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STRATEGIC PLAN CITY OF VAUGHAN
Strategic PlanCITY OF VAUGHAN
VAUGHAN VIS ION 20 | 202
Mayor’s MessageThe City of Vaughan is in the midst of a transformation from a suburban municipality into
a world-class city and there are many reasons to feel inspired about the changes taking
place in our community.
The hospital, the subway and our Vaughan Metropolitan Centre are taking shape and
bringing the future to the present. We are expanding our horizons and reaching out on
an international level to elevate this City to the next level and compete on a global scale.
“... a transformation from a suburban municipality
into a world-class city”We are building a great city that is renowned for its first-class administration, its
transparency, its accountability and its respect for the taxpayers’ dollars.
The vision for the future of Vaughan is clear – a vibrant, multicultural community that is
inclusive and progressive; a city that is environmentally responsible and sustainable; a
strong, healthy and prosperous community where diversity, innovation and opportunity
are encouraged for all citizens.
Hon. Maurizio Bevilacqua, P.C.
MAYOR
Gino RosatiRegiOnAl COunCillOR
& DeputY MAYOR
Michael Di BiaseRegiOnAl COunCillOR
Deb SchulteRegiOnAl COunCillOR
Marilyn IafrateCOunCillOR WARD 1
Tony CarellaCOunCillOR WARD 2
Rosanna DeFrancescaCOunCillOR WARD 3
Sandra Yeung RaccoCOunCillOR WARD 4
Alan ShefmanCOunCillOR WARD 5
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City Manager’s MessageThe City of Vaughan strives to be a high performing organization, with a strong
focus on its vision, mission and corporate values. These are the foundations of our
Strategic Plan that define the City’s goals and objectives, as well as the initiatives
and actions Vaughan is taking as a progressive and sustainable community.
“The City of Vaughan strives to be a
high performing organization”
The City is committed to fully integrating the concept of sustainability into all
aspects of municipal operations in order to maintain a healthy environment,
economic vitality and vibrant communities. With this inclusive approach we
can respond to the growing needs of our community and ensure the efficient
delivery of City services.
Above all, the Strategic Plan represents a vision of the future that is shared by
Vaughan Council, the City administration and the residents of Vaughan.
Barbara Cribbett
inteRiM CitY MAnAgeR
October 2013
RESPECT | ACCOUNTABILITY | DEDICATION
VAUGHAN VIS ION 20 | 204
VISIONSets the direction for Vaughan’s future
MISSIONThe City’s commitment to achieving the vision
VALUESPrinciples which the organization upholds in serving the public
STRATEGIC GOALSResults the City wants to achieve in each of its areas of activity
STRATEGIC THEMESDefine the goals in specific and measureable ways
STRATEGIC INITIATIVESActions the City will take to achieve its goals
VISION
VALUES
MISSION
STRATEGIC GOALS
STRATEGIC THEMES
STRATEGIC INITIATIVES
City’s Vision A city of choice that promotes diversity, innovation and opportunity for all citizens, fostering a vibrant community life that is inclusive, progressive, environmentally responsible and sustainable.
City’s Mission Citizens first through service excellence.
City’s Values Respect, Accountability, Dedication.
City of Vaughan Strategic Plan
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Priority Strategic Initiatives
the city of Vaughan has many
strategic initiatives. Below are four
key priorities representing the focus
for the organization:
Develop the plan required to build a dynamic
Vaughan Metropolitan centre
Manage Growth and Economic Well-being.
Further evolve performance indicators
Ensure a High Performing Organization.
Develop and implement a corporate-wide
asset Management System
Manage Corporate Assets.
additional Operational/Business reviews
Ensure a High Performing Organization.
Our Focus
Artist rendering of the Vaughan Metropolitan Centre YRRTC © 2012 (top); Youth Arts Week at City Hall (bottom)
. . . fully committed to becoming a City of choice.
VAUGHAN VIS ION 20 | 206
SeRViCe eXCellenCe
• Provide continued support for a hospital in Vaughan.
StAFF eXCellenCe
• Revise the corporate performance management process as part of a quality work environment.
• Identify and develop a leadership development program (internal succession planning).
ORgAniZAtiOnAl eXCellenCe
• Conduct a five-year comprehensive review of the Official Plan as part of the Growth Management Strategy 2031 including:
support and coordinate land use planning for high capacity transit at strategic locations in the City, and prepare a land use
plan for the Vaughan Enterprise Zone and employment lands.
• Work toward the implementation of key links of the Transportation Master Plan such as the GTA West Corridor, Highway 427
extension, and the Langstaff, Teston and Kirby Road plan.
• Develop a Corporate Information Technology Strategy.
• Work with other levels of government to continue to support the expansion of the GO System and public/rapid transit.
• Develop an integrated Risk Management Strategy.
