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Clear Lake Connection Clear Lake Connection January/February 2012 Our Mission - To Promote Administrative Excellence by HonoringEncouragingLeadingPromoting Inside this issue 1- 2 Clear Lake Conversati on 3 Membership Drive 4 IAAP Certificat ion Program 5 New Members 6 Member of Excellence 7 “Help! My Wonder Woman Cape is Caught in the Vacuum” 8 Community Service 13 Launch Dates (events) 14 CLNAC Chapter Officers & Committees Anniversar ies & Birthdays IAAP Texas- Clear Lake Conversation by Chapter President – Lorna DeArmond, CAP This is the holiday season and all the jolly happenings that go with it. On the first Monday of December, we held the board meeting at my home combined with a Christmas cookie exchange. Board members brought delicious treats and each person took home at least two dozen home made or almost home made cookies to share. I really enjoyed it and thank the board members for attending! Maybe we can begin a new tradition and do this again next year. The very next evening, President-Elect, Rachael Venable, CAP-OM, Michelle Spradley, CAP-OM and I attended the ICC Holiday Party hosted by Galveston County Chapter at Red River Barbeque in League City, TX. On Friday, December 9 th CLNAC celebrated our Annual Holiday Party at the beautiful Lakewood Yacht Club in Seabrook, TX. The ladies of Lakewood did an outstanding job of decorating for the holidays, the food was very good, and the community service committee, chaired by Donna Rodgers, CAP-OM did an outstanding job of organizing the collection of our gifts for seniors. Twenty- seven members attended and everyone seemed to enjoy the festivities, especially the last 15 minutes of rolling the dice for the white elephant gift exchange. On Saturday, my husband Dave and I delivered gifts to one
Transcript

Clear Lake ConnectionClear Lake Connection

January/February 2012

Our Mission - To Promote Administrative Excellence byHonoringEncouragingLeadingPromoting

Inside this issue

1-2 Clear Lake Conversation

3 Membership Drive

4IAAP Certification Program

5 New Members

6 Member of Excellence

7

“Help! My Wonder Woman Cape is Caught in the Vacuum”

8 Community Service

13 Launch Dates (events)

14

CLNAC Chapter Officers & Committees Anniversaries & Birthdays

15IAAP Texas-Louisiana Division News

20 IAAP Headquarters

Clear Lake Conversation by Chapter President – Lorna DeArmond, CAP

This is the holiday season and all the jolly happenings that go with it. On the first Monday of December, we held the board meeting at my home combined with a Christmas cookie exchange. Board members brought delicious treats and each person took home at least two dozen home made or almost home made cookies to share. I really enjoyed it and thank the board members for attending! Maybe we can begin a new tradition and do this again next year.The very next evening, President-Elect, Rachael Venable, CAP-OM, Michelle Spradley, CAP-OM and I attended the ICC Holiday Party hosted by Galveston County Chapter at Red River Barbeque in League City, TX. Chapter President, Rhonda Driver, CAP-OM lead the festivities. They collected canned goods for a local food pantry, donations to the Boys and Girls Club of Galveston and ended with a fun White Elephant Gift Exchange.

On Friday, December 9th CLNAC celebrated our Annual Holiday Party at the beautiful Lakewood Yacht Club in Seabrook, TX. The ladies of Lakewood did an outstanding job of decorating for the holidays, the food was very good, and the community service committee, chaired by Donna Rodgers, CAP-OM did an outstanding job of organizing the collection of our gifts for seniors. Twenty-seven members attended and everyone seemed to enjoy the festivities, especially the last 15 minutes of rolling the dice for the white elephant gift exchange.

On Saturday, my husband Dave and I delivered gifts to one of our chapters’ adopted senior citizens, Ms. Imogene Buhler. She was a petite woman, who answered the door with her eyes just sparkling and was as sweet as you could imagine. I was happy to see her granddaughter (continued)

(continued from page 1) was there putting up a small Christmas tree and sharing the holiday spirit. Thanks to all our members who shared in the blessing of providing for our very special seniors this year!I hope that you have enjoyed the programs that our chapter brought you in 2011. CLNAC Board of Directors has worked very hard to ensure that our members receive programs that will help you be successful. If you have an idea for a topic, please let us know – we are always looking for new ideas and ways we can provide quality programs. 2012 promises to be a great year for our chapter – Happy New Year!

