“Human Resources isn’t a thing we do. It’s the thing that runs ourbusiness.”
Human ResourcesCourses
Professional Development Training has a specialised division of HumanResources experts that will tailor the delivery of any of the courses to be specificto your situation and learning needs
Human Resources Courses
Coaching and Mentoring Training Motivating Employees Course Workplace Diversity Training
Foundation Skills for New HR Officers Implementing MentoringPrograms
Mentoring Training
Business Succession Planning Leveraging the Generation Gap Knowledge Management (KM)
Measuring Results from Training Employee Engagement Performance Management andAppraisals
Recruitment and Selection TrainingCourse
Employee Onboarding Giving Constructive FeedbackTraining
Behavioral Interview TechniquesTraining Course
Delivering ConstructiveCriticism Training
Hiring Strategies Training
Business Ethics Training
Human Resources Training Courses from PDTraining Represent Best of Breed
Professional Development Training has a specialised division of Human Resources experts thatwill tailor the delivery of any of the courses to be specific to your situation and learning needs. Our extensive curriculum in Human Resources, outstanding depth of trainers across the countryand diverse range of industry experience means that pd training is the best choice for HumanResources courses. pd training will exceed your expectations and help you achieve the results you are seeking.
Coaching and mentoring employees helps to boost productivity, create a healthier work environment, ensure smoothfunctioning of business processes and improve moral. As human resources are the key in any organization, it isimportant to coach and mentor them appropriately to reduce attrition and improve staff retention.The pdtraining Coaching and Mentoring Training Course provides you with a deep understanding and the skills requiredto properly implement important techniques such as goal setting, developing career options, overcoming personalobstacles, building trust, giving critical feedback and more.This significant and lively training course is available across America, including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Coaching and Mentoring Training course schedule by city or clickthe Client Site Training tab to receive a free quote for courses delivered at your preferred location.
Coaching and Mentoring Training Outline
Foreword:In today’s environment of changing technology and evolving organizations, coaching can create a strong competitiveadvantage. It provides continuous learning and develops people to meet current and future needs. Business mentoringand coaching is an investment that you make in developing your key resource people for the long-term benefit of theorganization.About 6 out of 10 (59%) organizations currently offer coaching or other developmental counseling to their managers andexecutives, according to a nationwide survey of more than 300 companies conducted by Manchester, a human capitalconsulting firm. Another 20% of organizations said they plan to offer such coaching within the next year.Productivity happens when managers can develop strong relationships with their employees. Executive coaching buildsthe capability of managers to help their employees with the intangible elements of human relationships. This Coachingand Mentoring Training program will help you turn performance management into a collaborative process that benefitseveryone.
Outcomes:
By the end of this course, participants will:
Define coaching, mentoring and the G.R.O.W. modelSet appropriate, effective goals using the S.M.A.R.T. technique of goal settingLearn how to define the current state or reality of an employee's situationDefine options for one's employee and create actionable steps toward a preliminary planLearn how to develop a finalized plan and motivate an employee to accomplishmentIdentify the benefits of building & fostering trust with employeesMaster giving effective feedback while maintaining trustIdentify & overcome common obstacles that are holding employees backLearn to identify when coaching an employee is at an endLearn to transition an employee to other opportunities for growth
Coaching and Mentoring Training Course - Lesson 1Defining Coaching and Mentoring
What is Coaching?What is Mentoring?Introducing the GROW Model
Coaching and Mentoring Training Course - Lesson 6The Importance of Trust
What is Trust?Trust and CoachingBuilding Trust
Coaching and Mentoring Training Course - Lesson 2Setting Goals
Goals in the Context of GROWIdentifying Appropriate Goal AreasSetting SMART Goals
Coaching and Mentoring Training Course - Lesson 7Providing Feedback
The Feedback SandwichProviding Constructive CriticismEncouraging Growth and Development
Coaching and Mentoring Training Course - Lesson 3Understanding the Reality
Getting a Picture of Where you areIdentifying ObstaclesExploring the Past
Coaching and Mentoring Training Course - Lesson 8Overcoming Roadblocks
Common ObstaclesRe-Evaluating GoalsFocusing on Progress
Coaching and Mentoring Training Course - Lesson 4Developing Options
Identifying PathsChoosing your Final ApproachStructuring a Plan
Coaching and Mentoring Training Course - Lesson 9Reaching the End
How to know when you've Achieved SuccessTransitioning the CoacheeWrapping it all up
Coaching and Mentoring Training Course - Lesson 5Wrapping it all Up
Creating the Final PlanIdentifying the First StepGetting Motivated
Coaching and Mentoring Training Course - Lesson 10How Mentoring Differs from Coaching
The Basic DifferencesBlending the Two ModelsAdapting the GROW Model for MentoringFocusing on the Relationship
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Motivated employees are those that feel valued and cared for. Employees must be motivated to help them work hard,find satisfaction in their work, and fulfil their professional goals. Employee Motivation Training Course provides skilldevelopment in the various methods to motivate such as the object-oriented theory, the expectancy theory, goal setting,and using motivators. This course helps organizations to carry out highly successful motivating programs that leaveemployees more productive, satisfied, and enthusiastic.This influential and lively training course is available across America, including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.
Motivating Employees Course Outline
Foreword:Do you know what motivates your staff? There are some employees who are seeking the opportunity to be creativeand innovative in their work, and other employees who prefer routine and predictability.The best way of finding out what motivates your staff is to simply ask them! As obvious as this may seem, there aremany managers who have overlooked having this type of conversation with their employees, and end up makingassumptions which sometimes prove wrong - and subsequently sometimes resulting in loss of good staff.This programwill help supervisors and managers create a more dynamic, loyal, and energized workforce.
Outcomes:
By the end of this course, participants will be able to:
Explain motivationApply effective methods of staff motivationInterpret and discuss the psychological theories behind employee motivationDevelop plans for more effective team motivation including making allowances for different personality typesSet clear & defined goals as part of the motivation processIdentify specific challenges of workplace motivation & learn how to address them
How to Motivate Training Course - Lesson 1A Psychological Approach
Herzberg's Theory of MotivationMaslow's Hierarchy of NeedsThe Two Models of Motivation
How to Motivate Training Course - Lesson 6Setting Goals
Goals and MotivationSetting SMART GoalsEvaluating and Adapting
How to Motivate Training Course - Lesson 2Object-Oriented Theory
The CarrotThe WhipThe Plant
How to Motivate Training Course - Lesson 7A Personal Toolbox
Building your own Motivational PlanEncouraging Growth and DevelopmentGetting Others to see the Glass Half-Full
How to Motivate Training Course - Lesson 3Using Reinforcement Theory
A History of Reinforcement TheoryUnderstanding the Three FactorsUsing the Three Factors to Motivate in your Workplace
How to Motivate Training Course - Lesson 8Motivation on the Job
The Key FactorsCreating a Motivational OrganizationCreating a Motivational Job
How to Motivate Training Course - Lesson 4Using Expectancy Theory
A History of Expectancy TheoryUnderstanding the Three FactorsUsing the Three Factors to Motivate in your Workplace
How to Motivate Training Course - Lesson 9Addressing Specific Morale Issues
Dealing with Individual Morale ProblemsAddressing Team MoraleWhat to do when the Whole Company is De-Motivated
How to Motivate Training Course - Lesson 5Personality's Role in Motivation
Identifying your Personality TypeIdentifying others' Personality TypeMotivators by Personality Type
How to Motivate Training Course - Lesson 10Keeping Yourself Motivated
Identifying Personal MotivatorsMaximizing your MotivatorsEvaluating and Adapting
Web Links:
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With globalization, there has been an unprecedented mixing of people from different cultures. It poses new challengesand presents new opportunities. To tackle the challenges, new skills must be developed.Workplace Diversity Training Course provides an understanding of the different barriers and how they must be broken.Improvement in the intercultural communication helps to build better business relationships within the workplace andoutside it.This engaging and lively training course is now available throughout the U.S., including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.
