CitiDirect BE Payments User Guide - CitiDirect® Online · PDF fileCitiDirect BE®...

CitiDirect BE® Payments User Guide

May 2017

Treasury and Trade Solutions

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Table of Contents

Table of Contents ...................................................................................................................................... 1

Overview .................................................................................................................................................... 4

Online Help ...........................................................................................................................................................4

Payments Overview Procedure ................................................................................................................ 5

Application Basics ................................................................................................................................... 10

Common CitiDirect BE Features ......................................................................................................................10

Customize a Summary Grid ..............................................................................................................................15

Search for Data in a Summary Grid .................................................................................................................18

Print the Data in a Summary Grid ...................................................................................................................22

Save the Data in a Summary Grid ....................................................................................................................25

Enter or View Comments...................................................................................................................................26

Payments Initiation ................................................................................................................................. 29

Create a Payment from a Template ..................................................................................................................29

Create a Payment Using Quick Entry ..............................................................................................................34

Create a Payment Using Input New Incoming Payment.................................................................................42

Create a Payment Using Input New Outgoing .................................................................................................45

Initiating Country-specific Payments ...............................................................................................................49

ASIA.....................................................................................................................................................................50 Create a Payment - Australia ............................................................................................................................................. 50 Create a Payment - Bangladesh ......................................................................................................................................... 50 Create a Payment - China .................................................................................................................................................. 50 Create a Payment - Hong Kong ......................................................................................................................................... 50 Create a Payment - India ................................................................................................................................................... 51 Create a Payment - Indonesia ............................................................................................................................................ 51 Create a Payment - Japan .................................................................................................................................................. 52 Create a Payment - Korea.................................................................................................................................................. 52 Create a Payment - Malaysia ............................................................................................................................................. 52 Create a Payment - New Zealand ...................................................................................................................................... 53 Create a Payment - Philippines ......................................................................................................................................... 53 Create a Payment - Singapore ........................................................................................................................................... 53 Create a Payment - Sri Lanka ............................................................................................................................................ 53 Create a Payment - Taiwan ............................................................................................................................................... 54 Create a Payment - Thailand ............................................................................................................................................. 54 Create a Payment - Vietnam .............................................................................................................................................. 54

CEEMEA .............................................................................................................................................................55 Create a Payment – Africa ................................................................................................................................................ 55 Create a Payment - Bulgaria .............................................................................................................................................. 55 Create a Payment - Czech Republic .................................................................................................................................. 55 Create a Payment - Hungary ............................................................................................................................................. 55 Create a Payment - Poland ................................................................................................................................................ 55


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Create a Payment - Romania ............................................................................................................................................. 55 Create a Payment – Russia ................................................................................................................................................ 56 Create a Payment - Slovakia ............................................................................................................................................. 56 Create a Payment - South Africa ....................................................................................................................................... 56 Create a Payment - Turkey ................................................................................................................................................ 56 Create a Payment - United Arab Emirates ........................................................................................................................ 56

EUROPE .............................................................................................................................................................57 Create a Payment - France ................................................................................................................................................ 57 Create a Payment - Greece ................................................................................................................................................ 57 Create a Payment - Italy .................................................................................................................................................... 57 Create a Payment - Spain .................................................................................................................................................. 58 Create a Payment - UK ..................................................................................................................................................... 58 Create a Payment – Ireland ............................................................................................................................................... 58

LATAM ...............................................................................................................................................................59 Create a Payment - Argentina ........................................................................................................................................... 59 Create a Payment - Bahamas ............................................................................................................................................. 59 Create a Payment - Barbados ............................................................................................................................................ 59 Create a Payment - Banamex ............................................................................................................................................ 59 Create a Payment - Brazil.................................................................................................................................................. 59 Create a Payment - Chile ................................................................................................................................................... 60 Create a Payment - Colombia ............................................................................................................................................ 60 Create a Payment - Costa Rica .......................................................................................................................................... 60 Create a Payment - Dominican Republic .......................................................................................................................... 60 Create a Payment - Ecuador .............................................................................................................................................. 60 Create a Payment - El Salvador ......................................................................................................................................... 61 Create a Payment - Guatemala .......................................................................................................................................... 61 Create a Payment - Haiti ................................................................................................................................................... 61 Create a Payment - Honduras ............................................................................................................................................ 61 Create a Payment - Mexico ............................................................................................................................................... 61 Create a Payment - Jamaica .............................................................................................................................................. 61 Create a Payment - Panama ............................................................................................................................................... 62 Create a Payment - Paraguay ............................................................................................................................................ 62 Create a Payment - Peru .................................................................................................................................................... 62 Create a Payment - Puerto Rico ........................................................................................................................................ 62 Create a Payment - Trinidad & Tobago ............................................................................................................................ 62 Create a Payment - Uruguay ............................................................................................................................................. 63 Create a Payment - Venezuela .......................................................................................................................................... 63

NORTH AMERICA ...........................................................................................................................................63 Create a Payment - Canada ............................................................................................................................................... 63 Create a Payment – United States ..................................................................................................................................... 63

Transaction Banking Widgets ............................................................................................................... 64

Initiate Payments Widget ...................................................................................................................................64

The Initiate Payments widget allows you to quickly create a payment from a template directly

from your CitiDirect BE home page. .................................................................................................... 64

Payment Status Widget ......................................................................................................................................77 View the Status of a Payment ......................................................................................................................................... 77 Initiate an Amend Payment Service Request ................................................................................................................ 89 Initiate a Cancel Payment Service Request................................................................................................................... 95 Initiate a Recall Payment Service Request .................................................................................................................. 101 Initiate a BCNR Service Request ................................................................................................................................. 107

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Payments Pending Action Widget ...................................................................................................................114 Authorize a Payment ..................................................................................................................................................... 125 Release a Payment ......................................................................................................................................................... 131 Authorize a Batch of Payments .................................................................................................................................... 138 Release a Batch of Payments ........................................................................................................................................ 147 Authorize an Imported File of Payments .................................................................................................................... 155

Payment Services .................................................................................................................................. 163

Create a New Cancel Payment Service Request ............................................................................................163

Submit a Payment Service Request ................................................................................................................168

Authorize or Delete a Payment Service Request ...........................................................................................172

Delete a Payment Service Request ..................................................................................................................176

View the Details of a Payment Service Request - To Submit/Modify ..........................................................178

View the Details of a Payment Service Request - View All ...........................................................................183

Template Management ......................................................................................................................... 188

Create a New Outgoing Payment Template ...................................................................................................188

Create a New Incoming Payment Template ...................................................................................................193

Authorize, Send to Repair, or Reject a Payment Template ..........................................................................198

Modify/Repair a Payment Template ...............................................................................................................205

Delete a Payment Template .............................................................................................................................209

View the Details of a Payment Template ........................................................................................................212

Self Service ............................................................................................................................................. 217

Service Requests ...............................................................................................................................................217 Create a New Service Request ...................................................................................................................................... 217 Save a Service Request as a Draft ................................................................................................................................ 221 Modify/Repair a Service Request ................................................................................................................................ 225 Authorize, Send to Repair, or Delete a Service Request ............................................................................................ 228 Release, Send to Repair, or Delete a Service Request ................................................................................................ 234 Delete a Service Request ............................................................................................................................................... 240 View the Details of a Service Request .......................................................................................................................... 243 Print the Details of a Service Request ......................................................................................................................... 246


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Overview The Payments service class in CitiDirect BE

® provides you with the convenience of a broad range of payments

and real-time access to important transactional information.

Based on your entitlements, the Payments service allows you to create

, modify, delete, verify, authorize, release, repair and/or view payments, view payment histories, and update

payment library records. The Payments service class supports multiple specific payment methods, with each

method having one or more forms depending upon the Local (country- and region-specific) and Global variations.

This user guide provides an overview of the Payments capability in CitiDirect BE. Descriptions of the major

payment methods currently supported and procedures for creating, verifying, authorizing, modifying, deleting,

authorizing, repairing and releasing payments for processing are presented.

Also presented are an overview of the process flow that CitiDirect clients can specify for their payment

transactions and descriptions of the reports, inquiries and libraries that support CitiDirect Payments services.

Online Help

For general questions while working in CitiDirect BE, you can use Online Help, a comprehensive self-service

capability which contains detailed information and descriptions of terms for all functionality and services offered

through CitiDirect.

You can access Online Help by Clicking the HELP link on the top right corner of your CitiDirect BE Payments

screens.

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Payments Overview Procedure

For an overview of the Payments service, follow the steps below:

Step Action

1. Point to the Payments menu heading.

2. The Payments service provides the ability to create new payments, take action on existing

payments, view payment details, and update library records. However, the options that are

available to you are dependent on your entitlements.

3. Click the Pay Using Templates menu option.


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Step Action

4. If you are entitled to accounts with branches in Japan, a Cross Border Transactions warning message will

appear. You must accept the warning message in order to create a payment from a template.

5. Click the ACCEPT button.

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Step Action

6. The Pay Using Templates page allows you to create new payments from templates that are in the

template library.

7. Point to the Payments menu.

8. Click the Quick Entry From Templates menu option.

Step Action

9. The Quick Entry From Templates page allows you to enter multiple payments using different

templates at the same time.


11. Click the Input New Outgoing menu option.


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Step Action

12. The Input New Outgoing and Input New Incoming Payment pages allow you to enter new

payments from the payment detail form.


14. Click the To Submit/Modify menu option.

Step Action

15. The Worklist pages contain all transactions that are pending action from you. Your entitlements

determine what pages you have access to and what transactions are available.


17. Click the View All Payments menu option.

18. The View All Payments page displays all payments to which you are entitled regardless of its

status.


20. Click the Create New Outgoing menu option.

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Step Action

21. The Template Library pages allow you to create, update, authorize, or view payment templates.

Your entitlements determine what actions you can take with template library records.

22. This concludes the Payments Overview topic.

End of Procedure.


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Application Basics

CitiDirect BE® is a portal that provides access to different service classes, like the Payments service. Because it is

a portal, many of the features work the same regardless of the service. This section describes some of the basic

application features.

CitiDirect BE® provides forms and summary grids within each service.

Forms allow you to enter specific items, such as individual payments.

Summary grids allow you to view many items in a grid format in order that they can be easily viewed and

sorted.

Common CitiDirect BE Features

This topic provides an overview of the common features that can be found throughout the forms in CitiDirect BE®.

Step Action

1. Header information appears at the top of every page in CitiDirect BE. The first item in the header is the User name and Client. This is the user that is currently signed in to the application.

2. Under the user name is the system date and time for when the user last logged in.

3. The Help link takes you to CitiDirect BE Online Help.

4. The My Settings link allows you to update your user preferences.

5. You should use the Logout link to sign out of the application.

6. Below the header information is the Service Navigation Bar that organizes the information into Service Categories. The categories available to you are dependent upon your entitlements.



9. Click the Select Template button.

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Step Action

10. The content in each page is organized into sections and grids. Many of these sections can be

expanded or collapsed by clicking the expand/collapse button in the upper-right corner of the

section.

Click the Show Search button.

11. Click the scrollbar.

12. The Function button allows you to specify the search options when searching for data.

Click the fx button.


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Step Action

13. The selected option will be applied in conjunction with the text entered in the corresponding field.

14. You can quickly sort data in a column by clicking the column header.

Click the Template Group column header.

15. You can tell how the grid is sorted by the number and icon next to the column name. A 1 indicates

the primary sort; a 2 indicates the secondary sort. A triangle pointing up means ascending order; a

triangle pointing down means descending order.

16. To reverse the sort, click the column header again.

Click the Template Group column header.

17. The column is now sorted in descending order.

18. The multi-select checkbox allows you to quickly select all rows displayed in the current grid.

19. Click the Sakthi option.

20. Click the Initiate Payment button.


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Step Action

22. You can use the Calendar Lookup feature to select a desired date.

Click the Value Date Lookup button.

Step Action

23. The calendar displays the current year and month. Buttons at the top of the calendar allow you to

change the month or year displayed.

24. The Previous Month button displays the calendar for the previous month.

25. The Month drop-down allows you to select a specific month from a list.

26. The Year drop-down allows you to select a specific year from a list.

27. The Next Month button displays the calendar for the next month.

28. The Clear link on the calendar clears the date that is currently in the date field.

29. The Close link closes the calendar without making any changes to the date in the field.

30. To change the date in the field, click the desired date in the calendar lookup.

Click the desired date. In this example click 24 Oct 2014.

31. Some fields contain a drop-down list where you can select a value from a short list of options.

Click the Charges Indicator button.


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Step Action

32. Select the desired value from the list or click the button again to collapse it.

Click Beneficiary.

33. Point to the Information icon.

34. Some fields have an information icon next to the field name. When you point to the icon, the

information appears in a tooltip.

35. The Lookup button allows you to perform a look up against a library. When you click this button,

a new window opens with the relevant search and result sections


37. Checkboxes allow you to toggle an option on or off or to select an item in a grid. Checkboxes

work independently of other checkboxes.

