Coaching Basics

State Personnel Dept. Jobs.IN.gov

Logistics

• ‘You Are Here’ -> W161• Breaks on the hour• Restrooms by the elevators• Emergency: 232-6400

Alignment

Our Culture

When you become part of Indiana state government, you join a performance-based organization. Together, we strive to create an environment of accountability where employees are rewarded for their success and find opportunities for career advancement, skills training and personal growth.Our VisionTo transform the executive branch of state government into an energized, high-performance organization by attracting, developing, retaining and appropriately rewarding capable employees.• Our Mission

To support the Governor and the heads of agencies in meeting their goals and objectives by proactively providing integrated human resource services.

Soap Box

• S.M.A.R.T. • Measurable?

• Single Success Factor –> Implementation

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Learner Goals

• Be able to define Coaching and how it relates to Performance Management.

• Cite potential opportunities for Coaching• Able to illustrate Coaching design betterments

and progression. • Utilize a new tool in Management. • Stump JFS

The Sell.

• Industry Research

• Thriving Private/Personal Industry

• A Tool to use for Big Problems

The Situation

• The times that an employee is ‘stuck’.

• When an employee has hit a few bumps in the road.

• Encourage Creativity and Innovation.

• Inspire an Employee to ACTION!

Coaching’s Success lies in ACTION

It is not the critic who counts, not the man who points out how the strong man stumbled, or where the doer of deeds could have done better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood, who strives valiantly, who errs and comes short again and again, who knows the great enthusiasms, the great devotions, and spends himself in a worthy cause, who at best knows achievement and who at the worst if he fails at least fails while daring greatly so that his place shall never be with those cold and timid souls who know neither victory nor defeat.

The Playbook

The success of a Sport lies in the plays…

The success in Coaching lies in the Questions…

Coaching Questions

• Meet the Questions Coach; Socrates.

The Curious Coach

• Clarificationo What do you mean by that?o Could you explain that another way?o Could you cite an example? o Why do you say that? o How does this relate to the discussion?

The Curious Coach

• Probing Assumptionso What are the assumptions relative to?o How did you formulate and choose those

assumptions?o What could we possibly assume instead?o How can the assumption be validated/verified?

Keep Digging…

• Probing Motivations and Evidence o How do you know?o Why do you think that is true?o What would change your mind?o What are the primary drivers or cause? o Where is the incentives? o Where are the audit points?

Perspective

• What would be an alternative viewpoint?• What is another way to look at it?• Why is this considered the best solution?• What are the Strengths/Weaknesses of potential

outcomes? • What are the counter-arguments to the

evaluation/assessment? • How can we find out?

Implications / Consequences

• What does that mean?• Why do you think the question was asked?• What generalizations can be made?• What are you implying?• Which variables can be identified? • What are the direct results of those variables?

(cause/effect)

2:00 minute warning

• Questions about Questions!o How does this apply to every day life?o What is a better way of stating the question?o Could I clarify any questions asked prior?o What’s the point of the Question?

Considerations for Coaching

• Effective Communicationo Clarificationo Probing Assumptionso Reason/Evidenceo Perspectiveo Implications/Consequenceso Questions/Questions??

Trust breeds Creativity

• Ideas are welcomed and encouraged• Feedback is useful, not personal/hurtful• Employee enjoys the Education• Coach appreciates the action.

ACTION!

• Participant’s turn to train the Trainer….

o Make it Relative! Potential Questions? Actual Questions? Historical Situations and Projections.

Applied…

• Application in the real World yields….?

• What worked? What surprised you? Any advice?

• Follow-up if essential to the effectiveness of the SPD Training Division.