27
P c Q R Provider Quality Report Quarter 4, 2020 Clinton County
P c Q R Provider Quality Report
Quarter 4, 2020
Clinton County
Provider Quality Report: Table of Contents Service Metrics
Service Page(s)
Introduction 3
Adult Day Service 4
Consumer Directed Care 5
Electronic Monitoring System 6
Home Delivered Meals 7
Home Medical Equipment 8
Home Modification 9
Homemaking 10
Major Housecleaning 11
Personal Care 12
Pest Control 13
Respite 14
Transportation 15
Satisfaction Metrics
Service Page(s)
SASI Counts 16
Home Care Assistance 17 - 20
Home Delivered Meals 21 - 22
Medical Transportation 23 - 25
Appendix A: Methodology for SASI Analysis 26
Appendix B: Terminated Providers 27
Page 2 of 27
Key changes to the Provider Quality Report (PQR)
General Changes:- This report is organized by service metrics for three categories: billable units by provider, market share, and total number of clients by provider then by satisfaction metrics derived from SASIs (Service Adequacy and Satisfaction Instrument) for Homecare Assistance, Home Delivered Meals, and Medical Transportation.
- All county reporting has been expanded from a 1 year review period to 2 years.
- Quarters are representative of a calendar year (e.g. Quarter 1 is January through March).
- Providers do not have an individual page for data. Each provider with data is listed in a table per service.
Billable Unit Conversions:The unit of service definitions changed for several services with the implementation of CareDirector. For continuity of previous reporting, the Provider Quality Report (PQR) displays billable units to reflect hours, days, months, etc. and not in the increments currently billed in CareDirector. The chart below shows the conversion rates per service.
Adult Day Service Billable Units:Beginning March 23, 2020, the Adult Day Service was not active per executive order from the Governor. Any provider with billable units during quarter 2 is the direct result of late billing. As per executive order from the Governor of Ohio, all Adult Day Care Centers were authorized for reopening in October 2020.
SASI Scoring:SASIs were not collected during April and May 2020 and resumed in June. Therefore, Q2 2020 SASI scores consist of smaller sample sizes which may impact providers’ scores.
Service Rate Conversions from CareDirector Billing to Provider Quality Report
Service Current CareDirector Billing Unit Definition Unit Definition in PQR ReportAdult Day Service 1 unit equals a half day. 2 units equals a full day. 1 unit = 1 day
Consumer Directed Care 1 unit equal 15 minutes 1 unit = 1 hour (Q3, 2019 and after)
Electronic Monitoring Systems 1 unit is equal to half month. 2 units is equal to full month. 1 unit = 1 month
Homemaking 1 unit is equal to 15 minutes 1 unit = 1 hour
Personal Care 1 unit is equal to 15 minutes 1 unit = 1 hour
Respite 1 unit is equal to 15 minutes 1 unit = 1 hour
Clinton County ESPProvider Quality Report: Introduction
Page 3 of 27
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Total Billable Units
235 381 403 304 503 0 0 1,826
235 381 403 304 503 0 0 1,826
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4
100.00% 100.00% 100.00% 100.00% 100.00% 0 0
100.00% 100.00% 100.00% 100.00% 100.00% 0 0
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Avg. Distinct Clients Served
9 12 13 11 12 0 0 10
9 12 13 11 12 0 0 10
Provider Quality Report: Service MetricsClinton County ESP
Adult Day Service
Provider Name Q2
Clinton County Adult Day Center, Inc. 1
Total Billable Units 1
Billable Units
2020
Provider Name Q2
Clinton County Adult Day Center, Inc. 100.00%
Total Market Share 100.00%
Market Share
2020
Provider Name Q2
Clinton County Adult Day Center, Inc. 1
Total Distinct Clients Served 1
Distinct Clients Served
2020
Page 4 of 27
Provider Quality Report: Service MetricsClinton County ESP
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Total Billable Units
N/A N/A 1,878 2,020 1,689 1,670 1,687 N/A
