Citizens Advice for all seafarers and their families

Free and confidential advice on benefits, debts, charity grants, pensions, immigration, housing and much more

free on 0800 160 1842

advice@sailine.org.uk

Who we areSAIL is the only UK-wide Citizens Advice servicefor seafarers and their dependants. We are experienced advisers who understand the issues you face.Our service is free and confidential.

What we doWe provide information, advice and support on a wide range of issues including:

• debt• welfare benefits and tax credits• employment• pensions• maritime charity grants• accommodation• family problems• immigration• consumer problems

Whether you’re a working seafarer or a formerseafarer, we’re here to help you.

Who we helpWe can help you if you’ve ever worked at sea:

• Fishing fleet• Cruise ships• Container ships• Ferries• Tankers and bulk carriers• Royal Navy• Royal Marines• Royal Fleet Auxiliary• Offshore support vessels• Volunteer RNLI lifeboat crew• Partners, widows and widowers of seafarers

Contact us

Freephone 0800 160 1842 Monday to Friday, 10am – 4pm Answerphone at all other times.

advice@sailine.org.uk

www.sailine.org.uk

freephone 0800 160 1842

advice@sailine.org.uk

@SeafarersAdvice

/SeafarersAdvice

More about us• We have been helping seafarers since 1996• We offer in-depth advice, casework, advocacy and

negotiation and a specialist debt service• All our advisers are fully trained and all our advice

is quality assured by Citizens Advice• SAIL is run by Greenwich Citizens Advice Bureaux

on behalf of the Seafarers Hospital Society and funded in partnership with Seafarers UK and Greenwich Hospital

• We campaign for change on issues that affect seafarers

• For debt advice we are authorised by the Financial Conduct Authority

• We pride ourselves on our independence and are not connected to any government department or employer

Other SAIL servicesWe also:• Provide specialist support and financial capability

training to other agencies working with seafarers• Run outreach services at residential homes, care

homes and at Veterans Outreach Support in Portsmouth

Greenwich Citizens Advice Bureaux Ltd. Company Limited by Guarantee. Registered number: 3346379 England. Registered Charity number: 1064404. ICO number: Z5134152 We are authorised and regulated by the Financial Conduct Authority: FRN 617616

Printed June 2018.

30 King William Walk, Greenwich SE10 9HU

When you contact us we’ll ask you some questions so we can understand your situation.

You’ll be given your own dedicated adviser to go through the problem with you, advising you on all your options.

We’ll work out a plan with you and what steps to take next. We’ll continue to help you as long as it takes.

If we can’t sort out your problem we’ll put you in touch with someone else who can help you.

Because we’re Citizens Advice, you know you can trust the advice we give. Our advice is always free and confidential.

free on 0800 160 1842

advice@sailine.org.uk

We’re having a baby. What

support is available?

Help! I’ve lost my job

I’ve got a problem

with HMRC

My credit card bills are out of control.

Can you help?

Can my wife come to live with

me in the UK?

I’ve got a problem with

my pension Can I claim any other benefits?

My neighbours

are very noisy

What are the rules on care home

fees?We’re splitting up and I need some advice

Can you help me complete

my Attendance Allowance

form?

I’ve had a bereavement.

What help can I get?

I have nowhere

to live

What is universal

credit?