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CISCO SPARK POWERED BY
CONTENT
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• TATA GROUP AT A GLANCE
• ABOUT TATA COMMUNICATIONS
• GLOBAL SIP CONNECT FOR CISCO SPARK
• TATA’S BUNDLE FOR SPARK
• VALUE PROPOSITION FOR ENTERPRISES & CUSTOMERS
• PROCESS, SUPPORT AND TATA’S SERVICE ADVANTAGE
A global business group with products and services in
over 100 countries
More than 140 years experience
Over 600,000 employees
Group revenue of $108.78bn (32 percent India; 68
percent rest of the world)
A global leader in several sectors (including IT,
banking, healthcare and manufacturing)
WE ARE PART OF THE TATA GROUP
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TATA GLOBAL BEVERAGES
TATA TELESERVICES
TATA CHEMICALS
TATA POWER
TATA STEEL
TATA MOTORS
TATA CONSULTANCY SERVICES
JAGUAR LAND ROVER
TAJ HOTELS
TITAN
TATA COMMUNICATIONS
GLOBAL SIP CONNECT FOR CISCO SPARK
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Global SIP Connect for Spark Call provides
a suite of basic PSTN calling features with
a single, flat-rate for domestic calls.
Allows even smaller businesses to access
to the Tata Communications worldwide
network and international calling rates
normally only available to the largest
multi-national enterprises.
GLOBAL SIP CONNECT INFRASTRUCTURE
APAC
EUROPE
U.S.A
CANADA
London
FrankfurtMadrid
Mumbai
Chennai
Hong Kong
Singapore
Sydney
MontrealToronto
New Jersey
New YorkLos Angeles
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SOUTH AFRICA
Cape TownJohannesburg
US PSTN
APAC
PSTN
CANADA
PSTN
EUROPE
PSTN
Inbound/Outbound
Terminations
Inbound/Outbound
Terminations
Inbound/Outbound
Terminations
Inbound/Outbound
Terminations
Inbound/Outbound
Terminations
SOUTH
AFRICA
PSTN
VOICE SWITCH LOCATIONS
TATA’S BUNDLE FOR SPARK CALL
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(subject to Tata Communications’ Fair Use Policy) inbound/outbound calling to/from 50 states in U.S
• $8.95
¥ € $
* Subject to Tata Communications’ Fair Use Policy
International outbound price list
VALUE PROPOSITION FOR ENTERPRISE CUSTOMERS
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Simple and cost effective:
• Simple flat-rate monthly fee of $8.95
for unlimited* domestic calling
• Save costs between 30% to 80%** on
international calls
Global reach:
• Take advantage of Tata Communications’ market
leading, global reach with SIP outbound across 50
countries, full PSTN replacement in 22 countries
and local number service and toll-free service
covering 94% of the world’s GDP.
• Subject to Tata Communications’ Fair Use Policy
• **Cost savings may vary based on traffic and pattern
GLOBAL SIP CONNECT VOICE COVERAGE
Universal
Freephone (UIFN)Local Number
International
Toll Free (ITFS)
Relationship
with over
1600 carriers
Largest international voice
provider with
52 billionvoice minutes
Domestic Service
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110+ countries
Specific number format per
country
Free of charge for caller
45+ Countries
Unique format: IAC 800 xxxx
xxxx (One number covers many countries)
Free of charge for caller
57+ countries
(300 cities)
Specific format per origin city
Caller pays for Local portion of
the call
22 countries
(full PSTN replacement)
Local, National and International
Calling
Number porting, Emergency
Calling, E911 service
ENABLING VOICE
VALUE PROPOSITION FOR ENTERPRISE CUSTOMERS CONTD.
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Enterprise grade service
• Stringently regulated interconnected
VoIP services provider
Fraud protection
• Proactive monitoring and processes prevent and
mitigate fraudulent calls
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PARTNER VALUE PROPOSITION
VALUE PROPOSITION FOR PARTNERS
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• Partnering with Tata Communications helps you
to sell not only PSTN for Spark Call but also
access numbers (ITFS, LNS, UIFN, DID) and
network services (DIA, MPLS, Ethernet)
globally.
• Expand your market reach to offer domestic
voice services in 22 countries, SIP outbound
across 50 countries, local number service and
toll-free service covering 94% of the world’s
GDP with Tata Communications network
Opportunities for global services expansion beyond Spark Call
VALUE PROPOSITION FOR PARTNERS CONTD.