N/A N/A 1,878 2,020 1,689 1,670 1,687 N/A
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Avg. Distinct Clients Served
17 18 17 18 19 15 16 17
17 18 17 18 19 15 16 17
Billable Units
2020
Provider Name Q2
Consumer Directed Care
Market Share
2020
Provider Name Q2
Acumen Fiscal Agent 1,873
Total Billable Units 1,873
Distinct Clients Served
2020
Provider Name Q2
Acumen Fiscal Agent 100.00%
Total Market Share 100.00%
Acumen Fiscal Agent 17
Total Distinct Clients Served 17
Page 5 of 27
Provider Quality Report: Service MetricsClinton County ESP
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Total Billable Units
1,152 902 982 1,043 1,045 995 958 8,071
1,152 902 982 1,043 1,045 995 958 8,071
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Avg. Distinct Clients Served
303 317 326 338 341 318 309 321
303 317 326 338 341 318 309 321
Electronic Monitoring System
Billable Units
Total Billable Units 995
Market Share
2020
Provider Name Q2
Guardian Medical Monitoring, Inc. 995
Total Market Share 100.00%
Distinct Clients Served
2020
Provider Name Q2
Guardian Medical Monitoring, Inc. 100.00%
Total Distinct Clients Served 318
2020
Provider Name Q2
Guardian Medical Monitoring, Inc. 318
Page 6 of 27
Provider Quality Report: Service MetricsClinton County ESP
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Total Billable Units
6,915 7,383 7,817 8,423 8,474 10,688 9,788 70,606
6,915 7,383 7,817 8,423 8,474 10,688 9,788 70,606
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Avg. Distinct Clients Served
100 111 117 124 138 169 145 134
100 111 117 124 138 169 145 134
Home Delivered Meals
Provider Name Q2
Clinton County Community Action Program 11,118
Total Billable Units 11,118
Billable Units
2020
Provider Name Q2
Clinton County Community Action Program 100.00%
Total Market Share 100.00%
Market Share
2020
Provider Name Q2
Clinton County Community Action Program 164
Total Distinct Clients Served 164
Distinct Clients Served
2020
Page 7 of 27
Provider Quality Report: Service MetricsClinton County ESP
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Total Billable Units
1 2 1 0 4 0 0 8
0 0 0 0 0 3 2 7
2 5 4 5 7 9 4 43
0 0 1 0 0 1 0 4
16 7 4 2 1 0 0 30
0 1 4 0 1 2 0 13
19 15 14 7 13 15 6 105
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4
5.26% 13.33% 7.14% 0 30.77% 0 0
0 0 0 0 0 20.00% 33.33%
10.53% 33.33% 28.57% 71.43% 53.85% 60.00% 66.67%
0 0 7.14% 0 0 6.67% 0
84.21% 46.67% 28.57% 28.57% 7.69% 0 0
0 6.67% 28.57% 0 7.69% 13.33% 0
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Avg. Distinct Clients Served
1 2 1 0 3 0 0 2
0 0 0 0 0 1 1 1
2 4 4 5 6 8 3 5
0 0 1 0 0 1 0 1
13 3 2 2 1 0 0 4
0 1 2 0 1 2 0 2
16 10 10 7 11 12 4 3
Billable Units
2020
Provider Name Q2
Home Medical Equipment
Home First 2
Littleton Homecare Supply Inc 0
Mullaney's Pharmacy & Home Health Care 5
Advanced Medical Equipment, Inc. 0
American Ramp Systems 2
Bernens Medical 7
2020
Provider Name Q2
Advanced Medical Equipment, Inc. 0
Total Billable Units 16
Market Share
Littleton Homecare Supply Inc 0
Mullaney's Pharmacy & Home Health Care 31.25%
Total Market Share 100.00%
American Ramp Systems 12.50%
Bernens Medical 43.75%
Home First 12.50%
Provider Name Q2
Advanced Medical Equipment, Inc. 0
American Ramp Systems 1
Distinct Clients Served
2020
Mullaney's Pharmacy & Home Health Care 2
Total Distinct Clients Served 12
Bernens Medical 7
Home First 2
Littleton Homecare Supply Inc 0
Page 8 of 27
Provider Quality Report: Service MetricsClinton County ESP
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Total Billable Units
7 3 7 8 3 12 8 56
1 0 0 0 0 0 0 1
1 0 2 1 0 0 0 4
1 0 0 1 0 0 0 2
0 0 1 2 0 0 0 3
0 1 1 1 0 0 0 3
10 4 11 13 3 12 8 69
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4
70.00% 75.00% 63.64% 61.54% 100.00% 100.00% 100.00%
10.00% 0 0 0 0 0 0
10.00% 0 18.18% 7.69% 0 0 0
10.00% 0 0 7.69% 0 0 0
0 0 9.09% 15.38% 0 0 0
0 25.00% 9.09% 7.69% 0 0 0
