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Copyright © 2013 Capgemini Consulting. All rights reserved.
Cloud Watch on HCM Cloud Solutions CC India, Research
December 2013
Copyright © 2013 Capgemini Consulting. All rights reserved.
Contents
Objective and approach
Sneak Peek at HCM Cloud
Market
HCM Cloud Solution
Footprint
Market trends
Vendor landscape
Appendix
2
Copyright © 2013 Capgemini Consulting. All rights reserved.
Objectives, Approach and Context
Provide a single source of information on leading HR solution providers across the globe
Identify leading players across HRM SaaS functionalities
The study uses publicly available information sources:
– Company websites
– Text line searches
– Industry reports
– Analysts reports
Cloud computing is the availability of hardware, software and data via the internet and it represents the network of connected computers
Software as a service (SaaS) is one of the service models offered in cloud computing along with Infrastructure as a service (IaaS), Platform as a service (PaaS) and Network as a service (NaaS)
SaaS is a growing phenomenon in the market and has made a successful penetration into mainstream Enterprise IT
Earlier, licensed on-premise software was the dominant deployment model in production, but with time, on premise vendors have also begun to offer SaaS based solutions
Coupled with the buy side objective of reducing the cost of ownership, the SaaS revolution is bound for exclusive growth across all forms of a business
Globally, Capgemini Consulting helps many of its clients on the use of Software as a Service solutions, and this document intends to provide a single source of truth about HR SaaS solutions currently available in the market, with a focus on the European market
3
Version Status
Final
Authors
CC India, Research services
Delivered in
Q4, 2013
Objectives and Approach Context
Copyright © 2013 Capgemini Consulting. All rights reserved.
Contents
Objective and approach
Sneak Peek at HCM Cloud
Market
HCM Cloud Solution
Footprint
Market trends
Vendor landscape
Appendix
4
Copyright © 2013 Capgemini Consulting. All rights reserved.
A sneak peek at HCM Cloud Market(1/2)
5
December, Q4, 2013
Oracle has enhanced its Oracle HCM Cloud and Oracle Talent Management Cloud by streamlining succession planning, extended mobile recruitment, centralize performance feedback, etc >> Read More on Pg 31
Workday introduced Workday day Big Data Analytics for HR and Finance >> Read More on Pg 37
Peoplefluent launched OrgPublisher 11.2, that help deliver advanced turnkey workforce visualization reports >> Read More on Pg 41
Kronos made significant enhancements to its mobile and tablet applications in terms of easy access, notification
alerts and geo-fencing capabilities >> Read More on Pg 47
VENDOR CORNER
Strategic partnership between SAP and China Telecom in cloud computing to provide SAP Cloud portfolio to
small and large organizations in China >> Read More on Pg 35
Salesforce.com and Workday strengthen their strategic partnership as they plan to integrate the entire Salesforce
and Workday product lines >> Read More on Pg 38
Integration of SumTotal Talent Expansion Suite with Salesforce Identity to enable single sign-on across
SumTotal Talent Expansion Suite >> Read More on Pg 44
PARTNERSHIPS, ALLIANCES AND M&A’S
Copyright © 2013 Capgemini Consulting. All rights reserved.
A sneak peek at HCM Cloud Market(2/2)
6
December, Q4, 2013
Oracle Fusion HCM received Ventana Research Technology Innovation Award for business innovation in the category of HCM >> Read More on Pg 32
SuccessFactors named a Leader in 2013 IDC MarketScape Integrated Talent Management Report for Western Europe >> Read More on Pg 35
Kronos named Worldwide Leader in Workforce Management solutions by IHS Inc >> Read More on Pg 47
ANALYSTS SPEAK
Learning Technologies Conference & Exhibition, organised by Kenexa to be held on 29th-30th January, 2014 in Olympia 2, London, UK >> Read More
HR Directors Business Summit to be held on 4th-5th February, 2014 in The ICC, Birmingham, UK >> Read More
Human Resource Summit 2014 will be held in Barcelona from 8th-10th October, 2014 >> Read More
EVENTS
Copyright © 2013 Capgemini Consulting. All rights reserved.
Communicate, communicate, communicate!
Implementing a HCM (Cloud) Solution is not only an IT project, but needs to be approached in an integral way covering technology, processes, organisation and people
HCM Cloud Solutions can be tailored to meet (most) requirements of the organisation by means of configuration delivered within the solution
– This provides great opportunities for standardisation, and minimises maintenance efforts
– It is important to understand and communicate these benefits along with the restrictions such as no customisations of a HCM Cloud solution
Good mix of internal and external resources in terms of availability, knowledge and expertise
– Internal (project) resources: To provide quality data and organisational context, ensuring ownership of a sustainable solution
– External resources: To provide the knowledge and expertise for implementing HCM Cloud Solutions, scaling up of project capacity and the outside-in view
Start simple
– Implement in waves and consider the learnings after every wave
– It is always better to “Keep it simple” and not add too many functionalities in the first implementation itself
Strict project management is the key: Stick to deadlines, frequent updates on progress on deliverables, be strict on the three iterations during implementation
Manage dependencies between the project streams as well as external dependencies
Some examples of lessons learnt based upon Capgemini’s experience in implementing HCM Cloud Solutions
7
Lessons learnt from implementation of HCM cloud solutions
Source: Capgemini Consulting Analysis:
Copyright © 2013 Capgemini Consulting. All rights reserved.
Some examples of pitfalls based upon Capgemini’s experience in implementing HCM Cloud Solutions
8
Lack of common (global) definitions relating to data elements, processes and KPI’s
Underestimation of the effort involved in data cleansing and data migration efforts, especially with a view to historical data
Lack of clear governance regarding data, definitions and the project
Lack of single source of truth
Lack of clear criteria and governance body regarding deviations of the agreed configuration
– In principle, only deviations due to regulatory compliance and legislations should be catered for
Lack of proper and timely alignment with the stakeholders and the lack of involvement of the stakeholders
Lack of a clear reporting scope
Too little focus on defining and embedding proper support processes and its organisation
Pitfalls of implementation of HCM cloud solutions
Source: Capgemini Consulting Analysis:
Copyright © 2013 Capgemini Consulting. All rights reserved.
Please get in touch with:
Want to know more?
9
Ronald van den Berg
Principal Consultant People & Performance Mob: +31 (0)6 – 15030294 Secretary: +31 (0)30-6898844 Mail to: [email protected]
Tim van der Wal
Principal Consultant People & Performance Mob: +31 6 1503 0286 Secretary: +31 (0)30-6898844 Mail to: [email protected]
Lysette Kampman
Managing Consultant People & Performance Mob: +31 6 29560779 Secretary: +31 (0)30-6898844 Mail to: [email protected]
Peter Speleers
Practice Manager HCM Technology Transformation Services
Mob: +3227081666 Mail to: [email protected]
Hannele Koskenmäki
Managing Applications Consultant
Mob: +358405108973 Mail to: [email protected]
Mårten Nilsson
Consultant
Mob: + 46 702925957 Mail to: [email protected]
Andreas Stålbäck
Consultant
Mob: + 46703395607 Mail to: [email protected]
Hugo Ruiz
Managing Consultant
Mob: 0034-647746053 Mail to: [email protected]
Ronan How
UK HR Cloud Lead
Mob: +447891158643 Mail to: [email protected]
Agra Fernando
HCM Consultant
Mob: +49151402504 60 Mail to: [email protected]
Copyright © 2013 Capgemini Consulting. All rights reserved.
Contents
Objective and approach
Sneak Peek at HCM Cloud
Market
HCM Cloud Solution
Footprint
Market trends
Vendor landscape
Appendix
10
Copyright © 2013 Capgemini Consulting. All rights reserved.
HCM SaaS solutions can be categorised into Core HR, Workforce, Talent, Learning, Recruitment Management and Compensation & Benefits
11
HCM Cloud Solution Footprint
Learning Management
HCM Solutions (Cloud & Mobile)
Core HR
Workforce Management
Talent Management
Compensation & Benefits
Recruitment management
Employee Records Payroll Benefit
Administration and Enrolment
Salary and wage structure
Jobs and positions Employee
Engagement Compliance
Organisational structures
Time reporting Workforce
scheduling and assignments
Attendance Productivity Analysis
Paid Time Off Labor Cost
Distribution
Absence Management
Employee Performance
Goal Management
Career Planning
Competency Management
Succession Planning
Talent Review
Retention Management
Leadership Development
Learning Course Administration
Content Management
Mobile Learning
Mentoring Collaboration Social and Informal
Learning Professional Certification
Bonus Programs
Commissions
Stock and Long Term Incentives
Employee Recognition
Base Salary Administration
Wellness
Retirement and Savings
Market Pricing and Equity
(Strategic) Workforce Planning
Requisitions
Sourcing and Social Recruitment
Candidate Engagement
Applicant Evaluation
Diversity & Compliance
Onboarding
Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester 2012; CC India Analysis
Copyright © 2013 Capgemini Consulting. All rights reserved.
HCM Solutions (Cloud & Mobile)
Core HR
Organizations tend to integrate social networking activities to leverage Core HR data activities to drive best-in-class business results
Core HR Solutions
12
Core HR
Vendor Landscape
“Licensed on-premise software remains the dominant deployment model in production with SaaS based solutions contributing only 18% of Core HR segment’s revenues1”
Description Vendor Example
Integrating social media into core HR activities boosts collaboration
Using HR software that embeds social media into daily activities and processes that encourage employees in all work locations to communicate and collaborate in real-time and via mobile app too
Infor’s HCM app fosters collaboration by displaying social networking activities and documents from within the people tracking software
Focus on full technology integration
Companies need to move away from information silos to unified Core HR systems Solutions must centralize the HR
management throughout the life cycle of employees
SuccessFactors ‘Employee Central’ enables global HR teams to focus on creating strategic value for the business by streamlining processes and providing access to information that supports faster decision-making
Tren
ds
Completeness / Strength of the
offering;
Employee Records Payroll Benefit
Administration and Enrolment
Salary and wage structure
Jobs and positions Employee
Engagement Compliance
Organisational structures
Note: 1 Includes product revenues (i.e., licenses, maintenance, and subscriptions) Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester 2012; The Forrester Wave™: Human Resource Management Systems, Q1 2012; CC India Analysis; HRM Solutions: Traditional Models clash With
Next-GenerationProcesses And Technology; Forrester 2012; www.workforce.com; http://successfactors-corehr.com/
Copyright © 2013 Capgemini Consulting. All rights reserved.
WFM consolidation will continue to occur in the vendor/provider market through partnerships and acquisitions across the industries
Workforce Management Solutions
13
HCM Solutions (Cloud & Mobile)
Workforce Management
Time reporting
Workforce scheduling and assignments
Attendance
Productivity Analysis
Paid Time Off
Labor Cost Distribution
Absence Management
Workforce Management
“SaaS adoption has slowly started to evolve, as the leading vendors have now begun to offer both on-premise and SaaS solutions”
Vendor Landscape
Vendor Landscape Completeness / Strength of the
offering;
Note: 1 CAGR refers to Compound Annual Growth Rate Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester 2012; CC India Analysis; Factiva ; Cisco Systems, 2012
Description Vendor Example
Strong demand for Mobile Workforce Management (WFM)
Mobile WFM helps increase employee responsiveness and decision-making speed Increase in demand to enable employees
to work when mobile
Kronos licensed WFM solutions to more than 250,000 employees across a wide variety of industries
Expansion of applications through acquisitions
Expanding application breadth through organic development and acquisition, with increasing vertical industry focus Consolidation will continue in the vendor
market
Kronos acquisition of healthcare WFM provider API Healthcare Corporation RedPrairie acquired all-commerce
solutions provider Escalate Retail
Tren
ds
Copyright © 2013 Capgemini Consulting. All rights reserved.
Need to provide integrated talent management solutions and enhanced charting and visualization are the key trends in talent management
Talent Management Solutions
14
HCM Solutions (Cloud & Mobile) Talent
Management
Employee Performance
Goal Management Career Planning
Competency Management
Succession Planning Talent Review Retention
Management
Talent Management
“58% of the products revenues from Talent Management solutions are via SaaS based solutions”
Vendor Landscape
Completeness / Strength of the
offering;
Description Vendor Example
Talent Management systems market is rapidly integrating through vendor consolidation
Most users are now looking for a toolset which integrates talent management, core HR and payroll No vendor has a perfect solution yet but
all leading players are moving towards providing an integrated talent management solution
Oracle Fusion HCM), SAP (Employee Central and SuccessFactors) are essentially there now (with many little integration issues to complete), ADP and SilkRoad are each well along with a fully integrated system
Enhancing charts and visualization capabilities
Talent management vendors will continue to enhance charting and visualization capabilities in their product
Workday's faceted search integration with n-Box and ‘active’ organization charts in multiple vendor offerings
Tren
ds
Note: 1 Includes product revenues (i.e., licenses, maintenance, and subscriptions) Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester 2012; Recruitment Aligns With Talent Management, Forrester, 2011; HRM Solutions: Traditional Models clash With
Next-GenerationProcesses And Technology; Forrester; Hype cycle for HCM software, Jul 2013; Forbes.com; CC India Analysis;
Copyright © 2013 Capgemini Consulting. All rights reserved.
Over time, there have been rising need for customization in learning management to adapt to the end users’ preferences
Learning Management Solutions
15
Learning Management
HCM Solutions (Cloud & Mobile)
Leadership Development
Learning Course Administration
Content Management
Collaboration Social and Informal
Learning Professional Certification
Mobile Learning
Mentoring
Learning Management
“In Learning Management, the SaaS model currently accounts for 45% of its product revenues”
Vendor Landscape
Completeness / Strength of the
offering;
Description Vendor Example
Need for Personal Learning Environment (PLE)
An interface that can be manipulated to meet end-user’s needs and preferences Know learners’ interests and gaps
in knowledge and skills and proactively suggest new information courses
Saba provides Personalized Learning Experience through Domain-specific portals - Access related
companies and organizations within each vertical Highly configurable user interface and
user-defined graphical navigation
Gamification in Workplace Learning
Global game-based learning market reached $1.2 billion in 2011. and is estimated to more than double to $2.5 billion by 2015
Peoplefluent released its Workforce Explorer iPad app which includes a first of its kind gamification functionality, called “Workforce Explorer Challenge
Tren
ds
Note: 1 Includes product revenues (i.e., licenses, maintenance, and subscriptions) Source: Embrace Future Trends To Deliver HRM Business Impact, Gartner 2012; Peoplefluent website; Saba website; Bersin blog; CC India Analysis
Copyright © 2013 Capgemini Consulting. All rights reserved.