Clear Lake Connection Mar/Apr 2012 3

Clear Lake Connection Jan/Feb 2012 4

Changes to the IAAP Certification ProgramEffective November 2011

Mary Contreras, CAP Mary Contreras, CAP is aClerk II with the City of League City. She

is passionate about reading, cooking, and scrapbooking. She is married with two children.

Membership Enrollment Payment Plan

Did you know that your chapter has a Membership Enrollment

Payment Plan where a prospective member, renewing member or reinstating member can make

payments of the appropriate fees divided into three monthly

payments to fund her membership? See Ymelda Calvillo

for a flyer with details or email Ymelda Calvillo, CAP

Membership Enrollment Payment Plan

Did you know that your chapter has a Membership Enrollment

Payment Plan where a prospective member, renewing member or reinstating member can make

payments of the appropriate fees divided into three monthly

payments to fund her membership? See Ymelda Calvillo

for a flyer with details or email Ymelda Calvillo, CAP

Clear Lake Connection Jan/Feb 2012 5

Traci OwensTraci Owens

[We look forward to having a

report in our next issue.]

Diana Burney

Diana Burney is a Sales Manager for

SpringHill Suites by Marriott - Seabrook.

She loves public speaking and has a gift

for writing. Her passion is for children.

She is divorced with one daughter, three

grandchildren, and one step-granchild.

Cindy GuerreroCindy Guerrero[We look forward to having a

report in our next issue.]

Lisa Bourg, CAP

Lisa Bourg, CAP loves to work in

PowerPoint and be wildly creative. She

earned her CAP in 2005. She has been

married for 28 years and has two

daughters. When not working she likes

to read, listen to music and be outdoors.

Felicia Saenz

Felicia Saenz is an

Administrative Assistant with

Rede Critique NSSJV. She is

single with two children and two

grandchildren. Some of her

favorites are spaghetti and

meatballs, “Amazing Grace” and

the Christian movie “Fireproof.”

Clear Lake Connection Jan/Feb 2012 6

YOU CAN WIN FREE REGISTRATIONTO EFAM 2012 IN GRAPEVINE TX!

Clear Lake/NASA Chapter IAAP EFAM CONFERENCE REGISTRATION CONTEST is designed to encourage members to become Members of Excellence in the Pathways to Excellence IAAP program. The Contest is open to all members in good standing as of the date of the drawing who have completed, submitted and received their MEMBER OF EXCELLENCE confirmation.

For 2012, our chapter will pay the conference registration for TWO chapter Members of Excellence to the IAAP EFAM, July 22-25, 2012 in Grapevine, TX. The winners may stay in the chapter room at the Gaylord Texan Resort and Convention Center the nights of July 21, 22, 23, 24 and 25. Drawing will be held at the April 16 chapter meeting.

Go to http://pathways.iaap-hq.org to see how easy is to earn your Member of Excellence and have your name added to the drawing.

Attention all members aspiring to be a Member of Excellence!

Did you know that if you write an article (minimum 200 words) and have it published in the Clear Lake Connection, you satisfy one of the criteria for Member of Excellence?

Take a few moments to view the information at the links provided below. IAAP Member of Excellence website

Member Commitment Form

Member of Excellence Validation Spreadsheet

Clear Lake Connection Jan/Feb 2012 7

2011 Community Service ProjectAdopt-A-Senior for the Holidays

• Santa and his reindeer visited Ms. Imogene Buhler during this past Christmas season! I understand they arrived by sleigh in South Houston on a sunny day, delivered a stocking full of presents to a sweet little lady whose granddaughter was there putting up a tree.  Santa told me he had warm fuzzy feeling as he pulled away,  knowing she wouldn’t spend Christmas alone!