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Avg. Distinct Clients Served
6 3 7 7 3 9 7 6
1 0 0 0 0 0 0 1
1 0 2 1 0 0 0 1
1 0 0 1 0 0 0 1
0 0 1 2 0 0 0 2
0 1 1 1 0 0 0 1
9 4 11 12 3 9 7 3
2020
Provider Name Q2
Home First 8
Home Modification
Billable Units
Stateline Medical Equipment 0
Tri-State Maintenance 0
Total Billable Units 8
Littleton Homecare Supply Inc 0
MedAdapt Ltd. 0
People Working Cooperatively, Inc. 0
Provider Name Q2
Home First 100.00%
Littleton Homecare Supply Inc 0
Market Share
2020
Tri-State Maintenance 0
Total Market Share 100.00%
MedAdapt Ltd. 0
People Working Cooperatively, Inc. 0
Stateline Medical Equipment 0
Home First 7
Littleton Homecare Supply Inc 0
MedAdapt Ltd. 0
Distinct Clients Served
2020
Provider Name Q2
Total Distinct Clients Served 7
People Working Cooperatively, Inc. 0
Stateline Medical Equipment 0
Tri-State Maintenance 0
Page 9 of 27
Provider Quality Report: Service MetricsClinton County ESP
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Total Billable Units
729 678 595 462 709 554 548 4,866
2,835 2,908 2,891 2,636 2,497 2,325 2,293 20,567
183 235 238 209 161 138 214 1,527
514 640 571 659 743 883 915 5,647
0 109 365 633 753 1,184 1,081 4,856
4,262 4,569 4,659 4,599 4,862 5,083 5,050 37,463
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4
17.11% 14.83% 12.77% 10.05% 14.57% 10.90% 10.84%
66.53% 63.65% 62.05% 57.32% 51.35% 45.73% 45.40%
4.30% 5.14% 5.10% 4.54% 3.30% 2.71% 4.24%
12.06% 14.00% 12.26% 14.32% 15.29% 17.37% 18.11%
0 2.37% 7.82% 13.77% 15.48% 23.29% 21.41%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Avg. Distinct Clients Served
31 30 26 24 24 20 19 24
161 160 156 159 155 142 148 151
12 13 11 9 9 6 8 10
26 27 26 28 31 36 34 30
0 11 29 42 48 59 63 43
230 241 248 262 267 263 272 52
Homemaking
Provider Name Q2
Assisted Care by Black Stone of CIN 593
Clinton County Community Action Program 2,184
Billable Units
2020
Total Billable Units 4,381
Market Share
First Community Health Services, LLC 150
Gabriel's Angels Homecare, LLC 723
Katy's Home Health Care LLC 732
Clinton County Community Action Program 49.85%
First Community Health Services, LLC 3.41%
Gabriel's Angels Homecare, LLC 16.50%
2020
Provider Name Q2
Assisted Care by Black Stone of CIN 13.53%
Distinct Clients Served
2020
Provider Name Q2
Katy's Home Health Care LLC 16.70%
Total Market Share 100.00%
Gabriel's Angels Homecare, LLC 29
Katy's Home Health Care LLC 49
Total Distinct Clients Served 234
Assisted Care by Black Stone of CIN 21
Clinton County Community Action Program 127
First Community Health Services, LLC 8
Page 10 of 27
Provider Quality Report: Service MetricsClinton County ESP
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Total Billable Units
0 0 1 1 1 0 1 5
0 0 1 1 1 0 1 5
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4
0 0 100.00% 100.00% 100.00% 0 100.00%
0 0 100.00% 100.00% 100.00% 0 100.00%
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Avg. Distinct Clients Served
0 0 1 1 1 0 1 1
0 0 1 1 1 0 1 1
Billable Units
2020
Provider Name Q2
Major Housecleaning
Market Share
2020
Provider Name Q2
Home First 1
Total Billable Units 1
Distinct Clients Served
2020
Provider Name Q2
Home First 100.00%
Total Market Share 100.00%
Home First 1
Total Distinct Clients Served 1
Page 11 of 27
Provider Quality Report: Service MetricsClinton County ESP
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Total Billable Units
30 377 331 235 206 129 114 1,535
50 57 34 76 63 54 128 537
0 144 448 630 704 1,036 1,030 4,643
80 578 813 941 972 1,219 1,272 6,716
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4
37.74% 65.24% 40.74% 24.95% 21.19% 10.60% 8.93%
62.26% 9.83% 4.15% 8.05% 6.43% 4.43% 10.07%
0 24.94% 55.10% 66.99% 72.38% 84.97% 81.01%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Avg. Distinct Clients Served
7 26 19 16 14 7 5 12
4 4 4 4 3 1 2 3
0 11 16 30 31 42 36 28
11 41 39 50 48 50 43 14
Personal Care
Billable Units
First Community Health Services, LLC 77
