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University of the Aegean
Cloud Interoperability Infrastructures for Governments: The Government Service Utility (GSU) Approach
Yannis Charalabidis
Industrial Open Excellence Workshop
“Quality and Performance of Business Services in the Cloud” 21st March 2014, Athens
Your speaker for the day Studied computer engineering, at the National Technical University of Athens. PhD in complex information systems, NTUA
7 years a researcher in RTD projects for businesses and governments
7 years in the software industry (Greece, Netherlands, Germany Poland). Managing director of Baan-Singular ERP company
Already 6 years in University of the Aegean and the Greek Interoperability centre, teaching and researching on information systems & interoperability in Public and Private sector, governance models and social computing.
The next 7 years ?
My aim for the day: to give you food for thought. Hold on …
Part I
The Interoperability Landscape
European Union initiatives concerning public service provision and interoperability [1]
European Commission (2010), European Interoperability Framework (EIF) for European public services Version 2, European Commission / ISA, http://ec.europa.eu/isa/documents/isa_annex_ii_eif_en.pdf
The generalized public service provision scenario in Europe
The conceptual model for public services provision
Part II
The Governance Service Utility
Characteristics of Electricity and Governance utilities
Services of a Government Service Utility
Core components of a Government Service Utility
ISU application example in the public sector
The Contents of the extended Interoperability Registry
Interoperability Registry Architecture
Web Services
XML Schemas & Core Components
Services, Documents, Systems &
Organizations Metadata
BPMN Process Models
Process Modeling
Tools (incl. COTS
software)
Ontology Management,
Population & Reporting
Tools
XML Management
Tools (incl. COTS
software)
Services Registry
(Authorized Access)
Common Access Control and Application Engine
Interoperability Framework Web Site
(Free Access)
Registry UDDI Interface
(Limited Access: Systems)
Relational Database Management System
Key stakeholders in ISU operation
Business models for GSU implementation scenarios
Public Sector resource Business Model
Infrastructure
(IaaS)
Software Platform
(PaaS)
Service Provision
(SaaS)
Base Registries Own (PS) infrastructure
Own (PS) Platform
Own (PS) Provision
Public Sector centric / No
Outsourcing / Contracting only
Interoperability facilitators
Own and Cloud(IaaS)
vendors
Own (PS) Platform
Own (PS) and Service providers
Partial Outsourcing / PPP model 1
External service providers
Cloud (IaaS) vendors
Own (PS) and Software-as-a-
service providers
Own (PS) and Service providers
Partial Outsourcing / PPP model 2
Secure data exchange
Cloud (IaaS) vendors
Cloud (PaaS) vendors
Own (PS) Service providers
Partial Outsourcing / PPP model 3
Service aggregators
Vertically integrated ISU operators
Full Outsourcing / PPP model 4
Part III
Further Research Issues
The Crossroad Project on GSU
The research challenges that take the GSU concept further:
• Research Challenge 1: User-driven innovation shaping Public Services
• Research Challenge 2: Change the “DNA” of Public Services
• Research Challenge 3: Digital Public Services Value Proposition for All
• Research Challenge 4: Massive Public Information as a Service
Research Issues (The CrossRoad Project)
More Research Issues (The CrossRoad Project)
Even More Research Issues
Research Issues (The CrossRoad Project)
Service Delivery Platforms
Mobile Government
Online Opinion Mining
Instant, proactive Service Delivery for all services
eVoting
(Automated) Argument Visualisation
Federated eID
Gov Cloud (SaaS)
Science Base for ICT-enabled Governance
Gov Cloud (PaaS)
Social Media in Policy Making
Semantic Interoperability
Agent-based Societal Simulation
eParticipation
Model-Based Decision Making
Visibility
Inflated Expectations Disillusionment Productivity
Linked Data
Visual Analytics
Legal Informatics
Service Co-creation / Web Services for all basic services
Open data
ICT-enabled history / prognosis
Gov Cloud (IaaS)
Technical Interoperability
Organisational Interoperability
Web Services /SOA in core registries
Governance Model Composability & Reuse
(Seamless) Identity management & trust mechanisms
Internal, Static Workflow Mgt
Dynamic, External Workflow Mgt
Available for application
Should be around, soon
Will take many years
Government Service Utility
Serious Games for Governance
Participatory Sensing / IoT
Open Source Software for Service Mgt
Municipality ERP
Readiness, over time
References • European Commission (2010), European Interoperability Framework (EIF) for European public services Version 2, European Commission
/ ISA, http://ec.europa.eu/isa/documents/isa_annex_ii_eif_en.pdf
• European Commission (2010), The European Interoperability Strategy (EIS) for European public services, European Commission / ISA, http://ec.europa.eu/isa/documents/isa_annex_i_eis_en.pdf
• European Commission (2010), Communication from the Commission to the European Parliament, the Council, the European Economic and Social Committee and the Committee of Regions 'Towards interoperability for European public services’, European Commission / ISA, http://ec.europa.eu/isa/documents/isa_ip-10-1734_en.pdf
• European Union (2010), A Digital Agenda for Europe, Communication From The Commission To The European Parliament, The Council, The European Economic And Social Committee And The Committee Of The Regions, http://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:52010DC0245R(01):EN:NOT
• European Union (2009), Ministerial Declaration on eGovernment, 5th EU Ministerial Conference on eGovernment, Malmö, Sweden, http://www.egov2009.se/wp-content/uploads/Ministerial-Declaration-on-eGovernment.pdf
• European Union (2010), Granada Ministerial Declaration on the European Digital Agenda, EU Informal Ministerial Meeting in Granada, Spain, http://www.eu2010.es/export/sites/presidencia/comun/descargas/Ministerios/en_declaracion_granada.pdf
• European Commission (2008), Enterprise Interoperability Research Roadmap Version 5, European Commission /DG INFSO / FInES Cluster, ftp://ftp.cordis.europa.eu/pub/fp7/ict/docs/enet/ei-research-roadmap-v5-final_en.pdf
• CROSSROAD Project (2010): “A participative roadmap for ICT research in Electronic Governance and Policy Modelling”, European Commission Support Action, http://www.crossroad-eu.net
• Rappa, M. A. (2004), The utility business model and the future of computing services. IBM Systems Journal, 43 (1), pp 32-42.
