CLOUD FORUM. AGENDA TimeTopicPresenter 10amIntroductionDominic Traverso 10:10Telstra’s Changing...

CLOUD FORUM

AGENDA

Time Topic Presenter

10am Introduction Dominic Traverso

10:10 Telstra’s Changing Cloud Rod Mewing

10:30 Instant Windscreens Barrie McGrath – Director

11:00 Instant Windscreens Ruan Honiball – GM

12:00 Bridged Group Kane Nawrocki

12:15 Q&A

12:30 LUNCH

OUR WORLD IS CHANGING

3TELSTRA CONFIDENTIAL

OUR CONSUMERS ARE CHANGING


5PRESENTATION TITLE | PRESENTER NAME | DATE |

OUR BUSINESS IS CHANGING


SUCCESS STORIES

BARRIE McGRATH

DIRECTOR

INTRODUCTION TO INSTANT WINDSCREENS

- Instant Windscreens is a 100% Australian, Family Owned business.

-Commenced operation in 1983 and is still under original family ownership.

-From modest beginnings, we have grown to be Australia’s largest independent Automotive Glass repair and replacement business

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What we do?

• Automotive glass repair & replacements 24/7/365

• Automotive glass tinting

• Commercial and Residential tinting

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-We are dedicated to building Long-term business relationships by maintaining the highest standard of excellence and ethical values.

-Our customer base includes most of the major Insurance Fleet and Rental Companies throughout Australia and New Zealand.

-These relationships have enabled us to grow our business to a network of company owned stores

in both countries;

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• 29 Company Owned stores in Australia with a network of approximately 160 Approved Service Providers

• 5 Company Owned stores in New Zealand with a network of approximately 68 Approved Service Providers

• Mobile fitting fleet of over 150 vehicles

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• Permanent Staff of over 200 employees

• Company owned & operated 24/7/365 Call Centre

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-Long Term Telstra Relationship

-Move to the cloud

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RUAN HONIBALL

GENERAL MANAGER

HISTORY WITH TELSTRA

The Instant Windscreens and Telstra relationship

as our communications provider goes back 30 plus years.

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Our Phones and data is our lifeline!!!

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4 years ago we faced a crisis with our failing phone hardware

Solution Telstra’s TIPT VOIP system.

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THE TELSTRA JOURNEY – HOSTED CLOUD

B.C.(Situation)

Three years after we have installed the latest greatest you-beaut server system with all the bells

and whistles…

TECHNOLOGICAL AGING

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(situation expanded)

80 users in 32 stores in 2 countries + head office + Call Centre + Failing server

= Disaster in progress!

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Our options

1. Replace current “dated Server infrastructure”

2. Look for an alternative long term solution

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Our Decision

Move to a hosted solution with Telstra and Bridged Networks

(alternative long term solution)

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Why?

No need to replace every 3-4years

IT Redundancy, Contingency and Disaster Recovery planning (power failure / Flood)

One stop shop in Telstra/Bridged networks

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Why? (2)

Ease of adding new users and stores

Ease of access from anywhere

No upfront Capital outlay

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Why? (3)

Through Telstra & Bridged Networks we have a dedicated team to manage our IT infrastructure.

Bridged Networks Help Desk:24/7/365 user assistanceIT staff with experience in different platforms

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-Once signed off we knew that what followed will either make or break the project

-Careful planning and investigation

-Not only moving into the cloud but also replaced every thick client in company with a thin client

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-Telstra /Bridged team liaised with important parties

-Planned window of opportunity -Saturday afternoon for final prep work and then go live on the Sunday.

-Single stage cutover – both AU and NZ

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-No loss of data

-Minimal down time on the Sunday afternoon

-Bridged and Telstra team was available whole weekend and following week to ensure any teething issues got addressed

-One of the best and smoothest transitions of any kind that I was involved in.

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Cost Implications & Benefits

Fixed monthly service costs – no surprise bills from Contractors

No Upfront Capital outlay

Telstra Business loyalty funding

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Cost Implications & Benefits(2)

Hardly any downtime – no major incidents since we moved over

Power savings – Server and air conditioner running 24/7

Reduced our data bandwidth to head office30


Cost Implications & Benefits(3)

Converted our server room into an office

Internal IT – no need for diversified knowledge

No Contractors

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Conclusion

We believe that our decision to move into the Cloud was one of the best decisions that we

have made for the future growth of ourbusiness. Our Company has no hesitation

to recommend Telstra & Bridged Networksas partners in Cloud Hosting

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CLOUD FORUM. AGENDA TimeTopicPresenter 10amIntroductionDominic Traverso 10:10Telstra’s Changing...

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