Click the Save As Template option.

38. Sometimes, when you select a checkbox, fields that were previously unavailable for entry become

available.

39. Click the Cancel button.

Step Action

40. When you leave a data entry page without saving, a warning message appears. If you want to save

the data you have entered, click Cancel to be returned to the page. Otherwise, click OK.

Click the Cancel button.

41. Breadcrumbs at the top of each page let you know what page you are on and how you got there.

To return to a previous page, click that link in the breadcrumbs.

42. This concludes the Common Form Features topic.

End of Procedure.

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Customize a Summary Grid

CitiDirect BE® gives you the flexibility to customize each summary grid to suit your needs. The instructions given

here for customizing a grid apply to all grids in CitiDirect BE®.

Step Action

1. Click the Customize button.


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Step Action

2. Your first option for customizing a grid is specifying how many rows of data should be displayed.

Click the Display Number of Rows button.

3. Select the desired number of rows. In this example, click 5.

4. The Available Columns list displays columns that are available for display, but are currently not

included in the grid.

5. The Displayed Columns list shows the columns that are currently displayed in the grid and the

order in which they are displayed.

6. The Add Columns and Remove Columns buttons allow you to move columns between the

Available and Displayed lists.

7. The Move Up and Move Down buttons allow you to specify the order in which the columns are

displayed.

8. Select the desired displayed column. In this example, click Template Group.

9. Click the Remove Columns button.

10. Select the desired display column. In this example, click Template Type.

11. Click the Move Up button.

12. Data in the grid can be sorted by two criteria, Primary Sort and Secondary Sort. These two fields

can be used in combination.

13. Each sort criterion may be sorted in Ascending (A-Z) or Descending (Z-A) order.

14. Click the Primary Sort Column button.

15. Select the desired sort column. In this example, click Template Name.

16. Click the Descending option.

17. The Select Column Widths options allow you to specify the width of the columns in the grid.

18. The Use current column widths option save any changes to the default column widths that you

have made in the grid.

19. The Use default column widths option removes any customizations that you may have made and

returns all column widths to the default.

20. The Reset to Default Settings button sets all values to the default.

21. The Cancel button allows you to cancel all changes without saving.

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Step Action

22. Click the Save button.

23. The changes made to the columns now appear in the grid.

24. You can, at any time, reset all columns in the grid to the default settings.

Click the Customize button.

25. Click the Reset to Default Settings button.

Step Action

26. Click the Yes button.

27. The columns in the grid are now displayed in the original settings.

28. This concludes the Customize a Summary Grid topic.

End of Procedure.


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Search for Data in a Summary Grid

CitiDirect BE® provides you with a search tool that helps you easily find the data you need. You can search for

data in a grid by as many parameters as needed. However, the more parameters you enter, the narrower your

search results will be. The instructions given here for searching for data apply to all grids in CitiDirect BE®.

In this topic, you will select search criteria to filter the data in a grid.

Step Action


Step Action


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Step Action

3. If you are entitled to accounts with branches in Japan, a Cross Border Transactions warning

message will appear. You must accept the warning message in order to authorize a batch of

payments.

4. When you first access a page, you may need to expand the Search section to display the search

criteria.

Click the Show Applied Search Criteria button.

5. If the grid already has search criteria applied to it, the specific criteria will be displayed.

6. Click the Start New Search button.

7. The basic search criteria include the most common parameters you will need to find your desired

information.

8. Click the Payment Method Lookup button.


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Step Action

9. Select criteria by entering data or selecting from lists. In this example, click Book Debit.

10. Click the Add To Selection button.

11. Click the OK button.

12. Click the Search button.

13. The summary grid is now filtered by the criteria you selected.

14. Click the Start New Search button.

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Step Action

15. The Reset button removes all of the criteria you selected and returns the values to the original.

Click the Reset button.

16. Click the Show more search option Expand button.


18. The advanced search section provides you with additional criteria you may use when search for a

specific transaction. The advanced search section works in the same manner as the basic search.

19. This concludes the Search for Data in a Summary Grid topic.

End of Procedure.


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Print the Data in a Summary Grid

CitiDirect BE® allows you to quickly print the data that appears in a summary grid or similar grids like View all

Payments. On many pages within CitiDirect BE®, there is a Print link at the top of the page. If this link is present,

you can print the information displayed on the page, all of the information in the grid, or the information for only

select rows.

In this topic, you will print information for all the data in the summary grid.

Step Action


Step Action


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Step Action

3. Click the Print link.

Step Action

4. The Data Table Print Options allow you to choose how much information you want to print. You

can print the current page of information, all pages of information, or just information from

selected items.

5. Click the All table pages option.


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Step Action

6. The Cancel button allows you to cancel the action without printing any data.


8. The data appears in PDF format.

Click the Print button.

9. Select the desired printer settings. The settings that are available will vary depending on your

computer setup.


11. The document prints to your selected printer.

12. This concludes the Print the Data in a Summary Grid topic.

End of Procedure.

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Save the Data in a Summary Grid

CitiDirect BE® allows you to save the information in a summary grid as a PDF, an MS Excel file, or a CSV file.

When you save the content, the grid headings and the displayed rows are saved in the file type you specified.

In this topic, you will save all the information in the grid as an Excel file.

Step Action



3. Click the Save As link.

Step Action

4. The Data Table Save As Options allow you to determine how much information to save to a file.

You can save the information in the current page, the information in all pages, or the information

for selected rows of data.

5. Select the desired option. In this example, click All table pages.

6. Click the Format button.

7. You can save the data in the grid as a Microsoft Excel (.xls) file, a PDF (.pdf), or as a CSV (.csv)

file.

In this example, click Microsoft PDF.

8. Click the Ok button.


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Step Action

9. You can open the file first and then save it or save it directly. In this example, click Save.

10. Navigate to and select the desired location to save the file.

11. Enter the desired document name in the File name field. In this example, accept the default name.


13. The information you chose to save has been saved to your specified location.

14. This concludes the Save the Data in a Summary Grid topic.

End of Procedure.

Enter or View Comments

CitiDirect BE® allows you to add new or view existing comments to a payment. The comments can be added from

any payment detail form or summary grid. Once added, a comment cannot be edited or deleted.

In this topic, you will add a comment to a topic from a summary grid and view the comment from the detail form.

Step Action




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Step Action

4. Click the Other Actions button.

Step Action

5. Click the Enter/View Comments link.

6. Enter the desired information into the Comment field. Enter "This payment is needed

immediately"


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Step Action

7. Click the Add Comment button.

8. The comment now appears and displays the name of the user who entered the comment and the

time it was entered.

Once added, a comment cannot be edited or deleted.

9. Click the Close button.

10. This concludes the Enter or View Comments topic.

End of Procedure.

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Payments Initiation

The Payments service in CitiDirect BE® provides you with a secure, flexible, and streamlined way to settle all

your payments needs and obligations around the world. With this service, you can enter a payment in one of three

ways: by filling out a blank form, by using a payment template which has pre-filled information for commonly

used data fields on the form, or by importing from a file. Once the payment is in the system, you can view,

modify, repair, verify, authorize, or release it as needed.

Create a Payment from a Template

You can speed up your workflow using templates from the Templates Library to initiate payments. Templates

allow you to quickly create payments by pre-populating all or some of the payment fields leaving you to complete

any remaining fields before submitting the payment.

Following the below steps, you will create a payment by using a previously saved payment template to pre-

populate data in the Payments page.

Step Action



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Step Action

2. Click the Pay Using Templates menu option.


message will appear. You must accept the warning message in order to create a payment from a

template.

Step Action

4. Select the desired template. In this example, click 1TEMPAUG27.

Note: You can select one or more templates.


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Step Action

6. The Select a Template section includes basic information about the template, including the

template name, template group, template type, and maximum allowable amount.

7. The Payment Method section is pre-populated with details based on the selected template.

8. The Change Account link allows you to specify a different debit account for the payment. You can

only choose an account from the same branch that was selected earlier.

9. The Change Selections link allows you to make changes to the Debit Account Number, Payment

Currency, Payment Method, and the Payment Type.

10. The remaining details of the payment will vary based on the selected template and the payment

method/payment type.



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Step Action

12. If you would like to save this payment as a template for future use, select the Save As Template

checkbox and enter the appropriate details. Refer to the Save a Payment as a Template topic for

more information.

13. The Save As Draft button allows you to save a draft of the payment to be submitted at a later time.

Refer to the Save a Payment as a Draft topic for more information.

14. The Cancel button allows you to cancel the payment without saving.

15. Click the Submit button.

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Step Action


17. The payment moves to the next stage in the process per your flow control requirements.

18. This concludes the Create a Payment from a Template topic.

End of Procedure.


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Create a Payment Using Quick Entry

Payments made within the system can utilize a feature that allows you to initiate multiple payments using

templates at the same time.

You will be able to create a payment using the Quick Entry option, when you follow the below steps.

Step Action


Step Action

2. Click the Quick Entry From Templates menu option.


message will appear. You must accept the warning message in order to create a payment using

quick entry.

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Step Action

4. Enter the payments using one of the following options:

Select Templates – select the payment template from a library look up.

Type template name manually – enter the payment template name into the field manually

5. Decision: Please make a selection from the options listed below.

Select Templates

Type template name manually

Step Action

6. Click the Select Templates button.


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Step Action

7. Click the Show Search button.

8. Select the desired template. In this example, click Aug26 DFT Copy.

Note: You may select more than one payment template to perform multiple quick entries at the

same time.

9. Click the Select button.

10. The selected templates now appear in the Quick Entry grid.

11. Click in the Payment Amount field.

12. Enter the desired information into the Payment Amount field. Enter "1000"

13. Click the Value Date Calendar Lookup button.

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Step Action

14. Any date selected must be a business day (excluding Faster Payments which can be a non-business day).

Select the desired Value Date. In this example, click 10/17/2014.

15. The Preview Template button displays the full details of the selected template.

16. The Clear Row button clears the information the selected row.

17. Click the Payment Details Expand button.


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Step Action

18. Expanding the row allows you to entered additional information for the payment if needed.

Continue entering data as needed.


20. The Add Rows button allows you to add additional rows, up to ten at a time.

21. Click the Submit All Payments button.

Step Action



24. This concludes the Create a Payment Using Quick Entry topic.

End of Procedure. Remaining steps apply to other paths.

25. Click in the Template Name field.

26. Enter the desired information into the Template Name field. Enter "Aug26 DFT COPY".

27. Enter the desired information into the Payment Amount field. Enter "1000".


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Step Action

29. Any date selected must be a business day (excluding Faster Payments which can be a non-business

day).

Select the desired Value Date. In this example, click 10/17/2014.

Step Action

30. The Preview Template button displays the full details of the selected template.

31. The Clear Row button clears the information the selected row.

32. Click the Payment Details Expand button.

33. Expanding the row allows you to entered additional information for the payment if needed.

Continue entering data as needed.


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Step Action


35. The Add Rows button allows you to add additional rows, up to ten at a time.

36. Click the Submit All Payments button.

Step Action


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Step Action


39. This concludes the Create a Payment Using Quick Entry topic.

End of Procedure.


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Create a Payment Using Input New Incoming Payment

Payments made within the system can utilize a feature that allows you to initiate a new Incoming Payment.

To create a payment using the Input New Incoming Payment option, you can follow below steps:

Step Action


Step Action

2. Click the Input New Incoming Payment menu option.

3. A default Credit Account is auto-populated if specified in Client Preferences. To change the

account, enter a new account or select one from the account lookup feature.

Note: A Lookup feature is available for the Credit Account field when the number of accounts

entitled to you is more than ten. If there are less than ten, you must use the drop down list.

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Step Action

4. Click the Credit Account Lookup button.

5. Select the desired account. In this example, click JAPAXXXXXXXXXXXXXXXX.

Step Action



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Step Action

7. The Account Name and Branch Name fields are dependent on the selected credit account. These

fields auto-populate once a credit account is selected.

8. The Payment Currency details should populate automatically. If any required fields do not

populate, you must enter them manually.

9. Click the Payment Method button.

10. Navigate to and select the desired payment method. In this example, click Advice To Receive.

11. Enter the transaction amount in the Payment Amount field before submitting the payment.

12. Select the Remember these Selections checkbox to retain the current Credit Account and Payment

Type next time you create a new payment.

13. Click the Remember these Selections option.

14. Select Save as Default Criteria to save the existing search parameters as a default search. The next

time you navigate to the inquiry screen the default search criteria will appear and you can click Go

to execute the search.

15. Select Save as Default Criteria and Auto Execute to save the existing search parameters and

automatically run the search each time you navigate to the inquiry screen.

16. Select Remove Default Criteria to remove a default saved search.

17. Select the Reset button to reset all previously entered values and start over with the payment.

Step Action

18. Click the Continue button.

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Step Action

19. Enter the incoming payment details before submitting the transaction. If any required fields do not


Step Action

20. This concludes the Create a Payment Using Input New Incoming topic.

End of Procedure.