Workplace Diversity Training Outline
Foreword:As the world gets smaller, the workforce becomes more mobile and outsourcing becomes more common. The need tounderstand diversity and to be able to include cultural diversity as part of the work-place culture is becoming increasinglyimportant.
Outcomes:
By the end of this training course, participants will:
Learn about stereotypes & biases, how they develop, and gain insights into one's own perspectivesGain effective strategies for removing barriers to diversity in the workplaceImprove their listening & learn effective questioning techniques to communicate more effectively in a diversepopulationLearn the importance of non-verbal communication, both one's own and that of othersMaster ways of encouraging diversity in the workplace while discouraging and preventing discriminationLearn how to respond to personal complaints & develop a support system to manage this resolution process in yourorganizationGain a professional approach to record, analyze and resolve situations involving diversityLearn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them fromrepeating
Workplace Diversity Training Course - Lesson 1Understanding Diversity
What is Diversity?Related Terms and ConceptsA Brief HistoryA Legal Overview
Workplace Diversity Training Course - Lesson 6Being Proactive
Encouraging Diversity in the WorkplacePreventing DiscriminationWays to Discourage Discrimination
Workplace Diversity Training Course - Lesson 2Understanding Stereotypes
Stereotypes vs. BiasesIdentifying Your BaggageUnderstanding what this Means
Workplace Diversity Training Course - Lesson 7Coping with Discrimination
Identifying if you have been Discriminated againstMethods of ReprisalChoosing a Course of Action
Workplace Diversity Training Course - Lesson 3Breaking Down the Barriers
Changing your Personal ApproachEncouraging Workplace ChangesEncouraging Social Changes
Workplace Diversity Training Course - Lesson 8Dealing with Diversity Complaints as a Person
What to do if you're Involved in a ComplaintUnderstanding your RoleCreating a Support System
Workplace Diversity Training Course - Lesson 4Verbal Communication Skills
Listening and Hearing: They aren't the same thingAsking QuestionsCommunicating with Power
Workplace Diversity Training Course - Lesson 9Dealing with Diversity Complaints as a Manager
Recording the ComplaintIdentifying Appropriate ActionsChoosing a Path
Workplace Diversity Training Course - Lesson 5Non-Verbal Communication Skills
Body LanguageThe Signals you Send to OthersIt's not WHAT you say, It's HOW you say it
Workplace Diversity Training Course - Lesson 10Dealing with Diversity Complaints as an Organization
Receiving a ComplaintChoosing a ResponseLearning from the Complaint
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/managing-workplace-diversity-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Human resources staff are one of the most significant parts of a company because they initiate, implement, manage andprocess everything with regard to employees. Human resource officers need to have relevant knowledge and expertiseto be able to manage human resources successfully.The pdtraining Foundation Skills for New HR Officers Training Course helps to build and manage human resourcesthrough relevant tools and techniques in recruitment, retention, orientation, discipline, feedback, and support.This comprehensive and vigorous training course is available across America, including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Foundation Skills for New HR Officers Training course scheduleby city or click the Client Site Training tab to receive a free quote for courses delivered at your preferred location.
Foundation Skills for New HR Officers Outline
Foreword:An organization’s staff is now seen as its most valuable asset, and Human Resources skills are vital to organizationalsuccess. Our Foundations Skills for New HR Officers course provides you with the necessary knowledge to step intocareers in HR, HR administration, recruitment agencies, professional development, and organizational management orchange.
Outcomes:
By the end of this course, participants will be able to:
Explore the range of Human Resource activities and responsibilitiesDefine human resource terms & subject matterEffectively recruit, interview & retain employeesFollow up with a new employee in a structured mannerBecome an advocate for employee health and safetyProvide accurate, actionable feedback to employeesAct appropriately in situations requiring discipline & terminationEvaluate strengths & opportunities for human resources in the workplaceIdentify three areas for further human resources development as part of a personal action plan
New HR Officers Training Course - Lesson 1Getting Started
IcebreakerHousekeeping ItemsThe Parking LotWorkshop Objectives
New HR Officers Training Course - Lesson 7Workplace Bullying, Harassment, and Violence
DefinitionsCosts to the OrganizationThe Manager’s RoleAn Employer’s Responsibility
New HR Officers Training Course - Lesson 2Human Resources Today
What is Human Resources Today?Key Factors Influencing Human Resources TodayGrowth in Human Resources
New HR Officers Training Course - Lesson 8Workplace Wellness
Wellness BehaviorsWellness TrendsThe Case for Wellness
New HR Officers Training Course - Lesson 3Recruiting and Interviewing
The Job Selection ProcessGet Good at InterviewingInterviewing FairlyThe Best Way to Interview
New HR Officers Training Course - Lesson 9Providing Feedback to Employees
Feedback ModelThe Feedback SandwichEncouraging Growth and Development
New HR Officers Training Course - Lesson 4Retention and Orientation
Getting Off on the Right TrackCreating an Engaging ProgramUsing an Orientation List
New HR Officers Training Course - Lesson 10Disciplining Employees
The General Discipline ProcessThe Progressive Discipline ProcessHaving Discipline MeetingsFollowing Up
New HR Officers Training Course - Lesson 5Following up with New Employees
Checking inFollowing upDesigning the Follow-up Schedule
New HR Officers Training Course - Lesson 11Terminating Employees
Documenting EventsMaking the DecisionCommunicating the Decision
New HR Officers Training Course - Lesson 6Workplace Health and Safety
Understanding your role and ResponsibilitiesUnderstanding Local and Industry Specific RulesTraining for Managers
New HR Officers Training Course - Lesson 12Wrapping Up
Documenting Events
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/foundation-skills-for-new-hr-officers-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Proper mentoring is a process that needs to consider personal, group and organizational needs. Mentoring provides acost effective work-based strategy to build the potential of employees and foster professional relationships where partiescan share their professional and personal skills and experiences that can grow and develop in the process.The pdtraining Implementing a Successful Mentoring Program Training Course includes the various facets of mentoringsuch as its development, building mentor/mentee relationships, employee and organizational needs, mentoring functionsand more. A successful mentoring program creates relationships and an environment where employees feel free to sharetheir professional and personal skills and knowledge.This intensive workshop provides participants with the essential skills and competencies needed to run a successfulorganizational mentoring program.This significant and lively training course is available across America, including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Implementing a Successful Mentoring Program Training courseschedule by city or click the Client Site Training tab to receive a free quote for courses delivered at your preferredlocation.
