CMA 2014 Student Handbookcmatraining.edu.au/wp-content/uploads/2014/10/CMA_2015...CMA’s national...

CMA TRAINING GROUP PTY LTD | RTO 88123 | STUDENT HANDBOOK

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STUDENT HANDBOOK CMA TRAINING GROUP PTY LTD

Registered Training Organisation - National Provider No: 88123


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Welcome Thank you for choosing CMA as your training provider. We look forward to working with you to help you achieve your learning goals and enable you to gain work within your chosen industry. This booklet is designed to provide much of the information you need to undertake your training. It will answer many of the questions you may have. If you are unable to find the information you need, please ask our Student Liaison Officer who is here to help you to successfully complete your training. During your training at CMA, there will be responsibilities placed upon you as “participants” and us as a “Registered Training Organisation” (RTO). These responsibilities are outlines in the following pages. Please be aware of your responsibilities, they are designed to manage fair, effective and efficient training.

Our objective To create a positive, supportive and inspiring learning environment to enable learners to develop relevant industry-standard skills, ensuring they have the best possible chance of success in their chosen field.

Our history CMA Training Group Pty Ltd has been a Registered Training Organisation since July 2006 operating in compliance AQF standards and conditions of registration. CMA’s national provider number is 88123 and NSW provider number is 439584. Our registering body is the Australian Skills Quality Authority (ASQA). Under our nationally registered scope of registration we currently deliver a range of qualifications. CMA has three distinct course streams each of which operate under different banners. These three entities operate under the CMA Training Group umbrella as follows:

CMA Training Group Pty Ltd

• Canberra Beauty Academy ! Diploma of Beauty Therapy SIB50110 ! Certificate IV in Beauty Services SIB40110 ! Certificate III in Beauty Services SIB30110

• Canberra Makeup Academy ! Diploma in Specialised Makeup Services CUF50407 ! Certificate IV in Makeup CUF40407 ! Certificate II in Retail Cosmetics & Skincare SIB20110

• Canberra Business Academy ! Certificate III in Information, Digital Media and Technology ICA30111 ! Certificate II in Information, Digital Media and Technology ICA20111 ! Certificate IV in Business Administration BSB40507 ! Certificate III in Business Administration BSB30407 ! Certificate I in Work Preparation CHC10108

CMA operations occur in our purpose built facility in Mitchell, providing students with state of the art facilities including: two computer labs, a purpose built makeup training studio and beauty treatment rooms. Each student has an individual workstation, which includes state of the art equipment, products and tools, allowing them to operate in a simulated


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workplace environment. CMA’s participant focused programs are highly interactive and are complemented by a motivated and dedicated team who promote positive outcomes and provide a supportive learning environment. CMA’s training programs represent value for money through the provision of: • highly trained, credible educators with authentic working knowledge in their field; • industry standard equipment, resources and facilities; • generous contact hours providing sufficient time for practical application of skills to ensure each learner’s skills

are perfected, tested and put to regular use before completion. • a simulated workplace environment, allowing learners to effectively transfer their learning into practical behaviors

that make them effective in the workplace. • an innovative approach, which engages learners and recognises their individual learning needs. • programs, which are, content rich and complemented by CMA’s online Learning Management System. This system

is designed to support learners throughout the duration of their training by providing continued access to class materials, forum discussion, trainer contact, videotaped demonstrations and additional learning resources.

Canberra Beauty Academy Canberra Beauty Academy’s programs meet the need identified by industry by producing competent and proficient therapists who have been immersed with practical experience and graduate ready for employment in the local labour market. CMA proactively works with industry partners, salons and other beauty therapy employers to ensure that their course content and training and assessment methods are at the forefront of the latest trends and technology, in-line with industry standards and represent best practice. These consultative relationships have also allowed CMA to ensure program delivery and assessment methods directly simulate the workplace environment. CMA’s program focuses on producing high quality therapists who pay attention to detail, are skilled in time management and appreciate and nurture their client relationships in a genuinely caring manner, resulting in enhanced workplace productivity. The importance of building relationships is stressed throughout the course in an ongoing program of client skills development. To date, 95% of graduates from CMA’s Beauty Therapy Programs have acquired gainful employment in the sector upon completion of their training program, with most students engaging in part-time or casual employment during the last few months of their study. CMA trainer’s consult regularly with employers in order to successfully place students in compatible workplaces in order to achieve the best possible outcome for both the employer and graduating student. Canberra Beauty Academy also operates a student run clinic on a 'not for profit' basis. The clinic is designed to enable students to gain valuable work experience treating clients in a professional salon environment. CMA also ensures each student has the opportunity to act as a salon manager. Within this capacity, students develop their initiative and improve their ability to solve problems in a real workplace environment.

Canberra Makeup Academy Established in 1998, Canberra Makeup Academy offers nationally recognised, accredited training specialising in professional makeup artistry. Graduates qualify to work in the film, television, theatrical, fashion, bridal, photographic and retail industries.

All CMA course content is thoroughly researched for accuracy, effectiveness and relevance, and constantly evolves to embrace new techniques and changing trends. CMA provides personal customer service to all students, and employs credible trainers with working knowledge in their field.

CMA’s goal is to always ensure participants can effectively transfer their learning into practical behaviours that make them effective in their workplace. In an industry which is continually evolving with fashion and trends, CMA engages the philosophy that formal training is only the beginning of the learning process as we only stop improving when we start believing we have nothing else to learn.


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CMA has built a strong network within the local industry. These alliances have allowed our students to enjoy ongoing benefits in relation to both work place training and paid employment.

Canberra Business Academy Learners participating in CMA’s funded training programs are a product of the working relationships, which have been developed with a number of community organisations. Our experience has enabled us to develop the ability to effectively relate to people from each priority group and develop a training culture, which embraces each participant’s individual circumstances. We promote a positive learning environment and aim to develop each individual’s sense of self-worth.

All activities within funded programs are conducted in an interactive manner and encourage open communication. Educators do not operate in a ‘chalk and talk’ style but rather employ multi-sensory learning as a means of engaging participants. The opportunity to ‘see and do’ is enhanced further by: talking, looking and touching.

Our Faculty

BEAUTY DEPARTMENT

Lyn McFarlane - Trainer & Assessor [email protected]

Vicky Honchera - Trainer & Assessor [email protected] Jessica Gleeson – Trainer [email protected]

Belinda Turner - Salon Supervisor [email protected] MAKEUP UP DEPARTMENT

Jacqueline Scott – Head of School [email protected]

Davora Hamilton - Educator & Assessor [email protected] Emma Tod - Educator [email protected] Amy Capeda – Educator [email protected] Diana Ransom – Educator & Assessor [email protected] BUSINESS DEPARTMENT

Nilanka Fernando - Trainer & Assessor [email protected]

ADMINISTRATION

Georgia Lourandas - Student Liaison Officer [email protected]

Alana Beaton – Administration Manager [email protected] Lauren Schilling – Administration Assistant [email protected] Sarah Holroyd – Administration Assistant [email protected] SENIOR MANAGEMENT

Nina Schilling – Co-founder & Principal [email protected] Deborah Pobjie - Co-founder & Principal [email protected]


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Application process

• Prospective clients will be provided with comprehensive information about courses offered by CMA, including course costs and the opportunities and support available at CMA. You are invited to attend an interview to allow you to see our facilities, ask any questions and allow us the opportunity to provide you with comprehensive course information.

• Our enrolment procedures include:

o Be eligible to enrol o Make appointment for an enrolment interview with to CMA o Attend Interview o Complete Enrolment forms / contracts o Pay course deposit o Receive a confirmation letter from CMA.

• Prospective students studying at CMA will be advised that CMA operates a process whereby prior learning is

evaluated and may be recognised. Prospective students have the opportunity, at enrolment, to seek to have prior learning considered and evaluated.

