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Clearstream Global solutions for the Asian market

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Clearstream – global scale

– More than 11 trillion EUR of assets under custody globally

– Over 126 million settlement transactions processed every year

– Around 600 billion EUR average monthly collateral management outstandings

– Up to 4,000 settlement cycles during our 21/24 daytime settlement window.

Global reach with a focus on Asia

– Access to 52 domestic markets – plus international and global emissions markets (including 11 in Asia and Australasia)

– 96 currencies supported for issuance in your time zone (18 from Asia and Australasia) – 43 of which are settlement currencies (10 from Asia and Australasia)

– More than 100,000 investment funds available for order routing in 29 domiciles worldwide

– 2,500 customers in 110 countries (319 relationships in 40 Asian countries).

Services tailored to an Asian client base

– Stable, multilingual and experienced team, speaking 21 languages (10 languages in Asia)

– Asian office support 24/7– Asia-specific customer service

and relationship management from our three offices in Hong Kong, Singapore and Tokyo

– Our operational centre in Singapore supporting the whole Asia and Australasia region bringing us closer to our customers and to the market in every activity (new issues, income, corporate actions, tax, cash management, credit, treasury, settlement, investment funds services, collateral and risk management, etc).

All information in the brochure valid as at August 2012

3Global solutions for the Asian market

Clearstream – a single window to the world

Asia has long been a part of Clearstream. In fact, it was in 1990 that we inaugurated our first office in Hong Kong.

Since then, our business has grown and expanded in line with our customers’ appetite for our services until today our workforce in Asia numbers almost 100; increasing annually as we continue to hire more experts in the financial industry. The teams in our three Asia offices – Hong Kong, Singapore and Tokyo – look after our customers in the region and beyond: each area integrated but able to handle the local specifications of the individual countries. Hong Kong is the hub for our Northern Asia activities whilst we cover Southern Asia with our growing Singapore branch.

Asia, as a key component of Clearstream’s overall business, has and will continue to command a significant part of our strategic investment. We are committed to

working with our partners throughout the region and, as we get to know more players in the market, together establishing a common, efficient business environment for all market participants. By listening and working together we can shape the future of the Asian financial markets.

Dedicated team

One of our biggest assets is our ever-expanding team of regional specialists; many of whom have been with us and our customers now for around twenty years. Each one brings with them a vast knowledge of our specialised industry and facilitates the company’s understanding of the diversity of the Asian market. By knowing you and your needs, they are our gateway to your world.

A lot has changed in Asia since the opening of our first regional office, in particular the establishment and growth of key global financial centres. We have been there through good times and the tough moments; a fact that is appreciated by our customers.

Committed to the future

We are excited about the future; Asia is certainly the engine of growth for the world. As more financial innovation emerges from its nations we will facilitate developments by increasing our market access and creating additional tailored services. We are committed to helping our customers stay ahead of market evolution and are confident that, together, we can continue to form lasting, mutually beneficial partnerships.

Clearstream – the post-trade powerhouse for Asia.

A trusted global name

support, customer service and account management in their own time zone, throughout their full business day.

For many years now, Clearstream has been known as the best international central securities depository (ICSD). This fact, which is easy for us to tell you, is validated time and time again by our customers and echoed in the client-led Global Custodian survey in which we have maintained the top rating since 2004. We are a world leader in the issuance and distribution of securities, post-trade services (encompassing settlement, custody and asset services), investment funds liquidity and risk management and IT outsourcing. We provide innovative services for all major asset classes, including equities, bonds, funds, structured products and commodities.

Throughout the last 40 years, Clearstream has established itself as the specialist in post-trade services.

Back in 1970, the company – known then as Cedel – was launched, as 66 institutions from 11 countries joined forces to create a clearing and settlement system designed primarily to increase efficiency and reduce the costs and risks associated with the Eurobond market.

Although bonds are still at the heart of our business, as the industry matured so did we. Our transformation into an all-inclusive global post-trade service provider is a result of continual innovation and a desire to bring the very best to our customers wherever they may be situated – values that have remained intact throughout the years.

Our name change to Clearstream happened in 2000 when we merged with Deutsche Börse Clearing. This paved the way for Deutsche Börse Group to become a 100% shareholder two years later and provided us with a solid foundation; joining forces with one of the most globally renowned exchange organisations has brought significant advantages to our customers that are unique to our business model.

