Yessie Klein

Agenda

1. Business Analysis 2. Data collection and analysis 3. Personas and User Journeys 4. Prototype demonstration 5. Information architecture and user flow 6. wireframes and iterations 7. Next steps.

Business AnalysisProblem statement:

The City of Sydney council do not have a means of engaging the residents and users of the City of Sydney LGA on mobile devices.

Solution statement:A mobile app solution that incorporates all the sport, health and

rehabilitation facilities that provides easy access of information and booking capabilities to the user.

Competitor Analysis:

City Of Sydney Council Waverley Council Randwick City Council

Supports Multiple Language Y Y YFacilities and RecreationParks Y Y YPlaygrounds Y Y YSkates Parks Y Y YBikes Tracks Y Y YOutdoor Exercise areas Y Y YSports fieldsSports Fields Overview Y Y YSports Fields List Y Y YField Status Y Y YField Bookings Y Y YCommunity Centre Y Y YCustomer Service Y Y YMobile AppApple Y N YAndroid Y N YSocial Media PresenceFacebook Y Y YTweeter Y Y YInstagram Y N YYoutube Y N YPinterest Y N YSMS alert service Y N YFamilies, Children & YouthOverview Y Y YActivities for kids Y Y YChild Car seats Y Y YFamily and children programs Y Y YChildren's Centre Y Y YFamily & Children's Programs Y Y YSchool Drop Off Safety Y Y YYouth Programs & Projects Y Y YYouth Advisory Committee Y Y YSeniors, access & disabilitySeniors & disability Overview Y Y YSeniors Programs & Projects Y Y YOlder Persons' Advisory Y Y YAccess Advisory Committee Y Y YDisability Programs Y Y YHome Modification & Maintenance Y Y YMobility Parking Spots Y Y YAccessible Facilities Y Y YMulticultural Y Y YHealth, Environment & regulationFood Safety Y Y YWalking Y Y YSwimming Pool Y Y YCycling Y Y YRehab Facilities N N N

Comparative Analysis

Survey

User Interviews

23%

77%0 7.5 15 22.5 30

Active Not Active

0

7.5

15

22.5

30

Commutor Resident Other

Apps vs WebsitesActive vs Not Active

Users

Empathy Maps

Personas

Personas

Personas

Demonstration

Information Architecture

Browse App

Start

Select Tennis

Browse Facilities

Do I know the

facilityView Facility

Details

Select Facility

View availability

Select booking time

Is Court

Available

Booking Confirmed

Enter Pay Details

Pay details valid? End

No

Yes

No

YesNo

Yes

User Flow

v.1

v.2

v.3

Wireframes

Simple design

Less steps/ pain points

Material design

Consistent Look & Feel

Gamefication

User Testing

CLUTTER

NO BACK BUTTON

BOOKING PROCESS WAS DAUNTING

APP NEED REDESIGN

FONT HARD TO READ

INADEQUATE CONTRAST

NO CONSISTENCY

INFO REPEATED