Create a Payment Using Input New Outgoing

Payments made within the system can utilize a feature that allows you to initiate a new Outgoing Payment.

To create a payment using the Input New Outgoing option, you can follow below steps.

Step Action



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Step Action


3. A default Debit Account is auto-populated if specified in Client Preferences. To change the

account, enter a new account or select one from the account lookup feature.

Note: A Lookup feature is available for the Debit Account field when the number of accounts

entitled to you is more than ten. If there are less than ten, you must use the drop down list.

4. Click the Debit Account Lookup button.

5. Select the desired account. In this example, click JAPAXXXXXXXXXXXXXXXX.


7. The Account Name and Branch Name fields are dependent on the selected debit account. These

fields auto-populate once a debit account is selected.

8. The Payment Currency details should populate automatically. If any required fields do not



10. Navigate to and select the desired payment method. In this example, click Book Transfer.

11. Enter the transaction amount in the Payment Amount field before submitting the payment.

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Step Action

12. Select the Remember these Selections checkbox to retain the current Debit Account and Payment

Type next time you create a new payment.

13. Click the Remember these Selections option.

14. Select Save as Default Criteria to save the existing search parameters as a default search. The next

time you navigate to the inquiry screen the default search criteria will appear and you can click Go

to execute the search.

Step Action

15. Select Save as Default Criteria and Auto Execute to save the existing search parameters and

automatically run the search each time you navigate to the inquiry screen.

16. Select Remove Default Criteria to remove a default saved search.

17. Select the Reset button to reset all previously entered values and start over with the payment.



Page 48

Step Action

19. Enter the outgoing payment details before submitting the transaction. If any required fields do not


20. This concludes the Create a Payment Using Input New Outgoing topic.

End of Procedure.

Page 49

Initiating Country-specific Payments

To know more about the steps involved with initiating (creating) country-specific payments, we’ve provided

specific links under each Region. For more information on the country-specific payment initiation processes and

screen flows, please click on the links below.

When you click on one of the below links, you will be navigated to a new tab in browser displaying the CitiDirect

BE login page.

Once you login (or if you were already logged in), you will be directed to the respective payment method help

link. You can easily review the step by step process to execute the payments.


Page 50

ASIA

Create a Payment - Australia

Create an ACH/Credit GIRO PAYLINK Direct Entry Payment – Australia

Create an ACH/Credit GIRO PAYROLL Payment - Australia

Create a PAYLINK Corporate Check Payment - Australia

Create a Batch Funds Transfer - Australia

Create a Book Transfer - Australia

Create a Cross Border Funds Transfer - Australia

Create a Domestic Funds Transfer - Australia

Create a PAYLINK Check Payment - Australia

Create an Advice to Receive - Australia

Create a Bill Pay Transaction - Australia

Create a Payment - Bangladesh

Create an ACH Credit PAYLINK GIRO Payment - Bangladesh

Create an ACH Credit PAYLINK PAYROLL Payment - Bangladesh

Create a Book Transfer Payment - Bangladesh

Create a Cross Border Funds Transfer - Bangladesh

Create an On Site Manager's Check- Bangladesh

Create a Manager's Check - Bangladesh

Create an On Site Corporate Check - Bangladesh

Create a PayLink®

Corporate Check - Bangladesh

Create a Day 0 E Tax Payment - Bangladesh

Create a Day 1 E Tax Payment - Bangladesh

Create a Payment - China

Create an Advice to Receive - China

Create a Book Transfer Payment - China

Create a Cross Border Funds Transfer – China

Create a PayLink®

Check Payment - China

Create a PayLink®

Corporate Check Payment - China

Create a Domestic Funds Transfer Payment - China

Create a Batch Funds Transfer - China

Create an RFT – RMB Cross Border Funds Transfer Payment – China

Create an RFT – RMB OTC Payment – China

Create a PayLink®

GIRO Payment - China

Create a PayLink®

Payroll Payment - China

Create a Payment - Hong Kong

Create a Batch Funds Transfer - Hong Kong

Create a Book Transfer - Hong Kong

Create a Cross Border Funds Transfer to China (Traditional Chinese) - Hong Kong

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayAustralia102ACH102

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayAustralia102ACH102

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayPayASIARCHCC102

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PaySingapore760FTB102

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayAustralia102BKT102

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayAustralia102CBFT102

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayAustralia102DFT102

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIARCHCHU102

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIAATR102

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayAUSTRALIABPAY102

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayBangladesh839ACH839

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayBangladesh839ACH839

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIA_BKT_839839

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayBangladesh839CBFT839

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIACLUSTERRCHOCC839

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIACLUSTERRCHMC839


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIACLUSTERRCHCC839

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayBangladesh839_CTAX_Day0ETax839

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayBangladesh839_CTAX_Day0ETax839


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIA713BKT713

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayChina713CBFT713


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIARCHCC713

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayChina713DFT713

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayChina713FTB713

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayChina713RMBCB713

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayChina713RMBOTC713

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayChina713ACH713

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayChina713ACH713

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayHongKong712FTB712


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayHongKong712TCCBFT712

Page 51

Create a Cross Border Funds Transfer to China (Simplified Chinese) - Hong Kong

Create a Cross Border Funds Transfer (English Only) - Hong Kong

Create a Domestic Funds Transfer to China (Simplified Chinese) - Hong Kong

Create a Domestic Funds Transfer to China (Traditional Chinese) - Hong Kong

Create a Domestic Funds Transfer (English Only) Hong Kong

Create a PayLink®

Autopay Payment - Hong Kong

Create a PayLink®

Check Payment - Hong Kong

Create a PayLink®

Corporate Check Payment - Hong Kong

Create a PayLink®

Payroll Payment - Hong Kong

Create a PayLink®

RMB Check - Hong Kong

Create a PayLink®

RMB Corporate Check - Hong Kong

Create a Positive Pay Check - Hong Kong

Create a WorldLink®

Factory Check - Hong Kong

Create an ACH RMB Autopay Payment - Hong Kong

Create an ACH RMB Payroll Payment - Hong Kong

Create an Advice to Receive - Hong Kong

Create an On Site Corporate Check - Hong Kong

Create an On Site PayLink®

Check - Hong Kong

Create an On Site USD Corporate Check - Hong Kong

Create an On Site USD PayLink®

Check Payment - Hong Kong

Create a Payment - India

Create a Book Transfer Payment - India

Create a Manager's Check Payment - India

Create a VAT Indirect Tax Payment - India

Create a Professional/Entry/Other Tax Indirect Tax Payment - India

Create a Central Excise Duty Indirect Tax Payment - India

Create a Domestic Funds Transfer Payroll Payment - India

Create an On Site Correspondent Check - India

Create an On Site Customer Check - India

Create an On Site Manager’s Check - India

Create a Demand Draft Check - India

Create an Intra-Group Funds Transfer Payment - India

Create a Paybest Payment - India

Create a Cross Border Funds Transfer Payment - India

Create a Domestic Funds Transfer Payment - India

Create a Service Tax Indirect Tax Payment - India

Create a Sales Tax Indirect Tax Payment – India

Create a Direct Tax Payment- India

Create a Custom Duty Indirect Tax Payment - India

Create a Customer Check – India

Create a Payment - Indonesia

Create a Book Transfer Payment - Indonesia

Create a Cross Border Funds Transfer - Indonesia

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayHongKong712SCCBFT712

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayHongKong712CBFT712

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayHongKong712DFTSC712

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayHongKong712DFTTC712

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayHongKong712DFT712

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayHongKong712ACH712




https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIARMB712

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIARMB712

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIACLUSTERRCHUPAY712

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIARCHFDR712




https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIARCHOCH712






https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayAsia835_SLT_ITX285


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayAsia835_SRT_ITX285

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayIndia835DFTPayroll835

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIACLUSTERRCHOCHOCB835



https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIACLUSTERRCHDD835

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayIndia835IGT285

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayIndia835PBST835

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayIndia835CBFT285

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayIndia835DFT835

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayAsia835_SRT_ITX285


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIA835DTX270

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayAsia835_CSD_ITX285



https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayIndonesia001CBFT001


Page 52

Create a Batch Funds Transfer - Indonesia


Factory Check - Indonesia

Create a Domestic Funds Transfer Payment - Indonesia

Create a PayLink®

Check Payment - Indonesia

Create a PayLink®

Corporate Check Payment - Indonesia


Check Payment - Indonesia

Create an On Site Corporate Check Payment - Indonesia

Create a PayLink®

LLG Vendor Payment - Indonesia

Create a PayLink®

LLG Payroll Payment - Indonesia

Create Advice to Receive - Indonesia

Create a Payment - Japan

Create an ACH Credit PAYLINK Zengin Mass Payment - Japan

Create a Cross Border Funds Transfer - Japan

Create a Book Transfer - Japan

Create a Batch Funds Transfer Payment - Japan

Create an Advice to Receive - Japan

Create a Domestic Funds Transfer – Japan

Create a Payment - Korea

Create a Batch Funds Transfer - Korea

Create an Advice to Receive - Korea

Create an ACH Credit PAYLINK GIRO Payment - Korea

Create a Book Transfer - Korea

Create a Domestic Funds Transfer - Korea

Create a Cross Border Funds Transfer – Korea

Create a Payment - Malaysia

Create a PayLink®

Check Payment - Malaysia

Create a Batch Funds Transfer - Malaysia

Create a JomPay Payment - Malaysia

Create an Advice to Receive - Malaysia

Create an ACH Credit PayLink®

Payroll Payment - Malaysia


GIRO Payment - Malaysia


Dividend Payment - Malaysia


Factory Check - Malaysia

Create a Paybest Payment - Malaysia

Create a Domestic Funds Transfer Payment - Malaysia

Create a PayLink®

Corporate Check - Malaysia

Create an On Site Corporate Check Payment - Malaysia


Check Payment - Malaysia

Create a Book Transfer – Malaysia

Create an Electronic Statutory Payment Transfer - Malaysia

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayIndonesia001FTB001


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayIndonesia001DFT001





https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayIndonesia001ACH001

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayIndonesia001ACH001


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayJapan436ACH436

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayJapan436CBFT436


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayJapan436FTB436


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayJapan436DFT436

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayKorea951FTB951


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayKorea951ACHTemplate951


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayKorea951DFT951

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayKorea951CBFT951

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayMalaysiaRCHCHU950

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayMalaysia950FTB950

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayMalaysia950JPAY950


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayMalaysia950ACH950



https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayMalaysiaRCHFDR950

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayMalaysia950PBST950

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayMalaysia950DFT950

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayMalaysiaRCHCC950

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIACLUSTERRCHOCH950

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIACLUSTERRCHOCH950


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayMalaysiaESP950

Page 53

Create a Cross Border Funds Transfer – Malaysia

Create a Payment - New Zealand

Create a Book Transfer Payment - New Zealand

Create a PAYLINK Cheque Payment - New Zealand

Create a PAYLINK Corporate Cheque Payment - New Zealand

Create a Cross Border Funds Transfer Payment - New Zealand

Create a Domestic Funds Transfer Payment - New Zealand

Create an ACH Credit / GIRO Payment - New Zealand

Create a Batch Funds Transfer - New Zealand

Create an Advice to Receive - New Zealand

Create a Payment - Philippines

Create a Book Transfer - Philippines

Create an ACH Credit/PAYLINK GIRO Payment - Philippines

Create a Batch Funds Transfer - Philippines

Create a Domestic Funds Transfer - Philippines

Create a Positive Pay Check - Philippines

Create a PAYLINK Corporate Check - Philippines

Create an On Site PAYLINK Check - Philippines

Create a PAYLINK Check - Philippines

Create an On Site Corporate Check - Philippines

Create an Advice to Receive - Philippines

Create a Cross Border Funds Transfer – Philippines

Create a Payment - Singapore

Create a Batch Funds Transfer - Singapore

Create a Book Transfer Payment - Singapore

Create a PAYLINK Cheque Payment - Singapore

Create a PAYLINK Cheque Payment (USD) - Singapore

Create a PAYLINK Corporate Cheque Payment - Singapore


Factory Check - Singapore

Create a Cross Border Funds Transfer Payment - Singapore

Create a Domestic Funds Transfer Payment - Singapore

Create an ACH Credit / GIRO Payment – Singapore

Create an Advice to Receive – Singapore

Create a Payment - Sri Lanka


GIRO Payment - Sri Lanka


Payroll Payment - Sri Lanka

Create a Book Transfer Payment - Sri Lanka

Create a Cross Border Funds Transfer - Sri Lanka

Create an On Site Manager's Check - Sri Lanka

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayMalaysia950CBFT950

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayNewZealand202ABKT202A

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIARCHCHU202A

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIARCHCC202A

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayNewZealand202ACBFT202A

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayNewZealand202ADFT202A

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayNewZealand202AACH202A


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayNewZealand202AATR202A


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayPhilippines850ACH850

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayPhilippines850FTB850

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayPhilippines850DFT850

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIACLUSTERRCHPPAYPHP850

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIACLUSTERRCHCCPHP850

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIACLUSTERRCHOCHOCCPHP850

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIACLUSTERRCHCHUPHP850

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayASIACLUSTERRCHOCHOCCPHP850