In 2009, our commitment to Asia was cemented when we opened our first fully-fledged operational hub in Singapore. Today, along with our offices in Hong Kong and Tokyo, we employ almost 100 people in the region. At the same time we extended our daytime settlement window by seven hours, ensuring real-time business day coverage for all Asia and Australasia time zones. Our local partners, such as central banks, local agents and monetary authorities now benefit from stronger operational

Stable and reliable

We are a trusted global name in the financial industry. Our credit rating remains solid (AA from the major credit rating agencies Standard and Poor’s and Fitch), demonstrating our focus on risk management and operational efficiency.

Luxembourg is the headquarters for our international central securities depository (ICSD), with other operational centres in Frankfurt (where our German central securities depository (CSD) is headquartered), Prague and Singapore and further offices in Dubai, Dublin, Hong Kong, London, New York and Tokyo.

We are deep in the heart of the world’s major financial centres. And always close to our customers.

4 Global solutions for the Asian market

Our unique model services your assets from A-Z

Combining our strengths

In today’s world of global financial instability, Clearstream is the only (I)CSD which can offer the advantages that come with this unique fully-integrated model.

For instance, in the past few years, we have leveraged the combined knowledge of our different entities to bring out innovative products, such as GC Pooling® (a collateral management offering from Eurex and Clearstream that provided crucial liquidity during the credit crisis of 2008). And, together with the cash market segment Xetra, in 2011 we launched a unique way of trading investment funds on exchange.

Being part of the Group has meant being able to tap into the benefits of Deutsche Börse’s world-class IT network and offer those same cutting-edge technologies to our customers.

None of our competitors can offer these types of cross-divisional activities and increasingly the Group’s business model, especially in the field of collateral management, is serving as the blueprint worldwide.

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Being a key part of Deutsche Börse Group is a major strength for Clearstream, giving us a distinct advantage within the financial world – the fact that we, as a Group, can offer a fully-integrated business model (that includes a central counterparty (CCP) with our sister company, Eurex Clearing).

Together, we have the possibility to service your assets throughout the whole value chain from issuance through trading, clearing, settlement and custody of a security to the more bespoke added-value services, such as collateral management and asset servicing.

The Group also provides market data and analytics to multiple financial institutions and our IT business is renowned for its robust, reliable infrastructure and state-of-the- art security.



We value partnership

this motto gives us the possibility to create opportunities.

For instance, in 2006 we became the first provider outside Japan to offer international settlement and custody of Japanese Government Bonds (JGB). This was a direct result of working closely with the Central Bank of Japan and together developing the necessary tools that allowed us to hold and settle JGBs on our platform.

We have also recently announced an affiliation with Hong Kong Exchanges and Clearing Ltd (HKEx) as a founding member of their Ecosystem initiative. This innovative hub will help joint participants connect more efficiently with each other within a secure and monitored environment.

Central banks is a segment we know and work with very closely. More than 20 Asian central banks rely on us to manage their holding of fixed income and the equities part of their FX reserves. And they value our service quality and renowned customer service. On another front, we continue

Ours is a dynamic industry shaped increasingly by a complex web of regulations that requires careful navigation. We must anticipate these changes and develop flexible solutions that will help us all meet tomorrow’s challenges.

Understanding where our strengths lie is also an important element. We know we cannot be the best at everything, everywhere, and to attempt this could potentially dilute our core expertise. However, partnering with like-minded, leading global companies and utilising each other’s strengths results in a win- win situation both for us and our customers. Through us, you can expect the very best.

Working together

We have long been known for this partnership approach and believe that sharing highly complementary strengths and services with the right partner also drives innovation – a key element of our focus. Living

our close cooperation and discussions with regulators and central banks to prepare the banking sector to face all the new regulations like Dodd Frank and Basel III that will affect everyone’s daily business.

Liquidity management is currently a key market concern and we deliver a sophisticated solution. Our Global Liquidity Hub’s success is built on its open architecture; its service is enriched as we partner more with key industry players, such as the Australian Stock Exchange (ASX). Liquidity Hub GO (Global Outsourcing), for example, offers the opportunity for other financial infrastructures to deliver Clearstream’s state-of-the-art collateral management system to their own customers. Additionally, we have expanded our commitment to partnership with agent banks through Liquidity Hub Connect.