Implementing Mentoring Programs Outline
Foreword:The introduction of formal mentoring programs in the workplace is relatively new. However, the process of the moreexperienced offering support, advice and assistance to the younger and less experienced group members has a longhistory. This course will help you understand how to identify what's needed and to successfully design, implement andadjust a mentoring program.This course is based on the work of Kathy Lacy, in her book "Making Mentoring Happen: A simple and effective guide toimplementing a successful mentoring program".
Outcomes:
By the end of this course, participants will be able to:
Discuss the developments in mentoringUnderstand the roles Mentors & Mentees play and the benefits of mentoringLearn how mentoring works & what the potential pitfalls areUnderstand mentoring in the workplace & describe the role of the facilitator implementing the programDesign a formal mentoring program
Implementing a successful Mentoring Program Lesson 1Developments in Mentoring
Formal Mentoring ProgramsOrganizational NeedsEmployee NeedsSome Useful DefinitionsProfessional SupportersRole of the MentorRole of the MenteeBenefits of Mentoring Programs
Implementing a successful Mentoring Program Lesson 4Mentoring in the workplace
Perceptions of LearnersDeveloping Strong Mentor RelationshipsRole of the Facilitator in the RelationshipFactors that Influence the Decline of the Relationship
Implementing a successful Mentoring Program Lesson 2How Mentoring Works
Types of MentoringMentoring FunctionsProgram CharacteristicsA Formal Mentoring Program in a NutshellPotential Pitfalls
Implementing a successful Mentoring Program Lesson 5Workplace Activities
OrientationMid-CycleRelationship Closure
Implementing a successful Mentoring Program Lesson 3Mentoring in the workplace
Perceptions of LearnersDeveloping Strong Mentor RelationshipsRole of the Facilitator in the RelationshipFactors that Influence the Decline of the RelationshipBehaviors that Help the Relationship to Mature
Implementing a successful Mentoring Program Lesson 6Additional Program Material
ChecklistsSample DocumentsProformasOther Tools
Web Links:
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This training course for mentors ensures that any mentorship program is successful and rewarding by teaching thementor specific behaviors for fostering a mentoring relationship. Mentoring Training Course assists mentors to gainimportant skills in mentoring in little time so that they can implement it to successfully mentor.This dynamic training course is available now throughout the US, including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.
Mentoring Training Outline
Foreword:Mentoring isn't what it used to be. In today's high-tech, global economy, the days of stiff hierarchy and loyalty to thestatus quo are long gone.Today's mentors understand that they have as much to gain from building close working relationships and sharing theirexperience with others as they have to give. Whether you are entering an informal arrangement or a formal trainingprogram, learn how to make mentoring more meaningful for everyone.
Outcomes:
By the end of this course, participants will:
Understand mentoring & its application in today's workplaceLearn how to use mentoring in the development of other peopleLearn how to create, maintain & transition a mentoring relationshipMaster specific behaviors to maximize the impact of a mentoring relationshipLearn which behaviors to stay away from in a mentoring relationshipUse mentoring to improve the workplace
Mentoring Training Course Lesson 1What is Mentoring & Why it Matters
What Mentors doThe enabling MentorMentoring todayWhat does mentoring look like?The power of relationships in our livesMentors care beyond the workA mentor goes above and beyondPart summary
Mentoring Training Course Lesson 4Navigating the Mentoring Relationship
Effective mentoring toolsShifting contextActive listeningNaming feelingsListening for motivationConstructive confrontationInformation that has positive impactGiving permissionBeing genuinely curiousPart summary
Mentoring Training Course Lesson 2Creating a Mentoring Relationship
Stages of developmentWhere to beginThe Mentoring MatchDetermining Mentee expectationsDeveloping a partnershipGuiding principlesCreating a Mentor/Mentee AgreementTwo-Way Mentoring / Reverse MentoringPart summary
Mentoring Training Course Lesson 5Fine Tuning & Transitioning the Mentoring Relationship
Fine Tuning and transitioningPotential pitfall one: giving criticismPotential pitfall two: giving advicePotential Pitfall three: trying to rescueTransitioning the relationshipPart summary
Mentoring Training Course Lesson 3Maintaining a Mentoring Relationship
Adopting a change attitudeManaging changeCoping mechanismsMirroringValidationIt's rarely black or whiteProgressive adaptationPart summary
Mentoring Training Course Lesson 6Conclusion
Course reviewPlanning engagement with the menteesPost course assessment if required
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/mentoring-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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A management succession plan affects an entire organization. Planning a succession involves preparation, weighingoptions, initiating and managing change, overcoming obstacles and performing a thorough analysis.The pdtraining Business Succession Planning Training Course develops an understanding of the methods andtechniques of business succession planning and skill building to implement the changes smoothly and successfully.This significant and lively training course is available across the U.S., including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Business Succession Planning Training Course schedule by cityor click the Client Site Training tab to receive a free quote for courses delivered at your preferred location.
Business Succession Planning Outline
Foreword:Succession planning is one of the most important career development tools used by organizations. It involves identifyinghigh-potential members of staff who can be trained and mentored as replacements for key employees should they retireor leave the company.Effective, proactive succession planning is a strategic endeavor which provides a sense of direction, stability andexpectations for all key stakeholders.
Outcomes:
By the end of this training course, participants will:
Define business succession planning & its role in the organizationLay the groundwork for developing a succession planRecognize the importance of mentorshipsUse a SWOT analysis to set goalsCreate a plan, assign roles & execute the planDevelop a plan to manage change
Business Succession Planning Training Course - Lesson1Succession Planning Vs. Replacement Planning
What is Business Succession Planning?What is Replacement Planning?Differences between Succession and ReplacementDeciding what you need
Business Succession Planning Training Course - Lesson 6Executing the Plan
Assign responsibility and authorityEstablish a monitoring systemIdentifying pathsChoosing your final approach
Business Succession Planning Training Course - Lesson2Preparing for the Planning Process
Should you establish a committee?How to gather operational data
Business Succession Planning Training Course - Lesson 7Gaining Support
Gathering dataAddressing concerns and issuesEvaluating and adapting
Business Succession Planning Training Course - Lesson3Initiating Process
Develop a Mission StatementDevelop a Vision StatementChoosing to be a mentor
Business Succession Planning Training Course - Lesson 8Managing the Change
Developing a change management planDeveloping a communication planImplementing the plansProviding constructive criticismEncouraging growth and development
Business Succession Planning Training Course - Lesson4The SWOT Analysis
Identifying StrengthsIdentifying WeaknessesIdentifying OpportunitiesIdentifying Threats
Business Succession Planning Training Course - Lesson 9Overcoming Roadblocks
Common obstaclesRe-Evaluating goalsFocusing on progress
Business Succession Planning Training Course - Lesson5Developing the Succession Plan
Prioritize what the succession plan will addressSet goals and objectivesDevelop a strategy for achieving goalsDraft the plan
Business Succession Planning Training Course - Lesson10Reaching the End
How to know when you’ve achieved successTransitioningWrapping it all up
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/business-succession-planning-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Handling people from different generations require understanding of the environment in which their personality wasdeveloped along with the skills to handle the differences. Leveraging the Generation Gap Training Course providescomprehensive and deep understanding of the different generations, namely the traditionalists, Baby Boomers, and theGeneration X, and Generation Y. It also provides training in conflict management, conflict resolution process, and thebuilding of harmony.This intensive and lively training course is now available across the U.S., including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.