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayPhilippines850CBFT850


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PaySingapore760BKT760


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PaySingapore760RCHCUS760



https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PaySingapore760CBFT760

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Page 54

Create an On Site Corporate Check - Sri Lanka

Create a Manager's Check - Sri Lanka

Create a PayLink®

Corporate Check - Sri Lanka

Create a Domestic Funds Transfer Payment - Sri Lanka

Create a Payment - Taiwan

Create a Book Transfer Payment - Taiwan

Create a PAYLINK Cheque Payment - Taiwan

Create a PAYLINK Corporate Cheque Payment - Taiwan


Factory Check Payment - Taiwan

Create a PAYLINK Dividend Check - Taiwan

Create a PAYLINK Post Dated Check - Taiwan

Create a Cross Border Funds Transfer Payment - Taiwan

Create a Domestic Funds Transfer Payment - Taiwan

Create an ACH Credit / GIRO Payment - Taiwan

Create a Batch Funds Transfer - Taiwan

Create an Advice to Receive – Taiwan

Create a Payment - Thailand

Create a Batch Funds Transfer - Thailand

Create a Book Transfer Payment - Thailand

Create a Cross Border Funds Transfer - Thailand

Create a Fast Track Book Transfer - Thailand

Create an ACH Autopay Payment - Thailand

Create an Advice to Receive - Thailand

Create a UPAY Payment – Thailand – Hyperlink not available

Create a Domestic Funds Transfer Payment - Thailand

Create a PayLink®

Corporate Check - Thailand

Create a PayLink®

Check Payment - Thailand

Create a PayLink®

Payroll Payment - Thailand

Create a Positive Pay Check Payment – Thailand

Create a Payment - Vietnam

Create a Book Transfer Payment - Vietnam

Create a PAYLINK Check Payment - Vietnam

Create a PAYLINK Corporate Check Payment - Vietnam

Create a Cross Border Funds Transfer Payment - Vietnam

Create a Domestic Funds Transfer Payment - Vietnam

Create an ACH Credit / GIRO Payment - Vietnam

Create a Batch Funds Transfer – Vietnam

Create an Advice to Receive – Vietnam




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Page 55

CEEMEA

Create a Payment – Africa

Create a Social Security Payment - Cameroon

Create a Social Security Payment - Tanzania

Create a Social Security Payment - Uganda

Create a Domestic Tax Payment – Zambia (Hyperlink not available)

Create a Custom Duty Payment - Nigeria

Create a Payment - Bulgaria

Create a Cross Border Funds Transfer - Bulgaria

Create a Cash Collections Domestic Funds Transfer - Bulgaria

Create a Budgetary Domestic Funds Transfer - Bulgaria

Create an Ordinary Domestic Funds Transfer - Bulgaria

Create a SEPA Payment - Bulgaria

Create a Payment - Czech Republic

Create a Cross Border Funds Transfer - Czech Republic

Create a Domestic Funds Transfer- Czech Republic

Create a SEPA Credit Transfer Payment - Czech Republic

Create an Advice to Receive - Czech Republic

Create a Payment - Hungary

Create a Cross Border Funds Transfer - Hungary

Create a Manager Check Payment - Hungary

Create a Postal Voucher Cheque Payment - Hungary

Create a Group Transfer Domestic Funds Transfer - Hungary

Create an HUF Payment Domestic Funds Transfer - Hungary

Create a VIBER Domestic Funds Transfer - Hungary

Create a SEPA Credit Transfer Payment – Hungary

Create a Payment - Poland

Create a Cross Border Funds Transfer - Poland

Create an Internal Revenue Domestic Funds Transfer - Poland

Create an Ordinary Domestic Funds Transfer - Poland

Create a Social Security Domestic Funds Transfer - Poland

Create a Payroll Batch Domestic Funds Transfer - Poland

Create a SEPA Credit Transfer Payment – Poland

Create a Payment - Romania

Create a Cross Border Funds Transfer - Romania

Create a Tax Domestic Funds Transfer - Romania

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.htmlCTXEX=CITILITE$PayTSSPSSP826

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Page 56

Create an Ordinary Payment Domestic Funds Transfer - Romania

Create a Manager Cheque Payment - Romania

Create a Encashable Cheque Payment - Romania

Create a Payroll Cards Payment - Romania

Create a SEPA Credit Transfer Payment – Romania

Create a Payment – Russia

Create a Domestic Ordinary Payment Funds Transfer - Russia

Create a Domestic Tax Payment Funds Transfer - Russia

Create a Cross Border Funds Transfer - Russia

Create a Payroll Cards - Russia

Create an Advice to Receive - Russia

Create an Obligatory Sale Payment - Russia

Create a Payment - Slovakia

Create a Cross Border Funds Transfer - Slovakia

Create a SEPA Credit Transfer Payment – Slovakia

Create a SEPA Credit Transfer Bulk Payment - Slovakia

Create a SEPA Credit Transfer Same Day Payment - Slovakia

Create a SEPA Credit Transfer Bulk Same Day Payment - Slovakia

Create an Advice to Receive – Slovakia

Create a Payment - South Africa

Create an ACH Ordinary Payment - South Africa

Create an ACH Credit Transfer – Single Debit Payment - South Africa

Create an ACH Credit Transfer – Bulk Debit Payment - South Africa

Create a Domestic Tax Payment - South Africa (Hyperlink not available)

Create a Foreign Tax Payment - South Africa (Hyperlink not available)

Create a Domestic Funds Transfer - South Africa

Create a Cross Border Funds Transfer - South Africa

Create an Advice to Receive - South Africa

Create a Managers Check - South Africa

Create a Book Transfer - South Africa

Create a Payment - Turkey

Create an SSK Payment - Turkey

Create a Tax Payment - Turkey

Create a Cross Border Funds Transfer - Turkey

Create a Domestic Funds Transfer - Turkey

Create a Book Transfer - Turkey

Create a Cheque Payment - Turkey

Create a Customs Payment – Turkey

Create a Payment - United Arab Emirates

Create a Book Transfer Payment – United Arab Emirates

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayROMANIA808DFTOrdinary808

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayRomania808RCHMC808

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayRomania808RCHEC808

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayRomania808PRC808

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https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayRussia810DFTOP810

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https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PaySLOVAKIA802EFT802

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Page 57

Create a Cross Border Funds Transfer Payment – United Arab Emirates

Create a Domestic Funds Transfer Payment – United Arab Emirates

Create a Customer Cheque – United Arab Emirates

Create a Managers Cheque – United Arab Emirates

Create a Post Dated Cheque – United Arab Emirates

EUROPE

Create a Payment - France

Create a Book Transfer – France

Create a Bank Draft Cheque Payment – France

Create a Cross Border Funds Transfer – France

Create a Domestic Funds Transfer – France

Create a SEPA Credit Transfer – France

Create a SEPA Credit Transfer – Bulk Payment – France

Create a SEPA Credit Transfer - Bulk Same Day Payment – France

Create a SEPA Credit Transfer - Same Day Payment – France

Create an ACH Credit/GIRO Payment - UK

Create an ACH Credit/GIRO Bulk Payment - UK

Create a Payment - Greece

Create an Advice to Receive – Greece

Create an ACH Bulk Internal Transfer Payment – Greece

Create an ACH DIAS Transfer Payment – Greece

Create an ACH Wireless (Non-DIAS members) Transfer Payment – Greece

Create a Book Transfer – Greece

Create a Bank Draft Cheque Payment – Greece

Create a Local Cheque (Hold) Payment – Greece

Create a Local Cheque (Mailed) Payment – Greece

Create a Cross Border Funds Transfer – Greece

Create a Domestic Funds Transfer – Greece

Create a SEPA Credit Transfer – Greece

Create a SEPA Credit Transfer – Bulk Payment – Greece

Create a SEPA Credit Transfer – Same Day Payment – Greece

Create a Payment - Italy

Create an Advice to Receive – Italy

Create an ACH Credit/Giro Transfer Payment - Italy

Create a Book Transfer – Italy

Create a Bank Draft Cheque Payment – Italy

Create a Payment Order Cheque Payment – Italy

Create a Cross Border Funds Transfer – Italy

Create a Domestic Funds Transfer – Italy

Create a SEPA Credit Transfer – Italy

Create a SEPA Credit Transfer – Bulk Payment – Italy

Create a SEPA Credit Transfer – Same Day Payment – Italy

Create a SEPA Credit Transfer – Bulk Same Day Payment – Italy

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayUAE836CBFT836

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https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayGreece650ACH650




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Page 58

Create a Payment - Spain

Create an Advice to Receive – Spain

Create an ACH RapidCash Transfer – Spain

Create a Book Transfer – Spain

Create a Bank Draft Cheque Payment – Spain

Create a Domestic Cheque Payment – Spain

Create a RapidCash Cheque Payment – Spain

Create a Cross Border Funds Transfer – Spain

Create a Domestic Funds Transfer – Spain

Create a SEPA Credit Transfer – Spain

Create a SEPA Credit Transfer – Bulk Payment – Spain

Create a SEPA Credit Transfer – Same Day Payment – Spain

Create a SEPA Credit Transfer – Bulk Same Day Payment – Spain

Create a Payment - UK

Create an ACH Credit/GIRO Payment - UK

Create a Book Transfer Payment - UK

Create a Cross Border Funds Transfer Payment - UK

Create a Domestic Funds Transfer Payment - UK

Create a Faster Payment (Single Immediate Payment) - UK

Create a SEPA Credit Transfer Payment - UK

Create a SEPA Credit Transfer - Same Day Payment - UK

Create a SEPA Credit Transfer - Bulk Payment - UK

Create a SEPA Credit Transfer - Bulk Same Day Payment - UK

Create an Advice to Receive - UK

Create a Cheque Payment - UK

Create a Payment – Ireland

Create an ACH Credit/GIRO Payment - Ireland

Create a Book Transfer Payment - Ireland

Create a Cross Border Funds Transfer Payment - Ireland

Create a Domestic Funds Transfer Payment - Ireland

Create a SEPA Credit Transfer Payment - Ireland

Create a SEPA Credit Transfer - Same Day Payment - Ireland

Create a SEPA Credit Transfer - Bulk Payment - Ireland

Create a SEPA Credit Transfer - Bulk Same Day Payment - Ireland

Create an Advice to Receive - Ireland

Create a Cheque Payment - Ireland

Create Custom Payments - Ireland


https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PaySpain300ACH300







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https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PaySPAIN300BULKSEPA300



https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayACHCreditPayment600




https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayFasterPaymentSingleImmediatePayment600

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PaySepaCreditTransferPayment600

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PaySepaCreditTransferSameDayPayment600

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PaySepaCreditTransferBulkPayment600

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https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PaySepaCreditTransferPayment500

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https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayAdviceToReceivePayment600



Page 59

LATAM

Create a Payment - Argentina

Create a Book to Book Transfer Payment - Argentina

Create a Book to Card Transfer Payment - Argentina

Create a Cross Border Funds Transfer - Argentina

Create an Interbank Domestic Funds Transfer - Argentina

Create an MEP-Central Bank Domestic Funds Transfer - Argentina

Create a Customer Check Payment - Argentina

Create a Cash Payment - Argentina

Create a Deferred Customer Check - Argentina

Create a Payment - Bahamas

Create a Book to Book Transfer Payment - Bahamas

Create a Cross Border Funds Transfer - Bahamas

Create an Interbank Domestic Funds Transfer - Bahamas

Create a Manager Check Payment - Bahamas

Create a Domestic Funds Transfer Debit - Bahamas

Create a Payment - Barbados

Create a Book to Book Transfer - Barbados

Create a Cross Border Funds Transfer - Barbados

Create an Interbank Domestic Funds Transfer - Barbados

Create a Manager Check Payment - Barbados

Create a Domestic Funds Transfer Debit- Barbados

Create a Payment - Banamex

Create a Cross Border Funds Transfer - Banamex

Create an Interbank Domestic Funds Transfer – Banamex

Create an Salary Domestic Funds Transfer – Banamex

Create an Pension Domestic Funds Transfer – Banamex

Create a Manager Check Payment - Banamex

Create a Referenced Tax Payment – Banamex

Create a Annual Tax Payment - Banamex

Create a Window Payment - Banamex

Create a Payment - Brazil

Create a Book to Book Transfer - Brazil

Create a Book to Card Transfer - Brazil

Create a Manager Check Payment - Brazil

Create a Cross Border Funds Transfer Payment - Brazil

Create a Reserve Transfer System Payment - Brazil

Create a Diphased Liquidation by Liquid Amount Payment - Brazil

Create a Title Payment - Brazil

Create a Utility Payment Domestic Funds Transfer – Brazil

Create a Tax Payment with Barcode – Brazil (Hyperlink not available)