We value partnership. This means we value trust, transparency and mutual respect – and our partners can rely on these qualities when they turn to Clearstream.


Creating a world of opportunities

Asia is an eclectic mix of styles, cultures and economies; each with their own expectations. We recognise there is no “one hat fits all” answer but that we need to find solutions that address the diversity of each specific country.

However, one of the underlying concerns in the Asian market is market fragmentation within the region as a whole. This concern is not contained to Asia alone, but how the financial industry currently functions on a global level – a fact we must accept as we strive to bridge the existing inefficiencies.

While some Asian CSDs have bilateral links with their counterparts in other countries, the limited number is disadvantageous for the growing desire in cross-border investment. It is a challenge being addressed by many local authorities and key

participants who support the increasing levels of intra-regional investment, and also the expansion into a wider global community.

Helping shape the future

We have been working actively with a number of these groups and are able to bring the wealth of experience we gained in helping shape the Eurobond market to the discussion table. Many of the solutions we have previously designed address not-dissimilar problems and can be adapted to complement the creation and maturity of an Asian market infrastructure.

We believe that establishing a favourable environment will boost cross-border investment while simultaneously reducing operational risk and dealing with regulatory burden. Here is where we can really add value.

Due to our neutral standing within the industry, we are regularly invited to participate in helping analyse and shape new regulations; either by sitting on advisory boards or attending working groups. One such example is the new Sub-forum 2 on Efficiency being run by the Asean+3 Bond Market Forum (ABMF) of the Asian Development Bank, aiming to bring greater efficiency to the bond market on a pan-Asian level.

Having this unique position is certainly a responsibility we take extremely seriously, but it also gives us the possibility to talk directly about our customers’ needs and concerns.

Anticipating the trends

As the world changes so too do global markets evolve and adapt to new trends and tendencies; the last few years have seen more rapid changes in the financial industry than perhaps in the whole of the previous century. It is imperative to respond quickly or fear being left behind and therefore it is important to have a partner who understands the problems, finds solutions and helps you adapt to them smoothly and in a timely manner. This is our job. We anticipate the changes and develop tailored solutions that will address our customers’ concerns. For instance, advanced collateral management solutions are extremely important to maintain liquidity in the marketplace and we have leveraged our knowledge to develop products, such as GC Pooling®, a collateral management offering that provided crucial liquidity during the credit crisis of 2008.

Another example is our Funds Trading on Exchange service that was developed specifically in response to increased demand for UCITS products from our Asian customers and to aid their style of investment of buying and selling their fund shares more quickly than others. By combining our order


routing platform Vestima with Deutsche Börse’s cash market platform Xetra we offered our customers an additional funds distribution venue and hence boosted the attractiveness of investment funds as an asset class. Through our service, investment funds can be traded like equities and benefit from the same advantages: immediate order execution, reduction of operational risks and significantly lower transaction costs.

Reaching further

Working with Clearstream means you enjoy access to the largest expanse of ICSD network links (with 52 domestic markets plus international and global emissions markets) to complete your transactions in multiple asset classes

and currencies. But we are not complacent. There are always deadlines to improve, links to upgrade, asset classes and currencies to add to name but a few of the daily discussions we have around the globe.

We know you expect us to grow our network in Asia (and beyond) and we are actively working on finding alternative ways to increase our number of domestic markets both in the Asia-Pacific region and further afield. Where we believe potential exists, we are committed to engaging with the local authorities and finding the best partner to open a new, beneficial channel. And in doing so, making access to the financial markets easier, more efficient and more secure.


We are proud of the recognition given to us by our customers and respected third parties. We are the best-rated ICSD across multiple industry surveys and for many areas of our business.

For instance, in the 2011 Agent Banks in Major Markets Survey, conducted by the widely-respected Global Custodian magazine, we were classified as a “Top-Rated” ICSD for the “Leading Clients” and “Cross-Border” categories. This is the eighth consecutive year Clearstream has maintained the top rating.

Furthermore, we received a “Best in Class” award in the survey across all 12 service categories in both the Leading Clients and Cross-Border/Non-Affiliated categories. The annual survey of Agent Banks in Major Markets measures client perceptions of the quality of settlement and asset servicing.

Winning year after year

It’s easy for us to tell you how good we are, but we prefer you hear it straight from our customers.