• Review and redesign, as appropriate, a Communications Strategy to ensure its effectiveness throughout the organization.
• Ensure citizen-focused communication initiatives that will establish a more effective model for community engagement
and enhance our Public Consultation Strategy.
Strategic Initiatives
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VAUGHAN VIS ION 20 | 208
Strategic Plan
The Vaughan Vision 2020 is the strategic plan for the
City to the year 2020. It encompasses three strategic goals:
Service Excellence, Staff Excellence and Organizational
Excellence. Aligned with each of these goals are a
number of strategic themes which further define the key
priority areas. In the centre of the diagram (on opposite page)
is the City’s vision to be “A City of Choice” in fulfillment of the
City’s mission, “Citizens First Through Service Excellence”
and by adhering to the corporate values of Respect,
Accountability and Dedication. The following pages are
definitions of the strategic goals and themes which the
City is focused on to serve citizens and build the City.
A City of Choice
Maple Nature Reserve Trails Network (top left);Artist rendering of the subway station entrance at the Vaughan Metropolitan Centre
TTC © 2011 (top right); North Thornhill Community Centre splash pad (centre); Starbucks Kleinburg (bottom left); North Thornhill Community
Centre (bottom right)
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VAUGHAN VIS ION 20 | 2010
. . . delivering a high quality of services.
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Strategic gOal:
Service levels consistent with
citizen needs
Strategic tHeMeS:Demonstrate excellence in Service DeliveryConsistently achieving service levels based on Council
established standards and practices, and by promoting a
service culture.
Promote community Safety, Health and WellnessActively promoting healthy lifestyles to encourage a high
quality of life and the well-being and safety of residents.
lead and Promote environmental SustainabilityCommitted to protecting and enhancing the natural and built
environments through the efficient use of resources.
Preserve Our Heritage and Support Diversity, arts and cultureA welcoming city that supports a vibrant arts community,
with diverse heritage and cultural initiatives.
Service Excellence
Vaughan Vision 2020 Definitions
Greening Vaughan Customer Service counter (top); Public Works staff (centre); Bathurst Clark Resource Library (bottom left);
Aquatic instructors and lifeguards (bottom right)
VAUGHAN VIS ION 20 | 2012
. . . dedicated to staff excellence in serving our citizens.
Employee Recognition Awards (top, centre and bottom right);Access Vaughan staff (bottom left); Public Works 2012 Miller Cup Award (opposite page)
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Strategic gOal:
People supporting each other
Strategic tHeMeS:Demonstrate effective leadershipEngage staff by encouraging collaboration for
positive results.
Value and encourage a Highly Motivated and engaged WorkforceRecognize and promote the corporate values of Respect,
Accountability and Dedication.
attract, retain and Promote Skilled StaffMake Vaughan an employer of choice.
Support the Professional Development of StaffInvest in staff development to create a culture of
continuous learning.
Staff Excellence
Vaughan Vision 2020 Definitions
Employee Recognition Awards (top, centre and bottom right);Access Vaughan staff (bottom left); Public Works 2012 Miller Cup Award (opposite page)
VAUGHAN VIS ION 20 | 2014
. . . enabling the conditions for economic success, growth and innovation.
The official ribbon-cutting at LEGOLAND® Discovery Centre with Mayor Maurizio Bevilacqua, Vaughan MPP Steven Del Duca and representatives (top); Rendering of the KPMG Tower to be located
within the Vaughan Metropolitan Centre (centre); Subway station models on display at City Hall (bottom);Artist rendering of the Expo City development in the Vaughan Metropolitan Centre (opposite page)
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Strategic gOal:
High performance through continuous
improvement
Strategic tHeMeS:ensure a High Performing OrganizationBe responsive and innovative at what we do by integrating
strategy, people and processes.
Manage corporate assetsContinuous assessment of infrastructure requirements to
ensure a sustainable future.
ensure Financial SustainabilityUsing financial resources wisely by making informed
decisions that take into consideration the effect on the
current and future operations of the City.
Manage growth and economic Well-BeingCreating a positive environment that encourages innovation
and prosperity.
Organizational Excellence
Vaughan Vision 2020 Definitions
The official ribbon-cutting at LEGOLAND® Discovery Centre with Mayor Maurizio Bevilacqua, Vaughan MPP Steven Del Duca and representatives (top); Rendering of the KPMG Tower to be located
within the Vaughan Metropolitan Centre (centre); Subway station models on display at City Hall (bottom);Artist rendering of the Expo City development in the Vaughan Metropolitan Centre (opposite page)
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Artist rendering of the vision of downtown Jane Street and Highway 7; Jane St. and Major Mackenzie Dr. floral bed; Vaughan City Hall; Biking trails;Vaughan City Hall atrium (front cover)
