www.niit-tech.com

Industry OverviewThe financial service industry is working relentlessly towards overcoming the after effects of the global downturn. As financial institutions move forward to become more customer-focused and in turn, profitable, the focus should be on an adept, agile and a versatile on boarding process. However, there is an increased pressure on dwindling on-boarding teams to drive revenues, adopt hassle-free processes and comply with stringent as well as ever-evolving regulations.

Financial enterprises have realized the need for a user-friendly on-boarding process which creates a long-lasting, favorable first impression on clients. Faster client on-boarding directly impacts revenue in-flows and is another reason for simplifying this complex process. However, financial firms face multitude of challenges in streamlining this process:• Complex account opening procedures• Need to provide superior client experience • New regulatory mandates such as FATCA, EMIR,

Dodd-Frank, MiFID• Cumbersome manual and paper-based administrative tasks • Siloed legacy systems• Declining revenues leading to significant cost cutting

To meet the business demand of reducing the client on-boarding cycle, organizations need a holistic solution that simplifies and streamlines the account opening process, and reduces average on-boarding time.

Business Solution

Client On-boarding and Account Servicing - Assuring Innovation and Compliance

Banking & Financial Services

NIIT Technologies provides a workflow driven, comprehensive

client on-boarding & account management solution that

streamlines the entire new account enrolment process from

electronic application to provisioning and integrates it fully with

back-end systems. From the initial customer meeting right up

to capture of documents, information is integrated with

business processes and routed through defined approval and

compliance workflows.

Seamless client on-boarding experience

Platform based Service Operations

Single cross reference to link data, customers and advisors

Response to latest regulations

NIIT Technologies, with its significant experience in IT and BPO

across the Wealth Management space, can deliver the

following solutions for financial institutions:

IT-based Offerings

• Client on-boarding workflow design

• Enablement and integration of platform components

- Automating client/account management process via

workflow solutions

- Unified GUI for on-boarding with rules engine

- Workflows to automate routine tasks and complex

processes including hand-offs

- Integration with accounting platform, imaging/document

management, Know Your Customer (KYC), and Customer

Relationship Management (CRM) systems

- Reporting dashboard that allow users to see request

status in real-time with alerts/notifications

• Advisor Tablet/Mobile interface

• Multi-channel support

• SFDC CRM and Wealth Advisor Desktop solutions

Business OfferingsWorking with leading financial services firms, NIIT Technologies

has developed expertise across the client on-boarding and

delivered persistent operations while continuously adapting to

NIIT Technologies offers a BPM based Client On-boarding and

Account Management platform that enables the firms to go

paperless and virtually eliminate number of NIGO (Not in Good

Order) transactions. The technology can be integrated in just a

few weeks’ time to revamp hundreds of manual and

disconnected processes into single streamlined on-boarding

process, delivering a seamless, multi-channel experience that

spans the entire client lifecycle.

We offer a mobile on-boarding solution that can significantly

help the wealth advisors gain new clients, while ensuring

compliance to KYC and other regulations, customized for

specific jurisdiction. While the solution competently

incorporates most or all of the components of on-boarding,

Financial Planning, Client Contacting & Client Meeting, it is also

capable of basic CRM & Reporting functionality.

Solution Features

changing regulations. NIIT offers the following services:

• Client data maintenance services

• KYC operating model definition and implementation

• Compliance Services (KYC/FATCA) involving both platform

implementation and operations management

• On-boarding, off-boarding and account maintenance

processes

Client On-boarding &

Administration

Dashboard

Paperless Process

Automated Workflow

Compliant to Evolving Regulations

Agile & Scalable

Single View ofClient Data

Multi Channel Support

Web

Branch

Advisor Desktop

Mobile/ Tablet

On-boarding Request• New Client Request• New Request for Existing Client

Data Capture• Intuitive/Guided Data Entry• Paperless Forms

Document Set Generation • De-duplication of Documents• Auto-selection of Forms

• Automated Form Filling• E-signature

Due Diligence• Verification• Compliance/AML Checks

• Background/Credit Score• FATCA

Approval/Decision• Decision Rules• Legal Checks

• KYC Approval• Legal Contract• Product Suitability

Account Provisioning• Account Activation• Product/Services Initiation

• Welcome Kits

Accounts Administration• Service Management• Cross-Sell

• Off-boarding

• Document Collection• Customer Profiling• Product/Services Selection

• Powerful Workflow Engine – Orchestration of dynamic workflows through visual modelling

• Guided User Activities – Step by step guidance through the process

• Intelligent Product Wizard – Single application to on-board all products, services & account types

• E-Forms Automation – Full form automation and opening document creation

• Client Dashboard – Consolidated view of client

Feature Highlights • Multi-device and Mobile Friendly – One model & a single application for all devices

• In-Built Reviews and Approvals – Dynamic and electronic in-process approvals

• Easy Integration with back-end systems – Single end-to-end client facing business process

Business BenefitsNIIT Technologies solution is designed to address the critical client on-boarding needs of growing businesses.