12th year running

In the tri-party area we were once again first in the rating of tri-party agents in the International Securities Finance (ISF) survey, winning the overall table, overall EMEA, overall Asia, overall repo and overall securities lending. We also received top rating as a tri-party securities financing provider in Europe for the 12th consecutive year in the Global Custodian magazine’s 2012 Tri-party Securities Financing survey, where Clearstream was awarded Best in Class in all six service areas.

For the first time, Clearstream was also rated for the Asia and Global regions (the only ICSD to ever have achieved this), with a Best in Class award in four out of the six Asia service areas. The survey studies providers of tri-party securities financing services to the international securities market.

Ratings

5.80

5.70

5.60

5.50

5.40

5.30

5.20

5.10

5.00

2004 2005 2006 2007 2008 2009 2010 2011

Global Custodian Magazine Agent Bank Survey:Clearstream has been awarded the rank of top ICSD for eight consecutive years.

Clearstream Euroclear Average score for Clearstream during last eight years

Building and maintaining a network of partnerships in every region of the world is paramount to the success of our company: we are the single access point to many markets and multiple asset classes. Our customers appreciate the fact that their key counterparties are also part of our world – this close network makes both life and business easier.

Investors value our first-class services in custody, securities lending and other value-added services. Issuers are attracted by the depth of funding available in (and through) Clearstream, the diversity of our investors’ pool as well as prompt delivery and re-usability of assets.

Global reach, local touch

We are permanently seeking new opportunities for expansion into the Asian region. No market is excluded from this possibility providing the regulatory and settlement mechanism allows us to offer our rigorous risk and service standards. Criteria for possible entrance include: customer interest; local market infrastructure; regulatory framework; macro-economic factors, such as gross domestic product and market cap; credit worthiness and the technical quality of potential providers.

Currently we have links to 52 domestic markets (and also the international and global emissions markets). Eleven of them are in the Asia and Australasia regions and we are well into discussions with a number of others. In fact, we have the largest number of domestic links of any ICSD, meaning securities from these countries can be quickly and efficiently settled both locally and internally within Clearstream. This is done with the help of sub custodians, cash clearing banks and in some cases directly with the local CSD

themselves, who act as intermediaries between Clearstream and the domestic market.

By leveraging these important partnerships we can move ever closer to the markets we serve, providing local, regional as well as global solutions. Our team of network managers, based in Singapore, also maintains an ongoing dialogue with regulators and central infrastructure providers with the objective to create opportunities for new markets and to improve settlement efficiency and asset optimisation in existing markets.

We seek to offer a first-in-class service in all the markets we connect to our network by working with the very best local agents. This enables us to offer the highest quality of service combined with unique local capabilities. The benefits for our customers are compounded by our ability to do the same in all the markets we serve. This is what we call global reach.

Dubai

Frankfurt

Hong Kong

New York

Prague

Luxembourg

Dublin

London

Singapore

Tokyo


Our office locations and domestic links

Operational hubs Representative offices

Dubai

Frankfurt

Hong Kong

New York

Prague

Luxembourg

Dublin

London

Singapore

Tokyo


Current domestic markets

Asia and AustralasiaAustralia, P.R. China – Mainland, P.R. China – S.A.R. Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Singapore, Republic of Korea, Thailand.

Europe, Middle East and Africa Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, NASDAQ Dubai, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom.

Americas Argentina, Brazil, Canada, Mexico, Uruguay, USA.

OthersInternational market, global emissions market.


One Clearstream = complete solution

At Clearstream, our integrated business model offers a comprehensive range of services for every part of the post-trade market as well as the issuance of securities and IT services. Think of us as the post-trade department store – a one-stop shop – where you can mix and match our solutions to best suit your purposes. The further you enter the full world of Clearstream the more you increase efficiency, minimise risk and potentially reduce business cost. Whatever your wishes, we deliver productivity and interoperability in a complex environment – and always with the emphasis on partnership.

Issuance services

Our issuance services span the issuance and distribution value-chain end-to-end from prospectus review and advisory, ISIN code allocation and primary distribution to issuance accounts monitoring and multi-currency services. Asia is well covered with primary distribution channels to all major Asian markets.

Settlement

We settle market transactions in international and domestic securities traded across borders. Upon receipt of an instruction, we ensure the transaction settles on time by using a book-entry system in which cash and securities change hands simultaneously. Our industry-leading settlement engines are fully optimised, allowing real-time settlement – especially important in today’s environment where a premium is placed on rapid settlement and maximum liquidity.