Katy's Home Health Care LLC 652
Total Billable Units 842
2020
Provider Name Q2
Assisted Care by Black Stone of CIN 114
Provider Name Q2
Assisted Care by Black Stone of CIN 13.51%
First Community Health Services, LLC 9.14%
Market Share
2020
Distinct Clients Served
2020
Provider Name Q2
Katy's Home Health Care LLC 77.35%
Total Market Share 100.00%
Total Distinct Clients Served 39
Assisted Care by Black Stone of CIN 5
First Community Health Services, LLC 3
Katy's Home Health Care LLC 31
Page 12 of 27
Provider Quality Report: Service MetricsClinton County ESP
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Total Billable Units
0 0 1 1 5 8 13 33
0 0 1 1 5 8 13 33
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4
0 0 100.00% 100.00% 100.00% 100.00% 100.00%
0 0 100.00% 100.00% 100.00% 100.00% 100.00%
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Avg. Distinct Clients Served
0 0 1 1 2 3 5 3
0 0 1 1 2 3 5 3
Pest Control
Provider Name Q2
Milt's Termite & Pest Control 5
Total Billable Units 5
Billable Units
2020
Provider Name Q2
Milt's Termite & Pest Control 100.00%
Total Market Share 100.00%
Market Share
2020
Provider Name Q2
Milt's Termite & Pest Control 3
Total Distinct Clients Served 3
Distinct Clients Served
2020
Page 13 of 27
Provider Quality Report: Service MetricsClinton County ESP
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Total Billable Units
0 0 16 36 0 0 0 52
3 20 18 14 2 0 0 57
0 16 102 179 125 192 165 886
3 36 136 229 127 192 165 995
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4
0 0 11.81% 15.72% 0 0 0
100.00% 54.93% 13.28% 6.11% 1.57% 0 0
0 45.07% 74.91% 78.17% 98.43% 100.00% 100.00%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Avg. Distinct Clients Served
0 0 1 1 0 0 0 1
1 1 1 1 1 0 0 1
0 1 4 6 6 10 7 6
1 2 6 8 7 10 7 3
Billable Units
2020
Provider Name Q2
Respite
Total Billable Units 108
Market Share
Assisted Care by Black Stone of CIN 0
First Community Health Services, LLC 0
Katy's Home Health Care LLC 108
First Community Health Services, LLC 0
Katy's Home Health Care LLC 100.00%
Total Market Share 100.00%
2020
Provider Name Q2
Assisted Care by Black Stone of CIN 0
Provider Name Q2
Assisted Care by Black Stone of CIN 0
First Community Health Services, LLC 0
Distinct Clients Served
2020
Katy's Home Health Care LLC 6
Total Distinct Clients Served 6
Page 14 of 27
Provider Quality Report: Service MetricsClinton County ESP
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Total Billable Units
16 44 379 241 17 12 6 721
16 44 379 241 17 12 6 721
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
100.00% 100.00% 100.00% 100.00% 100.00% 100.00% 100.00%
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4 Avg. Distinct Clients Served
9 2 11 5 2 2 2 4
9 2 11 5 2 2 2 4
Transportation
Billable Units
Total Billable Units 6
Market Share
2020
Provider Name Q2
Clinton County Community Action Program 6
Total Market Share 100.00%
Distinct Clients Served
2020
Provider Name Q2
Clinton County Community Action Program 100.00%
Total Distinct Clients Served 2
2020
Provider Name Q2
Clinton County Community Action Program 2
Page 15 of 27
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4
7 20 12 12 11 15 6
35 71 48 56 49 50 46
2 5 9 6 3 2 3
4 7 3 9 4 7 8
1 1 4 10 21 27 23
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4
24 28 24 31 26 37 39
2019 2019 2019 2019 2020 2020 2020
Q1 Q2 Q3 Q4 Q1 Q3 Q4
0 1 0 0 1 0 0Clinton County Community Action Program 0
Medical Transportation
Home Care Assistance
Home Delivered Meals
2020
Provider Name Q2
Provider Name Q2
Clinton County Community Action Program 20
2020
First Community Health Services, LLC 1
Gabriel's Angels Homecare, LLC 5
Katy's Home Health Care LLC 16
Provider Name Q2
Assisted Care by Black Stone of CIN 4
Clinton County Community Action Program 14
2020
Provider Quality Report: Satisfaction MetricsClinton County ESP
Clinton County ESP SASI Counts
Page 16 of 27