• Charalabidis Y., Lampathaki F., Psarras J. (2009), “Combination of Interoperability Registries with Process and Data Management Tools for Governmental Services Transformation”, 42nd Hawaiian International Conference on System Sciences (HICSS), 3-5 January 2009, Hawaii. (Best Paper Award Nominee)
• KIU (2009), Danish e-Government Project, InfoStructureBase, http://isb.oio.dk/info
• SEMIC.EU (2010), Semantic Interoperability Centre, European Commission / ISA, http://www.semic.eu
• BenoîtOtjacques, PatrikHitzelberger, FernandFeltz (2007), Interoperability of E-Government Information Systems: Issues of Identification and Data Sharing, Journal of Management Information Systems, Volume 23, Number 4 / Spring 2007, pp.29 – 51
• STORK Project, Secure Identity Across Borders Linked, European Commission / CIP Programme, https://www.eid-stork.eu/
References • ebXML, http://www.ebxml.org
• RosettaNet, http://www.rosettanet.org
• Charalabidis, Y., Askounis D., (2008), “Interoperability Registries in eGovernment: Developing a Semantically Rich Repository for Electronic Services and Documents of the new Public Administration”, Hawaiian International Conference of System Sciences, HICCS-08, January 7-10, 2008, Hawaii
• Cabinet Office (2009), UK GovTalk Schema Library, http://www.govtalk.gov.uk/schemasstandards/schemalibrary.asp
• German Government (2008), KBSt unit at the Federal Ministry of the Interior, SAGA Standards and Architectures for e-Government Applications Version 3.0, http://www.kbst.bund.de/
• HKSARG (2009), Hong Kong Special Administrative Region Interoperability Framework, Common Schemas, http://www.xml.gov.hk
• Barone A., Di Pietro P., Semantic of eGovernment Processes: a Formal Approach to Service Definition (Arianna), in Proceedings of eGovINTEROP 2006, Bordeaux, France
• CEN/ISSS eGov Share Focus Group on “Discovery and Access to eGovernment Resources”, www.cen.eu/ISSS/
• US National Information Exchange Model, NIEM, http://www.niem.gov/index.php
• The Dublin Core Metadata Initiative, http://dublincore.org/
• ISO-3166-1 (country code list), http://www.iso.org/iso/en/prods-services/iso3166ma/02iso-3166-code-lists/list-en1.html
• ISO-4217 (currency code list), http://www.iso.org/iso/en/prods-services/popstds/currencycodeslist.html
• UN/CEFACT Core Components Technical Specification (2007), Part 8 of the ebXML Framework, Version 2.01, http://www.unece.org/cefact/ebxml/CCTS_V2-01_Final.pdf
• UNECE Units of Measure used in International Trade, http://www.unece.org/cefact/recommendations/rec20/rec20_rev3_Annex2e.pdf
• Greek Government Service Gateway ERMIS, http://www.ermis.gov.gr
• COIN FP7 Project on “Enterprise Collaboration and Interoperability”, http://www.coin-ip.eu/
• Gusmeroli, Sergio (2011), “From Enterprise Interoperability to Service Innovation: an evolutionary path from COIN to MSEE FInES Integrated Projects”, Samos Summit on Future Internet, July 4h 2011http://samos-summit.blogspot.com
• Srdjan Komazec, Davide Cerri, Klaus Fischer, Ingo Zinnikus, Francisco Javier Nieto, PierfrancoFerronato, EliaConchione, Antonio Panazzolo (2011), “The COIN Generic Service Platform for Enterprise Interoperability and Collaboration Service Provision”, http://www.coin-ip.eu/
• COIN Project (2010), Deliverable D6.2.1a “Integrated EI Value Proposition” http://www.coin-ip.eu/research/coin-results/public-documents/all-public-documents/COIN%20D6.2.1a%20First%20Integrated%20EI%20Value%20Proposition%20v2.0-FINAL.pdf
• Skopik F., Schall D., Dustdar S., Sesana M. (2010): “Context-Aware Interaction Models in Cross-Organizational Processes”, Fifth International Conference on Internet and Web Applications and Services (ICIW), May 2010, Barcelona
• Facca F.M., Komazec S., Guglielmina C.; Gusmeroli S. (2009): “COIN: Platform and Services for SaaS in Enterprise Interoperability and Enterprise Collaboration”, IEEE International Conference on Semantic Computing, ICSC '09, September 2009, Berkeley.
• Patrick Sitek, Sergio Gusmeroli, Marco Conte, Kim Jansson, Iris Karvonen (2011): “The COIN Book : Enterprise Collaboration and Interoperability”, ISBN 3-86130-713, Verlagsgruppe Main publications, 2011.
• Simple Knowledge Organization System(SKOS): http://www.w3.org/2004/02/skos/