Custody and asset servicing

Our customers deposit their securities with us and we manage, safekeep and administer them. We also offer a best-in-class range of asset servicing solutions that reduce custody administration costs, including income, corporate actions, proxy voting and tax services.

Investment funds services

With our investment funds services, customers enjoy a single point of access to a variety of open architecture solutions ranging from order routing to settlement and custody. Our engine, VestimaLink

routes orders from distributors to the relevant transfer agent as well as providing a central settlement hub, streamlining procedures and mitigating operational risk.

IT outsourcing services

Security and robust disaster recovery solutions are at the heart of all our IT services. We offer a full range of data centre, co-location and IT managed services tailored to your business size from IT hosting and managed services to services on demand, including Business Process Outsourcing, Software as a Service and Application Service Provisions solutions.

Connectivity

CreationConnect, our state-of-the-art connectivity solution, is a fully flexible, real-time gateway to our complete ICSD package of services. Highly secure, inexpensive and quick to implement, you can mix and match our products to create your own bespoke solution. Monitor progress, make queries and create reports to have a full, real-time overview of your business.

Global securities financing

Our global securities financing services seek to collaborate with regulators and market players to unlock sleeping assets and increase collateral supplies. Our full range of services aims to increase collateral velocity and provides an industry platform for liquidity and market risk mitigation. All with 100% Asia and Australasia time zone support.


Where issuers and investors meet

Local and international financial institutions, corporations and governments come to Clearstream as part of their capital raising and investment processes either directly for themselves or as agents for their institutional and retail customers. Clearstream is ultimately where everyone meets to settle their executed transactions.

Our regional Global Issuer Hub team, based in Singapore, serves the Asian issuer community with high quality advice and support. We have a wide range of flexible solutions covering the entire issuance and distribution value- chain from prospectus review and advisory services and security code allocation through to global primary market distribution.

Your single gateway

Asian issuers can distribute worldwide to just about any global investor as 48 key domestic CSDs are accessed seamlessly through Clearstream. Furthermore, in 2016, Clearstream can be your single gateway to TARGET2-Securities – the European Central Bank’s pan-European settlement infrastructure platform – ultimately facilitating issuance and distribution across all of Europe. This will provide, in essence, reliable access to a single European liquidity pool bringing with it a wealth of opportunity for investors throughout the globe, including those from Asia.

Developing strong partnerships with key players in the Asian market leads

to innovative customer opportunities, often allowing us to bring new services to market earlier than our competitors. One such instance was the internationalisation of the Renminbi where we were the first ICSD to both issue securities and provide full DVP settlement in the currency. And, as appetite for this important currency intensifies, we have the tools to support its international issuance as well as the increased use of Dim Sum bonds as collateral.

Our issuer services are designed to lower costs, reduce time to market and provide the ideal platform to promote and sustain Asia’s global growth in line with the expectations of this fast-moving region.

Global issuer services include:

– Prospectus review and advisory services for issuers, law firms and issuer agents

– National Numbering Agency for XS and LU ISINs

– Securities admission– Electronic Document Transfer (EDT)– Code allocation: pre-allocation,

automated file uploads, EPIM and instruction-based

– Primary distribution support through dedicated teams

– Automated mark-up / -down– Registered shares – recording

of share holdings at beneficial ownership level

– Vaults.

Thanks to our range of services and market coverage, the Asian region’s key concerns are well addressed: cost reduction, risk management, efficient modern processes and global access.


Settlement and asset servicing

As the international market continues to grow, and as Clearstream adds more instrument types to the services we offer (e.g. revenue bonds and J-BIEM bonds launched recently), the nature of securities becomes more complex. This is particularly true in areas where the handling is not yet fully automated and consequently difficult to handle. Multi-currencies and multiple legislations are only a few of the challenges we are addressing to bring much-needed order and simplicity to market players.

We believe the solution is two-fold: initiate changes in the marketplace in conjunction with key stakeholders while at the same time investing heavily in providing innovative products and services to our customers.

currencies they actively manage or conduct business in.

Our cutting-edge settlement platform is the most efficient in the world, allowing customers to enjoy flexibility in their choice of services. We offer more settlement solutions than any of our competitors: each designed to maximise settlement opportunities while minimising delay. Instructions are processed in real-time with no restrictions – we never limit the amount or complexity of the netting algorithms we run roughly 4,000 times during our 21/24 settlement day.