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
90.5% 96.5% 92.4% 86.1% 95.0% 97.2% 96.7%
97.1% 99.2% 99.4% 99.2% 100.0% 98.3% 99.5%
95.0% 90.0% 87.8% 86.7% 100.0% 100.0% 100.0%
91.7% 92.9% 100.0% 62.5% 98.0% 98.3% 100.0%
100.0% 100.0% 92.5% 93.7% 100.0% 98.5% 95.1%
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
100.0% 95.0% 83.3% 66.7% 100.0% 100.0% 100.0%
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
100.0% 100.0% 88.9% 66.7% 100.0% 100.0% 100.0%
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
100.0% 100.0% 100.0% 95.2% 100.0% 100.0% 95.7%
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
83.3% 95.0% 91.7% 81.8% 100.0% 100.0% 100.0%
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
50.0% 100.0% 88.9% 66.7% 100.0% 100.0% 100.0%
75.0% 100.0% 100.0% 66.7% 100.0% 100.0% 100.0%
100.0% 100.0% 100.0% 90.0% 100.0% 100.0% 95.2%
Historical Average:
½ Historical Standard Deviation: 2019
Overall Percentage
Provider Quality Report: Satisfaction Metrics¹
Clinton County ESP
Home Care Assistance SASI Scores
First Community Health Services, LLC 91.7%
Gabriel's Angels Homecare, LLC 97.6%
Katy's Home Health Care LLC 90.9%
Provider Name Q4
Assisted Care by Black Stone of CIN 83.1%
Clinton County Community Action Program 98.0%
Provider Name Q4
Assisted Care by Black Stone of CIN 81.8%
Clinton County Community Action Program 98.0%
Historical Average: 90.2%
½ Historical Standard Deviation: 5.4%2019
Are the people at [HCA Service Provider] responsive?
Historical Average: 88.4%
½ Historical Standard Deviation: 6.7%2019
Do the people at [HCA Service Provider] let you know about changes to your service?
First Community Health Services, LLC 83.3%
Gabriel's Angels Homecare, LLC 100.0%
Katy's Home Health Care LLC 88.9%
First Community Health Services, LLC 83.3%
Gabriel's Angels Homecare, LLC 88.9%
Katy's Home Health Care LLC 70.0%
Provider Name Q4
Assisted Care by Black Stone of CIN 72.7%
Clinton County Community Action Program 96.2%
¹Appendix: A describes the methodology used to calculate historical average, ½ histocial standard deviation, and identifies the color coding schema.
Page 17 of 27
Provider Quality Report: Satisfaction Metrics¹
Clinton County ESP
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
100.0% 100.0% 90.9% 81.8% 100.0% 93.3% 100.0%
97.1% 100.0% 97.9% 98.0% 100.0% 96.0% 97.8%
100.0% 80.0% 88.9% 100.0% 100.0% 100.0% 100.0%
100.0% 85.7% 100.0% 75.0% 100.0% 100.0% 100.0%
100.0% 100.0% 25.0% 85.7% 100.0% 88.9% 81.8%
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
100.0% 100.0% 91.7% 90.9% 100.0% 100.0% 100.0%
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
100.0% 100.0% 88.9% 100.0% 100.0% 100.0% 100.0%
100.0% 100.0% 100.0% 75.0% 100.0% 100.0% 100.0%
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
100.0% 100.0% 91.7% 90.9% 100.0% 100.0% 100.0%
97.1% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
100.0% 100.0% 88.9% 100.0% 100.0% 100.0% 100.0%
100.0% 100.0% 100.0% 50.0% 100.0% 100.0% 100.0%
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 95.7%
Provider Name Q4
Assisted Care by Black Stone of CIN 100.0%
Clinton County Community Action Program 91.1%
Historical Average: 84.2%
½ Historical Standard Deviation: 6.9%2019
Home Care Assistance SASI Scores
Do you have the same aide each time?
Historical Average: 97.0%
½ Historical Standard Deviation: 2.7%2019
First Community Health Services, LLC 83.3%
Gabriel's Angels Homecare, LLC 100.0%
Katy's Home Health Care LLC 60.0%
Do you like the way your aide treats you?
First Community Health Services, LLC 100.0%
Gabriel's Angels Homecare, LLC 100.0%
Katy's Home Health Care LLC 100.0%
Provider Name Q4
Assisted Care by Black Stone of CIN 91.7%
Clinton County Community Action Program 100.0%
Provider Name Q4
Assisted Care by Black Stone of CIN 91.7%
Clinton County Community Action Program 100.0%
Historical Average: 94.9%
½ Historical Standard Deviation: 3.4%2019
Do you trust your aide?