Recruiting technology is now gravitating toward customer relationship marketing focusing on candidate experience and identifying the right candidate from the entire pool
Recruitment Management Solutions
16
HCM Solutions (Cloud & Mobile) Recruitment
management
(Strategic) Workforce Planning
Requisitions Sourcing and Social
Recruitment Candidate
Engagement
Applicant Evaluation Diversity & Compliance Onboarding Talent Pools
Recruitment management
“83% of the product revenues of recruitment solutions market was contributed by SaaS based solutions”
Vendor Landscape
Completeness / Strength of the
offering;
Note: 1 Includes product revenues (i.e., licenses, maintenance, and subscriptions) Source: Embrace Future Trends To Deliver HRM Business Impact, Gartner 2012; http://www.hrtechnews.com; Kenexa website; CC India analysis
Description Vendor Example
Selection management system or Smart ATS (Applicant Tracking System)
Systems to use a combination of biometric data and proprietary algorithms to predict which candidates are likely a fit, and which are not
Kenexa provides its applicant tracking system trough its product, Kenexa 2x BrassRing SilkRoad provides ATS in its SilkRoad
OpenHire product
Video, Bigdata and Analytics on the rise
Video interviews and video resumes will be on the forefront Help parse applicant information and
predict those who are likely to be stellar performers
Workday provides mobile analytics feature in its ‘Workday Recruiting’ that allow recruiters to conduct headcount planning, job requisition, and pipeline management analytics on the go
Tren
ds
Copyright © 2013 Capgemini Consulting. All rights reserved.
Compensation & Benefits tools have become a component of broader Talent Management suites and there have been significant mergers & acquisitions in the market
Compensation & Benefits Solutions
17
HCM Solutions (Cloud & Mobile)
Compensation & Benefits
Bonus Programs Commissions Stock and Long Term
Incentives
Employee Recognition
Base Salary Administration
Wellness Retirement and
Savings Market Pricing and
Equity
Compensation & Benefits
“SaaS penetration in the Compensation and benefits function has gained momentum and contributes 52% of this segment’s product revenues
Vendor Landscape
Completeness / Strength of the
offering;
Note: 1 Includes product revenues (i.e., licenses, maintenance, and subscriptions Source: Embrace Future Trends To Deliver HRM Business Impact, Gartner 2012; HRM Solutions: Traditional Models clash With Next-Generation Processes And Technology; Forrester 2012; CC India Analysis
Description Vendor Example
Compensation vendors leverage pay-for-performance
Compensation specialists leverage the link between rewards and performance
Workscape added performance to its Compensation & Benefits capabilities
Mergers & Acquisitions
There have been significant mergers and acquisitions in the compensation market during the past few years
Kenexa acquired Salary.com, a provider of on-demand talent management, payroll, and compensation solutions and ADP’s acquired Workscape, provider of integrated benefits and talent management solutions and services
Tren
ds
Copyright © 2013 Capgemini Consulting. All rights reserved.
Contents
Objective and approach
Sneak Peek at HCM Cloud
Market
HCM Cloud Solution
Footprint
Market trends
Vendor landscape
Appendix
18
Copyright © 2013 Capgemini Consulting. All rights reserved.
The global HCM market is expected to grow at a CAGR of 7.4% over the period 2012- 2016 owing to the streamlining of HR operations across companies
HCM Solutions market overview
19
Global HCM market is expected to grow at a CAGR of 7.4% over the period 2012-2016 from $8.3bn in 2012 to $11.1bn in 2016
One of the key factors contributing to this market growth is the streamlining of human resource operations
– However, the fragmentation of the market could pose a challenge to the growth of this market
Interest and investment in human capital management market continue to be strong, outpacing most other application market
– The HCM applications market has been the focus of a number of acquisitions in the past year including SAP's acquisition of SuccessFactors and Oracle's acquisition of Taleo
Global HCM Solutions market in USD bn (2011 -2016)
$7.5 $8.3
$8.9 $9.6
$10.3 $11.1
$0
$2
$4
$6
$8
$10
$12
2011 2012 2013 2014 2015 2016
Note: The global HCM market composes of core HR solutions market and talent management market that includes recruiting, learning, workforce and compensation management Source: IDC; Gartner; Forrester; PwC; Managing Human Capital: HRIS 2013, Bersin by Deloitte report; 2013 Talent Management Systems Market, Bersin by Deloitte report
CAGR 7.4%
Copyright © 2013 Capgemini Consulting. All rights reserved.
HRM application SaaS adoption (n = 727 global organisations)
Based on a survey estimates, global organisations are expected to prefer using SaaS model for Talent Management and Core HR solution functions
HRM SaaS adoption
20
Administrative Application Deployment1 Administrative Application Deployment1
Administrative Application Deployment1 Workforce Management Application Deployment3
Administrative Application Deployment1 Service Delivery Application Deployment2
Administrative Application Deployment1 Talent Management Application Deployment4
13%
44%
15%
6%
24%
13%
40%
25%
6%
15%
Licensed software - hosted
Licensed software - on premise
SaaS - subscription based
Outsourced (process and software)
Others including in-house/bespoke
2011-12 2012-13
18%
25%
33%
3%
21% 17%
25%
44%
3%
11%
Licensed software - hosted
Licensed software - on premise
SaaS - subscription based
Outsourced (process and software)
Others including in-house/bespoke
2011-12 2012-13
Note: 1 Administrative applications: Core HR record keeping, payroll, and benefits administration; (2) Service delivery applications: employee and manager self service, portal, HR help desk, and workforce life cycle management; (3) Workforce Management applications: Includes time and labor, Absence Management, and labor scheduling applications; (4) Talent Management: applications that help an organisation acquire, develop, and retain talent
Source: CedarCrestone 2012–2013 HR Systems Survey Results
18%
48%
16% 13%
5%
18%
41%
22%
14%
5%
Licensed software - hosted
Licensed software - on premise
SaaS - subscription based
Outsourced (process and software)
Others including in-house/bespoke
2011-2012 2012-2013
18%
50%
8% 7%
17% 18%
46%
16%
6% 13%
Licensed software - hosted
Licensed software - on premise
SaaS - subscription based
Outsourced (process and software)
Others including in-house/bespoke
2011-12 2012-13
Copyright © 2013 Capgemini Consulting. All rights reserved.
Estimates have identified that the need to improve user experience is one of the main reasons for moving towards SaaS solutions
HRM application Deployment
21
HRM application SaaS adoption (n = 1,246 global organisations)
Administrative Application Deployment1
Deployment Averages across All Applications Administrative Application Deployment1
HRMS Application Deployment Administrative Application Deployment1
HRMS Vendor Adoption and User Experience
Outsourced
3%
In house developed software
4%
Hybrid
11%
Licensed software – hosted
14%
Licensed software – on premise
33%
SaaS – subscription
based
35%
Outsourced (process and
software)
2%
Hybrid
14%
SaaS – subscription-
based
Licensed software – on premise
50%
In house developed software
2%
Licensed software – hosted
12%
20%
0
5
10
15
20
25
30
2.7 2.3 2.5 2.2 2.4 2.1 2.6 2.8 2.0 1.5
Ceridian
Workday
ADP SAP/Success Factors
Kronos
PeopleSoft
Ve
nd
or
Ad
op
tio
n P
erc
en
tage
User Experience Score
Oracle
Note: Hybrid deployment refers to both licensed and SaaS solutions Source: CedarCrestone HR Systems Survey 2012-2013
Copyright © 2013 Capgemini Consulting. All rights reserved.
The HCM Solutions vendor landscape is undergoing transformation with a mix of organic and non organic growth
HCM Solutions vendor options to build, buy or partner
22
Source: Consolidation And Innovation Transform The HRM Vendor Landscape, Forrester, 2012; CC India Analysis
Seamless integration of data and processes
Consistent user experience
Leverage new technologies and process paradigms
Fast time-to-market
Depth and maturity of solutions; innovative differentiation
Management know-how
Minimal upfront investment
Fastest time-to-market
Ability to leverage best-in-class capabilities
ADVANTAGE
Lengthy time-to-market
Difficult to match depth of best-of-breed products
Higher risk of failure to deliver results
Difficult to harmonize user experience
Process and data integration not seamless
Inherited architectural baggage
Integration and user interface (UI) harmonisation difficult to achieve
Contracts and support channels vary, often not seamless
POTENTIAL PITFALLS
Workday (HCM Solutions and Talent Management)
Ultimate Software (HCM Solutions and Talent Management)
Cornerstone OnDemand (learning and Talent Management)
SAP / SuccessFactors
SumTotal Systems / Softscape
Ceridian / Dayforce
ADP and Kronos (Workforce Management)
Ultimate Software and Infor (Workforce Management)
EXAMPLES
BUILD FROM SCRATCH ACQUIRE PARTNER
Building out the HRM suite is high risk and high reward
Acquisitions are difficult to integrate and harmonize
Partnering for complementary HRM functionality is less costly
but may not deliver value
Copyright © 2013 Capgemini Consulting. All rights reserved.
– Trend Micro, a security solution provider, entered into a global alliance with cloud and virtualization service provider, VMware, in 2010
– Cloud.com, a provider of open source cloud computing solutions, entered into a partnership with Symplified, a cloud security company, in 2011, to provide service providers with Single Sign-on (SSO) capabilities
Several trends are shaping up the cloud market ensuring the clarity necessary to promote investments in cloud computing technologies…
Trends in security for cloud solutions (1/2)
23
Cloud service providers (CSPs) will increasingly form partnerships with security solutions providers as the global cloud security software market matures
The global cloud security software market is witnessing the emergence of cloud service- specific security solution providers such as Symplified, Zscaler, and Credant Technologies
Strong and fast revenue growth of these companies is expected to encourage other companies to enter the market
Further, a strong shift toward cloud-based services is expected to provide a further boost to these pureplay companies
The growing access to secure networks through the cloud and the growing criticality of data in the cloud will remain the major growth drivers of this market
Further, the growing number of cases of identity theft is expected to prompt cloud users to adopt identity management and access control solutions
Other cloud security segments that are expected to witness growth in the adoption of cloud security are Data Security, Cloud Governance, Application Security, and Operational Security
Source: ; Global Cloud Security Software Market- Technavio report 2012, CC India Analysis
Increasing partnerships between CSPs and security solution providers expected
Increasing emergence of cloud service-specific security solution providers
Identity management and encryption to remain the top cloud security solutions offered
Copyright © 2013 Capgemini Consulting. All rights reserved.
… to boost users’ privacy and security in the cloud and promote the development of necessary standards and infrastructures
Trends in security for cloud solutions (2/2)
24
Increasing availability of cloud security solutions for SMBs
The growing needs for cost cutting and flexibility are compelling many SMBs to adopt cloud security solutions
By the end of 2012, the percentage of SMBs that have adopted cloud services was close to 50 percent, i.e., half of all SMBs are expected to have cloud-based services because of which security has risen in importance over the years
Emergence of strong cloud security standards and guidelines
Strong demand from end-users for more detailed and concrete assurances of operational practices is resulting in the emergence of strong cloud security standards and guidelines
Authorities are also beginning to react with governmental institutions actively looking into compliance issues
Examples are the European Commission undertaking research and setting up dedicated agencies such as ENISA (European Network and Information Security Agency), as well as the US FTC (Federal Trade Center)
Advances have been made: the US-EU Safe Harbor act provides protection for EU and international organizations for which data must be specifically managed in multiple jurisdictions
The current legislation governing cloud security in EU is the EU Data Protection Directive (Also known as Directive 95/46/EC) which is designed to protect the privacy and protection of all personal data collected for or about citizens of the EU, especially as it relates to processing, using, or exchanging such data
– Witnessing the growing demand from SMBs, companies such as Zscaler and Panda Security are offering SMB-specific cloud security solutions
Source: Privacy and Cloud Computing - “Data Protection and Cloud Computing under EU law”; Data Security, Ace Group, 2011; Cloud computing Market overview and perspective, Deloitte Report; Global Cloud Security Software Market- Technavio report 2012, CC India Analysis
Copyright © 2013 Capgemini Consulting. All rights reserved.
HCM Solutions vendors seek to offer broader sets of solutions by acquiring complementary capabilities across process categories
Building strength across process categories through acquisition
25
Taleo SuccessFactors Workscape Kenexa Softscape
Learn.com Plateau Systems
The RightThing Outstart Cybershift
Worldwide Compensation
Jobs2web VirtualEdge Salary.com Accero
Jobpartners Infor SHPS Brassring Geolearning
Cytiva Jambok Docent
Vurv CubeTree Pathlore
Talent Management
Learning Management
Core HR
Workforce Management
Compensation & Benefits
Recruitment management
Source: Consolidation And Innovation Transform The HRM Vendor Landscape, Forrester, 2012; CC India Analysis
Optilink
PDSI - Telestaff
SaaShr.com
Edvantage
MrTed
StepStone
Acquire
Strategia Communicati
ons
Copyright © 2013 Capgemini Consulting. All rights reserved.
Contents
Objective and approach
Sneak Peek at HCM Cloud
Market
HCM Cloud Solution
Footprint
Market trends
Vendor landscape
Appendix
26
Copyright © 2013 Capgemini Consulting. All rights reserved.
HCM Solutions footprint
HR Solution footprint
27
Core HR Workforce
Management Talent
Management Learning
Management Recruitment management
Compensation & Benefits
Employee Records
Payroll
Benefit Administration and
Enrolment
Salary and wage structure
Jobs and positions
Employee Engagement
Time reporting
Attendance
Paid Time Off
Employee Performance
Goal Management
Career Planning
Competency Management
Succession Planning
Talent Review
Leadership Development
Learning Course Administration
Content Management
Mobile Learning
(Strategic) Workforce Planning
Requisitions
Sourcing and Social Recruitment
Candidate Engagement
Base Salary Administration
Bonus Programs
Commissions
Stock and Long-Term Incentives
Employee Recognition
Wellness
Compliance
Talent Pools
1
2
3
1
2
3
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4
5
6
1
2
3
4 4
7
5
Organisational structures
8
Absence Management
4
Workforce scheduling and assignments
5
Productivity Analysis 6
Labor Cost Distribution
7 Retention Management
7
Mentoring 5
Collaboration 6
Social and Informal Learning
7
Professional Certification
8
Applicant Evaluation 6
Diversity and Compliance
7
Onboarding 8
Retirement and Savings
7
Market Pricing and Equity
8
Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester 2012; CC India Analysis;
Copyright © 2013 Capgemini Consulting. All rights reserved.
