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Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents....

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Anne-Sophie Lotgering Chief Marketing and Digital Officer Co-innovating for a customer-focused future
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Page 1: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

Anne-Sophie LotgeringChief Marketing and Digital Officer

Co-innovating for a customer-focused future

Page 2: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

Innovation Hall of Fame

The RocketGeorge Stephenson

1829

Falcon 9Space X

20151675

Isaac Newton

Page 3: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

3#ForSmart2020

Innovation is a great ideaExecuted in a market

Must solve a business challenge or address an

opportunity

New (or improved) business model, product or experience.

Or a new approach to doing things

Consumer, employee or business ecosystem

Must be sustained and scaled

Innovation ideaExecuted market

Page 4: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

Three innovation horizons

Impact

TimeAdapted from McKinsey, KPMG, 2018

Do more

Do betterDo right

Do new

Page 5: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

Three innovation horizons

Impact

TimeAdapted from McKinsey, KPMG, 2018

*49%

*28%

*23%

*Proportion of time spent on each type of innovation

Page 6: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

Three innovation horizons

Impact

TimeAdapted from McKinsey

Do more

Do betterDo right

Do new

Page 7: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

7

of automotive firms say co-creation has

transformed their approach to innovation

of firms in all sectors are trialling or rolling out co-creation programs

Longitude Survey, 2018

Why is co-innovation important to enterprises today? Business

ecosystems:

Identify business model innovation

Generate revenue streams

Launch more compelling products and customers experiences

…more quickly

83% 58%

Page 8: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

Reduce time-to-market for massive IoT deployments and enable autonomous vehicle testing

SD-WAN: increased flexibility for factories during the development phasesDo better

Do right

Page 9: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

Image recognition and AI-based bacterial growth estimator

Traffic prediction to avoid congestion and maximize dock utilization

Pharmaceuticals firm

Do more

Page 10: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

Preparing for a new world of distributed energy production and storage

Real-time energy flow surveillance andautomated self-healing Do new

Page 11: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

Business & innovation

goals

Page 12: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

SurveyHello! World

Page 13: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

A

Which of these is your most important innovation goal?

To achieve an immediate goal

To create a repeatable innovation competency

To drive more digital opportunities into the business

B

C

D To accelerate innovation with ecosystem partners

Page 14: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

What is your approach to innovation today?

Our focus is primarily on continuous, incremental improvement

We run periodic innovation challenges (e.g. hackathons).

We have a team who is responsible for innovation

We have a rich innovation ecosystem

A

B

C

D

Page 15: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

Business & innovation

goals

Page 16: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

Innovation frameworks

and tools

Page 17: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

A

Which innovation tool has given you the most success?

Hackathon

Dragon’s Den / Shark Tank competition

10% or 20% time program involving our employees

B

C

D Innovation workshops

Page 18: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

1 FrameClear and motivating business challenge

5ScaleBuild, run and continuously improve globally 24/7

4Test Measurable, repeatable results

6IterateIncremental, adjacent and breakthrough innovation

2 IdeateOne (or more outline business ideas)

3 ShareMinimum viable product

Page 19: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

Incremental Choosing the right innovation assets

Transformational

R&D

Hackathon

ConsultingStart-up program

Corporate venturing

M&AOpen

innovation

Adjacent

Partner program

Open source

Employeeinnovation

Data science insights

Page 20: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.
Page 21: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

5G

Page 22: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.
Page 23: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

7000+patents

8000 R&D

1 in 3employees contribute innovation ideas

Our innovation resources

130+ start-up investments

Page 24: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

5 R&D priorities

The Future of work

1Data analytics and AI

2The future of networks

3Cyberdefense

4IoTsolutions

5

Page 25: Co-innovating for a customer-focused future · innovation. Data science insights. 5G. ... patents. 8000 R&D. 1 in 3. employees contribute innovation ideas. Our innovation resources.

39#ForSmart2020Interne Orange

Companies thriveon innovation. We work toshape yours.


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