• Prospective students will be advised of all course fees and costs, in writing before their enrolment into a

particular course is accepted. • Prospective students studying at CMA are required to provide verified documentary evidence, which establishes

proof of identity, such as a driver’s license. If the student has been granted entrance into a Government Funded program, they will also need to provide proof of eligibility.

• The Administration officer will carry out CMA’s student commencement procedure / checklist.

• Clients entering CMA will provide verified documentary evidence, which establishes:

o Identity o Student’s prior academic record (if required) o Proof of identity o Verification of prior academic record

• Admission will be based on Equal Education Opportunity and Anti-Discrimination Laws • In accordance with CMA’s enrolment procedure, the Admin Officer will:

o Establish a record file on each client o Enter essential information in that file o Maintain its up-to-date status o Ensure necessary privacy considerations are met Files will be established subsequently to the

decision to admit.

VET FEE-HELP CMA's Diploma courses are approved for VET FEE-HELP. Students enrolling in these courses are eligible to apply for the Australian Government’s VET FEE-HELP loan scheme.


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WHAT IS VET FEE-HELP? VET FEE-HELP assists eligible full fee-paying students undertaking the Diploma of Beauty Therapy or Diploma of Specialist Makeup Services to pay for all or part of their tuition fees. Am I eligible for VET FEE-HELP? You are e l ig ib le for VET FEE-HELP i f you:

• are an Australian citizen or permanent humanitarian visa holder (resident in Australia for the duration of the unit); AND

• are a full fee-paying / fee for service student studying a diploma, advanced diploma, graduate certificate or graduate diploma level course at an approved VET FEE-HELP provider; AND

• have not exceeded the FEE-HELP limit (see below); AND o meet the tax file number (TFN) requirements: OR o if you don't have a TFN you can give your provider a Certificate of application for a TFN. This

certificate is available from the Australian Taxation Office (opens in a new window) after you have applied for a TFN; AND

• submit the Request for VET FEE-HELP Assistance Form to your VET provider prior to the census date. See the Study Assist website for full information. Alternatively, you can download the VET FEE-HELP information guide. VET FEE-HELP is an extension of FEE-HELP, part of the Higher Education Loan Program (HELP). In 2013 eligible students can borrow up to $93,204 to pay for their tuition fees over their lifetime. Students repay their loan to the Australian Government through the tax system once a student earns the minimum threshold level for repayment, which for 2013 is $49,905 ($960 per week). Once a student earns $960 per week, their required weekly repayment is approximately $38 per week. If a student is under the VET FEE-HELP Government Student Loan Scheme, their deposit will be deducted from their resource order. All other fees will be covered under the VET FEE-HELP Loan Scheme. Please ensure you have read your VET FEE-HELP booklet carefully to ensure you understand your Loan. Make an appointment to see the Student Liaison Officer if you need guidance in this area. Policies relating to VET FEE-HELP may be downloaded from the VET FEE-HELP page of our website. Additional costs are listed on the Resource Order. You will receive a Resource Order form when enrolling in an applicable CMA course. PRE REQUISITES The minimum educational requirement for all students is successful completion of year 10 or equivalent, except in the case of mature students (over 21 years). The Academy may enrol students who have not successfully completed Year 10 at the own discretion. Each application will be considered on a case by case basis.

Assessments Students will be given adequate notice of all practical assessments and must ensure they are present for them. If a student is unable to attend a practical assessment date, adequate notice in writing must be given to the college. A medical certificate must be presented by all students if they miss a practical assessment due to illness. ASSESSMENT PROCEDURES POLICY

• Students are required to sit all assessment on the set date, according to the timetable for each module. • Students who cannot attend a scheduled assessment must apply in writing to their class educator two weeks


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prior, stating the reason. A deferred assessment date will be issued by the class educator. • CMA provide one (1) catch up assessment day per term, during the school holidays providing student the

opportunity to sit assessments they may have missed without incurring an additional cost.

ABSENCE

• If a student is absent for a assessment due to illness, a medical certificate must be provided. This certificate needs to be handed in on returning to college and the missed assessment has to be done at a time agreed to with the educator.

• If a medical certificate is not supplied, the student will also have to sit the missed assessment during the end of term assessment catch up day. If the student fails to attend on this day they will be deemed not competent.

• If the student wishes to complete the assessment after this time, they will incur a cost of $120 per half day or $240 per full day to complete missed assessments.

ASSIGNMENTS

• All assessments are compulsory and must be submitted by the due date. After 3 days the student will be deemed non-competent for that task.

• Assessment Declaration Forms must be sent in with all assignments and major projects, unless uploaded to Moodle.

• Plagiarism and cheating will not be tolerated by the College. • If a student is found to have copied, or cheated in any way, they may be terminated as a student of the Academy.

Our Code of Practice CMA AGREES TO UPHOLD THE FOLLOWING CODE OF PRACTICE:

• The Academy will maintain high professional standards in all areas of training and will comply with all requirements of the Australian Quality Training Framework (AQTF)

• The Academy will take all reasonable steps to safeguard the interest and welfare of its students whilst students are on College premises.

• The Academy adopts an anti-discrimination policy that allows an environment that is conducive to optimum learning for all students

• The Academy has adopted a refund policy that is fair and equitable. • The Academy reserves the right to adjust and/or modify timetables, units and educators attending lessons at

its own discretion. • The Academy will undertake to review and evaluate the teaching curriculum and delivery of the curriculum on a

regular basis to ensure that it complies with the Code of Practice and all government requirements. • All grievances and concerns of students will be dealt with in a fair and equitable manner. • The Academy does not and has not represented to Academy students that the Academy is responsible for finding

or providing employment as a result of enrolment and completion of the course. ACCESS AND EQUITY CMA has in place policies on Access and Equity, which ensure that staff and students are not discriminated against in accordance with relevant State, Commonwealth and Territory legislation. All staff are made aware of their obligations under the relevant legislation during staff induction and professional development programs. Any person believing that they have experienced any form of discrimination through their relationship with CMA should report their complaint immediately to CMA Management. D ISCRIMINATION Discrimination refers to treating individuals or groups less favorably (make distinctions) than other individuals or groups so as to disadvantage some and advantage others in same or similar circumstances. Direct discrimination is less favorable treatment of a person on the basis of an attribute, such as age, race, sex or creed or on the basis of a characteristic particular to persons with one of the particular attributes. Indirect discrimination is the imposition of a condition on a person/persons, which, on the face of it appears not to be discriminatory, but which has in fact an adverse affect on people in a particular group. CMA has a policy where employees and its external customers are to be treated


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equitably and the company will not tolerate discrimination based on any of the following grounds.

• Sex • Race • Political Belief • Lawful sexual activity • Marital status • Impairment • Family responsibility • Political belief or activity • Trade union Activity • Lawful sexual activity • Sexuality Age • Parental Status • Social Origin • Religious conviction • Trade union activity • Sexual orientation • Relationship status • Pregnancy • Breastfeeding • Gender Activity

WORKPLACE HARASSMENT Workplace harassment in any form including sexual harassment will not be tolerated under any circumstances. Any person should be able to work in an environment free from intimidation and harassment. CMA acknowledges that workplace harassment is against the law in any workplace context (which include, conferences, work or business related functions, and business or field trips) and expects that its workplace and training environment at all times reflects the principles of law for the benefits of its employees, clients and visitors. WORKPLACE HEALTH AND SAFETY CMA is obliged under legislation:

• To ensure the health and safety of each of their workers and students/clients;

• To ensure the health and safety of other people who are not workers or students; e.g. visitors and guest presenters;

• To ensure people can come to work or a training venue with a minimum of risk of injury or illness; • Ensure that any equipment used by staff or students is safe when properly used. • Students/clients are obliged:

• To obey instructions regarding their health and safety and the health and safety of others; • They must not deliberately interfere with or misuse anything that has been provided for workplace health

and safety; • They must not deliberately endanger the workplace health and safety of others, or deliberately injure

themselves.