Settlement services include:

– Cash management – Credit facilities – Single matching account – Umbrella credit and collateral

services – Automatic securities lending – Transaction management.

We are constantly looking for pioneering ways to increase the speed, reliability and quality of our asset servicing tools. One such innovation was our cleansing and scrubbing tool designed to improve accuracy and timeliness in source information. Since its launch, we have significantly minimised reversals in an environment where payments are constantly rising.

Asset servicing services include:

– Corporate actions – Proxy voting – Income – Tax.

One of the added benefits arising from our daytime settlement extension in 2009 was the possibility to offer significant improvement for our settlement deadlines, which in turn led to increased service levels in asset servicing and collateral management. Today, we offer same-day cash deadlines in many of our Asian currencies, including JPY, HKD, SGD, AUD and NZD.

Improving existing services also ensures we keep pace with customers’ wishes. For instance, our Automatic Foreign Exchange Service (Automatic FX) was recently improved to give greater flexibility in automated cash management, giving our customers greater control on how they convert proceeds to the main


Global securities financing

Efficient and timely movement of collateral is the life-blood of the financial world; without it markets fail to function in a robust manner and eventually seize up. In today’s world, collateral is scarce. Those with liquid assets have a rare possibility to utilise their resources and become the global liquidity providers of the future. Clearstream is their gateway into this world.

We have been providing our customers with access to liquidity for more than 20 years and it has increasingly become one of our top priorities. You can rest assured that our collateral management team in Asia has expert knowledge to help you navigate your way through this new opportunity.

Independent studies* show that the current, somewhat inefficient management of collateral by the banking sector is detrimental to the global financial system. Optimising the value and use of collateral, such as working with a limited number of collateral pools, could save the industry in excess of EUR 4 billion annually.

We are true pioneers in the liquidity and risk management field. Our award-winning Global Liquidity Hub delivers integrated securities lending, borrowing and collateral management services in cash, fixed income and equities. The sophisticated system allows a high degree of flexibility enabling our participants to implement individual service requirements appropriate to their risk appetite. Fully-automated allocation, optimisation and substitution of securities means maximum, right-grade collateral is always available.

As the global markets adapt to a world where the pooling of collateral and liquidity management becomes increasingly important, we are constantly building innovative solutions. For instance, Liquidity Hub GO (Global Outsourcing) is set to revolutionise the way collateral management is offered by providing the opportunity for other financial infrastructures to deliver Clearstream’s state-of-the-art collateral management system to their own customers. Agent banks can also take advantage of our unique model Liquidity Hub Connect where customers’ assets remain with the agent bank while Clearstream manages global collateral allocation, optimisation and exposure coverage.

Customers that participate in either of these solutions, and subsequently their own customers, gain the advantage of our continuous development and

global expansion of the Global Liquidity Hub; as our Hub grows in depth and breath, so too do the benefits for all our participants.

Optimise your liquidity, support a trading strategy, and increase settlement efficiency with our global securities financing services that enable you to lend or borrow cash or securities against collateral, typically for yield enhancement, settlement or strategic purposes.

Global securities financing solutions include:

– Securities lending and borrowing– Repo services– Collateral management services– Pledge.

* Such as the Accenture report we commissioned last year.


Investment funds services

industry. VestimaLink offers order routing to distributors and allows trading platforms and funds agents to make their funds available to distributors. It also offers fund issuance, settlement and custody, securities financing, reporting and transparency on fund positions.

VestimaLink fits seamlessly with the advanced settlement and custody services we provide for our other asset classes, allowing you to consolidate your funds in a single account with your other assets. This brings added benefits, such as DVP settlement for subscriptions and redemptions against the fund, easy transfer within Clearstream (and over the Bridge) and consolidated custody and asset servicing. Together, our model provides a harmonised service with VestimaLink handling the complexity

of the transfer agents’ network and the necessary reference data.

By working together with our strategic partners in the Asia, we have built a thorough understanding of the diversity of the market and also the remarkable evolution in the distribution of UCITs funds over the last few years. We also recognise the challenges this brings and how our traditional services need to be adapted and tailored to suit an investor who, perhaps, differs from the usual “buy and hold” European customer.