Summary of profiles
Summary of HR Solution Vendor profiles – 1/3
28
Applications Vendors
Core HR Workforce Talent Learning Recruitment Compensation
& Benefits
Office locations in
Benelux Region
Completeness / Strength of the offering; Office locations in Benelux region
CLOUD
Source: Capgemini Consulting Analysis;
Copyright © 2013 Capgemini Consulting. All rights reserved.
Summary of profiles
Summary of HR Solution Vendor profiles – 2/3
29
Applications Vendors
Core HR Workforce Talent Learning Recruitment Compensation
& Benefits
Office locations in
Benelux Region
Completeness / Strength of the offering; Office locations in Benelux region
Source: Capgemini Consulting Analysis;
Copyright © 2013 Capgemini Consulting. All rights reserved.
Summary of profiles
Summary of HR Solution Vendor profiles – 3/3
30
Completeness / Strength of the offering; Office locations in Benelux region
Applications Vendors
Core HR Workforce Talent Learning Recruitment Compensation
& Benefits
Office locations in
Benelux Region
Source: Capgemini Consulting Analysis;
Copyright © 2013 Capgemini Consulting. All rights reserved.
Oct 2013: American Career College and West Coast University use Oracle HCM Cloud to transform its HR and shift focus to talent management
Sept 2013: Beijing’s CAJ Senior Care Services Co. has adopted Oracle HCM Cloud and Talent Management Cloud to help establish innovative HR management platform
Sept 2013: Significant enhancements made to Oracle HCM Cloud and Oracle Talent Management Cloud by streamlining succession planning, extended mobile recruitment, centralize performance feedback, etc
Jun 2013: Partnership with Salesforce.com in which Oracle plans to integrate salesforce.com with Oracle’s Fusion HCM and Financial Cloud, and provide the core technology to power Salesforce.com's applications and platform
Mar 2013: Oracle acquired cloud infrastructure management software startup, Nimbula
Sept 2013: Oracle Fusion HCM received Ventana Research Technology Innovation Award for business innovation in the category of HCM
Oracle Fusion Human Capital Management delivers a robust set of Talent Management modules, covering workforce development and workforce rewards
Oracle Fusion HCM Company profile – 1/3
31
Benelux office locations
Belgium, the Netherlands and Luxembourg
Global office locations
North America, EMEA and Asia-pacific
Company Oracle Corporation
HCM Solutions Services
Consulting, Implementation, maintenance and support
Sector Focus Diversified customer segment
Annual Revenue USD 37,121mn (2012)
Employees 115,000 (2012)
New
s C
lipp
ings
Key Wins New Products / Solutions Acquisitions / Partners Awards
Oracle is an Enterprise software company which develops, manufactures,
markets, distributes and services enterprise software Oracle Fusion HCM delivers a complete suite of human resource and Talent
Management applications, all available as Software as a Service Oracle Fusion HCM has a message about co-existence -implement Fusion
modules that solve a business problem and use the delivered integration with existing Core HR system
Company Overview
Partners: Oracle partners with Capgemini, eVerge Group, The Hackett Group, HCL Axon, KBACE, KPMG LLP, PwC, Infosys, Wipro and Deloitte
Partner Ecosystem
Source: Oracle Website; Oracle Fusion HCM and Talent Management Whitepaper, 2013; Factiva; http://www.oracle.com/us/corporate/press/2020966
Copyright © 2013 Capgemini Consulting. All rights reserved.
SaaS & Mobile Solutions Portfolio
Delivery Models
Oracle Fusion HCM and Talent Management suites can be hosted and provided as a integrated managed service
Oracle Fusion HCM Company profile – 2/3
32
Hosted Managed
SaaS Mobile HR
1 2 3 4 5 6 7 8
x x x x x x x x
Core HR Workforce
Management Talent
Management Learning
Management Recruitment management
Compensation & Benefits
1 2 3 4 5 6 7
x x x x x x
1 2 3 4 5 6 7
x x x x x
1 2 3 4 5 6 7 8
x x
x x x x x x x x
1 2 3 4 5 6 7 8
x x x
1 2 3 4 5 6 7 8
x x x x x x x x
SaaS Mobile
Oracle Fusion Human Capital Management pricing are for each individual components. – For example Oracle Fusion Talent Review:
License price USD 70, software update and license USD 15.4 for each employee
Pricing Models
Oracle is allowing for “upgrade protected” personalisation and extension of the application using the “Composer Tools”
Can be used as a best of breed solution and is compatible with any of the Core HCM Solutions
Strengths
Product is still new in the market Functions are still evolving
Challenges
Key Clients
To know more...
Source: Oracle Website; http://www.oracle.com/us/products/applications/taleo/enterprise/recruiting/features/index.html
Copyright © 2013 Capgemini Consulting. All rights reserved.
Reduce implementation risk and cost by leveraging Oracle’s pre-built, sustainable integrations that enable rapid integration with existing business processes Flexible integration platform for rapid integration with third-party applications and services
Integration systems & platforms
Oracle Cloud HCM Services offer a global solution which has a global core and additional country functionality Implemented in more than 40 countries
Implemented markets
Offer significant functional value with easy to uptake applications releases Deliver Oracle Fusion HCM Applications Suite that
can be adopted in a modular fashion Provide specialised line of business applications and
transformative industry processes
Strategies for future
The security approach consists of: Role-based access control (RBAC), Function security, Data security, Privacy, Access provisioning and identity management, Segregation of duties policies, Enforcement across tools, technologies, data transformations, and access methods, Enforcement across the information life cycle
Security systems
Implemented in diversified customer segments
Implemented industries
ICS Computing together with Edenbrook, one of the UK’s leading implementation and support consultancies is an Oracle HCM partner where Oracle clients can immediately benefit from an efficient, cost-effective outsourced payroll service
Collaboration with payroll providers
Arabic Brazilian Portuguese Dutch English French German
Available languages
Italian Japanese Korean Spanish Simplified Chinese Traditional Chinese
Oracle Fusion Human Capital Management solutions combine advanced security, tight integration, and best HR practices
Oracle Fusion HCM Profile – 3/3
33
Back
Source: Oracle company website
Copyright © 2013 Capgemini Consulting. All rights reserved.
Oct 2013: SSP, the leading provider of technology solutions to global insurance and financial services organisations, has implemented an integrated suite of SuccessFactors solutions, including Performance & Goals, Recruiting, and SAP Jam
May 2013: New functionalities have been added to the SuccessFactors Employee Central product with increased payroll to additional countries, advanced reporting, Employee referral capabilities, richer socialization capabilities, etc.
Nov 2013: Strategic partnership between SAP and China Telecom in cloud computing through which the SAP Cloud portfolio will be offered to small and large organizations in China by China Datacom Corporation Limited (CDC), a joint venture between SAP and China Communication Services (CCS), a subsidiary of China Telecom Group
Oct 2013: SuccessFactors was named a "Leader" in 2013 IDC MarketScape Integrated Talent Management Report for Western Europe
SuccessFactors is a Talent Management focused solution provider which has gradually built solutions around the HR administration function
SuccessFactors Company profile – 1/3
34
Benelux office locations
SAP has an office in Netherlands
Global office locations
North America, Europe & Asia
Company SuccessFactors Inc – A SAP Company
HCM Solutions Services
Consulting, Implementation and support
Sector Focus Healthcare, Retail, Manufacturing, FS, LS, High Tech, Consumer Goods, Energy
Annual Revenue Subsidiary of SAP
Employees Approx 1,200
New
s C
lipp
ings
Key Wins New Products / Solutions Acquisitions / Partners Awards
SuccessFactors is a SaaS provider of a HCM suite of products
In Dec 2011, it was acquired by SAP, in an acquisition valued at USD 3.4bn
– SAP saw the acquisition as an entry point into the cloud, as cloud was a small part of SAP’s revenue, about 2% of the SAP revenue
SuccessFactors has a large and varied customer base, with more than 4,000 clients (most in EPM) and more than 15 million users
Have customers in 168 countries and the solution can be used in 35 various languages
Company Overview
Consulting Partners: Provides services including Strategy & Transformation, Project Mgnt, Configuration & Implementation, Systems Integration etc
– Strategic Partner Level: Capgemini, Accenture, Deloitte, IBM, McKinney Rogers, Northgate Arinso
– Partner Level: Aasonn, Arago Consulting, Cromwell, Hentity, Keneos, Flexso etc.
Sales Partners: Includes selling and supporting SuccessFactors products
– Strategic Partner Level: Avanxo, Ceridian, Human Capital Consulting, NEC, PwC
Solution partners: Includes Jobvite, Ceridian, Benefitfocus, VMWare, Dell etc
Partner Ecosystem
Source: SuccessFactors (http://www.successfactors.com/homepage.html); Channeleconomics.com; Factiva
Copyright © 2013 Capgemini Consulting. All rights reserved.
Delivery Models
SuccessFactors is available through hosting and also through managed services model with the help of its implementation partners
35
Hosted Managed
SaaS Mobile HR
Key Clients
SaaS & Mobile Solutions Portfolio SaaS Mobile
1 2 3 4 5 6 7 8
x
x x x x
1 2 3 4 5 6 7
x x
x x x x x x
1 2 3 4 5 6 7
x x x x x x
1 2 3 4 5 6 7 8
x
x x x x x
1 2 3 4 5 6 7 8
x x x x
1 2 3 4 5 6 7 8
x x x x
x x x x x x x x
SuccessFactors Company profile – 2/3
Solution is available on a fixed-bid price guarantee
Fees are pre-negotiated and derived from a one-time implementation cost, which includes training, and an annual per-user subscription fee based on the module(s) purchased
Pricing Models
SuccessCloud allows third-party applications and data from other business systems to connect and integrate with its BizXsuite
Business workforce analytics and benchmarking allow for predictive modeling reporting using 2000+ built-in metrics
Strengths
There is no support for commission based pay Though they have analytics offering, the
integration of Inform(acquired) needs to be done carefully
Not yet fully integrated with SAP’s offerings
Challenges
Core HR Workforce
Management Talent
Management Learning
Management Recruitment management
Compensation & Benefits
To know more...
Source: SuccessFactors (http://www.successfactors.com/homepage.html); Magic Quadrant for Talent Management 2013; Vendor Landscape: SaaSHRIS/HRMS, McLean & Company
Copyright © 2013 Capgemini Consulting. All rights reserved.
SuccessFactors supports its customer with 35 languages and has presence in more than 168 countries across the globe
SuccessFactors Company profile – 3/3
36
Have presence in 168 countries across North America, Latin America, Europe and Asia Pacific
Implemented markets
SuccessFactors Jam is offered both separately and as part of the SuccessFactors Business Execution (BizX) Software suite that mainly targets HR buyers Jam freemium (a free social collaboration tool) is
used for expertise tracking, recruitment and on boarding, informal learning and Employee Engagement
Strategies for future
Application security Data encryption / Cryptographic controls Anti-virus security Network protection Information security incident management Backup, failover and redundancy Access control and physical security
Security systems
SAP NetWeaver Process Integration (SAP PI) is SAP traditional enterprise application integration software used to facilitate the exchange of information among a company’s internal software and systems and external parties SAP Cloud Integration technology offers the standard capabilities of an integration broker, mediating between entities with varying requirements in terms of connectivity,
format, and protocols
Integration systems & platforms
Consumer Goods Higher Education Life Sciences & healthcare Manufacturing Retail
Implemented industries
Partners with NorthgateArinso to enable SuccessFactors Employee Central customers to take advantage of NGA’s global payroll services Partnership with Patersons to provide complementary global payroll services to SuccessFactors’ extensive multi-national customer base and help streamline the complex but
extremely important payroll administrative processes across multi-national operations
Collaboration with payroll providers
Available in 35 languages, mainly – English (US) – English (UK) – Dutch – Spanish – French
Available languages
Technology Non-Profit organisation Energy and Chemicals Financial Services Government
– Swedish – Portuguese – Chinese – Japanese – Korean
Back
Source: SuccessFactors Homepage; http://www.clarkstonconsulting.com/wp-content/uploads/2013/05/ViewPoint_SuccessFactors.pdf
Copyright © 2013 Capgemini Consulting. All rights reserved.
Oct 2013: Sanofi, a global integrated healthcare leader, has selected Workday HCM as Sanofi plans to consolidate several on-premise legacy software systems with one unified application in the cloud
Oct 2013: Metropolitan Museum of Art has selected Workday’s suite of enterprise cloud applications
Sept 2013: Introduced Workday day Big Data Analytics for HR and Finance that redefines how organizations unify multiple sources, sizes, and structures of data with Workday data to deliver insights business leaders need for critical workforce and financial decisions
Sept 2013: Salesforce.com and Workday strengthen their strategic partnership as they plan to integrate the entire Salesforce and Workday product lines to enable their customers’ mutual success
Ranked as a ‘leader’ in the Forrester Wave HRM Systems, Q1 2012 – It received top scores for technology,
customer experience and a range of categories covering specific HRMS functionality
Workday is a leader in enterprise cloud applications for human resources and finance
Workday Company profile – 1/3
37
Benelux office locations
Netherlands
Global office locations
North America, Europe and Asia
Company Workday Inc
HRMS Services Consulting, Implementation, education and support
Sector Focus Financial services, healthcare & Life Sciences, manufacturing, services, retail & hospitality, Telco & Media
Annual Revenue USD 274m (2013)
Employees 2,300+ (As of Q3,2013)
Workday provides SaaS solutions for managing global businesses in the
fields of Financial management and Human capital management Workday delivers Human Capital Management, Financial Management,
Payroll, Time Tracking, Procurement, and Employee Expense Management applications
It counts more than 450 customers many from the Fortune 50 The company has sales offices in US, UK, Hong Kong, Canada, Germany,
Netherlands, France, Sweden and Ireland
Company Overview
Consulting Partners: Provide consulting services and change management offerings around Workday implementations – Capgemini, Accenture, Aon Hewitt, Appirio, Ataraxis, Cloudator,
DayNine, Deloitte, Everbe, Kloud, Kainos, IBM, NGA, PwC, Wipro Application Partners: Application partners include ADP, salesforce.com,
Oracle, Xactly, and Kronos, Lumesse, Cornerstone Outsourcing Partners: Partnerships with ADP, MasterTax, Equinix, Technology Partners: Provide pre-built integration to Workday solutions
and include Okta, OneLogin
Partner Ecosystem
New
s C
lipp
ings
Key Wins New Products / Solutions Acquisitions / Partners Awards
Source: Workday Website; Dow Jones company profile, The Forrester Wave™: Human Resource Management Systems; Factiva
Copyright © 2013 Capgemini Consulting. All rights reserved.
