CleaninNOS123FinalFullSuiteNov09

7/26/2019 CleaninNOS123FinalFullSuiteNov09

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Final version approved November 2009

Cleaning and Support Services/ CleaningServices Supervision

National Occupational Standards



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Contents

C1 02 Maintain Personal Hygiene Standards when Cleaning

................................ 3

C1 03 Do your job in a customer friendly way................................ ....................... 4

C1 04 Provide customer service within the rules................................ ................... 5

C1 05 Work with others and follow reporting procedures ................................ .......

6

C1 06 Work individually and follow reporting procedures................................ ......8C1 07 Work in an environmentally friendly way................................ ...................

10

C1 08 Use and store equipment and cleaning agents in line with organisationalprocedures................................ ................................ ................................ 11

C1 09 Deal with waste, recyclables, lost property and suspicious packages whencleaning................................ ................................ ................................ ....13

C1 10 Use electrical or battery powered cleaning equipment effectively and safely

................................ ................................ ................................ ................. 14

C1 11 Clean a variety of surfaces using correct methods................................ ....

16

C2 01 Ensure your own actions reduce risks to health and safety

....................... 17

C2 02 Communicate effectively with customers and others ................................ .

19C2 03 Work as a team and develop yourself................................ ....................... 21

C2 04 Work individually and develop yourself

................................ ..................... 23

C2 05 Clean and maintain internal surfaces and areas................................ .......26

C2 06 Clean and maintain external surfaces and areas................................ ......29

C2 07 Deal with routine waste................................ ................................ .............31

C2 08 Clean washrooms and replenish supplies

................................ ................. 33

C2 09 Clean high risk areas................................ ................................ ................ 35

C2 10 Clean confined spaces................................ ................................ .............. 39

C2 11 Clean food areas................................ ................................ ...................... 42C2 12 Deep clean equipment and surfaces ................................ ......................... 45

C2 13 Clean, maintain and protect hard floors................................ .................... 49

C2 14 Clean and Maintain soft floors and furnishings ................................ ..........

52C2 15 Clean glazed surfaces and faades................................ .......................... 55

C2 16 Deal with non-routine waste

................................ ................................ ......57

C2 17 Carry out maintenance and minor repairs ................................ ................. 59

C2 18 Perform street cleansing manually

................................ ............................ 61

C2 19 Perform street cleansing by machine ................................ ........................ 63

C2 20 Work safely at heights (PSSL)

................................ ................................ ..65

C2 21 Use a water-fed pole system to clean windows and facades.................... 67

C3 01 Supervise the work of cleaning staff................................ .......................... 70

C3 02 Contribute to the implementation of systems and best practice in cleaning

73

C3 03

Support equality diversity and individual rights in the workplace

............... 74

C3 04 Ensure Health and Safety requirements are Met in Your Area of

Responsibility (MSC)

................................ ................................ ................

76

C3 05 Monitor and Solve Customer Service problems (ICS)............................... 79

C3 06 Give customers a positive image of yourself and your organisation (ICS).81

C3 07 Recruit select and keep colleagues................................ ........................... 83

C3 08 Contribute to the control of resources................................ ....................... 86

C3 09 Supervise the cleaning of food areas................................ ........................ 88

IPC 13 Provide guidance, resources and support to enable staff to minimise therisks of spreading infection................................ ................................ .......90

C3 11 Maintain a sustainable environment in cleaning

................................ ........92

C3 12 Provide Leadership for your Team ................................ ............................ 94C3 13 Train cleaning staff................................ ................................ ................... 96


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C1 02 Maintain Personal Hygiene Standards whenCleaning

Unit Summary

This unit is about the standards of personal hygiene which are required whencleaning. As a cleaning operativeyou should always keep yourself and the areawhereyou are working clean and tidy. This unit is also about personal protectiveequipment(PPE). It is about how to select and use PPE according to the taskyouare carrying out.

Performance Criteria

1. keep your hair skin and nails clean and hygienic2. wear clean clothes3. follow your organisations procedures on what jewellery and accessories may be

worn

4. select appropriate PPE in line with manufacturers instructions and organisationalprocedures

5. ensure the PPE you are using is clean and fit for useand changed whennecessary in line with organisational procedures

6. use PPE in line with the health and safety requirements of the task andorganisational procedures

7. deal with used PPE appropriately8. follow your organisations recommended procedures for washing your hands at all

appropriate times9. report cuts, grazes, skin conditions or illnesses to the appropriate person10.

ensure that cuts,grazes or skin conditions are covered with an appropriatedressing

Knowledge and understandinga. why it is important to have clean hair, skin and nailsb. why jewellery and otheraccessories may cause a riskc. the types of PPE which are available to you and how to access themd. the types of PPE which are appropriate to the taskyou are carryingoute. how PPE should be used and why it should be wornf. the health and safety risks associated with the taskyou are carrying outg. where and how to dispose of used PPEh. why it is important to follow your organisations recommended procedures for

washing your hands at all appropriate times

i. why it is important to reportcuts, grazes and skin conditions to the appropriateperson

j. why it is important to report illnesses and infections, particularly stomachillnesses, to the appropriate person

k. whom to report cuts, grazes,skin conditions or illnesses to, and the procedure fordoing this


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C1 03 Do your job in a customer friendly way

This unit has been imported from ICS (unit 4)

The customer service your organisation gives is affected by the way you do your job.Whatever job you are doing, customers expect you to do it properly. They alsoexpect you to consider their wishes and feelings while you are doing it.This Unit has been designed to cover how you do your job with the customer in mind.It is designed to help people understand the parts of their jobs that are mostimportant to Customer Service.


1. make a good first impression2. follow the dress code of the organisation and present the right personal image

to your customers

3. do the tasks that make up your job correctly and ina way that shows you knowwhatyour customers expect

4. show consideration to customers when carrying out the tasks required in yourjob5. respond willingly to routine requests and questions from customers6. share information with customers about how delivery of the product or service is

going7. work flexibly to help individual customers without reducing the level of service you

give to others8. share information with colleagues when they need it to provide good customer

service

Knowledge and understanding

You need to show that you know and understand:

a. your organisations dress codeb. how to do the tasks that you need to do as part of your jobc. how long parts of the job take to do and how this may affect your customersd. how to organise your own work in a sensible waye. what your customers expect of you and your workf. what you are allowed to do and not allowed to do for customers


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C1 04 Provide customer service within the rules

Unit summary

This unit has been imported from ICS (unit 5)

There are rules in organisations which limit what you can and cannot do forcustomers. Some rules are set by your organisation and some are defined by lawand apply to everybodys jobs. Other rules are set by regulations which apply toparticular industries. You need to know your organisations rules and procedures andhow these limit what you can do for customers. You also need to be aware of thewider laws and regulations which are set outside of your organisation and how theyapply to your job.

Performance criteria

Follow organisationalprocedures

1. follow organisational procedures and instructions in a willing and helpful way2. recognise the limits of what you are allowed to do3. refer to somebody in authority when you need to4. work in a way that protects the security of customers and their property

Follow external regulation and legislation5. work in a way that is safe for your customers and your colleagues6. respect confidentiality relating to customers and the organisation7. work in a way that shows you are aware of the areas of your job that are covered

by the law and things you must not do8. work in a way that shows you are aware of the main regulations that apply to your

job and the things you must not do

Knowledge and understandinga. organisational procedures that apply to your jobb. the limits of what you are allowed to doc. what might endanger customers or their propertyd. what health and safety risks and hazards might be faced by your customerse. why it is important to respect customer and organisation confidentialityf. the main regulations that apply to your jobg. the main things you must do and not do in your job under laws covering

equal opportunities

disability discrimination

data protection health and safety

employment responsibilities and rights

consumer protectionh. the security arrangements of your organisation and how they apply to your job role


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C1 05 Work with othersand follow reportingprocedures

Unit summary

This unit is about working with others with the same occupation as yourself in yourorganisation.It is about giving help to others when they need it and respondingappropriately when disagreements arise.


