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Browser Cache How to Clear Browser Cache

Prepared by: [EIS Assist] Last modified: 28 February 2017 (version 1.0)

Clearing Browser Cache

Information Services 28 February 2017 - i - CRICOS No. 00233E

Contents

Clearing Browser Cache....................................................................................................................... 1

Before you begin ............................................................................................................................. 1 Cache - How it can help ........................................................................................................... 1 Forcing Refresh .......................................................................................................................... 1 Saved Passwords ........................................................................................................................ 1 Tips for clearing browser cache. .............................................................................................. 1

Windows ................................................................................................................................................ 2

Google Chrome ............................................................................................................................... 2

Microsoft Edge ................................................................................................................................ 3

Microsoft Internet Explorer .......................................................................................................... 4

Mozilla Firefox................................................................................................................................. 5

Apple Safari for Windows .............................................................................................................. 6

Opera ................................................................................................................................................ 7

MAC ....................................................................................................................................................... 8

Safari .................................................................................................................................................. 8

Google Chrome ............................................................................................................................... 9

Mozilla Firefox............................................................................................................................... 10

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Clearing Browser Cache

Information Services 28 February 2017 - 1 - CRICOS No. 00233E

Clearing Browser Cache Before you begin Cache - How it can help Entire websites or elements of webpages such as images (buttons or icons) and photos are stored locally on your computer hard drive in area called browser cache or temporary internet files. When accessing websites the local cache is checked for copies and if found loads the site from hard disk rather than over the internet for faster website browsing and less data transfer.

Occasionally the cache can cause page load issues, for a number of reasons, or become corrupt. Clearing your cache is one of the first troubleshooting steps necessary to resolve page load issues.

Forcing Refresh You can use browser shortcut keys to reload pages from the web server rather than local cache if you’re experiencing page issues. This is dependent upon your operating system, simply press the relevant key combination below to reload page content from the server.

Windows: Ctrl+F5

Mac/Apple: Apple+R or Command+R

Saved Passwords If you depend upon a browser for saved passwords that are automatically filled in when you sign into a website ensure you know what these passwords are prior to completely clearing the cache.

Tips for clearing browser cache. • While this document outlines how to clear cache for the most current browser

versions as at February 2017, if you are using older or mobile versions you can see instructions for accessing browser settings from http://www.refreshyourcache.com/en/home/ you can also find what browser you’re using by visiting https://whatbrowser.org/ It is advisable though to clear your cache completely as is describe below.

• Attempt a forced refresh first, if the problem exists proceed to clear your browser cache.

• You can set most browsers to clear the cache every time the browser is closed. This can be useful when using browser based applications such as PeopleSoft.

Clearing Browser Cache

Information Services 28 February 2017 - 2 - CRICOS No. 00233E

Windows Google Chrome Using Google Chrome version 56, click on the customise and control Google Chrome button located in the top right of the browser window, then click More Tools > Clear browsing data… or press shortcut key combination: Ctrl+Shift+Del.

When the Clear browsing data page displays ensure you select the beginning of time for items to be cleared, tick all boxes and then click Clear browser data.

Once cleared, the settings screen will display indicating that your Chrome browser cache has been cleared. Relaunch the browser.

Clearing Browser Cache

Information Services 28 February 2017 - 3 - CRICOS No. 00233E

Microsoft Edge Using Microsoft Edge, click on the Hub button > click the History icon and then Clear all History, or press shortcut key combination: Ctrl+Shift+Del.

You can also click on the More button “… “ > click Settings > and click Choose what to clear. Once the Clear browsing data page displays tick all checkboxes then click Clear.

Once the browser cache is clear you can click anywhere on the browser page to have the menu automatically close. Relaunch the browser.

Clearing Browser Cache

Information Services 28 February 2017 - 4 - CRICOS No. 00233E

Microsoft Internet Explorer Using Internet Explorer version 11, click on the Tools menu and select Delete browsing history… or press shortcut key combination: Ctrl+Shift+Del. If you don’t have a menu bar right-click above or below the URL bar and click Menu Bar.

Once the Delete Browsing History dialog box appears ensure you’ve selected all checkboxes, except for Preserve Favorites website data – this must remain unticked, as shown below.

Press Delete to clear your browser cache.

Once the browser cache is clear a confirmation box will appear above the status bar at the bottom of the browser. Relaunch the browser.

Clearing Browser Cache

Information Services 28 February 2017 - 5 - CRICOS No. 00233E

Mozilla Firefox Using Firefox version 51 click on Open menu button located in the top right of the browser window and click History > Clear recent history… or press shortcut key combination: Ctrl+Shift+Del.

When the Clear All History page displays ensure you select Everything for Time range to clear, tick all boxes and then click Clear Now.

Once the cache clear process is complete the Clear All History dialog box will close. Relaunch the browser.

Clearing Browser Cache

Information Services 28 February 2017 - 6 - CRICOS No. 00233E

Apple Safari for Windows Using Safari version 5 click on Edit button located in the top left menu bar of the browser window and select Empty Cache… or press shortcut key combination: Ctrl+Alt+E. If you don’t have menu bar select the Cog icon in the top right of the browser and select Show Menu Bar.

Once the clear cache message box appears click Empty.

Once the cache clear process is complete the message box will close.

Relaunch the browser.

Clearing Browser Cache

Information Services 28 February 2017 - 7 - CRICOS No. 00233E

Opera Using Opera version 43 click on the Menu button located in the top left of the browser window and select More Tools > Clear browsing data or press shortcut key combination: Ctrl+Shift+Del.

When the Clear browsing data dialog box displays ensure you select the beginning of time for items to be cleared, tick all boxes and then click Clear browser data.

Once cleared, the settings screen will display indicating that your Opera browser cache has been cleared. Relaunch the browser.

Clearing Browser Cache

Information Services 28 February 2017 - 8 - CRICOS No. 00233E

MAC Safari Using Safari 7 on MAC OS X click on the Safari menu button located in the top left of the Finder browser window and select Preferences. Click on the Privacy button and then press Remove All Website Data….

When the confirmation dialog box appears click Remove Now. Close the preferences window and relaunch the browser.

Preferably, you can also enable the Develop Menu in Preferences under the Advanced menu by ticking the checkbox Show Develop menu in menu bar. You can then select within the Finder menu Develop > Empty Cache. Using Safari version 10 on Yosemite or El Capitan select Safari on the tool bar and then click Clear History.

Clearing Browser Cache

Information Services 28 February 2017 - 9 - CRICOS No. 00233E

Google Chrome Using Google Chrome version 56, click on the Chrome Menu and select Clear Browsing Data… or press shortcut key combination: Shift +Command+Delete

When the Clear browsing data page displays ensure you select the beginning of time for items to be cleared, tick all boxes and then click Clear browsing data.

Once cleared, the settings screen will display indicating that your Chrome browser cache has been cleared. Relaunch the browser.

Clearing Browser Cache

Information Services 28 February 2017 - 10 - CRICOS No. 00233E

Mozilla Firefox Using Firefox version 51, click on History Menu and click Clear Recent History… or press shortcut key combination: Shift+Command+Del

When the Clear All History page displays ensure you select Everything from the Time range to clear, tick all boxes and then click Clear now.

Once the cache clear process is complete the Clear All History dialog box will close. Relaunch the browser.