MEMBERSHIP GUIDE

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AIRLINE RELATED BENEFITS

Members Databank: If you are not already a member, you will be automatically enrolled in the Caribbean Miles programme. Your Membership number will also be your Caribbean Miles number for easy reference.

Priority Status for fully booked flights: In the event that we are unable to confirm your reservation requests as a result of pre-sold flights, priority consideration will be given for confirmation as cancellations are registered.

Preferential airport check-in: Upon presentation of your Club Caribbean Membership card, members receive the privilege of check-in at the Business Class counter. !is facility is o"ered only to the Member and one guest travelling with the Member. Courteous, experienced Customer Service Representatives will provide prompt and e#cient service, ensuring you a speedy check-in.

Waiver on date change fees: We understand that as a business traveller, the need for flexible travel planning is vital. In an e"ort to help you achieve this, tickets that carry date change penalties can be changed at no additional cost. NOTE: Club Caribbean Waiver of Flight and Date Change Penalty Vouchers do not apply to fare upgrades or reissue fees resulting from a date change.

Club Caribbean members will be issued Five (5) Waiver of Flight and Date Change Penalty Vouchers which are to be used when requesting flight and date changes. !e voucher(s) must be presented at the check-in counter on the date of travel.

Club Caribbean Members are requested to have the vouchers with them at all times when travelling. Flight and date change fees are non-refundable. Flight and date changes will be subject to seat availability and must be within the validity of the ticket.

Priority standby at airport: In the event that we were unable to confirm your booking and you are travelling stand-by, priority consideration will be given if seats become available.

Priority baggage handling: As a Club Caribbean Member, your baggage will be given priority handling when travelling on Caribbean Airlines flights. Baggage regulations apply to all Members.

Access to our hospitality lounges & business centers: When departing on a Caribbean Airlines flight, Club Caribbean Members and one travel companion (16 years and over) are welcomed in the luxurious hospitality lounges available at selected airports. Simply present your Club Caribbean card and Caribbean Airlines boarding pass to our representative who will be happy to accommodate you.

Antigua Barbados Jamaica (Kingston)

St. Maarten Trinidad (POS) Toronto

Miami New York Suriname

Guyana

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AIRLINE RELATED BENEFITS $CONT’D%

Our lounges provide a serene and comfortable atmosphere where you can relax with a friend, finalise your business plans, enjoy a cup of co"ee or complimentary cocktails from the bar, view the current news on television, make your last minute phone calls, or browse through our latest publications.

Club Caribbean Members may sometimes require internet connection and faxing facilities to conduct business while waiting on flight departure. !e business center located in the hospitality lounge is available to you.

Priority boarding: When it’s time to board your Caribbean Airlines flight, you will be given the opportunity to board the aircraft first (along with Business Class passengers) so that you can secure your seat in a comfortable manner.

Discounts at Caribbean Airlines Duty Free shop: Upon presentation of your Club Caribbean card, you are eligible for a 10% discount on all purchases made at our shop, located at Piarco International Airport – Trinidad.

Personalised baggage tags: Upon joining the Club Caribbean programme, members will be issued personalised Club Caribbean baggage tags, which can be used at your convenience. !ese baggage tags are issued every two years once membership is renewed.

Family Members can be co-applicants: Co-application is extended to one family member who wishes to enjoy Member benefits.

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IT’S MORE THAN JUST A TRAVEL CLUB

Special discounts and facilities: As a Club Caribbean Member you are entitled to a comprehensive range of special discounts, upgrades and privileges at our partner hotels. .

REMINDER: Kindly present your Club Caribbean card when requesting services at our partner hotels and HERTZ car rental service.

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THE CARIBBEAN REGION

Antigua:Club Caribbean ContactWoods Mall, Fryers Hill Road, St. John’s, AntiguaTel: (800) 744 2225

Jolly Beach ResortP.O. Box W2009, Bolans Village, St. Mary’s Parish, Antigua Tel: (268) 462 0061

Club Caribbean privileges include:VIP status with complimentary amenities in room upon arrivalLate check-out subject to availability

Barbados:Club Caribbean ContactSunjet House, Independence Square, Fairchild Street, Bridgetown, BarbadosTel: (800) 744 2225

Barbados Beach ClubMaxwell Coast Road, Christ ChurchTel: (246) 428 9900

Club Caribbean privileges include:Complimentary upgrade subject to availabilityEarly check-in/late check-out subject to availabilityComplimentary use of hotel facilities (deposits required for equipment hire for tennis etc.)