We believe our holistic suite of solutions will help smooth current complications, such as time zone and language difficulties, the requirement to build multiple individual links with European transfer agents and time-consuming manual processing.

Asia is the most important growth market for European-domiciled mutual funds and having our headquarters in Luxembourg and strategically-positioned office in Dublin (opening Q1 2013) gives us direct proximity to two of the biggest cross-border funds domiciles in the funds world. By connecting to local transfer agents in Asia, we have also made Singapore- and Hong Kong-domiciled funds available on our platform. Moreover, due to our unique position within the Deutsche Börse Group we can offer access to the secondary exchange-traded funds market.

Investment funds services include:

– Order routing– Fund issuance– Settlement and custody– Securities financing (funds used

as collateral) – Real-time reporting.

Although the investment funds arena has changed considerably in the past years still more can be achieved. Our aim is to bring the same post-trade simplicity and efficiency to the funds world that you would expect from any other asset class, providing solutions such as automation and order routing to ensure a streamlined processing platform throughout the full trading and post-trading cycle.

VestimaLink, our suite of investment funds services, supports the cross-border distribution needs of the investment funds industry around the globe. It offers a single point of access to a world of more than 100,000 investment funds and multiple execution venues and its key objective is to absorb market complexity and deliver efficient, secure and flexible solutions for the investment funds


IT services – outsourcing made easy

For nearly a decade, we have provided a full range of data centre, co-location and managed services technology solutions to the marketplace. This natural extension of services is based on more than 40 years’ experience in running our own global settlement, custody and asset servicing systems.

We understand the demands of the international financial services industry and the specifics of their back-offices. Our commitment and dedication to quality and also stringent internal procedures are key reasons why the financial community chooses to outsource with us. Having our own banking licence means we know the business inside out and speak the language.

With the benefit of Deutsche Börse’s network of more than 6,000 connections in 26 countries, we can connect, run systems and create virtual “clouds” on a global basis: a unique proposition that only we can offer as part of an ICSD package.

We are highly experienced in database management and dedicated server

operation and quality from which our customers benefit.

IT services include:

– IT hosting and managed services within the “cloud”, with 24-hour support

– IT security tailored to your requirements

– Database management providing reliable and secure data storage

– Global networks offering more than 6,000 connections in 26 countries, including Hong Kong and Singapore

– Services on demand such as Business Process Outsourcing (BPO) solutions, Software as a Service (SaaS) and Application Service Provision (ASP) solutions. In addition, we provide a number of services on demand, including SWIFT Service Bureau offering seamless access to the SWIFT network, as well as added-value services such as anti-money laundering (AML) filtering, automated reconciliation, reporting and archiving of SWIFT messages. We also provide a flexible e-invoicing solution.

hosting and can provide fully-virtualised solutions. All our data solutions employ rigorous authentication processes to ensure data confidentiality is maintained.

Industry recognition

In a business sector where high availability, security and reliability are key, our IT processes have obtained global recognition for meeting international standards for quality and IT service management. We are certified by Det Norske Veritas (DNV), one of the world’s leading accredited certifying bodies, as meeting quality management as well as IT service management requirements.

We also have the status of Professionnel du Secteur Financier (PSF) awarded by the Luxembourg Ministry of Finance, which means our IT Hosting and Managed Services activities are regulated by the Luxembourg regulatory body, the Commission de Surveillance du Secteur Financier (CSSF). The status of PSF ensures a high standard of



A human touch behind the technology

If someone was to ask what makes us stand out from the crowd we would have to say our people. We believe trust is at the heart of our service values and we commit ourselves to a unique and durable partnership with each and every one of our customers.

Global availability

Our offices in Hong Kong, Singapore and Tokyo, together with our other seven offices throughout the world, provide 24-hour customer service through integrated customer relationship management. In total, our customer service departments speak 17 languages (10 in our Asian offices) thereby providing local assistance in your own language and time zone. We work to your business schedule, wherever you may be.

Single point of access

Every query or issue raised is followed through to resolution by a single customer service expert, with full support from all departments. A named relationship manager is appointed for each customer to manage the overall relationship so you will always know who you are dealing with. Specialist advice and direct consultation is available, when necessary, for global securities financing and investment funds services, tax advice and connectivity solutions.

Tailored training

In order to get you quickly up to speed we offer a full range of training and development services either as modules, seminars or workshops, as well as providing specialist one-to-one training tailored to your exact requirements.