1. Follow any procedures for entering and leaving the workplace and remain alert tosafety risks when doing so

2. Make sure your behaviour and personal presentation convey to others a positiveimage of your organisation and/or workplace

3. make sure you understand the requirements of the work schedule and what the

team needs to do to complete the work

4. Agree how to share work with othersin a way that helps the team to workeffectively

5. Within the limits of your responsibility,welcome others tothe workplace andmake them aware of all the things they need to know, such as workplaceprocedures and basic work routines

6. Within the limits of your expertise and responsibility, show others how to do anytasks they may not have done before

7. Answer any questions and provide help to other members of staff within the limitsof your roleand their needs

8. Handle disagreements with other people in a way that does not harm the work ofthe team or the reputation of the organisation

9. Report to the relevant person disagreements that you are not in a position tohandle

10.Report to the appropriate person any problems that you are not able to deal withalone or which may affect the health and safety of yourself and others and/or theintegrity of the workplace

11.

Record anybreakages, damage or disruption to the workplace and report theseto the appropriate person

12.

Report to the appropriate person any work you have been unable to completeand agree arrangements for completing the work

13.Ask for help from other people when you need it

14.Respond to customers and others positively and provide any information in astyle that is suited to their needs and helps them


a. Procedures for entering and leaving the workplace and why these should befollowed


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b. The levels of presentation and behaviour expected by your workplace / employerand why it is important to make a positive impression on others

c. How to assess the most appropriate way of communicating with others and why itis important to help them understand

d. Whereto obtain your work schedule and instructions

e. tasks that may be shared amongst the team

f. the limits of your responsibility in demonstrating tasks to others

g. areas of your work in which you are able to assist your colleagues

h. how to handle disagreements in a way that does not harm the work of the teamand why it is important to resolve them as soon as possible

i. the types of problems and risks that you are able to deal with yourself and how todo this

j. procedures for recording damage, breakages and/or disruption and why it isimportant to be honest about causing any of these

k. when you should report disagreements and to whom they should be reported

l. how to ask for help in carrying out your work


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C1 06 Work individuallyand follow reporting procedures

Unit summary

This unit is about working individually, without the presence of your supervisor orother team members in the same occupational area. This unit is also suitable for loneworkers.

When working individuallyyou might have to deal withteam members from otheroccupational areas orthe general public by providing them with information, orinteracting with them in another way. In these situations it is important that you actappropriately to create a positive impression of your employer and/or workplace.

Thisunit covers the following:

Ensure your own safety when working individually

Carry out work individually



1. Confirm contact arrangements with your organisation or an appropriate personand maintain agreed levels of contact when conducting your work

2. Follow any procedures for entering and leaving the workplace and remain alert tosafety risks when doing so

3. Assess the risks present in the workplace and take appropriate action to reducethose that you can

4. Within the limits of your responsibility control access to the workplace

5. Make sure your behaviour and personal presentation convey to others a positiveimage of your organisation and/or workplace

6. Respond to customers and others positively and provide any information in astyle that is suited to their needs and helps them


7. Make sure that you have the work schedule and you understand the work thathas to be done and the time in which you have to do it

8. Enter and carry out your work only in areas that you are authorised to

9. Identify and report to the appropriate person any tasks that you will not be able tocomplete individually

10. Remain aware of potential problems and deal with them appropriately as theyarise, within the limits of your knowledge and expertise

11. Report to the appropriate person any problems that you are not able to deal withalone or which may affect the health and safety of yourself and others and/or theintegrity of the workplace

12. Record any breakages, damage or disruption to the workplace and report these

to the appropriate person


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13. Report to the appropriate person any work you have been unable to completeand agree arrangements for completing the work

14. Follow any workplace procedures for leaving the workplace



a) arrangements for contact with your organisation or appropriate person and howoften you should do this when conducting your work

b) any procedures for entering the workplace and why these should be followed

c) the types of risks present in your workplace, how to accurately assess these andactions you can take to reduce them

d) the level of responsibility you have in controlling access to the workplace, theprocedures for this and why it is important to follow them

e) otherpersons that are authorised to enter the workplace

f) the levels of presentation and behaviour expected by your workplace/employerand why it is important to make a positive impression on others

g) how to assess the most appropriate way of communicating with others and why itis important to help them understand


h) from where to obtain your work schedule and instructions and the time that youhave to carry out your work

i) why it is important to assess how your work is progressing and any tasks thatyou will be unable to complete individually

j) procedures for reporting to your employer or customer

k) employer procedures and protocols that apply to your work area, includingemergency procedures and contacts

l) the potential problems and risks that your workplace presents

m) the types of problems and risks that you are able to deal with yourself and how todo this

n) procedures for recording damage, breakages and/or disruption and why it isimportant to be honest with your employer or customer about causing any ofthese

o) any procedures for leaving the workplace and why it is important to leave itsecure


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C1 07 Work in an environmentally friendly way

Unit Summary

This unit is designed aboutcontributing to the protection of the environment. The

candidate must take steps to minimise harm to the environment and comp lete tasksand activities on a way which causes as little damage or disturbance as possiblewhilst following organisational procedures.


1. operate and look after equipment and materials so as to reduce environmentaldamage

2. carry out work in a manner which minimises environmental damage3. make sure work is carried out in accordance with approved practices and

procedures4. recognise any likely or actual environmental damage and take the appropriate

action5. identify improvements to organisational procedures for environmental good

practice and take the appropriate action6. dispose of waste in a way which minimises the risk tothe environment


a. ways in which tools and materials should be used in order to minimiseenvironmental damage

b. the consequences of pollutionc. how to recognise wastage of energy, water, equipment and materials

d. working methods that will minimise pollution and waste of resourcese. types of damage which may occur, the impact these can have on theenvironment and corrective actions to be taken

f. methods of waste disposal which will minimise the risk to the environment


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C1 08 Useand store equipment and cleaning agents in line with organisationalprocedures

Unit summary

This unit is about following manufacturers instructions and organisational proceduresfor the safe use and storage of equipment and cleaning agents. It is also aboutensuring that equipment is left in a conditionwhere it is ready to be used, makingappropriate selections of cleaning agents,using them correctly and disposing ofthemsafely.


