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Club Capability
Webinar July 2014
Learning Journey on a Page
Why
How
What
If
Performance
Practice
Panic
Paralysis
Passer-by
Understand Assess Act Reflect
QuestionWhere are
we?What else?
How do we do this?
What happened?
Learning Self Perspective Behaviour Capability
ToolHierarchy of Ideas
Reframing StrategiesPerceptual Positions
Understand
AssessAct
Think
Decide
DO
Reason
Reflect
Reflect
Reflect
Reflect
Enhanced Leadership
Performance Capability
Reason, Think, Decide, Do
U.A.A.R - Understand, Assess, Act, Reflect
x5x4x3x2x1
Why You May Not Learn a Thing
Panic Zone
Comfort Zone
Learning Zone
Reflection
New
Knowledge
Group
Support
Structured
LearningRepetition
Coaching
Program Activities
Case
Studies
Learnings
One Thing
Coaching
Reflection
Case Study
Key Learnings
1. Utilising communication as intentionally and frequently with employees
as they do with external stakeholders
2. Strategic internal communication is the thoughtful and proactive
framing of messages tailored to meet employees’ temporal,
informational, and affective needs.
3. Thoughtful internal strategic communication can provide employees
with the means to celebrate and identify with positive events, as well as
the tools to contextualise and interpret negative events.
4. Employees who identify with their employer are more likely to enact a
positive attitude toward the organisation, make choices that align with
organisational objectives, remain loyal, and engage in positive everyday
talk
5. Employees seek to understand events in their work life by describing
these events to those inside and outside the organisation.
Key Learnings
6. when employees both identify with the organisation and understand its
messages, employees more readily exemplify the organisation’s core
values.
7. Employees interpret treatment that varies from the norm as a
benefit or a punishment because it relates directly to perceptions of
inter- personal treatment
8. Employees hold beliefs about what they have promised to do for the
organisation and what the organisation has promised in exchange.
9. Organisations characterised by large power differences may also
tacitly discourage active two-way communication.
Key Learnings
“the act of communicating from organisation to employee coupled with management’s
demonstration of preferred behaviours may provide staff members with content for everyday talk, as well as the platform to
express opinions and work through questions with those most capable of
addressing their concerns.”
Book Review
Crucial Conversations
Neuro Linguistic Programming
NLP Communication Model
NLP Defined
Neuro: of our mind !
Linguistic: of our language !
Programming: of our behaviour !
NLP Domains
Outcomes Sensory Acuity
LanguageRapport
Knowing What You Want
Knowing If You’re Getting What You Want
Communicating Effectively
Developing Flexibility
5 Principles of Success - Learning !!- Know your outcome !
- Take positive action !- Have sensory awareness !- Have behavioural flexibility !
- Operate from a physiology and a psychology of excellence
Presuppositions of NLP !- respect for other persons model of the world
!- the meaning of communication is the response you get
!- the mind and the body affect each other
!- the words we use are NOT the event or the item they
represent
!- the most important information about a person is that
person’s behaviour
!- behaviour is geared for adaptation, and present behaviour
is the best choice available
Presuppositions of NLP !- a person’s behaviour is not who they are
!- there are no unresourceful people, only unresourceful
states
- i am in charge of my mind and therefore my results
!- there is no failure only feedback
!- there are no resistant people, only inflexible communicators
!- behaviour and change are to be evaluated in terms of
context and ecology
Monthly Activities
ReflectionObjective - to recognise and record your development for future reference !Activities !1. Each week record your learnings in the Siminar portal. !2.Consider your learnings in setting ‘The One Thing’ the following
week. !!!!!!!!!!!