• Sophia Pichoff and Norma Connally delivered the wonderful gifts provided by CLNAC IAAP to Ms. Patricia Linsicombe.  We sat in her humble little den while she chatted appreciatively and thanked us and the chapter profusely for her gifts.  (There were no holiday decorations anywhere.)  During our brief visit, she shared that she has taken in her grandson and his family since they had fallen on hard times early in 2011 due to an auto accident her grandson was in.  While we were there we met her granddaughter-in-law.   Unfortunately, there no pictures were taken since she said she was not appropriately dressed and didn’t feel comfortable to take them. • Jean Meier and her friends delivered to Ms. Elizabeth Homan during the holidays. They met her that morning by chance as her phone number had changed. She was pleasantly surprised by the out pouring of gifts and thanked our organization.  It was a quick visit.

• Donna Rodgers, Rachael Venable and her friend Frank made deliveries to Ms. Virginia Peres and Mr. Billy Winchester during the Christmas holidays. Ms. Perez was very excited to have company and see all the beautiful presents that were placed near her small tabletop fiber optic Christmas tree. Before leaving, she made sure that we had an Avon calendar for 2012! She’s been very successful in Avon sales for many years and won many awards!Mr. Winchester was home, but had company when we arrived at his apartment ,so our visit was not as long as it could have been. He was all smiles at the site of the gifts that the chapter members had wrapped so beautifully for him!

• Irene Dillon and Donna Rodgers made a special delivery to Ms. Ann Pennington during the holidays. She was out of town for a few days but upon her return her delivery took place! She is the companion of Ms. Virginia Peres and they have known each other for years – since working together with the EMS department in the City of South Houston. Ms. Pennington is a very giving woman who cares for Ms. Peres. She is her chauffeur, friend, and confidant. Ms. Pennington was very pleased with the presents that she received and asked us to sit and visit with her and Ms. Peres. These two women were so happy to have visitors during the holidays and both Irene and I wished that we could have stayed longer. Before we left though, Irene received some beautiful Avon perfume and bought an animated Avon bear who rapped out to a tune for the holidays for her grandson! Both of us were touched by their kindness and generosity and we wished them Merry Christmas and Happy New Year before getting and giving hugs from each of them!

• Mr. Douglas Redding received a visit from Carrol Cribbs and her family on Christmas eve to delivery Santa’s gifts! How appropriate that he should receive the blessings of the Christmas season on the eve of our Lord’s birth. Carrol and her family were blessed to be able to make Mr. Redding’s holiday brighter!

By Donna Rodgers, CAP-OM

2011 Community Service Special ProjectAdoption of the O’Malley Family for the Holidays

As a special project for the Clear Lake/NASA Area Chapter’s Community Service Committee, the O’Malley family was adopted for the 2011 Christmas holidays.

We were blessed to have the means to provide gifts for the family members that they would not have received otherwise. This special project was made even more important since the family just moved into a home in the Pearland area and had not even unpacked completely as Jonathan was hospitalized once again at MD Anderson Hospital. Knowing that we could make a difference for the O’Malley’s brought the committee members closer and we realized the true meaning of Christmas. It is in the giving that we are blessed!

Thank you letters follow from both Project Joy & Hope’s Director Shelley Fuller and the O’Malley’s. She also sent along these photos for which we thank her!

Lauren O’Malley Lauren and Jacob O’Malley

By Donna Rodgers, CAP-OM

The CLNAC Community Service Committee also worked very hard to have the O’Malley Family submitted for consideration for Mattress Mack’s Gallery Furniture Full House of Furniture Giveaway to deserving families for the holidays. The family was accepted for consideration as a result of a letter writing campaign by numerous members of both the committee and chapter. A write up justifying their needs accompanied their name and was placed on the internet site for Gallery Furniture as “Family #5” to be voted on by the public.

Unfortunately, they were not selected but the effort put forth by many people showed how much love and care and prayers are sent to this family continuously!