1. select and wear the appropriate personal protective equipment (PPE)2. display any appropriate warning signs3. ensure the area is adequately ventilated for the equipment you are about to use

4. check equipment is safe and free from faults when removing from storage5. report any faults with equipment to the appropriate person in line with your

organisations procedures6. use equipment in line with manufacturers instructions and organisational

procedure7. select appropriate cleaning agents for the area you are going to clean8. prepare and use cleaning agents in line with manufacturers instructions and

organisational procedures9. store cleaning agents securely and safely10.check stock levels and follow organisational procedures for reporting any

shortages11.clean equipment and check for safety before returning it to the storage area

12.

ensure the storage area is clean before returning equipment to the store13.ensure that equipment and cleaning agents are stored appropriately and in line

with health and safety rules and organisational procedures


a. why it is important to wear protective clothing when using equipment andcleaning agents

b. the warning signs which are appropriate for the use of different types ofequipment

c. why it is important to ventilate the aread. the location of the storage area and how to gain access

e. the location of the nearest water and electricity supplies to the storage area whichcan be used for cleaning and testing equipment

f. how to check equipment for faultsg. who to report faults with equipment to and the organisations procedures for this h. aspects of health and safety legislation which are relevant to the use of

equipment and cleaning agentsi. how to clean equipment in line with manufacturers instructions and your

organisations proceduresj. how to store equipment in line with health and safety requirements and your

organisations proceduresk. basic legal requirements relating to safe practices when using cleaning agents

l. the warning signs used on cleaning agent containers and what they mean


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m. how to select appropriate cleaning agents for the full range of cleaning tasks youundertake in your area of responsibility

n. why it is dangerous to mix certain types of cleaning agents togethero. why it is important to follow manufacturersinstructions on cleaning agentsp. what might happen if you do not follow the relevant legal requirements for this

sort of workq. why work routines and sequences need to be followedr. what preparations should be made to the work area before using cleaning agents s. how cleaning agents should be stored and the reasons for thist. your organisations procedures for reporting shortages of cleaning agentsu. the types of problems that could occur when preparing and using cleaning agents

and how to deal with these


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C1 09 Deal with waste, recyclables, lost property and suspicious packageswhen cleaning

Unit overview

This unit is about ensuring that waste, recyclables and lost property are dealt with inan appropriate manner and in line with organisational procedures. It is also aboutdealing with packages that may be considered suspicious.


1. Prepare yourself and your working area so that you can do the taskefficientlyand safely

2. Make sure you wear the necessary personal protective equipment required byyour work instructions

3. Identify different categories of waste and deal with them appropriately

4. Check first with your supervisor, or follow standard instructions or procedures,before removing waste that you are unable to identify or that is hazardous

5. Treat anything which may be of value to someone as lost property and take it tothe collection point

6. leave suspicious packages where they are and report them immediately to theappropriate person in line with organisational procedures

7. report /record items which have been found in line with organisationalprocedures

8. Check that waste bags or receptacles are secure whenhandling

9. Where waste is collected for transfer to a collection point, identify the waste thatneeds to be transferred

10. ensure that the waste receptacle is cleaned and relined as necessary

11. Handle waste bags or receptacles as instructed

12. Maintain personal hygiene when carrying out your work

Knowledge criteria

a. the procedures for preparing yourself and the work area and the methods fordoing this

b. the required personal protective equipment and why it is important to wear it

c. the procedures and required equipment for handling and disposing of the type ofwaste you are dealing with

d. arrangements for recycling in the workplace

e. approved methods for transferring waste

f. the procedures for dealing with lost property

g. the procedures for dealing with suspicious items

h. the procedure for cleaning and relining waste receptacles

i. why it is important to maintain personal hygiene when handling waste


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C1 10 Use electrical or battery powered cleaning equipment effectively andsafely

Unit Summary

This unit is about the safe and effective use of electrical or battery poweredequipment. This could be any type of electrical or battery powered equipmentincluding, suction cleaners, spray cleaners and rotary floor buffers,although this isnot an exhaustive list.

In this context electrical equipment is defined as any equipment which plugs into themains and has a cord. Battery powered equipment does not have a cord.


1. select and wear the appropriate PPE

2. check that you have access to the equipment you require and perform a safetycheck

3. ensure any appropriate safety/warning signs are displayed clearly4. ventilate the area if necessary5. adjust equipment appropriately for the requirements of the taskand in line with

organisational and health and safety procedures6. check and prepare the surface for cleaning appropriately7. where appropriate ensure that the battery pack is charged in line with

manufacturers instructions and organisational procedures8. where appropriate ensure that the cable of the electrical appliance is correctly

positioned9. use the correct technique for the equipment concerned

10.

ensure that the surface to be cleaned is covered systematically so that the wholearea is cleaned properly

11.check the condition of the surface after cleaning12.where appropriate emptyany left over cleaning agentsfrom the equipment and

dispose of these safely13.clean and test the equipment in line with organisational procedures and return to

the storage area14.reinstate the work area

Knowledge and Understanding

a. what PPE is required for the equipment you are using

b. what equipment is appropriate for the taskyou are undertakingc. how to check that the equipment is safe for used. the location of the charging or electrical power pointe. what safety / warning signs are appropriatef. how to identify whether the area requires ventilationg. how to adjust equipment safelyh. how to prepare the surface for cleaningi. your organisations procedures for charging of battery packsj. the correct technique for the use of the equipment concernedk. how to ensure full coverage of the surface to be cleanedl. what you might look for when inspecting the surface post-cleaning

m. how to dispose of cleaning agents safelyand in line with organisationalprocedures


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n. why it is important to clean and test equipment before returning it to the storagearea

o. how to reinstate the work area


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C1 11 Clean a variety of surfaces using correct methods

Unit Summary

This unit is about applying various cleaning methods to surfaces. It is designed forcleaning operatives undertaking basic cleaning tasks. It is suitable for cleaningfurniture, floors fixtures and fittings.

NB: This unit is not suitable for cleaning washrooms


1. select and wear the appropriate PPE for the task2. check that you have access to the equipment you require and that it is in safe

working order3. ventilate the area as necessary

4. select the appropriate colour-coded equipment5. ensure any appropriate safety/warning signs are displayed clearly6. check and prepare appropriately the surface for cleaning7. select an appropriate cleaning agents for the surface to be cleaned8. prepare any cleaning agents in line with manufacturers instructions and

organisational procedures9. use the correct technique to clean the surface10.ensure that the surface to be cleaned is covered systematically so that the whole

area is cleaned correctly11.check the condition of the surface after cleaning12.dispose ofany left over cleaning agentsin line with organisational procedures13.reinstate the work area

14.

clean the equipment and return it to the storage area

Knowledge and Understanding

a. what PPE is appropriate for the taskb. what equipment is appropriate for the taskyou are undertakingc. why it is important to ventilate the area correctlyd. why it is important to choose the correct colour coded equipmente. how to check that the equipment is safe for usef. what safety / warning signs are appropriateg. the cleaning agents which are appropriate for different types of surfaceh. the correct method for the preparation of the solution

i. the correct technique for the use of the equipment concernedj. how to ensure full coverage of the surface to be cleanedk. what you might look for when inspecting the surface post-cleaningl. how to reinstate the work aream. how to clean the equipment and where it should be stored


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Unit C2 01Ensure your own actions reduce risks to health and safety (ENTO)

This unit is imported from the suite of Health and Safety stand alone units produced by ENTOand is equivalent to Unit HSS1

This unit is for everyone at work (whether paid, unpaid, full or part -time). It is about having anappreciation of significant risks in your workplace, knowinghowto identify and deal with them.

This unit is about the health and safety responsibilities for everyone in your workplace. Itdescribes the competences required to make sure that:

your own actions do not create any health and safety hazards

you do not ignore significantrisks in your workplace, and

you take sensible action to put things right, including: reporting situations which pose adanger to people in the workplace and seeking advice

Fundamental to this unit is an understanding of the terms hazard, riskand control.