MARKETING & ADVERTISING CMA has policies and procedures to ensure that national guidelines and protocols for Advertising and Marketing as required by the Australian Quality Training Framework standard 12 (Ethical marketing and advertising) are complied with and include practices that are:

• True and honest • Accurate • Form part of the RTO’s scope of registration

CMA will market its educational/training services with integrity and accuracy, avoiding vague and ambiguous statements. Written permission will be obtained from any person or organization for the use of any marketing material that refers to that person or organization and the company agrees to abide by any conditions pertaining to that permission. No false or misleading comparisons will be made with any reference to any other training provider or course.


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CUSTOMER SERVICE POLICY CMA recognizes that its customers are an important and integral part of its business and not an interruption to its work but rather the purpose of it. The company is therefore committed to providing a level of customer service that includes:

• Answering the telephone within three rings; • Answering the telephone politely stating the company name and our approved greeting; • Acknowledging customer complaints as opportunities to demonstrate superior customer service. CMA always

treat complaints seriously and efficiently in a friendly and courteous manner; • Constantly examining methods to improve our customer service to ensure our products are more effective and

competitive; • The understanding that each customer contact represents an opportunity to make a positive impact and

demonstrate our ability to provide excellent service. • CMA has client service standards that ensure student/clients issue of assessment and qualifications are

actioned promptly (within 30 days) upon the students/clients completion of their course of study. EXTERNAL REVIEW CMA agrees to participate in external monitoring and audit processes required by ASQA. This covers quality audits following compliant and audit for the purposes of re-registration. This is in compliance with the relevant AQTF standard. FEES AND CHARGES - REFUND POLICY CMA has an established charges and a refund policy that is fair and equitable. This policy identifies;

• The period of time required to give notice of an intention to withdraw from a course of study, for which fees have been paid but not yet commenced;

• The portion of fees which is not considered as part of the refund, being retained for costs of administration, service charges, materials fees, or application fees;

• Conditions for cancellation of courses by CMA All fees received are placed in a company trust bank account and not accessed until the course commences. A relevant proportion of the fees paid will be retained in the account to cover any emerging contingency. CMA will ensure:

• that the company complies with its financial management policies; • A qualified accountant who has membership of either the Certified Practicing Accountants Australia or the

Institute of Chartered Accountants of Australia will certify CMA’s financial accounts at least annually. • If requested by ASQA, CMA must make available a full audit report from an independent qualified accountant who

has membership of either of the organizations mentioned above. COMPLAINTS & APPEALS CMA’s Management shall ensure that all complaints and appeals are dealt in accordance with the principles of natural justice and procedural fairness and remains publically available. All complaints and appeals shall be subject to notification within the CMA’s management meeting and require the implementation of the CMA’s complaints and appeals process. . You may download CMA’s grievance policy from the VET FEE-HELP page on our website. SCOPE OF COMPLAINTS AND APPEALS POLICY CMA will manage and respond to allegations involving the conduct of:

a) CMA, its trainers, assessors or other staff b) A CMA subcontractor, its trainers, assessors or other staff c) A CMA Learner d) Incorrect assessment decisions

COMPLAINTS AND APPEALS PROCEDURES

Learners may choose to submit a complaint to CMA staff via the Informal Process or Formal Process. (Please note ‘CMA staff’ will be considered to include subcontractors) INFORMAL PROCESS


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o Learners may submit a complaint (verbally or in writing) directly to CMA’s staff with the purpose to resolve a complaint through discussion and through mutual agreement.

o CMA staff are required to explain to the Learner the Informal, Formal and complaints and appeals processes available to them.

o Learners may be accompanied by a third party of their choice to support them in the informal process discussion.

o All informal complaints when finalised shall be reported to CMA’s Management by CMA’s staff (via a stakeholder feedback form) for further review and consideration for potential continuous improvement actions, regardless of whether the complaint was resolved or not.

o All informal complaints that are not resolved with Learners by mutual agreement with CMA’s staff will require the completion of the formal complaints process.

FORMAL PROCESS When a Learner wishes to submit a formal complaint or is dissatisfied with the attempt to resolve a complaint informally (directly with staff) the Learner may submit a formal complaint to CMA’s management utilising the Learner Complaint Form.

o CMA’s Management will respond to all formal Learner complaints within 5 days of receipt of a Learner complaint form.

o When a Complaint is recognised as requiring more than 60 calendar days to resolve CMA’s management must inform the complainant in writing, including reasons why more than 60 calendar days are required; and regularly update the complainant on the progress of the matter.

o CMA’s Management shall respond to formal complaints from Learners in writing proposing a resolution to the complaint.

o CMA Management responses to the complainant shall include information and procedures concerning the complainant’s right to appeal the proposed solution and request for an independent adjudicator.

o All formal complaints when finalised shall be reported to the CMA’s Management by the CMA’s staff (via a stakeholder feedback form) for further review and consideration for potential continuous improvement actions, regardless of whether the complaint was resolved or not.

APPEALS PROCESS In the event of a Learner advising that they are dissatisfied with the proposed solution for a formal complaint to CMA’s management, CMA shall provide an additional opportunity to provide a solution and shall apply the External Appeal process. EXTERNAL APPEALS

o CMA Management shall advise the Learner that an Independent Third party shall be sought to consider the nature of the complaint and a possible further resolution at no cost to the Learner.

o The selection of the Independent Third party shall be communicated with the Learner and the selection must be with the mutual agreement of the Learner.

o CMA’s management shall make contact with the Independent Third party and provide all documentation related to the formal complaint and Learner contact details.

o Independent adjudication responses must be within 7 days from the date that all formal complaint documentation is provided to the Independent Adjudicator.

o When an Appeal process is recognised as requiring more than 60 calendar days to resolve the CMA’s management must inform the appellant in writing, including reasons why more than 60 calendar days are required; and regularly update the appellant on the progress of the matter.

o On receipt of the formal complaint documentation the Independent Third party shall make contact with CMA’s Management staff and the Learner and arrange a suitable time for further discussion pertaining to the formal complaint.

o All Independent Third Party proposed solutions shall be final and be reported to CMA’s management and the Learner in writing and will require immediate implementation by both parties.

ASSESSMENT RESULT APPEALS All appeals from Learners relating to assessment results must be received in a period no longer than 3 months following the competency decision. ASSESSMENT APPEALS PROCEDURE Staff delivering training and assessment services on behalf of CMA will:

o Provide timely guidance to all course participants regarding the assessment appeals procedure. o Clarify any aspects of the assessment results that a student does not understand.


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o Provide each student that requests an assessment appeal with the required 'Assessment Appeal form'. o Communicate directly via email as soon as possible with CMA’s management on any advice (verbal or written)

provided by a student that they are seeking to appeal an assessment decision. o Schedule a meeting with the student and CMA’s management when a completed assessment appeal form is

received from a student. o Communicate any outcome decision by CMA’s management to uphold or overturn an assessment appeal to the

student’s by completing the assessment appeal form clearly identifying the reason for the outcome. o All assessment appeals will be processed by CMA’s staff and management within 10 days of receipt of an

appeal. All assessment appeals must be maintained on the students file. o Student records will be adjusted to comply with CMA’s management appeal outcome decisions.