Leveraging the Generation Gap Outline
Foreword:Research indicates that people communicate based on their generational backgrounds. Each generation has distinctattitudes, behaviors, expectations, habits and motivational buttons.While having various cultures in one workplace can present communication problems and conflicts, the benefits of such avariety in the workplace outweigh it. Both the young and older worker have many ideas to offer, which can help theorganization thrive in the marketplace. Learning how to deal with the generation gap at work will help you become abetter manager or co-worker.This 'Generations Gap Training Course' will help you to understand the various generations present at work, understandwhat motivates them, and also learn how to collaborate and work with them.
Outcomes:
By the end of this course, participants will be able to:
Examine the history behind generation gapsLearn about the different generations (traditionalists, baby boomers, Generation Xers & Generation Yers)Determine the differences between each generationFind common ground among the different generationsMaster conflict management between generationsLeverage the strengths of each generation in the workplace
Leveraging Generation Gaps Training Course - Lesson 1Context
What Generations Exist In The WorkplaceWhat Defines A GenerationWhat This Means In Our Workplace
Leveraging Generation Gaps Training Course - Lesson 6Background
AttitudeWorking StyleLife Experience
Leveraging Generation Gaps Training Course - Lesson 2Traditionalist
Their BackgroundTheir CharactersTheir Working Style
Leveraging Generation Gaps Training Course - Lesson 7Finding Common Ground
Adopting A Communication StyleCreating An Affinity GroupSharing Knowledge
Leveraging Generation Gaps Training Course - Lesson 3Baby Boomers
Their BackgroundTheir CharactersTheir Working Style
Leveraging Generation Gaps Training Course - Lesson 8Conflict Management (1)
Younger Bosses Managing Older WorkersAvoid Turnovers With A Retention PlanBreaking Down The Stereotypes
Leveraging Generation Gaps Training Course - Lesson 4Generation X's
Their BackgroundTheir CharactersTheir Working Style
Leveraging Generation Gaps Training Course - Lesson 9Conflict Management (2)
Embrace The Hot ZoneTreat Each Other As A PeerCreate A Succession Plan
Leveraging Generation Gaps Training Course - Lesson 5Generation Y's (millennial)
Their BackgroundTheir CharactersTheir Working Style
Leveraging Generation Gaps Training Course - Lesson 10The Power of 4
Benefits Of Generation GapsHow To Learn From Each OtherEmbracing The Unfamiliar
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/leveraging-generation-gaps-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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To sustain competitive advantage, organizations need more than just technology. Knowledge and information need to bedeveloped and managed to survive and grow in a competitive environment. Knowledge Management Training Courseoffers development of knowledge and skills in knowledge management models, life cycle, rationale, and theimplementation and customization of knowledge management.This engaging and lively training course is now available throughout the U.S., including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.
Knowledge Management (KM) Outline
Foreword:Knowledge Management involves data mining of huge amounts of information and some method of operation to push theinformation to others.This course will teach you what knowledge management is, the benefits of a knowledge management system and how toinitiate a knowledge management program at work.
Outcomes:
By the end of this course, participants will be able to:
Describe the concepts behind knowledge managementExamine the Do's and Don'ts of successful knowledge managementInterpret the knowledge management lifecycleIdentify the knowledge management paradigmLearn about the knowledge management modelsBuild a rationale for KM in a companyDevelop a KM implementation in a company
Knowledge Management Training Course - Lesson 1Understanding Knowledge Management
What is knowledgeWhat is knowledge managementA brief historyApplications in the workplace
Knowledge Management Training Course - Lesson 6Building a Knowledge Management Rationale
Why rationale is necessaryBuilding a business caseFinding success storiesThe commodization/customization model
Knowledge Management Training Course - Lesson 2Do's and Don’ts
Data, information, and knowledgeThe tacit mode
Knowledge Management Training Course - Lesson 7Customizing Knowledge Management Definitions
Components of a knowledge management definitionCustomizing the componentsCreating a KMBOK
Knowledge Management Training Course - Lesson 3The Knowledge Management Life Cycle
Understanding episodesAcquisitionKnowledgeIntegration
Knowledge Management Training Course - Lesson 8Implementing Knowledge Management in Your Organisation
Gathering supportIdentifying opportunities for revenue streamsKey knowledge management techniquesA map for successThe no-budget scenario
Knowledge Management Training Course - Lesson 4The New Knowledge Management Paradigm
Paradigms of the pastThe new paradigmImplications and applicationsThe knowledge management end game
Knowledge Management Training Course - Lesson 9Tips for Success
About the chief knowledge officerKnowledge management skill checklistThe knowledge management imperativeThe hype curveBarriers and helpers to success
Knowledge Management Training Course - Lesson 5Knowledge Management Models
The Nonaka and Takeuchi Model (SECI)Wiig ModelKakabadse ModelBoisot Model
Knowledge Management Training Course - Lesson 10Advance Topics
The knowledge management maturity modelAbsorptive capacityRustinessProcess model types
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/knowledge-management-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Many of the gains of training remain unrecognized because they are not measured. That limits an organization’sknowledge of how and which training programs benefit employees, and also cause a training budget and planning to lackaccuracy. Measuring Results from Training – Training Course provides knowledge and skill development in variouslearning styles, training evaluation levels and plans, training measurement tools, ROI formulas, and assessment of thetraining. This course helps organizations to measure the tangible and the intangible benefits of training so that they canplan accurately and maximize the return from training programs.This detailed and engaging course is available across America, including Atlanta, Baltimore, Boston, Charlotte, Chicago,Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.
Measuring Results from Training Outline
Foreword:Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefitsand attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangiblebenefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on.In this course, we will learn about the different ways to evaluate training progress, and how to use those results todemonstrate the results that training brings.
Outcomes:
By the end of this training course, participants will:
Understand Kolb's learning styles & learning cycleLearn about Kirkpatrick's levels of evaluationBecome familiar with the many types of evaluation tools including, goal setting, tests, reactionary sheets & interviewsLearn when to use each type of evaluation toolBe able to perform a needs assessmentLearn how to write learning objectives & link them to an evaluationLearn to write an evaluation planGain insight into identifying costs, benefits & ROI on trainingDevelop a business case for training
Measuring Results from Training Course - Lesson 1Getting Started
Housekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesAction Plans
Measuring Results from Training Course - Lesson 7Assessing Learning before Training
Workplace ObservationObjectives AssessmentPre-Assignments and Pre-Tests
Measuring Results from Training Course - Lesson 2Kolb’s Learning Styles
The Four-Stage ProcessAccommodatorsDivergersConvergersAssimilators
Measuring Results from Training Course - Lesson 8Assessing Learning during Training
Reviewing Learning ObjectivesPerforming Hip-Pocket AssessmentsQuizzes and TestsSkill Assessments
Measuring Results from Training Course - Lesson 3Kirkpatrick’s Levels of Evaluation
OverviewLevel One: ReactionsLevel Two: LearningLevel Three: BehaviorLevel Four: Results
Measuring Results from Training Course - Lesson 9Assessing Learning after Training
Evaluation TimelinesLearning JournalGoal SettingAdditional Methods of Evaluation
Measuring Results from Training Course - Lesson 4Types of Measurement Tools
Goal SettingSelf-EvaluationsPeer EvaluationsSupervisor EvaluationsHigh-Level Evaluations
Measuring Results from Training Course - Lesson 10The Long Term View
Creating a Long Term Evaluation PlanMethods of EvaluationDocumenting Lessons Learned
Measuring Results from Training Course - Lesson 5Focusing the Training
Performing a Needs AssessmentCreating Learning ObjectivesDrilling Down Into Content
Measuring Results from Training Course – Lesson 11Calculating the Return on Investment (ROI)
A Basic ROI FormulaIdentifying and Measuring Tangible BenefitsIdentifying and Measuring Intangible BenefitsCalculating Total CostsMaking a Business Case
Measuring Results from Training Course - Lesson 6Creating an Evaluation Plan
What Will We Evaluate?When Will the Evaluation be completed?How Will We Evaluate It?Who Will Perform the Evaluation?