Performance Criteria:You must:

Identify the hazards and evaluate the risks in your workplace:

a. identify which workplace instructions are relevant to your job

b. identify those working practices in your job which could harm you or others

c. identify those aspects of your workplace which could harm you or others

d. check which of the potentially harmful working practicesand aspects of your workplacepresent the highest risks to you or to others

e. deal with hazards in accordance with workplace instructions and legal requirements

f. correctly name and locate the people responsible for health and safety in your workplace

g. report to the people responsible for health and safety in your workplace those hazardswhich present the highest risk

Reduce the risks to health and safety in your workplace:

h. carry out your work in accordance with your level of competence, workplace instructions,suppliers or manufacturers instructions and legal requirements

i. control those health and safety risks within your capability and job responsibilities

j. pass on suggestions for reducing risks to health and safety to the responsible people

k. make sure your behaviour does not endanger the health and safety of you or others inyour workplace

l. follow the workplace instructions and suppliersor manufacturersinstructions for the safeuse of equipment, materials and products

m. report the differences between workplace instructions and suppliersor manufacturersinstructions

n. make sure that your personal presentation and behaviour at work:

protects the health and safety of you and others,

meets legal responsibilities, and is in accordance with workplace instructions


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o. make sure you follow environmentally-friendly working practices

Knowledge and Understanding for this unitYou must know and understand:

a. what hazardsand risksare

b. your responsibilities and legal duties for health and safety in the workplace

c. your responsibilities for health and safety as required by the law covering your job role

d. the hazards which exist in your workplace and the safe working practices which you mustfollow

e. the particular health and safety hazards which may be present in your own job and theprecautions you must take

f. the importance of remaining alert to the presence of hazards in the whole workplace

g. the importance of dealing with, or promptly reporting, risks

h. the responsibilities for health and safety in your job description

i. the safe working practices for your own job

j. the responsible people you should report health and safety matters to

k. where and when you get additional health and safety assistance

l. your scope and responsibility for controlling risks

m. workplace instructions for managing risks which you are unable to deal with

n. suppliersand manufacturersinstructions for the safe use of equipment, materials andproducts which you must follow

o. the importance of personal presentation in maintaining health and safety in yourworkplace

p. the importance of personal behaviour in maintaining the health and safety of you andothers

q. the risks to the environment which may be present in your workplace and/or in your ownjob


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Unit C2 02Communicate effectively with customers and others

Unit overview:

This unit is about communicating politely and effectively with other people that you mightencounter when conducting your work.

Many cleaning activities have a risk to health and safety associated with them, therefore it isimportant that, when you are required to, you communicate clearly and pass on all of thenecessary information.

Communicating with others is also important to you if you work alone when you must followworkplace procedures to keep in touch with your workplace and/or colleagues.

This unit consists of one element.

Performance criteria: -

1. Make sure your own behaviour by words and attitude conveys to othersa positive imageof your organisation

2. Make sure you have all the necessaryand current information that you need to carry outyour work

3. Ensure communication with your workplace and/or colleagues is arranged, according toorganisational procedures

4. Communicate clearly, giving all the information needed at a pace and in a manner that

helps others to understand

5. Respond promptly and positively to questions and comments from customers or thepublic

6. Acknowledge and respond to communication promptly, clearly and courteously

7. Check that you have understood the information correctly

8. Where appropriate, record information in the correct manner and in line withorganisational procedures

9. Using language that is clear and concise pass onaccurate and up-to-dateinformation atthe right time to persons who require it and who are authorised to receive it

10. Take prompt and effectiveaction when there is difficulty in relaying information, following

organisational procedures

11. Report faults with communication equipment promptly to an appropriate person

12. Be aware of your customer and their needs and attitudes


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Knowledge criteria: -

a) the reasons for communicating with others

b) how your behaviour and attitude reflects on your organisation and/or workplace and whyit is important to create a positive impression

c) where to obtain the information that you need to carry out your job, the form in which t heinformation is expressedand why it should be up-to-date

d) why you should check that you have understood information correctly

e) thedifferent forms of communication available to you and how they are used

f) why it is important to communicate clearly and give all of the information necessary to theaudience

g) why you should respond positively to question or queries from customers or the public

h) organisational and/or workplace procedures for acknowledging and responding toincoming information

i) organisational and/or workplace procedures for recording informationj) who is authorised to receive information and the correct manner in which to pass it on

k) how to identify problems in relaying information, what these might be and the action totake to deal with them

l) to whom to report faults with communication equipment

m) how to establish customer needs and attitudes and the correct response


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Unit C2 03Work as a team and develop yourself

Unit overview:

This unit is about working with others with the same occupation as yourself in yourorganisation. It is about giving help to others when they need it and responding appropriatelywhen disagreements arise.

It is also about developing yourself in your job by identifying areas for further developmentand setting yourself targets for achieving this.

This unit consists of two elements.

C2 03.1Work with othersC2 03.2Develop yourself in your job

Element C2 03.1 Work with others


1. Agree how to share work with other people in a way that helps the team to workeffectively

2. Welcome others to the workplace and make them aware of all the things they need toknow, such as workplace procedures and basic work routines

3. Within the limits of your expertise and responsibility, show others how to do any jobs theymay not have done before

4. Answer any questions and provide help to other members of staff within the limits of yourjoband their needs

5. Handle disagreements with other people in a way that does not harm the work of theteam or the reputationof the organisation

6. Report to the relevant persondisagreements that you are not in a position to handle

7. Ask for help from other people when you need it

8. Be aware of customer requirements and respond accordingly


a) tasks that may be shared amongst the teamb) the limits of your responsibility in demonstrating jobs to others

c) areas of your work in which you are able to assist your colleagues

d) how to handle disagreements in a way that does not harm the work of the team and whyit is important to resolve them as soon as possible

e) when you should report disagreements and to whom they should be reported

f) how to ask for help in carrying out your work


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Element C2 03.2 Develop yourself in your job


1. Join in when there is a discussion about the work in which you or your team are involved 2. Agreeareas where you could develop yourself further

3. Agree targets for your development that you feel you can achieve

4. Agreehow much time and support you will need to achieve these targets

5. Take part inactivities to use skills that you have newly developed

6. Request feedback from others and use it to improve your performance


a) why it is important to join in discussions about your work

b) how to identify and explain areas for self development

c) how to set targets for your development and why it is important that these are realistic

d) activitiesthat will help you to develop yourself in your work

e) the support that you will require in order to achieve your targets, and how to access it

f) why it is important that you review and update your progress and what procedures are in -place to do this

g) the benefits of discussing your progress with your supervisor and colleagues


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Unit C2 04Work individually and develop yourself

Unit overview:

This unit is about working individually, without the presence of your supervisor or other teammembers in the same occupational area. This unit is also suitable for lone workers.

When working individually you might have to deal with team members from otheroccupational areas or the general public by providing them with information, or interactingwith them in another way. In these situations it is important that you act appropriately tocreate a positive impression of your employer and/or workplace.

It is also about developing yourself in your job by identifying areas for further developmentand setting yourself targets for achieving this.