COMPLAINTS AND APPEALS RECORDS CMA’s management shall maintain records of all complaints and appeals and their outcomes and reference complaints and appeals in CMA’s Management meeting minutes identifying potential causes of complaints and appeals and takes appropriate corrective actions to eliminate or mitigate the likelihood of reoccurrence. Records of all Informal, Formal complaints and appeals will be recorded in CMA’s Review meeting minutes and all written student complaints records will be retrievable through the Student Complaints form. INTERNAL CUSTOMER SERVICE POLICY CAM staff will be treated with respect, be free from sexual or racial harassment, and other abusive behavior. It is every employee’s responsibility to represent CMA in a professional manner at all times and maintains the confidentiality agreement outlined in the contract of employment. Employees should at all times maintain professional and ethical contacts with all external clients, agencies and competitors. As the employer, CMA can expect that employees complete work to a required standard on time. Employees have the right to expect fair treatment at all times and receive adequate remuneration for services rendered. MANAGEMENT & ADMINISTRATION – FINANCIAL MANAGEMENT CMA has in place policies and management strategies, which ensure sound financial and administrative practices. Company management guarantees the organizations sound financial position and safeguards students/clients fees until used for training and assessment. CMA also is a member of the Australian Council for Private Education and Training (ACPET) and participates in their Tuition Assurance Scheme, safe guarding fees paid in advance. The company has a refund policy, which is fair and equitable. Policies and practices for managing the integrity of student records are in existence. These ensure that records are managed with security and confidentially. Students may peruse their individual records upon request. The company has adequate public liability insurance. MONITORING OF EDUCATION TRAINING & ASSESSMENT STANDARDS CMA adopts policies and management practices which maintain high professional standards in the delivery of education and training services and which maintain the interests and welfare of students/clients. Assessment meets the AQF requirements (including Recognition of Prior Learning and Credit Transfer). CMA will maintain a learning environment that is conducive to the success of students/clients. Adequate facilities, equipment and training materials will be utilized to ensure the learning environment is conducive to the success of students/clients. CMA will ensure that teaching staff are not only suitably qualified but are also sensitive to the cultural and learning needs of students/clients. The company will also provide training for its staff as and when required. As a learning organization, CMA can demonstrate its ability to identify the learning needs of diverse clients and to plan/implement appropriate learning strategies. This will include the ability to design and/or adapt training products so that the outcomes of the endorsed components of training packages or accredited courses can be achieved. In order to meet this standard CMA will employ teachers/trainers with recognized skills and experience in interpreting competency standards for training and assessment purposes. As an RTO, CMA will ensure:

• Students are informed of the context and purpose of the assessment and the assessment process; • Students are provided with feedback about the outcomes of the assessment process; • Assessments are equitable for all persons taking account of cultural and linguistic needs; • Assessments provide for assessment on appeal.

CMA will ensure that assessments will comply with the principles of validity, reliability fairness and flexibility and wherever relevant focus on the application of knowledge and skills to the standard of competence in the workplace.


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PROFESSIONAL DEVELOPMENT CMA as a company is committed to the professional development of all of its employees and opportunities are provided for staff to upgrade their skills and knowledge to conform to and exceed industry standards. This is done through giving staff the opportunity to attend industry seminars, product training courses and AQTF workshops. INFORMATION TO CLIENTS CMA will supply accurate and current information to prospective students/clients covering but not limited to information contained in this Code of Practice. CMA will supply this information to students/clients before enrolment or entering into written agreements with them and will regularly review all information to ensure its accuracy and relevance. In summary, CMA will provide to its students/clients prior to enrolment information about each of the following:

• Client selection, enrolment and induction/orientation procedures; • Course information, including content and vocational outcomes; • Fees and charges, including refund policy and exemptions (where applicable); • Provision for language literacy and numeracy assessment; • Client support, including any external support the RTO has arranged for clients; • Flexible learning and assessment procedures; • Welfare and guidance services; • Appeals, complaints and Complaint procedures; • Disciplinary procedures; • Staff responsibilities for access and equity; • Recognition of Prior Learning (RPL) arrangements.

CREDIT TRANSFER CMA recognises AQF qualifications and statements of attainment granted by other Registered Training Organisations. Students may be eligible for a transfer of credit if the subjects are relevant to beauty therapy. Procedures for a credit transfer are clearly outlined in the Student Handbook and pre enrolment process. Applications for credit transfer are available to all prospective students. RECOGNITION OF PRIOR LEARNING – RECOGNITION OF CURRENT COMPETENCIES As an RTO, CMA recognizes the AQF Qualifications and Statements of Attainment issued by other RTO’s. However, the objective of Recognition of Prior Learning (RPL) is to ensure that a person’s prior learning achieved through formal or informal education, training, work experience or other life experiences is appropriately recognized. CMA encourages students/clients to apply for RPL wherever it is considered appropriate. The National Assessment Principles governing the recognition of prior learning are outlined below:

• Assessment processes shall provide for the recognition of current competencies regardless of where they had been acquired.

• RPL focuses on identifying the endorsed industry/enterprise competency standards currently held by individuals as a result of formal or informal training, not how, when or where the learning occurred;

• RPL underpins any system of competency-based training. CMA has a demonstrable commitment to recognizing the prior learning of individuals;

• CMA ensures that RPL shall be available to all potential applicants, the processes shall be fair to all parties and that RPL shall involve the provision of support to potential applicants.

Assessors must be confident that the person applying for RPL or RCC is currently competent against the endorsed industry or enterprise competency standards or outcomes specified in AQF accredited courses. The assessor must also be confident that the evidence is authentic, valid, reliable, and current and covers the exemption being sought. After outlining the steps involved in the RPL process to students/clients, CMA will provide a counseling session with an RPL assessor. Charges for this process may or may not be applicable. In every case the RPL assessor will advise the student/client of their responsibilities and any charges that may be applicable. The RPL/RCC process shall cover the following steps:

• Information; • Initial support and counseling; • Application;


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• Assessment; • Post-assessment guidance; and/or; • Certification.

RECORDS MANAGEMENT CMA will maintain accurate records of attendance and the progress of all students/clients throughout their courses. It will also maintain accurate financial records that can identify the financial status of all students/clients and also be able to provide copies of these records to individual students upon request. CMA will maintain current records of the verified qualifications and experience of all staff working on behalf of the RTO as trainers and assessors. The company will make electronic copies of records available on their cloud-based records management system. This will allow CMA to make records available to students on an ongoing basis. Retrieval of records of results will be available for 30 years from the date of enrolment. RECORDS MANAGEMENT & STUDENT ACCESS TO PERSONAL RECORDS CMA has sound management practices to ensure effective student services. The Academy has operational standards to ensure timely issuance of training assessment, results and qualifications. These will be appropriate to competence achieved and issued in accordance with National Guidelines. All student records and documentation will be recorded, kept confidential and securely archived. Students can gain access to their files by request in writing allowing 14 days notice. R IGHTS & RESPONSIBIL IT IES OF RTO’S RTO’s are governed by legislation regarding the quality of training delivered to students. CMA is committed to the ongoing continual improvement of its organization and the quality of education and training services to its students/clients. CMA will ensure the following level of service to its students/clients.

• Support for its students/clients as outlined in the section Rights and Responsibilities (students/clients); • Provide quality of education and training by ensuring that the qualification and experience of educators and

trainers is commensurate with the content and level of course being conducted; • Provide accredited training and an assessment procedure that is Competency Based; • Provide a comprehensive, fair and equitable RPL process and Policy.

R IGHTS AND RESPONSIBIL IT IES (STUDENTS/CLIENTS) CMA will ensure that its students/clients:

• Receive Competency Based Training and Assessment at a level equal to the quality of training provision for courses as outlined in the Australian Quality Training Framework (AQTF) and Australian Qualifications (AQF) framework;

• Receive education and training in well-appointed venues with appropriate resources and facilities that comply with the requirements of the training program and most importantly comply with Workplace Health and Safety Standards;

• Are afforded Equal Opportunity principles and practices. Have access to suitable support services so that student learning disabilities may be identified and supported.