A trusted partnership

We believe the key to maintaining best-in-class customer service is to keep listening, take your criticism whether good or harsh and never be complacent. We do this on a continuous basis through random post-contact satisfaction polls and annual client surveys. Our customer scorecards, focussing on operational and service delivery performance, form the basis of transparent ongoing communication with you on service improvements you can clearly measure.

We also undertake periodic service reviews that allow us to react on a company level to any specialised service you may require, closely following the evolution of your internal organisation, business focus and underlying customer need.


Why choose Clearstream?

Risk prevention and management is a major element enabling financial markets to operate without disruption. Trust is at the centre of it all.

Beyond the uniqueness of being an ICSD, with unparalleled security levels and the market neutrality that comes with such status, the following elements distinguish us from our competitors.

Unique solutions

Due to our innovative style, relationship with Deutsche Börse Group and extensive global reach our customers benefit from unique solutions that other companies are unable to provide, such as funds trading on exchange, GC Pooling® or products like Xetra Gold®.

Award winning

Customers and industry experts top-rate us year after year in all major surveys – we are the only ICSD to achieve top-rated for eight consecutive years in Global Custodian’s Major Markets Agent Bank Review (Leading Clients and Cross-Border categories) and top-rated for 12th consecutive year in Global Custodian’s 2012 Tri-party Securities Financing survey (Tri-party Securities Financing provider in Europe category).

Dedicated staff

Our business runs on cutting-edge technology but thrives on first-rate relationships. We are renowned and somewhat envied for our dedication to customer relations and partnerships but putting people first is at the heart of our philosophy.

Business Continuity Management (BCM)

BCM at Clearstream reduces operational risk along the dimensions of systems, space and staff. We have separate data centres, real-time data mirroring and dual network and communications routing. Our back-up workspaces for staff are fully equipped with monitoring and operations guaranteed to run instantly 24-hours a day, seven days a week. On-site facilities are also available to customers who may themselves have suffered from technical failures.

Credit ratings

Our strong, long-term AA credit rating from Standard and Poor’s and Fitch demonstrates our focus on risk management and operational efficiency. We are a safe haven.

Luxembourg – the heart of Europe

Luxembourg, where we are headquartered, has the advantages of being a recognised European banking centre with a stable government, a high level of security, a Parliament that is supportive and responsive to the needs of a rapidly developing financial market and, notably, the most robust legal structure for collateral management.


Clearstream offices worldwide

Asia

Clearstream Banking S.A., Singapore Branch9 Raffles Place #55-01Republic PlazaSingapore 048619Phone +65-659-71600Fax +65-659-71700

Hong Kong representative office2606-7 Two Exchange Square 8 Connaught Place Central Hong Kong Phone +852-2523-0728 Fax +852-2523-7796

Tokyo representative officeToranomon 4-chome MT Building II Floor 9 4-2-12 Toranomon Minato-ku Tokyo 105-0001 JapanPhone +81-(0)3-3433-1787 Fax +81-(0)3-3433-1795

Americas

New York representative office55 Broad Street 8th Floor New York NY 10004 USAPhone +1- 212-309-8888 Fax +1- 212-309-8889

Europe and Middle East

Clearstream Banking Luxembourg42 Avenue JF Kennedy L-1855 Luxembourg Luxembourg Phone +352-243-0 Fax +352-243-38000

Clearstream Banking FrankfurtMergenthalerallee 6165760 EschbornGermanyPhone +49-(0) 69–2 11-0 Fax +49-(0) 69-2 11-1 20 05

Dubai representative officeCity Tower Sheikh Zayed Road PO Box 27250 Dubai UAEPhone +971-(0)4-3310644 Fax +971-(0)4-3316973

Dublin representative office13-17 Dawson StreetDublin 2Ireland(Office opening in Q1 2013)

London representative officeOne Canada Square Floor 42 Canary Wharf London E14 5DR UKPhone +44-(0)20-7862-7000 Fax +44-(0)20-7862-70016

Clearstream Operations Prague s.r.o. Futurama Business ParkBuilding BSokolovská 662/136b186 00 Praha 8Czech RepublicPhone +420-296 429 111Fax +420-296 429 305

Published byClearstream Banking

Hong Kong +852-2523-0728Singapore +65-659-71600Tokyo +81-3433-1787www.clearstream.com 66

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