Cisco Virtualized Voice Browser • New Features, page 1 • Updated Features, page 4 • Deprecated Features, page 5 • Important Notes, page 5 • Removed and Unsupported Features, page 5 • Third-Party Software Impacts, page 5 New Features The following sections describe new features that are pertinent to Cisco VVB Release 11.5(1). Cisco VVB Administration Console This administration console is used to manage and configure Cisco VVB. Prompts Management This console stores prerecorded prompts such as custom prompts on Cisco VVB. Application Management This management console helps to create applications and assign triggers to invoke the application when the specific dialed number (DN) is dialed. Media Handling Cisco VVB supports G.711 U-Law and A-Law codec for prompts and supports in-band Dual Tone Multi-Frequency (DTMF) detection using RFC 2833. Release Notes for Packaged Contact Center Enterprise Solution Release 11.5(1) 1
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Cisco Virtualized Voice Browser
• New Features, page 1
• Updated Features, page 4
• Deprecated Features, page 5
• Important Notes, page 5
• Removed and Unsupported Features, page 5
• Third-Party Software Impacts, page 5
New FeaturesThe following sections describe new features that are pertinent to Cisco VVB Release 11.5(1).
Cisco VVB Administration ConsoleThis administration console is used to manage and configure Cisco VVB.
Prompts ManagementThis console stores prerecorded prompts such as custom prompts on Cisco VVB.
Application ManagementThis management console helps to create applications and assign triggers to invoke the application when thespecific dialed number (DN) is dialed.
Media HandlingCisco VVB supports G.711 U-Law and A-Law codec for prompts and supports in-band Dual ToneMulti-Frequency (DTMF) detection using RFC 2833.
Release Notes for Packaged Contact Center Enterprise Solution Release 11.5(1) 1
LanguageThe current version only supports English language.
CCB SupportCisco VVB supports Courtesy Call Back (CCB) feature as implemented in Unified CVP.
Template-Based Configuration SupportCisco VVB supports template-based configuration from Unified CVP Operations Console using pre-definedtemplate.
VXML ComplianceCisco VVB supports relevant VXML 2.0 and 2.1 tags. For the complete list of supported VXML tags andattributes, see https://developer.cisco.com/site/customer-voice-portal/documents/virtual-voice-browser/index.gsp.
CVP ComplianceCisco VVB is fully compliant with VXML that is generated by the Cisco Unified Call Studio applicationrunning on Unified CVP Server. For more information on Call Studio elements, see http://www.cisco.com/c/en/us/support/customer-collaboration/unified-customer-voice-portal/products-user-guide-list.html
ASR/TTS Server ComplianceCisco VVB uses Media Resource Control Protocol (MRCP) to communicate with speech servers to enableText-To-Speech (TTS)/Automated-Speech-Recognition (ASR) functionality. Cisco VVB currently supportsboth MRCPv1 and MRCPv2.
Release Notes for Packaged Contact Center Enterprise Solution Release 11.5(1)2
CVP Call Flows• Standalone—TheVXMLServer (standalone) functional deployment model provides organizations witha standalone IVR solution for automated self-service.
• Comprehensive—The Comprehensive functional deployment model provides organizations with amethod to route and transfer calls across a VoIP network to offer IVR services, and to queue calls beforethey are routed to a selected agent. Cisco VVB supports the Unified Call Studio application and theUnified CVP microapp in comprehensive calls.
Serviceability• Real-Time Reporting Tool (RTR)—This tool provides the real time information of the Cisco VVBsystem.
• Real-Time Monitoring Tool (RTMT)—This tool helps to monitor system performance, device status,and device discovery. RTMT can connect directly to devices via HTTPS to troubleshoot system problems.
Administrator CLI SupportCisco VVB supports command line interface for administration. You can use administrative credentials toaccess admin CLI and perform operations like set, show etc. for status and statistics.
Primary / Secondary VXML Server SupportCisco VVB supports primary and secondary VXML server for standalone call flows.
Whisper Agent and Agent GreetingCisco VVB supports agent recording, whisper agent, and agent greeting feature.
UCS-E Single wide and double wide blade support on 4451 routerCisco VVB is supported on Cisco UCS-E blades, for more details see the Virtualization for Cisco VirtualizedVoice Browser at the following location: http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Virtualized_Voice_Browser
OVA SpecificationsFor more details on OVA specification see the Virtualization for Cisco Virtualized Voice Browser at thefollowing location: http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Virtualized_Voice_Browser
Release Notes for Packaged Contact Center Enterprise Solution Release 11.5(1) 3
Compatibility for ESXi 6.0Cisco VVB 11.5(1) supports ESXi 6.0 Update 1 . For more information, see the Virtualization for CiscoVirtualized Voice Browser at the following location: http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Virtualized_Voice_Browser
Prime Collaboration Contact Center SupportVVB supports Prime Collaboration Contact Center Assurance. The Prime Collaboration Contact CenterAssurance is a monitoring and diagnostics tool that help network operator to maximize the Cisco VVB uptime.
Google Chrome SupportVVB supports Google Chrome. http://docwiki-dev.cisco.com/wiki/Unified_CCE_Solution_Compatibility_Matrix_for_11.5(x)#Supported_Browsers
Updated Features
Localization of Peripheral Variables and ECC VariablesCall Context data (peripheral variables and ECC variables) is Unicode enabled on CVP-VRU PG interface.
A registry setting "UseUTF8Encoding" in the VRU Peripheral Gateway is used to control localization. Youcan use this registry setting to enable or disable Unicode encoding or decoding. If the registry value is set to1, the peripheral variables and ECC variables string is treated as an utf-8 encoded string. The VRU PeripheralGateway encodes the peripheral variables and ECC strings to utf-8 before sending to the Unified CVP client.Similarly, the VRU Peripheral Gateway decodes utf-8 encoded string to ANSI for all peripheral and ECCvariables that are received from the Unified CVP client before passing to upper stream components.
Default value of registry setting "UseUTF8Encoding" is 0, meaning the peripheral and ECC variables areencoded and decoded as ANSI characters by VRU PG.
The Unicode encoding is applied only on service control interface for all the messages carrying peripheraland ECC variables.
The following restrictions apply to Call Context data with localized characters.
LimitVariable
Limited to 40 bytes of UTF-8 data.
If Unified CVP sends a request that exceeds 40 bytes of data, therequest fails.
Note
Call Variables 1-10
Release Notes for Packaged Contact Center Enterprise Solution Release 11.5(1)4
2 Perform the ISO Installation, Do Not Perform Post Install after installation.
3 Apply the ES
4 Perform POST Install steps
ES provided helps in profile match with the newly provided OVA and proper allocation of resources.Note
Removed and Unsupported FeaturesThere are no changes for Cisco VVB features for this release.
Third-Party Software ImpactsFor information on third-party software, see the http://docwiki-dev.cisco.com/wiki/Compatibility_Matrix_for_Cisco_HCS_for_Contact_Center_11.5(1)#Cisco_Systems_Contact_Center_Components
Release Notes for Packaged Contact Center Enterprise Solution Release 11.5(1) 5
Cisco Virtualized Voice BrowserDeprecated Features