This unit consists of threeelements:

C2 04.1Ensure your own safety when working individuallyC2 04.2Carry out work on your ownC2 04.3Develop yourself in your job

Element C2 04.1Ensure your own safety when working alone


15. Confirm contact arrangements with your organisation or an appropriate person andmaintain agreed levels of contact when conducting your work

16. Follow any procedures for entering and leaving the workplaceand remain alert to safetyrisks when doing so

17. Assess the risks present in the workplace and take appropriate action to reduce thosethat you can

18. Within the limits of your responsibility control access to the workplace

19. Make sure your behaviour and personal presentation conveyto others a positive imageof your organisation and/or workplace

20. Respondto customers and others positively and provide any information in a style that issuited to their needs and helps them


p) arrangements for contact with your organisation or appropriate person and how often youshould do this when conducting your work

q) any procedures for entering the workplace and why these should be followed

r) the types of risks present in your workplace, how to accurately assess these and actionsyou can take to reduce them

s) the level of responsibility you have in controlling access to the workplace, the proceduresfor this and why it is important to follow them

t) others persons that are authorised to enter the workplace

u) the levelsof presentation and behaviour expected by your workplace/employer and whyit is important to make a positive impression on others


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v) how to assess the most appropriate way of communicating with others and why it isimportant to help them understand

Element C2 04.2Carry out work on your own

Performance criteria: -1. Make sure that you have the work schedule and you understand the work that has to be

done and the time in which you have to do it

2. Enter and carry out your work only in areas that you are authorised to in your workspecification or instructions

3. Identify and report to the appropriate person any tasks that you will not be able tocomplete on your own

4. Identify the most important jobs from the work specification and ensure that these arecompleted first

5. Remain aware of potential problems and deal with them appropriately as they arise,within the limits of your knowledge and expertise

6. Report to the appropriate person any problems that you are not able to deal with alone orwhich may affect the health and safety of yourself and others and/or the integrity of theworkplace

7. Record any breakages, damage or disruption to the workplace and report these to theappropriate person

8. Report to the appropriate person any work you have been unable to complete and agreearrangements for completing the work

9. Follow any workplace procedures for leaving the workplace


a) from where to obtain your work schedule and instructions and the time that you have tocarry out your work

b) why it is important to assess how your work is progressing and any jobs that you will beunable to complete on your own

c) procedures for reporting to your employer or customer

d) employer procedures and protocols that apply to your work area, including emergencyprocedures and contacts

e) how to identify the most important jobs in the specification and why it is important to carry

these out first

f) the potential problems and risks that your workplace presents

g) the types of problems and risks that you are able to deal with yourself and how to do this

h) procedures for recording damage, breakages and/or disruption and why it is important tobe honest with your employer or customer about causing any of these

i) any procedures for leaving the workplace and why it is important to leave it secure


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Element C2 04.3 Develop yourself in your job


1. Agreeareas where you could develop yourself further

2. Agree targets for your development that you feel you can achieve

3. Agreehow much time and support you will need to achieve these targets

4. Take part inactivities to use skills that you have newly developed

5. Askothersfor and use feedback on your performance


a) how to identify and explain areas for self development

b) how to set targets for your development and why it is important that these are realistic

c) activities that will help you to develop yourself in your work

d) support that you will require in order to achieve your targets, and how to access it

e) why it is important that you review and update your progress andwhat procedures are inplace to do this

f) the benefits of discussing your progress with others


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Unit C2 05Clean and maintain internal surfaces and areas

Unit overview:

This unit is about working efficiently in a routine, low risk working environment and describesthe processes and procedures to be followed, applicable to the workplace.

It covers assessing the area to see what work has to be done, selecting the most appropriateequipment for the job and dealing with spillages and accidents.

When carrying out your work it is important to conduct cleaning tasks in the most efficientorder to prevent dirtying other areas, including those you have just cleaned. When you havefinished cleaning it is important that the work area meets workplace requirements.

This unit consists of two elements:

C2 05.1Prepare for cleaningC2 05.2

Carry out your cleaning duties

Element C2 05.1Prepare for cleaning


1. Follow the instructions and procedures for entering and leaving your workplace

2. Ensure your levels of personal hygiene meet workplace requirements and are maintainedthroughout the cleaning process

3. Inspect the area for the cleaning needed, taking into account the different surfaces withinit

4. Ensure that the right people knowwhen cleaning is taking place and when the area willbe free for use again

5. Follow the correct procedures to deal with any lost property or unattended items

6. For each cleaning task, choose the appropriate equipment and materials taking intoaccount factorssuch as manufacturers instructions, risk, efficiency, access, time, surfaceand type of soiling

7. If the appropriate equipment and materials are not available, select suitable alternativesor inform the appropriate person

8. Wear the personal protective equipment required for the cleaning method and materialsbeing used

9. Plan the sequence for cleaning the area to avoid re-soiling clean areas and surfaces

10. Ensure that all surfaces to be cleaned are accessible and can be reached to performadequate cleaning

11. Ensure that there is adequate ventilation for the work being carried out


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a) what permits and checks are required for you to work on the premises

b) the instructions and procedures for entering and leaving the workplace and why youshould follow them

c) the levels of personal hygiene required by your workplace and why it is important tomaintain them during your work

d) which cleaning tasks you are required to complete and have the skill and knowledge toperform

e) how factors such as manufacturersinstructions, risk, efficiency, access, time, surfaceand type of soiling can influence the cleaning method you use

f) how to inspect a work area to decide what cleaning it needs and the best way of carryingthis out

g) the right personal protective equipment for the work area, equipment, materials andchemicals used

h) why it is important to wear personal protective equipment when required and why it is

important for others to see you wearing it

i) your work schedules and why you should keep to them

j) the correct sequence for cleaning the work area

k) which methods and materials are most effective on the surface and soiling to be cleanedand what are the alternatives

l) why different equipment should be used for different cleaning tasks and the reasons forcolour-coding

m) how to clean the surfaces without causing injury or damage

Element C2 05.2 Carry out your cleaning duties


1. Before beginning your work remove loose dirt, debris and detritus

2. Use the correct cleaning methodfor the work area, type of soilingand surface

3. Cleanin a sequence so as to avoid re-soiling clean areas and surfaces

4. Take steps not to disturb or cause nuisance to others when cleaning

5. Avoid causing obstructions to access with cleaning equipment and power leads

6. Place warning signs so that no-one may come into your work area without being warned

7. Adapt your cleaning method according to the available equipment, materials and anyproblems you have identified

8. Report to the appropriate person any difficulties in carrying out your work

9. Deal efficiently with spillages, using the equipment, materials and method appropriate tothe surface and the type of spillage

10. Identify and report to the appropriate person any additional cleaning required that isoutside your responsibility or skill

11. Follow workplace procedures to deal with any accidental damage caused during thecleaning process

12. Replenish any necessary supplies or consumables

13. Ensure that, on completion of the work, the area is left clean and dry and meetsrequirements


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14. Return the equipment, materials and personal protective equipment you have used to theright places making sure they are clean, safe and securely stored

15. Recognise when cleaning equipment and materials may need replacing and take actionto organise extra resources

Knowledgecriteria: -

a) the time allowed for completing the work

b) the results expected from each cleaning operation

c) the right techniques to use with chosen equipment and materials

d) the results of using wrong or unsuitable materials and/or not following the manufacturers instructions

e) how to change your cleaning method to suit the soiling and surface and the differentmethods available

f) how to identify the signs of pest infestation and the right action to take to deal with it

g) cleaning methods and techniques that may cause nuisance to the public/client and howto avoid this (eg. by changing the timing/sequence of cleaning operations)

h) why it is important to check the quality of your work as you go along

i) how to identify and deal with tasks that are outside your area of skill or responsibility

j) the procedures for dealing with and reporting accidental damage

k) storage areas for the return of equipment and materials and why they should be keptclean, safe and secure

l) the procedures for organising replacement and/or extra resources


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Unit C2 06Clean and maintain external surfaces and areas

Unit overview:

This unit is about carrying out work outside.

