City and County of SwanseaSustainable Swansea – fit for the

future

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Content

1. What is Sustainable Swansea?2. What are we aiming to deliver?3. What has worked well so far?4. Challenges and Risks5. What we plan to do next

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What is Sustainable Swansea?

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Sustainable Swansea AimsSustainable Swansea – fit for the future, is our 3/5

year plan for changeSustainable Swansea focuses on:

Core future purpose of the CouncilTransformation of services and the model of deliveryGreater collaboration with others, including residentsAnd sustainable solutions, with prevention at its heart

It will deliver medium term savings (current target is £70m next 3 years)

AND longer term change… sustainable principlesBudget Principles sit alongside this

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Sustainable Swansea…fit for the future

Standing up for Swansea

Difficult decisions

Residents playing their

part

Supporting those at risk

A different Council

Major cuts in funding

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Narrative

Sustainable Swansea… three aims

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SustainableSwansea

Efficiency Engagement

Sustainable Swansea… Framework

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1 Strategic Framework

4 Workstreams

14 Delivery Strands

Many Change Projects

Sustainable Swansea: Strategic Framework

Four elements for the overall future model for the Council…

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Core PurposeThe Council’s priorities

What we won’t doRelationship with residents

Future CouncilLook and feel of the CouncilOur future operating model

Our work on innovation

Policy FrameworkPolicies that guide our work eg:

co-operative principles, commissioning, customer contact,

prevention

Medium Term Financial Plan3 year spending plans

How we manage pressuresHow we link funding to outcomes

Sustainable SwanseaStrategic Framework

Sustainable SwanseaBudget Principles

Everything is included Engagement

We will have less money Demonstrating efficiency

Cutting Red Tape Full cost recovery

Increased income Different models of delivery

Supporting those at risk Evidence base

Sustainable outcomes Personal Responsibility

What are we aiming to deliver?

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Delivery ProgrammePeriod of review:

Cross Council workshopsWhat are others doing?Ideas from across the Council

Delivery Programme agreed by Cabinet:4 workstreams14 delivery strands55+ projects for change and savings

Circa £50m opportunity over 3 yearsPlus cost avoidance to reduce demand for

services in the long term11

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Efficiency

•Continuous Improvement•Workforce•Support Services•Assets•Third Party spend•Income & Charging

New Delivery Models

• Customer contact

• Commission-ing services

• Collaboration• Community

action

Prevention

•Demand management•Early intervention

Stopping Services

•Council priorities•Future Council

Sustainable Swansea – fit for the future

Innovation

Day to dayefficiency

Everything that we do...

Committed savings

Sustainable Swansea

Sustainable Swansea covers all that we do

Service changeprojects

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Efficiency Workstream

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Aim: to be as efficient as we can be before services are cut

Delivery Strand Scope/ProjectsContinuous improvement

• Business as usual efficiencies• “Process busting”• Planned/targeted approach to LEAN

Workforce • Workforce Redesign• Reducing management layers• Reducing the Paybill: ER/VR, reduced

hours, changing terms and conditionsSupport Services • Centralise/consolidate business support

• Roll out self service

Efficiency Workstream

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Aim: to be as efficient as we can be before services are cut

Delivery Strand Scope/ProjectsAssets • Area Asset Reviews: disposals/shared space

• Fewer Offices/Agile Working• Community Asset Transfer

Third Party Spend • Control/compliance/better data• Pipeline of contract renewals• Contract management• Supplier relationship management

Income, Charging & Trading

• Charging Policy/Benchmarking• Increase in charges/full cost recovery• Trading surplus capacity• Sponsorship/Advertising

Aim: to use models of delivery which are cheaper or provide better outcomes

Delivery Strand Scope/Projects

Customer Services • Consolidate customer contact• New CRM/Telephony• Channel shift/digital by default

Commissioning • Reassess/evidence need for ALL services• Service redesign/innovation• Assessment of new models eg: trusts,

mutals, social enterprise, outsourcing, partnering, joint ventures

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New Models of Delivery Workstream

Aim: to use models of delivery which are cheaper or provide better outcomes

Delivery Strand Scope/Projects

Collaboration • Sharing back office services• Shared Transport Services• Pooled Budgets/Integration

Community Action • Build community capacity for self help• Increasing and targeting volunteers• Devolving services to community councils

or community groups

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New Models of Delivery Workstream

Aim: investment in early intervention and demand management to reduce costs/better outcomes

Delivery Strand Scope/ProjectsDemand Management

• Mapping current demand• “Changing the front door”: reducing

access to services, changing service levels• Social marketing campaign• Waste and recycling

Early Intervention • Prevention Fund• Child and Families Early help• Opportunities for Young People• Supporting Older People at home

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Prevention Workstream

Aim: stopping services that are not our core purpose or don't deliver worthwhile outcomes

Delivery Strand Scope/Projects

Council Priorities • Core Purpose of the Council• Review of priorities/new corporate plan• Budget Activity Reviews: stopping services

and/or spending lessFuture Council • Look and Feel of the Council

• New Operating Model/organisational changes

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Stopping Services Workstream

What has worked wellChallenges & Risks

What we plan to do next

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What has worked well

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• Positively received• More open than previously• Participation Cymru training

Engagement

• A platform for a much wider debate about the future

• Links to Future CouncilStrategic View

• We think it captures most things• Coherence and logic• Other big projects being aligned

Programme Shape

What has worked well

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• Around £16m in 2014/15• Efficiency savings easier to make – but

only gets us so farSavings

•Avoided compulsory redundancies in first round of cuts•But it hasn’t helped the message!

Redundancies

•Transformation Fund: backfill, training •Community Development Fund: pump priming community action•Prevention: innovative ideas

Funding for Change

Challenges and Risks

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• “It will go away”• “Someone else will fix it”• “Busy doing the day job”• Silo target culture

Ownership

• Everything remains a priority• Pace… we don't have time• Managing opposition… winning

hearts & minds• Impact assessment… striking a

balance

Decisions

Challenges and Risks

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• Resources… releasing people from the day job

• Skills/knowledge.. there are gaps – can we share?

• Analysis… modelling and data

Resources

• Managing inter-dependencies• Programming… we can’t do

everything at once• Balancing quicker efficiencies with

preparing the ground for prevention

Delivery

What we plan to do next

Maintain momentum and commitmentDeliver what we have said we will… credibilityTell more stories about what needs to change and

equip Members to do thisEstablish Sustainable Swansea as the day jobCore Purpose… establish a clear view about what is

not a priorityFuture Council:

Look and feel – what sort of Council do we want to be?Cultural change – innovation and personal responsibility

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What we need to do next

Be better at evidence based decision makingStart the re-commissioning process… a key areaCommunity action… create the appetite for

communities to do more themselvesUnderstanding demand… the long term solutionEngage partners… we face similar issuesMid year Budget Statement… in year decisionsEnsure we focus on what we will continue to do… we

will still be spending £1.5m per dayNot get distracted by reorganisation!

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