First Community Health Services, LLC 100.0%
Gabriel's Angels Homecare, LLC 100.0%
Katy's Home Health Care LLC 100.0%
¹Appendix: A describes the methodology used to calculate historical average, ½ histocial standard deviation, and identifies the color coding schema.
Page 18 of 27
Provider Quality Report: Satisfaction Metrics¹
Clinton County ESP
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
100.0% 100.0% 100.0% 100.0% 75.0% 100.0% 100.0%
94.3% 98.6% 100.0% 100.0% 100.0% 98.0% 100.0%
100.0% 100.0% 88.9% 100.0% 100.0% 100.0% 100.0%
100.0% 100.0% 100.0% 75.0% 100.0% 100.0% 100.0%
100.0% 100.0% 100.0% 90.5% 100.0% 100.0% 100.0%
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
97.1% 98.6% 97.9% 100.0% 100.0% 100.0% 100.0%
100.0% 100.0% 88.9% 100.0% 100.0% 100.0% 100.0%
100.0% 100.0% 100.0% 75.0% 100.0% 100.0% 100.0%
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
50.0% 80.0% 91.7% 66.7% 100.0% 78.6% 66.7%
100.0% 98.6% 97.9% 95.8% 100.0% 93.5% 97.5%
100.0% 40.0% 88.9% 33.3% 100.0% 100.0% 100.0%
66.7% 71.4% 100.0% 33.3% 80.0% 83.3% 100.0%
100.0% 100.0% 100.0% 94.7% 100.0% 96.3% 90.9%
Historical Average: 93.7%
½ Historical Standard Deviation: 3.5%2019
Home Care Assistance SASI Scores
Does your aide do a good job?
First Community Health Services, LLC 100.0%
Gabriel's Angels Homecare, LLC 100.0%
Katy's Home Health Care LLC 100.0%
Provider Name Q4
Assisted Care by Black Stone of CIN 91.7%
Clinton County Community Action Program 98.2%
Provider Name Q4
Assisted Care by Black Stone of CIN 91.7%
Clinton County Community Action Program 100.0%
Historical Average: 95.7%
½ Historical Standard Deviation: 3.0%2019
Does your aide do the things you ask them to do?
Historical Average: 90.3%
½ Historical Standard Deviation: 6.0%2019
If your aide is not available, are you offered another aide?
First Community Health Services, LLC 100.0%
Gabriel's Angels Homecare, LLC 100.0%
Katy's Home Health Care LLC 100.0%
First Community Health Services, LLC 83.3%
Gabriel's Angels Homecare, LLC 87.5%
Katy's Home Health Care LLC 90.0%
Provider Name Q4
Assisted Care by Black Stone of CIN 60.0%
Clinton County Community Action Program 96.2%
¹Appendix: A describes the methodology used to calculate historical average, ½ histocial standard deviation, and identifies the color coding schema.
Page 19 of 27
Provider Quality Report: Satisfaction Metrics¹
Clinton County ESP
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
100.0% 100.0% 91.7% 90.9% 100.0% 100.0% 100.0%
97.1% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
100.0% 100.0% 88.9% 100.0% 100.0% 100.0% 100.0%
100.0% 71.4% 100.0% 50.0% 100.0% 100.0% 100.0%
100.0% 100.0% 100.0% 90.5% 100.0% 100.0% 95.7%
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
71.4% 95.0% 91.7% 90.9% 75.0% 100.0% 100.0%
88.6% 95.8% 100.0% 98.0% 100.0% 96.0% 100.0%
100.0% 80.0% 77.8% 100.0% 100.0% 100.0% 100.0%
75.0% 100.0% 100.0% 25.0% 100.0% 100.0% 100.0%
100.0% 100.0% 100.0% 90.5% 100.0% 100.0% 95.7%
Provider Name Q4
Assisted Care by Black Stone of CIN 75.0%
Clinton County Community Action Program 100.0%
Historical Average: 89.6%
½ Historical Standard Deviation: 6.4%2019
Home Care Assistance SASI Scores
Is your aide dependable?
Historical Average: 88.0%
½ Historical Standard Deviation: 6.6%2019
Would you recommend [HCA Service Provider] to a family member or friend?
First Community Health Services, LLC 83.3%
Gabriel's Angels Homecare, LLC 100.0%
Katy's Home Health Care LLC 100.0%
First Community Health Services, LLC 100.0%
Gabriel's Angels Homecare, LLC 100.0%
Katy's Home Health Care LLC 100.0%
Provider Name Q4
Assisted Care by Black Stone of CIN 75.0%
Clinton County Community Action Program 100.0%
¹Appendix: A describes the methodology used to calculate historical average, ½ histocial standard deviation, and identifies the color coding schema.