The activities for carrying out this work will often involve the use of tools and machinery andcan therefore present a high risk to health and safety. Environmental conditions can alsoaffect when and how the work can be done and so it is important to take into considerationfactors such as temperature, rainfall, humidity, levels of wind and icy conditions.


C2 06.1

Prepare for work activitiesC2 06.2Carry out your cleaning duties

Element C2 06.1 Prepare for work activities


1. Make sure your appearance, behaviour and personal hygiene meet workplace standards

2. Ensure that the necessary tools, equipment and/or machinery is available and choosethe most appropriate for the work taking into account factors such as risk, efficiency,access, time, and environmental conditions

3. Wear the personal protective equipment required for the work site, environmentalconditions, method and equipment being used.

4. Inspect the area for work required and decide on the sequence for carrying out the work,considering how environmental conditions may affect this

5. Checkthat all areas where work is to be carried out are safe and accessible for theequipment and/or machinery being used

6. Follow the correct procedures to deal with any lost property or unattended items


a) what permits and checks are required for you to carry out the work

b) the location for carrying out the work and the best means of getting there

c) the standards of appearance, behaviour and personal hygiene that your workplaceexpects and why it is important to maintain them

d) how to inspect awork area to decide what work is required and the best way of carryingthis out, taking into account environmental conditions and, where relevant, public access

e) how environmental conditions might influence that work that can be carried out (eg. wind,rain, snow, ice)

f) the right personal protective equipment for the work area, equipment and/or machineryand materials required

g) why it is important to wear personal protective equipment when required and why it isimportant for others to see you wearing it

h) whichmethods and materials will be most effective for carrying out the work required andwhat are the alternatives


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i) how to access the work area without causing injury or damage

j) the procedures for dealing with lost property and/or unattended items and why theseshould be followed

Element C2 06.2 Carry out your cleaning duties


1. Assess the impact that environmental conditions will have on the work you are able tocarry out

2. Carry outworkin alogicalsequence to ensure you do not adversely affect surroundingareas

3. Use the appropriatemethoddepending on the work area and work required

4. Take steps not to obstruct, disturb or cause nuisance to others when working (eg. bycausing excessive noise)

5. Adapt your work method according to theavailable tools, equipment and/or machineryand any other factors such as environmental conditions

6. Identify and report to the appropriate person any difficulties in carrying out your work andany additional work required that is outside your area of responsibility or expertise

7. Deal with any accidental damage caused when carrying out the work

8. Return the tools, equipment and/or machinery you have used to the right places makingsure they are clean, safe and securely stored

9. When required, replace equipment and materials and organise extra resources

10. Inform the appropriate person when tools and/or machinery are in need of repair


a) how environmental conditions can affect the performance of equipment and/or machineryand other factors, suchas drying times

b) the time allowed for completing the work

c) the right methods to use with chosen equipment and materials

d) the results of using wrong or unsuitable materials and/or not following the manufacturers instructions

e) why you will need to change your method to suit the environmental conditions, workrequired and the different methods available

f) methods and techniques that may obstruct and/or cause nuisance to others and how toavoid this (e.g. by changing the timing/sequence of routine work operations)

g) why it is important to check the quality of your work as you go along

h) which tasks you are required to complete and have the skill to perform

i) to whom to report difficulties in carrying out your work

j) the procedures for dealing with and reporting accidental damage

k) storage areas for the return of equipment, materials and/or machinery and why theyshould be kept clean, safe and secure

l) the procedures for obtaining replacement and/or additional equipment and materials


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Unit C2 07Deal with routine waste

Unit overview:

This unit is about handling waste in conjunction with cleaning activities and making sure thatthe waste collection and holding areas that you use are kept clean.

This unit requires that you treat all waste carefully, ensuring that waste receptacles arehandled according to instructions.

When handling waste, it is important to maintain personal hygiene in order to prevent healthand safety risks to yourself and others and to prevent contamination of the work area.


C2 07.1Handle routine wasteC2 07.2Deal with waste containers

Element C2 07.1 Handle routine waste


13. Prepare yourself and your working area so that you can do the job efficiently and safely

14. Make sure you wear the necessary personal protective equipmentrequired by your workinstructions

15. Identify different categories of waste and deal with them appropriately16. Check first with your supervisor, or follow standard instructions or procedures, before

removing waste that you are unable to identify or that is hazardous

17. Check that waste bags or receptacles are secure before handling

18. Where waste is collected for transfer to a collection point, identify the waste that needs tobe transferred

19. Handle waste bags or receptacles as instructed to secure your own safety and that ofothers, and to make sure bags or receptacles are not damaged by handling

20. When you have finished moving waste, check that the bag or receptacle is not broken ordamaged, taking the appropriate action to put this right

21. Maintain personal hygiene when carrying out your work


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j. the procedures for preparing yourself and the work area and the methods for doing this

k. the required personal protective equipment and why it isimportant to wear it

l. the procedures and required equipment for handling and disposing of the type of wasteyou are dealing with

m. arrangements for recycling in the workplace

n. approved methods for transferring waste

o. the procedures for dealing with suspicious items

p. why it is important to maintain personal hygiene when handling waste

Element C2 07.2 Deal with waste containers


1. Work methodically in a way that cuts down the risk of contaminating surrounding areas

2. Follow workplace instructions to deal with the safe removal of spillages

3. Report to the appropriate person any signs of infestations

4. Identify waste containers that require cleaning and take the appropriate action to dealwith this

5. Replace bin liners or set up fresh containers, according to workplace requirements

6. Leave containers clean and secure in the required place and in a condition which is fit for

use

7. Report to the appropriate person any faulty or damaged equipment

8. Return your equipment and materials to the appropriatestorage area in a clean and safecondition

9. Follow procedures for removal, cleaning and disposal of used personal protectiveequipment


a) why the location and cleaning of waste areas is important in preventing and controlling

pests

b) the procedures for dealing with waste containers that have broken or are damaged

c) the procedures for reporting and handling waste spillages

d) to whom to report dangerous or faulty equipment, or danger of disease and theprocedures for doing this

e) the standards of cleanliness for holding areas and empty holding and collection bins

f) who is responsible for cleaning holding areas and emptying holding and collection bins

g) the location of waste holding areas and methods of taking waste to them safely


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Unit C2 08Clean washrooms and replenish supplies

Unit overview:

This unit is about cleaning washrooms and involves following the procedures for entering the

washroom, selecting equipment and preparing the cleaning agents you will use. It is alsoabout replacing supplies of consumables, such as toilet paper, and checking your work whenyou have finished.

In order to reduce risks to personal health and safety when cleaning washrooms it isimportant to maintain high levels of personal hygiene. As you may clean washrooms in anenvironment where you conduct a variety of other cleaning tasks it is also important that, inorder to prevent cross-contamination, the correct colour-coded equipment is used.

The term washroom covers all sanitary areas requiring this type of cleaning.