NIIT Technologies has extensive knowledge and experience

working with leading Financial Services firms (like independent

brokers – dealers, investment & fund processing solution

providers, private banking and investment management firms)

in the Capital Markets space. Our innovative technological

solutions have been a catalyst in helping Banking and

Financial firms sustain the dynamism of the global economy.

Reflecting our service vision - ‘New Ideas, More Value’ - in our

practices to serve the customer, we have been innovating

technology solutions that optimally and cost-effectively

enhance business productivity.

Over the years, we have delivered IT solutions and managed

business operations for customer account opening and

accounts administration space for a diverse set of customers.

Why Partner with NIIT Technologies? We leverage our domain expertise, coupled with our technical

competence in Application Development, Support and

Maintenance, System Integration and Testing services across

a wide range of client adopted technologies for Accounts

Administration. We have also helped re-engineer client

on-boarding and account maintenance business processes

(e.g. e-Account Opening, Free Asset Movement, etc.) and

delivered significant improvements and cost saves within the

Operations environment.

Our global presence comprising over 25 worldwide locations,

a wide pool of 1200+ talented resources in the BFS vertical

and our endeavor to build long term relationships has enabled

us to deliver high quality cost effective solutions engineered to

suit every client’s requirements.

Your Business

Benefits How?

Your Clients

Your Advisor

Operations/IT

• Faster time to revenue

• Control & complete visibility into the on-boarding process

• Reduce cost of operations & storage

• Compliance to latest regulations

• Workflow enhances collaboration and reduce time & costs associated with manual, error prone on-boarding tasks

• Streamline regulatory compliance

• Seamless on-boarding experience

• Reduce time to setup account & start investing

• Ease of opening account through the channel of their own choice

• Solutions provides end to end complete client on-boarding capability

• Enables advisors to onboard clients through multiple channels such as web, mobile/tablet, advisor desktop or branch

• Leverage automation for the entire on-boarding process including KYC & AML

• Consolidated view of client

• Perform gap analysis & gauge cross-selling opportunities by relevant reports

• Fully automated account opening workflow

• Better understand counterparty risk & exposure

• Dashboard depicting holistic client view

• Simple to install & support

• Easily customizable process flows without the need for coding

• Reduce handoffs and errors, freeing up time for other important activities

• Deduplication

• Data security

• Integrated archiving

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Europe SingaporeIndia Americas

Partner with NIIT Technologies to align your IT goals with your business objectives

Write to us at marketing@niit-tech.com www.niit-tech.com

NIIT Technologies Ltd.Corporate Heights (Tapasya)Plot No. 5, EFGH, Sector 126Noida-Greater Noida ExpresswayNoida – 201301, U.P., IndiaPh: + 91 120 7119100Fax: + 91 120 7119150

NIIT Technologies Inc.,1050 Crown Pointe Parkway5th Floor, Atlanta, GA 30338, USAPh: +1 770 551 9494Toll Free: +1 888 454 NIITFax: +1 770 551 9229

NIIT Technologies Limited2nd Floor, 47 Mark LaneLondon - EC3R 7QQ, U.K.Ph: +44 20 70020700Fax: +44 20 70020701

NIIT Technologies Pte. Limited31 Kaki Bukit Road 3#05-13 TechlinkSingapore 417818Ph: +65 68488300Fax: +65 68488322

A leading IT solutions organization | 21 locations and 16 countries | 8000+ professionals | Level 5 of SEI-CMMi, ver1.2 ISO 27001 certified | Level 5 of People CMM Framework

Business Cases

Customer Value Added

A large independent broker dealer - Online Account

opening solution

A Global Financial Services Firm – Client On-boarding

Operations

The Easy Account opening solution streamlined the

manual new account opening functionality

• Reduced the account setup time to 2-3 weeks from

1.5 months

• Almost completely eliminated NIGO transactions

• Enhance the new account opening experience for

more than 7100 clients

NIIT provided services such as Application

Development, Maintenance and Support for Advisor

facing applications, and facilitated operations for

Account Administration, AML/KYC/Fraud Monitoring

and Account Transfers

• 24/7 support to manage the sensitive work types

• 40% FTE Savings passed on to client for Account

Transfers

• Near 100% accuracy in alert analysis for AML /

Fraud Monitoring

• Significant cost savings for operations

• Management of significant increase in volumes from

new and existing financial services customers