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High quality, cost effective calling
solution for your customers
• Tata is able to deliver high quality, cost
effective solution because of its world’s largest
international voice network and integration
with over 1600 carrier partners, 780 mobile
providers and 700 VoIP operators globally
• Commissions paid monthly on domestic bundles
and quarterly on international calling
Premium partner compensation /commissions
PROCESS AND SUPPORT
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PROCESS FLOW BETWEEN CUSTOMERS, PARTNERS, CISCO, AND TATA COMMUNICATIONS
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Partner
Cisco CCMP
Portal
Payment
Received
End Customer
Create
Customer
Account
End Customer
Send Service
Agreement and
Billing Account
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1
Agreement
Signed via
DocuSign
4 Service
Authorized
End Customer
Services
Enabled
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6
Orders Processed
Services Configured
and Provided
2x
Partner Configures
Service Orders
End Customer
Note: Orders Can Be Configured At Any Point After
Account Created, But Order Not Processed Until
Agreement Signed
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Commission
Paid
Invoice Sent
via E-mail
Partner
9TATA
COMMUNICATIONS
TATA
COMMUNICATIONS
CUSTOMER CONNECTIVITY TO CISCO SPARK NETWORK IS MANAGED BY CUSTOMER OR PARTNER/RESELLER
TATA COMMUNICATIONS CONNECTIVITY IS TO CISCO SPARK, NOT DIRECTLY TO CUSTOMER
SPARK CALL SERVICE CONNECTIVITY AND MANAGEMENT
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TATA
COMMUNICATIONS’
GLOBAL
SIP NETWORK
Customer
Network
Partner Cisco CCMP
Portal
Cisco Spark
Network
Geo-redundant Links
for Voice Services
API Interface
for Ordering/
Account
Management
Inbound/Outbound
Domestic Calling
And
International Destinations
TECHNICAL VS CONTRACT/BILLING/INVOICING QUESTIONS
CUSTOMER SUPPORT
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Questions regarding
• Contracts
• Billing/Invoice/Payment
Questions regarding
• Connectivity
• Voice quality
• All technical
Customers contact Cisco for all technical-
related questions/issues
• If PSTN Issues are suspected, Cisco will
contact TATA Communications and both
companies will work to resolve
Customers contact TATA
Communications only for non-
technical questions
CustomerTATA
COMMUNICATIONS
NEXT STEPS
The journey towards
transformed enterprise.
TATA COMMUNICATIONS’
SERVICE ADVANTAGE
DELIVERING WORLD CLASS CUSTOMER SERVICE ACROSS THE GLOBE
OUR SERVICE ADVANTAGE – ‘WHATEVER IT TAKES’
Global NOCs provide
24*7*365 support
Our
2
of customer issues
resolved within 4 hrs
More than
85%170 experts
We have over
with 50 CCNP & 5
CCIE certified
engineers
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DELIVERING WORLD CLASS CUSTOMER SERVICE ACROSS THE GLOBE
‘WHATEVER IT TAKES’
of our service
specialists are ITIL
trained
100%
of our Technical
Design Authorities
(TDAs) are CCNA
certifiedExpertise too
Local service
We have a strong
global presence,
yet offer unrivalled
20
100%
WHAT CUSTOMERS SAY ABOUT US
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“By partnering with Tata Communications we’re able to
provide high quality voice services even to locations
that suffer from sub-optimal public Internet access”
Robert KilloryChief Innovation Officer
3CLogic
“Tata Communications has really demonstrated its
capability to meet our complex and unique requirements
with a clear understanding of our business.”
COMPANY SPOKESPERSON
Large IT services MNC
“We get consistent voice quality and performance on a worldwide
basis using Tata Communications… with priority Class of Service
(CoS) and Quality of Service (QoS). With excellent audio
receptivity, we’re able to bridge the distance across offices,
enabling effective communication and workflow.”
HEAD OF NETWORKSLarge Network Security MNC
WHAT ANALYSTS SAY ABOUT US
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“Tata Communications has a strong SIP trunk offering,
available in the Asia/Pacific region, India, North
America and Europe.”
GARTNERMagic Quadrant
for Network Services
Global 2016 Report
“Our research shows that SIP trunking has become one of the major ingredients
for multinational corporations who are consolidating and centralising their global
voice and IP Telephony assets and moving towards unified communications.
Services like Tata Communications’ Global SIP Connect portfolio are addressing
these requirements as well as the need for a global voice backbone network for
global reach..”
Source: http://www.tatacommunications.com/article/tata-communications-launches-global-sip-connect
OVUM
CISCO SPARK HELPDESK
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Level Contact Name Fax Mobile Email
Level 1 Duty Manager
(Single point of
contact)
Ganesh Patil +91 20 66357364 +91 82370 36541 [email protected]
Level 2 Sr. Manager Umesh
Cholle
+91 20 66357592 +91 81490 76712 [email protected]
Level 3 Deputy General
Manager
Suresh Sinha +91 20 66357310 +91 80870 02562 [email protected]
Level 4 General
Manager
Ritesh Priya +91 20 66357021 +91 92255 09867 [email protected]
Level 5 Vice President Vijay
Agarwal
+91 2266591671 +91 9223299170 [email protected]
Immediate fault
reporting contact for the
24*7 NOC support
Phone :
I-888-YS -SPARK
(1-888-977-7275 – US
international toll free number)
Fax:
+91 20 6614 3042
& +91 6613 [email protected]
ESCALATION MATRIX
TATA COMMUNICATIONS' INDIRECT SALES CONTACTS
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Mike Lau - Director Partner Development for Enterprise Sales
O: 703-657-8335
M: 571-331-7455
Satish Bangara – Head Enterprise Voice Business
O: 703-547-6536
M: 202-415-0734
THANK YOU
© 2016 Tata Communications. All Rights Reserved.
TATA COMMUNICATIONS and TATA are trademarks of Tata Sons Limited in certain countries.
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