C2 08.1Carry out cleaning of washroomsC2 08.2Replenish supplies and reinstate the work area


1. Ensure that levels of personal hygiene meet workplace requirements and are maintainedhen carrying out the work

2. Check that the correct personal protective equipment for the cleaning task is available foruse and worn when conducting cleaning

3. Follow any special procedures for enteringwashrooms

4. Before you start work make sure that there is enough ventilation in the area while you arecleaning

5. Select and use the colour codedequipment and colour coded cloths for the area you arecleaning

6. Before you start,remove loose dust, hair and debris from surfaces, fixtures and fittings

7. Diluteand apply cleaning agents according to the manufacturers instructions

8. Clean the surface methodically, without over-wetting

9. Clean the fixtures and fittings in an order that is least likely to spread infection orcontamination, leaving them clean and free of smears

10. Ensure surfaces are dry on completion of cleaning and do not present a slip hazard

11. Leave the waste outlets and overflows free from dirt, hair and debris


a) thelevels of personal hygiene required by your workplace and why it is important tomaintain personal hygiene when conducting cleaning tasks

b) why it is important to wear personal protective equipment when cleaning washrooms andthe risks of not doing so

Element C2 08.1 Carry out cleaning of washrooms


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c) the workplace procedures for entering and leaving washrooms and why these should befollowed

d) why there shouldbe adequate ventilation in the work area and the risks of inadequateventilation

e) the most suitable equipment for the cleaning task and why it is important to use the

appropriately colour-coded equipmentf) why loose dust, hair and debris should be removed before cleaning surfaces, fixtures and

fittings

g) the most suitable cleaning agents to use and why it is important to follow manufacturersinstructions fordiluting and applying them

h) why surfaces should not be over-wetted

i) the most appropriate order in which to clean fixtures and fittings so as to avoid cross-contamination or risk of infection

j) why surfaces should be dry on completion of cleaning and the risks of not doing so

k) why it is important to ensure that waste outlets and overflows are free from dirt, hair and

debris and where these can be found

Element C2 08.2 Replenish supplies and reinstate the work area


1. Check holders andcontainers for levels of consumables

2. Follow the manufacturers instructions when refilling or replacing items

3. Deal with waste appropriately, disposing of slurry and takingsolid waste materials safelyto the correct collection point

4. Make sure the area hasthe right amount of consumables when you have finished

5. On completion of cleaning, report any faults and problems to the appropriate person

6. Ensure cleaning equipment is clean and in working order when you have finished, takingappropriate action to deal with any items that are not

7. Put everything back in the right place when you have finished

8. Remove or replace personal protective equipment following workplace procedures todispose of or store used personal protective equipment


a) the consumables that should be replenished and why it is important to followmanufacturers instructions when doing so

b) where consumables can be found and the correct procedures for organising replacementor additional supplies

c) workplace procedures for disposing of waste and why these should be followed

d) holding areas for the collection of waste

e) the correct procedures for reporting faults or problems and why these should be followed

f) the correct place for the storage of cleaning equipment and materials

g) why used personal protective equipment should be removed or replaced upon leavingthe sanitary area

h) the workplace procedures for dealing with used personal protective equipment


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Unit C2 09Clean high risk areas

Unit overview:

This unit is about maintaining levels of cleanliness in environments where there is a high riskof infection or contamination; this risk may be two-fold:

1. Risks to yourselfand othersthere may be a risk to yourself of becoming infected .

2. Risks to the environment you may risk contaminatingthe environmentin which you areworking if you do not follow the correct workplace procedures.

Both of these risks are dealt with across the two elements within this unit.

To reduce both of these risks it is important to maintain high levels of personal hygiene and to

adhere to procedures.According to the environment in which you are working there might bedifferent procedures: for example, for the use of personal protective equipment and forentering and leaving thehigh risk area.

High risk in some work contexts can be defined as a controlled environment


C2 09.1

Conduct cleaning in a high risk areaC2 09.2 Prevent the spread of infection and contamination in a high risk

area

Element C2 09.1 Conduct cleaning in a high risk area


1. Follow the workplace instructions, procedures and anyguidelines for entering the highrisk area

2. Report to the appropriate person any personal conditions that may cause infection orcontamination of the high risk area

3. Before and during cleaning, consider the potential risks to yourself, others and theenvironment of exposure to micro-organisms or other contaminants

4. Before cleaning starts,display the appropriate signage for the work being conducted

5. When working alone, arrange communicationwith your workplace, in line withorganisational instructions, procedures or guidelines

6. Remove all of your personal items, such as jewellery because of the risk to yourself orthe equipment, and store in an approved place

7. Make sure that the appropriate personal cleaning facilities and protective clothing areavailable for your use and are used when undertaking cleaning

8. Make sure that the equipment and tools you use for cleaning the high risk area are notdamaged or unserviceable and are suitable for the cleaning activity and work area

9. Follow authorised action to deal with unserviceable cleaning equipment

10. Carry out the cleaning process in line with instructions and the correct procedures


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11. Check before and after cleaning that the workplace is clear of any equipment, tools andmaterials that are not required

Knowledge criteria : -

a) the workplace procedures for :i. entering and leaving the high risk areaii. conducting cleaning in the high risk area

b) the risks present in the high risk area and how to identify them for the purposes of a riskassessment

c) the signage to display according to the cleaning you are conducting, the area in whichyou are working and where it can be found

d) the different cleaning agents and chemicals required for the area in which you areworking and level of dilution

e) the facilities available for conducting cleaning (eg. water and drainage) and where to

access these

f) the procedures for arranging communication with your immediate supervisor and why it isimportant to confirm such procedures before starting work

g) why it is important to remove your personal items when conducting cleaning in a high riskarea

h) the personal conditions that may restrict your cleaning duties (eg. colds, open cuts, headlice), why it is important to report these and to whom

i) the appropriate personal protective equipment for the cleaning you are undertaking andfor the high risk area in which you are working

j) why it is important to have serviceable cleaning equipment and to whom you should

report any problemsk) the equipment, tools and machinery that should be cleared from the workplace before

and after cleaning


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Element C2 09.2 Prevent the spread ofinfection and contamination in ahigh risk areas


1. Continually assess the need to perform hand hygiene to prevent the spread of infectionor contamination of the high risk area

2. Use appropriate methods of maintaining personal hygiene following instructions,procedures and anyguidelines

3. Seek advice from the appropriate person when you are asked to clean environmentswhere there is a specific risk of infection or contamination to which you would notroutinely be exposed

4. Identify damaged items of furnitureand/orequipment within the high risk area, reportthem to the appropriate personand ensure they are clean before removal and/orreinstatement

5. Before cleaning starts clarifywith the appropriate person the nature of the soiling

6. Make sure that high risk areahas been clearedof any waste and that it has beendisposed of properly and in accordance with workplace procedures

7. Reportany accidental damage or disruption to high risk areascaused through cleaningprocesses

8. When you have finished your work, remove signage and return it in a clean condition tothe appropriate storage area

9. Ensure all cleaning materials, equipment and cleaning agent containers are returned in aclean and safe condition to the appropriate storage area

10. Remove personal protective equipment and inspect it for damage, deterioration and

contamination and arrange for replacement, cleaning or disposal where necessary11. Store or dispose of all personal protectiveequipment following workplace instructions,

procedures or guidelines

12. Ensure all procedures have been fully met before you collect yourpersonal items fromstorage

13. Follow the workplace instructions, procedures and any guidelines for leaving theworkplace


a) the location of facilities for maintaining hand hygiene and why effective hand hygiene isimportant in a high risk area

b) the risks that you would encounter in your routine cleaning tasks and areas of theworkplace that pose different risks

c) why you should seek advice about cleaning environments that may pose a specific riskand who you should ask

d) the potential risks that damaged items of furniture or equipment in the high risk area maypose, why you should report them and to whom

e) the types of surface and soiling you are required to clean and how to identify them

f) workplace procedures for reporting any soiling that you are unable to identify

g) who is responsible for checking your work


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h) who is responsible for removing waste from the high risk area and how regularly this iscarried out

i) the workplace instructions, procedures and any guidelines for reporting accidentaldamage

j) when to remove signage from the work area and where it is stored

k) how to inspect the personal protective equipment you have used and when equipmentshould be replaced or cleaned

l) the procedures for disposing of waste and disposing of or storing and cleaning personalprotective equipment

m) the workplace procedures for leaving the high risk area and retrieving your personalitems


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Unit C2 10Clean confined spaces

Unit overview:

This unit is about maintaining levels of cleanliness in confined spaces.

