Cisco WebEx Connect C6 Overview BDM - Copy

7/31/2019 Cisco WebEx Connect C6 Overview BDM - Copy

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1 2009 Cisco Systems, Inc. All rights reserved.

Cisco WebEx ConnectPresence and Enterprise Instant Messaging On-Demand


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2009 Cisco Systems, Inc. All rights reserved. 2

Product Overview & Positioning

Targeting Prospects

Delivering Value

Selling Tactics

Q&A

Session Overview


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3 2009 Cisco Systems, Inc. All rights reserved.

Business Challenges &Drivers


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Todays Business Complexities

Business Impact

Product/ServiceExcellence: MissedOpportunities, MarketTransitions

Customer Intimacy:Slower Responsiveness toCustomers

Operations Excellence:Higher Costs

Human Impact

Harder to Build Trust

Difficult to Know Whothe Right Expert Is

Information SharingAmong CompaniesDifficult

Trends

Global Value Chains

Consumerization

Information Overload

Workforce Mobility


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Users TakingMatters into TheirOwn Hands

Challenges Enterprises to Keep Pace

Technology Designedfor the Old World

EmployeeEnterprise


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TechnologyTrends

Mobility

VideoEverywhere

Social

Networking @

Work

Software as aService

Virtualization

Collaboration Is More Critical Than Ever

BusinessImperatives

CostReduction

EmployeeProductivity

Customer

Intimacy

CompetitiveDifferentiation

Innovation


7/257 2009 Cisco Systems, Inc. All rights reserved.

Cisco WebEx Connect


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Cisco Collaboration Portfolio

IPCommunications

CustomerCare

ConferencingTelepresenceEnterprise

Social SoftwareMobile

ApplicationsMessaging



Powered by Jabber XMPP for Presence & IM

Presence Control & Federation

Determine who can view your presence information

Federate with standards based XMPP clients

Native Support for B2B & B2C Federations

Jabber, Microsoft Office Communicator, IBMSametime, AOL* and Google Talk

Rich Media Escalation

Audio conferencing, VoIP, Video chat, WebExMeeting integration

Enhanced policy management andorganizational administration

Optional Cisco UC Integration

Soft phone/IP desk phone, mid-call controls, voicemail access, call history

*Additional cost for AOL federation

Cisco WebEx Connect EIMOn-demand Enterprise Instant Messaging
http://www.jabber.com/CE/JabberHome



Deep Integration Through Cisco Collaboration PortfolioCollaborate through the right media for the situation

Seamless Media escalation from IM tovoice to video to web conferencing

Audio

Video

WebConference



Reduce Communication Delays

Standard and custompresence notifications

Phone presence Blocked or Do Not

Disturb presencestates

Control who viewspresence information

Determine when and how you want to be contacted

Presence Notifications



Reach Colleagues Quickly

User Profiles

1:1 or to group chat

File transfer

Archived messages

Add contacts from yourcorporate directory

Enterprise Instant Messaging



Reach Across Networks

Add contacts from public IMnetworks

AOL/AIM

Google Talk

XMPPhttp://xmpp.org/software/clients.shtml

Add contacts from other federatedWebEx Connect organizations

Federation controlled by WebExConnect administrator

Federation

Standards based interoperability allows you to workwith partners or customers outside your firewall
http://xmpp.org/software/clients.shtmlhttp://xmpp.org/software/clients.shtml



Embedded soft phone

- Make and receive phone calls from anywhere

- Mid-call controls: Transfer, hold, conference

Full Cisco IP desk phone control

Ad-hoc audio conferencing

- CUCM, Unified MeetingPlace, WebEx, or 3rdparty SP audio

Phone presence indication

Voice mail integration Now Part of CUWL

- CUCI Only, Connect Service purchasedseparately

* Requires Cisco Unified Communications Manager 6.1.3 and above

Cisco UC Integration for WebExConnect* (CUCI Connect)



Pending Group

Features

Communicate with Teams

Dial-in / Call-back

Active Speaker

Mute and UnMute

Mute and UnMute All

Expel

Invite by Phone

Invite by SMS

Audio Conferencing



Richer Interactions

Plug and play USB webcam

Minimal configuration

One-click to launch

1:1 video chat

Cross-company

H.264 video codec up toCIF Resolution

1:1 Video Conferencing



Escalate to WebEx Meetings

Launch WebExmeetings from yourWebEx Connect

calendar or teamspaces

Single Sign-Onbetween WebEx

Meetings andWebEx Connect

Integrated Web Conferencing



Your Business Day in One Place

Taps directly into yourMicrosoft Outlook calendar

Start/join a WebEx meeting

View meeting participant listand additional details for anevent

Communicate with meetingattendees directly from yourcalendar

Calendar



Cisco WebEx Connect Web Clienthttps://im.ciscowebex.com

- Extends IM to additional platforms- Available from any desktop

Feature Details

Browser based IM client

IE 7.0 & 8.0, Firefox 3.0 & 3.5, Safari 4.0

IM only does not support spaces,Cisco UC Integration, voice/video

English, French only Available to all WebEx Connect

users, no additional cost
https://im.ciscowebex.com/https://im.ciscowebex.com/


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Fast ROI with SaaS for Collaboration

ReducedIT Cost

BusinessProductivity

LowRisk

No infrastructure to

manage or deploy

Rapid, low costImplementationand operation

Free up IT resources

for strategic planning

Continual technologyenhancements

Anywhere, anytimeaccess

Reduced Travel

Immediatecross-companycollaboration

Integrated intobusiness process

No capital expenditure

Predictable monthlypricing

Rapid proof of concepton real projects

Increase service asdemand dictates


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Find

Interact

Collaborate

Manage

Maximize

Conduct

Key Takeaways

Available colleagues, partners, and customers

With anyone, anywhere, anytime through the best channel

With anyone around the world

Virtual project teams across boundaries

Resources by reducing travel

Business more efficiently


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Challenge:

Significant IT Management

resources dedicated to EIM Find knowledge experts and enable

rich communication quickly

Collaborate effectively with partners,vendors and customers

Reduce travel costs

Solution:

Migration to Cisco WebEx Connect IM87,000+ seats

WW deployment in 45 days

Support cases below 1%

Cisco UC Integration for WebExConnect in next 90 days

BusinessValue

Significant Total Cost of Ownership savings

Leverage Cisco IP Network

Quicker, better informed decision making

Build richer relationships with colleagues, partners, and

customers

Case Study: Cisco


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Recent WebEx Connect Enterprise Wins

Conglomerate 90,000+ seats deployed today Target 380,000+ seats by end of July

Communication Equipment

First EMEA enterprise customer 25,000+ seats 10 weeks IBM SameTime migration Integration with WebEx Meetings

Apparel Design/Manufacturer Fully deployed - 6 week implementation 24,000+ seats Microsoft OCS migration Integration with WebEx Meetings CUCI Connect to come


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Q&A

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Cisco WebEx Connect C6 Overview BDM - Copy

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