CMA is required under State legislation to provide for the health, welfare and safety of both its employees and students/clients (Duty of Care). CMA provides:

• A complaint procedure for training and assessment as outlined in this code of practice; • Assistance to students with literacy and numeracy problems. The student handbook outlines the procedures to

be followed in this instance; • Arrangements for students with legitimate reasons to defer training or cancel their enrolments; • A refund and financial policy as outlined in this Code of Practice.

TERMINATION OF ENROLMENT Under its Quality Assurance procedures CMA reserves the right to terminate a student’s enrolment should the student:

• Endanger the health and safety of another student or a teacher/trainer; • Engage in the falsification of documents and /or assessments and training outcomes; • Divulge personal or confidential information relating to another student’s documents, assessment and training

outcomes; • Prevent other student/s from completing their course of study in reasonable peace and privacy; • Refuse to act in accordance with any rules and regulations prescribed by the RTO that are designed to protect

the well being of others, e.g. smoking policies.


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Furthermore any teacher/trainer employed by CMA who violates student’s rights or engages in any activity that causes stress or disadvantage to any student/client will be subject to disciplinary procedures that may involve termination of services. Teacher/trainers should be aware of complaint procedures and when in doubt contact senior management to arrange a personal interview. TRAINING RESOURCES CMA provides all students/clients with adequate print and electronic resources to successfully complete all training programs. CMA’s course resources are hosted on Moodle, CMA’s online learning management system. These resources include: assessment tasks, image galleries, external links, notes, work booklets, videotape demonstrations, presentations, quizzes, etc. RECOGNITION OF AQF QUALIFICATIONS & STATEMENTS OF ATTAINMENT ISSUED BY OTHER RTO’S CMA recognizes the AQF Qualifications and Statements of Attainment issued by other RTO’s. Students previously enrolled in the same qualification with another training provider need to provide us with a copy of their results. If they were deemed competent in any units they will not have to repeat them. SANCTIONS CMA will honor all guarantees outlined in this Code of Practice. The company understands that if it does not meet the obligations of this Code or supporting regulatory requirements, it may have its registration as a Registered Training Organization withdrawn. STUDENT WELFARE, GUIDANCE AND SUPPORT CMA has student welfare and guidance services relevant to the training products. Where necessary, arrangements will be made for students requiring Literacy and/or Numeracy support. This will be outsourced to the relevant qualified experts. Any fees incurred are the responsibility of the student. CMA student information will ensure that all fees and charges are known to students prior to enrolment. Students are advised of course content, required outcomes and assessment procedures prior to commencing training. For any matter outside its expertise or control, CMA will make every attempt to refer the student or the relevant agency or expert. The student is provided with information on the following

• course information • study pathways • fees and charges • counseling • academic support • administrative support • technical support • Recognition of Prior Learning (RPL) • complaints • industry placement, where necessary

FOR INTERNATIONAL STUDENTS ADDITIONAL SERVICES WILL RELATE TO:

• VISA requirements • Language requirements • Enrolment information • Health coverage • Accommodation needs

PAYMENT DEFAULT If a student defaults from the agreed payment arrangement as outlined in their student contract, CMA Training Group Pty Ltd may immediately and without further notice, refer the matter to a debt collection agency. In this event, it is further agreed that the student will be liable to pay CMA Training Group Pty Ltd the outstanding amount together with all legal costs and expenses incurred in attempting to recover the debt, including any commissions or other amounts payable to a debt collection agency.


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PRIVACY POLICY CMA Training Group Pty Ltd is required to collect, use, store and disclose a range of personal information on students, employees and a range of other stakeholders. CMA Training Group Pty Ltd is committed to maintaining the privacy and confidentiality of all student and personnel records. CMA Training Group Pty Ltd complies with the Privacy Act 1988 (C’Wlth), including the 13 Australian Privacy Principles (APP) as outlined in the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (C’Wlth). POLICY

1 . OPEN AND TRANSPARENT MANAGEMENT OF PERSONAL INFORMATION a. CMA will publish this policy on its website b. The policy will be included in to CMA’s student handbook, staff handbook and made available on

request.

2 . ANONYMITY AND PSEUDONYMITY a. Individuals have the option to not identify themselves when dealing with CMA, for example when

requesting information on a course, website enquiries or anonymous complaints / feedback. b. Individuals who wish to undertake nationally recognised training with CMA will be required to disclose

information of a personal nature as outlined in this policy.

3 . COLLECTION OF SOLICITED PERSONAL INFORMATION a. CMA will collect information you provide on enrolment into a nationally accredited course or on

commencement of employment with CMA Training Group Pty Ltd. CMA may also collect information you provide on websites, enrolment forms, course materials and assessments.

b. CMA may sometimes collect information, with your consent, from your employer, a job services provider or other organisations where students may engage in placement for training and assessment purposes.

c. CMA collects information of a personal and sometimes sensitive nature. Information CMA collects may include: Full name, date of birth, residential address, contact details, demographic information, ability/disability, employment details, educational background, indigenous background, concession status language, literacy and numeracy skills and educational/course progress. CMA may also collect information on your next of kin or parent/guardian.

4 . DEALING WITH UNSOLICITED PERSONAL INFORMATION

a. CMA only collects, uses and stores information which is directly related to the provision of training and assessment (for students) and information directly related to the employment or engagement of contractors (for employees and contractors).

b. Information which is received that is not related to training and assessment or employment with CMA Training Group Pty Ltd is destroyed in a safe and secure manner.

5 . NOTIFICATION OF THE COLLECTION OF PERSONAL INFORMATION

a. Students and employees are notified when information is collected or sourced from third parties. Such notifications are expressed in enrolment forms, assessment tools and other written documents or implied in such circumstances such as workplace observations.

6 . USE OR DISCLOSURE OF PERSONAL INFORMATION

a. CMA only uses information for the provision of training and assessment and is required to disclose this information to a number of organisations such as:

i. CMA’s Registering body, ASQA (National) ii. Government funding bodies in each state and territory and/or Commonwealth Government iii. Apprenticeship Centres, iv. Employers and Job Services Providers, v. External auditors and our consultants, vi. The Australian Taxation Office, vii. Other entities required by law and in accordance with the Privacy Act 1988.

b. CMA will not disclose any personal or sensitive information to a third party except for the direct provision of training and assessment or in emergency and life threatening situations.

7 . DIRECT MARKETING


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a. Your personal information will never be sold to any marketing company or third party, b. CMA may use your personal information to market directly to you only for the provision of further

training and assessment with CMA. c. CMA will only use your information if you have provided consent to use your information for this

purpose and you have opted-in to this type of communication,

8 . CROSS-BORDER DISCLOSURE OF PERSONAL INFORMATION a. CMA will not disclose your personal information to any entity outside of Australia unless you have

provided your express written consent, b. All records will be kept in Australia.

9 . ADOPTION, USE OR DISCLOSURE OF GOVERNMENT RELATED IDENTIFIERS

a. CMA is required to collect, in some circumstances, government related identifiers. CMA will not use these identifiers for any reason or purpose except for the explicit reason it is required (eg. Concession numbers, Tax File Numbers, Drivers Licence Number, etc) and will not use these numbers as an identifier of individuals.

b. CMA will only disclose government related identifiers where required by law or express consent has been given to disclose this information,

10. QUALITY OF PERSONAL INFORMATION

a. CMA collects information and ensures it is accurate, up to date and complete, b. CMA will take all reasonable steps to ensure that the information provided from individuals is correct

and any third party information received can be verified for accuracy, currency and completeness.