Create a Tax Payment without Barcode – Brazil (Hyperlink not available)

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayLATAMBKTBTB032

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayLATAMBKTBTC032

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayLATAMEFT032

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayArgentina032DFT071032

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https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayLATAMDFT071050


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https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayLATAM485_DFT001485



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Page 60

Create an Interbank Domestic Fund Transfer - Brazil

Create a Payment - Chile

Create a Book to Book Transfer Payment - Chile

Create a Cross Border Funds Transfer - Chile

Create an Interbank Domestic Funds Transfer - Chile

Create a Manager Check Payment - Chile

Create a Customer Check Payment - Chile

Create a Cash Payment - Chile

Create a Payment - Colombia

Create a Book to Book Transfer Payment - Colombia

Create a Book to Card Transfer Payment - Columbia

Create a Manager Cheque Payment - Columbia

Create a Customer Cheque Payment - Columbia

Create a Cash Payment - Columbia

Create a Cross Border Funds Transfer Payment - Columbia

Create a Domestic Funds Transfer Debit - Columbia

Create a Domestic Funds Transfer Payment - Columbia

Create a Payment - Costa Rica

Create a Book to Book Transfer – Costa Rica

Create a Cross Border Funds Transfer – Costa Rica

Create an Interbank Domestic Funds Transfer – Costa Rica

Create a Manager Cheque Payment – Costa Rica

Create a Customer Check Payment – Costa Rica

Create a Domestic Funds Transfer Debit – Costa Rica

Create a Payment - Dominican Republic

Create a Book to Book Transfer Payment - Dominican Republic

Create a Cross Border Funds Transfer - Dominican Republic

Create a Manager Check Payment - Dominican Republic

Create a Customer Check Payment - Dominican Republic

Create a Domestic Funds Transfer Debit - Dominican Republic

Create an Interbank Domestic Funds Transfer - Dominican Republic

Create a Payment - Ecuador

Create a Book Transfer Debit - Ecuador

Create a Book Transfer Payment - Ecuador

Create a Customer Check - Ecuador

Create a Cross Border Funds Transfer Payment - Ecuador

Create a Domestic Funds Transfer Debit - Ecuador

Create a Domestic Funds Transfer Payment - Ecuador








https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayColombia170BKTBTB170

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayColombia170BKTBTC170



https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayColumbia170RCH277170

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayColombia170EFT170

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayColombia170BKTI170170

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https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayEcuador218BKTI218

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayEcuador218BKTBTB218


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Page 61

Create a Payment - El Salvador

Create a Book to Book Transfer Payment - El Salvador

Create a Cross Border Funds Transfer - El Salvador

Create an Interbank Domestic Funds Transfer - El Salvador

Create a Manager Check Payment - El Salvador

Create a Customer Check Payment - El Salvador

Create a Payment - Guatemala

Create a Book Transfer Payment - Guatemala

Create a Manager Check - Guatemala

Create a Customer Check Payment - Guatemala

Create a Cross Border Funds Transfer Payment - Guatemala

Create a Domestic Funds Transfer Debit - Guatemala

Create a Domestic Funds Transfer Payment - Guatemala

Create a Payment - Haiti

Create a Cross Border Funds Transfer - Haiti

Create an Interbank Domestic Funds Transfer - Haiti

Create a Book to Book Transfer - Haiti

Create a Manager Check Payment - Haiti

Create a Payment - Honduras

Create a Cross Border Funds Transfer - Honduras

Create an Interbank Domestic Funds Transfer - Honduras

Create a Domestic Funds Transfer Debit - Honduras

Create a Book to Book Transfer Payment - Honduras

Create a Manager Check Payment - Honduras

Create a Payment - Mexico

Create a Book to Book Transfer Payment - Mexico

Create a Cross Border Funds Transfer - Mexico

Create an Interbank Domestic Funds Transfer - Mexico

Create a Manager Check Payment - Mexico

Create a Referenced Tax Payment – Mexico

Create a Annual Tax Payment – Mexico

Create a Payment - Jamaica

Create a Book to Book Transfer Payment - Jamaica

Create a Book to Card Transfer Payment - Jamaica

Create a Cross Border Funds Transfer - Jamaica

Create an Interbank Domestic Funds Transfer - Jamaica

Create a Manager Check Payment - Jamaica

Create a Domestic Funds Transfer Debit - Jamaica






https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayGuatemala320BKTI320



https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayGuatemala320EFT320

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https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayMexico484DFT484


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https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayLATAMTAXANNUAL484








Page 62

Create a Payment - Panama

Create a Book to Book Transfer Payment - Panama

Create a Book to Card Transfer Payment - Panama

Create a Cross Border Funds Transfer - Panama

Create an Interbank Domestic Funds Transfer - Panama

Create a Customer Check Payment - Panama

Create a Manager Check Payment - Panama

Create a Domestic Funds Transfer Debit - Panama

Create a Payment - Paraguay

Create a Book to Book Transfer - Paraguay

Create a Cross Border Funds Transfer - Paraguay

Create a Manager Check - Paraguay

Create a Domestic Funds Transfer Debit - Paraguay

Create an InterBank Domestic Funds Transfer – Paraguay

Create a Payment - Peru

Create a Book to Book Transfer Payment - Peru

Create a Book to Card Transfer Payment - Peru

Create an Interbank Domestic Funds Transfer - Peru

Create a Manager Check Payment - Peru

Create a Cross Border Funds Transfer – Peru

Create a Payment - Puerto Rico

Create a Book to Book Transfer Payment - Puerto Rico

Create an ACH Credit/GIRO Payment - Puerto Rico

Create a Manager Check Payment - Puerto Rico

Create a Funds Transfer Payment - Puerto Rico

Create a Customer Check Payment - Puerto Rico

Create an ACH Debit - Puerto Rico

Create a Payment - Trinidad & Tobago

Create a Book to Book Transfer Payment - Trinidad & Tobago

Create a Book to Card Transfer Payment - Trinidad & Tobago

Create a Cross Border Funds Transfer - Trinidad & Tobago

Create an Interbank Domestic Funds Transfer - Trinidad & Tobago

Create a Manager Check Payment - Trinidad & Tobago

Create a Domestic Funds Transfer Debit - Trinidad & Tobago














https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayLATAM_604_RCH073604


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https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.htmlCTXEX=CITILITE$PayPuertoRicoACH630

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https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.htmlCTXEX=CITILITE$PayPuertoRicoACHI630







Page 63

Create a Payment - Uruguay

Create a Cross Border Funds Transfer – Uruguay

Create a Book to Book Transfer Payment

Create a Manager Check

Create an Interbank Domestic Funds Transfer

Create a Payment - Venezuela Create a Book to Book Transfer Payment - Venezuela

Create a Manager Check - Venezuela

Create a Domestic Funds Transfer Debit - Venezuela

Create an Interbank Domestic Funds Transfer - Venezuela

Create a Cross Border Funds Transfer Payment – Venezuela

NORTH AMERICA

Create a Payment - Canada

Create a Cross Border Funds Transfer - Canada

Create an ACH Debit - Canada

Create a Domestic Funds Transfer Payment - Canada

Create an Advice to Receive - Canada

Create an ACH Credit GIRO Payment - Canada

Create a Cheque Payment - Canada

Create a Book Transfer Payment - Canada

Create a Foreign Currency Funds Transfer - Canada

Create a Payment – United States

Create an ACH Credit/GIRO Payment – United States

Create an ACH Debit – United States

Create a Foreign Currency Funds Transfer – United States

Create a Drawdown/Chargewire Payment – United States

Create a Funds Transfer Payment – United States

Create a Book Transfer Payment – United States





https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.html?CTXEX=CITILITE$PayVenezuela862BKTBTB862


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https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.htmlCTXEX=CITILITE$PayCANEFT155

https://portal.citidirect.com/CDCBEAPP2/OLH/CDUIBEAPP/1033/CDCBEPMT/citilite/hemi/gateway.htmlCTXEX=CITILITE$PayCanadaACHI155

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Page 64

Transaction Banking Widgets Initiate Payments Widget

The Initiate Payments widget allows you to quickly create a payment from a template directly from your

CitiDirect BE home page.

Below steps will help you to create and submit a payment from a template.

Step Action

1. The Initiate Payments widget should already be on your CitiDirect BE® Home page. If this or any

desired widget is not visible, please add the widget by simply selecting “Customize Homepage” on

your home page and clicking “Add” on the applicable card in the widget gallery (entitled users

only).

2. The Filter panel allows you to filter the templates that appear in the results grid. In this example,

you will filter the results to show templates for Cross Border Funds Transfers and Cheque.

3. Click in the Payment Method field.

4. When you first click in the Payment Method field, the available payment methods, based on your

entitlements, appears in a list.

5. Select the desired payment method. In this example, click Book Transfer.

Page 65

Step Action

6. The Payment Method field allows you to select multiple options. When selecting multiple

methods, separate the options with a comma and no space.

7. Click in the Payment Method field.

8. Enter the desired information into the Payment Method field. Enter "che"


Page 66

Step Action

9. Select the desired payment method. In this example, click Cheque.


11. Select the desired template type. In this example, click Editable Template.

Step Action

12. Click the Apply button.

13. The templates displayed in the Results grid changes to match your filter criteria. The current filter

displays above the grid.

14. The Clear link removes all filters from the grid and returns the full list.

15. To view the data in the grid more easily, you can collapsed the Filter panel.

Click the Filter button.

Page 67

Step Action

16. When you first access the widget, the information is displayed in a list view. Another option for

display is the Card View.


Page 68

Step Action

17. Click the Card View button.

Step Action

18. The Card View displays the templates in an easy to read format.

19. Click the Sort Order button.

Page 69

Step Action

20. When viewing information in the Card View, you have two options for sorting the cards.

The Sort Order allows you to specify if the list of templates will be in Ascending (A-Z) or

Descending (Z-A) order.

21. The Sort By option allows you to sort the results by Template Name, Beneficiary Name, or

Payment Currency.

22. Select the desired sort order. In this example, click the Descending option.


Page 70

Step Action


24. The cards in the grid are now sorted according to your selections.

Page 71

Step Action

25. To return to the list view, click the List View button.


Page 72

Step Action

26. When you are ready to initiate a payment, select the desired template. In this example, click the

0506SANITYBKT link.

Step Action

27. The details of the selected template appear. You should enter all required fields.

28. Click in the Transaction Reference Number field.

29. Enter the desired information into the Transaction Reference Number field. Enter

"BOOKREF789".

Page 73

Step Action

30. Press [Tab].

Step Action



Page 74

Step Action


33. Select the desired date. In this example, click 02/26/2016.

34. Click the Beneficiary Name Lookup button.

Step Action

35. Select the desired beneficiary record. In this example, click 123.

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Step Action



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Step Action

37. Click the Initiate Another Payment link.

Step Action

38. This concludes the Initiate a Payment topic.

End of Procedure.

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Payment Status Widget

View the Status of a Payment

The Payment Status widget allows you to quickly find payments, view payment status and transaction details, and

other helpful information (e.g. most recent and largest payments) directly from your CitiDirect BE home page.

You can view information for transactions within the last 90 calendar days. The transactions that you can view are

determined by your entitlements.

Following the steps below, you will view the status and details of a payment using the Payment Status widget.

Step Action

1. The Payment Status widget has three tabs that help you to quickly find the payment you want to

view.

2. Click the Recent button.


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Step Action

3. The Recent tab displays the 10 most recent transactions within the last 90 days that you have the

entitlements to view.

4. Click the Largest button.

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Step Action

5. The Largest tab displays the 10 largest transactions within the last 90 days that you have

entitlements to view.

6. Click the Filter button.


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Step Action

7. The Filter tab allows you to perform a search for the specific transaction that you want to view. In

this example, you will search for transactions that are in the Release Required or Authorization

Required status.


9. Click in the Status field.

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Step Action

10. Navigate to and select the desired status. In this example, click Authorization Required.


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Step Action

11. Enter the desired information into the Status field. Enter "r".

12. Select the desired status. In this example, click Release Required.

Step Action


14. All transactions that match your criteria are listed in the results grid.

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Step Action

15. Click the Sort button.

16. When viewing information in the Card View, you have two options for sorting the cards.

The Sort Order allows you to specify if the list of transactions will be in Ascending (A-Z) or

Descending (Z-A) order.


