPARK CALL SERVICE CONNECTIVITY AND MANAGEMENT

16

TATA

COMMUNICATIONS’

GLOBAL

SIP NETWORK

Customer

Network

Partner Cisco CCMP

Portal

Cisco Spark

Network

Geo-redundant Links

for Voice Services

API Interface

for Ordering/

Account

Management

Inbound/Outbound

Domestic Calling

And

International Destinations

Page 17: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

TECHNICAL VS CONTRACT/BILLING/INVOICING QUESTIONS

CUSTOMER SUPPORT

17

Questions regarding

• Contracts

• Billing/Invoice/Payment

Questions regarding

• Connectivity

• Voice quality

• All technical

Customers contact Cisco for all technical-

related questions/issues

• If PSTN Issues are suspected, Cisco will

contact TATA Communications and both

companies will work to resolve

Customers contact TATA

Communications only for non-

technical questions

CustomerTATA

COMMUNICATIONS

Page 18: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

NEXT STEPS

The journey towards

transformed enterprise.

TATA COMMUNICATIONS’

SERVICE ADVANTAGE

Page 19: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

DELIVERING WORLD CLASS CUSTOMER SERVICE ACROSS THE GLOBE

OUR SERVICE ADVANTAGE – ‘WHATEVER IT TAKES’

Global NOCs provide

24*7*365 support

Our

2

of customer issues

resolved within 4 hrs

More than

85%170 experts

We have over

with 50 CCNP & 5

CCIE certified

engineers

19

Page 20: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

DELIVERING WORLD CLASS CUSTOMER SERVICE ACROSS THE GLOBE

‘WHATEVER IT TAKES’

of our service

specialists are ITIL

trained

100%

of our Technical

Design Authorities

(TDAs) are CCNA

certifiedExpertise too

Local service

We have a strong

global presence,

yet offer unrivalled

20

100%

Page 21: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

WHAT CUSTOMERS SAY ABOUT US

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“By partnering with Tata Communications we’re able to

provide high quality voice services even to locations

that suffer from sub-optimal public Internet access”

Robert KilloryChief Innovation Officer

3CLogic

“Tata Communications has really demonstrated its

capability to meet our complex and unique requirements

with a clear understanding of our business.”

COMPANY SPOKESPERSON

Large IT services MNC

“We get consistent voice quality and performance on a worldwide

basis using Tata Communications… with priority Class of Service

(CoS) and Quality of Service (QoS). With excellent audio

receptivity, we’re able to bridge the distance across offices,

enabling effective communication and workflow.”

HEAD OF NETWORKSLarge Network Security MNC

Page 22: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

WHAT ANALYSTS SAY ABOUT US

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“Tata Communications has a strong SIP trunk offering,

available in the Asia/Pacific region, India, North

America and Europe.”

GARTNERMagic Quadrant

for Network Services

Global 2016 Report

“Our research shows that SIP trunking has become one of the major ingredients

for multinational corporations who are consolidating and centralising their global

voice and IP Telephony assets and moving towards unified communications.

Services like Tata Communications’ Global SIP Connect portfolio are addressing

these requirements as well as the need for a global voice backbone network for

global reach..”

Source: http://www.tatacommunications.com/article/tata-communications-launches-global-sip-connect

OVUM

Page 23: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

CISCO SPARK HELPDESK

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Level Contact Name Fax Mobile Email

Level 1 Duty Manager

(Single point of

contact)

Ganesh Patil +91 20 66357364 +91 82370 36541 [email protected]

Level 2 Sr. Manager Umesh

Cholle

+91 20 66357592 +91 81490 76712 [email protected]

Level 3 Deputy General

Manager

Suresh Sinha +91 20 66357310 +91 80870 02562 [email protected]

Level 4 General

Manager

Ritesh Priya +91 20 66357021 +91 92255 09867 [email protected]

Level 5 Vice President Vijay

Agarwal

+91 2266591671 +91 9223299170 [email protected]

Immediate fault

reporting contact for the

24*7 NOC support

Phone :

I-888-YS -SPARK

(1-888-977-7275 – US

international toll free number)

Fax:

+91 20 6614 3042

& +91 6613 [email protected]

ESCALATION MATRIX

Page 24: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

TATA COMMUNICATIONS' INDIRECT SALES CONTACTS

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Mike Lau - Director Partner Development for Enterprise Sales

O: 703-657-8335

M: 571-331-7455

E: [email protected]

Satish Bangara – Head Enterprise Voice Business

O: 703-547-6536

M: 202-415-0734

E: [email protected]

Page 25: CISCO SPARK POWERED BY - Tata Communications · PDF fileCISCO SPARK POWERED BY . ... TATA POWER TATA STEEL TATA MOTORS TATA CONSULTANCY SERVICES JAGUAR LAND ROVER ... Tata Communications

THANK YOU

© 2016 Tata Communications. All Rights Reserved.

TATA COMMUNICATIONS and TATA are trademarks of Tata Sons Limited in certain countries.

tatacommunications.com

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