11. SECURITY OF PERSONAL INFORMATION a. All personal and sensitive information is kept safe and secure at all times, only people who are

authorised may access this information, b. Personal and Sensitive information is protected from unauthorised access, interference, misuse, loss,

modification or disclosure. c. Destruction of personal and sensitive information is carried out by commercial document destruction

companies or secure shredding or secure electronic deletion,

12. ACCESS TO PERSONAL INFORMATION a. Individuals may request copies of information which is kept about them at any time free of charge.

CMA may charge for printing and postage in some circumstances. b. All requests for access to personal information must be in writing and the individual must be able to

identify themselves and verify their identy prior to any information being disclosed, c. All requests must be made to:

The Student Liaison Manager [email protected]

13. CORRECTION OF PERSONAL INFORMATION

a. Individuals who feel that the information CMA uses and stores is inaccurate or incomplete may request to have the information updated and corrected. Such corrections must be in writing.

QUALITY INDICATORS The Quality Indicators have been designed to help RTOs conduct evidence-based and outcomes-focused continuous quality improvement, and assist a registering body to assess the risk of an RTO’s operations. Under the AQF, CMA will collect and use data on three quality indicators, which have been endorsed by the National Quality Council (NQC): Learner Engagement, Employer Satisfaction and Competency Completion.

VET FEE-HELP Pol icies STUDENT REVIEW PROCEDURES FOR RE-CREDITING A FEE-HELP BALANCE


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DEFINITIONS

The Act refers to the Higher Education Support Act 2003. Student: Refers to students, who are Australian citizens or permanent humanitarian visa holders who will be resident in Australia for the duration of their VET Units of Study, and who access VET FEE-HELP for payment of their tuition fees in respect of the VET Units of Study in which they are enrolled. Census Date: A published date, set by the provider, no earlier than 20% of the way through a VET Unit of Study. Tuit ion Fees: Fees paid for a VET Unit of Study that is approved for VET FEE-HELP and applies to Students who are, or would be entitled to VET FEE-HELP assistance under clause 43 of Schedule 1A of the Act. Unit or VET Unit of Study: A VET Unit of Study approved for VET FEE-HELP that a student may undertake with CMA Training Group Pty Ltd (CMA), for which the Student may access VET FEE-HELP assistance to pay for all or part of their tuition fees. The Department: Commonwealth of Australia represented by the department which has the responsibility for administering the Higher Education Support Act 2003.

INCURRING A VET FEE-HELP DEBT A Student who is, or would be, eligible for VET FEE-HELP and has requested VET FEE-HELP Assistance, who withdraws from a Unit on or before the census date will not incur a VET FEE-HELP debt for the tuition fees for that Unit. Students who have requested VET FEE-HELP Assistance who remain enrolled after the published census date will incur a VET FEE-HELP debt for the Units in which they are enrolled. A Student who withdraws from a Unit after the published census date for that Unit will incur a VET FEE-HELP debt for that Unit. RE-CREDITING A FEE-HELP BALANCE Students who withdraw from a Unit after the published census date, or fail to complete a Unit, may apply to have their FEE-HELP balance re-credited with respect to the Unit if they believe special c i rcumstances apply in accordance with the following procedures. SPECIAL CIRCUMSTANCES If a Student withdraws from a Unit after the published census date for that Unit, or has been unable to successfully complete a Unit, and believes this was due to special circumstances, the Student may apply to have their FEE-HELP balance re-credited for the affected Unit/s. CMA Training Group Pty Ltd has the discretion to disallow an application for withdrawing from a unit or units of study, after the census date if it considers the student’s request is not based on special circumstance. It if believes there is not sufficient and relevant evidence or if it believes that the student’s request does not fall within the relevant timeframes for the application and processing of requests for re-crediting of FEE HELP balances. CMA Training Group Pty Ltd will only consider applications for re-credit the Student’s FEE-HELP Balance after the census data if it is satisfied that special circumstances apply where:

• these circumstances are beyond the Student’s control, and • these circumstances did not make their full impact on the Student until on, or after the census date; and • these circumstances were such that it was impracticable for the Student to complete the requirements for the

Unit in the period during which the Student undertook, or was to undertake the Unit. For circumstances to be beyond a Student’s control, the situation should be that which a reasonable person would consider is not due to the Student’s action or inaction, either direct or indirect, and for which the Student is not responsible. The situation must be unusual, uncommon or abnormal to be considered special circumstances. Special circumstances do not include:

• lack of knowledge or understanding of requirements for VET FEE-HELP assistance; or


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• a Student’s incapacity to repay a VET FEE-HELP debt (repayments are income contingent and the Student can apply to the Australian Taxation Office for a deferral of a compulsory repayment in certain circumstances).

RE-CREDIT OF A STUDENT’S FEE-HELP BALANCE - THE PROCESS Each application for re-credit of a Student’s FEE-HELP balance will be considered on its merits together with all supporting documentation substantiating the special circumstances claim. CMA’s Student Liaison Officer ([email protected]) is the designated officer responsible for the assessment of a Student’s request for a re-credit of their FEE-HELP balance due to special circumstances and for the initial decision regarding the request. A Student must apply in writing to the CMA’s Student Liaison Officer at CMA Training Group Pty Ltd, 10/160 Lysaght St, Mitchell, ACT 2911 OR [email protected] within 12 months of the withdrawal date, or if the Student has not withdrawn, within 12 months of the specified completion date of the Unit. CMA Training Group Pty Ltd has the discretion to waive this requirement if it is satisfied that it was not possible for the application to be made within the 12 month period. Relevant supporting documentation will be required to substantiate the claim. The application for re-crediting a FEE-HELP balance must include details of the:

• Unit(s) for which a Student is seeking to have a FEE-HELP balance re-credited and • special circumstances as referred to above, including supporting documentation.

CMA Training Group Pty Ltd will consider each application within 28 days of receipt of the application. It will consider each request to re-credit a FEE-HELP balance in accordance with the requirements of Schedule 1A of the Act. Applicants will be notified in writing of the decision within 28 days. REVIEW OF DECISION Where CMA Training Group Pty Ltd makes a decision NOT to re-credit a student’s FEE-HELP balance that decision may be subject to review. If a Student is not satisfied with the decision made by CMA Training Group Pty Ltd, the Student may apply, within 28 days of the receipt of the original decision, for a review of the decision. The application for review must:

• be made within 28 days of receipt of the original decision • include the date of the original decision • state fully the reasons for applying for the review • include any additional relevant evidence

Applications should be made in writing to:

General Manager CMA Training Group Pty Ltd 10/160 Lysaght Street Mitchell ACT 2911

The General Manager is the designated Review Officer of any decisions relating to a request for re-crediting of a FEE-HELP balance. The Review Officer is senior to the designated officer responsible for the original decision and was not involved in making the original decision to be reviewed. The Review Officer will:

• acknowledge receipt of the application for review of a decision in writing within 10 working days; and

• inform the Student that if the Review Officer has not advised them of a decision within 45 days of receipt of the application for review, it is taken that the Review Officer has confirmed the original decision.

The Review Officer will then:

• review the information from the original decision and then assess any new evidence provided by the Student;


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• provide written notice to the Student of the decision, setting out the reasons for the decision; and

• inform the Student of their right to apply to the Administrative Appeals Tribunal if they disagree with the Review Decision, and timelines involved (see below).

