The Effect of OrganizationalCitizenship Behavior (OCB),Total Quality Management
(TQM), Technology Leadershipand Service Quality on the
Performance of PrivateUniversities in Surabaya
by Ellitan Lena
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TIME SUBMITTED 10-APR-2018 03:29PM (UTC+0700)
SUBMISSION ID 944216057
WORD COUNT 4904
CHARACTER COUNT 31222
5-THE_EFFECT_OF_ORGANIZATIONAL_CITIZENSHIP...PDF (307.83K)
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The Effect of Organizational Citizenship Behavior (OCB),Total Quality Management (TQM), Technology Leadership andService Quality on the Performance of Private Universities inSurabayaORIGINALITY REPORT
PRIMARY SOURCES
Kijpokin Kasemsap. "chapter 46 The Role ofTotal Quality Management Practices on QualityPerformance", IGI Global, 2018Publicat ion
Kim, Hyelin Lina, Yinyoung Rhou, MuzafferUysal, and Nakyung Kwon. "An examination ofthe links between corporate socialresponsibility (CSR) and its internalconsequences", International Journal ofHospitality Management, 2017.Publicat ion
Submitted to UIN Syarif Hidayatullah JakartaStudent Paper