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Step Action

17. The Sort By option allows you to sort the transactions by payment details.

18. Select the desired sort by option. In this example, click the Transaction Amount option.

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Step Action



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Step Action

20. The filtered cards in the grid are now sorted according to your selections.

21. To view the details of a transaction, click the Beneficiary Name link.

22. Navigate to and select the desired transaction. In this example, click 123.

Step Action

23. The Payment Details for the selected transaction are displayed in a read-only view.

24. Click the Return to Payment Status link.

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Step Action

25. The current filters are listed above the grid.

26. The Modify link allows you to change the filters to view different data.

27. When you first access the widget, the information is displayed in a Card View.

28. Another option for display is the List View. Click the List View button.


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Step Action

29. The List View displays the transactions in a grid.

Step Action

30. To view the details of a transaction, click the Beneficiary Name link.

31. Navigate to and select the desired transaction. In this example, click 123.

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Step Action

32. The Payment Details for the selected transaction are displayed in a read-only view.


34. The Service Status link takes you to the Payment Services View All page where you can view all

of the services requests to which you have access.

35. This concludes the View the Status of a Payment topic.

End of Procedure.

Initiate an Amend Payment Service Request

The Amend Payment service request allows you to update the beneficiary name and account number for payments

that are submitted to Citi. You can also provide additional remittance information if needed. The Payment Status

widget provides an easy way for you to initiate an Amend Payment service request without having to navigate

through the application.

Following below steps, you will initiate an amend payment service request for a payment that has incorrect

beneficiary information using the Payment Status widget.


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Step Action

1. The Filter tab allows you to search for the specific transaction you want to amend.

2. Enter the desired criteria to search for the transaction. In this example, the following criteria will

be entered for you: Value Date Range and Status.


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Step Action


Step Action

5. All transactions that match the criteria are displayed.


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Step Action

6. Radio buttons that are grayed out indicate that there are no payment services currently available

for the transaction.

7. Navigate to and select the desired transaction. In this example, click the EDWIN link.

Step Action

8. Click the Manage Payment button.

9. Only the payment services that are available for the selected payment are displayed.

10. Click the Amend Payment link.

11. Click the Beneficiary Name Lookup button.

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Step Action

12. Navigate to and select the desired beneficiary. In this example, click 123.

Step Action

13. The Remittance Information field allows you to enter additional information about the payment as

needed.


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Step Action


Step Action

15. Select the Cancel button to cancel the Amend Payment without submitting the service request.


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Step Action

17. The View All link in the confirmation message takes you to the Payment Services View All page

where you can view the status of the submitted request.


19. The service request moves to the next stage in the process per your flow control requirements.

20. This concludes the Initiate an Amend Payment Service Request topic.

End of Procedure.

Initiate a Cancel Payment Service Request

A Cancel Payment service request allows you to request Citibank to cancel a payment that is waiting to be

processed. You can create a cancel payment request for the following types of payments:

Funds Transfers

Book Transfers

ACH Credit/GIRO Payments

ACH Debits

Drawdowns/Chargewires

Advices to Receive

Tax Payments

Window Payments

The Payment Status widget provides an easy way for you to initiate a Cancel Payment service request without

having to navigate through the application.

Following the steps below, you will initiate a cancel payment service request for a transaction that is a duplicate

using the Payment Status widget.


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Step Action

1. The Filter tab allows you to search for the specific transaction you want to cancel.




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Step Action



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Step Action




7. Navigate to and select the desired transaction. In this example, click the DFGFGFFG option.


Step Action


10. Click the Cancel Payment link.

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Step Action

11. Click in the Reason field.

12. Enter the desired information into the Reason field. Enter "Duplicate Payment".


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Step Action

13. Press [Tab].

14. Enter the desired information into the Quote Existing Citi Case field. Enter "ABC12345".


Step Action

16. The Cancel button closes the window and returns you to the widget without submitting the service

request.


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Step Action





21. This concludes the Initiate a Cancel Payment Service Request topic.

End of Procedure.

Initiate a Recall Payment Service Request

A Recall Payment service request allows you to recall and return payments that are in a ‘Processed’ status in

CitiDirect BE. The Payment Status widget provides an easy way for you to initiate a Recall Payment service

request without having to navigate through the application.

Following below steps, you will initiate a recall payment service request for a payment that is no longer needed

using the Payment Status widget.


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Step Action

1. The Filter tab allows you to search for the specific transaction you want to recall.




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Step Action


Step Action



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Step Action






Step Action

10. Click the Recall Payment link.


12. Enter the desired information into the Reason field. Enter "Payment no longer needed.".

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Step Action

13. Press [Tab].

14. Enter the desired information into the Quote Existing Citi Case field. Enter "ABC12345".



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Step Action

16. The Cancel button closes the window and returns you to the widget without submitting the service

request.

Step Action


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Step Action





21. This concludes the Initiate a Recall Payment Service Request topic.

End of Procedure.

Initiate a BCNR Service Request

For a Beneficiary Claims Non-Receipt scenario, the BCNR service request can be requested to investigate the

transaction and have the funds reversed or evidence of receipt provided.

Following below steps, you will initiate a BCNR service request for a payment that the beneficiary claims they

did not receive, using the Payment Status widget.


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Step Action

1. The Filter tab allows you to search for the specific transaction you want to submit the BCNR

service request for.




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Step Action







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Step Action



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Step Action

10. Click the BCNR link.

11. Click in the Additional Details field.

12. Enter the desired information into the Additional Details field. Enter "BCNR July 11".

13. Press [Tab].

14. Enter the desired information into the Quote Existing Citi Case field. Enter "ABC12345.

Step Action



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Step Action

16. Select the Cancel button to cancel the BCNR without submitting the service request.


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Step Action





21. This concludes the Initiate a BCNR Service Request topic.

End of Procedure.


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Payments Pending Action Widget

The Payments Pending Action widget allows you to quickly authorize, release, or send to repair payments directly

from your CitiDirect BE home page.

This topic provides an overview of the Payments Pending Action widget.

Step Action

1. The Payments Pending Action widget is displayed in card view by default.

2. Each record displays a beneficiary name, transaction reference number, beneficiary account

number, payment type, and payment amount.

3. Clicking on a beneficiary name link allows you to view the details of the account.

4. Point to a truncated value in the widget to view the full text. In this example, point to the payment

type.

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Step Action

5. The full value is displayed.

6. You can authorize, release, or send multiple payments to repair directly from the widget.

Step Action

7. The Select All checkbox allows you to select all available payments pending action.


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Step Action

8. Click the Menu button to collapse the menu panel.

9. Click the Menu button again to expand the menu panel on the left side of the widget.

10. When authorize or release menu option is collapsed, the number of pending items is displayed.

11. Click the Release expand button.

Step Action

12. The payments pending release are now displayed and the pending items count appears next to the

applicable payment types.

13. The time stamp displays the date and time that the widget information was last refreshed.

14. The Refresh button allows you to manually refresh the latest payments pending action.

15. Click the Filter button.

16. You can filter payments by currency, payment method, account number, or value date.

17. Select the desired currency. In this example, click EUR.

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Step Action



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Step Action

19. Click the From Calendar Lookup button.

Step Action


21. Click the To Calendar Lookup button.


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Step Action

23. Click the Apply Filter button.

24. The widget is updated based on the applied filters.


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Step Action

25. Click the List View button to change the appearance of the widget.

Step Action

26. By default, the payments pending action for the last 90 days display in list view.

27. The payments grid can be customized based on your preferences.

Click the Customize button.

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Step Action

28. The Available Columns list displays columns that are not actively displayed in the widget. Any

displayed fields can be added to the widget if required.

29. The Displayed Columns list contains fields that are actively displayed in the widget.

30. The Column Select and Column Reject buttons allow you to move columns between the Available

Columns and Displayed Columns lists, thereby determining what columns appear in the widget.

31. The Columns Up and Columns Down buttons allow you to determine the order in which the

displayed columns appear in the widget.

32. Select a displayed column name. In this example, click Value Date.

33. Click the Column Up button.

34. The Value Date column will now appear before the Payment Currency column in the widget.


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Step Action


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Step Action

36. Data in the widget can be sorted by two criteria, Primary Sort and Secondary Sort. These two

fields can be used in combination.

37. Each sort criterion may be sorted in Ascending (A-Z) or Descending (Z-A) order.

Step Action

38. The Cancel button allows you to cancel all changes without saving.

39. The Reset to Default Settings button sets all values to the default.



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Step Action

41. The changes made now appear in the widget.

42. Select the desired transaction reference number link. In this example, click 1805000008011446.

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Step Action

43. Details of the selected payment are displayed.

44. You can also authorize, release, or send a payment to repair from a detail view.

45. This concludes the Payments Pending Action Widget Overview topic.

End of Procedure.

Authorize a Payment

The Payments Pending Action widget allows you to quickly authorize payments without having to navigate

through the application. During the authorization process from the Payments Pending Action widget, payments

can be authorized or sent to repair.

CitiDirect BE® supports nine levels of authorization. If your organization requires multiple authorizations,

payments remain accessible in the "Authorize Payments" grid until they pass all required authorizations.

Your access profile determines whether or not you are entitled to authorize payments and the payment

transactions you can authorize. If you submitted or previously authorized the payment, you cannot authorize it.

Following below steps, you will authorize or send a payment to repair from the Payments Pending Action Widget.


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Step Action

1. The number listed in the Authorize Payments grid indicates how many payments are pending

authorization

2. Select the desired payment. In this example, click test.

3. Continue adding payments as needed. In this example, additional payments will be selected for

you.

4. Process the payments using one of the following options:

Authorize - the payments are accurate and can be authorized.

Send to Repair - the payments contain an error and must be returned to the originator for

correction before they can be authorized.


Authorize

Send to Repair

6. Click the Authorize button.

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Step Action

7. Click the Confirm button.


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Step Action

8. Click the Return to Authorize Single/Multiple payment worklist link.

Step Action

9. The payments move to the next step of the operational process and, depending on your

entitlements, may require additional authorizing.

10. This concludes the Authorize or Send to Repair a Payment topic.


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Step Action

11. Click the Send to Repair button.


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Step Action

12. Select the reason to send payments to repair. In this example, click the Incorrect payment

amount option.

13. If you selected more than one payment to send to repair, the reason selected applies to all

payments selected. If the same reason should not apply to all selected payments you must submit

them separately.


Step Action

15. Click the Return to Release Single/Multiple payment worklist link.

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Step Action



17. This concludes the Authorize or Send to Repair a Payment topic.

End of Procedure.

Release a Payment

The Payments Pending Action widget allows you to quickly release payments for processing without having to

navigate through the application. During the release process from the Payments Pending Action widget, payments

can be released or sent for repair. Your access profile determines if you are entitled to release payments.

Using below steps, you will release or send a payment to repair from the Payments Pending Action Widget.


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Step Action

18. Click the Release link.

19. Click the Single/Multiple (188) link.

20. The number listed in the Release Payments grid indicates how many payments are pending release

21. Select a payment. In this example, click BeneName.

22. Continue adding payments as needed. In this example, an additional payment will be selected for

you.

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Step Action

23. Process the payments using one of the following options:

Release - the payments are accurate and can be released.

Send To Repair - the payments contain an error and must be returned to the originator for

correction before they can be released.


Release

Send to Repair

25. Click the Release button.


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Step Action


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Step Action


Step Action

28. The payments are now released.

29. This concludes the Release or Send to Repair a Payment topic.




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Step Action

31. Select the reason to send to repair. In this example, click the Incorrect Value date option.

32. If you selected more than one payment to send to repair, the reason selected applies to all

payments selected. If the same reason should not apply to all selected payments you must submit

them separately.


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Step Action



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Step Action



36. This concludes the Release or Send to Repair a Payment topic.

End of Procedure.

Authorize a Batch of Payments

The Payments Pending Action widget allows you to quickly authorize a batch of payments without having to

navigate through the application. During the authorization process from the Payments Pending Action widget, a

batch of payments can be authorized or deleted.

Following below steps, you will authorize or delete a batch of payments from the Payments Pending Action

widget.

Step Action

1. The numbers listed by the Authorize menu options indicate how many items are currently in the

queue awaiting action.

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Step Action

2. By default, the Payments Pending Action widget displays individual payments that are awaiting

action.

Click the Batch Payment link.


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Step Action


message will appear. You must accept the warning message in order to initiate a payment.

Click the Accept button.

Step Action

4. You can authorize or delete batches from the grid or from the detail page. In this example, you will

work from the detail page.

Select the desired batch number. In this example, click 78171FF.

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Step Action

5. Process the batch by using one of the following options:

Authorize - the content of the batch is accurate and can be authorized.

Delete - the batch should be deleted.


Authorize

Delete


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Step Action


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Step Action


Step Action

9. The payments in the batch are submitted for further processing and the batch is removed from the

authorization queue.

10. Click the Return to Authorize Single/Multiple Batch worklist link.


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Step Action

11. This concludes the Authorize a Batch of Payments topic.


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Step Action

12. Click the Delete button.


Step Action

14. The batch is deleted from the system, however the status of the payments within the batch are not

affected.

15. Click the Return to Authorize Single/Multiple Batch worklist link.


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Step Action

16. This concludes the Authorize a Batch of Payments topic.

End of Procedure.

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Release a Batch of Payments

The Payments Pending Action widget allows you to quickly release a batch of payments without having to

navigate through the application. During the release process from the Payments Pending Action widget, a batch of

payments can be released or deleted.