Delivery Models
Workday provides a multi-tenant hosted service with pricing based on metrics of client business and has implementation partners to deliver solutions
Workday Company profile – 2/3
38
Hosted Managed
SaaS Mobile HR
Key Clients
SaaS Mobile SaaS & Mobile Solutions Portfolio SaaS & Mobile Solutions Portfolio
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7
1 2 3 4 5 6 7
x
1 2 3 4 5 6 7 8
x x x x x x x x
x x x
1 2 3 4 5 6 7 8
x x x x x x x x
x x x x x x x x
1 2 3 4 5 6 7 8
x
x x x
Workday prices its services based on metrics for the overall client business scope, complexity and requirements, not per-Workday-user
Pricing Models
Strong in technology, customer experience and a range of categories covering specific HRMS functionality
Robust mobile capabilities, including real-time business intelligence right to the user’s device
Frequent product updates every six months
Strengths
Relies on Kronos integration partnership for workforce management
Challenges
Core HR Workforce
Management Talent
Management Learning
Management Recruitment management
Compensation & Benefits
To know more...
Source: Workday Website; Dow Jones company profile; Vendor Landscape: SaaSHRIS/HRMS, McLean & Company
Copyright © 2013 Capgemini Consulting. All rights reserved.
Australia Canada Germany Hong Kong
Ireland Netherlands UK
France Nordics US ...and others
English Chinese
(Simplified & traditional) Czech Dutch French German
Hungarian Indonesian Italian Japanese Korean Polish Portuguese Romanian
Russian Spanish Thai Turkish Vietnamese French
Workday provides an integration cloud platform for building, deploying, & managing integrations and adheres to some of the highest security standards in the industry
Workday Company profile – 3/3
39
Implemented markets
Workday is strategically targeting organisations with dated ERP systems, and companies in need of a yet-to-be deployed global HRMS The company has outlined strategies to deliver
global financials in the cloud as well as big data analytics
Strategies for future
Workday is certified to ISO 27001 standards and audited bi-annually against SSAE 16 SOC-1 controls and annually against SSAE 16 SOC-2 controls
Workday is Safe Harbor certified and is a corporate member of the Cloud Security Alliance
Further security safeguards include: Physical Security, Communications and Network-Level Security, Application-Level Security, Data Security and Comprehensive Auditing.
Security systems
Integration systems & platforms
Education and Government Financial Services Healthcare and Life Sciences Manufacturing
Implemented industries
Workday and NGA are partnering to provide Workday customers with access to payroll processing capabilities in 51 countries through NGA’s euHReka Inclusion Framework, as a part of the euHReka 2.09 release Workday partnered with OneSource VHR to provide payroll co-sourcing services, including payroll settlement, tax administration, and garnishments administration Also partners with Cloudpay and SafeGuard World International
Collaboration with payroll providers
Available languages
Back
Source: Peoplefluent company website
Workday’s Integration Cloud Platform is an enterprise-class Integration Platform-as-a–Service (iPaaS) for building, deploying, and managing integrations to and from Workday and all integrations are deployed to and run on Workday without the need for any on-premise middleware Workday Integration Cloud Connect consists number of pre-built, packaged integrations and connectors to complementary applications that are 100% built, maintained,
and supported by Workday
Retail and Hospitality Services Technology
Copyright © 2013 Capgemini Consulting. All rights reserved.
Technology Partners of Peoplefluent provide key technology requirements to enhance the performance of solutions
Peoplefluent Company profile – 1/3
40
Benelux office locations
Belgium
Global office locations
North America, Europe and Asia
Company Peoplefluent
HCM Solutions Services
Implementation, Integration, support, Training
Sector Focus Healthcare & Retail
Annual Revenue USD 28.70mn (2012)
Employees 210 (2012)
Peoplefluent provides comprehensive suite of Talent Management
application Peoplefluent is one of the few vendors that offers an integrated Talent
Management suite that offers functionality across recruiting, performance, succession and compensation management
The solutions currently support more than 5,000 global corporations to small and medium-sized businesses in more than 214 countries
The company has offices in US, UK, Belgium and India
Company Overview
Service Partners: Includes American CyberSystems, Allegis Group Services, Capita Resourcing, Elemense, Kelly Services, InterQuest Group, Lorien Resourcing, Manpower Inc, Spherion Corp etc.,
Solution Partners: For Assessment and Surveys – Assess Systems, Profiles International; Background Check & Screening – HireRight, Talx I-9 Management, Job Boards & Aggregators, etc.,
Technology Partners: Include Burning Glass, BusinessObjects, Development Dimensions International, Fast, Resume Mirror and Savvis
Partner Ecosystem
New
s C
lipp
ings
March 2012: Goodlife, the largest fitness company in Canada, deployed Peoplefluent’s Recruitment Management Systems to improve the efficiency of its hiring process
Key Wins
Dec 2013: Launched OrgPublisher 11.2, that help deliver advanced turnkey workforce visualization reports
Oct 2013: Launched Peoplefluent Colossus, a comprehensive data integration cloud platform and Peoplefluent Leadership Development Mirror, a powerful and collaborative engagement solution
New Products / Solutions
Dec 2013: Entered into a joint marketing relationship with Professional Diversity Network (PDN), the leading online network of diversity recruitment sites, to establish a first of its kind resource-rich platform that equips diversity professionals with compliant candidate sourcing solutions
Acquisitions / Partners
Oct 2013: Recognized by Aragon Research, a technology research and advisory firm, as an Innovator in the first Aragon Research Globe for Enterprise Learning 2013: The March to Social and Mobile
Awards
Source: Peoplefluent website; Dow Jones and Data monitor company profiles; Factiva
Copyright © 2013 Capgemini Consulting. All rights reserved.
Delivery Models
Peoplefluent provides comprehensive suite of Talent Management application for more than 5,000 customers
Peoplefluent Company profile – 2/3
41
Hosted Managed
SaaS Mobile HR
Key Clients
SaaS Mobile SaaS & Mobile Solutions Portfolio
1 2 3 4 5 6 7 8
x x x x
x x x x x x x
1 2 3 4 5 6 7
x x x x x x
x x x x x x x
1 2 3 4 5 6 7
x
1 2 3 4 5 6 7 8
x x
x x x x x x x x
1 2 3 4 5 6 7 8
x x x
1 2 3 4 5 6 7 8
x
x x x x
No information available
Pricing Models
Direct ownership of Aquire gives Peoplefluent an advantage in delivering embedded workforce analytics
Its partnership with Mercer provides an additional sales channel and HR executive visibility
Strengths
Support needed for more complex projects, document management, calendaring, usability, and rules-based categorisation
Challenges
Core HR Workforce
Management Talent
Management Learning
Management Recruitment management
Compensation & Benefits
To know more...
Source: Peoplefluent website; Dow Jones and Data monitor company profiles; Magic Quadrant for Talent Management Suites 2013
Copyright © 2013 Capgemini Consulting. All rights reserved.
Peoplefluent’s solutions supports more than 5,000 organisations and is used by more than 5 million users in 214 countries around the world
Peoplefluent Company profile – 3/3
42
Used across 214 countries
Implemented markets
Peoplefluent plans to focus on “shifting workforce landscape”, which increasingly manages full-time, part-time and contingent workers in a single employee population The company also plans to add new mobile
applications
Strategies for future
Security features such as single sign-on, strict password policies, forced time-outs, login attempts monitoring, site usage analytics, time stamps, HTTPS and PGP encryption, gives one the power to configure and control user access and visibility according to the organisation’s specific criteria
Security systems
Peoplefluent’s integration platform offers: – Both on-demand and batch integrations – Support for XML or delimited batch file structures – A portfolio of standard integration schemas
Integration systems & platforms
Can be implemented across several industries Supports more than 5,000 organisations ranging in size from large, global
corporations to small and medium sized businesses
Implemented industries
Peoplefluent collaborates with payroll service partners such as American CyberSystems, Inc., Allegis Group Services’ (AGS), RGBSI and Total Technical Services, Inc.
Collaboration with payroll providers
Available in multiple languages
Available languages
– Massive scalability and redundant infrastructure – SOAP based web services – WS-I standards (as appropriate) – HR-XML standards
Back
Source: Peoplefluent company website
Copyright © 2013 Capgemini Consulting. All rights reserved.
SumTotal is a learning and Talent Management focused solution provider with about 1,800 customers and 25 million users worldwide
SumTotal Systems Company profile – 1/3
43
Benelux office locations
Belgium, Netherlands, Luxembourg through partners
Global office locations
North America, Europe & Asia
Company SumTotal Systems Inc
HCM Solutions Services
Consulting, Training and Support
Sector Focus Services, CPG, Healthcare, Hi-Tech, Education, FS, Manufacturing
Annual Revenue USD 67mn (2012)
Employees 1,009 (2012)
SumTotal Systems is a complete suite of Talent Management applications,
with about 1,800 customers and 25 mn users worldwide It acquired Softscape, a Talent Management suite provider, GeoLearning
for learning portfolio, CyberShift for Workforce Management and travel expense management, and Accero for Core HR
The company has offices in US, Canada, China, Australia, India, Germany, France, Japan, Singapore and the UK
Company Overview
Content Providers: Provide or develop course content that can be integrated with the Learning suite – ClearPoint, ELT, Human Soft, SkillSoft
Technology Partners: Provide complementary technology that adds value to SumTotal eLearning solutions – Adobe, WebEx, Mimeo.com
Solution Integrators and BPO services: Resell SumTotal software and / or services as part of their own value-added solutions – Accenture, IBM, HP, Raytheon, Sistemas
Partner Ecosystem
New
s C
lipp
ings
Nov 2013: City of Danville, Va., has selected SumTotal Talent Compensation and Workforce Analytics and Planning cloud-based solutions
Oct 2013: Martin Engineering has selected SumTotal Talent Performance to expand its employee development program, improve retention and drive business growth
Key Wins
Aug 2013: SumTotal and Skillsoft introduced industry’s first intelligent talent solution that allows customers to deliver relevant, in-context learning and talent content to employees which will be available on the elixHR platform
New Products / Solutions
Oct 2013: Integration of SumTotal Talent Expansion Suite with Salesforce Identity to empower CIOs to enable single sign-on across SumTotal Talent Expansion Suite, Salesforce and web other web, mobile and on-premise apps – centrally managed through the Salesforce Platform
Acquisitions / Partners
Oct 2013: SumTotal elixHR Platform was selected as a Top HR Product for 2013 by the editors of Human Resource Executive magazine
Awards
Source: SumTotal System company website; Factiva
Copyright © 2013 Capgemini Consulting. All rights reserved.
Delivery Models
A strong partner eco-system with constant citing by analysts makes SumTotal systems a compelling player in the HCM solutions market
SumTotal Systems Company profile – 2/3
44
Hosted Managed
SaaS Mobile HR
Key Clients
SaaS & Mobile Solutions Portfolio
1 2 3 4 5 6 7 8
x x x x x x x x
1 2 3 4 5 6 7
x x x x x
1 2 3 4 5 6 7
x x x x x x x
1 2 3 4 5 6 7 8
x
x
1 2 3 4 5 6 7 8
x x
x x x x x x x x
1 2 3 4 5 6 7 8
x x x x
x x x x x x x x
SaaS Mobile
The average yearly license across all SaaS customers is USD100,000
Pricing Models
Strong Learning, performance & succession management functionality SumTotal is on a fast, successful integration track
with acquisitions – Acquiring Accero & CyberShift to enable SumTotal offer a full HCM suite
Strengths
To face execution challenges in sales, marketing and support services in the highly competitive market Need to balance on-premise Softscape customers
with its faster-growing SaaS customer base
Challenges
Core HR Workforce
Management Talent
Management Learning
Management Recruitment management
Compensation & Benefits
To know more...
Source: SumTotal System company website
Copyright © 2013 Capgemini Consulting. All rights reserved.
SumTotal offers two versions of its HCM solution i,e one for small and medium businesses and another one for global enterprises
SumTotal Systems Company profile – 3/3
45
USA Canada UK France
Germany India China Australia
Singapore
Implemented markets
SumTotal continues to expand its mobile platform, social components, and portal strategy to provide its trademark feature / functionality depth SumTotal has talent development in the center of
its strategy and has developed products to ensure customers workforce is well managed
Strategies for future
No information available
Security systems
SumTotal provides complete integration of its individual products with its comprehensive HCM suite
Integration systems & platforms
Financial Services Business & consulting Healthcare Retail Government
Manufacturing Consumer packaged goods Life sciences Education Airlines
Implemented industries
No information available
Collaboration with payroll providers
Available in multiple languages
Available languages
Back
Source: SumTotal company website
Copyright © 2013 Capgemini Consulting. All rights reserved.
Kronos is a Workforce Management solution provider with additional capability in HR administration and recruitment function
Kronos Company profile – 1/3
46
Benelux office locations
Belgium and Netherlands
Global office locations
Americas, Asia-Pacific and Europe
Company Kronos Inc.
