Citizen Based Monitoring Pilot

Presentation to the Portfolio Committee on Public Service and Administration

24 February 2015

The Presidency: Department of Planning, Monitoring and Evaluation

Overview

Overview of policy commitment to citizen-based monitoring

Thematic areas of DPME’s CBM programmeReview of piloting citizen-based monitoringEmerging findings from citizen-based monitoringExpanding pilot over next 12 months

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The Presidency: Department of Planning, Monitoring and Evaluation

August 2013, Cabinet approves:

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The framework for citizen-based monitoring entitled: Framework for Strengthening Citizen-Government Partnerships for Monitoring Frontline Service Delivery

That government departments involved in service delivery to the public adjust their m&e frameworks to include mechanisms for incorporating the views and experiences of citizens on service delivery

That an annual progress report is submitted to Cabinet on the piloting of citizen-based monitoring

The Presidency: Department of Planning, Monitoring and Evaluation

Framework Definition of CBM

Citizen-Based Monitoring (CBM) is defined in the approved Framework as “an approach to monitoring government performance that focuses on the experiences of ordinary citizens in order to strengthen public accountability and drive service delivery improvements. It requires citizens to be active participants in shaping what is monitored, how the monitoring is done and what interpretations and actions are derived from the data.”

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The Presidency: Department of Planning, Monitoring and Evaluation

Thematic areas for DPME capacity and knowledge support to government depts.

Citizen-based monitoring

approaches and tools

• Research and knowledge sharing on approaches, tools and lessons for citizen-based monitoring

• Identifying and creating opportunities for using technology for data collection, storage, analysis and reporting of citizen feedback

• Supporting the development of policy instruments for improved accountability

Turning data into change• Identifying/

developing approaches, tools and capacity to use data to drive positive change in the management and performance of government facilities

• Understanding how to support specific local accountability mechanisms for improved service delivery

Building the conversation

• Developing approaches, tools and capacity for using citizen-based monitoring to build positive dialogue between communities and government.

• Creating platforms for dialogue with organised civil society and the state

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The Presidency: Department of Planning, Monitoring and Evaluation

From October 2013

Phase 1 Piloting starts in facilities in two sites.

From August 2014

Phase 2 Initiate pilot in three new sites (NW, LP, GP)

From April 2015

Phase 3 Four more sites initiated (NC, WC, MP, EC).

From Sept 2015

Phase 4 Evaluate and scale up what works

Timeline for Pilot

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The Presidency: Department of Planning, Monitoring and Evaluation 7

CBM Model at Phase 2

The Presidency: Department of Planning, Monitoring and Evaluation 8

Types of data

12,000 citizen interviews conducted in first two phases (18 facilities in five communities)

Reports produced for each participating facilityData includes question: “What improvement would you

most like to see at X facility?” Indepth engagement (root cause analysis) with

management, staff and community reps – gives valuable insight and responses to service delivery blockages – both specific and systemic E.g EMS communication system not functioning in Dr Kenneth

Kaunda Maintenance of police vehicles

The Presidency: Department of Planning, Monitoring and Evaluation

Example of survey questions and reporting used in Phase 2

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The Presidency: Department of Planning, Monitoring and Evaluation 10

Comparing Official and Community ViewsCommunity:

SAPS:

The Presidency: Department of Planning, Monitoring and Evaluation 11

Analysis of open comments for Temba SAPS

The Presidency: Department of Planning, Monitoring and Evaluation 12

Slide show of Phase 2 activities

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The Presidency: Department of Planning, Monitoring and Evaluation 23

Planned activities to Sept 2015

Phase 3 in WC, EC, MP, NCAutomate report generationExploration with Cogta on CWP and CBMEvaluation of pilotFive year strategy.

The Presidency: Department of Planning, Monitoring and Evaluation 24

Thank you