Following below steps, you will release a batch of payments from the Payments Pending Action widget.

Step Action

1. Click the Batch Payment link.

2. The number listed in the Batch Release grid indicates how many batches are pending authorization

3. The Details link allows you to view the full details of the payments in the selected batch. You can

release the batch from the detail page.


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Step Action

4. Select the desired batch. In this example, click ...46A081.

5. Process the batch by using one of the following options:

Release - the content of the batch is accurate and can be released.

Delete - the batch should be deleted.

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Step Action


Release

Delete



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Step Action


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Step Action

9. Click the Return to Release Single/Multiple Batch worklist button.

10. The payments in the batch are released and the batch is removed from the list.

Step Action

11. This concludes the Release a Batch of Payments topic.



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Step Action


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Step Action


Step Action

14. Click the Return to Release Single/Multiple Batch worklist button.

15. The batch is deleted from the system, however the status of the payments within the batch are not

affected.


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Step Action

16. This concludes the Release a Batch of Payments topic.

End of Procedure.

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Authorize an Imported File of Payments

The Payments Pending Action widget allows you to quickly authorize an imported file of payments without

navigating through the application. During the authorization process from the Payments Pending Action widget,

files can be authorized or rejected.

Following below steps, you will authorize an imported file from the Payments Pending Action widget.

Step Action

1. Click the Imported File link.

Step Action

2. The number listed in the Authorize Imported File grid indicates how many files are pending

authorization

3. The Details link allows you to view the details of the imported file.

4. Select the desired file. In this example, click 108411997.


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Step Action

5. Process the file by using one of the following options:

Authorize - the content of the file is accurate and can be authorized.

Reject - the file should be rejected.


Authorize

Reject


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Step Action



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Step Action

9. Click the Return to Authorize Imported File worklist button.

Step Action

10. The payments in the file are submitted for further processing and the file is removed from the list.

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Step Action

11. This concludes the Authorize an Imported File of Payments topic.



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Step Action

12. Click the Reject button.

Step Action


14. Select the reason to reject the file. In this example, click Incorrect Debit account number.


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Step Action

16. Click the Return to Authorize Imported File worklist button.

17. The payments in the file are submitted for further processing and the file is removed from the list.


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Step Action

18. This concludes the Authorize an Imported File of Payments topic.

End of Procedure.

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Payment Services Payment Services allows you to create a service request on payments that have been released to Citi. In addition

to creating new payments service from this menu, the users will be able to view and take action on all the pending

payment services transactions based on their entitlements.

Create a New Cancel Payment Service Request

A Cancel Payment service request allows you to request Citibank to cancel a payment for certain payments that

are waiting to be processed. You can create a cancel payment request for the following types of payments: Funds

Transfer, Book Transfer, ACH Credit/GIRO, ACH Debit, Drawdown/Chargewire, and Advice to Receive, Tax

Payment, or Window Payment.

To create a Cancel Payment Service Request to stop the processing of a payment, follow the steps below:

Step Action



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Step Action

2. Click the Input New Payments Services Request menu option.

Step Action


message will appear. You must accept the warning message in order to create a new cancel

payment service request.

4. Click the Processing Location lookup button.

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Step Action

5. Select the desired branch. In this example, click 600.

6. Click the Payment Services lookup button.


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Step Action

7. Select the desired payment transaction. In this example, click TEST ATR 1.


9. The details fields populate based on the selected payment.

10. The Payment Service Request Type is automatically defaulted to Cancel Payment.

11. The Reset button clears all previously entered values so you can start over with the payment

service.

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Step Action


Step Action

13. The View Transactions Details link enables you to view the payment details.

14. The Cancel button allows you to cancel the service request without saving.


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Step Action


Step Action


17. This concludes the Create a New Cancel Payment Service Request topic.

End of Procedure.

Submit a Payment Service Request

CitiDirect BE® allows you to submit a payment service request that has been previously saved.

In this topic, you will submit a payment service request that was previously saved.

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Step Action


Step Action



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Step Action


message will appear. You must accept the warning message in order to submit a payment service

request.

4. Select the desired service request. In this example, click the first request listed.

5. Click the View Details button.

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Step Action



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Step Action


8. The selected service request is submitted for further processing and the grid is refreshed.

Step Action

9. This concludes the Submit a Payment Service Request topic.

End of Procedure.

Authorize or Delete a Payment Service Request

The To Authorize worklist contains payment service transactions that are ready for authorization. The transactions

can be selected and authorized by an entitled user. During the authorization process payment services can be

authorized or deleted.

CitiDirect BE® supports nine levels of authorization. If your organization requires multiple authorizations, service

transactions remain accessible in the To Authorize grid until they pass all required authorizations.

Your access profile determines whether or not you are entitled to authorize payment services and the transactions

you can authorize. If you submitted or previously authorized the payment service, you cannot authorize it.

You will be able to authorize or delete a payment service request using the below steps.

Step Action


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Step Action

2. Click the To Authorize link.

3. Click the Select All checkbox to act on all payment service requests at once.

Step Action

4. Select the desired service request. In this example, click Cancel Payment.


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Step Action

5. Process the payment service request by using one of the following options:

Authorize - the service request is accurate and can be authorized.

Delete - the service request should be deleted.


Authorize

Delete


Step Action


9. The selected service transaction is submitted for further processing and the grid is refreshed.

10. This concludes the Authorize or Delete a Payment Service Request topic.



12. Enter the desired information into the Reason field. Enter "Service request is not needed.".

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Step Action


Step Action


15. The selected service transaction is deleted from the system and the grid is refreshed.

16. This concludes the Authorize or Delete a Payment Service Request topic.

End of Procedure.


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Delete a Payment Service Request

CitiDirect BE® allows you to delete a payment service request that is not needed.

Following the below steps, you will be able to delete a payment service request that is not needed.

Step Action


Step Action


3. Select the desired payment service request. In this example, click AUG26 TEMP2.

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Step Action


5. Enter the desired information into the Reason field. Enter "Duplicate service request.".


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Step Action


Step Action


8. The status of the service request is changed to Deleted and it goes through no further processing.

9. This concludes the Delete a Payment Service Request topic.

End of Procedure.

View the Details of a Payment Service Request - To Submit/Modify

You can view the details of payment service requests to which you are entitled from the To Submit/Modify

worklist.

Following below steps, you will be able to view the details of a payment service request from the To

Submit/Modify worklist.

Step Action


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Step Action


Step Action



template.

4. Click the ACCEPT button.

5. Point to an Information icon.


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Step Action

6. When you point to the Information icon, a tooltip appears that displays basic details about the

service request.



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Step Action

9. The Enter/View Comments link allows you to view existing and enter new comments for the

payment service.

10. The View Transaction History & Subsequent Flow link allows you to view the history and view

the steps the payment service must still go through.

11. The View Error Messages link allows you to view any errors associated with the service.

12. The View Warning Messages link allows you to view any warnings associated with the service.

Note: The View warning Messages link is only enabled when there is at least one warning

message.


14. Select the desired payment service request. In this example, click COMP03.



17. The Payment Services Details screen displays information about the selected payment service.


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Step Action


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Step Action

19. Click the Submit/Modify Worklist button.

20. This concludes the View the Details of a Payment Service Request - To Submit/Modify topic.

End of Procedure.

View the Details of a Payment Service Request - View All

You can view the details of payment service requests to which you are entitled from the View All summary grid.

Utilizing below steps, you will be able to view the details of a payment service request from the View All

summary grid and from the detail page.

Step Action


Step Action

2. Click the View All Payments menu option.


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Step Action

3. Point to the Information icon.

Step Action

4. When you point to an information icon, a tooltip displays basic details about the service request.


6. Point to the Warning/Error icon.

7. The payment service request error is displayed in a tooltip.

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Step Action



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Step Action

9. The Enter/View Comments link allows you to view existing and enter new comments for the

payment service.

10. The View Transaction History & Subsequent Flow link allows you to view the history and the

steps the payment service must still go through.

11. The View Warning Messages link allows you to view any messages associated with the service.

Note: The View warning Messages link is only enabled when there is at least one warning

message.


13. The Transaction Reference Number is a link that takes you to the detail form for the selected

payment service.

14. Select the desired payment service request. In this example, click 2864000007XXXX.


Step Action


17. The Payment Services Details screen displays information about the selected payment service.

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Step Action

18. This concludes the View the Details of a Payment Service Request (View All) topic.

End of Procedure.


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Template Management The Template library in CitiDirect BE

® allows you to create, modify, and authorize the templates that are used to

create payments.

Create a New Outgoing Payment Template

CitiDirect BE® allows you to create outgoing payment templates for any outgoing payment method you have

access to. Your entitlements determine if you can create payment templates. You will be able to create a new

outgoing payment template for a book transfer payment.

Step Action


Step Action

2. Click the Create New Outgoing menu option.


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Step Action

4. Enter the desired information into the Template Name field. Enter "WEEKLY TEMPLATE".

5. Template Groups allow you to organize templates into meaningful categories for reporting

purposes.

Click the Template Group button.

6. Select the desired template group. In this example, click PREFORMAT-PREFORMAT.

7. Click the Template Type button.

8. The Template Type determines which data elements will be pre-approved before a payment is

created using the template. There are four types available.

Editable Template – No validation of data elements is performed. When a transaction is created,

most data items may be overwritten.

Full-Limited Modifications – Complete transactions that have passed all applicable validations.

Most data items are protected from being overwritten.

Predefined Beneficiary – May be either a complete or partial transaction in which only the

beneficiary related data items have been validated. These fields may not be overwritten when a

transaction is created.

Restricted Beneficiary – Complete transactions that have passed all validations. However, only the

beneficiary information is protected from being overwritten.

Step Action

9. Select the desired template type. In this example, click Full - Limited Modifications.

10. The Mark as Favorite icon allows you to designate a template as a favorite.


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Step Action

11. The Maximum Allowable Amount field allows you to set a limit to the dollar amount for

transactions created with this template.

12. If your client preferences specify a default debit account number, it will be automatically entered

in the Debit Account field. If it doesn’t, or if you need to change the account number, you can

either enter a new account number or select one from the debit account number lookup.

13. Click in the Payment Currency field.

14. Enter the desired information into the Payment Currency field. Enter "eur".

Step Action

15. Click the Debit Account Lookup button.

16. Select the desired debit account. In this example, click 12592XXXX.


18. Select the desired payment method. In this example, click Book Transfer.

19. When clicked, the Refresh Account Balance icon updates the debit account balance with the latest

information. The date and time stamp also updates to reflect when the data was retrieved.

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Step Action



22. When clicked, the Reset button resets all previously entered values so you can start over with the

payment.



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Step Action

24. The payment details will differ depending on the selected payment method. Enter the remaining

payment details. In this example, the details will be entered for you.


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Step Action

26. The Cancel button allows you to cancel the template without saving.


Step Action


29. The template moves to the next stage in the process per your flow control requirements.

30. This concludes the Create a New Outgoing Payment Template topic.

End of Procedure.

Create a New Incoming Payment Template

CitiDirect BE® allows you can create incoming payment templates for any incoming payment method you have

access to. Your entitlements determine if you can create payment templates.

You will be able to create a payment template for an advice to receive payment, utilizing the below steps.

Step Action



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Step Action

2. Click the Create New Incoming menu option.


4. Enter the desired information into the Template Name field. Enter "Advice to Receive".

5. Template Groups allow you to organize templates into meaningful categories for reporting

purposes.

Click the Template Group button.

6. Select the desired template group. In this example, click PREFORMAT-PREFORMAT.

7. Click the Template Type button.

8. The Template Type determines which data elements will be pre-approved before a payment is

created using the template. There are three types available.

Editable Template – No validation of data elements is performed. When a transaction is created,

most data items may be overwritten.

Full - Limited Modifications – Complete transactions that have passed all applicable validations.

Most data items are protected from being overwritten.

Predefined Beneficiary - May be either a complete or partial transaction in which only the

beneficiary related data items have been validated. These fields may not be overwritten when a

transaction is created.

9. Select the desired template type. In this example, click Editable Template.

10. The Mark as Favorite icon allows you to designate a template as a favorite.

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Step Action

11. The Maximum Allowable Amount field allows you to set a limit to the dollar amount for

transactions created with this template.

12. Click in the Payment Currency field.

13. Enter the desired information into the Payment Currency field. Enter "EUR".

14. Press Tab.

Step Action

15. If your client preferences specify a default credit account number, it will be automatically entered

in the Credit Account field. If it doesn't or if you need to change the account number, you can

either enter a new account number or select one from the credit account number lookup.

16. Click the Credit Account Lookup button.

17. Select the desired credit account. In this example, click 12592XXXX.


19. Click the Advice To Receive list item.


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Step Action

20. When clicked, the Refresh Account Balance icon updates the debit account balance with the latest

information. The date and time stamp also updates to reflect when the data was retrieved.



23. When clicked, the Reset button resets all previously entered values so you can start over with the

payment.