2011 Community Service ProjectAdoption of the O’Malley Family for the Holidays

The Clear Lake/NASA Area Chapter Community Service Committee made a truly exceptional effort to adopt the O’Malley family for the 2011 Christmas holiday season. We were blessed with the means to provide gifts to each family member and these gifts were delivered to Shelley Fuller at Project Joy & Hope the evening before Kevin O’Malley arrived to pick them up.

We received these letters of thanks from Project Joy & Hope and the O’Malley family and are happy to share them with you, our chapter members!

By Donna Rodgers, CAP-OM

KITWOM (Keep in Touch With Our Military)The Community Service Committee wants to continue tosupport our troops around the world.  So we are planninga postcard writing campaign during.  This will give us the opportunity to thank these dedicated citizens for protecting us and our democratic way of life.  We’ll set up a table at each meeting with postcards and pens so that members can take time to send greetings.  We will also be collecting items for care packages. Participation is voluntary. 

Clear Lake Connection Jan/Feb 2012 11

Help Our Military Endure- Don’t forget to bring packages of gum, fruit rollups or Little Debbie snacks to our February Chapter Meeting. We’re collecting these small items to mail overseas. Contact Donna Rodgers or Rachael Venable if you would like to volunteer for a community service project and visit our webpage for a list of upcoming events.

COMMUNITY SERVICE

Box Tops for Education We continue to accept Box Tops for Education coupons at our Board and Chapter monthly meetings. This ongoing project is easy, simply collect Box Tops coupons from participating products.  See the participating products webpage for products that offer box tops. You will be amazed!

We collected over 1,000 coupons during our first drive, so let’s keep it going and snip those Box Tops for Education! The Community Service Committee will have a collection box at our monthly meetings.

Please note…

All correspondence, job postings

and/or distribution updates should now

be directed to Lorna DeArmond at

[email protected]  

NowHiring!

NewUpdate!

Clear Lake Connection Jan/Feb 2012 12

Stay connected, if you have recently moved or changed your e-mail address, send your new contact information to [email protected].

DOOR PRIZES: Help fill our baskets! There is an ample supply of baskets. But we are in need of ITEMS to place in our baskets. If you have new or unused office supplies, decorations, jewelry, or other items you would like to donate, please contact Billie Hall ([email protected]).

Member support is needed to manage this committee. If you could assist with announcements, presentations, articles, please contact Billie Hall the benefits of working with this committee.

Launch DatesLaunch DatesFebruary - April: Membership Drive During this time any new member who completes the following application will not pay Chapter Dues.  That’s a $20 savings!

February 6CLNAC Board Meeting SpringHill Suites in Seabrook - Room AOpen to all members. NOTE: may be used for Member of Excellence #9 – attend a minimum of 8 meetings.

February 13CLNAC Meeting Hilton Garden Inn – Banquet Room“Wit & Wisdom” by Jonathan Churchill-Sandys (great-grandson of Sir Winston Churchill)

March 2Clear Lake Connection newsletter submissions deadline for Mar/Apr 2012 issue. Submissions may be sent via e-mail to [email protected]

March 19CLNAC Meeting Hilton Garden Inn – Banquet Room“The 5 S’s” by Brian Hayes

April 16CLNAC Meeting Hilton Garden Inn – Banquet RoomAdministrative Professionals Week Celebration

Please visit our website for more information. www.iaap-clnac.org

Clear Lake Connection Jan/Feb 2012 13

Birthdays

Lisa Bourg Jan 8Candy Wind Jan 10Irene Dillon Jan 19Sharon Parks Jan 30Karla Villeneuve Jan 30

Michelle Spradley Feb 6Tami Barbour Feb 18Patricia Roberts Feb 18Nancy Hall-Peck Feb 22Yvette Garza Feb 26

