2
MS2 Locations
Akron, OH Baltimore, MD
Eagan, MN
Moorestown, NJ
Manassas, VA
Syracuse, NY
Geographically Dispersed - 13,000 Employees in 6 Primary Locations
3
MS2 Path to CMMI Level 5
4Q 1Q 2Q 3Q 4Q3Q2005 2006 2007 2009
New Programs Continue to Execute to MS2 Process Set
1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q 4Q 1Q 2Q 3Q2008 2010
Go Live & Pilot MS2 Processes
CAM OSPReview
Baseline Review
Develop & Publish MS2 Common Processes
Performance Assessment Review 1
Concept Review Phase II
Concept Review Phase I
MS2 Vision AchievedCMMI V1.1 Compliant
SCAMPISM B
10
July 2007 -SCAMPISM ‘A’MS2 CMMI® L4 Maturity Achieved
10 4 5 12 9
Performance Assessment Review 26
8
OSP CMMI v1.2 Hi Maturity Compliant
SCAMPI C’s Project Reviews L5
CAM OSP Review (v1.2 Delta)
SCAMPI B L5 RRProject Reviews L5
Assess L4 Process Stability
Assess L5 Quantifiable Improvements
In-Progress Maturity Assessment of L4 / L5 Implementation
Full Model Risk Assessment
Process Improvement Pilots Quantified
Process Improvements Deployed across MS2
For the Record Appraisal
SCAMPI A L5 RR
6
Alternative Processes Defined 3 Year SEI
Required CMMI Recertification Date
7
12
MS2 SCAMPI ‘A’ CMMI v1.2 Maturity Level 5
Early Maturity Assessment of L4 / L5 Implementation
4
MS2 Measurement ProgramCore Components
Organizational & Program
Measurement Plans
Prioritized Info Needs
Closed-Loop Management Processes
Information Needs
Manage Strategy Assess & Control
Performance
Define Measurement Resources, Goals & Information Needs
Risks and Issues
Goals and Objectives
Select & Specify Measures
Candidate Measures
Specified Measures
MS2 Organizational Standard Process & Program
Management Plan (PMP)
Document Measurement
Activities
Perform Org and Program Measurement Activities
Evaluate and Sustain Organizational Measurement Assets
Processed DataCollect, Validate
& Store Measurement
Data
Analyze Measures
Program Context
Report Measurement
Results & Take Action
Plan Act Measure Control
Improvement Actions Measurement Activities Information
● Measurement Plan ● Analysis Results● Performance Measures
Decision-Maker & Stakeholder
Feedback
Questions
Integrated InformationNew Information Needs Integrated
Analysis Results & Performance
Measures
Establish & Plan Organizational & Program Measurement Activities
Update theMS2 PAL
andMeasurement
Repository
Identify andImplement
Improvements
Evaluate Measures
Evaluate Measurement
Process
To Decision-Makers &
Stakeholders
Configuration Control of
Measurement Work Products
Common Measures
Tools & Infrastructure
Business & Program Decision MakingDefined Process
Plans
Training
5
Goal Flowdown Drives Information Needs Across the Enterprise
Discrete Goals Allocated to Lines of Business (LoBs), Functions & Programs
MS2 ELTMS2 LoBs
MS2 FunctionsProject 1Project 2..Project N
Defect Discovery PDD Row: 152
Measurement Repositories
Historical Performance
6
Final Thoughts…
• Once you make the Decision to Pursue an Appraisal – Run it Like a Program
• Centralize Activities that Need to be Common– Measurement Infrastructure Supports both the Organization
and Programs– Robust Organizational Measurement Repository– Establish set of PPBs and PPMs to meet Business Needs– PPMs satisfy intent of “Healthy Characteristics”– Continue to refine / evolve PPBs
• Leverage existing efforts as much as possible:– Programs leverage Black Belts for statistical thinking– Existing Operating Excellence efforts synergistic w/ Level 5