Preferential rates at the Barbados Golf Club

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Grenada:Club Caribbean ContactMaurice Bishop International Airport, St. Georges, Grenada W.I.Tel: (800) 744 2225

Allamanda Beach Resort & SpaGrand Anse Beach, Tel: (473) 444 0095

Club Caribbean privileges include:Complimentary room upgrade subject to availability

iscount on Food only.Receive free accommodation on your 7th day’s stay

True Blue Bay ResortOld Mill Lane, True Blue, St. George’sTel: (473) 443 8783

Club Caribbean privileges include:iscount on accommodation

Early check-in/late check-out subject to availability

St. Georges, Grenada W.I.

, Grenada W.I.

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THE CARIBBEAN REGION

Guyana:Club Caribbean Contact19-21 Avenue of the Republic & Regent Street, Georgetown, GuyanaTel: (800) 744 2225

Cara Lodge294 Quamina Street, South Cummingsburg, GeorgetownTel: (011) 592 225 5301

Club Caribbean privileges include:Complimentary room upgrade subject to availabilityEarly/latecheck-in/check-out subject to availabilityComplimentary daily newspapersComplimentary use of facilities that would normally attract a large

charge

Cara Suites176 Middle Street, GeorgetownTel: (011) 592 226 1612

Club Caribbean privileges include:Complimentary room upgrade subject to availabilityEarly/latecheck-in/check-out subject to availabilityComplimentary daily newspapersComplimentary use of facilities that would normally attract a large

charge

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Jamaica:Club Caribbean Contact

Kingston5, JamaicaTel: (800) 744 2225

Ocean Terrace InnP.O. Box 65, FortlandsTel: (869) 465 2754

Club Caribbean privileges include:Complimentary room upgrade subject to availabilityEarly/late check-in/check-out subject to availabilityComplimentary Times fax daily

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THE CARIBBEAN REGION

St. Lucia:Club Caribbean ContactWoods Mall, Fryers Hill Road, St. John’s, AntiguaTel: (800) 744 2225

Bay Gardens InnRodney Bay, CastriesTel: (758) 452 8200

Club Caribbean privileges include:Complimentary room upgrade subject to availability

iscount on meals

Free internet access

Cara SuitesLa Pansee, CastriesTel: (758) 452 4767

Club Caribbean privileges include:Complimentary room upgrade subject to availabilityEarly/late check-in/check-out subject to availabilityComplimentary daily newspapersComplimentary use of facilities that would normally attract a large charge

, St.Lucia

, St.Lucia

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THE CARIBBEAN REGION

Tobago:Club Caribbean ContactA N. R. Robinson, Crown Point, TobagoTel: (868) 625 7200

Grafton Beach ResortBlack RockTel: (868) 639 0191

Le Grand Courlan Spa Resort – Le Grand Room only (Deluxe Garden View Room)

Use of recreational facilities such as squash courts, games room Fruit plate in room on arrival Welcome fruit drink on arrival15% off selected spa treatments

Use of recreational facilities such as squash courts, games room Upgrade to ocean view room subject to availability on day of arrival Fruit plate in room on arrival (Club Caribbean members get fruit basket)Welcome fruit drink on arrival20% off selected spa treatments (not combinable with other offers)

Use of recreational facilities such as tennis courts, gymFruit plate in room on arrivalWelcome fruit drink on arrival20% off selected spa treatments (not combinable with other offers)

Le Grand Bed and Breakfast (Deluxe Garden view Room)

Use of recreational facilities such as tennis courts, gymFruit plate in room on arrival (Club Caribbean members get fruit basket)Upgrade to deluxe ocean view room subject to availability on day of arrivalWelcome fruit drink25% off selected spa treatments (not combinable with other offers)

Grafton Bed and Breakfast – (Garden View Room)

Grafton Beach Resort - Grafton Room only (Garden View Room)

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Trinidad

Club Caribbean ContactCaribbean Airlines, Ground Floor, Nicholas Tower, 63-65 Independence SquareTel: (868) 625 7200

Caribbean Airlines, Piarco International Airport, Piarco, Trinidad W.I. Tel: (868) 625 7200

Club Caribbean ContactCaribbean Airlines, St. James Street, Carlton Centre, San Fernando,Trinidad W.ITel: (868) 625 7200

Caribbean Airlines Duty-Free ShopPiarco International AirportAvailable for departing and arriving passengers at Piarco International

Airport, Caribbean Airlines Duty Free shop offers a wide range of

fragrances, cosmetics, liquor, cigarettes and confectionery.