Measuring Results from Training Course - Lesson 12Wrapping Up
Words from the WiseParking LotAction Plans
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/measuring-results-from-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Employee engagement involves helping employees to become more productive, focused and organized. The success ofyour staff is directly related to the success of any organization.The pdtraining Employee Engagement Training Course provides understanding and skill building in the various methodsof employee engagement such as attention zones, goal setting, prioritizing, focusing, and evaluating. Training inemployee engagement helps managers to keep employees motivated, productive and fulfilled. Happy staff producebetter results!This significant and comprehensive training course is available across America, including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Employee Engagement Training Course schedule by city or clickthe Client Site Training tab to receive a free quote for courses delivered at your preferred location.
Employee Engagement Outline
Foreword:Having an engaged workforce is critical to organizational success. Managers must understand that today’semployees are seeking more from their jobs and careers than in previous decades. Employees will choose to either staywithin an organization or go, based on whether or not that organization meets their needs and expectations. Apart fromseeking tangible benefits such as salary, they look out for roles that will provide a sense of satisfaction and fulfillment.So how do you improve employee engagement and create people who are 'connected and committed' to the business?The Employee Engagement Training Course examines why employee engagement is important and valuable, how tofoster and measure employee engagement and link it to key organizational goals and outcomes.
Outcomes:By the end of this course, participants will:
Wake up! Disengagement is costing your company millionsIdentify the different types of attentionCreate strategies for SMART goalsImplement proactive methods to create engagementProcrastination: Eat that frog!Manage time and productivityDevelop strategies for an engaged workforceIdentify the different personality types & how they fit into a plan for employee motivation
Employee Engagement Training Course - Lesson 1Getting Started
Workshop ObjectivesPre-Assignment Review
Employee Engagement Training Course - Lesson 7Attention Zones Model
Reactive ZoneProactive ZoneDistracted ZoneWasteful ZoneCase Study
Employee Engagement Training Course - Lesson 2Introduction to Employee Engagement
What Is Employee Engagement?Stop Thinking and Pay Attention!What Is Mushin?What is Xin Yi (Heart Minded)?
Employee Engagement Training Course - Lesson 8SMART Goals
The Three P’sThe SMART WayPrioritizingEvaluating and Adapting
Employee Engagement Training Course - Lesson 3Types of Attention
Focused AttentionSustained AttentionSelective AttentionAlternating AttentionAttention CEOAttentional Blink
Employee Engagement Training Course - Lesson 9Keeping Yourself Focused
The One Minute RuleThe Five Minute RuleWhat to Do When You Feel Overwhelmed
Employee Engagement Training Course - Lesson 4Strategies for Goal Setting
Listening to Your EmotionsPrioritizingRe-Gating
Employee Engagement Training Course - Lesson 10Procrastination
Why We ProcrastinateNine Ways to Overcome ProcrastinationEat That Frog
Employee Engagement Training Course - Lesson 5Meditation
BetaAlphaThetaDeltaGamma
Employee Engagement Training Course – Lesson 11Prioritizing Your Time
The 80/20 RuleThe Urgent / Important MatrixBeing AssertiveCreating a Productivity JournalThe Glass Jar: Rocks, Pebbles, Sand and Water
Employee Engagement Training Course - Lesson 6Training Your Attention
MushinMeditationFocus ExecuteVisualizationCase Study
Employee Engagement Training Course - Lesson 12Wrapping Up
Words from the Wise
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/employee-engagement-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Performance management includes competency assessments, identifying learning cycle, goal setting, recording ofperformance, and creating a performance plan. Correct performance management leads to greater efficiency andreduced waste. Performance Management and Appraisals Training Course provide complete and exhaustive training inthe basics of performance management, its process, factors that influence performance, accurate goal setting, andevaluation.This influential and comprehensive training course is available across America, including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.
Performance Management and Appraisals Outline
Foreword:Performance Management is not a company’s way of employing “micro-managing” techniques that stunt the professionalgrowth of its employees. But rather, it is a strategic approach to ensuring the efficiency and effectiveness of anorganization. Whether at the organizational, departmental or employee level, the goal of performance management is tomake sure all business goals are being met in a satisfactorily manner.
Outcomes:
By the end of this course, participants will:
Define performance managementLearn how performance management works & the tools used to make it workLearn the three phases of performance managementLearn to assess the effectiveness of each phaseUnderstand how to implement effective goal setting & how to use goal setting as an integral part of performancemanagementLearn how to give feedback on performance managementUnderstand Kolb's Learning Cycle & how to engage adults differently based on their position in the Learning CycleGain insight into the impact of effective motivation in the workplaceDevelop a performance journal & a performance plan
Performance Management - Lesson 1Getting Started
Workshop Objectives
Performance Management - Lesson 7Competency Assessments
Competency Assessment DefinedImplementationFinal DestinationCase Study
Performance Management - Lesson 2The Basics (I)
What is Performance Management?How Does Performance Management Work?ToolsCase Study
Performance Management - Lesson 8Kolb's Learning Cycle
ExperienceObservationConceptualizationExperimentationCase Study
Performance Management - Lesson 3The Basics (II)
Three Phase ProcessAssessmentsPerformance ReviewsCase Study
Performance Management - Lesson 9Motivation
Key FactorsThe Motivation OrganizationIdentifying Personal MotivatorsEvaluating and AdaptingCase Study
Performance Management - Lesson 4Goal Setting
SMART Goal SettingSpecific GoalsMeasurable GoalsAttainable GoalsRealistic GoalsTimely GoalsMonitoring ResultsCase Study
Performance Management - Lesson 10The Performance Journal
Record Goals and AccomplishmentsLinking with Your Employees or ManagersImplementing a Performance CoachKeeping TrackCase Study
Performance Management - Lesson 5Establishing Performance Goals
Strategic PlanningJob AnalysisSetting GoalsMotivationCase Study
Performance Management – Lesson 11Creating a Performance Plan
GoalsDesired ResultsPrioritizationMeasureEvaluationCase Study
Performance Management - Lesson 6360 Degree Feedback
What is 360 Degree Feedback?Vs. Traditional Performance ReviewsThe ComponentsCase Study
Performance Management - Lesson 12Wrapping Up
Words from the WiseYour Notebook
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/performance-management-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Effective recruitment and selection ensures that the right people are in the right job. It helps to increase job satisfaction,reduce wastage of resources, achieve better retention of employees, and improve productivity. Recruitment andSelection Training Course provides skill development and knowledge enhancement in the preparation, the selectionprocess, goal setting, orientation and retention, interviewing, and measurement of the results of recruitment.This highly beneficial and comprehensive course is available across America, including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.