Page 20 of 27
Provider Quality Report: Satisfaction Metrics¹
Clinton County ESP
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
96.9% 97.8% 98.4% 97.0% 100.0% 99.7% 97.4%
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
100.0% 100.0% 100.0% 91.7% 100.0% 100.0% 100.0%
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
91.7% 96.4% 91.7% 92.3% 100.0% 100.0% 97.4%
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
95.7% 100.0% 100.0% 95.8% 100.0% 100.0% 100.0%
Historical Average:
½ Historical Standard Deviation: 2019
Provider Name Q4
Overall Percentage
Home Delivered Meals SASI Scores
Historical Average: 98.5%
½ Historical Standard Deviation: 1.4%2019
Provider Name Q4
Clinton County Community Action Program 100.0%
Clinton County Community Action Program 98.8%
Are the people at [HDM Service Provider] responsive?
Can you depend on your meals driver?
Provider Name Q4
Clinton County Community Action Program 96.8%
Historical Average: 94.6%
½ Historical Standard Deviation: 2.1%2019
Are your meals good?
Clinton County Community Action Program 100.0%
Do the people at [HDM Service Provider] let you know about changes to your service?
Historical Average: 99.4%
½ Historical Standard Deviation: 0.6%2019
Provider Name Q4
Historical Average: 97.9%
½ Historical Standard Deviation: 1.6%2019
Provider Name Q4
Clinton County Community Action Program 100.0%
¹Appendix: A describes the methodology used to calculate historical average, ½ histocial standard deviation, and identifies the color coding schema.
Page 21 of 27
Provider Quality Report: Satisfaction Metrics¹
Clinton County ESP
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
100.0% 96.4% 100.0% 100.0% 100.0% 100.0% 100.0%
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
95.8% 92.9% 95.8% 96.2% 100.0% 97.3% 82.1%
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
100.0% 100.0% 100.0% 100.0% 100.0% 100.0% 100.0%
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
91.7% 96.4% 100.0% 100.0% 100.0% 100.0% 100.0%
Historical Average: 98.8%
½ Historical Standard Deviation: 0.8%2019
Home Delivered Meals SASI Scores
Do you eat your home delivered meals?
Historical Average: 93.6%
½ Historical Standard Deviation: 2.8%2019
Provider Name Q4
Do you have a good choice of meals?
Provider Name Q4
Clinton County Community Action Program 100.0%
Historical Average: 97.1%
½ Historical Standard Deviation: 1.8%2019
Provider Name Q4
Clinton County Community Action Program 100.0%
Clinton County Community Action Program 96.8%
Do your meals help you follow a healthy diet?
Provider Name Q4
Clinton County Community Action Program 96.8%
Historical Average: 97.1%
½ Historical Standard Deviation: 1.6%2019
Would you recommend [HDM Service Provider] to a family member or friend?
¹Appendix: A describes the methodology used to calculate historical average, ½ histocial standard deviation, and identifies the color coding schema.
Page 22 of 27
Provider Quality Report: Satisfaction Metrics¹
Clinton County ESP
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
No Data 100.0% No Data 100.0% No Data No Data No Data
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
No Data 100.0% No Data 100.0% No Data No Data No Data
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
No Data 100.0% No Data 100.0% No Data No Data No Data
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
No Data 100.0% No Data 100.0% No Data No Data No Data
Historical Average:
½ Historical Standard Deviation: 2019
Provider Name Q4
Clinton County Community Action Program No Data
Medical Transportation SASI Scores
Overall Percentage
Provider Name Q4
Clinton County Community Action Program No Data
Historical Average: 96.1%
½ Historical Standard Deviation: 2.3%2019
Can you depend on your transportation service?
Clinton County Community Action Program No Data
Historical Average: 98.6%
½ Historical Standard Deviation: 1.4%2019
Provider Name Q4
Do you get as much help as you need to get in/out of the vehicle?
Do you feel safe and secure during your ride?
Historical Average: 97.6%
½ Historical Standard Deviation: 2.5%2019
Provider Name Q4
Clinton County Community Action Program No Data
¹Appendix: A describes the methodology used to calculate historical average, ½ histocial standard deviation, and identifies the color coding schema.
Page 23 of 27
Provider Quality Report: Satisfaction Metrics¹
Clinton County ESP
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
No Data 100.0% No Data 100.0% No Data No Data No Data
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
No Data 100.0% No Data 100.0% No Data No Data No Data
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
No Data 100.0% No Data 100.0% No Data No Data No Data
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
No Data 100.0% No Data 100.0% No Data No Data No Data
Historical Average: 97.6%
½ Historical Standard Deviation: 2.2%2019
Medical Transportation SASI Scores
Do you get as much help as you need to get to the vehicle?