HCM Solutions Services
Consulting, education, implementation and support
Sector Focus Services, Energy, Government, FS, Healthcare, Manufacturing, Retail
Annual Revenue USD 870mn (2012)
Employees Approx 3,000+
Kronos is a US based, privately held Workforce Management solutions
provider The company has offices in US, Canada, Mexico, China, India, Singapore,
New Zealand, Germany, Belgium, France, Norway and the Netherlands
Company Overview
Service partners: Kronos partners with managed applications services and managed
hosting solutions providers
– Accenture, ACS, Axsium, Hackett group, Workforce insight
Software partners: Leverages the most versatile applications to meet compatibility
and functionality requirements of customers
Technology partners: Kronos partners with Vmware, Cisco and Microsoft, to
provide scalable platform to their clients
Hiring solutions partners: Partners with leading organizations in areas such as
assessments, sourcing, background screening etc to help streamline hiring process
Partner Ecosystem
New
s C
lipp
ings
Sept 2013: The City of Tuscaloosa in Alabama has selected workforce management solutions from Kronos Incorporated to standardize critical business processes across all departments
Key Wins
Nov 2013: Significant enhancements made Kronos mobile and tablet applications in terms of easy access, notification alerts and geo-fencing capabilities
Nov 2013: Enhanced and integrated enterprise social networking and workforce management into its Kronos Workforce Central solution
New Products / Solutions
Aug 2013: Acquired TimeLink to extend its leadership in workforce management, particularly in the enterprise segment
May 2013: Partnered with SuccessFactors to allow global organisations manage their employees & deliver integrated Workforce Management, HR, payroll, and Talent Management offerings in the cloud
Acquisitions / Partners
Nov 2013: The Boston Globe has named Kronos as a Top Place to Work in its annual ranking of Massachusetts organizations
Nov 2013: Kronos was again named Worldwide Leader in Workforce Management solutions by IHS Inc.
Sept 2013: Kronos was named a technology innovator in the Ventana Research Technology Innovation awards
Awards
Source: Kronos website; Dowjones and Datamonitor company profiles; businesswire.com; Factiva
Copyright © 2013 Capgemini Consulting. All rights reserved.
Delivery Models
Kronos solutions can be delivered through hosted as well as through managed services model by its service partners
Kronos Company profile – 2/3
47
Hosted Managed
SaaS Mobile HR
Key Clients
SaaS Mobile SaaS & Mobile Solutions Portfolio
1 2 3 4 5 6 7 8
1 2 3 4 5 6 7
1 2 3 4 5 6 7
x x x x x x x
x x x x x x x
1 2 3 4 5 6 7 8
x x x x x x x x
x x x x x x x x
1 2 3 4 5 6 7 8
x
x x x x x x x x
1 2 3 4 5 6 7 8
x x x x x x x x
x x x x x x x x
SaaS model is based on a monthly subscription plan, allowing companies to pay per employee, per month
Pricing Models
Strong Operational Capabilities Global scalability, with great success in India Expertise in all industry verticals, with an
excellent record in healthcare
Strengths
Though Kronos has Core HR functionalities, it is mainly seen as a Workforce Management solution provider
Despite considerable international presence, the HR and Payroll system is only available in English
Challenges
Core HR Workforce
Management Talent
Management Learning
Management Recruitment management
Compensation & Benefits
To know more...
Source: Kronos website; Dowjones and Datamonitor company profiles; MarketScope for Workforce solutions and analytics, Gartner Research;
Copyright © 2013 Capgemini Consulting. All rights reserved.
Kronos Implementation Services cover all phases of the solution implementation from planning to deployment and support
Kronos Company profile – 3/3
48
Asia Pacific New Zealand Middle East South America
Canada Europe Mexico and Central America
Implemented markets
Kronos plans to extend its reach in India so it is partnering with Indian companies and also focusing on delivering its products in India
Strategies for future
Kronos received SSAE SOC 1 / SOC 2 certifications in 2012 in which SSAE 16 is an enhancement to the SAS70 Safe Harbor — prohibits the transfer of personal
data to non-European Union nations that do not meet the European “adequacy” standard for privacy protection
Security systems
Kronos and BlueTree have formed a partnership that leverages the BlueTree’s service delivery expertise in: – Kronos implementations, upgrades, integration, complex workflow development, Kronos SMS solution, custom reporting, training, Kronos online dashboard and support Kronos partnered with IBM and supports AIX 5L platforms Kronos provides integration through the use of portals, which helps provide key information for managers in portals such as SharePoint and Websphere and publish 500+
XML APIs that use SOAP (Simple Object Access Protocol) and WSDL (Web Description Language) to ease integration with 3rd party apps and ERP systems like SAP, Oracle, etc.
Integration systems & platforms
Business services Education Energy Financial
Government Healthcare Hospitality Logistics
Manufacturing Retail
Implemented industries
Partners with Global Cash Card, a proven specialist in customised paycard solutions in which Kronos Workforce Payroll Self-Service and Global Cash Card’s dynamic paycard solution offers a comprehensive paperless payroll strategy Partners with M.M. Hayes to integrate Quickcharge, a cashless payment solution that allows employees to use their existing ID badges to make cash free purchases with
Kronos Workforce Central suite
Collaboration with payroll providers
Chinese English Dutch French Spanish German
Available languages
Back
Source: Kronos company website; Kronos lessons learnt from Fermilab implementation
Copyright © 2013 Capgemini Consulting. All rights reserved.
Cornerstone OnDemand is a global provider of a comprehensive learning and Talent Management solution delivered as SaaS
Cornerstone OnDemand Inc Company profile – 1/3
49
Benelux office locations
Netherlands
Global office locations
Americas, EMEA and Asia-Pacific
Company Cornerstone OnDemand Inc
HCM Solutions Services
Implementation, Support, Training
Sector Focus Education, Retail & Travel, Energy, FS & Insurance, Manufacturing, Healthcare
Annual Revenue USD 117.90mn (2012)
Employees 750 (2012)
Cornerstone OnDemand is a global provider of a comprehensive learning
and Talent Management solution delivered as SaaS Based on its pure cloud architecture, Cornerstone’s comprehensive
solution helps organizations manage entire employee lifecycle, from hiring through retirement
The company’s solution consists of five integrated platforms for Learning Management, enterprise social networking, performance management, Succession Planning and extended enterprise
Cornerstone OnDemand has over 390 clients across the globe
Company Overview
Global reseller partners: ADP, Ellucian and Xerox Regional reseller partners: CDP, e-communications, Talent2, CGI,
GreenBullet, Infosys, ISQ e-Learning, Kalleo Learning, NeoSpheres, QA, TALENTECH, XpertLearning, etc.
Consulting partners: Appiro, Bluewater Learning, Findley Davies, HRchitect, Intelladon and Intelladon
Technology partners: Altus365, HireVue, Visier Inc. and Workday
Partner Ecosystem
New
s C
lipp
ings
Cornerstone OnDemand expands its presence in public sector by serving contractors of the government, state and local government, as well as K-12 and higher education
Key Wins
June 2013: Introduced a series of new features to its talent management suite to address users’ mobility, social, and personalization needs such as bring your own device (BYOD) and bring your own application (BYOA)
New Products / Solutions
Feb 2013: Cornerstone OnDemand partners with Cloud provider Appirio to help Appirio broaden its Talent Management portfolio
Dec 2012: Cornerstone OnDemand,, has implemented BMC End User Experience Management solution from BMC Software
Acquisitions / Partners
Oct 2013: Cornerstone Recruiting Cloud was named a Top HR Product of 2013 by Human Resource Executive
Aug 2013: Cornerstone OnDemand has been named a ‘Leader’ in IDC’s Integrated Talent Management and Performance and Learning 2013 MarketScape report
Aug 2013: Named a ‘Major Player’ in IDC's MarketScape reports for Recruiting and Compensation
Awards
Source: Cornerstone OnDemand Inc website; Magic Quadrant for Employee Performance Management Software, 2011; The Forrester Wave™: Talent Management,2011; Factiva
Copyright © 2013 Capgemini Consulting. All rights reserved.
Delivery Models
Cornerstone OnDemand’s talent management platform is delivered purely through SaaS based delivery
Cornerstone OnDemand Inc Company profile – 2/3
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Hosted Managed
SaaS Mobile HR
Key Clients
SaaS Mobile SaaS & Mobile Solutions Portfolio
1 2 3 4 5 6 7 8
x x x x x x x x
x x x x x x x x
1 2 3 4 5 6 7
x x x x x x x
x x x x x x x
1 2 3 4 5 6 7
x
x x x x x x
1 2 3 4 5 6 7 8
x x x x x
1 2 3 4 5 6 7 8
x x x x x x
1 2 3 4 5 6 7 8
x x x x x x
x x x x x x x x
No information available
Pricing Models
Performance and succession management functionality is best in class
Gained traction among both enterprises and SMBs
Vision for integrating corporate social networking with Talent Management is strong
Strengths
As Compensation management is new feature, its not quite easy to configure
Brand awareness has improved, but still lags behind when compared with other leading EPM vendors
Challenges
Core HR Workforce
Management Talent
Management Learning
Management Recruitment management
Compensation & Benefits
To know more...
Source: Cornerstone OnDemand Inc website; Factiva news search; http://www.cornerstoneondemand.com/news/press-releases/mobile
Copyright © 2013 Capgemini Consulting. All rights reserved.
Based on Cornerstone’s pure cloud architecture, Cornerstone’s comprehensive solution helps organisations manage entire employee lifecycle, from hiring through retirement
Cornerstone OnDemand Inc Company profile – 3/3
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Asia Pacific New Zealand Middle East South America
Latin America & Brazil
Implemented markets
Has established an effective growth strategy by aggressively increasing sales head counts while leveraging key reseller agreements and alliances – Notable resellers include Appirio, ADP, and T2
Optimize PTY –Notable alliances include ADP, salesforce.com,
and Workday
Strategies for future
Use Secure Socket Layer (SSL) technology to protect information using both server authentication and data encryption
Security systems
In Feb 2013, Cornerstone OnDemand launched ‘Cornerstone for Salesforce’, an integrated offering with salesforce.com CRM software that embeds learning management directly into the Salesforce Platform Cornerstone OnDemand provides for easy and seamless integration by providing easy access to data across all systems Enables data to be transmitted to and from multiple database environments, including ADP, SAP, Oracle, Ceridian and other legacy systems
Integration systems & platforms
Energy Financial services Healthcare Education
Manufacturing Retail Technology Government
Implemented industries
Cornerstone OnDemand partners with payroll providers such as ADP, Workday and SD Worx
Collaboration with payroll providers
Available in 41 languages empowering over 12 million users across 190 countries
Available languages
Back
Source: Cornerstone OnDemand company website
Copyright © 2013 Capgemini Consulting. All rights reserved.
Kenexa offers a comprehensive suite of unified products and services that support the entire employee lifecycle from pre-hire to exit
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Benelux office locations
Netherlands
Global office locations
Americas, EMEA and Asia-Pacific
Company Kenexa Corporation
HCM Solutions Services
Implementation, Training and Integration
Sector Focus Financial Services, Healthcare, Retail, Hospitality, Manufacturing, Life Science
Annual Revenue USD 103.10 mn (2012)
Employees 2,744 (2012)
Kenexa helps drive HR and business outcomes through its unique
combination of technology, content and services, enabling organisations to optimise their workforces since 1987
Kenexa’s integrated talent acquisition and Talent Management solutions have touched the lives of more than 110 million people
Its software applications provide proprietary content, outsourcing services and consulting services that help customers in addressing HR requirements
It markets solutions primarily to organizations with more than 2,000 employees
Company Overview
Applications and Software Partners: Candex, First Advantage, HireRight, LexisNexis, Arurint, eScreen, Talent Wise, ADP, Hirevue ,Workday etc
Consulting and Advisory Partners: Astron Solutions, Buck Consulting, CJ Francis, Compensation Works, Deloitte, BDO Seidman, Eisner Amper, Hudson Mann, IBIS Advisors, Innovations, ICAP Group, Marcus Buckingham and Sibson Consultants
Strategic alliances: First Advantage, ADP and Skillsoft Technology partners: QlikTech, Boomi, LinkedIn, Collabor,
BullseyeEvaluation, Hrchitect, Lexonis, Workitect, bambooHR, etc
Partner Ecosystem
New
s C
lipp
ings
Oct 2012: Cargill has signed a three-year agreement with Kenexa to administer an Employee Engagement survey
Key Wins
Oct 2012: Kenexa announced the launch of 2x Assess, an assessment content solution Oct 2012: Kenexa unveiled its fall
2012 lineup of new HR technology products during the 15th annual HR Technology Conference & Exposition in Chicago
New Products / Solutions
Dec 2012: IBM completed the acquisition of Kenexa for $1.3b in cash
Acquisitions / Partners
2012: Named by trainingindustry.com as a top Leadership Training Company 2012: Ranked second overall in the
Enterprise category of HRO Today magazine’s annual RPO Baker’s Dozen customer satisfaction ratings
Awards
Source: Kenexa Corporation website; Forrester Research; Magic Quadrant for Employee Performance Management Software, 2011 and Dow Jones company profiles; Factiva
Copyright © 2013 Capgemini Consulting. All rights reserved.
Delivery Models
Kenexa Corporation does not rely on its partner eco-system for technology and applications on system integration services
Kenexa Corporation Company profile – 2/3
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Hosted Managed
SaaS Mobile HR
Key Clients
SaaS Mobile SaaS & Mobile Solutions Portfolio
1 2 3 4 5 6 7 8
x x x x x x x x
x x x x x x x x
1 2 3 4 5 6 7
x x x x x x x
x x x x x x x
1 2 3 4 5 6 7
x x
x x x x x x x
1 2 3 4 5 6 7 8
x
x x x x x
1 2 3 4 5 6 7 8
x x
x x x x x x x x
1 2 3 4 5 6 7 8
x x x x x x
x x x x x x x x
No information available
Pricing Models
Performance management functionality is very strong in its product, Career Tracker
The acquisition of Salary.com provides Kenexa with a strong compensation management offering
Strengths
Though the Kenexa offers compensation and benefits functionality, it needs to improve on the depth of this functionality
Challenges
Core HR Workforce
Management Talent
Management Learning
Management Recruitment management
Compensation & Benefits
To know more...
Source: Kenexa Corporation website; Forrester Research
Copyright © 2013 Capgemini Consulting. All rights reserved.
Kenexa works with its various partners to provide implementation, integration and training services to customers across the globe
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Kenexa was taken over by IBM in 2012 in order to bolsters IBM’s leadership in helping clients embrace social business capabilities while gaining actionable insights from the enormous streams of information generated from social networks every day Continuously enhanced current generation Talent
Management solutions
Strategies for future
Kenexa is a licensee of the TRUSTe Privacy Program and the TRUSTe EU Safe Harbor Program Encrypt the transmission of information using
secure socket layer technology (SSL)
Security systems
The company’s 2x Onboard leverages cutting-edge Web 2.0 technology to deliver a new hire portal and integrated workflow management that offers an improved employee experience while ensuring compliance with legal and corporate policies Kenexa 2x BrassRing and Kenexa 2x Recruit solutions feature highly interactive dashboards, integrated workflow management across recruitment, assessment and on-
boarding, and real-time reports that facilitate robust analysis across critical business processes
Integration systems & platforms
Asia Pacific EMEA Latin America North America
Implemented markets
Financial services and Banking Manufacturing Life sciences
Pharmaceuticals Retail Healthcare Hospitality
Call centers Education Biotechnology
Implemented industries
Kenexa has strategic alliance with ADP for compensation and payroll services Kenexa’s acquired company Salary.com, Inc. (2010) is a compensation and HRM solutions company in the US human capital SaaS market – The company's services are used by compensation professionals for compensation planning
Collaboration with payroll providers
Global / Multi-Language enabled
Available languages
Back
Source: Kenexa company website
Copyright © 2013 Capgemini Consulting. All rights reserved.