Recruitment and Selection Training Course Outline
Foreword:Your employees are a vital part of determining the success of your business. Finding the best employees for eachposition requires strong recruitment strategies. Top talent will not always find you. You must seek out people to fill thepositions that you have open. Recruiting the most qualified candidates will ensure that your employees keep yourcompany running smoothly.
Outcomes:
By the end of this training course, participants will:
Master the recruitment processRecognize the G.R.O.W. model & how to set goalsLearn how to prepare for the interview & question processIdentify & avoid bias when making an offerDiscover new ways of retaining talent & measuring growth
Recruitment and Selection Training Course - Lesson 1Getting Started
Workshop Objectives
Recruitment and Selection Training Course - Lesson 7Avoiding Bias in Your Selection
Expectancy EffectPrimacy EffectObtaining Bias InformationStereotypingCase Study
Recruitment and Selection Training Course - Lesson 2Introduction to Recruitment
What is Recruitment?Challenges and TrendsSourcing CandidatesRequirementsCase Study
Recruitment and Selection Training Course - Lesson 8The Background Check
PreparationData CollectionIllegal QuestionsBeing Thorough without Being PushyCase Study
Recruitment and Selection Training Course - Lesson 3The Selection Process
Job Analysis and DescriptionsThe ApproachThe Recruitment InterviewTestingCase Study
Recruitment and Selection Training Course - Lesson 9Making Your Offer
Outlining the OfferNegotiation TechniquesDealing with Difficult IssuesSealing the DealCase Study
Recruitment and Selection Training Course - Lesson 4Goal Setting
Using the G.R.O.W. ModelIdentifying Goal AreasSetting SMART GoalsUsing a Productivity JournalCase Study
Recruitment and Selection Training Course - Lesson 10Orientation and Retention
Getting off on the Right TrackYour Orientation ProgramThe ChecklistFollowing UpCase Study
Recruitment and Selection Training Course - Lesson 5The Interview
Phone InterviewsTraditional InterviewsSituational InterviewsStress InterviewsCase Study
Recruitment and Selection Training Course - Lesson 11Measuring the Results
Cost BreakdownEmployee QualityRecruiter EffectivenessFine TuningCase Study
Recruitment and Selection Training Course - Lesson 6Types of Interview Questions
Direct QuestionsNon-Direct QuestionsHypothetical or Situational QuestionsBehavioral Descriptive QuestionsCase Study
Recruitment and Selection Training Course - Lesson 12Wrapping Up
Word from the Wise
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/recruitment-and-selection-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Onboarding helps new employees adjust to their new work environment and systems quickly and smoothly. SuccessfulOnboarding will reduce the amount of time and loss of productivity usually associated with hiring new staff.The pdtraining Employee Onboarding Training Course teaches the essentials of Onboarding including settingexpectations for new staff, how to prepare and organize an Onboarding program and common induction methodologies.This influential and comprehensive training course is available across America, including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Employee Onboarding Training course schedule by city or clickthe Client Site Training tab to receive a free quote for courses delivered at your preferred location.
Employee Onboarding Outline
Foreword:Research and conventional wisdom both suggest that employees get about 90 days to prove themselves in a new job.Every organization has its own version of the complex process new employees go through to learn skills, knowledge,attitudes and behaviors required to function effectively. The bottom line is, the faster the new employees feel welcomeand prepared for their jobs, the faster they will be able to successfully contribute to the firm’s strategic and operationalplans.
Outcomes:
By the end of this course, participants will:
Define onboardingKnow the benefits & purpose of onboardingPrepare for a successful onboarding programIdentify ways to engage & follow up with employeesSet operational expectationsDiscover the importance of resiliency & flexibility
Employee Onboarding Training Course - Lesson 1Getting Started
Workshop Objectives
Employee Onboarding Training Course - Lesson 7Following Up with New Employees
Initial Check InFollowing UpSetting SchedulesMentor's ResponsibilityCase Study
Employee Onboarding Training Course - Lesson 2Purpose of Onboarding
Start-up CostAnxietyEmployee TurnoverRealistic ExpectationsCase Study
Employee Onboarding Training Course - Lesson 8Setting Expectations
Defining RequirementsIdentifying Opportunities for Improvement and GrowthSetting Verbal ExpectationsPutting It in WritingCase Study
Employee Onboarding Training Course - Lesson 3Introduction
What is Onboarding?The Importance of OnboardingMaking Employees Feel WelcomeFirst Day ChecklistCase Study
Employee Onboarding Training Course - Lesson 9Resiliency and Flexibility
What is Resiliency?Why Is It Important?Five StepsWhat is Flexibility?Why Is It Important?Five StepsCase Study
Employee Onboarding Training Course - Lesson 4Onboarding Preparation
ProfessionalismClarityDesignating a MentorTrainingCase Study
Employee Onboarding Training Course - Lesson 10Assigning Work
General PrinciplesThe Dictatorial ApproachThe Apple Picking ApproachThe Collaborative ApproachCase Study
Employee Onboarding Training Course - Lesson 5Onboarding Checklist
Pre-ArrivalArrivalFirst WeekFirst MonthCase Study
Employee Onboarding Training Course - Lesson 11Providing Feedback
Characteristics of Good FeedbackFeedback Delivery ToolsInformal FeedbackFormal FeedbackCase Study
Employee Onboarding Training Course - Lesson 6Creating an Engaging Program
Getting Off on the Right TrackRole of Human ResourcesRole of ManagersCharacteristicsCase Study
Employee Onboarding Training Course - Lesson 12Wrapping Up
Words from the Wise
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/employee-onboarding-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Positive and negative feedback must be given at the right time and place using the appropriate tools and techniques.Feedback, if provided properly, encourages the receiver to improve performance, reduce errors, develop positivity andincrease loyalty to the organization.The pdtraining Giving Constructive Feedback Training Course provides valuable knowledge and skill development whichwill allow you to give feedback that boosts the performance and attitude of your employees.This significant and lively training course is available across America, including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Giving Constructive Feedback Training course schedule by city orclick the Client Site Training tab to receive a free quote for courses delivered at your preferred location.
Giving Constructive Feedback Training Outline
Foreword:This Giving Constructive Feedback Training Course helps participants develop skills in providing structured feedback foreffective and lasting improvements. During this training course, participants receive training in using communicationstrategies, providing feedback in real situations, applying a framework for formal and informal feedback, and more.The extensive course helps develop essential skills in delivering constructive feedback that positively impacts anindividual and the company.