President Lorna G. DeArmond, CAP

President-Elect Rachael Venable, CAP

Vice-President Celeste Halalta, CAP-OM

Director I Billie Hall, CAP

Director II Irene Dillon, CAP-OM

Secretary Jeanette Smith, CAP

Treasurer Bernice Woolsey, CAP

Past President Ymelda Calvillo, CAP

Clear Lake Connection Jan/Feb 2012 14

Committee Chairperson

Financial Review Lisa Garcia, CAP-OM

Arrangements Carrol Cribbs, CAP-OM

Bylaws & Standing Rules Celeste Halata, CAP-OM

Chaplain Irene Dillon, CAP-OM

Clear Lake Connection Newsletter Irene Dillon, CAP-OM

Community Service Donna Rodgers, CAP-OM

Certification Kellen Clark, CAP-OM

Membership Ymelda Calvillo, CAP-OM

Media/Publicity Nancy Hall-Peck

Reservations Frances Jackson, CAP-OM

Retirement Trust Foundation Donna Rodgers, CA-OMP

Webmaster Julie Victory

2011-2012 Chapter Officers and Committees Anniversaries

Estella Gillette Jan 1989 23 yearsKathy Wells Jan 2000 12 yearsCynthia LeBlue Jan 2005 7 yearsDana RogersJan 2006 6 yearsDeborah Salmeron Jan 2006 6 yearsLorna DeArmond Jan 2007 5 yearsDeborah Murphree Jan 2009 3 yearsJeanette Smith Jan 2009 3 yearsCheryl Rath Jan 2009 3 yearsEmily Glover Jan 2010 2 yearsVicki Arolfo Jan 2011 1 yearDenise Howell Jan 2011 1 year

Candy Wind Feb 1994 18 yearsDelilah Hymas Feb 2004 8 yearsPatricia Roberts Feb 2004 8 yearsToni Yeager Feb 2005 7 yearsYmelda Calvillo Feb 2006 6 yearsPat Cannon Feb 2007 5 yearsIrene Dillon Feb 2007 5 yearsJanice Eubanks Feb 2007 5 yearsCynthia Boland Feb 2009 3 yearsKristen Damon Feb 2009 3 yearsNancy Tuck Feb 2010 2 yearsMary Patterson Feb 2011 1 year

T-L Division Meeting Sponsorship Committee: We are expecting 250 attendees at the T-L 2012 meeting in May and we want everyone to remember what an awesome meeting it will be long after the event.  Please contact [email protected] if your company would like to donate any items for the goodie bags or if your company would like to underwrite the event in any other way. 

T-L Division Meeting Fundraiser Committee: We would like to invite you to order your T-L 2012 Sleep Shirts – they are comfortable, soft and fashionable.  If you order now they will be here in time for Christmas!  They are available for only $20 and proceeds go to help our chapter.  Please contact Frances Jackson at [email protected] to place your order.

 

Clear Lake Connection Jan/Feb 2012 15

2011-2012 Board of Directors:

President :  Carla Flowers, CAP-OM - BioPresident Elect: Tina Wiggins, CAP-OM - BioVice President: Charlene Kesee, CAP-OM - BioSecretary:  Bonnie House, CAP-OM - BioTreasurer:  Emily Gardner, CAP-OM - Bio

The Texas-Louisiana 2012 Annual Meeting and Education Forum will be held at South Shore Harbor Resort and Convention Center in League City, Texas, May 18 - 20, 2012. We hope you will attend this weekend of education and enrichment. It is guaranteed to be exciting and energize you in your work and at home. The Tours and Events committee has gone "overboard" with a Sunset FantaSea Cruise planned for Thursday night, May 17, on beautiful Clear Lake leaving from South Shore Resort's Marina, and other exciting surprises are planned as well. Please join us in "Making the Leap to Remarkable!"

Our core values:

Integrity: We demonstrate this cornerstone of our profession through honesty, accountability and high ethical standards.

Respect: We create respect within our profession and association through listening, understanding and acknowledging member feedback.

Adaptability: We ensure the success of our association by embracing positive change and by nurturing diversity, creativity and visionary thinking.

Communication: We cultivate and maintain excellence by remaining approachable at all levels, communicating openly and building strong relationships.

Commitment: We are steadfast in our goals to develop learning opportunities for career-minded administrative professionals and to strengthen efficiency and effectiveness.

