Date post: | 13-Jan-2015 |
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Business |
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Co-Delivery EXPerience 3.0EuroXPRO, Izmir
- Ancient Chinese Saying
One bowl makes no sound, Two bowls Dingding-DoundDound!
Customer Feedback Example
Same project in XXX, two different comments:
Trainee A “I had a fantastic experience living and working with 10 trainees from 7 different countries working in schools at rural XXX it completely challenged my status quo and understanding of XXX people and I see many of my cultural barriers become the bottleneck of my interaction with the locals which leads to so much personal reflection, it’s really cool!” - NPS 10
Trainee B “The project’s condition is really bad and we were put into a room of 10 away from the city without internet coverage at all, as there’s no one from the staff speaking English there, it was almost impossible to be understood. I really think this is not worth it.” - NPS 2
It’s not someone’s AIESEC,
it’s our AIESEC.
Nature of the “Business”
Nature of the Brand
Customer Journey
Leadership
How are we able to develop this co-delivery?
We want to create the right product for the right expectation for the EPs
We want to deliver the best service delivery and experience for our GCDP EP by understanding what their needs through out the GCDP experience.
How are we able to develop this co-delivery?
Co-delivery based Co-delivery based on Product on Product
DevelopmentDevelopment
Co-delivery based Co-delivery based on Customer on Customer ExperienceExperience
Product Development
ICX
OGX
PRoduct Development
ICX
OGX
PRoduct Development
ICX
OGX
PRoduct Development
ICX
OGX
ICX
OGX
PRoduct Development
ICX
OGX
ICX
OGX
PRoduct Development
ICX
OGX
ICX
OGX
Co-Delivery based on customer experience
CO-DELIVERY BASED CUSTOMER EXPERIeNCE
CO-DELIVERY BASED CUSTOMER EXPERIeNCE
CO-DELIVERY BASED CUSTOMER EXPERIeNCE
CO-DELIVERY BASED CUSTOMER EXPERIeNCE
LEAD for EPLEAD for EP
CO-DELIVERY BASED CUSTOMER EXPERIeNCE
EP Team LeaderEP Team Leader
CO-DELIVERY BASED CUSTOMER EXPERIeNCE
Trainee ConferenceTrainee Conference
CO-DELIVERY BASED CUSTOMER EXPERIeNCE
Micro ExperienceMicro Experience
Key PRINCIPLEs
TRUST
Understanding of your own market
Co-design in Product Development
Alignment of Expectation and Timeline
Resource Allocation (HR/Finance/Time)
Regular Communication and Evaluation