Outcomes:After completing this course, participants will have learned to:
Explain why feedback is essentialUse non-verbal messagesInterpret the speech and actions of peopleApply a framework for providing formal or informal feedbackUse descriptive language in delivering feedbackDescribe six characteristics of effective feedbackProbe effectivelyStay neutral and rationalBe descriptive for easy understandingListen, accept and changeProvide feedback in real situationsUnderstand feedback definitions and terminologySpeak clearlyUse communication strategiesUnderstand the characteristics of effective feedbackReceive feedback graciouslyTest the waters through role playing
Giving Constructive Feedback Training Course - Lesson 1Getting Started
IcebreakerPre-Assignment ReviewWorkshop Objectives
Giving Constructive Feedback Training Course - Lesson 5Characteristics of Effective Feedback
Six CharacteristicsFormal Feedback FrameworkInformal Feedback FrameworkState Your Case
Giving Constructive Feedback Training Course - Lesson 2Definitions
Food for ThoughtWhen Feedback is Needed
Giving Constructive Feedback Training Course - Lesson 6Receiving Feedback Graciously
Receiving Feedback Graciously
Giving Constructive Feedback Training Course - Lesson 3Speaking Clearly
Being DescriptiveStaying Neutral
Giving Constructive Feedback Training Course - Lesson 7Testing the Waters
Scenario OneScenario TwoScenario Three
Giving Constructive Feedback Training Course - Lesson 4Communication Strategies
Basic SkillsProbingNon-Verbal MessagesInterpretation Exercise
Giving Constructive Feedback Training Course - Lesson 8Wrapping Up
Words from the Wise
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/giving-constructive-feedback-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Actively seeking out qualified candidates is the best way to ensure that you findthe talent you require. Effective recruitment is essential to improve the quality ofthe workforce and cut costs on frequent hires. Effective Recruitment: Behavioral Interview Techniques Training Course isa short and to-the-point course that teaches participants how to use the tools and techniques to recruit successfully everytime.This Behavioral Interview Training course is designed for both new and experienced recruiters and HR generalists. Finda course near you throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte, Chicago, Dallas, Los Angeles,Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Behavioral Interview course schedule by city or click the ClientSite Training tab to receive a free quote for courses delivered at your preferred location.
Behavioral Interview Techniques Training Course Outline
Foreword:Hiring new staff is an expensive and resource-intensive exercise. So hiring the right employee that has the right attitude,skills and cultural fit is essential. During this training course in Effective Recruitment: Behavioral Interview Techniques,participants develop better preparation techniques, learn interview strategies and develop better ways of selecting talentthat will have longer tenure.
Outcomes:After completing this course, participants will:
Learn about current trends in recruitment and selectionGain some tips on sourcing great candidatesRecognize pros and cons of different types of interviewsIdentify, categorize and plan the strategic use of different styles of questioningLearn some techniques to avoid biasDevelop strategies for measuring effectiveness, results and continuous improvement
Effective Recruitment:Behavioral Interview Techniques Training Course - Lesson1Getting Started
IcebreakerPre-Assignment ReviewWorkshop Objectives
Effective Recruitment:Behavioral Interview Techniques Training Course - Lesson4Types of Interview Questions
Direct QuestionsNon-Direct QuestionsHypothetical or Situational QuestionsBehavioral Descriptive QuestionsCase Study
Effective Recruitment:Behavioral Interview Techniques Training Course - Lesson2Introduction to Recruitment
What is Recruitment?Challenges and TrendsSourcing CandidatesRequirementsCase Study
Effective Recruitment:Behavioral Interview Techniques Training Course - Lesson5Avoiding Bias in Your Selection
Expectancy EffectPrimacy EffectObtaining Bias InformationStereotypingCase Study
Effective Recruitment:Behavioral Interview Techniques Training Course - Lesson3The Interview
Phone InterviewsTraditional InterviewsSituational InterviewsStress InterviewsCase Study
Effective Recruitment:Behavioral Interview Techniques Training Course - Lesson6Measuring the Results
Cost BreakdownEmployee QualityRecruiter EffectivenessFine TuningCase Study
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/behavioral-interview-techniques-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Criticism must always aim towards positivity and improvement. When providing criticism, the words, the attitude, thetone, and the place are of immense importance.The pdtraining Delivering Constructive Criticism Training Course provides an insight into what makes criticism work. Itincludes planning and preparing for a critique in such a way that the person receiving the criticism is motivated to correctpast mistakes and work towards improvement.This significant and fun training course is now available throughout the U.S., including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Delivering Constructive Criticism Training course schedule by cityor click the Client Site Training tab to receive a free quote for courses delivered at your preferred location.
Delivering Constructive Criticism Training Outline
Foreword:Constructive Criticism must be provided correctly to maximize its impact and benefits. During this training course indelivering constructive criticism, participants receive training in choosing the right place, time and occasion for givingcriticism; setting goals; preparing and planning a healthy criticism; and understanding the role of emotions and reactionsin delivering constructive criticism.Effective criticism helps in the management of human resources. It reduces/eliminates problematic behaviors andconflicts that negatively impact an organization. When an employee commits an action that requires feedback orcriticism, it needs to be handled skillfully.
Outcomes: After completing this course, participants will have learned to:
Determine the right place to give feedbackConsider informal feedbackGather facts on the issueCreate an action planPractice toneControl and create an impactCriticize in private, praise in publicCreate a safe environment for providing criticismMonitor body languageDevelop understanding and active listeningBe collaborativeSet goalsCheck emotions and outburstsDiffuse negative emotions, including angerUnderstand what not to doMeasure results
Delivering Constructive Criticism Training Course - Lesson1Getting Started
Housekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesThe Parking LotAction Plan
Delivering Constructive Criticism Training Course - Lesson7Setting Goals
SMART GoalsThe Three P'sAsk for Their InputBe as Specific as PossibleCase Study
Delivering Constructive Criticism Training Course - Lesson2When Should Feedback Occur?
Repeated Events or BehaviorBreaches in Company PolicyWhen Informal Feedback Has Not WorkedImmediately After the OccurrenceCase Study
Delivering Constructive Criticism Training Course - Lesson8Diffusing Anger or Negative Emotions
Choose the Correct WordsStay on TopicEmpathizeTry to Avoid 'You Messages'Case Study
Delivering Constructive Criticism Training Course - Lesson3Preparing and Planning
Gather Facts on the IssuePractice Your ToneCreate an Action PlanKeep Written RecordsCase Study
Delivering Constructive Criticism Training Course - Lesson9What Not to Do
Attacking or BlamingNot Giving Them a Chance to SpeakTalking DownBecoming EmotionalCase Study
Delivering Constructive Criticism Training Course - Lesson4Choosing a Time and Place
Check the Ego at the DoorCriticize in Private, Praise in PublicIt Has to Be Face to FaceCreate a Safe AtmosphereCase Study
Delivering Constructive Criticism Training Course - Lesson10After the Session (I)
Set a Follow-Up MeetingMake Yourself AvailableBe Very Specific with the InstructionsProvide Support and ResourcesCase Study
Delivering Constructive Criticism Training Course - Lesson5During the Session (I)
The Feedback SandwichMonitor Body LanguageCheck for UnderstandingPractice Active ListeningCase Study
Delivering Constructive Criticism Training Course - Lesson11After the Session (II)
Focus on the FutureMeasuring ResultsWas the Action Plan Followed?If Improvement is Not Seen, Then What?Case Study
Delivering Constructive Criticism Training Course - Lesson6During the Session (II)
Set GoalsBe CollaborativeAsk for a Self-AssessmentAlways Keep Emotions in CheckCase Study
Delivering Constructive Criticism Training Course - Lesson12Wrapping Up
Words from the WiseParking LotLessons LearnedCompletion of Action Plans and Evaluations
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/delivering-constructive-criticism-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Creating an appropriate hiring strategy is important for your company to save time and resources. Hiring the right personfor the right job the first time should be an essential part of your recruitment and hiring strategy.The pdtraining Hiring Strategies Training Course helps you to understand the various selection processes, how to build ahiring strategy, how to attract the right candidates and filtering and onboarding. An appropriate hiring strategy helpsorganizations to save resources and maximize productivity every time they recruit.This comprehensive and lively training course is available across America, including Atlanta, Baltimore, Boston,Charlotte, Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia and Seattle.Please click on the Public Class tab below to view our Hiring Strategies Training Course schedule by city or click theClient Site Training tab to receive a free quote for courses delivered at your preferred location.