Clear Lake Connection Jan/Feb 2012 16

IAAP FACT SHEET

OBJECTIVE:

The Clear Lake-NASA Area Chapter will host the 2012 Texas-Louisiana Division Annual Meeting in League City, Texas in May for 1900 members throughout the two states. The Clear Lake-NASA Area Chapter, through cooperation with its members and the Clear Lake area business community, will provide facilities, services, seminars, and business sessions for continuing professional development and education.

FACT:

The 2012 Texas-Louisiana Division Annual Meeting will be held May 18-20, 2012 at the South Shore Harbour Resort & Conference Center. Tours of the various highlights of the Clear Lake community are being planned for those in attendance.

INTERNATIONAL ASSOCIATION OF ADMINISTRATIVE PROFESSIONALS

The International Association of Administrative Professionals (IAAP) is a not-for-profit professional association for office professionals with approximately 28,000 members and affiliates and nearly 600 chapters worldwide. Our mission is to enhance the success of career-minded administrative professionals by providing opportunities for growth through education, community building and leadership development.

The association was founded in 1942 as the National Secretaries Association to provide a professional network and educational resources for secretarial staff. The association's name was changed in 1998 to the International Association of Administrative Professionals to encompass the large number of varied administrative job titles and recognize the advancing role of administrative support staff in business and government.

IAAP membership benefits include access to educational services and products, research findings, OfficePro® magazine, discounts on IAAP Connections newsletter, Internet Website (http://community.iaap-hq.org/home/), service and support from IAAP World Headquarters staff, travel and insurance discounts, and much more.

CLEAR LAKE-NASA AREA CHAPTER

The Clear Lake-NASA Area Chapter was chartered on October 22, 1986. We have been active within the community in furthering the quality of office support for our business leaders. Through San Jacinto Community College, we provide Certified Professional Secretary review courses. The Chapter also supports the Clear Lake community by conducting an annual food drive and annual holiday gift drive for senior citizens, Dress for Success clothing drive annually for women returning to the workforce, and adopting a needy family annually among many other charity events.

Clear Lake Connection Jan/Feb 2012 17

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Relocating for Work: What Would It Take?Uprooting your life for a position in a new city is a huge endeavor. Whether you’ve accepted a job offer with a new company, or a position within your current organization, it’s important to consider what factors would make a move worth the effort. These include:

•Compensation for the new position•Cost of living in the new city•Status of the new position•Distance of the move•Family considerations

What else should professionals consider before making a move for their career? Start by looking at the big picture. Make sure you’re aware of all factors involved in relocating, rather than focusing on a single element of the job. For example, though a company may provide a solid benefits and compensation package, would you be comfortable living in the new city? Thirty-one percent of executives polled in a survey by our company said the quality of life in a new city would be the most influential factor in their decision to move. You may want to examine elements of the proposed geographic area, such as crime, school rankings and cultural events.Other questions include: Does the employer offer moving assistance or job-placement services for spouses? Will you be needing a car or does the city have a good public transportation system? If you do need a car, will you have to pay for parking, or will your company cover this expense? Are there opportunities for further growth with the firm? Will you be able to work on the types of projects you enjoy? Will you be given the resources you need to succeed?

Even if relocating is a smart professional move, you also must determine if it’s right for you personally. Does relocating come at a good time for you and your family? Are family members going to enjoy the new location, or will they resent losing friends, changing schools or having to find new employment? Can you afford the move and the cost of living in the new location? Relocation can be a beneficial career move, as long as you examine all the factors associated with pulling up roots. While a move to a new city can be exciting, it’s important to remember that for some the best choice is to stay put and wait for the next opportunity.OfficeTeam is the world’s leading staffing service specializing in the placement of highly skilled administrative and office support professionals. The company has 315 locations worldwide, and offers online job search services at www.officeteam.com.

Clear Lake Connection Mar/Apr 2012 24

GETTING PAST SECURITY!I am the Key Master and the Gate Keeper!

By Donna M. Rodgers, CAP

In the world of office administration, it takes a strong personality to carry

off these two assignments successfully. However, it can be done!