Lumesse is a SaaS based solution provider specialising in Talent Management solutions with a globally focused operations
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Benelux office locations
Belgium and the Netherlands
Global office locations
Americas, EMEA and Asia-Pacific
Company Lumesse
HCM Solutions Services
Implementation, Training, Integration
Sector Focus Ranges from small local players to global corporations in all industry sectors
Annual Revenue USD 0.28mn (2012)
Employees 550 (2012)
Lumesse is a global software company specialising in Talent Management
solutions It is owned by its management team and HgCapital, one of Europe’s largest
technology investors It has around 550-1000 employees based in 28 offices across 18 countries Lumesse was previously known as StepStone Solutions The acquisition of Edvantage Group has strengthened its position in social
learning programmes
Company Overview
Distribution & Channel Sales partners: Avit System Sdn Bhd, Audalia, AXES Pro, Bridge Human Capital Solutions, Business Consult Ltd, Emeritis, Human Perspectives International, HR-Focus Holdings, Humanica, Workday, Novotus, NegXT, Squareone Technologies, etc
Value-Added Service partners: Assessio, Broadbean, Clickatell, eQuest, LinkedIn, NorthgateArinso, Papirfly, Talent Q, etc
Technology partners: Aquire, Dell Boomi, BurningGlass, KJLink, SoftArtisans and Textkernel
Consultancy partners: Deloitte and Penna
Partner Ecosystem
New
s C
lipp
ings
Oct 2012: Global Manufacturer Symrise chooses Lumesse Talent Management
Key Wins
Oct 2013: Launched TalentLink 13.2, a new release of its SaaS talent acquisition and talent management platform
Oct 2013: Launched Accelerator, a new package which combines the power of Onboarding, Learning and Social, on its TalentLink platform
Sept 2013: Introduced ETWeb Mobile as part of its ETWeb talent management platform
New Products / Solutions
May 2013: Lumesse’ products will be available for the larger Mittelstand businesses, with the family company Brüder Schlau / Hammer Einrichtungsmärkte
Dec 2012: Lumesse and PT. SmartSoft Solusindo entered into partnership in Indonesia
Acquisitions / Partners
Feb 2013: Lumesse was ranked No. 1 among the top providers of Talent Management software in HRO Today’s Baker’s Dozen Customer Satisfaction Ratings for the second consecutive year
Awards
Source: Lumesse website; Magic Quadrant for Employee Performance Management Software, 2011; Factiva
Copyright © 2013 Capgemini Consulting. All rights reserved.
Delivery Models
Lumesse through its partner network and hosted, managed services portfolio serves more 2,000 customers in over 70 countries
Lumesse Company profile – 2/3
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Hosted Managed
SaaS Mobile HR
Key Clients
SaaS Mobile SaaS & Mobile Solutions Portfolio
1 2 3 4 5 6 7 8
x
x x x x x x x
1 2 3 4 5 6 7
x x
x x x x x x
1 2 3 4 5 6 7
x x
x x x
1 2 3 4 5 6 7 8
x x
x x x x x
1 2 3 4 5 6 7 8
x
x x x x
1 2 3 4 5 6 7 8
x x x x
x x x x x x x
No information available
Pricing Models
The company offers excellent global functionality, as well as strong global support and sales network
Strengths
Though Lumesse has increased its investment in the U.S, Lumesse’s presence in the U.S is relatively limited compared to its global competitors
Challenges
Core HR Workforce
Management Talent
Management Learning
Management Recruitment management
Compensation & Benefits
To know more...
Source: Lumesse website; Magic Quadrant for Talent Management 2013
Copyright © 2013 Capgemini Consulting. All rights reserved.
Lumesse operates and provides its solutions to customers from various industries present across 18 countries
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Presence across 18 countries
Implemented markets
Lumesse focuses on customisation of its products as it strongly believes that one size doesn’t fit all Maintains customer as its core focus area and
follows a set of promises made to the customer
Strategies for future
Use a variety of methods, such as intrusion detection software and manual security procedures, to help ensuring IT security
Security systems
Lumesse tailors the solution to the customers specific needs and processes and helps integrate the customer’s key business systems such as ERP or payroll The company has secure, high performance datacenters around the globe, supporting companies operating in all possible time zones and regions Lumesse TalentLink is a true SaaS offering with a single code base, no customisations and a multitenant architecture via its open integration capabilities
Integration systems & platforms
Engineering Manufacturing Retail Technology
Transport & Logistics Professional services
Implemented industries
Lumesse partners with Humanika, the biggest HR & Payroll Outsourcing provider in Thailand, providing full range of HR Outsourcing and system implementation services to leading global, national and local companies, to distribute Talent Management solutions and services from Lumesse in Thailand Lumesse also partners with Workday, a leading payroll provider for distribution and sales
Collaboration with payroll providers
Available in 50 languages
Available languages
Back
Source: Lumesse website
Copyright © 2013 Capgemini Consulting. All rights reserved.
ADP offers a wide range of HR, payroll, tax & benefits administration solutions for more than 550,000 clients across globe
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Benelux office locations
Belgium and the Netherlands
Global office locations
Americas, EMEA and Asia-Pacific
Company Automatic Data Processing, Inc (ADP)
HCM Solutions Services
Implementation, Managing service and Support
Sector Focus Education, Financial Services., Healthcare Manufacturing, Energy, Life Sciences
Annual Revenue USD 10,665.20mn (2012)
Employees 57,000 (2012)
ADP with 6,00,000 clients, is one of the world’s largest providers of
business outsourcing solution ADP offers a wide range of HR, payroll, tax and benefits administration
solutions from a single source ADP’s e-recruitment solution is best-suited to midsize-to-large U.S.-based
organisations ADP is one of four U.S. companies to get a AAA credit rating from Standard
& Poor's (S&P) and Moody's
Company Overview
Software / Technology Alliances: ADP partners with best-of-breed software and technology organisations that bring value to their customers and the marketplace
With its alliance partners, its workforce management solutions include: – HR Management – Payroll Management – Time & Labor Management – Expense & Travel Management – Screening and Selection Services
Partner Ecosystem
New
s C
lipp
ings
June 2013: Marriott Vacations Worldwide has selected ADP’s large market Human Resources Business Process Outsourcing (HR BPO) offering
April 2013: The Jackson Companies, a family-owned enterprise of golf course and campground establishments in South Carolina, has selected the ADP Vitality wellness program
Key Wins
Dec 2013: Expanded its payroll capabilities of ADP Vantage HCM by integrating ADP Streamline global payroll services into the solution
Sept 2013: Launched ADP Recruiting Management, a unified next-generation platform that helps clients better manage the end-to-end talent acquisition process
New Products / Solutions
June 2013: ADP acquired Payroll S.A., a provider of human resource outsourcing, payroll and employee benefits services across Chile, Argentina and Peru
Dec 2012: Swiss Post Solutions, a premier provider of business process outsourcing and digitisation solutions, partnered with ADP to outsource non-core business functions
Acquisitions / Partners
Sept 2013: Named a Leader in the Everest Group PEAK Matrix, published in the 2013 Multi-Process Human Resources Outsourcing service Provider Landscape report
Sept 2013: ADP was named a leader in Multi-Process HR Outsourcing as well as Star Performer by the Everest Group
Awards
Source: ADP website; Magic Quadrant for Employee Performance Management Software, 2011; The Forrester Wave™: Talent Management, 2011; (d) ttp://www.hoovers.com/company/Automatic_Data_Processing_Inc
Copyright © 2013 Capgemini Consulting. All rights reserved.
Delivery Models
ADP provides extensive solutions in Core HR, workforce and Talent Management
ADP Company profile – 2/3
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Hosted Managed
SaaS Mobile HR
Key Clients
SaaS Mobile SaaS & Mobile Solutions Portfolio
1 2 3 4 5 6 7 8
x x x x x
1 2 3 4 5 6 7
x
x x
1 2 3 4 5 6 7
x x x x x x x
1 2 3 4 5 6 7 8
x x
x x x x x x x x
1 2 3 4 5 6 7 8
x x x x x x x x
x x x x x x x x
1 2 3 4 5 6 7 8
x x x
x x x x
No information available
Pricing Models
ADP provides a depth of functionality, flexible workflow and data support.
Customers were impressed with the product’s configurability, quality and ease of use, especially for applicants and HR users
Strengths
Its vertical market strategy is not as strong as other vendors
ADP has not shown much innovation in emerging areas, such as social recruiting
Challenges
Core HR Workforce
Management Talent
Management Learning
Management Recruitment management
Compensation & Benefits
To know more...
Source: ADP website; Magic Quadrant for Employee Performance Management Software, 2011; The Forrester Wave™: Talent Management 2011
Copyright © 2013 Capgemini Consulting. All rights reserved.
ADP's easy-to-use systems, platforms & solutions for employers provide superior value to companies of all types and sizes
ADP Company profile – 3/3
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USA Canada Australia Brazil
China France Japan Germany
India Italy Netherlands Poland
Spain Switzerland UK
Implemented markets
ADP’s strategies are based on 3 success factors elements: – Product leadership – World class service – Be the employer of choice
Strategies for future
ADP Critical Incident Response Center (CIRC) monitors, collects alerts/incidents and initiates triage and forensic investigations, incident containment, recovery, depending on severity ADP models security program and security
architecture in part, by adopting best practice guidance from the ISO 27001/27002 series
Security systems
ADP achieves a comprehensive, integrated experience through standard integrations, APIs, and an innovative data exchange utility Standard integrations and toolkits / APIs are used to close integration seams with third–party solutions involved in the various processes, and as a result, help reduce
duplicate data entry ADP now serves more than 250,000 small business clients on its powerful, cloud-based HRM and payroll platform, RUN Powered by ADP® (Sep 2013)
Integration systems & platforms
Government (with 1000+ employees) Education (with 1000+ employees) Healthcare
Implemented industries
ADP maintains a strategic relationship with Cornerstone OnDemand, a leading Talent Management, that enhances ADP’s offerings, expertise and footprint in the Talent Management space ADP has acquired Payroll S.A., a provider of human resource outsourcing, payroll and employee benefits services across Chile, Argentina and Peru
Collaboration with payroll providers
Available in multiple languages
Available languages
Back
Source: ADP Company website
Copyright © 2013 Capgemini Consulting. All rights reserved.
SilkRoad Technology offers wide range of solutions to manage the entire career cycle of employees
SilkRoad Technology Company profile – 1/3
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Benelux office locations
No information available
Global office locations
North America, Europe and Asia-Pacific
Company SilkRoad Technology
HCM Solutions Services
Implementation, Training, Integration
Sector Focus Healthcare, Manufacturing, Education, Govt., Retail, IT & Nonprofit organisations
Annual Revenue USD 24mn (2012)
Employees 348 (2012)
SilkRoad technology is a privately held company based in Winston-Salem,
N.C., with offices around the globe The company began as a Content Management vendor, then grew into e-
recruiting (via an acquisition) which then expanded into Talent Management with the acquisition of Human Asset Technologies in 2005
SilkRoad also acquired an e-learning vendor, VTN Technologies, in 2008, which is now called Green Light and in 2009, it acquired the a bankrupt vendor (Emportal), became as its HR solution, HeartBeat
Company Overview
SilkRoad Technology has the expertise to develop and deliver world-class solutions, while leveraging partnerships with established industry leaders to provide necessary components of a complete solution
Trusted skilled partners take advantage of SilkRoad’s solutions to deliver products and services to their customers quickly and cost effectively, so that customers achieve a substantial return on investment – Acselco, Activar, ADSOTECH, easynet GmbH, Geoware, Prism, LLC,
System Landscape, Vitech, Web-Economy
Partner Ecosystem
New
s C
lipp
ings
July 2013: The University of Auckland and The Radio Network’s in New Zealand have selected SilkRoad’s RedCarpet for its onboarding capabilities
TVNZ has selected WingSpan, SilkRoad’s performance management system, to better align employees’ individual goals with company objectives, improving overall business performance
Key Wins
Oct 2013: Enhancements made to the entire Life Suite of integrated HRMS, Talent Acquisition and Talent Development software
New Products / Solutions
Oct 2013: Partnered with Visier, a workforce analytics provider, to provide simple-to-use, pre-packaged analytics and dashboards
July 2013: Partnered with Recruit.net as its latest free job distribution partner for its OpenHire applicant tracking solution
July 2013: Expanded partnership with OpenSesame to offer 50 international courses from training provider, Cegos
Acquisitions / Partners
Oct 2013:Ranked an Innovator in the Aragon Research Globe for Real-time Collaboration, 2013
July 2013: Recognized by Aragon Research as one of the top five vendors of enterprise social solutions in its report “Hot Vendors in Social Business”
Awards
Source: Silkroad Technology company website; Gartner Research; Dow Jones Company Profile; Factiva
Copyright © 2013 Capgemini Consulting. All rights reserved.
Delivery Models
SilkRoad’s customers includes a diverse set of industry leaders such as Allianz, Priceline.com and Crate and Barrel
SilkRoad Technology Company profile – 2/3
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Hosted Managed
SaaS Mobile HR
Key Clients
SaaS Mobile SaaS & Mobile Solutions Portfolio
1 2 3 4 5 6 7 8
x x
x x
1 2 3 4 5 6 7
x x x x x x x
x x x x x x x
1 2 3 4 5 6 7
x x
x x
1 2 3 4 5 6 7 8
x
x
1 2 3 4 5 6 7 8
x x x x x x x x
1 2 3 4 5 6 7 8
x x x x x x x x
x x x x x x x x
Prices are based on a subscription model that is constructed around the number of FTEs a company has
Being a SaaS product, support, maintenance, and updates are included within that subscription price
Pricing Models
Through its acquisitions, SilkRoad is now well-positioned to take advantage of the growing use of Talent Management and HCM suite solutions
SilkRoad’s RedCarpet on boarding module delivers best-in-class capabilities and often sold standalone
Strengths
Mobile device use and support is still evolving Reporting dashboards are useful, but not
configurable (planned for next year)
Challenges
Core HR Workforce
Management Talent
Management Learning
Management Recruitment management
Compensation & Benefits
To know more...