Hiring Strategies Training Outline
Foreword:Hiring and training employees is expensive if organizations frequently hire employees unsuitable for their jobs. Duringthis training course in hiring strategies, participants learn to develop the skills, attitude, and understand to hire the rightpeople for the right job.Hiring Strategies Training Course includes skill development in developing a hiring strategy, steps and techniques to usein an interview, finding potential candidates for a position, and welcoming new hires.
Outcomes:Development of the right hiring strategies saves an organization time and money in frequent recruitments. This trainingcourse helps organizations to develop skills and understanding to develop excellent hiring strategies.After completing this course, participants will have learned to:
Know the positionAnalyze a jobAnalyze a taskDevelop a suitable hiring strategyIdentify top performersBe preparedMark salary rangeAdvertise where it mattersDevelop corporate citizenshipConsider competitionConsider cover letters appropriatelyGrade resumesConduct an Internet searchUse a panelInterview more than onceUnderstand the selection process
Hiring Strategies Training Course - Lesson 1Getting Started
Housekeeping ItemsPre-Assignment ReviewWorkshop ObjectivesThe Parking LotAction Plan
Hiring Strategies Training Course - Lesson 7The Interview (II)
Tell Me About My CompanyDistractionsInterview More Than OnceWrap UpCase Study
Hiring Strategies Training Course - Lesson 2Defining and Knowing the Position
Know the PositionNeeds AnalysisJob AnalysisTask AnalysisCase Study
Hiring Strategies Training Course - Lesson 8Selection Process (I)
TestingLook for Passion and EnthusiasmBackground ChecksTrust Your InstinctsCase Study
Hiring Strategies Training Course - Lesson 3Hiring Strategy
Company InformationSalary RangeTop PerformersBe PreparedCase Study
Hiring Strategies Training Course - Lesson 9Selection Process (II)
Education Level VsExperienceHave a ConsensusKeep Non-Hires on FileChecking ReferencesCase Study
Hiring Strategies Training Course - Lesson 4Lure in Great Candidates
Advertise Where Candidates VisitDevelop Corporate CitizenshipTreat Your Candidates WellLook at the CompetitionCase Study
Hiring Strategies Training Course - Lesson 10Making an Offer
Do it QuicklyEmployment DetailsNotify Rejected CandidatesBe CreativeCase Study
Hiring Strategies Training Course - Lesson 5Filtering Applicants to Interview
Put Lots of Weight on Cover LettersGrading ResumesInternet SearchInitial Phone InterviewCase Study
Hiring Strategies Training Course - Lesson 11Onboarding
Training and OrientationMentoring30-60-90 Day ReviewsMake Them Feel WelcomeCase Study
Hiring Strategies Training Course - Lesson 6The Interview (I)
Introduce EveryoneUse a PanelMatch the Interview to the JobTypes of QuestionsCase Study
Hiring Strategies Training Course - Lesson 12Wrapping Up
Words from the WiseParking LotLessons LearnedCompletion of Action Plans and Evaluations
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/hiring-strategies-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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Business’ ethics ensure that employees understand the goals and expectations of the organization. Business EthicsTraining Course involves training in ethical management, goal setting, organization, and identification and managing ofresponsibilities. The course provides knowledge and skill building in the techniques that allow the successful building andmanagement of business ethics.This influential and lively training course is available throughout the U.S., including Atlanta, Baltimore, Boston, Charlotte,Chicago, Dallas, Los Angeles, Manhattan, Miami, Orlando, Philadelphia, and Seattle.
Business Ethics Training Outline
Foreword:Every day key decisions are made about how resources are used and consumed in the enterprise. The ethical imperativeis to ensure that resources are used in the most appropriate way within the context of the organization and the broadercontext of the organization in the community.Ethics should maintain a positive effect on the employees surroundings, creating an atmosphere of decision making thatfosters help and not harm. This course will pose a series of questions that will form the basis of a practical ethicalframework.
Outcomes:In this course participants will:
Understand what 'business ethics' isLearn how to make ethical decisionsReceive practical tools to implement ethics in the workplaceUnderstand employee rights to enable and create privacy, harassment & technology policiesUnderstand your business & social responsibilitiesLearn how to balance personal and organization ethicsLearn when to "blow the whistle"Be able to identify unethical behaviors
Business Ethics Training Course - Lesson 1Getting Started
Workshop ObjectivesAction Plans and Evaluation FormsModule Two: What is Ethics?What Is Business Ethics?10 Benefits of Managing EthicsCase Study
Business Ethics Training Course - Lesson 6Public Speaking
Criteria and RiskThe ProcessWhen You Should “Blow the Whistle”
Business Ethics Training Course - Lesson 2Pre-Assignment Review
BenefitsGuidelines for Managing Ethics in the WorkplaceRoles and Responsibilities
Business Ethics Training Course - Lesson 7Trade Shows
Ethical ManagementIdentifying the CharacteristicsEnsuring Ethical Behavior
Business Ethics Training Course - Lesson 3Targeting Your Market
Privacy PoliciesHarassment IssuesTechnology
Business Ethics Training Course - Lesson 8Regaining Lost Accounts
Recognize & IdentifyPreventingAddressingInterventions
Business Ethics Training Course - Lesson 4The Prospect Dashboard
Identifying Types of ResponsibilitiesCase StudyHandling Conflicting Social and Business ResponsibilitiesCase Study
Business Ethics Training Course - Lesson 9Warming Up Cold Calls
Organization BasicsAddressing the NeedsEthical Principles
Business Ethics Training Course - Lesson 5Setting Goals
The BasicsBalancing Personal and Organizational EthicsCommon DilemmasMaking Ethical DecisionsOvercoming Obstacles
Business Ethics Training Course - Lesson 10The 80/20 Rule
Ethical SafeguardsDeveloping a Code of EthicsPerforming an Internal Ethics AuditUpholding the Ethics Program
Web Links:
View this course online: http://professionaldevelopmenttraining.com/courses/business-ethics-training-in-atlanta-baltimore-boston-charlotte-chicago-los-angeles-new-york-miami-orlando-philadelphia-seattle-and-us-wide
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