UNIVERSITY of HOUSTONCONRAD N. HILTON COLLEGE

HRMA 2382: CLUB MANAGEMNT (Spring Semester, 2015)

Blake Myers Camille Weislinger Charlie ChoiCeleste Rodriguez

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CLUB OF THE FUTURE

In 2014, 70% of American workers are “not engaged” or “actively disengaged” Younger workers are least engaged

2013 2014

Generation Y 27.5% 28.9%

Generation X 29.6% 32.2%

Baby Boomers 30.9% 32.7%

Traditionalists 38.3% 42.2%

U.S. Employee Engagement, by Generation

THE CHALLENGE FOR INTERNAL COMMUNICATIONS:EMPLOYEE ENGAGEMENT

Our Employee App

WHAT IS E-HYPE™?E-Hype™ is a native app technology

platform for internal communications

Robust user interface

Easy-to-use content

management system

Integrates with a company’s

active employee directory

BENEFITS OF E-HYPE™

Sustainable

Employee Engagement/

Sense of belonging

Employment retention and

morale

Effective Communication

AT&T 14:30

Upcoming Events

Schedule Gallery

Chat

SurveyTraining Contest

Pay StubsMail

Login LogoutMagnolia Country Club

Company’s Upcoming Events • Get more information for events

before working them• Be aware of what’s happening at

the club

Employees’ Upcoming Events • Share the latest news• Celebrate our accomplishments• Team building • eg. Monthly Socials, Seasonal

Events, Department Outings, Lunch and Learn

Upcoming Events

• Schedule will be posted to E-Hype• Convenience, save time and can be viewed immediately• Eliminate Schedule Conflicts

eg. overlapping shifts, overtime, and unavailability

• Request to change shifts with other employees • Request off dates • Automatic alerts/ reminders

give employees less chance to misread, forget shifts or no-shows

Employee Schedule

• Highlight Company Culture - how well

they treat employee

• For all company events

eg. the annual staff party, the

Christmas party and various other staff

events

• Allow ratings, comments and tagging

• Keeping memories

• ✔ Builds community

• ✔ Sense of belonging to the company

• ✔ Employee Interaction

• ✔ Employee Engagement

Employee Gallery

Chat & ContactsA simple and secure messaging application for coworkers

Real time text, audio, video-chat and data transfer

Set up different private chat rooms for each department

Group or one-on-one messaging can be customized or tailored based on your choices

Stay in touch with colleagues

Improves the internal communication

Increases the identification of the employees with the company

Employee directory shows employees name, photo, email, extension number, title and department

✔ Initiate a chat with them, make a call, ask them questions or visit their full profile.

• Formal E-mails

eg. Announcement of a new policy

• Informal E-mails

eg. Announcement of a company party

• Takes less time to send an email than it does to

conduct a company meeting or distribute

paper memos to everyone.

• Allows for quick updates/reminders

• Send information and company updates to

employees without interrupting their work

Mail

• Employee Self-service • Convenient, 24/7 online access

• Access pay stubs on the app, access online W-2 • View bank information for direct deposit

• Easy confirmation of employer-initiated employment status, rate of pay/salary, or other changes

• Reduces reliance on management for timely information

Pay-Stubs

Employee Training

Club background information

A tool to enhance employees’ work performance

Provides training manual and training videos

Provides a platform to communicate with employees

Take Corrective Actions

Recalling memories on job responsibilities

• Keep employees motivated • Increase productivity, improve worker morale

• Build team spirit and mutual trust• Reduce stress from work

• Offers rewards and prizes for multiple places• eg. Best Dressed, sports contests and karaoke night

• e.g. Planned spontaneous recognition: Management will keep a close eye on all employees, evaluating their performance. Employees know they are being evaluated,

but aren’t aware of the specific area of evaluation and therefore, perform at their absolute all around best.

Monthly Contest

Employee Survey

MONTHLY SURVEYS

• Encourage feedback & ideas

• Staff ✔ new & creative ideas

• Managers and supervisors

✔ pay attention to them

• Improvements & innovations in customer services or cost-saving ideas

• ✔ Lump-sum bonuses

• Best idea of the month

• Their concern & enthusiasm

• Emplyee Motivation

LIMITATIONS OF E-HYPE™

Some employees may not have a smart phone

May distract employees from

work

Time-Consuming High Setup Cost

How much does it cost to build E-Hype™?

Conclusion