Closing Keynote Address: Change is Good

Cheryl NashPresident, Investment Services, Fiserv

Change is Good!

Cheryl NashPresidentInvestment Services, Fiserv

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the world will not be the same tomorrow as it is today

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CHANGE5

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If you don’t like change, you will like irrelevance even less.

– – General Eric Shinseki

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So Many Changes….What Does it all Mean?

Business Transformation

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Emerging Technologies

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Social Media –access to data and information

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Evolving Customer Needs

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Digitalizationof Investment Management

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Disruptors – will Amazon be a Bank?

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Rising cost of risk and heavier regulatory burden

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Talent Implications

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2014 | 2015 | 2016 | 2017 | 2018

Emerging Technologies

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The 30 Technologies of the Next Decade

Source: Wikibrands

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2014 | 2015 | 2016 | 2017 | 2018

Evolving Customer Needs

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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®

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• Largest gen in history (90M)

• Among the inheritors of $30 trillion ‘great wealth transfer’

• Smaller in count (45M)

• Beneficiaries of $30T too (and often overlooked!)

• Substantial at 74.9M, nearing or at retirement

• 5 personality types & investor habits

GENERATIONAL

Baby BoomersGenerationXMillennialsSought-after Next Gen The forgotten ‘MTV Gen’ Not to be generalized

Key segments that span the generations

So Many Segments and Generational Considerations

• About 20M in their 70s-80s

• “the healthiest, most educated generation of elders that ever lived”

The Silent‘Economic anchors’

HNW/UHNW

Emerging Affluence

Women

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2014 | 2015 | 2016 | 2017 | 2018

Digitalization of Investment Management

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Disruptors – Will Amazon be a Bank?

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According to a Wall Street Journal article the week of March 5th, Amazon is in talks with JPMorgan Chase and other financial institutions to create a

bank consisting of checking accounts targeted to a younger demography

As if reports of Amazon’s bank hasn’t shaken up the financial industry enough, a new

report by Bain & Company shows that the “Bank of Amazon” could amass more than 70 million customers within the next five years

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2014 | 2015 | 2016 | 2017 | 2018

Rising cost of risk and heavier regulatory burden

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© 2018 Fiserv, Inc. or its affiliates. | CONFIDENTIAL – LIMITEDFORTUNE Magazine World's Most Admired Companies®

2014 | 2015 | 2016 | 2017 | 2018

Business Transformation

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2014 | 2015 | 2016 | 2017 | 2018

Social Media – Access to Data and Information

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Talent Implications

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The Organization with the Best People, Properly Organized and Motivated, Wins.

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What would you do if you weren’t afraid?

– Sheryl Sandberg

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Staying Relevant

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A pessimist sees the difficulty in every opportunity; an optimist sees the opportunity in every difficulty.

– – Winston Churchill

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2014 | 2015 | 2016 | 2017 | 2018

Thank You!

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