Source: Silkroad Technology company website; Gartner Research; Magic Quadrant for Talent Management 2013; Vendor Landscape: SaaSHRIS/HRMS, McLean & Company; http://www.hrlab.com/silkroad-software-
review.php
Copyright © 2013 Capgemini Consulting. All rights reserved.
SilkRoad began as a Content Management vendor and it has since expanded into the Talent Management space via acquisitions and organic development
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SilkRoad has invested considerably in expanding its overseas presence, with an increasing percentage of overall Talent Management suite revenue coming from the Asia / Pacific region, Central Europe and Eastern Europe
Strategies for future
Silkroad provides physical and application security Security based off of the C.I.A. Principles of
Information Security, SSAE 16 audit and attestation; and a host of compliance controls including Safe Harbor Additionally, provides AICPA and SOC 2 Report
Security systems
SilkRoad offers several integration packages varying in functionality and complexity and has engineered a flexible data exchange model that allows data to be imported into and exported out of the solution efficiently, simply, and reliably via our Web Service All integrations are managed with SilkRoad service’s growing library of pre-defined templates
Integration systems & platforms
Silkroad partners with the following payroll providers: – Fidelity HR / PR services, an American multinational financial services corporation in which Fidelity Payroll processes nearly 4 million paychecks annually on behalf
of its clients – HRMS Solutions, a North American provider of human capital management solutions including HRIS, Recruitment and Talent Management, Payroll, Time & Attendance
solutions
Collaboration with payroll providers
English French Canadian French German
Spanish Simplified Chinese Japanese
Available languages
USA Canada Mexico France
UK Germany Asia / Pacific region
Implemented markets
Retail Healthcare Professional services Financial services
Manufacturing Technology
Implemented industries
Back
Source: ADP Company website
Copyright © 2013 Capgemini Consulting. All rights reserved.
Saba Software is a focused learning management solution provider and also has evolving Talent Management functionalities
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Benelux office locations
No information available
Global office locations
Americas, EMEA and Asia-Pacific
Company Saba Software Inc.
HCM Solutions Services
Implementation, Training, Integration
Sector Focus Financial Services, Government, High Technology, Manufacturing & Telecom
Annual Revenue USD 116.60mn (2011)
Employees 735(2011)
Saba is the premier provider of people systems that enable today’s people-
driven enterprises, by combining learning, people management and collaboration technologies
Saba solutions are available in both on-premise and as a SaaS solution, and are underpinned by global services capabilities and partnerships
Saba’s global customer base includes major global organisations and industry leaders with 51% of the Fortune 100
Company Overview
Saba Technology Partners: By establishing alliances with many technology providers, ensures customers receive a solution with existing enterprise applications with state-of-the-art technology – Apple, HCL, Cisco, Citrix, Microsoft, IBM, Oracle Saba Global Alliances: Industry leaders with global reach whose
technologies, platforms and services are critical to Saba’s success Global alliance partners: HCL, HP, IBM and Convergys
Partner Ecosystem
New
s C
lipp
ings
March 2013: Sberbank, the largest bank in Russia, is using Saba solution to transform people development across the country through a strategic program called the Virtual School of Sberbank
Key Wins
July 2013: Saba has built patent pending machine learning technology into its open, standards-based talent management platform
Mar 2013: Saba launched the latest update of Saba People Cloud, a cloud-based service featuring fully integrated learning and talent processes with social, mobile and collaboration capabilities
New Products / Solutions
Nov 2012: Saba extended its partnership with Workday with launch of New Connector to leverage key workforce data from Workday HCM to more effectively develop employees and track training effectiveness
Acquisitions / Partners
Oct 2013: Ranked a “Leader” in the 2013 Aragon Research Globe™ for Enterprise Learning
Sept 2013: Saba has been ranked as a “Leader” in the September 2013 report, “The Forrester Wave: Webconferencing, Q3 2013,” by Forrester Research, Inc
Awards
Source: Saba company Website; The Forrester Wave™: Talent Management, 2011; Saba website; Gartner Research;
Copyright © 2013 Capgemini Consulting. All rights reserved.
Delivery Models
Saba’s global customer base includes major organisations and industry leaders with the top 50 Fortune 100 companies
Saba Company profile – 2/3
65
Hosted Managed
SaaS Mobile HR
Key Clients
SaaS Mobile SaaS & Mobile Solutions Portfolio
1 2 3 4 5 6 7 8
x x x x x
x x x x x x x x
1 2 3 4 5 6 7
x x x x x x x
x x x x x x x
1 2 3 4 5 6 7
x
x x x x x x x
1 2 3 4 5 6 7 8
x
x x x x x
1 2 3 4 5 6 7 8
X x x x x
x x x x x x x x
1 2 3 4 5 6 7 8
x x x x x x
x x x x x x x x
Pricing options include subscription and per-user fee
Pricing Models
Strong competency mgmt, appraisal mgmt and development planning
Good global coverage, supporting 28 languages Increases geographic reach, most notably with its
expansion into China
Strengths
Though Saba supports multi-rater feedback, but could improve its rater controls for 360-degree assessments
Saba is still known as a learning vendor and needs to improve market awareness as a Talent Management provider
Challenges
Core HR Workforce
Management Talent
Management Learning
Management Recruitment management
Compensation & Benefits
To know more...
Source: Saba company website; Gartner Research; Magic Quadrant for Talent Management 2013
Copyright © 2013 Capgemini Consulting. All rights reserved.
Saba’s partnership agreements with IBM, Kronos and Workday provide additional visibility and exposure in the market
Saba Company profile – 3/3
66
Saba started in the learning market and has expanded into Talent Management suites, now offering learning, performance, succession, Workforce Planning, organisational planning, compensation and social collaboration
Strategies for future
For its application and data security, Saba uses – Secure Socket Layer communication – End-user and Administrator access to the
subscription services requires authentication, and is subject to preconfigured role-based access controls (RBAC)
– Saba firewalls and Intrusion Detection Systems
Security systems
Saba Integration Studio is built on a services-oriented architecture (SOA) with an ESB The platform’s integration capabilities are packaged together in a new environment that enables creation of bulk data imports and exports to speed initial implementations
and use of the comprehensive set of REST-based Web services by Saba Services, partners, customers, and even third-party developers to create new integrations or extend Saba’s core functionality
Integration systems & platforms
USA Asia-Pacific EMEA India
Japan Mexico Canada
Implemented markets
Healthcare Financial Services Technology Utilities Retail
Government Telecommunications Education Manufacturing and Construction
Implemented industries
Saba partner with Kronos, a leading provider of time and attendance, scheduling, Absence Management, HR and payroll, hiring and labor analytics applications Partnership with Workday that delivers unified Human Capital Management, Payroll, and Financial Management solutions
Collaboration with payroll providers
Available in 36 languages
Available languages
Back
Source: Saba company website; Saba People of Learning Development, Cloud Platform, Technology Evaluation;
Copyright © 2013 Capgemini Consulting. All rights reserved.
euHReka has flexible deployment options SaaS & OnPremise and has presence in more than 100 countries
NorthgateArinso euHReka Company profile – 1/3
67
Benelux office locations
Belgium, Netherlands and Luxembourg
Global office locations
Have presence in more than 50 countries across the globe
Company NorthgateArinso – euHReka
HCM Solutions Services
Client service, Support and Training
Sector Focus No information available
Annual Revenue USD 10.80mn (2012)
Employees 8,500 (2012)
NorthgateArinso (NGA) is one of the market-leading global Human
Resources services provider. NGA provides euHReka an HR Technology euHReka is an fully integrated cloud-based HR and payroll solution euHReka is a global HR & Talent Management solution enabling to
organise, staff, reward and develop workforce, based on best-in-class SAP HCM technology, enriched with pre-configured templates and an intuitive Web2.0 user interface
The company serves over 100 customers in 24 languages in 50+ countries
Company Overview
euHReka has developed partnerships with leading solution providers – SAP- Human Resources / Business Process Outsourcing (HR / BPO)
partner – BPO Powered by Oracle – BPO partnership – euHReka Inclusion Framework partners include Skillsoft, Workday and
Datafrenzy
Partner Ecosystem
New
s C
lipp
ings
Aug 2013: Signed a seven year contract with Selex ES, AgustaWestland and Finmeccanica UK for providing HRO and integrated HRP solution
Key Wins
Feb 2013: NGA launched Cloud Transformation Services Practice to better meet the technology and HR needs of global businesses
New Products / Solutions
Sept 2013: Entered into a joint venture with Business Connexion, an ICT services provider in Africa which will be branded NGA Africa and will market NGA’s portfolio of HR & payroll solutions in the Sub-Saharan African region
Aug 2013: Signed a 7 year contract with Selex ES, AgustaWestland and Finmeccanica UK for a HRO and integrated HRP solution
Acquisitions / Partners
July 2013: NorthgateArinso has been named a Leader in the Magic Quadrant for Payroll BPO Services, published by Gartner
Awards
Source: NorthgateArinso – euHReka company website
Copyright © 2013 Capgemini Consulting. All rights reserved.
Delivery Models
euHReka is an end-to-end cloud-based HR platform, offering full suite of administrative, payroll and Talent Management processes in the cloud
NorthgateArinso euHReka Company profile – 2/3
68
Hosted Managed
SaaS Mobile HR1
Key Clients
SaaS Mobile SaaS & Mobile Solutions Portfolio
1 2 3 4 5 6 7 8
x x x
x x x x x x x x
1 2 3 4 5 6 7
x x x
x x x x x x x
1 2 3 4 5 6 7
x x x x
x x x x x x x
1 2 3 4 5 6 7 8
x x x x x x
x x x x x x x x
1 2 3 4 5 6 7 8
x x x x x x
x x x x x x x x
1 2 3 4 5 6 7 8
x x x x
x x x x x x x x
euHReka OnDemand feature subscription pricing per employee per process per month, depending on the service level selected euHReka OnPremise features a license fee
Pricing Models
Has flexible deployment options such as SaaS and OnPremise euHReka as a collaborative model supports all HR
stakeholders and supports end-to-end HR process Have presence in more than 100 countries
Strengths
The acquisition of Convergys has negatively affected recognition and client appreciation due to its poor transition management for which brand awareness and innovation still remain issues that plague NGA
Challenges
Core HR Workforce
Management Talent
Management Learning
Management Recruitment management
Compensation & Benefits
To know more...
Note 1: euHReka 11 announced its plans to support the multi-platform standard HTML5 for mobile devices in October 2012, but this is not yet featured in the offerings on the company website Source: NorthgateArinso – euHReka company website; http://www.hrlab.com/hr-bpo.php; http://www.hr.com/en/communities/northgatearinso-unveils-euhreka-11_h8knqsa1.html
Copyright © 2013 Capgemini Consulting. All rights reserved.
SuccessFactors and Workday work together with NorthgateArinso as global payroll partners
NorthgateArinso euHReka Company profile – 3/3
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Americas EMEA APAC
Implemented markets
NGA plans to address HR challenges of its customers in the following ways: – Help drive down cost – Improve deliver quality – Help create a more agile organisation
Strategies for future
NGA’s solutions have been approved by Symantec, one of the world’s leading IT security providers NGA has ISO27001 certification – the international
standard for information security and SAS 70 Type II, e-GIF, SOC 1 certifications
Security systems
True integration, on a process and data level, with all HR data related to every process in a single global repository
Integration systems & platforms
Retail Legal & Consultancy Manufacturing Finance
Public Sector
Implemented industries
NGA partnership with SuccessFactors that will enable SuccessFactors Employee Central customers to take advantage of NGA’s global payroll services as this partnership will provide Employee Central customers with a pre-built integration to euHReka, NGA’s global HR & payroll platform Workday is a global payroll partner of NGA
Collaboration with payroll providers
Available in multiple languages
Available languages
Back
Source: euHReka- NGA company website; http://www.inspectorjones.com/reviews/human-resources/full-hr-suite/euhreka/#.UjrXJdKmiSo
Copyright © 2013 Capgemini Consulting. All rights reserved.
Work.com, previously Rypple, is a social performance management platform which is marketed as a solution for sales performance, customer service, marketing
Salesforce Work.com Company profile – 1/2
70
Benelux office locations
None
Global office locations
San Francisco Switzerland
Company Salesforce Work.com
HCM Solutions Services
A solution for sales performance, customer service, marketing
Sector Focus Diversified customer segment
Annual Revenue USD 3,050mn (2012) (Salesforce.com)
Employees 9,800(2012) (Salesforce.com)
India Tokyo
Work.com, previously Rypple, is a social performance management
platform which is marketed as a solution for sales performance, customer service, marketing, and as a service that can be employed by human resource departments for broad use across an organisation Work.com service facilitates collaboration and shared contribution to
individual, team, and organisational goals, and facilitates the exchange of feedback anonymously and publicly between peers and managers Rypple was acquired by salesforce.com in 2011 and was re-branded as
Work.com in September 2012
Company Overview
This vendors partner ecosystem consists of partnerships with the below listed companies – Workday – Amazon.com – PWC – Sability – Jobscience – Appirio
Partner Ecosystem
– Fairsail – CyberU – ProQuest – Vana Workforce – Xactly
New
s C
lipp
ings
No information available
Key Wins
Aug 2013: Launched the new Salesforce edition that will combine the CRM apps and platforms—Sales Cloud, Service Cloud and Salesforce Platform—together with targeted lead and customer data from Data.com, coaching and feedback tools from Work.com, trusted identity services from Salesforce Identity
New Products / Solutions
Sept 2013: Strategic partnership with Workday to integrate the entire Salesforce and Workday product lines
June 2013: Partnership with Oracle to integrate salesforce.com with Oracle’s Fusion HCM and Financial Cloud, and provide the core technology to power salesforce.com's applications and platform
Acquisitions / Partners
July 2013: Salesforce Sales Cloud has been positioned by Gartner, Inc. in the “Leaders” quadrant for Sales Force Automation
Awards
Source: AFAS Company website
Copyright © 2013 Capgemini Consulting. All rights reserved.