Club Caribbean privileges include:iscount on purchases

Southern Main Road, Claxton BayTel: (868) 659 2272

Club Caribbean privileges include:Complimentary room upgrade subject to availabilityEarly/late check-in/check-out subject to availabilityComplimentary daily newspapersComplimentary use of facilities that would normally attract a large charge

Ariapita Road, St. AnnsTel: (868) 623 3511

Club Caribbean privileges include:Complimentary upgradesEarly/late check-out subject to availabilityDiscount at in-house restaurants

Complimentary use of facilitiesComplimentary newspaper

Paria Suites Hotel & Conference CentreSouth Truck Road, La RomainTel: (868) 697 2742

Club Caribbean privileges include:Complimentary room upgrades subject to availabilityEarly/late check-in/check-out

Club Caribbean Contact

(Wi-Fi and DSL high speed internet)Complimentary tea or coffee in the morning in room

Complimentary tea or coffee in the morning

based on availabilityComplimentary tea or coffee in the morning Complimentary daily newspapers

Cara Suites

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LOST OR STOLEN CARDS

In the event of your Club Caribbean card being lost or stolen, please inform the nearest Caribbean Airlines Office or the Club Caribbean Office:

Monday - Friday 0800- 1600 (AST) e-mail: club@caribbean-airlines.com Tel.:- + 800 920 4225 (North America & St. Maarten) + 800 744 2225 (Caribbean & Guyana) + 868 625 7200 or +868 626 6125 (Trinidad and Tobago & Suriname) + 0800 100 2163 (Caracas) + 44 845 362 4225 (UK) Fax:- + 868 669 6541

Our telephone/fax numbers are shown on page 18 of this guide.

Please quote the following when making the report:

1. Your name and address2. Club Caribbean card number3.

In the event of any changes to your address, company or company address, please advise the Club Caribbean office.

+ 868 623 4489

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TERMS & CONDITIONS

1. Membership in the Club Caribbean Loyalty programme is opento all clients and their family members over the age of 16years.

2. Club Caribbean card is for the exclusive use of the Member and is not transferable. Benefits will be available only to the person whose name is printed on the card.

3. Membership Airline related benefits are only valid on Caribbean Airlines services. Ground privileges, which are not airline related, are

is not a credit card. Enrolment fees are non-refundable and subject to change without notice.

4. which reserves the right at any time in its absolute discretion to refuse Membership or without notice to revoke Membership or to refuse or withdraw benefits. If Membership is terminated by Caribbean Airlines because of any breach of the terms and conditions, or for any misuse of Club Caribbean benefits, the Member will not be entitled to any refund in respect of Membership fees.

5. You may choose to terminate your Membership at any time by giving notice in writing and returning your card, unused Waiver of Flight and Date Change Penalty Vouchers to Caribbean Airlines. Membership fees are not refundable.

6. Caribbean Airlines reserve the right in its absolute discretion to withdraw, cancel, vary or in any way change at any time, without noticeany benefits previously offered. Caribbean Airlines shall not be liable for any loss or damage resulting from such withdrawal, cancellation or variation. In the event of such change, Caribbean Airlines will use its reasonable endeavours to notify Members. Compensation for the temporary or permanent closure of any Club facility will not be entertained.

7. Some of the facilities and benefits offered to Members are provided by companies with which Caribbean Airlines has made arrangements, but

each case to the terms and conditions of the companies providing such benefits. Accordingly, although every effort will be made to ensure thesbenefits are available, Caribbean Airlines will not be liable for any loss odamage arising from the provision or non-provision whether in whole oin part, of any such benefits or facilities.

8. Attire and conduct while using the Lounge facilities must be in keeping with good taste and a dignified atmosphere. Smoking is not permitted.

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MEMBERS MAY CONTACT THE SERVICE CENTRE

By Mail:

Club Caribbean, Iere House, Golden Grove Rd, Piarco, Trinidad, W.I.

By Telephone and Fax:

+ 800 920 4225 (North America & St. Maarten)

+ 800 744 2225 (Caribbean & Guyana)

+ 868 625 7200 or +868 626 6125 (Trinidad and Tobago & Suriname)

+ 0800 100 2163 (Caracas)

+ 44 845 362 4225 (UK)

Fax::- + 868 669 6541 or +868 623 4489

By Email:

club@caribbean-airlines.com

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NOTES

Caribbean Airlines Ltd.Iere House, Golden Grove Road, Piarco, Trinidad W.I.t: (868) 625 7200, f : (868) 669 6541,(868) 623 4489

Club@caribbean-airlines.com