25. Enter the remaining payment details. In this example, the details will be entered for you.

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Step Action


Step Action

27. The Cancel button allows you to cancel the template without saving.


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Step Action


Step Action


30. The template moves to the next stage in the process per your flow control requirements.

31. This concludes the Create a New Incoming Payment Template topic.

End of Procedure.

Authorize, Send to Repair, or Reject a Payment Template

When payment templates are ready for authorization, they are listed in the Templates To Authorize grid, where

they can be authorized, sent for repair, or rejected by an entitled user.

Your entitlements determine whether or not you can authorize payment templates. If you created or previously

authorized the template, you cannot authorize it.

With the help of below steps, you will authorize, send to repair, or reject a payment template.

Step Action


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Step Action

2. Click the To Authorize menu option.


4. Select the desired payment template. In this example, click 1310TSSPSIT3ZMWFULL.

5. Process the template by using one of the following options:

Authorize - the content of the template is accurate and can be authorized.

Send to Repair - the template contains an error and must be returned to the originator for

correction before it can be authorized.

Reject - the template should be deleted.


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Step Action


Authorize

Send to Repair

Reject


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Step Action


9. The selected template is authorized and the grid is refreshed.

10. This concludes the Authorize, Send to Repair, or Reject a Payment Template topic.


Step Action



13. Enter the desired information into the Reason field. Enter "Template Type should be restricted.".


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Step Action

14. If you selected more than one template to send to repair the reason entered applies to all templates

selected. If the same reason shouldn’t apply to all selected templates you must submit them

separately.


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Step Action


17. The selected template is submitted for further processing and the grid is refreshed.



19. Click the Reject button.


21. Enter the desired information into the Reason field. Enter "Template is not needed.".


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Step Action

22. If you selected more than one template to reject the reason entered applies to all templates

selected. If the same reason shouldn’t apply to all selected templates you must submit them

separately.


Step Action


25. The selected template is submitted for further processing and the grid is refreshed.

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Step Action


End of Procedure.

Modify/Repair a Payment Template

CitiDirect BE® allows you to modify or repair templates as needed. If a template is being modified, it cannot be

used to create any payments until the modification process is complete.

Library records can have up to two versions, a processed version, and a pending version (Input, Invalid, or

Authorization Required). A pending version of a library record is always the result of update made to the

processed version. If two versions are present, the one in the processed state cannot be modified until the pending

version is processed or deleted.

By following blow steps, you will be able to modify a payment template that has been sent for repair.

Step Action



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Step Action



Step Action


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Step Action

5. Point to the Error and Warning Message Indicator icon for the template you want to modify. In

this example, point to 0109SG02.

6. When you point to the Error and Warning Message Indicator icon, the reason the template was

sent to repair appears in a tooltip.


8. Select the desired template. In this example, click 0109SG02.



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Step Action


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Step Action

11. Make the desired changes to the template. In this example, the Beneficiary Account Type will be

modified for you.


Step Action



15. This concludes the Modify/Repair a Payment Template topic.

End of Procedure.

Delete a Payment Template

You can delete payment templates as needed in CitiDirect BE®. When you delete a template, the system changes

the status to Deleted and it can no longer be used to create payments.

You can follow the below steps to delete a payment template that is no longer needed.

Step Action



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Step Action


Step Action

3. Select the desired template. In this example, click 1310TSSPSIT3UGXFULL.

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Step Action



Step Action

6. Enter the desired information into the Reason field. Enter "Not needed.".


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Step Action


Step Action


9. The template is deleted and the grid is refreshed.

10. This concludes the Delete a Payment Template topic.

End of Procedure.

View the Details of a Payment Template

CitiDirect BE® allows you to view the details of all payment templates that you are entitled to, regardless of the

template's status.

Below steps will help you to view the details of a payment template from the summary grid and from the detail

page.

Step Action


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Step Action

2. Click the View All Templates menu option.

3. By default, the View All Templates grid displays all payments templates to which you are entitled

that have a status of Processed. You can use search criteria to view additional templates. See the

Search for Data in a Summary Grid topic for more information.

4. The Error and Warning Message Indicator field displays the appropriate icon if the template has an

error, a warning message, or an error and a warning message.

5. The Template Name field contains a link that takes you to the details of the selected template.


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Step Action

6. The Last Used Date column indicates the last time the template was used to create a payment.

7. Select the desired template. In this example, click 123456.


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Step Action

9. The details page displays all details for the selected template. The details will differ depending on

the template selected.



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Step Action

11. The Delete button allows you to delete the selected template. Once deleted, the template can no

longer be used to create payments.

12. Click the All Templates Worklist link to return to the previous page.

13. This concludes the View the Details of a Payment Template topic.

End of Procedure.

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Self Service Service Requests

The Service Requests service class available through CitiDirect BE® provides you with the capability to send free-

format messages directly to branches 24 hours a day, seven days a week. In addition to sending a new Service

Request from the Service Request tab (accessed from the Self Service menu), you will additionally be able to

view and/or take other actions on pending Service Requests, based on your entitlements.

Create a New Service Request

CitiDirect BE® allows you to create service requests.

Step Action

1. Point to the Self Service menu heading.

Step Action

2. Click the Create New Service Request menu.


message will appear. You must accept the warning message in order to create a new service

request.


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Step Action

4. Click the Account Number Lookup button.

5. Select the desired account number. In this example, click 266054633XXX.

6. The Account Name and Currency fields auto populate based on the selected account number.

Step Action

7. Click in the Service Request Reference Number field.

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Step Action

8. Enter the desired information into the Service Request Reference Number field. Enter

"REQUEST123".

9. Click in the Attention To field.

10. Enter the desired information into the Attention To field. Enter "TESTUSER".

11. Click in the Bank Reference field.

12. Enter the desired information into the Bank Reference field. Enter "SR0890".

13. Click in the Description field.

14. Enter the desired information into the Description field. Enter "Please check account balance.".

Step Action



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Step Action

16. The Save button allows you to save a draft of the service request. This draft will have a status of

Input until you submit it.

17. The Cancel button will cancel the service request without saving and will delete all information

from the screen.


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Step Action



21. This concludes the Create a New Service Request topic.

End of Procedure.

Save a Service Request as a Draft

The CitiDirect BE® Service Request functionality allows you to save a service request as a draft to be submitted at

a later time.

Step Action


Step Action

2. Click the Create New Service Request menu option.


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Step Action



template.

4. Click the Account Number Lookup button.

5. Select the desired account number. In this example, click 266054633XXX.

6. The Account Name and Currency fields’ auto-populate based on the selected account number.

7. Click in the Service Request Reference Number field.

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Step Action

8. Enter the desired information into the Service Request Reference Number field. Enter

"NEWSERVICE01".

9. Click in the Bank Reference field.

10. Enter the desired information into the Bank Reference field. Enter "REF01".



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Step Action


Step Action


14. The service request is now saved and has a status of Input. The service request will remain in this

status until you submit it.

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Step Action

15. This concludes the Save a Service Request as a Draft topic.

End of Procedure.

Modify/Repair a Service Request

In CitiDirect BE® you can modify service requests with a status of Input, Invalid, or Repair Required. Modifying

a previously submitted service request forces it back to its original state and it will need to pass through the

approval process again.

Step Action


Step Action


3. The To Submit/Modify grid displays service requests with a status of Input, Invalid, or Repair

Required. The requests that are displayed are based on your entitlements.

4. Select the desired service request. In this example, click 1809SSSIT3.


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Step Action


6. When accessed from the To Submit/Modify grid, the Service Request Details page allows you to

make the necessary changes. In this example, you will modify the Test Amount.

7. Click in the Test Amount field.

8. Enter the desired information into the Test Amount field. Enter "500".

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Step Action



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Step Action


Step Action


12. This concludes the Modify/Repair a Service Request topic.

End of Procedure.

Authorize, Send to Repair, or Delete a Service Request

When service requests are ready for authorization, they are listed in the To Authorize grid, where they can be

selected and authorized by an entitled user. During the authorization process, service requests can be authorized,

sent to repair, or deleted.

CitiDirect BE® supports nine levels of authorization. If your organization requires multiple authorizations, service

requests remain accessible in the To Authorize grid until they pass all required authorizations.

Your access profile determines whether or not you are entitled to authorize a service request and which requests

you can authorize. If you submitted or previously authorized a service request, you cannot authorize it.

Step Action


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Step Action

2. Click the To Authorize menu option.


message will appear. You must accept the warning message in order to authorize a service request.

4. The To Authorize grid displays the service requests to which you are entitled.

5. Select the desired service request. In this example, click


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Step Action

6. You can authorize from the summary screen, but in this instance, you will do so from the detail

screen.


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Step Action

8. The Service Request Details screen displays the detailed information of the service request for you

to review.

9. Process the service request by using one of the following options:

Authorize – the service request is accurate and can be authorized.

Send to Repair – the service request contains an error and must be returned to the originator for

correction before it can be authorized.

Delete – the service request should be deleted.


Authorize

Send to Repair

Delete

Delete


Step Action



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Step Action


14. This concludes the Authorize, Send to Repair, or Delete a Service Request topic.



16. Enter the desired information into the Reason field. Enter "The test amount is incorrect.".

Step Action


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Step Action


19. The service request is sent to the repair queue for the originator to make corrections.




22. Enter the desired information into the Reason field. Enter "The service request is no longer

needed.

Step Action



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Step Action


25. The service request is deleted and is no longer processed.


End of Procedure.

Release, Send to Repair, or Delete a Service Request

CitiDirect BE® allows you to select service requests and release them for processing. Service requests that are

ready for release can be found in the To Release grid. During the release process, service requests can be released,

sent for repair, or deleted.

Your access profile determines if you are entitled to release payments.

Step Action


Step Action

2. Click the To Release menu option.

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Step Action


message will appear. You must accept the warning message in order to authorize a service request.

4. The To Release grid displays the service requests to which you are entitled to release.

Step Action

5. Select the desired service request. In this example, click

Step Action

6. You can release service requests from the summary screen, but in this instance you will do so from

the detail screen.

Click the View Details button.


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Step Action

7. The Service Request Details screen displays detailed information about the selected service

request.

8. Process the service request by using one of the following options:

Release – the service request is accurate and can be released.

Send to Repair – the service request contains an error and must be returned to the originator for

correction before it can be released.

Delete – the service request should be deleted.


Release

Send to Repair

Delete


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Step Action

11. The service request is released.

Click the OK button.

12. This concludes the Release, Send to Repair, or Delete a Service Request topic.



14. Enter the desired information into the Reason field. Enter "Incorrect test amount.".


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Step Action


Step Action

16. The service request is sent to the repair queue for the originator to make corrections.




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Step Action


19. Enter the desired information into the Reason field. Enter "Duplicate service request.".

Step Action



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Step Action

21. The service request is deleted and no longer processed.



End of Procedure.

Delete a Service Request

CitiDirect BE® allows you to delete service requests that have not yet reached the Released status.

Step Action


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Step Action


3. The To Submit/Modify grid displays service requests with a status of Input, Invalid, or Repair

Required. The requests that are displayed are based on your entitlements.

4. Select the desired service request. In this example, click 000.


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Step Action


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Step Action

6. Enter the desired information into the Reason field. Enter "This service request is no longer

needed.".


Step Action

8. If you selected more than one service request to delete, the reason entered applies to all service

requests selected. If the same reason shouldn’t apply to all selected service requests, you must

submit them separately.


10. The service request is deleted and is no longer processed.

11. This concludes the Delete a Service Request topic.

End of Procedure.

View the Details of a Service Request

CitiDirect BE® allows you to view the details of those service requests, to which you are entitled, regardless of its

status from the View All screen.

Step Action



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Step Action

2. Click the View All menu option.

3. The View All grid displays all service requests to which you are entitled.

4. The first column in the grid may contain an error or warning icon.

5. Point to the error icon.

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Step Action

6. When you point to the icon, the appropriate message displays in a tool tip.



9. The Enter/View Comments link allows you to view existing or enter new comments for the service

request. See the Enter or View Comments topic in the online help outline for more information.

10. The View Error Messages link allows you to view any error messages that may be associated with

the service request.

Note: The link is only enabled when there is at least one message for the service request.




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Step Action


14. The Service Request Details screen displays all details of the service request in a view-only

format.

15. Click the Return to View All link.

16. This concludes the View the Details of a Service Request topic.

End of Procedure.

Print the Details of a Service Request

CitiDirect BE® allows you to print the details of a service request from the View All page.

Step Action


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Step Action

2. Click the View All menu option.

3. The View All grid displays all service requests to which you are entitled.



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Step Action


6. The Service Request Details page displays all details of the service request in a view-only format.

7. Click the Print button.

8. The Service Request Details appear in a new window.

9. Click the Print button.

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Step Action

10. Select the desired printer settings. The settings that are available will vary depending on your

computer setup.


12. The document prints to your selected printer.

13. This concludes the Print the Details of a Service Request topic.

End of Procedure.

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