Delivery Models
Work.com combines social software with performance management and HR to help managers and teams learn faster and perform better
Salesforce Work.com Company profile – 2/2
71
Hosted Managed
SaaS Mobile HR
Key Clients
SaaS Mobile SaaS & Mobile Solutions Portfolio
1 2 3 4 5 6 7 8
x x x x x x x
x x x x x x x x
1 2 3 4 5 6 7
x x x x x x x
x x x x x x x
1 2 3 4 5 6 7
x x x x x
x x x x x x
1 2 3 4 5 6 7 8
x x x x x x
x x x x x x x x
1 2 3 4 5 6 7 8
x x x x x x x x
x x x x x x x x
1 2 3 4 5 6 7 8
x x x x x x
x x x x x x x
The ‘Motivate’ solution pack costs $10/user/month
The ‘Align’ solution pack costs $15/user/month The ‘Perform’ solution pack costs
$20/user/month
Pricing Models
It promotes a vibrant user community as the company uses its own solution to solicit community input, actively monitors social channels and provides online communities for customers to make themselves heard
Strengths
The vendor largely focuses on SaaS sales and marketing applications
Challenges
Core HR Workforce
Management Talent
Management Learning
Management Recruitment management
Compensation & Benefits
To know more...
Source: AFAS Company website
Copyright © 2013 Capgemini Consulting. All rights reserved.
Work.com is integrated with Chatter and Salesforce.com ensuring seamless and transparent flow of communication
Salesforce Work.com Company profile – 3/3
72
Salesforce.com is looking to gain universal acceptance of cloud computing, especially in the public cloud arena Plans to launch a range of new products to enter
the database market, go deeper into the application development market and even help with the assembly and development of applications
Strategies for future
No information available
Security systems
Alignment is seamless and transparent with full Chatter integration Sales, support, and marketing teams can stay aligned as they work within Work.com as it integrates directly with Salesforce and Chatter
Integration systems & platforms
Canada EMEA Asia Pacific
Implemented markets
Diversified industry segments
Implemented industries
Partners with Workday, one of the leading HCM solutions provider
Collaboration with payroll providers
English
Available languages
Back
Source: Work.com company website
Copyright © 2013 Capgemini Consulting. All rights reserved.
Contents
Objective and approach
Sneak Peek at HCM Cloud
Market
HCM Solutions application
footprint
Market trends
Vendor landscape
Appendix
73
Copyright © 2013 Capgemini Consulting. All rights reserved.
The chart below presents definitions of key processes in HRM solutions
Definitions of key processes in HCM Solutions (1/7)
74
Processes Details
HR
M S
olu
tio
ns
Core HR
Core functions include Employee Records, payroll, benefits, and organisation. The maintenance of information about employees (and off-payroll contingent workers), employee benefits, payroll, organisational structures, and compliance reporting are common functions performed in HR. These functions are typically at the heart of the human resource management system (HRMS) or may be outsourced to third-party service providers.
Workforce Management
Workforce Management (WFM) is an integrated set of processes that an institution uses to optimise the productivity of its employees on the individual, departmental, and entity-wide levels Aspects of a comprehensive WFM program, which operates within the broader framework of human resource
management, include: Time and attendance tracking, employee scheduling, demand prediction, Payroll administration, etc
Compensation & Benefits
Compensation and benefits focuses on employee compensation and benefits policy-making in which compensation processes are used to manage rewards programs A variety of compensation plans and processes determine the value of the total rewards package, including base salary and
wages, bonuses, commissions, long-term incentives, stock-based compensation, retirement plans, and wellness and recognition programs
Recruitment Management
Recruitment management are a set of processes that could be handled by a multi-component software tool that is designed to manage the entire recruitment processes of an organisation Firms now use a variety of recruiting and hiring solutions, from applicant tracking and on boarding to specialised evaluation
tools, social networks, background screening, and recruitment process outsourcing (RPO) services
Talent Management
Talent Management is the process of attracting highly skilled workers, of integrating new workers, and developing and retaining current workers to meet current and future business objectives Talent Management processes include performance management, goals, Succession Planning, Competency Management,
Talent Review, Workforce Planning, and Career Planning
Learning and Development
Learning systems deliver formal and informal learning and a Learning Management system (LMS) manages classroom-based Enrolment and course administration and online learning programs Increasingly, companies are enriching content delivery with Mobile Learning options as well as social-network-based
mentoring and collaborative informal learning
Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester Research, 2012;
Copyright © 2013 Capgemini Consulting. All rights reserved.
The chart below presents definitions of key processes in HRM solutions
Definitions of key processes in HCM Solutions (2/7)
75
Processes Details
Co
re H
R
Employee Records Employee Records are defined to include the application for employment, and records which are used or have been used to
determine an employee’s qualifications for promotion, compensation, termination, or disciplinary action
Payroll Payroll is the calculation of net pay from gross salary, wages, and other compensation, factoring in payroll taxes and
deductions of various types This process also encompasses tax filings and pay distribution
Benefits administration and Enrolment
Software and outsourcing services for administration of employee benefits programs, including health, vision, dental, wealth accumulation, and retirement
Salary and wage structures
Salary and wage structures refers to procedure of establishing and supervising wage levels and operations in an organisation
Jobs & Positions Jobs & positions refers to classification of jobs into a prearranged number of grades / positions, each having a class
description and a specified pay range
Employee Engagement
Employee Engagement refers to a condition where the employees are fully engrossed in their work and are emotionally attached to their organisation
Compliance Compliance Management aims to efficiently create a compliant workforce and workplace based on regulators’
requirements
Org. structures Organisational structure consists of activities such as task allocation, coordination and supervision, which are directed
towards the achievement of organisational aims
Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester Research, 2012;
Copyright © 2013 Capgemini Consulting. All rights reserved.
The chart below presents definitions of key processes in HRM solutions
Definitions of key processes in HCM Solutions (3/7)
76
Processes Details
Wo
rkfo
rce
Man
agem
ent
Time reporting Time and attendance records the amount of time worked, as well as tracking absences and time off. The systems can
calculate gross pay based on work rules, pay rates, and hours recorded
Attendance Attendance Management helps in keeping track of the attendance of employees based on various events like shift, late,
overtime, permission, holiday working and on duty
Paid Time Off Paid Time Off is any time not worked by an employee for which the regular rate, a fixed or a prorated amount of pay, is
accrued and paid to the employee Companies grant time off to give employees down time and a chance to deal with non-work related issues
Absence Management
Absence Management is used to administer Paid Time Off programs as well as support compliance related to long-term leaves of absence
Workforce scheduling and assignments
Employee scheduling is an optimisation function designed to assign the right amount of personnel to the appropriate work tasks based on customer service needs and other business requirements
Productivity analysis
Productivity Analysis is evaluating the quality of employees’ work through productivity measurements. Employee productivity tool tracks performance of the employees and identifies, who are either excelling or failing on the job
Labor cost distribution Labor Cost Distribution report is an accounting statement that details hours worked, wages earned, and benefits accrued by
a company’s employees Labor Cost Distribution reports also include information about what organisational funds were used to pay for that labor
Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester Research, 2012;
Copyright © 2013 Capgemini Consulting. All rights reserved.
The chart below presents definitions of key processes in HRM solutions
Definitions of key processes in HCM Solutions (4/7)
77
Processes Details
Tale
nt
Man
agem
ent
Employee performance
Employee performance enables employees and employers to have a clear understanding of work expectations and how effectively they meet those expectations Performance management includes activities which ensure that goals are consistently being met in an effective and efficient
manner
Goal Management Goal Management consists of the process of recognising or inferring goals of individual team-members, abandoning no
longer relevant goals, identifying and resolving conflicts among goals, and prioritising goals consistently for optimal team-collaboration and effective operations
Career Planning Career Planning involves establishing career objectives and determining appropriate educational and developmental
programs to further develop the skills required to achieve short- or long-term career objectives
Competency Management Competency Management involves tracking employees’ skills and competencies, and identifying gaps in order to drive
continuous development to improve individual and organisational performance
Succession Planning Succession Planning and Management is defined as a purposeful and systematic effort made by an organisation to ensure
leadership continuity, retain and develop knowledge and intellectual capital for the future, and encourage individual employee growth and development
Talent Review Talent Review process drives the company’s global Succession Planning activities, which are focused on putting the right
people in the right positions
Retention Management Retention Management focuses on the effective system of measures that lead to retention of employees It includes all activities that systematically influence the binding, performance and degree of loyalty of staff
Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester Research, 2012;
Copyright © 2013 Capgemini Consulting. All rights reserved.
The chart below presents definitions of key processes in HRM solutions
Definitions of key processes in HCM Solutions (5/7)
78
Processes Details
Lear
nin
g an
d D
evel
op
men
t
Leadership development
Leadership Development refers to any activity that enhances the quality of leadership within an individual or organisation
Learning Course Administration
Learning Course Administration is the process of creating and administering learning course content for the benefit of the employees of the organisation As one of the developments in this area, it includes creation of online course content and post it on the Web without having
to handle HTML or other programming languages
Content Management Learning Content Management uses a multi-user environment where learning developers may create, store, reuse,
manage, and deliver digital learning content from a central object repository
Mobile Learning Mobile Learning, encourages people to learn on the go and in a more informal setting, includes online learning It also changes the face of knowledge presentation to knowledge distribution.
Mentoring Mentoring refers to an employee training system under which a senior or more experienced individual (the mentor) is
assigned to act as an advisor, counselor, or guide to a junior or trainee and the mentor is responsible for providing support to, and feedback on, the individual in his or her charge
Collaboration Collaboration within the enterprise leverages a broad set of technologies that allow employees to interact with one another
in real time and learn simultaneously
Social and Informal Learning Social and Informal Learning is an online learning experience in which the instructor and learners are located in different
geographies but are connected in real time via telephone (or VoIP), a Web conference for viewing slides and other materials, and even video
Professional Certification Professional Certification is a process in which a employee proves that he or she has the knowledge, experience, and skills
to perform a specific job Many companies provides opportunities to earn Professional Certification
Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester Research, 2012;
Copyright © 2013 Capgemini Consulting. All rights reserved.
The chart below presents definitions of key processes in HRM solutions
Definitions of key processes in HCM Solutions (6/7)
79
Processes Details
Rec
ruit
men
t M
anag
emen
t
(Strategic) Workforce Planning Systematic identification and analysis of what an organisation is going to need in terms of the size, type,
and quality of workforce to achieve its objectives and determines the mix of experience, knowledge, and skills required to get the right number of right people in the right place at the right time
Requisitions Requisition is the process, when a company needs to open a new or replacement position and the first recruitment process
is requisition.
Sourcing and Social Recruitment Sourcing refers to researching and searching for suitable candidates to fill vacant positions Social recruiting incorporates social media technology like Facebook, Twitter, and LinkedIn into the recruiting process.
Candidates may come from employees and their friends’ online social networks
Candidate Engagement
Candidate Engagement is the process that a recruiter goes through to select and hire new candidates. An integral part of this process is gaining the candidate’s interest in the available position
Talent Pools Workforce Planning enables organisations to understand skills, competencies, and readiness of their talent through detailed
employee profiles and use these to mitigate risk factors through succession by position and Talent Pools
Applicant Evaluation Applicant Evaluation enables organisations to track data such as resumes / applications and internal job posting information
Diversity and Compliance Diversity and Compliance management aims to efficiently create a diversified and compliant workforce and workplace
based on regulators’ requirements
On boarding On boarding refers to the mechanism through which new employees acquire the necessary knowledge, skills, and behaviors
to become effective organisational members and insiders Assist the new employees to ramp up to full productivity via focused learning activities
Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester Research, 2012;
Copyright © 2013 Capgemini Consulting. All rights reserved.
The chart below presents definitions of key processes in HRM solutions
Definitions of key processes in HCM Solutions (7/7)
80
Processes Details
Co
mp
en
sati
on
an
d r
ewar
ds
Base salary administration
Salary administration refers to procedure of establishing and supervising wage levels and operations in an organisation
Bonus Programs Bonus Programs is a formal scheme used to promote or encourage specific actions or behavior by the employee during a
defined period of time Bonus Programs are particularly used to motivate and retain employees
Commissions Incentive compensation management helps organisations to automate the calculation of commissions and other variable
compensation that need to be paid to the employees
Stock and long-term incentives Stock-based compensation generally consists of either the transferring of stock or the issuance of stock options to an
employee or independent contractor while deferred compensation refers to an amount of earned income that is payable at a later date
Employee Recognition Employee Recognition refers to awarding employees for achieving planned objectives, encouraging repeat performance and
higher achievement by other employees Management and employees in the workplace plan rewards for reaching specific goals and producing high quality results.
Wellness Workplace wellness management is about actively valuing and supporting the wellbeing of the workforce
Retirement and Savings Retirement and Savings are benefit plans that an employer offers for the benefit of his / her employees at no or a relatively
low cost to the employees
Market Pricing and Equity Market pricing refers to analysing company’s market competitiveness to attract and retain top talent by benchmarking
company’s average compensation against salaries of other companies in the sector
Source: Embrace Future Trends To Deliver HRM Business Impact, Forrester Research, 2012;
Copyright © 2013 Capgemini Consulting. All rights reserved.
Sources used for the Report
81
Magic Quadrant for Talent Management 2013
Magic Quadrant for Corporate Learning Systems, 2011
Magic Quadrant for Employee Performance Management Software, 2011 Hype Cycle for Human Capital Management Software, Gartner, 2011
IT Market Clock for HCM Software, 2011, Gartner Research, 2011
Hype Cycle for Human Capital Management Software, Gartner, 2011 The Talent Management Suite Market Emerges, Gartner Research, 2011
CedarCrestone 2012 – 2013 HR Systems Survey Results
Cloud Watch on HRMS applications Version Q3, 2013 Vendor websites
Traditional Models clash With Next-GenerationProcesses And Technology; Forrester 2012 Embrace Future Trends To Deliver HRM Business Impact, Forrester 2012 The Forrester Wave: HRMS, Q1 2012, Forrester Research Consolidation And Innovation Transform The HRM Vendor
Landscape,2012 The Forrester Wave™: Talent Management, Q2 2011 The Forrester Wave: Talent Management: Learning, 2011 Recruitment Aligns with Talent Management, Forrester Research, 2011
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