Each work day the “Key Master” OFFICE ADMINISTRATOR (OA) opens the boss’s door to

get the day started. The same holds true for the close of business each day. It’s the OA

who closes up the office.

One of the first things that an office professional learns is that protection of the boss is

imperative. He may tell the troops on the floor that he has an open door policy, but the truth

of the matter is that the OA maintains his calendar and has more control than sometimes

the boss realizes. If there’s a scheduled appointment on the calendar, then the “open door

policy” is generally null and void, except in the case of fire drills or some other emergency.

Sometimes when the door is open, the OA Gate Keeper has to step up, or even stand in

the doorway, to head the individual off at the pass if an interruption of a telecon or closed

door meeting is imminent. She also has the key to his office!

This being said, there’s usually an opportunity to network with the visitor/employee if they

arrive early for their scheduled appointment. If there’s a meeting going on when they arrive,

then that’s the reason for three chairs outside of the boss’s office. It’s almost like subtly

telling them to take a number, sit down and relax for a few minutes. If the meeting runs

long, then the OA has the opportunity to knock on the door and possibly use the key to

remind the boss of his next appointment in a very professional manner, of course!

Now that’s power!

Clear Lake Connection Mar/Apr 2012 25

Brushing Up Your Listening Skills

The New Year is always a time to step back and see what kinds of things you would like to improve. First on the list for many people is to "improve my communication skills". But when people think about what they want to improve about their communication skills,

listening is often not considered or is at the bottom of the list.

Well, I recommend that you move it to the top of the list! First, see if you are guilty of any of these barriers to effective listening.

        1. Discounting and tuning out the entire message when a flaw is found.        2. Judging the sender instead of the message.

        3. Thinking about what you are going to say next instead of listening.        4. Interrupting before the speaker is finished.

        5. Letting your mind wander while the person is talking.

If you are like me, you too are guilty of some of these barriers. Resolve to improve your listening skills with these tips.

1. Always let the speaker finish. Wait your turn.2. Check for understanding by asking questions (if appropriate) or paraphrasing what the

person has said.3. Keep good eye contact and avoid fidgeting.

4. Stop what you are doing and concentrate and focus on the speaker.5. Be empathetic to the speaker. Imagine yourself in their shoes.

6. Don't pass judgment before you listen to the complete message. Keep an open mind.7. Don't jump to conclusions or finish a sentence for them.

8. Watch the speaker's body language and listen to his vocal tone.

Being a good listener has many advantages. It can:1. Make you more promotable.

2. Increase your job satisfaction.3. Make you more efficient.

4. Improve your ability to solve problems.5. Make people like you and improve your working relationships.

6. Keep you aware of what is going on in your organization.

And finally. when we talk, our blood pressure goes up. When we listen, it goes down!

They say you teach what you need to improve yourself and in my case, that is true with listening skills. Among my communication skills classes, I teach one called, "Can You Hear Me Know??The Power of Listening Skills." Contact me if you want more information at: [email protected]

Contact me if you would like to talk about a customized team retreat to work on any of your specific team or customer service issues. I can be reached via e-mail at: [email protected] or by

phone: (281) 280-8190 or 800-375-2982.

Something to think about…

“Our lives begin to end the day we become silent about things that matter.”

Dr. Martin Luther King, Jr.

The Clear Lake Connection is published bi-monthly by Irene Dillon, CAP-OM and Carrol Cribbs, CAP.

Submissions may be sent via e-mail to [email protected] and [email protected]

Mar/Apr issue deadline: Friday, March 2, 2012Mar/Apr issue deadline: Friday, March 2, 2012

Websites: www.iaap-hq.orgIAAP Headquarterswww.iaap-txla.orgIAAP Texas-Louisiana Divisionwww.iaap-clnac.orgIAAP Clear Lake/NASA Area Chapter

Prayer Requests: Healing for Natasha Spradley, daughter-in-law of Michelle SpradleyComfort for the family of Betty Carter, mother of Frances JacksonO’Malley FamilyHealing for Toni YeagerSpeedy recovery for Breanne Halata

Clear Lake Connection Jan/Feb 2012 26


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