RECONSIDERATION BY THE ADMINISTRATIVE APPEALS TRIBUNAL At the t ime of the or ig inal decision, and at the t ime of the subsequent review decision, the Student will be notified of their review rights and responsibilities. The relevant officer will inform a Student in writing of their right to appeal to the Administrative Appeals Tribunal (AAT) if they are not satisfied with the outcome and the contact details of the closest AAT office and the approximate costs of lodging an appeal. The Application must be lodged at the AAT within 28 days of receiving written notice of the review decision. This time limitation can be extended in limited circumstances by order of the AAT. Full details of the application process and fees payable are available on the AAT’s website: www.aat.gov.au. An application fee may have to be paid, in the amount of $816 (from 1 July 2012) and is subject to change. Applications cannot proceed until the fee has been paid or waived. Applications for fee waiver must be made to the AAT. Refer to the AAT website for more details. DETAILS OF CLOSEST AAT OFFICE: Administrative Appeals Tribunal 4th Floor, Canberra House 40 Marcus Clarke Street Canberra City ACT 2600 Phone: 02 6243 611 The Secretary of DIICCSRTE, or the Secretary’s delegate, will be the respondent for cases that are brought before the AAT. Upon DIICCSRTE’s receipt of a notification from the AAT, DIICCSRTE will notify CMA Training Group Pty Ltd that an appeal has been lodged. Upon receipt of this notification from DIICCSRTE, the Review Officer will provide DIICCSRTE with copies of all the documents that are relevant to the appeal within ten (10) business days. PUBLICATION These procedures are published on the CMA Training Group Pty Ltd website (www.cmatraining.com.au) to ensure Students have up to date and accurate information publicly available to them.

STATEMENT OF VET TUITION ASSURANCE

1. Under the provisions of Schedule 1A of the Higher Education Support Act 2003 (HESA) and Chapter 3 of the VET

Guidelines 2013 CMA Training Group Pty Ltd (the First Provider) must comply with the VET Tuition Assurance requirements. This is to protect VET students in the event that CMA Training Group Pty Ltd ceases to provide a VET course of study in which a VET student is enrolled. The meaning of ‘ceasing to provide a VET course of study’ is set out at paragraph 3.5.3 of the VET Guidelines 2013. A copy of these is available from: http://www.comlaw.gov.au/Details/F2013L01509

2. In the event that CMA Training Group Pty Ltd ceases to provide a VET course of study in which a VET student is

enrolled the VET student is entitled to a choice of:

a) an offer of a place in a similar VET course of study with a Second Provider without any requirement to pay the Second Provider any VET tuition fee for any replacement VET units (this is known as the “VET Course Assurance Option”);

OR

b) a refund of their up-front VET tuition fee payments and/or a re-crediting of any FEE-HELP balance for any VET unit of study that the VET student was enrolled or commences but does not complete because CMA


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Training Group Pty Ltd ceases to provide the VET course of study of which the unit forms part (this is known as the “VET Tuit ion Fee Repayment Option”)

3. CMA Training Group Pty Ltd has met the VET tuition assurance requirements as specified in the VET Guidelines 2013

through its current membership of the Australian Council for Private Education and Training (ACPET) Australian Student Tuition Assurance Scheme (ASTAS). Contact details for ACPET are:

ACPET Suite 101, Level 1 126 Wellington Parade, East Melbourne Vic 3002 or PO Box 551 East Melbourne Vic 8002 1800 657 644 (toll-free in Victoria and Tasmania) (03) 9412 5900 Fax: (03) 9416 1895 [email protected] [email protected]

4. If CMA Training Group Pty Ltd ceases to provide a VET course of study, ACPET will send a VET student enrolled in the

VET course of study a Written VET Tuition Assurance Offer (the Offer) advising the VET student of the options available under the VET tuition assurance requirements. The Offer will include directions that the VET student must follow in order to notify ACPET of the choice they have made for each affected VET unit. ACPET will provide this Offer within twenty Business Days after it knows, or should know by reasonable enquiries that the CMA Training Group Pty Ltd has ceased to provide the VET course of study.

5. For the purposes of VET FEE-HELP, all courses offered by CMA Training Group Pty Ltd in accordance with the course

requirements of clause 45 of Schedule 1A of the Higher Education Support Act 2003 are covered by the ASTAS (’the Scheme’) as part of CMA Training Group Pty Ltd’s membership of the Scheme.

6. A VET student may choose either:

THE VET COURSE ASSURANCE OPTION:

7. Under the VET course assurance option, a VET student will be offered a place in a similar VET course of study by

ACPET. If the VET student accepts this option, ACPET make all necessary arrangements to ensure a VET student is able to enrol with the Second Provider in the similar VET course of study. This offered VET course will lead to the same or a comparable qualification without any requirement on the part of the VET student to pay the Second Provider any VET tuition fee for any replacement VET units (that is, units that the VET student had commenced but not completed because the VET course ceased to be offered). A VET student will receive full credit from the Second Provider for any VET units of study successfully completed at CMA Training Group Pty Ltd.

8. The Second Provider nominated by ACPET may have different VET tuition fees to the fees the VET student would have

paid for VET units of study which were part of the VET course of study the CMA Training Group Pty Ltd ceased to provide but which the VET student had not yet started studying.

9. A VET student is not obliged to enrol in a VET course of study with a Second Provider offered by ACPET under the VET

Course Assurance Option. However, if he/she enrols with any other VET provider there is no obligation on that VET provider to offer full credit transfer for the VET units of study completed with the CMA Training Group Pty Ltd or to offer replacement VET unit/s free of charge.

OR THE VET TUITION FEE REPAYMENT OPTION

10. Under the VET Tuition Fee Repayment Option, ACPET undertakes to pay the VET student the total of any up-front VET payments already paid by the VET student for any VET units of study the VET student has commenced but not completed because the VET course ceased to be offered. VET students selecting this option will also have their FEE-HELP balance re-credited for the uncompleted VET units.


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PUBLICATION This Statement of VET Tuition Assurance will be published on CMA Training Group Pty Ltd’s website (www.cmatraining.com.au). CMA Training Group Pty Ltd will also advise VET students about where the Statement of VET Tuition Assurance may be obtained from as part of their enrolment information.

REFUND POLICY FOR STUDENTS ENROLLED IN VET FEE-HELP ENABLED COURSES WITHDRAWAL FROM A VET UNIT OF STUDY / VET COURSE OF STUDY

Students of CMA Training Group Pty Ltd (“CMA”) who wish to withdraw from a VET unit of study or VET course of study must do so in writing to the Student Liaison Officer at CMA Training Group Pty Ltd, 10/160 Lysaght St, Mitchell, ACT 2911 OR [email protected]. REFUNDS – STUDENTS WHO ARE ELIGIBLE FOR VET FEE-HELP ASSISTANCE

This section is applicable to students who are Australian citizens or permanent humanitarian visa holders (who are resident in Australia for the duration of the VET unit of study) enrolled in a VET FEE-HELP enabled course offered by CMA.

In the event of a student withdrawing from a VET unit of study on or before the census date for that unit of study:

• 100% of tuition fees paid for that unit will be refunded to the student; and

• the student will not incur a VET FEE-HELP debt. In the event of a student withdrawing from a VET unit of study after census date for that unit of study:

• no refund is applicable; and/or

• the student will incur a VET FEE-HELP debt. REFUNDS – STUDENTS WHO ARE NOT ELIGIBLE FOR VET FEE-HELP ASSISTANCE

This section is applicable to students who are permanent residents (who are not permanent humanitarian visa holders who are resident in Australia for the duration of the VET unit of study) and New Zealand citizens enrolled in a VET FEE-HELP enabled course offered by CMA.

In the event of a student withdrawing from a VET unit of study on or before the census date for that unit of study 100% of tuition fees paid for that unit will be refunded to the student.

In the event of a student withdrawing from a VET unit of study after census date for that unit of study no refund is applicable. PAYMENT OF REFUNDS

Refunds will be paid within 30 days of the census date of the VET unit of study to which the withdrawal applies. SPECIAL CIRCUMSTANCES

A student who withdraws after the census date for a VET unit of study may apply for special consideration in line with the Student Review Procedures for Re-crediting a FEE-HELP Balance. 6 . PUBLICATION

This refund policy will be made available to students and persons seeking to enrol with CMA by publication on the website: www.cmatraining.com.au. This refund policy will also form part of enrolment information.