When working in confined spaces it is important to be vigilant against possible hazards andrisks that may arise during the work activity, taking precautions to prevent access by thepublic and other unauthorised personnel.

To reduce risks to personal safety it is important that you wear the appropriate personalprotective equipment and that when working alone you maintain regular contact with acolleague and/or your workplace.


C2 10.1Conduct cleaning in a confined spaceC2 10.2Follow safe working practices in the confined space

Element C2 10.1 Conduct cleaning in a confined space


1. Before carrying out your work, identify risks to health and safety and carry out a riskassessment

2. Check that required cleaning activities will not be restricted by the working spaceavailable

3. Prepare and check all equipment is in working order and electrical equipment is fullycharged before entering the work site

4. Where there are designated personnel for supervising the work, obtain authorisation forentry to the work area and relevant health and safety information

5. Before entering the work area check with the appropriate personthat atmosphericconditions have been checked and are safe

6. Followthe workplace instructions, procedures and anyguidelines for entering theconfinedspace

7. Before cleaning starts,control access to the work area, in line with workplace andorganisationalrequirements

8. Check before and after cleaning that the workplace is clear of any equipment, tools andmaterials that are not required

9. Before cleaning starts, clarify the nature of the soiling with the appropriate person

10. Seek advice from the appropriate person when you are asked to clean environmentswhere there is a specific risk to which you would not routinely be exposed

11. Carry out the cleaning process in line with instructions and the correct procedures


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Knowledge criteria : -

a) how atmospheric conditions can affect the work you are able to do and why it is importantto ensure they have been checked

b) why it is important to check the nature of the soiling and your level of skill in dealing withit

c) why you should seek advice about cleaning spaces that may pose a specific risk andwhom you should ask

d) the risks present in the confined space and how to identify them for the purposes of a riskassessment

e) the procedures for arranging communication with your supervisor or workplace and why itis important to confirm such procedures before starting work

f) the appropriate personal protective equipment for the cleaning you are undertaking andfor the confined space in which you are working

g) why it is important to have serviceable cleaning equipment before entering the confined

space, how to check it and to whom you should report any problems

h) the workplace procedures for :

i. entering and leaving the confined space

ii. conducting cleaning in the confined space

i) the instructions and procedures for carrying out the cleaning processes

j) the procedures for controlling access to the confined space and why it is important tofollow these

Element C2 10.2Follow safe working practices in the confined space


1. Control risks adequately which arise during working, acting immediately to remedy anyunsafe activity, equipment and environmental conditions

2. Start emergency exit procedures immediately an emergency situation arises

3. Make sure that confined spaceshave been clearedof any waste and that this has beendisposed of properly and in accordance with workplace procedures

4. Reportany accidental damage or disruption to confined spacedcaused through cleaningprocesses

5. When you have finished cleaning, complete all documentation accurately and promptlyas required by workplace procedures

6. When you have removed reusable personal protective equipment inspect it for damage,deterioration and contamination and arrange for replacement where necessary

7. Clean and store or dispose of all personal protective equipment following workplaceinstructions, procedures or guidelines

8. Close down and make the work area safe when cleaning is finished

9. Ensure all procedures have been fully met before you collect any personal items fromstorage

10. Follow the workplace instructions, procedures and any guidelines for leaving theworkplace

11. Complete all documentation and reports before filing them in the designated place orpassing them to designated personnel


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a) the procedures for exiting the confined space in the event of an emergency

b) workplace procedures for monitoring conditions in the confined space

c) the correct action to take to deal with risks that arise during working

d) who is responsible for checking your work

e) who is responsible for removing waste from the confined space

f) the workplace instructions, procedures and any guidelines for reporting accidentaldamage

g) how to inspect the personal protective equipment you have used and when disposableequipment should be replaced

h) the procedures for disposing of waste and for disposing or storing personal protectiveequipment

i) the workplace procedures for leaving the confined space and retrieving your personalitems

j) workplace procedures for closing down and making the work area safe on completion ofcleaning

k) the necessary documentation to complete when you have finished your cleaning tasksand how to complete it fully


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Unit C2 11Clean food areas

Unit overview:

This unit is about conducting routine cleaning in food areasincludingkitchens, food serviceareas, food manufacturing premises, food production and food retailing.

Food preparation, service and retail areas pose a high risk to public health if not cleanedproperly. High standards of personal, including hand, hygiene should be observed andmaintained throughout the cleaning process. It is important to follow the cleaning specificationin the businessfood safety management procedures.

This unit also covers the cleaning of in-place equipment and it is, therefore, important thatcorrect precautions are taken with regard to Personal Protective Equipment and the handlingand safe isolation of food production equipment.


C2 11.1 Clean food areas according to businessfood safetymanagement procedures

C2 11.2Complete cleaning of food areas

Element C2 11.1 Clean food areas according to businessfood safetymanagement procedures

Performancecriteria: -

1. Obtain the cleaning specification in the businessfood safety management procedures atthe right time

2. Remove all your personal items and store in an approved place and put on personalprotective equipment

3. Ensure your level of personal hygiene meets the standard required by the businessfoodsafety management procedures and report health conditions such as skin disorders,open sores, diarrhoea etc. to the relevant person

4. Move and protect items, including food, in the cleaning area in accordance with thecleaning specification

5. Use the cleaning equipment that is suitable for the specific cleaning operation and checkthat it is safe before you use it

6. Separate and clearly label faulty or damaged cleaning equipment and make the foodbusiness operator aware of this

7. Prepare food production plant, equipment and materials for cleaning in-placeinaccordance with the cleaning specification

8. Isolate food equipment power supplies whenever necessary

9. Carry out the cleaning without damaging in-place plant and equipment

10. Follow the manufacturers instructions and safe working practices when taking apart,handlingand re-assembling food production equipment

11. Check that you put all parts in the right holding area when taking food productionequipment apartand identify equipment parts for reassembly

12. After reassembling equipment, check it is in correct working order


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13. Record and report to the relevant person faults eg. where the cleaning specificationcannot be met, missing or damaged food equipment parts and pestinfestation

14. Make sure that there is enough ventilation and that there are no other chemicalson thesurfaces before starting to de-scale food production equipment

15. In line with manufacturersinstructions de-scaleand cleanequipment parts methodically

using methods that are in line with businessand equipment manufacturer

s instruction

and are least likely to cause contamination


a) why it is important to have the businessup-to-date cleaning specification and from whomit can be obtained

b) the level of personal hygiene required for the food area in which you are working, how tomaintain that level and why it is important

c) why health conditions such as skin disorders, open sores, diarrhoea etc. must bereported to the relevant person

d) why food items must either be moved or protected during cleaning operations, the corre ctmethods of doing so and the consequences of not doing this correctly

e) the range of cleaning equipment specified and how to check that it is safe to use

f) which cleaning agents are suitable for the surfaces you are cleaning and the damage thatcan be causedby the using the wrong ones

g) how to recognise and label faulty or damaged food production equipment and why thisshould be reported

h) how safelytoisolate powered food production equipm

Date post:	13-Apr-2018
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