Clinton County Community Action Program No Data
Historical Average: 96.9%
½ Historical Standard Deviation: 2.2%2019
Provider Name Q4
Provider Name Q4
Clinton County Community Action Program No Data
Historical Average: 98.0%
½ Historical Standard Deviation: 1.9%2019
Historical Average: 98.6%
½ Historical Standard Deviation: 1.7%2019
Provider Name Q4
Clinton County Community Action Program No Data
Does the driver get you to your appointment at the scheduled time?
Do you like the way your driver treats you?
Do you like the way the scheduling staff at [Transportation Service Provider] treat you?
Provider Name Q4
Clinton County Community Action Program No Data
¹Appendix: A describes the methodology used to calculate historical average, ½ histocial standard deviation, and identifies the color coding schema.
Page 24 of 27
Provider Quality Report: Satisfaction Metrics¹
Clinton County ESP
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
No Data 100.0% No Data 100.0% No Data No Data No Data
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
No Data 100.0% No Data 100.0% No Data No Data No Data
2019 2019 2019 2020 2020 2020 2020
Q1 Q2 Q3 Q1 Q2 Q3 Q4
No Data 100.0% No Data 100.0% No Data No Data No Data
Historical Average: 96.8%
½ Historical Standard Deviation: 2.4%2019
Would you recommend [Transportation Service Provider] to a family member or friend?
Historical Average: 98.0%
½ Historical Standard Deviation: 1.9%2019
Provider Name Q4
Clinton County Community Action Program No Data
Medical Transportation SASI Scores
Provider Name Q4
Clinton County Community Action Program No Data
Clinton County Community Action Program No Data
Is the ride a pleasant experience?
Historical Average: 93.1%
½ Historical Standard Deviation: 4.5%2019
Provider Name Q4
Does the service get you home from your appointment in a reasonable amount of time?
¹Appendix: A describes the methodology used to calculate historical average, ½ histocial standard deviation, and identifies the color coding schema.
Page 25 of 27
Methodology for Calculating Historical Average, ½ Historical Standard Deviation, and Establishing Color Coding Schema
1. SASI counts and Yes/No answers for each SASI question from 24,977 SASIs collected over a two year period from October 1, 2016 through December 31st 2018 were aggregated for each calendar quarter (eight calendar quarters in total) by Provider and SASI type (Home Care Assistance, Home Delivered Meals, and Transportation).
2. The equation [(Total Yes)/(Total Yes+Total No)] was used to derive the percent score for each SASI question by Provider per quarter grouped by SASI type.
3. One half standard deviation for each question was calculated by taking the standard deviation across all scores for Providers by quarter in which more than six SASIs were returned and dividing that number by 2, i.e. [(STDDEV)/2].
4. The average SASI score for each question was calculated by averaging the scores across all Providers and quarters in which more than six SASIs were returned.
5. The lower benchmark for color coding SASI scores was established by subtracting one half standard deviation from the mean for each question. SASI scores for a particular question that fall below that score are highlighted in RED.
6. The upper benchmark for color coding SASI scores was established by adding one half standard deviation to the mean for each question. SASI scores for a particular question that are greater than that score are highlighted in GREEN.
7. Color coding was first applied to the Quarter 3, 2019 Provider Quality Reports. Note that items highlighted in GRAY had less than 7 SASIs returned and therefore did not meet the color coding requirements. Items not highlighted scored less than or equal to one half standard deviation above the mean and greater than or equal to one half standard deviation below the mean for that respective question.
SASI Scores Color Coding Legend
Top Performer > ½ Historical Standard Deviation Above the Mean
Under Performer < ½ Historical Standard Deviation Below the Mean
Average Performer <= ½ Historical Standard Deviation Above and >= ½ Historical Standard Deviation Below the Mean
Insufficient Sample Size < 7 SASIs contribute to score
Clinton County ESPAppendix A: Methodology for SASI Analysis
Page 26 of 27
Provider Service No Longer Delivered Termination Effective
Active Day of Franklin Adult Day Service 8/16/2019
Advanced Medical Home Medical Equipment 4/15/2020
Algo Termite & Pest Control Pest Control 7/29/2019
Littleton Homecare Supply Inc Home Medical Equipment 7/13/2020
Clinton County ESPAppendix B: Terminated Providers
Page 27 of 27
