Closing the Online SaleRob Swick

http://gigapan.org

Newfoundland & Labrador St. John’s

Closing the Online Sale

Times Have Changed

Closing the Online Sale

Benefits of Online Booking

✓ Staffing, efficiency ✓ Customer benefits✓ Other reasons

Closing the Online Sale

“it takes the burden off of the operator to answer the question ‘do you have a room on this night?’ and lets the consumer find this out on their own... In the first year 50% of our reservations were online, and now almost 80% of the reservations are being done online.”Judy Pye, Owner, Shipwright Inn

Closing the Online Sale

No physical space Booking online anytime Client can change booking

Benefit 1: Less Staffing Time & Hassle

Closing the Online Sale

Provides consistent customer experience Customers can book anytime Don’t miss a sale Online bookers may be best customers Adds functionality to site

Benefit 2: Customer Benefits

Closing the Online Sale

GDS connection to Expedia, etc. POS and other integration Email etc. often integrated Great for groups

Benefit 3: Additional Reasons

Thank you

http://gigapan.org