PROCEDURES RELATING TO PERSONAL INFORMATION DEFINITIONS For the purposes of this document:


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The Act refers to the Higher Education Support Act 2003

Student/s refers to all persons enrolled or seeking to enrol in a unit of study that meets the course requirements under subclause 45(1) of Schedule 1A of the Act who are, or would be entitled to VET FEE-HELP assistance under clause 43 of Schedule 1A of the Act.

CMA Training Group Pty Ltd complies with the requirements of Clause 23 of Schedule 1A of the Act and the Information Privacy Principles set out in the Privacy Act 1988 in relation to the collection of information relating to all Students. CMA Training Group Pty Ltd will allow a Student to apply for and receive a copy of the VET personal information that the provider holds in relation to that Student. COLLECTION OF INFORMATION Personal information will not be collected unless:

• the information is collected for a purpose directly related to Students; and • the collection of the information is necessary for or directly related to that purpose.

Personal information will not be collected by unlawful or unfair means. Where personal information is collected for inclusion in a record or in a generally available publication CMA Training Group Pty Ltd will take reasonable steps to ensure that, before the information is collected or, if that is not practicable, as soon as practicable after the information is collected, the Student concerned is generally aware of:

• the purpose for which the information is being collected; • if the collection of the information is authorised or required by or under law the fact that the collection of the

information is so authorised or required; and • with whom the information may be shared (such as the Australian Government or Tuition Assurance Scheme).

Where CMA Training Group Pty Ltd solicits and collects personal information for inclusion in a record or in a generally available publication it will take reasonable steps to ensure that:

• the information collected is relevant to that purpose and is up to date and complete; and • the collection of the information does not intrude to an unreasonable extent upon the personal affairs of the

Student.

STORAGE AND SECURITY OF PERSONAL INFORMATION CMA Training Group Pty Ltd will ensure:

• that the record is protected, by such security safeguards as it is reasonable in the circumstances to take, against loss, against unauthorised access, use, modification or disclosure, and against other misuse; and

• that if it is necessary for the record to be given to a person in connection with the provision of a service to the VET Provider, everything reasonably within the power of the VET Provider will be done to prevent unauthorised use or disclosure of information contained in the record.

CMA Training Group Pty Ltd will maintain a record setting out:

• the nature of the records of personal information kept by or on behalf of the record-keeper; • the purpose for which each type of record is kept; • the classes of individuals about whom records are kept; • the period for which each type of record is kept; • the persons who are entitled to have access to personal information contained in the records and the conditions

under which they are entitled to have that access; and • the steps that should be taken by persons wishing to obtain access to that information.

CMA Training Group Pty Ltd will not use the information without taking reasonable steps to ensure that, having regard to the purpose for which the information is proposed to be used, the information is accurate, up to date and complete. The VET Provider will not use the information except for a purpose to which the information is relevant. REVIEW AND ACCESS An individual may request access to or obtain a copy of their personal records/information or for their personal information to be amended so that it is accurate.


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Individuals are able to access their own records by requesting in writing to the General Manager at CMA Training Group Pty Ltd, 10/160 Lysaght Street, Mitchell, ACT 2911. There is no charge for an individual to access personal information that CMA Training Group Pty Ltd holds about them; however CMA Training Group Pty Ltd may charge a fee to make a copy. If an individual considers their personal information to be incorrect, incomplete, out of date or misleading, they can request that the information be amended. Where a record is found to be inaccurate, a correction will be made. Where an individual requests that a record be amended because it is inaccurate but the record is found to be accurate, the details of the request for amendment will be noted on the record. DISCLOSURE CMA Training Group Pty Ltd will not disclose the information to a person, body or agency (other than the individual concerned) unless:

• the individual concerned is reasonably likely to have been aware that information of that kind is usually passed to that person, body or agency;

• the individual concerned has consented to the disclosure; • The VET Provider believes on reasonable grounds that the disclosure is necessary to prevent or lessen a serious

and imminent threat to the life or health of the student or of another person; • the disclosure is required or authorised by or under law; or • the disclosure is reasonably necessary for the enforcement of the criminal law or of a law imposing a pecuniary

penalty, or for the protection of the public revenue.

Where personal information is disclosed for the purposes of enforcement of the criminal law or of a law imposing a pecuniary penalty, or for the purpose of the protection of the public revenue, the record-keeper shall include in the record containing that information a note of the disclosure.

A person, body or agency to whom personal information is disclosed will not use or disclose the information for a purpose other than the purpose for which the information was given to the person, body or agency.

PUBLICATION These procedures will be published on the CMA Training Group Pty Ltd website: www.cmatraining.com.au.

FAIR TREATMENT AND EQUAL BENEFITS AND OPPORTUNITY POLICY OVERVIEW CMA Training Group Pty Ltd (“CMA”) supports the concept of equal opportunity and is committed to providing all staff, students and potential students with a working and learning environment which values diversity, respects differences and provides an environment that is safe, healthy, positive, supportive and free from all forms of harassment, bullying and discrimination. DEFINITIONS For the purposes of this document the following applies:

The Act refers to the Higher Education Support Act 2003 Student/s refers to all persons enrolled in a unit of study who are, or would be entitled to VET FEE-HELP assistance under clause 43 of Schedule 1A of the Act; and Potentia l Students refers to all persons seeking to enrol in a VET unit of study that meets the course requirements under subclause 45(1) of Schedule 1A of the Act and who are, or would be, entitled to VET FEE-HELP assistance under clause 43 of Schedule 1A of the Act.

FAIR TREATMENT CMA Training Group Pty Ltd will treat fairly all Students and Potential Students.

STUDENT SELECTION CMA Training Group Pty Ltd has open, fair and transparent procedures, based on merit for making decisions about:


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a) the selection, from among Potential Students; and b) the treatment of Students.

Potential Students seeking to enrol in a VET unit of study with CMA Training Group Pty Ltd regardless of their background, circumstances or eligibility for funding will be assessed for entry to study through the same published entry requirements and through the same process. The above paragraph does not prevent CMA Training Group Pty Ltd taking into account, in making decisions mentioned above, educational disadvantages that a particular Student or Potential Student has experienced or the fact that the Student or Potential Student may be enrolled via a VET restricted access arrangement. ENTRY REQUIREMENTS FOR VET FEE-HELP ENABLED COURSES

• Minimum Australian Year 10; or • A demonstrated ability to succeed in the chosen course. In this case selection is not based purely on academic

performance. Relevant work experience, work samples and other documentation submitted will be given due consideration.

In addition to meeting the above requirements, applicants must demonstrate their competence in literacy and numeracy when submitting their application. Mature age entry, over 18 years of age can be made without minimum educational requirements but with relevant work experience within chosen area of study. APPLICATION PROCESS An interview with a CMA representative is required. During the course of the interview the applicant is assessed on aptitude and suitability to the course and the industry. During the interview, applicants are also provided with information on the course details (contact hours per week, work experience expectations, course content, etc.), teaching and assessment methods, fee structures, recognition of other AQF qualifications, and Recognition of Prior Learning. Applicants who meet the published entry requirements will be sent a letter offering them a place in their chosen course and instructions on how to accept the offer. Applicants who do not meet the published entry requirements will be advised of the reasons why they have not been offered a place in the course, their right to appeal the decision, and information on how to access the appeals process. PUBLICATION This Fair Treatment and Equal Benefits and Opportunity Policy and Procedure will be made available to Students and Potential Students through publication on the website: www.cmatraining.com.au and CMA Training Group’s Participant Information Booklet.

Contact us CMA Train ing Group Pty Ltd 10/160 Lysaght St Mitchell ACT 2911 Tel: 02 6162 3371 www.cmatraining.edu.au [email protected]


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